Best Trenchless Sewer in Charlotte NC

If you are a senior citizen please BEWARE...this company offers a senior citizen discount to reel you in but the price you will be quoted will be extremely high, poor quality, and not worth your money. My mother called Benjamin Franklin to locate a leak in our home because our water bill was higher than usual. Benjamin Franklin sent a technician to our home and the technician stated that he could not find a leak anywhere but it could be possibly be our toilets. He asked if she wanted a repair and she asked him to quote a price for the cost of the repair. He quoted the price of $457 to fix the toilet (a flapper; which he stated was the issue). My mother declined the service because she thought it was a little excessive.. He asked for the service fee and travel of $57 plus tax. My mother paid him. Less than 24 hours later we had FLOODING in our basement where the water heater is located. We immediately call BF to get another technician to look at the issue. The representative stated that we would have to PAY for another service call because this call was not related to the original service call. Side Note: During the technicians inspection, he did not secure the valve on top of the tank and water was everywhere. I had to call another plumber to come and fix the issue. I called again to speak to another representative about their policies and she stated that what the previous representative stated was not the case and that she would escalate the situation to her manager. The manager returned our call and stated that his technicians don't touch anything which doesn't make much sense if you are there to inspect for leaks how could you not touch anything? The customer is not right in this case. Also, we have never had any issues with the water heater. He offered to give us a refund of $61.47 and that was pretty much all he was good for. I lost way more money than $61.47 but hopefully this review will help others save their money.

Jeff was onsite handling an issue at my mom’s home, and the experience was fantastic. I was offsite & he had my mom call so he could explain in detail what was going on. He was extremely professional, knowledgeable, helpful regarding the specific issue, & considerate of her budget! Recommend highly!I can’t state enough what a great & thorough job Jeff did at my mom’s place. A true professional.

Jake was amazing. He was honest and upfront, professional, and worked to ease my mind. Another company tried scare tactics and Jake was able to provide me with several solutions and impeccable service.

Replaced leaking hot water tank.

Needed a faucet replaced and they did an excellent job. Very knowledgeable and gave me tips and tricks to prevent future problems. Would and will use them again

Thank you Chris for my water heater me and my son have hot water now so nice You all did a great job had a new water heater in no time thank you so much they did a great job will call them again !!!