Best Service Upgrades in Charlotte NC

Because Mr Rooter Charlotte cares about its customer yesterday ,today,and tomorrow. The customer service is through the roof!

KG came out and put a big smile on my face and fathers. He made sure he hit all pointers in our request. He is awesome and very good at his work. Nicole treated me well in the office. I would highly recommend those 2 when using this company.

Excellent! Will use them again. Locally owned!!!

Tony replaced our two aging hot water heaters. Overall outstanding service - easy to schedule, work completed per agreement, and superior service

Roby does a fantastic job quickly and for a fair price. They provide unbiased advice. The technicians are great to work with! There truly is no comparison in HVAC in Charlotte.

Unfortunately I did not have a great experience with American Leak Detection of Charlotte. We had a leak of unknown source and my plumber recommended them. Their regular guy was out sick so they sent 2 guys out who must not have been competent. I watched them closely because I was paying $700 up front and wanted to know how this works. They took a long time and finally decided on a spot and marked it and then left behind a part of their machine. We called the plumber to dig. He dug 4 feet and no sign of water. I called ALD and they insisted that they dig to 6 feet. This required a big machine and at 7 feet still no leak was found. I called ALD again & they acted like I was not telling them the truth. Finally they agreed to try again and sent out their regular guy who quickly found it in a VERY DIFFERENT location where the 2 original guys had not checked. This mistake cost us an extra $1000 dollars & created a HUGE hole in our front yard.
The address on their website is not real, I went there to return the machine part and discuss this situation and no one at the address had heard of them. This does not sound like a legitimate business to me. I have not received an apology nor any offer of compensation. It seems crazy that they can make a huge mistake that costs ME 1K and there isn't any way to hold THEM accountable. So this review will have to do and hopefully someone else will be able to find a company offering better terms.

Jeff and his partner (sorry...cant remember his name) came to my house to diagnose a tub drain and were very nice. They fixed the problem quickly and were honest in telling me that I didnt need to do more extensive work which I was considering. They were able to fix the problem with only a service call charge. Thankyou to Sneeds Plumbing and I will look for you guys in the future!

They were professional and responsive to my “urgent” need to stop a leak under my kitchen sink. Even before stepping into my home, Tyler kept me apprised of his ETA. Tyler diagnosed the problem, walked and talked me through what was causing the issues, and fixed the leak source. Tyler was aces! I will use this company for my future home and handy man needs.