Best Faucet Repair in Chesapeake VA

Super great company ! Wife is 8 months pregnant we had no water due to a pipe burst and same day service fast honest and fair worked through the night to get the job done .

Tonight me and my three kids are at a hotel room because the owner jack I suppose couldn’t wait ten minutes for me to get fast food for my kids because he turned all my water off and left for two hours to get parts which I had no issue with aside from the fact that we can’t cook, poop, or wash our hands. So as I’m leaving to go right at the corner to get food for my kids from McDonald’s he pulls up and I told him I would be right back and I even called his cell and said it would take ten minutes tops. He then yelled saying he wasn’t waiting I was rude etc? Rude how when I’ve been waiting over two hours with a headache and low sugar and hungry kids because I can’t prepare dinner with no water and I didn’t know when he would return because he ignored my text. I was gonna turn around but he left I thought he would be able to understand I could see if I was going to be long and it wasn’t for food. I waited all afternoon for this man to come to my place from 1pm until 3:00 and then another two hours for him to find parts. All I did was call the rent office asking was there a way for me to turn the water back on they said no so I waited another hour and I decided to make a quick run because I wasn’t sure how long he would be so as I’m pulling off I see him and notify him not wanting to force him to turn the water back on and hold him up from working I decide to make a fast food run for the kids. There was no telling how long it would take to fix the plumbing issue. This man has the absolute most horrible customer service I don’t know if it’s because I’m black or what but it left me in tears not to mention my land lord was a total evil witch about it and I pay my rent faithfully never been late. This was a horrible experience. I am now at a hotel with my three kids because he refused to come back and turn the water on. He just left I even apologized but he was so cold hearted he didn’t care or reply to the text. My husband is still at work while all this is taking place we have no water to bathe brush our teeth or anything not even cold water. So I had no choice but to spend money I don’t have for a room, last time I checked leaving someone without water is illegal. I’d like to also note when he came to my home I asked him was the temperature ok would he like a water etc and he would turn around and treat me this way. God has the last say

Arrived at the prescribed time, friendly and courteous, left the property as clean as they found it. Will use again and recommend them to others.

If I could give this company 10 stars I would. Jake was absolutely incredible. I have never written a review for any company before (that I can remember), but that is how awesome Jake was. I am honestly so impreesed I am going to try and contact the owner to rave about him. Thanks Jake!!!!

Excellent service at a reasonable price

Truly is a happy plumber. Loves his work and cares to go the extra mile to ensure the job is done all the way with no issues afterward.

Quick service. Professional. Polite. And cared about my dog while he was there.

Very prompt and professional !

Really pleased with the service. Got very quick call back response. Scheduled for same day service. Found the problem quickly and told me my options. Efficient and professional. Will call if future issues arise and will recommend.

Jim Bertolino is a true professional. I haven’t hired him yet because single women household are truly taken advantage of by contractors. So I have to get several quotes. What made me trust Mr. Bertolino was the fact that I need a particular kind of water heater and it has to be installed in a particular way.

Jim called me and explained in detail what I would need down to the last bolt. Knowledge is power and I will know if I am not being given the correct choices and product services. I need to know I’m getting what I absolutely need.

I even called Jim back and asked quand he answered them all. Like I said a true professional who knows his craft.