Best HVAC Duct in Chesapeake VA

Had the team out to fix my dinosaur unit. I was happy they didn’t push to replace the unit. The part needed was back ordered, so we went a while without ac. But when it came in, Kitty, got us scheduled the next day. The job took less time and when it still didn’t work, they came back the next day and fixed the problem. Im very happy with their service and will be using them in the future when it comes time to replace the whole system.

Breon did a great job helping us with some electrical work at our home. He was respectful, helpful, and explained to us and answered all of our questions and concerns. Highly recommend

Excellent, prompt customer service. All the service representatives that have come to my home have been very professional and informative. I have spoken with several phone representatives and they were all very professional, courteous and had great phone etiquette except one person. I had an unpleasant and unprofessional experience with one phone representative. In my opinion she was very curt, condescending , did not return calls in a timely manner or schedule inspections as she said she would. I have NO other complaints about RS Andrews, therefore I will not let the one bad apple spoil my opinion or excellent review of this company. I would definitely recommend this company to others. My last team members were Tiffany P. and Edwin D. Tiffany was very pleasant and professional on the phone. Edwin was one of the most pleasant service men I have every met. He was very kind, respectful and professional.

Our A/C wasn’t working and after listening to BOB FM advertising Russell’s Heating & Cooling we called and they were extremely responsive and we got the appointment today 5/11/23. It was an amazing experience. The service technician Mr. Isaiah Young was very friendly and professional and got our unit working like a Champ. He was very Honest and didn’t try to sell me any other unnecessary stuff. I’m glad I’ve called Russell’s and they will have a customer moving forward. Thank you 😊

Very pleasant and professional employees. They did an outstanding job and the price was great. They also replaced a hot water heater. I would definitely recommend this company.

Excellent service. They were on time, professional and completed the entire installation of new system in one day.

Today was the first time that we use house call company. The experience we had with this company was awesome. We were very satisfied with the service and workmanship,i will highly recommend this company to my friends with field service tech Bryant with the experience he had today was just awesome.

My ac capacitor was out and Hunter came out and fixed it quickly. He explained the whole process, checked for a warranty, and was amazing!

A-1 AMERICAN WAS CONTACTED ON 8/15/2017. I WAS TOLD THAT A TECHNICIAN WOULD CALL BEFORE GOING ONSITE, WOULD CALL WHEN AN ESTIMATE WAS READY AND THEN WE COULD PROCEED WITH REPAIRS. IT TOOK 4 PHONE CALLS TO GET THE TECHNICIAN TO GO ONSITE. THE TECHNICIAN DID NOT CALL BEFORE GOING ONSITE, DID NOT CALL FROM ONSITE AND DID NOT SEND AN ESTIMATE TO ME OR BACK TO HIS OFFICE. I HAD TO CALL IN TWO MORE TIMES TO TRY TO GET THE ESTIMATE. I WAS TOLD THAT IT WOULD BE SENT VIA E-MAIL. NOTHING WAS SENT. I THEN CALLED AGAIN (THIS IS NOW ONE WEEK INTO THE PROCESS) AND WAS GIVEN THE RUN AROUND YET ONE MORE TIME. I HAVE YET TO RECEIVE AN ESTIMATE ONE WEEK INTO THE PROCESS OF TRYING TO JUST GET STARTED. - HOW CAN I TRUST THIS COMPANY TO REPAIR MY HVAC WHEN THEY CAN'T EVEN COMMUNICATE BETWEEN EACH OTHER OR DO WHAT THEY SAY, WHEN THEY SAY THEY WILL DO IT?

If your builder says the HVAC was done by Central Plumbing and Heating… choose another builder