Best Broken Pipe in Buffalo NY

Not particularly happy with this company right now. My hot water tank pilot light was going out and the signal from the gas control valve signaled that it was defective and needed to be replaced. I knew this. The tech knew this. The tech looked at my tank and saw that the vent was slightly releasing downward because it’s in a crawl space and told me that it wasn’t safe and soot was likely gathering and tripping the safety features on the gas control valve. Okay, great. So he said that he would get us a low profile tank and install properly. Well, my end result is exactly the same. Same size 40 gallon tank, and a vent that is slightly angled down. Never mind the fact that the cost was higher than I could’ve gotten elsewhere. I didn’t need a new tank, and the alleged safety issue is still a safety issue. Won’t get my business again nor any referrals.

Was able to get same day service, investigated, appeared to clear blockage but problem resumed a few hours later. Returned next day and found real blockage and proposed major work to replace pipes. In process of getting second opinion.

The owner arrived within the hour just as he said he would. He provided a no nonsense and quick solution to our drain blockage problem. He is friendly and inspired me with a sense of confidence in his service. Highly recommended. 5 stars.

Got over-rained last week – like everyone else in the Buffalo area, too much lawn saturation and my sump pump picked a bad day to pack it in -- basement flooded. Called Roto-Rooter after a wicked weekend.Luckily got Albert & Max, (I think the younger plumber still picking up the master's tricks.) After I left them to their crafts, I could still hear from upstairs many references to do you have it level & it's sitting as even as it's going to get – it was good to know they had their agenda for perfecting installation of new pump. When I saw finished product – terrific job – looked considerably different from my old set-up as if new one ‘meant business!'Had mentioned earlier that hot water heater ‘out' - and I had read manual which said if there's a chance any part of tank had been underwater, call authorized . . ., etc. – My guys gave me an estimate on the repair but got it going with enough ease and said no charge – appreciated!Albert pointed out the oddish hard rubber hoses attached up on the walls – not really kosher with home plumbing codes. They've been there forever - inherited from prev. owners – not to mention 3 separate hoses running from various appliances and emptying in sump pump – Albert told me it wasn't that hard a fix – so I was ready to schedule a new appt., figuring they'd done what I'd originally requested and had to get on their way – but he said they might as well get it done — then!Took a bit over an hour, but cut out all excess rubber hosing and routed washer and water basin through existing pipes, got rid of everything emptying into sump – and carted out the superfluous hosing. Clutter gone (after some 40 years).At end, I made them repeat their names and asked if I could specifically request THEM next time – Albert went to cab – to give me his personal card. Terrific job – very grateful about the extra time he & Max gave me to get the routing and clutter problem solved.Really Pleased!!

We had an emergency situation with an outside frozen hose that burst. I called Louis. He came over, fixed it promptly and correctly. Not only that, he was kind and professional. Very nice young man!

Andrew not only walked me through what he was looking at but was able to teach me some things I had no idea about while he was at it. I both feel more comfortable with the state of my furnace but also on what things to look out for in the future

Called and they were able to come out for same-day service. The techs that installed the new dishwasher were very friendly and highly efficient. The water line needed relocating but it wasn’t an issue as they worked swiftly!