Description
When you need an emergency plumber near me in West Seneca or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Drain cleaning, All Types Of Drain Cleaning, Backflow Service, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen Pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Sink Repair & Installation Service, Site Evaluation, Sump Pump Service, Video Camera Inspection, Video Camera Line Service, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Water damage-related cleanup & repair, Flooring, Mold inspection, Water damage-related mold removal, Plumbing, Remodeling, Sewage cleanup, Drainage service, Water Softening & Filtration Systems,
Reviews
Kevin 100% hasn’t dissapointed.
And doesn’t overcharge.
Satisfied with the work done past few times. Than you Kevin @Rotorooter.
Jack Halsey (That_videogameguy)
4 years ago
Tom was great! Got the job done quickly and was very knowledgeable.
Was very satisfied with the service that Jason provided. He was friendly, efficient, and very knowledgeable. I am definitely 100% satisfied with the service provided today and will use Roto -Tooter again going forward.
Barbara Popp
3 months ago
They were very good and there was nice and genderless
Michael was very cool sociable definitely went out of his way to get the parts we needed to complete the job an very diligently to complete an finish the job. Excllent job I give him 5 stars out of 5. I would recommend him to whoever needs his service
Melissa McMurray
6 years ago
David arrived within an hour of calling! Did a great job!
Very professional and very thorough with work. Really happy with experience. Will definitely be using Roto Rooter again
Chris Bevacqua
9 months ago
Bob was quick to arrive and to diagnose the issue. Everything was fixed in a timely manner and things were cleaned up before he left, it was like there was never an issue. All around great service.
Gentleman that came to my house and handle our service call was competent and very professional. He took the time to explain everything to me. This wasn't your normal clogged sewer line because it took him five or six times to unclog it. He also cleaned up after himself as this was a very messy job.Very pleased with overall service!
They have good customer service, they treat you as a priority for once which is nice. They aren’t the cheapest in town but they guarantee their work and will come out again if it’s not fixed the first time, for the same price. My second tech was Kevin, he worked hard in the freezing cold to make sure my drain was completely cleared. Success! He was upbeat, positive, and professional. Thanks Kevin!
Jim M. Technician # 3258 was efficient and helpful in solving a problem we had with a drain spout that was clogged and creating an issue for us in the basement. I would highly recommend him to anyone needing service. Great Job Jim.
IN NOVEMBER 2016 AND FEBRUARY 2017 I HAD 2 MAJOR PLUMBING EMERGENCIES IN THE OLDER HOME I PURCHASED LAST JULY 2016 IN SOUTH BUFFALO. IN NOVEMBER 2016, STEVEN WOLTER ARRIVED FOR THE 1ST EMERGENCY AND HE IS AN EXCELLENT TALENTED TECHNICIAN OF YOURS, WHO DESERVES A RAISE AND AN AWARD FOR THE SKILLED HARD WORK HE COMPLETED, ON A VERY COLD DAY. HE SPENT 5-6 HOURS ON AN EXTREMELY DIFFICULT AREA TO WORK IN, WITH HAVING TO REMOVE AND REPLACE NUMEROUS ROTTEN KITCHEN SINK PARTS THAT I WAS NOT MADE AWARE OF WHEN I PURCHASED THE HOUSE, AND MAJOR LEAKING HAD BEEN TAKING PLACE ALL THE WHILE, AND STARTED TO DESTROY MY KITCHEN CUPBOARDS AND ADDED TO THE COMPLICATED MESS IN MY BADLY DECAYED KITCHEN PLUMBING, THAT EVEN POWER TOOLS COULD NOT BUDGE, STEVE HAD A REAL HARD JOB ON HIS HANDS TO COMPLETE. I DISCOVERED EVERYTHING BY ACCIDENT ONE DAY WHEN I REACHED INTO MY CUPBOARD FOR A SALAD BOWL. STEVE BASICALLY REBUILT MY ENTIRE KITCHEN SINK AND PLUMBING, COMPLETELY. I DO NOT OWN ANY COMPUTER OR HAVE INTERNET AT MY HOME, AND HAVE VERY LIMITED TIMES AT WORK TO USE MY WORK COMPUTER TO GET TO MY GOOGLE SCREEN, AND COULD NOT FIGURE OUT HOW TO GET TO THE CORRECT ROTOR-ROOTER SCREEN TO WRITE A REVIEW FOR STEVEN W. ANY EARLIER THAN NOW. KEVIN FROM ROTOR-ROOTER RECENTLY SENT ME AN EMAIL TO EXPLAIN HOW TO GET TO THE SCREEN I NEEDED TO GO TO, AFTER I CONTACTED HIS COMPANY IN FEBRUARY 2017, ( WITH MY DILEMMA ABOUT NOT BEING ABLE TO RESPOND BY EMAIL CONCERNING THEIR SERVICE THEY PROVIDED ME IN BOTH NOVEMBER 2016 AND FEBRUARY 2017. ) THE 2ND EMERGENCY TOOK PLACE UNEXPECTEDLY ALSO, IN WHICH MY TOILET PLUMBING WAS COMPLETELY WORN AND MAJOR LEAKING STARTED ALL OVER THE BATHROOM, THROUGH THE FLOOR, INTO THE BASEMENT CEILING, AND ONTO THE BASEMENT FLOOR, AS WELL AS THE TOILET NOT SHUTTING OFF AT ALL UNTIL I TURNED THE WATER COMPLETELY OFF. THOMAS PAGE, ANOTHER HIGHLY SKILLED TECHNICIAN OF ROTOR-ROOTER, ARRIVED ON THE SCENE WHEN I CALLED FOR HELP AND REPLACED EVERYTHING THAT WAS NEEDED IN A TIMELY FASHION, SO I COULD HAVE USE OF MY BATHROOM AGAIN. I ROTATE SHIFTS AROUND THE CLOCK, ON MY FULL-TIME JOB, AND WHEN THESE CATASTROPHES WITH MY HOUSE HAPPEN SUDDENLY, I DO NOT HAVE TIME TO SCHEDULE APPOINTMENTS, I NEED A 24-HOUR, 7 DAY A WEEK BUSINESS, INCLUDING HOLIDAYS, AT NO EXTRA COST, FOR AFTER HOURS, SUCH AS ROTOR-ROOTER IS, TO JUST COME OUT AND HELP ME. GIVE THOMAS PAGE A RAISE AND AWARD TOO FOR REPRESENTING THE SAME CONSISTENT EXCELLENCE YOUR COMPANY EMPLOYEES PROVIDE FOR OUR COMMUNITY. I HAVE BEEN TOLD THAT ROTOR ROOTER ALSO COMES OUT TO REPLACE HOT-WATER HEATERS AND FURNACES, NOT JUST DRAINS AND PLUMBING ASSIGNMENTS. THIS IS GOOD TO KNOW SINCE THOSE ITEMS ALSO DO NOT GIVE WARNING WHEN THEY BREAK DOWN AND STOP WORKING. THANK YOU SO MUCH FOR BEING A POLITE RELIABLE SKILLED COMPANY.
barb kleparek
9 years ago
I live in Amherst, NY and had a malfunctioning sum pump in my basement. With the weather getting warm out I was nervous to wait and search for the best deal on a new one. I called two places before Roto-Rooter who couldn't send somebody out for a few days without paying a fee. Then I gave Roto-Rooter a call. They sent somebody out within an hour! The guy installed my new sum pump, and now I don't have to worry about my basement! They were very polite and professional. The pump with installation was a little pricey, but I would recommend them to anyone.
shirley riedhammer
7 years ago
the guys did a great job.they were here for 5 hours. they wore booties and cleaned up.they were both very friendly and i asked alot of questions. highly recommend.
Bobbie Carroll
7 years ago
came when they said they would. there was no long window of time to wait either to tie up your day. Quick and efficient. Very satisfied!
I use Roto-Rooter because the contractors are so knowledgeable and experienced !! Their service is fast and they always leave my cellar clean after their work is complete. Thank you Bob W.1746 for a job well done. Your recommendations are taken seriously because when you explain possible causes and solutions I actually understood what you were saying !!! Your service is commendable and thank you for the laughs Date of service 5/4/2015
The best service, don’t waste your time with any other. Cleared our sewer drain on the street right out. Was giving us issues for years. Wish I called years ago.
Adair Maciver
7 years ago
The technicians that came out to my house were awesome!!! True professionals in every sense of the term. The guys were respectful, cleaned up everything afterwards, and delivered an inclusive accurate quote on the price. Awesome service.
Samuel Goodloe, Jr.
10 years ago
Prompt response to my request, courteous telephone personnel, and my service technician, Al 1756, was very competent and professional.
Donald Coon (hamburgdon)
5 months ago
My sewer backed up on saturday and they came the next morning and got it working. Very happy with their great service. I will call them again if needed.
I used this service last year at a cost of $5,200..Cost WAT TO HIGH but needed immediate action.I had a request in for sewer line replacement-Price quoted was again too HIGH!! So I am cancelling this request & have a quote elsewhere.I must report, however, All of the service men I encountered wereNICE perople.The quote for pipe replacement was $4,ooo. over 2ne opinion.Again WAY TOO HIGH
Joseph Francescone
6 months ago
Albert the plumber did a professional job.explained everything to me.and saved me money on some costly repairs. I give him 5 stars and will recommend him to my friends.
Tomm P is the man! I called RR to get a second opinion after being told I'd have to dig up my yard, at a 'discounted' rate of $5000. Glad I called. Tomm found that where the other company was going to dig wasn't even a working line anymore! He quickly and professionally found the issue, cleared it, and was on his way in less than an hour. Thanks, Tomm P.
The team that worked on my sewer today was fantastic. Brian Krah answered all my questions. He was, not only knowledgeable, but also professional, courteous and a very hard worker. The job was completed as promised with all the debris removed. I was very impressed with this team and would certainly use Roto-Rooter again for any problems in the future.
Maritza Baez
10 years ago
The representative on the phone was great. He told me when the technician would arrive and was very courteous. When the technician Chad came, he was very thorough, arrived on time, and solved my problem efficiently.
He did a great job. Polite, got to the bottom of the problem quickly. He went to school with one of my daughters. Will call again!
This was a Sunday afternoon emergency sewer clean out. Nobody else had time to come and fix the issue. Called Roto-Rooter and they were there in an hour, Problem fixed.
Service Kenneth M. Showed up almost immediately at 11:00 pm to our flooded basement and had it fixed within the hour. 1000% satisfied.
Dorcas Russell
3 months ago
He did a excellent job I definitely would recommend them to other people.
Thank you for coming out and helping us with our problem, Dakoda B did and amazing job and was very polite and made me feel like everything was going to be ok. We just moved in our new home and Dakoda B put my mind at ease. Again thank you for everything. Tammi Buck
They came on time, explained everything well and were very courteous. Very good service!
Heather Summers
10 years ago
The representative I spoke with on the phone was very friendly and told me when to expect a service technician at my house in Buffalo. They arrived on time and called just before he came. Ray, the plumber, was very helpful. He explained the issue to me very clearly and was then able to perform the service needed in a timely and efficient manner. He also recommended I purchase Root Killer and let me know what the benefits of this product were, which is why I decided to add this to my order. Overall, I was very satisfied with this service, especially with it being a holiday weekend.
We just moved in to our house and it stunk like sewage. At first we thought it was the stale water in the sump pump, but after taking care of that it still stunk. We called root-rooter and they came out within an hour. The tech went right to work and couldn't find anything. He sold me pipe shield and explained that should help. I have known technicians to come out and even if nothing was wrong they recommended work be done at a high cost. I feel I can trust root-rooter to not take advantage of customers and will definitely call them again.
Morgan Lester. Service technician #673. Great job and very knowledgeable. Very pleasant to deal with.
Ruby Alejandro
2 months ago
Called with an issue with my sump pump, technician Ronald made it to my own within the hour with very knowledgeable experience and recommendations. Was able to bring another technician out to assist. Hopefully have the answers we need by end of night!
michele printup
6 days ago
Very knowledgeable and informative. He explained issue completely! Thank you for great service!
Anne Patterson
2 years ago
The plumber tht came and fixed the pipes was very thorough and professional. He answered any questions we had he didnt leave til the problem with my hot water was fixed and he replaced the shower head tht he broke i will definitely be using u guys for future repairs or plumbing issues and i will recommend him amd the company to friends and family im real happy with the service
Jocelyn Helta
2 years ago
Great service techs good at explaining what was going on so that an average person can understand.
First time calling, tech (Matt) arrived in under an hour (after-hours), had main sewer line cleared in under 30 minutes, was professional and pleasant the whole way through.
Joelle D'Arcy
2 years ago
He was very informative and made sure the line was completely clear before leaving
Benjamin Sadd
2 years ago
Mike was very professional, and worked quickly, but accurately to ensure my plumbing was fixed. Very appreciated!
Within an hour of our initial call, we had a plumber at our door. He was knowledgeable and got the job done without hesitations. Very pleased !
Mark Barbalato
6 months ago
I had a tub drain that would periodically get blocked and stop draining. My pipes had a unique double trap that they troubleshooted and got stuck debris out of. Excellent work and ended up being a cheaper fix than the original estimate to replace the drain and overflow pipes.
Andrew provided amazing service in clearing the main drain of my home of tree roots and debris! He diagnosed the problem within moments and did a thorough job!
Great service. Same day service and quick
Had tree roots in the pipe that goes from my house to the septic tank.It was not allowing the proper flow of drain water into the septic tank,which made our toilet back up.and overflow onto the floor.Called Roto Rooter at noon , the person taking my information of my address and problem told me there was a service truck in my area and could have them arrive at my home in one and one half hour. Wow .. that sounded good. I was expecting a one or two day wait.Sure enough they arrived as promised. The serviceman listened to my problem and immediately went to work. He was able to do it from outside. he ran the snake into the clogged pipe several times andsure enough the problem was solved, Now the flow of drain water is as it should be and our problem solved. total time from phone call to completion less than two hours, Fast and courteous service. Plus I used the online $55 coupon. Five Stars THank You
The Roto Rooter team was very responsive and professional and repaired our sewer line in about a half a day. The excavating operator was sensitive to our lawn and landscaping. The estimator and supervisors were on time and secured and scheduled the permit and inspections. The team operated flawlessly. While this home owner never likes big repair bills, we had two other estimates that didn't come close. The difference is that these guys know their business so they get to it and get it done. I highly recommend them without hesitation. Our experience was very positive.
Shelly Garcia
2 years ago
Our technician Matt #103 was very professional and on time. He had an awesome personality and explained what he was doing every step of the way..He did an excellent job with removal of old tank and installation of new one. Very knowledgeable about service He was providing.Roto-Rooter was the ONLY company in our area that would install our propane water heater even though we did not purchase the tank from them. Every single place we called prior stated they would NOT install it since we did not purchase new tank from them.We are so grateful and pleased with Roto-Rooter and the tech Matt because now we have an excellent working tank and we know it is safe. Propane can be tricky.We HIGHLY RECOMMEND this company to EVERYONE.PS... the cost was extremely reasonable.The Frazier's of Centerville NY
Gentleman that came out was very helpful and prompt. I would definitely recommend this service and will use them in the future if need be!
Michael Mooney
10 months ago
I must have called three different plumbers, some work on certain homes some work on others. Most are extremely busy, and kudos to SM Pynn and Sons( my regular plumber for years) for recognizing my situation and recommending this as a possible alternative, they were not available and/or weren't working down in my neighborhood.This company had two gentlemen arrive and used a auger to remove a clog from my toilet. Most plumbers use a snake as well (and I expected this) but there was a $150 charge just for the call out to the home including use of the auger( so I passed on the additional charge for snaking- although if they're already there and you really need it I would highly recommend it) however, I gave them five stars because they gave me some good advice and?They showed up within about an--- hour--- on a Friday!- if I'm not mistaken, and they were quite professional in both their appearance and the work they performed. I was very grateful. Everyone else was busy until the next week. Literally.It would have cost me up to and/or more than $500 (based on labor) for them to use a snake, according to the service technicians. This is typical practice to use a snake and an auger with every plumber I've ever encountered prior. Without the additional charge.Other than this? It doesn't get any better! They do take payment in the form of credit card/cash, I didn't ask if they take bank checks.To make sure you're getting Roto-Rooter make sure that you realize that the truck will say Roto-Rooter on it (and they are a large business).I highly recommend them. Do your homework. Ask about prices ahead of time. They were fairly transparent when I called for the service to be clear.Again I am very grateful.
Andrea Kohler-Burtick
a year ago
The tech that came was very quick and knowledgeable. He determined the issue almost right away and fixed it promptly. I also learned a few tips to keep the same issue from happening again.
Janine Marcotte
7 years ago
Scott Brown was the utmost professional, and answered ANY questions no matter how stupid they were, without making you feel stupid. He was personable, friendly, and just a likeable guy. I hope that anyone who has the benefit of having Mr. Brown as your rep. will be as lucky as I was!JAM
Terry Coleman
3 years ago
First time home buyer, I love the 6 month guarantee. Polite, efficient, knowledgeable service. We had a schedule mishap the first day, but the dispatcher and tech were both excellent and quick to remedy it. Andy was great and we will recommend to others
Service was excellent. Robert explained all the work that he did and gave me options. He then gave suggestions on how to make next clean out easier.
Starfire First
3 months ago
They were fast and helped us quickly.
Jon Goulding
9 months ago
My main drain line was draining slow so we called roto rooter cause they claim 24/7 service. I called and they couldn’t get me in till over 24hrs later. They also called me multiple times the next day to say they were gonna be late. The serviceman was very helpful, polite, and cleaned up after himself. But I will not be a returning customer. I feel like $500 is a bit much to clean out a drain. I waited over a day and he was in and out in less than a hour
Knowledgeable about our problem, explained his services, courteous
Robert Cummings
10 years ago
On Dec. 27, 2012 I called Roto Rooter for a service call. A very polite and friendly girl named Linda took my call. She told me a technician would be able to be there within 2 hours, I don't know what happened but within half an hour I got a call that a service man was on his way. Scott Brown, Technician Number 851, showed up and was very polite and courteous. I told Scott what I thought the problem was, and instead of ignoring me, he checked it out, and it was what I thought. Scott then gave me a price and started the work, he was done within 45 minutes and everything was done professionally. Scott also told me of a product I could get from Roto Rooter to help with the problem. Scott was very polite and helpful. When talking to a family member later that evening I told them of my experience and they took the name of the company and the technicians number, and said they would use them if ever needed. Scott is an asset to your company and an excellent employee. Scott also shows respect to Senior Citizens. Good Job Scott, keep up the good work.
Great service and knowledge. Very professional
rene solazzo
3 months ago
Ronald was very professional and knowledgeable about our problem. He offered us a couple of different options. He was great!
Very quick and professional service. The worker, Ken, did a great job fixing a backed-up sewage line.
very professional technician from roto rooter Troy. did a great job,very helpful would use these services again. Thanks Roto rooter we appreciated the job technician Troy preformed and was very nice.
Brooke O'Connor
8 months ago
Bob did a great job! Super fast and cleared the sink clog like a piece of cake!
Vacanti Family
a year ago
Jason was great - very happy with the service.
zeppelinofled69
2 years ago
Both of the techs that showed up to work on the sewer were extremely friendly, knowledgeable and professional. Despite having to deliver some bad news about needing other work done, they both worked with me to try and soften the blow a bit. Would not hesitate to hire theses guys again.
Taylor Sheehan
8 months ago
Bob is a great guy, it was very progressional and didn’t kill us with a crazy bill, gave great advice and will 100% recommend to a friend, thanks Bob
Harold Hardrada
6 years ago
I had a kitchen sink that was backed up. I called Roto-Rooter for help. The woman on the phone was very helpful and nice. Ken came to snake out my pipe. Ken was very nice and informative, he diagnosed the problem within minutes. Ken was great, thank you for being nice and considerate. I will suggest Roto-Rooter to friends and family if they are ever in need of a plumber. Thank You
I always call Roto Router and I'm never disappointed! The service wait time was less than I thought. Our guy was very honest and explained options and I forgot his name, but he was a great. Hopefully it will be a long time before I have to call again. Highly recommend Roto Router!
Soontobe Anurse
10 years ago
Wednesday night while I was working and my husband was home with our small child our sewers backed up into our basement :( We needed help and fast!! We called what seemed like a MILLION plumbers in the Buffalo/WNY area and the only one that would come out ASAP was Roto-Rooter! Scott Brown was the super plumber that showed up at our door like a night in shining armour! He was friendly, professional, knowledgable and worked quickly and cleanly! Scott helped us fix or problem and then took the time to explain what we need to do going forward. I highly recommend this company!!
Gretchen Meyers
2 years ago
Mark was incredible! Came from 35min away at 7pm and was here until the job was done! Super personable and professional! Nothing but glowing reviews!!
Lance arrived at our home in a timely manner and quickly examined and evaluated the situation and after explaining his game plan to me he went right to work. He unclogged my main sewer line and showed me the results on his camera. He then made some suggestions to me to help prevent future problems. He was very professional, knowledgeable, and helpful in getting our household back to functionality. We feel that our Roto-Rooter plumber is among the best in the Buffalo area.
Had your people over on 12-13-13 ( a Friday). Frank came first and after several hours admitted he could not find the problem and called for help. I was impressed by this and thought he was very professional in his ability to admit his short coming and seek help to help solve my plumping problem.Albert Richter badge #1756 arrived shortly after and found and solved the problem. He was familiar with mobile home construction and knew where to look. My wife and I were very impressed with him. I would recommend him anytime. Being an a retired Service Mgr. for a machine tool company, he was the sort of service tech I would have hired back then. He did not leave our home until both he and I were satisfied the problem was solved. I would recommend Roto-Rooter anytime.Thank you, Ed Hejna
Considerate staff. Super responsive. These guys are true professionals.
Mark was a true professional. He was not only friendly and informative, but he was thorough with his work and you could tell he genuinely took pride in doing the job right. Our lateral sewer was clogged, he fixed the problem and made sure to promptly call another van to the site to camera our line. I am very grateful to have called Roto-Rooter, and Mark is a true asset to the company.
David Budniewski
3 years ago
Dan came in and was able to diagnose the plumbing problem we had which was not necessarily easy to identify. The next day he came out with another associate and repaired the underground piping that was causing the problem. Dan was very friendly, professional and capable. If we should by chance have another serious plumbing issue I would not only call Roto-Rooter, I would request Dan.
Annemarie Bryant
8 years ago
From the call for an estimate to the finished job, we were 100% satisfied. Jim was professional, courteous and efficient and answered all of our questions with patience and friendliness. The work was done much quicker than we thought possible, but with the highest quality. We have used Roto-Rooter in the past and based on this experience, will continue to do so.
Very professional and thorough. Good availability and prompt arrival at appointment time. Close inspection of sewer line after service to confirm system was working. Great to work with!
Melanie Bricca
3 years ago
Stephen W tac 1392 was absolutely wonderful he was very polite Very punctual also tried to calm my fears about this Drain problem he tried everything he could to help me out eventually I just told them to do your thing A very happy he did a very good job, And I can't get over how polite and respectful he was a rare find!!!
I was really happy with my service yesterday. My tub's drain was sooo plugged. My husband and I tried everything, but he told me to call Roto Rooter because we have called them before and they always got here quick and got the job done. My family told me I should call a local smaller co for plumbing to save money, but I did once and they gave me such a run around that it didn't seem worth it to me. Roto Rooter may of been a few bucks more, but I don't get them trying to sell me new pipes, septic all this work that doesn't need to be done. I will always pay a few bucks more to have the job done, and that's it. The guy was real friendly as well. They always are.
Called Rotorooter after a different plumber quoted me $5000 to dig out a drain pipe and replace. Roto rooter came out right away they assessed cleaned out the drains reconnected to our duct system and saved me over $4000. All the technicians were so professional and definitely knew what they were talking about. They cared about helping us. Highly recommend.
Gerald Rogers
7 years ago
Would recommend to anyone. Technicians (plural) were both knowledgeable,polite, and very thorough. Problem solved!
Alexis Roesser
2 years ago
Service tech Morgan was extremely professional and thorough in his job. He went above and beyond to ensure our new faucet was installed properly.
The technician was thorough and very personable
Nadine de Nijs
a year ago
I called to have my garbage disposal fixed and they had somebody over within the hour. Great service and I will definitely be using them in the future for any problems!
Sharrie Licata
a year ago
Appreciated they were able to come at 10 pm on a Saturday! Tech was very nice and professional.
Shantel Jackson
2 months ago
Ron was amazing came & did the job with a hr with no problem very professional thank you again
Jackie Diapaul
3 years ago
Gentlemen were prompt, polite and thorough. They explained what they were going to do and afterward explained how it went. 6month guarentee gives peace of mind.
Darlene Janes
7 years ago
It is New Year's Day and the sewer pipe was plugged. We called Roto Rooter and Mike M. #3471 was at our house, all the way out in Wyoming County in a little over an hour. Despite it being a holiday, he was friendly, courteous and knowledgeable about our problem. Thank you for a job well done, Happy New Year!
Jason Downing
3 years ago
Andrew was at my parent's house in tonawanda ny today to diagnose a flood in the basement within 45 minutes of me calling. He found the cause right away, did the repairs in an hour and a half, explained everything to me, showed me the defective parts, and overall did a great job. Much thanks.
Made appointment online and they called to see if they could come earlier. Technician was friendly and explained steps to clear the clog and the associated pricing. Was in and out quickly.
Cynthia Young
3 years ago
I had 2 inches of water in my basement after heavy rain. The technician was here within the hour of contact and found the problem which involved a more extensive repair. He was back at 8am the next day and repaired the broken pipe, and advised me of cleanup and insurance . Extremely courteous and worked well.
Stephanie Makowski
3 years ago
Technician showed up in a timely manner and was professional. Price was as expected for the service. Would call them again.
Roto-Rooter Plumbers, December 6, 2014. Quick, reliable service! I'm writing this review for my 80 year old mom, as she does not have access to a computer.She had a restriction in the pipe between the basement and the septic tank. Mike, the plumber from the West Seneca Roto-Rooter, showed up on time and quickly took care of the problem. He took the time to explain things along the way, which my mom was very happy with. The lady that took the appointment on the phone was also very pleasant. Excellent service!
They were timely. Courteous, respectful. Explained what he was gonna do and how much it would cost.
Came out for me 2 am and took care the problem without any problems very good
Dennis Gebhardt
7 years ago
03/17/16- Place a call to come to Roto-Rooter and see what the problem was with our laundry sinks backing up. With in a few minutes I received a call back that they were on there way. Matt Gilbert was excellent in resolving the problem and then clean the sewer line out and request to have a picture taken of the line. So I agreed and another man arrived and took the picture and showed it to me and did a except job explaining what he was doing and explained to me.Then made a suggestion on what should be done in which I am considering. Then Matt Gilbert clean the sewer line out and showed my wife and I what he bought out of lines. I thought that was great since no one every showed that to me before. I have to give a score from one to TEN. A TEN for sure on the work that was done and the great service that that they supplied me with. Matt even clean up before leaving by wipe up all the water. I insisted that I would clean up but he insisted that he would take care it.So for sure I would give a TEN and I am glad I called Roto-Rooter to help me today. I will make sure I tell all my family and friends what a GREAT JOB they did. I was very happy and call Roto-Rooter again!!!
Terry was a great help. Highly professional.
Had plumbing issued on a Sunday. Roto-Rooter was able to send someone out fairly quickly and they easily assessed and fixed the problem in a very short amount of time!
Lynnette Wright
a year ago
Very professional service agent. Jason 5524.
Clearly communicated the process to fix the issue. When he entered he wore orange foot covering and a mask. Personable and respectful.
I was having difficulty installing my new dishwasher and needed it done immediately. I called Roto-Rooter and they sent Steve out promptly within an hour. Steve is a friendly, inventive and professional employee who completed the work very quickly. He stayed afterward to test the plumbing to make sure everything was functioning properly and answered all my questions. I'm thrilled with the results and will definitely call Roto-Rooter again if I have any future plumbing problems. Can't recommend them enough. Thanks again!
Peter Barone
2 months ago
Ronald was great and I learned a lot!
The tech, Steven Wolter, was very professional, friendly, and fast. Steven cleared our drain preventing a flooded basement. Steven also is referring our problem to a tech who will be contacting us to scope our drain and give a estimate to prevent more problems.Thank-you again Steven
Richard TenBrink
a week ago
Work was completed on time and fixed perfectly
Technician was courteous and professional. He did everything possible to follow CDC guidelines and took care of the problem quickly. Making the emergency appointment was easy and response was fast.Would definitely use their service again.
Joanna Fretthold
a year ago
Super happy with this service, everything was quick and easy and the tech was incredible helpful and professional!
Cheryl Yorston
8 years ago
I had Roto-Rooter of West Seneca out and they came fast worked hard and gave excellent service. I will use them again
Luke Bauerlein
10 years ago
Great job by Steve. The Buffalo plumber knew the issue and resoved with professionalism.
Jeffrey Ziobro
2 years ago
The service provided was exceptional and professional! Andy was very personable, knowledgeable and thorough.
Bonnie Smith (Bonbon)
8 months ago
Both bathroom and kitchen drains were completely stopped. Kitchen stopped draining right in the middle of making Christmas dinner!! Hubby tried to open..wanted to tear open the walls to get at pipes the next day or so.... I called Roto Rooter. They were promptly at my home within 2 hours. It cost a bit more than what I thought... but I probably saved hundreds.. when hubby was going to tear open the walls, and then cut the pipes out. God only knows how long we would have no sink access..and how much it would have ended up costing after all that he wanted to do. Call the pros is my opinion. ( he's a contractor for drywall hanging and painting, minor repairs, but NOT PLUMBING)THANK YOU SO MUCH.MRS BONNIE SMITH
Bob Jorgensen
10 years ago
Yesterday, May 25, Bob W. #1746 installed a new Badger insinkerator and a new Blancolinus pull-out kitchen faucet on our new Blancovision sink. He not only did a very professional job on the installation, he also assisted me in negotiations with the prime contractor and the subcontractor who installed our new counter tops and new sink and who had not included a new disposal in the contract. Bob explained that the new single sink is deeper than the old double sink and positioned differently and how that affected the plumbing. The installation instructions for the faucet were missing but Bob figured them out even though he had never seen a faucet like this before.We were extremely pleased when the job was completed.
Peter Wiltenburg
2 years ago
They took care of an emergency issue late on a Saturday night. Technician was professional and knowledgeable.
Maggie Henesey
7 years ago
Woke up to a mess in my basement this morning. Jim M. came out to service my sewer drain. Couldn't have asked for a nicer or more professional guy. He was fast, efficient, and very thorough in his explanation of the problem. I would definitely recommend them!
Timothy Hannon
7 years ago
Representative arrived on time and on schedule. Was very friendly and knowledgeable. Helped us identify the issue and offered a perfect solution. Great job!
Alexis joseph
8 years ago
great customer service.. I called and they were here. and completed the work in a fast and friendly manner.. I would not hestitate to call roto-rooter again!!!!
The technician Michael who came to my house was great. The water was leaking from my basement ceiling when I ran the dishwasher. He showed me where the pipe disconnected from the sink and was running down my wall to the basement. He fixed the problem and cleaned up any mess he made. I have had no issues since.
Krista Korbar
7 years ago
The service was excellent and done very quickly. I would recommend them to anyone.
Had them out about 10 days ago and the tech missed a major problem and after spending a lot of $$$$. Had to call again today and our tech Thomas (1075) ... was awesome and found the problem and was quick to fix. Not happy that I had to pay more money for a problem that they originally didn’t catch (I’ll deal with that tomorrow). But Thomas found the problem and fixed it as quickly as he could !!! Would only use them again if I get the same tech !
They saved the day! Our main sewer line was blocked causing an alarming backup in the basement. They were out quickly, found the problem, and fixed it much faster than expected. Thank goodness! I would definitely call Roto-Rooter again.
Had a main line back up. First time ever since living in this house. They were the only company that could guarantee us appointment today. They said between 2-3 hours, showed up within 2 hours. Detected the problem right away, walked me through all the options and went from there. Hands down the best service I have had in this house in years. Definitely will use them again for any issues.
Roto-Rooter was called to scope our septic system to determine if any damage was done by a truck delivering wood that drove over the system. The tech was very friendly and helpful. He explained what the camera was showing and answered any questions that I had. Great experience!
Rhiannon Kulwicki
2 years ago
I was impressed with the techs that came out to help us. The timing wasn't great (12-2 window and they arrived at 715) but at least they sent people out and they ended up fixing our problem after 3 visits. The sr. Tech Kevin was very informative and timely. In the end they came up with a creative solution to our collapsed pipe problem and saved us a lot of time and money.
Brendan Bastian
3 years ago
Morgan was professional, efficient and helpful in fixing the issue and recommending future solutions.
Lisa Braniecki
10 years ago
We called Roto Rooter and they were at our house within 20 minutes. Jason was able to unclog our drain. He was a very helpful, professional and courteous plumber. Roto Rooter has taken care of a problem that we have had for the last 6 months while using other plumbers. Definitely recommend their services in the Buffalo area.
Kind and polite service with a pleasant technician. His knowledge helped with repair and to prevent future problems offered advice.
Larz Anderson
2 years ago
Ben was very professional, thorough and friendly. Thanks for helping out. Good job!Matt -Hertel Ave
Frank Carnevale
7 years ago
We just had a toilet replaced and the service was excellent. We called about 10AM and the dispatcher said a plumber would arrive at Noon to give an estimate. This happened right on time. We then received updates by phone of when the installing plumber would arrive which was also right on time. He arrived the same day at 3PM--the old toilet was out and the new one installed within an hour. Dakoda B.'s (1421) work was clean and efficient, and he was very professional. We would definitely use Roto-Rooter again!
Patrick Keane
4 months ago
The guys were very polite and professional
Prompt, professional service from everyone I talked to. The technician, Jim got right to his job and kept me informed on what he was finding. Jim showed me the camera pictures as he scoped the work area, and made suggestions on what I may want to do from that point forward. I have used this company in the past and will continue to use them in the future.
Barry Gawlick
7 years ago
This is the second time I used Roto-Rooter and each time the service was fast and the technician, Jim M. was very knowledge. He offered expert advice and is easy to talk to. I would not hesitate to use them in the future.
I called from my office at EPIC with a limited timeframe to fix our plumbing issue on Monday morning before a large event at our building. I was thrilled to see Bob and Ken pulled in shortly before 8:00am. I explained the problem, they fixed in less than 1/2 an hour, cleaned up their own mess and were on their way long before our event. They were polite and friendly. While I don't want to need them again, I'd happily call them again if the need arises. Our event was a huge success and the focus was NOT on the bathroom backups! Thank you Bob and Ken!
I forget her name but the lady on the phone was very nice and was able to get someone over in less than an hour. The technician Mike was very kind and efficient in resolving the issue
By mistake I noticed that my sump pump was not working and that it tripped the breaker. The water was close to the top. It was a Saturday. I thought nobody would come until Monday. I called Roto-Rooter and they sent someone out within 2 hours. The repair was quick and the repair man was very knowledgeable . He went step by step on what he was going to do and why. My new pump is up and running. The best part is my worries are at ease. Thank you so much !!
Kelly Campbell
a month ago
My experience with Roto Rooter was great start to finish. Each of the dispatch and customer service personnel I spoke with on the phone were patient and kind. My technician, Mike, was happy to answer questions and explain things. I would highly recommend Roto Rooter to my neighbors and friends.
Leaslea Ramen
2 years ago
Matt O #103 & James C #3380 were here earlier then expected, did an efficient job, and left no mess. Was very happy. They were very respectful & my cat loved being their little helper. This is my 3rd Roto Rooter experience & I will continue to use this service.
Very professional 5 star services
We had a great experience with our plumber, Doug! Extremely friendly, courteous and knowledgeable. I thought I had diagnosed the problem correctly before they got here. Guess what, I was wrong. I'm a do it yourself guy so I never pay for help. This time it saved me money to have a professional come in. Our sewer line was clogged from the street to the main line. In less than an hour we were good to go. With tax we paid just over $300 which was a lot less than I thought it would be.
Charles Chrystal
3 years ago
Every year we have our sewer line cleared by Roto-Rooter. Our local company is punctual and professional. We have been quite happy with the service.
Christopher Wietig
11 years ago
These guys were awesome.....I left them working in the morning and they finished early and were sweeping up by the time I got back to my property....AWESOME JOB!!! Very professional plumber experience for the Buffalo market!
Excellent service. This was my second time calling roto-rooter, first time was 15 years ago on thanksgiving day, this time on a Saturday night when two sinks and a tub would not drain. Daniel arrived quick and was very knowledgeable, explained everything extremely well, and resolved all issues. I would highly recommend them. Location= Buffalo NY
Ryan Forrest
10 years ago
Called Buffalo plumber for a clogged toilet. Receptionist very nice when I called and called me back with updates on arrival time. Arrived at my house about an hour and half after calling. Technician was very nice and explained possible scenarios. First tried to snake toilet with no success. Had to remove toilet and then used a machine to snake the line. Did this twice, but did not find what was clogging the toilet. Remounted toilet and seemed to be working fine even though he did not find anything. Technician was at my house for a little over an hour. The only thing that I was not completely satisfied with was the price $360 seems like a lot for snaking a toilet, but otherwise pleased with the service.
Paulann DiGioia
a year ago
Morgan did a great job and very informative!
Jason was an incredible help and did not leave until the problem was fixed. Thank you Jason!
lisa pasquarella
2 months ago
Ron was so helpful and knowledgeable . He explained the whole process to me.
Stanley Symons
10 years ago
The plumber was very good - excellent work and attitude (Reasonable price). Nice to see that Buffalo has quality service people. I plan on using this plumber again later this year for some other work.Stan Symons
Tyler Zbytek
7 months ago
Great service. Quickly found the issue fixed it.
barbara arneth
10 years ago
I WAS VERY VERY PLEASE WITH THE PROMPTNESS AND PROFFESIONALISM OF STEVE#2285 I HAVE NOT OWN MY HOME VERY LONG SO I AM STILL LEARNING HOW TO BEST CARE FOR MY NEW HOME (STEVE THE PLUMBER ) WAS VERY FOURTH COMING WITH ANSWERS TO ALL MY QUESTIONS THANKS YOU STEVE THANKS YOU ROTO ROOTER (YOUS ROCK) BARBARA ARNETHBUFFALO NY 14207
Kevin Westling
10 years ago
My daughter clogged up our toilet with things that should not be put in a toilet. I tried the plunger, bought a closet auger from Lowe's....nothing worked. So I called Roto-Rooter very early in the morning and I was absolutely shocked and pleased when a technician arrived within the hour and had my toilet unclogged in minutes. You rock Roto-Rooter!
Excellent and fast service, very friendly people. I would definitely recommend them..
Sheryl Hertel
10 years ago
On Saturday Our basement began to overfill with water! The thought of not being able to shower was to much to bare so I gave roto-rooter in buffalo a call for the first time ever. I was extremely pleased to know that they would come out that night if I needed them at no extra charge but we decided to have them comei n the next morning on december 3rd. The ppumber who came in was very friendly and knowledgable and had everything done within a half an hour. thanks again!
We had a clogged main drain on Christmas day and our tech was great. Cleared our drain and was very pleasant. Service was fast and excellent!
Even though it was a busy evening and it took a while for a technician to make it to our home, I'm going to rate the experience as 5-star. Our technician, Ray F., was extremely knowledgeable, friendly, and courteous. He kept me informed and involved while he was troubleshooting our problem and working to resolve our issue. I've never had to hire a plumber before, so this was my first experience and I'm happy to say that it was a good one, given the circumstances.
Melissa Wolters
3 weeks ago
Ronald showed up and was really easy to talk to and understood that I was trying to do all I could before calling for help. At the end without being asked he emptied large containers of water I had collected over the course of the day, bucket by bucket. I cried when he told me he did that for me. I was prepared to spend the entire night doing that! God bless him.
Joanne Eckert
3 months ago
The reason I gave two stars is because I was told the supervisor would be calling me and never did. The technician was fine but informed me that he was having trouble with the trap while cleaning out the sewage pipe outside and told me to tell the supervisor (that was going to call me). Roto-Rooter replaced all that and should really replace that if there is an issue because they have came out three times in the past year. For what was charged it should have been done right the first time and then I wouldn't of have to call multiple times.
Kathleen Burns
a month ago
We have used roto-rooter many times and each time we have been pleased with the response and work done.
Mark was very knowledgeable while unclogging my drain. Informed me of what he was doing every step of the way as well as provided fun conversation while he worked great experience overall
Service was quick and professional. Would definitely recommend.
Warren Hoffman
7 years ago
6/27/16Plumbers once again arrived within 2 hours of our call.Our shower wasn't holding the heat in the water. Initially, it was thought a hot water tank issue, but upon additional investigation, (which required lots of problem solving), a mixer in a faucet appeared to be the cause. First, one was replaced and then another. However, in the process the entire main to the house had to be shut down and tested. It turned out that the MAIN needed a repair and Bob had to add shut off valves that now brought us up to code.What a project! Bob and Jose were amazing in thinking through the problem and then isolating the possible causes.They were polite, and kept us informed throughout the process, so we knew what to expect the bill to look like.So glad they were in our 'speed dial.'Last fall....a clogged drain....Great response...the plumber came within 3 hours of our call. He used a snake to clear a clog in the kitchen sink...right to the main water line. It was a challenging fit under the sink, but he really did a great job. thanks!
Roto Rooter staff is always professional, punctual and efficient they provide excellent contact free service. I will continue to use and highly recommend their services. Thank you.
Susan Joyce - Stiffler
8 years ago
Great experience with Roto-Rooter this weekend. We had a backed up drain in our only bathtub this past Saturday and they were out to our house within 2 hours. They did a great job. The two guys that came were very personable, professional and amazing. Thank you to Mike Marks for the great job you did at our home. My husband and I were very happy and if the need arises again would definitely call back and use their services. We probably won't need to because they were very thorough. Thank you again.
Vicki Hillman
8 years ago
All of a sudden our toilet started backing up into the tub, just gross!!!! We tried to get everything flowing again but could not do it. Scheduled an appointment online with Roto-Rooter and Frank came out and he had everything flowing quickly. Thank you!!!
Nick Zakowicz
9 years ago
Scott B from Roto Rooter fixed the problem quickly and efficiently. Not to mention quick turnaround from call to when a technician shows up.
Jean Rotterman
4 months ago
Have used Roto-Rooter for many years and every situation has been resolved by on time, friendly, professional, knowledgeable plumbers. Would highly recommend!
sandy mcmanus
2 months ago
I was in need of a plumber and this was the only company that I called that was willing to help me out in a timely manner. Also I liked the fact that I didn't have to pay a fee if I decided not to use their business. They were here within a few hours of me calling for a non-emergency.The plumber that was here was extremely courteous. Both of my problems were addressed. A little pricey, but probably average, with my current circumstances but needed to be done. I would recommend and use this business again.
My technician Steven, tech #1392, arrived promptly. He was very professional, and diagnosed the problem in a competent manner. The kitchen sink drain line was plugged extensively and required multiple attempts to clear. Steven was successful at returning the drain system to full operation.
Eric Clingersmith
3 years ago
Roto Rooter called me about 15 minutes after I filled out my online request and let me know that someone would be there within the hour and would call me when they're close. This was the beginning of an awesome customer service experience. Andy, our plumber gave me a call letting me know he was going to be here in 30 minutes. Once Andy arrived we discussed the issue at hand and he went over some options. He gave the situation an initial review then gave me a very fair quote for best case scenario treatment. Andy also explained other potential treatments that may be necessary if his first efforts didn't work. We agreed to move forward and within an hour the cause of the blockage was determined and the blockage was removed. Andy left the basement the same way as he found it, making sure to even mention a micro sized spot of water his boot had left on the step to make sure we didn't slip. Andy went above and beyond and probably made us a Roto Rooter customer for life (hopefully not often, but you know what I mean!).
Excellent fast and friendly service. Online appt option was easy and convenient to use
This was the most expensive repair I've ever paid for. The service was amazing. The technician was wonderfully friendly & kind. But I think I'll use the bathroom outside for a while next time.
Very kind & explained everything to us. Very appreciative
Kevin Y #2734 did such a great job. He was professional, courteous and very nice. He was able to diagnose the issue and get it resolved quickly. He explained what was wrong and went right to work to fix it. I am so thankful he was the technician they sent out to help me!
Berthold Laufer
7 years ago
thank you for sending MIKE MARKS to open our drains. he did a
very good job in a short period of time
bert
Quick response and the tech, Andrew went above and beyond to help me get my problem fixed. I cannot thank him and roto rooter enough.
I called Roto-rooter because my tub was leaking. Service technician Mike (#3471) came out to investigate the issue. We proceed to the basement to turn the water supply off, upon further investigation, Mike notices a puddle of water under the water tank. I noticed water occasionally on the basement floor, but never knew where the water was coming from. I had Roto-rooter put in a new water tank 4 years ago and didn't think to believe it was already malfunctioning. Mike then asked to see where my main water supply was located and then his expertise ignited. Mike discovered the root problem to my plumbing issues, he is very knowledgeable and excellent in his profession. You can tell he is an expert in his craft, Roto-rooter couldn't send a more qualified technician. Thank you Roto-Rooter and Mike for solving my plumbing issues
Susan Karstetter
7 years ago
Will call RotoRooter again! My experience with everyone was pleasant and very courteous. Chad addressed are problem quickly and resolved are issue in a timely manner. Was very pleased.
Janine Caimano
7 years ago
Had to give at least one star to be allowed to post the review online. Should be Zero stars except for the person that answered the phone was excellent and made me feel like a valued customer. I was told that they needed to dig a 7 foot hole and had to replace the p-trap. The plumber and the two guys that were here to dig said we would not see them again as the problem would be solved. Guess what? We will be seeing you again. Problem was not fixed at all and I am not happy. I will be calling in the morning to complain.
Louis Gonzalez
a week ago
Technician Ronald was very professional, friendly and efficient.
Quick and amazing service. Got it unclogged and going again. Would 100% recommend
Matt O #103 was excellent. Cleared my main sewer line. He was very patient and did a terrific job cutting through the tree roots.
Called Roto-Rooter about a sanitary sewer line blockage, and they got a technician to our home the same day. Technician was on time, personable and professional and got the problem fixed. We could not be happier. Highly recommend their services and will certainly call them if we ever have any other issues in the future.
Thomas Mueller
a month ago
Mike did a great job for me. He really stuck with it even though the house is pretty old and the pipes are probably even older. Well done.
Our tech Michael was fantastic! Very personable and knowledgeable. Extremely helpful and committed to excellent service. I highly recommend Roto-Rooter!
Patrick Lawrence
2 years ago
Mark was very informative and determined to unclog my drain, very professional while being super neat and clean
Ronna Swiatlowski
4 years ago
I cannot say enough good things about this experience. We called them today, which is a Saturday, and they said they could be here within the hour. They were here in less than 15 minutes. The job itself proved to be a bit more complicated than on first look, so they had to call in one of their other guys. Said he'd be here in a couple hours. In 20 minutes he was at the door. And the job WAS complicated. One could tell by just watching. But the men worked hard, efficiently, and expertly (and it was cold drizzling rain, & they had to work partially outside). Well they not only did a fantastic job, but they came in under estimate, once we factored in our coupon! How about that? Now I can't promise everyone will have the same experience. But I would recommend these people any day of the week. This is a professional, top notch outfit. And I have no reservations in telling you to give them a call. You'll be glad you did!
Paula Connors
3 weeks ago
My service provider Ron was personable and professional. He provided prompt service, explained the problem, and briefed me on the job when it was completed.
They came within an hour on a Sunday. Mail line was clogged and did a sweep cleanout. No problems ever since. Thank you
Ladiebug Lane
7 years ago
We called roto rooter and they were here within an hour! Ken #2826 was here, he snaked our basement drain that backed up into our basement. and was gone within an hr. Very friendly, courteous and quick!!
Fonda Schmidt
8 years ago
Our hot water heater broke on 5/26/15 and flooded our basement so I called them at 1:30 and had a technician here by 3:30. Our technician, Mike (#3471), was extremely professional and knowledgeable. We were very impressed with the service. We had a new tank installed within a couple hours. Every time we have plumbing problems we call these guys and have never been disappointed. Rates are more than reasonable as well.
Karen Serrianne
9 years ago
After a Sunday emergency, Rotor-Rooter was out to our house within an hour to clear our backed up drain. Not only did he clean the drain, he hosed down the area that was messed, and gave some great advice on taking care of the drain. We bought another gallon of the drain cleaner you sell, and hopefully we'll only have to see you guys once a year for maintenance!
Marissa Cooney
10 months ago
Service was Execellent and efficient. Technician did not leave until the job was completed thoroughly. Very happy with our experience.
Michelle Tronolone
7 months ago
Will not call this company in the future. Called at 11:00 am and was told someone would call in about 2 hours when on way to our home. Company did not arrive until 7:00PM and had very poor communication on service arrival. When employee did arrive, he tracked MUD throughout house onto beige carpet. I mentioned the mud and then he went to truck to put on booties. Very poor service and will not use in the future.
Michael Deitzer
7 years ago
In the past, I had Roto-Rooter do a few jobs for me. Now, I am moving, and I had one last job: fix a small leak in the kitchen sink. Our service man, Ken, came out and rocked it! He was cordial, nice, polite, and full of knowledge. The house is completely empty, so while we worked, he entertained. What a great guy! His work was second to none, and I am confident that the new owners of the house will enjoy a long time of a working faucet. A job well done.
Out technician was amazing. Great people skills and knowledge.
We had a sewer back up unfortunately. My wife called them and they responded practically immediately! Three gentlemen arrived and the team began addressing the issue. Covering all the bases, they quickly diagnosed and started working on the issue. They kept us posted every step of the way and within a short period of time our problem was resolved! The team was professional and friendly and just like that, we were fixed and once again, we had peace of mind. I highly recommend these folks, and would have this team back without hesitating. Price was also reasonable! THANKS!
Thomas J Ahearn
11 years ago
On Monday Sept. 17, 2012 we discovered we had a problem with our sewer line. Knowing that we had roto rooter in the past we called them. Their response was quick and excellent. They came within an hour after we called.Our technician Daniel (1781) was very helpful. He explained everything he was going to do. He told us why we had a problem and he solved it. This Buffalo plumber was outstanding. We are very pleased. He scheduled a camera review and they came the next day. I will always use roto rooter and I will always suggest them to friends and family when they need a plumber.Thank you,Tom Ahearnps we were very pleased that there was no extra charge for coming in the evening!
Great service and outstanding respond time, thank you for saving the day!!!
Jesse Walczak
7 years ago
I needed a flush tower replaced. I changed and checked everything inside the tank and it still would run a couple times an hour. Albert and Kevin checked everything and then called Kohler to troubleshoot. Within minutes the solution was discovered and after getting replacement tower parts, the install was complete and the solution was set. They were professional and courteous.I had to make a second call because I overturned a valve and a second tech came out in minutes, Ken, and he discovered I had done a little more damage than a simple overturn. He replaced the parts after getting them and was a great customer service person and assured me I would have no further issues.A frustrating problem was solved by 3 on site techs within 2 hours total and the local office in West Seneca was also professional and treated me like I was the only thing that mattered . Highly gratifying experience.
Technician was prompt, personable, knowledgeable and efficient in installing a new gas stove.
Nicole Doroshenko
a year ago
Same day service, friendly and professional. Quick to resolve issue
Tree roots in outside sewer line caused water backup in basement. Tech did a wondetful job!
Kim Budzynski
3 years ago
Steven was great. Fixed our problem fast and with professionalism. Thank you
Jonathan Kruger
3 years ago
On 12-26-19 Matt Orban came to my house for a service call. The drains in our home were clogged and overflowing. He did an excellent job in fixing our issues and explained what he was doing. He did not try to up sell your products to me. Instead he informed what would help me in the future to prevent any more issues. So in the spring, rotor rooter will be called back for a root control treatment. Matt is an asset to your company and a fine young man.
Kelly Taylor
10 years ago
I noticed my basement drain had backed up at 6pm on a Saturday night,I wasnt sure what to do or who would be able to help me until Monday. I jumped on the computer and googled Roto- Rooter and it ask me if I wanted a service call that night. I was shocked seeing I didnt bother looking until 10pm. With in the hour they had sent someone to my house and the problem was fixed.!!! I was shocked at the low cost for such a late night visit and how polite and pleasant the gentleman was. Not to mention that I had a online coupon for $40 off!!!!! That made it even better. I will definatly be a returning customer if needed!!! Thank you Roto- Rooter for awesome service!!!!
Logan Spaschak
a year ago
Kevin relieved my stress, and brought a calm, professional, and knowledgeable presence to a difficult situation. My tenants bathroom was flooding with sewage, and he quickly resolved the problem. He did an excellent job, and I would highly recommend him and your plumbing service to anyone.
I called RotoRooter at 5 pm. By 7:10 pm, problem was resolved! Serviceman was courteous, clean and quick! He provided info about additional maintenance services that we will likely use in the near future.
Came home to a backed up sewer in the basement and called roto rooter at 10:30pm. An employee arrived within an hour and had the drain cleared within another hour. Employee was very friendly and respectful of covid safety precautions.
Angel Tubiolo
2 years ago
Very friendly and helpful! Professional. Highly recommended. No issues or concerns with the work that was done. I met 3 people from this company and both times they were very friendly and helpful. 5 stars!
Staying at an Airbnb and had a clogged toilet. Called roto rooter and they came within 30min. Kevin was amazing. Honesty as could be, personable, extremely professional, followed all the Covid regulations and fixed our toilet. A true superstar. Thanks Kevin. This is a thankless job. You rock!!!
I arrived home at 1:00am and did not notice the odd noise coming from my basement until 2:00am. Upon investigating, I discovered water on my basement floor and that my sump pump was not working. After trying to bail the sump pump hole, I gave up and called Rotorooter. At 3:30am, a young man from your company arrived. He replaced the sump pump and made sure that the everything was in order before leaving. He did all this with a great disposition considering that he was dispatched from his home which was over an hour away from me. I can't thank you enough for having this type of service technician on staff and their pleasant demeanor even under these circumstances. Thank you!!
Scott Mighells
7 years ago
Technician was knowledgeable, and explained what he was doing every step of the way. Very please with the results.
Bruce Coleman
2 years ago
Matt was very thorough in describing what exactly what was causing our drain issues and also the ways to remedy them. We will definitely use Roto-Rooter again!
Dealt with stress for 2 days and couldnt find clog. Jason came and found in within 2 minutes and got the job done and answered all questions professionally. Thank you jason.
Danielle Tedesco
3 years ago
Had a great experience with Steven W. (Tech #1392). We had two drains that were backing up; of course at 5pm on a Saturday. He was able to come out within half hour or our call to Roto-Rooter and got right to work clearing out our old (70+ year old) pipes. First pipe cleared easily, the second one was fully clogged (about a 6 ft.run of low angle horizontal pipe) with 70+ years of kitchen sludge/ buildup. Steven took extra time trying to make it through the clogged section, but was unable to get through. He came back on his next shift and fully replaced the clogged pipe. He was efficient, professional, and gave us a fair price for what needed to be done.
TOUTOUNJI LINDSEY
3 years ago
Mike M came out and listened to our sump pump issues. We discussed what the problem might be and he fixed the issue. We appreciated that he was on time and professional as well as knowledgeable.
Ashly Jackson
3 years ago
I scheduled an appointment with them at 2 in the morning for an 8a-12p slot and he was here early! Thank you Bob Warham for being expeditious. My day will go off without a hitch and now I don't have to worry about damages. Stay safe out here!
I had to get my gas dryer hooked up to my gas line and Morgan did such a great job. He explained to me what he was doing as he did it, and was very understanding of my situation. It was late at night but he wasn’t irritated or annoyed. He was determined to help me get my dryer installed without any complaints. He was able to get it done within the day i called and I’m extremely satisfied with how helpful and professional he was! Thank you!
Edward Weidenbach
6 years ago
My service tech, Dakoda Ball was outstanding. He has been to my house in the past and explained why I am having trouble. He opened the line and explained in detail, what needs to be done in the near future. As always, Rotorooter is fast to respond and their techs are always courteous and efficient. They are my go to people.
Daylina Houck
10 years ago
Well I called my local plumber-Roto Rooter and they responded quickly to fix my drain in Buffalo. The technician was very courteous and knowledgeable and I would recommend this plumber to anyone needing work.
antoine brooks
11 years ago
i had a broken pipe on the side of my house and i called roto rooter because water was coming out of it. the tech came out a let me know that it was just a clogged drain and nothing more i just knew it was much more he unclogged it and it is working great. would tell anyone who needs work done to call roto rooter.
We called Roto-Rooter to unclog a sink in one of our bathrooms and within an hour of our call they had someone on their way. The gentlemen who came to our home, Morgan was professional, knowledgeable and was able to complete the job for us. He also educated us on different products, and was able to help us solve a problem with a leak in our drain. I would not hesitate to call Roto-Rooter again and i would definitely request Morgan.
Bill Schindler
6 years ago
I had a sewer problem on Saturday morning. I called and they were out in an hour and a half. Matt G the tech #371 was courteous, helpful and offered suggestions to prevent the problem from happening again.
Bhawana Basnet
5 months ago
Steve came and cleaned our drains . He was really good at his work . Real polite and was answering every quetions that i asked .
I received prompt and excellent service from Roto-Rooter. Their service technician Tomm #1075 was very friendly. He fixed our problem quickly. I was completely satisfied and would recommend Roto-Rooter.
Jennifer Fazekas
a year ago
Kevin came out on a Saturday night within a few hours of my request since our basement shower was backing up. He could have just run the cleaning and been on his way, but he took the time to double check and lo and behold, our line needed a second go, which he took care of. On top of doing his job, our 6 year old son was curious about what was going on and was asking a ton of questions. Kevin took the time to answer all of them while he was working, which was the cherry on top for me!!10/10, would absolutely recommend!
The technician showed up on time and investigated the problem. He then explained the issue and solution to clear the clog.He explained what he was doing and why.After the drain was cleared he also checked several locations to ensure it was working as designed.In addition he suggested that we have another technician come with a camera to view the pipe for a possibility there was a break in the pipe.We are awaiting that call and follow up solution.
Came a little late but was quick and helpful
Quick response, courteous and knowledgeable techs, job well done! When my basement flooded, I called a plumber I used previously since it was the weekend, but got vm. My neighbor suggested calling Roto-Rooter and so glad I did! The dispatcher answered immediately and was very friendly. She said someone should arrive in 2 hours. I was thrilled when he arrived in 30 minutes! He replaced the sump pump quickly, explained what had broken, stayed until he ensured the water drained properly, and explained how a backup pump works. A huge thank you to Tomm P.! A water restoration tech came while water was draining. He thoroughly explained what the cleaning and restoration entailed. He even went thru my home owner's insurance quickly so I knew exactly what would be covered. Thank you so much, Chris T.! Greatly appreciated the help of these two awesome techs!
Tom from Roto-Rooter was prompt, friendly, knowledgeable, and he even helped to move stuff that blocked his access to our sewer traps.! I would recommend him and Roto-Rooter in a heart-beat!
Ron #6032 was very knowledgeable, professional & informative. Job well done!!
I called roto-Rooter at 6PM on a thursday night. I was told that they would be out within 2 hours. 45 mins later the tech was at my house. He cleared the blockage in my septic system in no time. I would highly suggest hiring them. they have 24 hour service and do not charge extra for it.
Paul Truesdale
9 months ago
Fast professional service. The technician was very helpful and friendly and knowledgeable.
Reta Wedderburn-Marshall
2 months ago
Mike Hebert was extremely professional and reassuring. He went back to check the pressure and explained about possible air spray when the water is turned back on. He was a pleasure to work with.
Debbie Ruhland
7 years ago
We had a blockage in our basement and Tom came within a couple of hours and was able to get it working. He was very pleasant and did his job well. We WILL use his service in the future.
Jeanette Brooks
2 weeks ago
You rep was on time introduced himself was kind answer all my questions and explained to me what he had to do he went over and beyond doing what was needed to be done and made sure everything was correct and completed. THANKS 😊 for sending me a professional and friendly person 😊
Patrick & Gina Breen
a year ago
Morgan was here to fix our pipe in record time on a Saturday evening. He was friendly and knowledgeable, explaining the process as he went along. We highly recommend both Morgan and Roto Rooter.
Divya Prabhakar
6 years ago
They are always reliable and with their warranty backing I trust that they do the work correctly!
Katie Grosner
2 years ago
What I thought was going to be a small job of fixing an outdoor faucet, turned into a much larger project. Morgan did a great and professional job repairing without having to open any walls. Thank you!
Diane Colburn
7 years ago
The service technician Scott was very professional.
Completed job in a timely and complete manner.
I would highly recommend Roto Rooter.
David Markwart
3 years ago
The technician was nice and professional. The quality of work was great. He took care of the problem and made sure the pipes were flowing nicely before he left.
They were a bit late but everybody was open and honest.
Jillian Mazurkiewicz
6 years ago
I called with sewage back up. They sent someone out who was at my house within an hour. The guy mathew was very friendly, fast and efficent. The job was completed within a hour. The only downside was the cleanup which was done poorly.
Binary Archivist
3 years ago
why did roto rooter, during a pandemic, charge 375 dollars to put a 10 foot plunger into a vent drain for 10 seconds to clear a main today? the man was wonderful, very nice and seems he felt bad so after it worked quickly he inserted the electric snake to be sure it was clear, which it was already with the plunger, he was just trying to justify me paying 375 for a simple fix, what is the pricing because it was misleading, it was simple he admitted it, so why 375 dollars for this, people are struggling, I am not working, this is predatory right now and I want someone to reduce the price, contact me and I will provide info and check number that was given.
john pointer
10 years ago
just had roto-ROTO-ROOTER come out,, service tech name was FRANK, This guy was excellent in doing his job and explain evrything that he was doing step by step, i have NEVER recieved that typee of service from any pluming company, i had another company that i was working with, come to find out that they were not taking line all the way out to street, and i mean to the sewer. I highly recommend ROTO-ROOTER. Oh Did I Mention That they Have a 6 Month GUARENTEE. I Will Never Switch. I Am From Buffalo ny 14216. And I Will NEVER Go To Another Plummer! ROTO-ROOTER Has Me HOOKED. Thanks Once Again ROTO-ROOTER, You Have Solved All My Problems. John Pointer
Karen Jerge
10 months ago
Roto Rooter professional asked about my plumbing issues - he stated the cost - I agreed and he completed the job
I was happy with the services
Jessica Canzoneri
2 years ago
Mat O #113 and James C #3380 did excellent work on the issue!
I called at 7:30am and a service tech was at our house in less than two hours. The service tech’s name was Mark. His very first question before even coming through the door was about COVID and masking. I really appreciated that.We had stinky water backing up through our basement toilet, shower and two separate drains. He explained exactly what he was going to and quickly got to work. He was able to clear the problem and double and triple checked all the lines to make sure the water was flowing. He even cleaned up the stinky goop that was in the sink and toilet! Mark was very personable and pleasant and made a difficult and upsetting situation much better. I will not hesitate to call Rotorooter again, if we find ourselves in need of their services.
ann marie matott
9 years ago
Plumber was very knowledgable and courtious. Arrived in 45 min. Cleared backed up garbage disposal. He wore booties and used a large mat in the work area. I didn't have to clean up afterwords. Hooray!
Darlene Lanphere
3 months ago
Our repair man was very accurate and knowledgeable of my problem...Very nice and very professional..Totally satisfied with my repair from him...
Had a huge sewer back up in my basement. Was worried sick as we couldn't use the drains anywhere. I made my appointment online. They called to say Frank was on his way first thing in the morning in the time frame I requested. He came in from Buffalo, took a look at my problem & within minutes told me what had to be done & how much it would cost. Super efficient & friendly service. I was very impressed & SO relieved that he was able to clear the lines with his special machine. Roto-rooter is my new plumber!
Leanne Rosner
9 years ago
RotoRooter came an hour after I called with a sewer line issue. The gentleman #plumber came earlier then the projected time. He talked me through the entire process of how he wanted to attack the problem after he heard all of my concerns and history with the issues. Because we had the rubber end of the plunger stuck in the sewer line he wanted to vacuum that out first before working on the additional problem. Thankfully because he did this and didn't try to force it through the line, which would have never had worked- saved us digging up the entire line..saving $$$!! He spent 3.5 hours, picked up after himself, very kind and polite and took our $40 off coupon we found on the website along with a personal check! Thank you!!! Very Happy.
Michael Bellus
2 years ago
Called them at 10pm on a Monday and they offered to have someone come out that night! Thankfully it wasn't that urgent, so they sent someone the next afternoon. Quick and easy service, friendly technician, rates were as expected. 6 month guarantee on any related issues is a huge bonus. Would definitely use them again. A+
Had someone out to our house in less than 24 hours. Bob did a great job explaining the issues and what options we had. Something our other plumber never mentioned. While a little more expensive than our last sewer cleaning, they do include a camera inspection of the sewer pipe, which is helpful.
Amy McFarland We Are Spiritually Connected
10 years ago
As a DIY person it was all I could do to allow someone to do the work that needed to be done. Having said that, I called Roto-Rooter because they had done some other work for us in the past. I was told that they would come out to do an estimate within 2 hours from the time that I called. Bob Warham not only gave me the estimate but also had the job done in less than 2 hours. So from my call to the job completion was quick, professional and guaranteed! Who could ask for more.
On time and thorough. Removed many roots. Well done, bravo Zulu, etc
He showed up in a timely matter, and completed the task.
Joanne Berent
8 years ago
A clog in the main line prompted the need to call a plumber. Called Roto-Rooter because I had used them in other states previously. Received excellent, professional service every step of the way - from the initial phone call through the resolution of the issue. Jon S. provided exceptional service making an unpleasant situation as quick and painless as possible! I would not hesitate to recommend or use their services again.
Prompt & courteous service! Technician explained everything and was VERY helpful. Have used Roto-Rooter several times over the years and will continue to do so!
Blue wolf 1970
3 years ago
Had a pretty major blockage between the sewer and my house. I called and in less than an hour Thomas was out and working. He was extremely professional and answered my questions. In 45 minutes he had cleared the blockage and water was back flowing as it should be. Thomas did a tremendous job and is a credit to Roto Router! Any future issues I will definitely call them again
Mike Baczkowski
a year ago
Prompt well mannered service man knowledgeable and explained the steps and repair strategy he was using. Fixed our problem
We had never used roto rooter before but I'm glad we did! We bought a house that was vacant for almost 3 years and I knew that we were going to eventually run into a few problems...but I wasn't expecting water to come up through my shower and stationary sink in a different room when I was doing laundry! I called roto rooter and they came out that same day. Ronald was AMAZING! He was very thorough and explained every step of the process. We ran into a problem (not because of roto rooter) and he fixed that too! I would highly recommend them, especially Ronald! They were very friendly and professional. Thank you Roto Rooter, now I can do laundry! 😊
We had a leaky outside water faucet replaced. Mike the technician was very polite, worked quickly and was very neat. I will recommend Roto-Rooter in the future to friends and family. I give Mike a 5 star rating.
Great Service by Tom. Came out within 45 min of calling. Was able to fix and return us back to normal in less than 24 hours. Highly recommended!
yasir alhadeethi
a year ago
Morgan is great he cane quick and helped us
Jill Szczesny
7 years ago
I called for a plumber and had one at the house within 30 minutes! Chad did a great job cleaning the sewer line. He was very professional and kept everything nice and clean.
Courtney Lares
7 years ago
The roto rooter service was great! The technician Mike was here in less than 1 hour and did the job in less than 1 hour. Highly recommend using this company.
Matt provided me with professional and honest service. Installed a lift pump to drain water from a utility sink that was backing up. Worked like a charm. Great service.
Jill Witkowski
a year ago
I called and were too our house within 2 hours. The tech was super nice. He explained everything and took care of the problem quickly.
Tech Matthew Gilbert was friendly and professional , explained everything he was doing and within 35 minutes the problem was fixed and water was flowing again. I don't trust anyone other than Roto Rooter!
Lauren Greene
2 years ago
Nick had AMAZING customer service from the time he walked up. He was also wearing his protective gear. He was right on time. Nick listened to our concerns and found exactly where the issue was. Thank you Nick
Roto-rooter was able to give me an appointment & come to my house within an hour of me contacting them. The serviceman, Scott Brown was very thorough & professional. The job was bigger than he expected & he still did an excellent job. He also gave me a very nice discount which goes a long way during this pandemic. I have used Roto-rooter in the past & highly recommend them. This happened on April 8, 2020.
Sewer was backed up. I called and they were there in 30min. Took an hour and good as new. Awesome. They're a bit expensive but totally worth it.
Salvatore Sciandra
a week ago
Prompt, identified and solved the problem quickly. Would recommend.
Delphine Miller
2 months ago
Ronald explained everything he was going to do before tackeling the job. Cleaned the mess up and was very professional!
Fast and make it look easy. Almost to easy, but Its because they are highly trained and know what they are doing. Will use again..
Within an hour and a half of my call, the serviceman was here. He was friendly, efficient, explained everything and got the job done. Thank you.
Christina Marciniak
3 years ago
I have had to use them repeatedly over the past few months for issues in our home. They have replaced our water heater and our toilet today.
Kamil Laminu
10 years ago
My basement was flooding so we called Roto-Rooter and within an hour and half from the first call, we had a new sub pump installed and the water drained! Bob the installer was very polite and helpful. Thank you!
Very helpful technician , got job done efficiently at an affordable price .
Our technician came out to our house multiple times. He is always thorough, friendly, and we learn something new every time.I'd recommend him to anyone.
Basement smelled like sewage and washbasin in basement filled with water Responded right away to our call. Set up a time convenient for our schedule. Came within time frame they told us and did excellent work
Bill Mansfield
3 years ago
Excellent service by Scott. Price less than I would have guessed. Very happy.
I had Morgan arrive prompt on time to take care of a garage drain issue I was having. He was extremely courteous and personable. He was also very professional , confident and worked hard to resolve my issue to complete satisfaction.He took his time and went above and beyond. I even had my next door neighbor over and he asked some questions and said he was very impressed with Morgans replies and that he really knows his stuff. I am very grateful and will be calling any time there is a need. Thank you Morgan and Roto!
Jason was awesome and super efficient. So happy with the service I received today! Highly recommend this company!
Mark Gonzalez
7 years ago
Dave Wojciechowski needs to be commended on his customer service. He came in as looked at our concern and recommended the best way to handle it; he also went beyond the normal service to insure that we were going to be good going forward. Thank you for doing an awesome job…. We will defiantly recommend the service from the team in West Seneca!!!!
Chris Castek
10 months ago
Bob was very professional and assisted with my toilet installation with no trouble. He even pointed out where a part needed replacing and retrieved the part himself. Overall I would recommend this company and Bob if you can get him.
Kevin was very nice and professional. He even cleaned up the floor and area he worked in.
Professional treatment from call for service, through timely response, clarification of my difficulties, efficient & effective completion of repairs, reasonable pricing, complete clean-up of effected area ... and accomplished everything with a personable demeanor ! I strongly recommend their services.
Thank you to mike and Ronald for taking care of us in Florence Ave
Jennifer Donnelly
10 months ago
Bob was great-was professional, fast and fixed my issue no problem!
Divinity Goheen
a year ago
Plumber #2784 had very good communication, told us our problems, on time. And did the job very well. Very satisfied.
Anthony Bartholomew
a year ago
Kevin was my plumber. He was very nice and informative. I had a plumber earlier from a different company for the same problem. Kevin is the one who fixed it. Great service! Call them!
Lorrie Sheehan
8 months ago
Bob is a great guy, really helped us out, we gave the company a call they showed up within an hour great service thanks Bob
Kenneth Barone
10 years ago
Rotor-Rooter was at my home in less than an hour. The plumber, Daniel, was professional, informative, friendly , clean and polite. I had one other company at my home last year and they were horrible!! I would highly recommend R.R. They are a Gem of a company in Buffalo,NY. ( My dog even liked our plumber, he wouldn't stop licking him.)
Pumpkin Channel
2 months ago
Amazing
They were great, they call you to let u know when they are on their way. The gentleman that showed up was very polite and professional.
Autumn Armstrong-Berg
3 years ago
They saved our lives. AGAIN. With sewage backing up, every thing flooded, we asked for help, and a Superman arrived. He did a thorough job and advised us on how to proceed with a repair. Thanks, guys.
Angela Freeland
2 years ago
I called Roto Rooter on the 4th of July and within 90 mins they were at my door ready to do repair services. My techs were very thorough in explaining the problem and what was necessary to fix it. They fixed the clogged sewer in my home. The techs were always professional from start to finish. I would recommend using their services and I will continue to use them as well.
Frank was the plumber that showed up for Roto-Rooter. We had a clogged main drain. Frank was right on time, knowledgeable, and explained the problem and solution thoroughly. He quickly fixed the problem and checked that all drains were functioning properly. Thank you Buffalo Roto-Rooter, for saving the day.
Danielle Forrest
10 years ago
I called Roto-Rooter this morning because our main drain was backing up. They were able to come out the same day (we live just north of Buffalo), after I got home from work around 8pm. The price was reasonable, especially since the plumber, Tom Sand, was here for about and hour and a half to fix the problem, and make sure all of the main drains were clear of the roots that had been blocking them. He was very courteous and was able to explain what he was doing, and made sure I understood what was going on.
Michael Zotara
3 years ago
Roots are getting into main drain. Had it cleared a week ago, but apparently didn't get it all the first time and problem re-occurred today. Morgan cleaned it out from a different direction and found another root obstruction.Great job and was covered by the 6 month return warranty, including extra work to replace corroded access cover. All good now!
We had Morgan come out from Roto-Rooter and he was nice, professional and courteous! He arrived sooner then they said he would and he got the job done quickly! If we ever have another issue, hopefully we won’t, but we will use them again!
Queenann Jordan
3 months ago
They where very prompt handled there job very professionally got the job done in a reasonable manner I would very much recommend your services thank you for your patience and services
Matthew Farrell
2 years ago
So my kitchen sink was leaking and I called Roto Rooter and they were at my house within an hour!!! They sent Matt O #103 and he was amazing!!! I would honestly give him 20 stars if Google allowed!!!! He was very clean both in appearance and in the work he performed. Did not rush and went above and beyond to make sure the repair was done correctly, neatly, and would last! You could not tell he was even in my home except for the new faucet and piping under the sink! I have used Roto Rooter in the past and they have never disappointed! Thank you for an amazing job Matt O #103 And thank you Roto Rooter for sending such a professional!
Always professional technicians, reasonable prices, no worries to use.
Matt Dempster
5 months ago
Professional and timely, walked me through the insurance end of it to make sure I was made whole.
Roto-Rooter has always been my plumber. This time had tree roots cleared from sewer lines. They also fixed two other problems I had. One I knew about, and one I didn't. They are always there when I need them, and always do an excellent job.
Maureen Scalzo
3 years ago
Very satisfied with the prompt response to my service call as well as the friendly and informative service provided by NIck!
Gary Stephens
2 years ago
Roto Rooter really helped me out they were quick efficient and very professional they repaired all of my clogged drains I would highly recommend them to anyone at anytime they are very professional and courteous they fully explain what they are doing I'd like to thank Zinni and Morgan for the excellent job they did for me today
Sean Leloneks
2 years ago
Unfortunately on 2/29/21 my finished basement flooded, next step - Google a plumbing service with good reviews, Roto rooter appeared to be a solid choice. Personally am not one to leave a review, after sub-par work and a complete lack of customer service feel like I have been pushed to do so...As stated above, on 2/29/21 I hired roto-rooter for a flooded basement. This job consisted of clearing the drain pipe via drain snake. Advised the technician the culprit is most likely tree roots, as that was the issue a few years ago. Couple hours later, basement is still flooded, per roto-rooter invoice line not open,cable unsuccessful they call it quits, pack up and give me a $230.00 bill demanding I pay for the sub-par unsuccessful job they attempted. At this time, I have have enough to worry about, the bill was paid.On 3/3/21 *TOWLSON* plumbing was then hired for the same job, situation explained the same. This company actually gave me the desired results,useing the same tools(drain snake).showed me the tree roots and had my drain flowing like niagra falls all in 20 minuets.In conclusion, I am out $230.00 and 5 hours of my time thanks to roto-rooter. That being said I called multiple times trying to talk to a manager or someone willing to rectify the situation. Seeing this company took 5 hours of my time -think 20 minutes is a fair trade. As stated above I hardley if ever have left a review.. Hopefully this will prevent someone from making the same mistake I did...
I was very pleased with Mike. He was knowledgeable, professional and treated me and home with respect. With the availability of many companies to choose from, it's important to stand out and he did. I will continue to use this company and appreciate all of the hard work that Mike did for me.
The technician was friendly, very efficient and solved the issue right away. He really was knowledgeable, answered all my questions and concerns. There should be more like him. Thank you.
Eliazara Campbell
10 years ago
They called me twice to keep me in the loop about when my guy would be here. He arrived about 30 minutes after he said he was coming. After looking things over and explaining the price, he quickly got to work and corrected the problem in my storm drain. The price was reasonable and a lot less messier than if I had tried to do it myself! Would call them again!! :)
Scott Wudarski
8 years ago
Roto-Rooter Plumbers of West Seneca, 5/25/15, Memorial Day.Quick response, quick arrival of a plumber at 1:30AM on a holiday. Exceptional service, and a warranty? This couldn't get any better. I would recommend these guys in a heartbeat.
Jessica Steele
7 years ago
Thank Goodness for Roto-Rooter! They came the same night we called and fixed our problem. The customer service is great, both over the phone and in person. Thank You, Roto-Rooter!
Kristy Maldonado
2 years ago
Had issues with a clogged drain pipe backing up into our basement, Mike Marks did a great job explaining his work and resolving our issue. He took extra steps to set us up with a camera to make sure we were confident we aren't going to have further problems. He took his time with us and was thorough. Well the camera showed a broken clay pipe in the ground and we will need to fix it 😩
Everything went quick and smooth and the guy who showed up was honest and told it as it is. Overall would reccomend. I have used them in the past and will use again if needed.
Thorough assessment of the issue and quickly fixed the issue with a busted pipe in a hard to reach area.
The gentleman that showed up was very professional helpful and extremely good at what he did got the job done in less than 20 minutes very happy and will be using the service again
Marilynn Pinkoske
7 years ago
my main sewer line was plugged with tree roots. It was reamed out quickly --I'm very satisfied and would call rotorooter again if I have problems!
Eric Meslinsky
8 years ago
The Roto Rooter Technician that responded, Dakoda, was efficient, professional, and effective. I also appreciate when questions are answered thoroughly to help me better understand the nature of the problem.
Kathy Walh-Henshaw
a year ago
We had absolutely wonderful service. Our plumber, Doug, was very helpful and professional. He arrived quickly to deal with a plumbing emergency. His work was excellent.
Bob Kaczorowski
9 years ago
the laundry tubs in my basement were backed up. The initial call on Thursday was answered promptly even though it was an evening call. The technician was unable to clear the problem due to restricted basement access. After i corrected the situation another call was initiated for Saturday morning.The technician arrived early, was courteous and knowledgeable and fixed the problempromptly.i was impressed with the attitudes, professionalism and service received. Roto-Rooter is now my first and only choice of a provider.
Ashley Spindler
4 years ago
Every person from the beginning phone call was extremely nice and professional! They came quickly, found the issue, and fixed it in a timely manner and made everything very easy for me. Big weight off my shoulders and I'd have them come out again if needed ! Pat and Dakota were the men that helped and they were great ! Thanks again !
I had a back up on a Saturday afternoon and the service technician dispatched by the West Seneca office arrived at my house within 1 hour of calling. He was able to very quickly diagnose my problem as tree roots invading my outside drain toward the city sewer. He cleared the drain of roots within 30 minutes and had me flushing as usual. He also gave me a military discount and thanked me for my service. I would like to take this opportunity to thank him for his service as well. As a fellow blue collar worker I understand that the traditional trades in this country are often taken for granted in today's world, but we could not run without them. Thank you Chad.v/r, OS1 J. Potter, US Coast Guard
Sean Marciniak
8 years ago
My technician was Mike Marks. He was very professional and informative. He got the problem taken care of quickly. I would highly recommend this service.
Erson “Dr. E” Religioso III
2 years ago
Fixed both outdoor water faucets. Explained everything thoroughly. Cleaned up well and replaced drop ceiling tiles.
NEETCHY MUSIC
7 years ago
Roto-Rooter did a fantastic job. Ken came into the house, located the problem quickly and fixed it in the most efficient way possible. Picked up after himself and left the place clean. Would recommend. Great Service 10/10.
Raymond Duggan
7 years ago
Quick response and a job well done.I called at 10:00pm and help arrived at 10:30pm. Much faster than I expected at that hour. Your service tech (Tomm P.) did a great job opening my sewer line and gave me sensible suggestions for avoiding future problems. The job includes a 6 month warranty. I'm very happy that I called Rotorooter.
Sandy Stadnik
3 years ago
The service was very prompt. The serviceman seemed very knowledgeable & professional. My only complaint is he didn’t clean anything up. He tracked mud on my stairs.
Barbara Heffernan
a year ago
Bob arrived in a timely manner. He explained what was wrong and fixed it. Then he cleaned up after himself. He was friendly and helpful.
i thuoght the plumber that was coming to my house was gonna be a crazy expierience ,but when the roto rooter guy showed up at my home in buffalo after a short wait ,was a real gentelmen and clean ,explained everything the way it should be,very happy with roto rooter and the service tech frank, thank you ,
They left my basement floor covered in water when they left the first night, and didn’t tell me. Many floor tiles popped up and my Artist desk was covered in dirty water. They went through my belongings and found some of my copper piping and used it. They also replaced 2 brand new $10 sharkbit fittings when they were asked not to. They did not put a shut off valves on the shower on lower floor. in order to repair a leak I currently have I have to shut main supply off which is ridiculous. I asked for another quote on more work I needed a few weeks later I made a joke previously that they took like a bunch of little girls. I apologized repeatedly. And when I was ready for the work to be completed I called twice and e-mailed but no one responded. The work was okay. But the water pressure is too high and its causing a lot of problems, but they won’t take my calls. Unprofessional.
Had some water in the basement and have used Roto Rooter in the past. The tech showed up on time and was polite. He found the problem and fixed it pretty quickly. Very happy with the service and would call again, but I hope I don't have to!
I had an emergency plumbing situation at my home. The call center and the plumber were very responsive. Within a short time they came to my home, assessed the situation and fixed the problems. I have signed up to do restoration work to mediate any future problems and the rep for this service has also been very responsive. Thank you Roto Router for a great experience!
Muddy Watterzzz
8 years ago
roto rooter is not only fast but professional.our tech, dakoda was very nice and explained what and why he was doing things.very helpful for us,i recommend highly!
I had a completely clogged sink that I couldn't open. I called Roto-Rooter and they politely and quickly took my order and had a serviceman at my home in under an hour. The serviceman was excellent - polite, Covid-19 safety compliant, and swift to action. In under 30 minutes he had the drain running again and left the work place clean and neat. I'd call Roto-Rooter for service again without thought.
We started having issues on Friday with a drain backing up. It made it impossible to do the laundry. I searched google for the Roto-Rooter plumber listing within Buffalo. Albert came by and explained pricing and procedure. He was a very professional and courteous. He cleared the main line and checked the work within a reasonable amount of time. Always good to do business with professionals.
Ken was great!! Solved our issue and did it quickly. I called at 5 and was fixed by 6:30! Thanks Ken and RotoRooter!!
Chelenie Howard
a year ago
Kevin #2784 is honest, courteous, very knowledgeable with his work. #Respect
Laura Archambault
3 weeks ago
The serviceman Mike showed up on the same day we called and was on time. He was very friendly, professional and courteous. He identified the problem and took a lot of time making sure our drain was free of debris. He also told us other options that RotoRooter offered in regards to repairing our drain problem. I was very happy they had a coupon online as well Very happy with service overall. :)
Trey was incredibly helpful with our emergency drain clog! He arrived on time and was very friendly, kind and professional. He demonstrated knowledge of his trade and was able to get us up and running in no time at all! Highly recommend!
Victor Reboy
10 years ago
I had a problem drain with back up into my utility sink in the laundry area of my basement.I called Roto-Rooter in West Seneca, and had a technician scheduled within a 2 hour time frame from my call. Daniel #1781 showed up about an hour later quickly and efficiently diagnosing and opening the drain. He gave me some suggestions on maintaining good flow in my drain and cleaned up afterwards.
Megan Burns-moran
4 years ago
Arryeon was amazing! Professional, friendly and fast. We are beyond pleased and relieved! Thank you 😃
Excellent and professional service. The person that came to fix the leak in pipe (due to frozen pipe) was very nice and explained what the problem was and how it may have happened and what he will do to fix it. Highly recommend.
michael coniglio
3 years ago
In addition to great service, the suggestions and advice the technician shared on maintaining our bathtub drain proved to be invaluable. He didn't need to do this but chose to do so - which I appreciate. I will definitely choose to use Roto Rooter again in couple of years when my outdoor drain will likely need maintenance again.
Tony Scazafavo
7 years ago
I called Roto Rooter due to a sewer issue at my home. My experience on the phone and when technician arrived was very prompt, professional and courteous. The technician arrived right on time and immediately got down to business locating our problem. Within a matter of 30 minutes or so, problem was solved and we were back in business. I will definitely use Roto-Rooter again if necessary and would also recommend company to family or friends.
Brittany Whalen
7 years ago
Ken was great to work with! Very professional. It was a late night call and he arrived in less than an hour, explained our options, and fixed the problem quickly. The price was extremely fair and we would highly recommend Roto Rooter to anyone!! Top notch
Digital Footballer
6 years ago
I have used their service 3 times now for different issues, including a sump pump installation, repair and reroute of a drain pump/drain pipe, and a leaky toilet gasket, and every time the service has been efficient, the work has been done properly, and the plumbers have been knowledgeable and professional.
I live near Buffalo, Lakeview to be exact and needed a plumber this morning because my sewer line was baking up into my laundry tub. I noticed it as I was getting ready for work and placed a call at 8:15am. Roto-Rooter was at my house within the hour. No hassles or up selling their service. Scott asked my what my problem, told me what the cost was going to be and began to work on the problem. Scott had the experience, knowledge and equipment to correct my problem immediately. My sewer was cleaned, my wife and kids were able to use the facilities all before 11am. Low and behold I made it to work by noon! Thanks Scott and Roto-Rooter you're the best! And I got a 6 month guarantee!
Tom-Jennifer Frey
7 years ago
Our sump pump failed, leaving us with an inch of water in the basement. We called Roto-Rooter and were told that they could be at our house between 9:00 and 11:00, and that they would call ahead. We received the call a little after 8:00 and they arrived in about half and hour.The men were professional and efficient. They covered their shoes so as to not track dirt on our rugs, and they expertly installed a new sump pump in no time.I would not hesitate to call Roto-Rooter the next time I have a problem.
Brandon Pierce
3 years ago
Quick response and great service. Nick was excellent, knowledgeable and very courteous.
Jennifer “Jenna” Gray
a year ago
So thankful for y’all’s worker Trey. He cared on our sewage system and didn’t give up on the job until he fixed our issues. Such wonderful bedside manner and determination big time. Many blessings Trey and thank you
My mom is making me leave a review for a job well done by a friendly helpful technician. My mom turns 80 next week. Tomm #1075 was very polite and helped her tighten some screws that weren't part of his actual work. She wanted me to get on here and give him a 5-star review. Thank you Tomm for being so kind to the sweetest old lady. Thank you!!!
Louis Mikolajek
3 years ago
The service representative was very thorough and did everything we needed to have done in a very efficient and timely manner. We would be more than glad to have him return to our home should we require added work in the near future.
Daythin Hamilton
a year ago
Mattew our tech was very knowledgeable and professional. I was so impressed by Roto Rooters service. I was able to schedule online and they responded and even had someone out to my home earlier than expected. We had a hard time finding a plumber but I'm so glad Roto Rooter was able to come out so quickly. Same day that I scheduled even. Price was sufficient for the time , knowledge labor and parts. I will most definitely will use them again!!
Jeffrey Andrews
a year ago
Work was done very professionally and thoroughly! I wouldn't hesitate to call them again for any future problems.
My husband and I needed the help of Roto-Rooter in our new house in Cheektowaga at one in the morning. We had a blocked sewer drain and found Daniel to be very helpful and efficient. He gave us great information and advice and had excellent customer service despite the late hour. We were very grateful for the help of Roto-Rooter!
So came home at 8pm to find water backed up in basement. Had wedding next day had rotor rooter scheduled for next morning. Came right away tried to snake unable to get anywhere unfortunately had to go up to next service of jetting out pipes. Devin showed was able to unclog but advise still have some blockage. Matt came out come out to inspect with camera and showed me and sure enough j pipe has hole causing issue. Mind you im a auto mechanic of 15 yrs. I know when to hold off on repairs or it needs to be done the right way now. So Matt set me up to have the pipe dug up updated and concerted by Jim who did a great job. The scheduling got mis communicated but Matt was able to set it right for me with urgency. So price wise let's figure 3 separate people came and performed services to my home. Normally I'd figure just to show up be a service charge. They also had to use different methods that went up in price everytime. With all being said they only charged me for the pipe repair all the other ones canceled which to be honest I was not expecting. I forget the guy who tried to snake the first time but him devin Matt and Jim all did outstanding work, super nice professional and knew they're stuff. Matt stayed in contact with me to keep me updated and answer questions I had. For being in a trade job that gets a bad rap its nice to see there are still hungry hardworking knowledgeable people out there to rely on to help you when you need it. Will always recommend rotor rooter for anyone in need of plumbing service ask for any of the guys above they won't steer you wrong. Thank you again
We had a plumbing emergency on a Sunday night. Roto-Rooter responded by sending out a technician by the name of Mike who was great. He snake the main drain and our problem was resolved. I would recommend Roto-Rooter to everyone. Mike was fantastic and a great asset to his company.
Super fast, on time, very polite. I couldn’t be happier.
Saved the day!! Fast, courteous service. Technician was friendly, knowledgeable and professional. We should have called sooner to avoid a Sunday afternoon plumbing emergency!
Morgan and Ryan were great! Came out to our house less than a half hour after our initial call regarding an issue we were having with a sewer line. Very professional, fast, and efficient. Highly recommended!
melissa eckert
3 years ago
Very responsive and professional. They came out within an hour of me calling. Service was for a clog in my laundry pipes. Only complaint have is I felt $300 to snake a drain was a little steep. I should have called around.
Catherine Grana
a year ago
2 gentlemen were helpful and efficient. Cleaned up after themselves. Very pleasant to work with.
Heather Maldonado
9 years ago
I put in a service-SOS call last week to try to get my tub fixed before many family members descended on my house. I was able to get an appointment convenient to my work schedule, the plumber showed up at the very start of my service window, and the work was completed effectively and efficiently (and for less cost than I expected!). Thanks so much for saving the day!
Lonnie Nick Tom & Dakota all took part in this very bad multiple clog in this old house with galvanized pipe Kitchen sink. They wore masks & practiced social distancing. Good job guys👍🏽
Had an amazing experience with Roto Rooter! Needed our basement drain capped after a home inspection. They worked with our time constraints and made it super easy to get it done. Thank you!
I woke up to water gushing from kitchen pipe. Roto rooter fixed the issue quickly.. serviceman was very courteous.
Bryant Carlson
a year ago
Roto rooter made quick work of a difficult clog in my sump line. Very courteous and professional service, and the tech arrived promptly for the appointment time I requested. Great service all around!
Came to the house on a Sunday evening, was very helpful, respectful, and personable. Worked efficiently and cleanly as possible. Gave several good tips
Susan McMahon
5 years ago
We thank Jim and Tyler for quickly responding to our call for help in cleaning up a sewer back-up in our basement. The work was completed quickly and efficiently. Three days post flood, our basement is clean and dry. Thank you again.
Janine Gavin-Pokrandt
7 years ago
The service was delivered excellently. Arrived earlier than originally estimated. The gentleman was courteous and expeditious. Who doesn't want the cost of plumbing to be less expensive.
Sandra Sikorski
2 months ago
My complaint is that I had to extract the water myself!
Bob was wonderful! He was efficient, respectful and made sure everything was working properly before leaving my house. He also recommended some helpful tips that I will use in the future. Thanks again Bob!!
deborah francis
9 years ago
This is the first time in my life I ever had to call a plumber. There was always someone in the family who was able to fix the problems. Now, as a widow in East Aurora I needed to call someone. Roto-Rooter is everything I had hoped for--gave me updates about arrival time and came quickly. In fact, I got yet another call to say someone would arrive even sooner than the previous call. Very courteous plumber, friendly, efficient and fixed problem promptly. He also was thorough, checking out any other possible problems which may have resulted from the original issue. I would recommend them to everyone. Thank you, Roto-Rooter.Deb F.
My husband and i had a back up in our basement, and having never a need for a plumber, we contacted Rotor-Rooter. Hoping that they could send someone to our buffalo residence as quickly as possible, (because it seemed to be getting worse by the minute) They sent someone right out. It was after 6pm, and we were not able to use any plumbing at all, because it would back up. I cant tell you how grateful we were. And the gentleman that they sent Steve was just fabulous. He worked to get things right and he made every effort to make sure that this problem was corrected before he left. He honestly went straight to the job and he didnt stop until it was complete. He WAS a Godsend. We thank you Rotor Rooter for your prompt and extremely courteous sservice. Very Reliable!!!
So i had to bear the burden of a backed up mainline. Called them and they sent me Andrew and the second i saw the guy we hit it off like we knew eachother for years. He was outstanding very knowledgeable giving me tips and pointers of the trade which i found expontential. It was raining so as we were going in and out we were tracking stuff around and he was apologizing up and down a d very polite about it which was very respectful. I flat out told him dont worry about it man your doing us all a huge favor by being here helping us out! I tried to help out any way i could to make life easier for him and he was thanking me left and right i was mind blown. Whomever raised this man you did a fine job. This is the best service i have ever recieved hands down. Andy is a champ if there is ever a time i need a plumber or drain cleaned im calling roto rooter and requesting him and referring him to anyone that may need it. Thank you for the pleasant experience and thank you andy for everything man keep up the great work and stellar service!
Katherine Viglione
a year ago
Kevin was great. He was quiet as our son slept and removed a huge clog in our sink.
Michael Zielinski
a year ago
Trey was great. We had a stubborn clog that he had to spend a lot of time on. He was covered in all of our feces and battled through like a true champion. Would highly recommend. He stayed personable the whole time. When he comes over, ask him to tell you about his craziest story. Totes worth it.
Stephen Scello
3 years ago
Had a simple kitchen drain clog. Estimate to correct the problem was a flat $375. I was leaving to go out of town the next morning so I had to go through with it. Took 15-20 minutes to snake. Outrageously expensive, will never use again
Jessica Campogni
2 years ago
My technician was very knowledgeable personable and very helpful with all the questions I asked in resolving my issue.
Elaine Murray
7 years ago
we had a problem with our sump pump draining and it was on a sunday. we weren't charged extra for a weekend . Jim came the next day and rerouted our pump hid the pump behind the landscaping out front with a splasher. he explained everything they did and it was all very timely . also there was no mess left behind. this was the second time we called on rotorooter for plumbing and we haven't been disappointed either time.
I must have gotten them on a bad day. Had to have my main sewer drain snaked as it was giving me issues (it had for a bit). My plumber drives up (certified trainer no less), I explain the issue and he goes to work. Price was fair, it's the receipt delivery at the end follow up that floors me.Says he needed a cuter and found baby wipes in the drain (my main line was backed up for many weeks, but we was convinced it's ours), it called it line abuse. Also says I have a 6 month warranty... great, but also says with the worst attitude I ever seen if I have to come out a and find another one of these (wipes), even 5 months 28 days from now, I'm making you pay full price!-- wowTo cap it I agreed to a camera inspection as I know the line has problems and just what to get to fixed. He called it in to his boss and the camera plumber as urgent to expedite service.Said they will call me when he was on the way and says it should that night or no longer that 1 day... still waiting for this guy 4 days later!!As a FYI Roto-Rooter encourages customer to write reviews as you have a chance to win back your fee up to $500... wonder if this one will qualify.
Diane S. George
3 years ago
Thank goodness Roto-Rooter is there when you find sewage in your basement on a Friday night, thinking you have to wait until Monday!No extra charges, available 24/7 and no more worries...Dominic was here in a flash, did an amazing job and he was so polite and professional. We don't plan on having any more issues, but if we did, we wouldn't hesitate to call them again!
Josh Pfeiffer
10 years ago
Talk about a case of the Mondays. After a great weekend with the inlaws (insert sarcasm)Return to Buffalo Monday morning found that the main sewer line was clogged. Called for local plumbers no one could get here for three or four days. Roto rooter got a plumber here in an hour, problem fixed in 20min. Excellent service. The technician was extremely knowledgeable and helpful.
BRETT DIMMICK
2 years ago
MARK FROM ROTO ROTER WAS AWESOME HE CAME TO MY HOUSE TODAY GREAT GUY FIXED A CLOG IN MY KITCHEN SINK I'VE BEEN DEALING WITH FOR AWHILE HE WOULDN'T GIVE UP TILL HE FIXED IT AND IT WASN'T AN EASY JOB. IT'S RUNNING BETTER THAN EVER BEFORE. THANK YOU MARK FOR A GREAT JOB BROTHER. AND LEFT EVERYTHING CLEAN. AWESOME.
Well it was a blessing to have a company that works on Sunday. But not having to wait all day really matters to me. My toilet was clogged very badly and he knew what he was doing and finished in record time. I know you can't use everyone when it pertains to plumbing but I will definitely use your company again and tell others to use roto rooter no matter what the day or situation.
Kim Brown-Johnson
2 years ago
I received a call at 9ish and was informed that a guy would be on his way within 45 minutes. After an hour passed by I called Rotor Rooter to inform them he never showed up. The dispatcher said he told her, he came and nobody was home. Which makes no sense when I called and had been waiting since 3 ish! She then stated that he said he was waiting for 25 minutes outside of my home. Meanwhile we were constantly looking at the window. Something didn’t sound right! Finally they kept me on the waitlist for another worker who arrived around 12ish He was a very kind/ respectful man. The water had started filtering out by the time he arrived. He explained to me what he could do and that was that.
Sarah Crance
11 months ago
Had to wait for them to show up outside of the service window.
Main sewer line was backing up due to clogging over time. Guys were very polite & professional and worked diligently resolving issue and provided options. With that, they didn’t hesitate to do the extra work for the option I chose. I would definitely recommend the team that came. I feel relieved & have confidence they did the job well.
Heavy clog in our main sewer line had significant back up throughout our home. Called Roto Rooter and in less than 1 hour we had a plumber pulling up to help. Jason was extremely professional, and patient as I asked him a million questions about how this massive blockage even developed in the first place. Jason also made a point to strictly adhere to the covid restrictions. Fast, affordable and friendly service! Thank you!!
Sylvia Davis
11 years ago
I have called roto-rooter once before when i had a problem with my sinks and the plumber was very nice and patient with me so when i had a problem with my hot water tank i knew who i was going to call, i love their service, their prompt, fixing my problems in a timely fashion, they are tha best in Buffalo and i wont call anyone else, if i ever need a plumber
Steven Golovin
2 years ago
Kevin and Zinni are knowledgeable and their work is professional grade. I am very happy with the service.
David Agnello
7 years ago
Ken was very courteous and prompt. He suggested that since this was the second incident in 4 years that he would schedule to have another service man come out and look at our pipes with a camera, very revealing!!
Nancy Palumbo
8 years ago
I called Roto-Rooter for an emergency situation and they were responsive, professional and fixed the problem quickly. I would not hesitate to call them again or recommend them to a friend. Excellent.
Laura Gleason
10 years ago
On Saturday March 23rd my husband and I decided to call Roto-Rooter for some backups in our stationary tub all day. We tried to handle it ourselves but were unsuccessful. Technician Daniel # 1781 was over within 45 minutes of our call. It was later in the evening as well about 11pm. Daniel was great. Very friendly and very knowledgable as to what the cause was and what needed to be done. It took about an hour. Our family was at ease that night knowing our problem was resolved! THANK YOU ROTO-ROOTER!!!!
I was having an issue with water recycling back into the sump pump. Had a local plumbing company stop out and told me I needed a new bubbler drainage system installed as they could not determine where the system was going to and said it was cracked. The quote for all this was going to be $4K-$5K. I called Roto Rooter to get another estimate and Matt O stopped out to assess the situation. He seemed to have all the right gear, was able to snake my bubbler drainage system with his camera to find that there was blockage with a lot of debris in the pipe and found the pop-up vent buried under dirt and grass with his metal detector like gauge. He was able to clear the blockage and repair the pop-up vent right there in the spot which seems to have fixed all the problems I was having. All this for less than $400 saving me A LOT of $$$. Definitely recommend and will utilize their service in future.
Heather Czaja
2 years ago
I called them and within an hour someone was out to my house. The guy who came was great and very professional! He was quick to answer any questions I had and really explained everything. Would definitely recommend!
Competition couldn't come out for an emergency appointment for 48 hours, RotoRooter was there is less than 2....and that was only one of the benefits of using them. We bought a new frig with ice maker....thought it would be a simple install....turned out that was far from accurate and we had to turn off main water supply to avoid full flood in the basement. Roto-Rooter came quickly, assessed and corrected our problem. They will be our first call from now on...
Michael Schwartz
3 years ago
I was very impressed with Roto Rooter's service. They were professional from booking the appointment through fixing my issue. Nick was the plumber who came out and he did a fantastic job! He explained everything to me as he went and laid out all of my options. I would definitely recommend!
I live in Amherst, NY and our sewage pump had died and was close to overflowing into our basement. Lance went out and got a new pump right away. He was very clean and cautious to not track dirt/sewage through the house as he went in and out.
On Saturday of Memorial Day Weekend our hot water tank broke and flooded our basement. We were expecting a lot of company for a Memorial Day party we were hosting, with guest staying overnight for the weekend. Roto-Rooter had a technician to our house withing 30 minutes of our call to them. Tom Technician #1075 searched for about 3 hours to find us a tank, (we have a high efficiency low tank with blower motor) to replace our tank. When Tom could not find a new one, because it is a , holiday weekend and all the normal supply points closed, his manager told him to replace the tank with a tall high efficiency tank that they had at the office. Tom's manager also stated there would be no extra charge from what was already quoted for the taller tank. Tom was joined by a second Technician Ken #962 who came to help. Both Tom and Ken were very pleasant, efficient and cleaned up very well after they completed their work. After they had the new tank, the installation only took about 30 minutes. I can't say enough good things about Tom and then his co-worker Ken who came out on a holiday weekend to find and install a new tank at a time where I could not be out of hot water. My guests were arriving just as they were finishing up the replacement. Thank You Tom, Ken and Roto-Rooter.
Stephanie Wydra
2 months ago
Mike helped me out on a Saturday and arrived within the hour I called. He was professional and helpful
Mark Rossman
3 months ago
Cleared outside drain from down spot
Cathy Lastname
8 years ago
Scott Brown was a fantastic technician. He was polite, friendly and thorough. He explained what would/did happen. Because of how I was treated by Scott, I will call Roto-Rooter again.
Trey was willing to go the extra mile to fix the issue. A seemingly easy job turned and provided some extra hurdles and Trey was able to use some ingenuity to solve the issues with what he had.
Laura Hartman
10 years ago
This past Sunday I noticed that our basement floor drain was backing up. I called Roto-Rooter and Scott Brown, technician number 851 came to our house within 2 hours to fix it. He was courteous, fast, and effective. Within 1/2 hr, he had our drain running perfectly. For the emergency service, I didn't feel it was that pricey. I even forgot to hand in my internet coupon. I called today and they happily refunded my charge card for the amount. Great service all around!
Wow...exceeded expectations. Kevin was real professional, knowlegable. Clearing a sewer line is an art. My brother and I could have done this but we would have taken a day and a half, which I did not have. The total time from first placing the call to loading up the equipment back in the truck was 4 hours.
Denis Jackowiak
8 months ago
Came right on time and cleaned out front sewer line as clogged with roots and such. Kinda expensive , but needed to be done.
Amanda Roberts
a year ago
Roto router was great! Very kind and friendly!
Bob was so helpful and cleared our problem right up! Was super time efficient and professional. Very kind and will definitely be using him again if we have any future problems!
Barbara McClanahan
7 months ago
Bob did a great job. Thanks
mary van note
6 years ago
There is nothing good about coming home to find sewage in the basement. The technician arrived quickly, and helped me move things out of the way. He solved the problem and was just a really nice guy. I booked another appointment with him to work on another plumbing issue I have.
Plumber arrived on time, very polite and completed the work that needed to be done. This is my second time I used your service and I have been completely satisfied both times - Awesome!!! Buffalo, NY
Michele Borucki
a year ago
Trey was awesome! Very professional and worked on the issue until it was resolved. He has a great attitude and work ethic and it shows. I would use Roto Rooter again, as they responded to our emergency quickly and resolved it!
Matthew Green
9 years ago
Bob showed up and quickly sorted out what was wrong, explained and answered all questions, then got what he needed and fixed the leak all on a sub-zero day.
Great service.
Samantha Gomez
7 years ago
Had a main line blockage, our Service Technician #962 Ken Jarmusz showed up at a reasonable time after making the initial call. Ken J walked up and introduced himself in a professional manner. asked what the problem was, listened to what we said and didn't push extra services on us gave us a flat rate price and a warrenty. this guy and company is very professional.
Ron worked hard to get our line cleared of roots.
David was fantastic! He was courteous, prompt, and was able to help us out with our maintenance check quickly and efficiently.
Seamus Gillespie
3 months ago
Showed up late on a Friday evening and patiently and professionally attempted to recreate the issue we were having. Although it could not be duplicated we were not charged because no work was done, a welcome surprise
Ronald was polite and professional. Good guy to talk to and gave great advice. Give him a raise.
Richard Davies
5 months ago
Trash place to work for lol, they don't care about you, they only care about making money off poor customers
Vernita Thompson
3 years ago
My experience was awful. When the plumber came in I told him the bathroom and kitchen sink was clogged. He only unclogged the bathroom sink. When I realized the kitchen sink was still clogged he was gone. I also had to go behind the plumber and clean up the mess he made smh. The next day I had to call another plumber who got the Job done and cleaned up his mess.Thanks but no thanks!!!!
My basement drain was backing up. I called one plumbing service, went to voicemail and left a message. Called a second, and they couldn't get me in for two days. Called Roto Rooter and they had a technician out in a few hours. He was friendly and informative, got down to business and (as far as I can tell in the 5 minutes since he left) fixed my problem easy. Nice and quick, and he offered but didn't push other services/extras. Definitely will call again if I need anything!
Toochie TOOCHIE
3 years ago
My favorite tech Matthew was and is always polite and awesome! Very sweet, professional, and knows his job.
Travis Flaherty
8 years ago
I called on a sat morning during a snow storm and I still had a new hot water tank installed by that evening!!! Thanks guys! Lockport, NY
Called late the night before and they came first thing in the morning! He was friendly and professional and did the job great and fast! Highly recommend.
Angela Beasley
a year ago
My sewer was backing up in my basement. The technicians came in a timely manner “Saturday “. They explained the issue and how it can be avoided in the future. Very pleased with the service.
We called on a Sunday night... Thought we would be charged double time! No such charge! Our technician was prompt and he was a nice as he could be. Kept us calm and solved our plumbing problem. Thank you!
I had a wonderful experience with Roto-Rooter. Their service was excellent and I would recommend them to everyone!
Nancy Mildenberger
3 months ago
My main drain needed to be cleared, 2 basement drains were filling my basement. Ronald was calm, reassuring, knowledgeable and made everything ok 👍
Michael Schuster
a year ago
Kevin was a great, personable technician and happily shared his knowledge with me.
Debbie Graham
2 years ago
The workers were very thoughtough explained everything in detail about what they were going to do very polite and courtious
I did half the work. Ran electric for machine, ran hose for water and turned on. Plumber there for 15 min; charged me $430 . Did not fix issue. Water in basement next morning. Thanks for YouTube.. do it yourself. Scam…
Had my sump pump replaced. Service was above and beyond. Would highly recommend.
Ollie Pearsall
10 years ago
On August 24th, Roto-Rooter responded to my emergency call in Buffalo for water in my kitchen. The plumber arrived in about one hour, which I was very happy about and proceeded to resolve my problem promptly. The plumber was very courteous and friendly. I have used Roto-Rooter in the past and will continue to do so!
My experiences with Roto Rooter have been very pleasant. Moving into a new house brought about a variety of unforeseen issues with plumbing, many of which I wasn't going to venture into myself. Roto Rooter seems fair on prices and the technicians I have dealt with have been very professional. Everything looks good and works properly when they are finished with their work.
Kathleen Colson
10 months ago
Very professional service, friendly, and answered all of our questions!
Ronald explained everything in detail & went over the repair after it was fixed. Very thorough & cleaned up when he was done. Very professional!
Jeff Gelormini
10 years ago
Steve Amos came to my home on-time with a good attitude and since he fixed the problem not the roto rooter tool I also got a discount!!!
norman richards
3 months ago
Very professional explained everything and was a pleasure to talk to will definitely continue to use Roto rooter and highly recommend to others
Anthony Runco
3 years ago
Your men done a fantastic job and they cleaned up fantastic Thank you all.
Danielle Miller
2 years ago
Always does a great job, very nice and professional!
Megan Sholtz
10 years ago
The plumbers arrived in my suburban Buffalo home right on time. They quickly determined the cause of my flooding in the basement and not only fixed it, but cleaned up after themselves too! I was very impressed by their professionalism, courtesy, and knowledge. I am very grateful that my basement is no longer flooding and have Roto-Rooter to thank for it! I will definitely be calling them again if I have a problem!
The technician was here within the time frame given and very pleasant. He explained everything he was doing and all our potential options. I will not hesitate to call again should their assistance be needed, though I hope I don't have to do so.
Kevin was very friendly and professional. Very satisfied
DeEtte Norton
a month ago
They were able to work around my work schedule, the service person - Mike, was very professional & polite, and answered all of my questions, to my satisfaction.
Thank you @ Jason Furgala !! (Service tech #5524) I’ve got backup sewage in my basement on my Sunday Bills game! I had to cancel the game and tried to get it fix but ended up calling the pros. He came 1 hour earlier than expected and unclogged my main line (which I couldn’t fix for 6 hours with my own rooter machine ) . Jason is extremely personable and professional. You have no idea how happy I am . Thanks a bunch Jason!!
Charles Durphy
6 years ago
Dakota Ball and his helper Matt were very professional and took care of the problem in quick order. They called to tell me when they would arrive and met that expectation. Dakota suggested a future change in the sewer line and I will probably do that when weather gets better. I am very satisfied with both Dakota and Matt and the overall service.
Roto-Rooter saved the day again! Our sump pump blew, and they installed a new one quickly & efficiently. Thank you!
Susan Koleszar
11 years ago
I called Roto-rooter at 8 am with a backed up toilet problem and it was fixed by 10 a.m. The plumber even had to drive a hour to get to my house! I highly recommend this Buffalo area Roto-Rooter!
Michael Ivancic
10 years ago
My sewer line was backed up. Roto-rooter was fair priced and was able to come within an hour or so after my call. The plumber that came was very professional and very thorough in his work. He ran a camera down the sewer line multiple times to ensure he got all the roots cleared. I would highly recommend Roto-rooter to anyone with a backed up sewer!
Had a different plumbing company fix a leak 12 days ago. Woke up Monday morning hearing water spraying and hitting the underside of my kitchen floor in the exact same spot. Called the same plumber-couldn't be bothered to come out until Friday. Really? That's your best foot forward to remedy what is clearly related to the work you did 12 days ago? Pathetic! Then I called Roto-Rooter at 2:15pm on Monday about the problem. They were in my driveway by 3:20 on Monday. Fixed the leak, showed me the damage and it was clearly related to what was done 12 days ago. Reasonably priced.
Matthew James
2 years ago
Friendly, professional, knew what he was doing. Great service all around. Definitely would recommend to anyone.
Marty, the plumber, was very friendly, helpful and knowledgeable as were all the staff I dealt with, including those on the phone. Rob, the Field Supervisor was very nice, too.
Brenda Kaufmann
7 years ago
Fast response, personable, respectful worker who cleaned-up work area. Only 4 stars because of price.
On-site staff were generally pleasant, courteous, and professional, and I was happy to have worked with them. On the other hand, the management was unresponsive, their charges were exorbitant, and communication on costs was lacking throughout the project. I was never given any price list for the per-service costs, little to no choice about what services were provided or how many pieces of equipment were used, and no information about any cost accruals throughout the project, despite asking several times for this information. The total charges initially invoiced were more than double the verbal estimate given to me at the time the work was quoted, and for less work than was originally scoped. The original invoice statement contained many erroneous charges (for work that was not done) totaling nearly $3000 (which were removed after I pointed out the errors), along with generally exorbitant equipment rental and service costs (e.g., expect a 2 hour flat rate charge to monitor your drying equipment, even if it only takes the tech 30 minutes). Wish I could give a better review, but this was my honest experience with the business.
Jessica Holst
11 years ago
Roto-Rooter arrived at my Buffalo home within an hour of my call. The service was quick, informative and very tidy. I appreciated the prompt service and very professional plumber who completed our work.
I live in South Buffalo, NY and recently had a high efficiency toilet installed by a contractor. After a few days, it stopped working properly and would back up. Scott, from Roto Rooter came, and in a short period of time found out that the installer had put two seals around the base instead of one. He did a great job fixing the problem quickly and professionally. He was also very pleasant to deal with, that is why I like dealing with Roto Rooter. The job gets done quickly and well, and the technicians are always professional and personable. Thank you, Roto Rooter.
Charles Cunningham
6 years ago
I have used Roto-Rooter in the past and have been pleased with their service. Woke up this morning to a main line backup and called. They were here within 90 minutes, and had me fixed within an hour. The serviceman was knowledgeable and professional. Great service!
Basement had flooded during the July 8th storm in Niagara Falls and plumber from Roto-Rooter was quick to respond and took care of the water. I feel bad because I don't know his name. Then I needed their clean up crew and they were fast to respond. Stephen, Anthony, and Kaylon (I hope I got their names right) were professional and efficient. I was also glad to help them by gathering up garbage and take outside with my son to save them time before they came over. They are all around nice guys ! I know this is 5 months late but I had to think of their names and that it was the West Seneca branch they are from. These guys definitely need a raise for the work I've witnessed. So if anything, please make sure they get something.Jesse Frey
I called them up the day after I found a blocked line. The serviceman came that day 3 hours after I called. The tech was polite and efficient. He got the job done well and was very thorough in looking for other problems.
I had standing water in my tub and my bathroom sink was draining incredibly slow. The roto-rooter technician, Chad, was very nice, knowledgeable and professional. The only negative thing is that it was a bit expensive, but it's all fixed now and all in all I am very happy with the service I received.
Couldn't be more relieved, basement was flooding and it was 10 o clock at night. Called roto-rooter and they were here within the hour. The service technician was very professional and friendly. He explained the issue, gave me a few pointers, and fixed it while making sure he did it right. The price was also reasonable compared to past emergency plumbers I had hired. I am very happy with service and would recommend to others.
The crew was AWESOME !
They did a GREAT job very professional and conscientious.
The plumber was extremely professional and knowledgeable about job at hand.He explained what he needed to do and completed job in a timely manner.
Came out at 1am un clogged my main and made sure everything was working. Great job thank you
Igor Bueno Gurski
a year ago
Mike was very professional. Came and figured out the issue quickly. The problem fix took less than a hour and looks good now.
Quick to respond, very professional and quick to diagnose and resolve the issue. They even came back after for additional analysis ensuring there was not a larger or long term issue.
Andy tech 1140 was out in less than a hour , was able to find my sewer vent buried in the front yard and gave me a 75 dollar discount. Very pleased
Excellent service! Quick response and recovery by roto rooter. They repsonded within a few days, inspected and quoted a a reasonable price. Repaired the leak and cleaned up before they left.
Aneeta Shepardson
10 years ago
We needed a plumber near Buffalo and called Roto-Rooter at 8:30 pm and they were able to come out within the hour. Our kitchen sink was backed up and we couldn't fix it. Chad came out, took a look at, gave us an estimate. Once we said ok, he got to work and was done within an hour. He was very helpful. We like that they have a 6 month guarantee on their work.
James from Roto-Rooter fixed our line to our septic system. He was efficient and did a great job. I would highly recommend them.
The plumber was very good, he was very knowledgeable & friendly. He was fast & very efficient, he explained my options to me & costs. All good guy who was very nice & professional.
Diana Straube
7 years ago
On a Sunday morning, we had a leak from the upstairs bathroom, right over the downstairs toilet. They were there by noon, worked hard discovering the origin of the leak (in the wall) and fixing it the most efficiently. I've called them before and will call them again.
Nicole Woods (FaithEDF)
10 years ago
Pleased with both the service and availability. They were able to work around my schedule, and fix the situation within 15 minutes. The price seemed a little steep for the limited amount of time and effort that was necessary, however the repair-man was very professional and knowledgeable. I would definitely use them again in the future should the need occur and I would recommend them to my friends / family.
Thomas Murphy
3 years ago
My sewer was backing up. The Roto-Rooter tech came out quickly at night and was able to solve the problem. He was very professional and was able to dig a very large root ball out of the sewer that we did not know was there. He was also very good at explaining what the issue was. I would definitely use this service again.
Glenn Horstkotter Jr
2 years ago
Morgan was very quick to respond to our call, friendly and professional. He took the time to inspect everything after completion, along with answering all of our questions. I would definitely use Roto-Rooter again.
Katie Pierce
10 years ago
We had to call Roto-Rooter when water was coming up into our basement through the drain in the floor. A technician arrived within an hour and a half. The technician, Scott Brown, came in, quickly determined where the problem was, snaked the line, and cleared out the blockage and the problem in a timely fashion. Overall, we're very happy with the outcome and will definitely be calling Roto-Rooter next time we have a problem like this!
Clayton Studi
7 years ago
We had a clogged main drain which was noticed by a backup into our stationary tub in the basement. We called at 5:30 on a Sunday evening and were initially told someone would be contact us to let us know of their arrival by 7. Someone called around 7:15 to say that the tech that was coming was finishing up a job and would be headed to us next. Tomm showed up a bit before 9 and checked on our issue. He was then able to snake the main drain and that cleared up our problem. He was finished in under a half hour and everything worked great.A bit of a longer response time than they indicated, but not bad for a Sunday evening. Would use again.
Was able to fix partially blocked drain on day of call during pandemic. Thanks.
Alicia Eason
11 months ago
The employee services my sewer line i’m basement, very professional and nice.
Lori Helmbrecht
6 months ago
Arrived before schedule, fixed what needed fixing and more! Stayed til it was done!
Leah Spencer
7 months ago
Bob was amazing absolutely personable. Showed step by step what the problem is and how it needs to be addressed.
Would highly recommend him.
Kevin was very responsive, informative, professional, and friendly. Thank you
Richard Blackmon
8 years ago
The only bad thing I want to comment on is that you advertise 24/7 which I like as we can't control when we might have a problem but when we called the person answering the phone asked if the area is well lighted which it is for the most part as it's on the side of our house and there is a street light out front but maybe it doesn't light up the whole area but there has never been a concern about this in prior times we have used your service and we have used your service MANY times with no problems. It has been dark out before, like I said, we have no control over when our system backs up, and you have come out. I have even gone out to hold a light for the technician even though it is kind of hard on me as I have trouble walking. We were able to get by the night but it would have been better if they came out the night I called. May I suggest that you carry with you flood lights as there are many types, even which I have one, and I would have let the technician use it. I am just not happy that you advertise 24/7 and then don't live up to your advertisement! You may think this no big deal but I bet there are other customers who have experienced the same thing.
Sara Gianfagna
8 years ago
We called Roto-Rooter at 4pm Sunday of a holiday weekend. We were so thankful someone was available to handle our call. The plumber arrived within 30 minutes, assessed the problem, told us of their pricing, their 6mos guarantee, the possible hazards he may face and went to work. He did a very thorough job and we were back with a working kitchen sink in less than 30 minutes. Even our toilets are working better! So, thank you Roto-Rooter.
Good: every person that comes and helps is so nice and very knowledgeable. Love talking to them and the work they do great. I’ve never had a follow up problem. Whenever I call I get a person.Not so good: This recent time, my call and service ticket that was set up over the weekend fell through the cracks so we had a no show. I had to call again and get a new ticket.
Griffith Jones
10 years ago
From making the original call to shaking hands on a job well done the service was excellent. The job was fully assessed, the price agreed (pretty much what I had expected) and the work undertaken in a very professional and friendly manner.I would have no hesitation in using them again and recommending them to both friends and family.
Ashley Dreibelbis
10 years ago
We called Roto-Rooter plumber for a standard maintenance on our home we recently moved into in the Buffalo area. Daniel was excellent. He was patient and explained everything. He also found a major problem we were having with our plumbing that we didn't notice! It was a long term problem that even the home inspector did not pick up on. We are very happy we had Daniel here today to fix our problem! Service is quick and professional.
Richard Raines
8 years ago
Mike Marks was great! Very professional, friendly and had our plumbing issue fixed quickly.
Paul Rutkowski
a year ago
Kevin was great to work with! Very thorough in the inspection & identification of the problem. Very professional throughout the entire process & very efficient in his work! Thank you for the great service!
Kevin #2784 was very thorough. Solved our issue quickly and gave us some excellent tips on maintenance of our lines. Thank you Keven!
Diana Connell
10 years ago
We just had an old hot water heater replaced today. Both technicians were very nice and profession and we had hot water restored in a very short time. I highly recommend them if you need any kind plumbing work done.
Service was quick and professional. Had a service tech out the same day as the call. Was very informative and provided quality work.
Mary Ellen Kather
8 years ago
This Roto-Rooter has the best customer service EVER. This is my second time calling them for help and each time, I was amazed at how fast, friendly and knowledgeable everyone is. I'm also surprised how they come day, night or weekend. first time was an evening call - 8 pm and they came within the hour and had to snack the sewer drain by flashlight (actually it was a powered portable light...but still impressive). This second time, was a Sunday and not only do they not charge extra for weekends or nights but Gary, my service technician, was professional and courteous!
Called three plumbers, no call back. Roto Rooter responded immediately and came the same Night. Jason was courtious and professional and fixed the problem efficiently.
Jason was wonderful. Took the time to explain things and answer my questions.
I had a minor fix under my kitchen sink. It took a while to get anybody out because it wasn’t an emergency. No big deal. The cost was astronomical. More of a big deal because it wasn’t an emergency. However, the gentleman that ultimately responded was courteous, professional, and quick. I have no complaints to the technician or the service he provide. My beef is that it cost $270 for not even 10 minutes of work.
Rick Ostrozinski
10 years ago
The Plumber from the local Buffalo,NY location came out less then an hour after wecalled.His name was Frank and was quick to identify and fix the problem.We were VERY PLEASED with the service we received and would not hesitate tocall Roto-Rooter again in the future.Thank YouRick Ostrozinski
Buffalo Sports Garden
7 years ago
We have Roto Rooter jet clean our restaurant waste pipes every 6 months. We have a system that pumps waste hundreds of feet to the street behind the building. This is not your average waste system. This time around, Dave W, was having some problems getting the entire pipe clean to the road. He spent the extra time and had another guy come to give him a hand just to make sure the pipe was clear on the other end, hundreds of feet away. He even had the line scoped with a camera to see if there were any breaks in the line, which there were not any. Since this was just preventative maintenance, he could have just gave up and told me everything was clear which could have led to problems down the road. But he didn't. He went the extra mile to make sure the job got done right!
We had Ben as our plumber come out and unclog our kitchen drain. He was extremely polite and prompt when fixing our sink. He took the time to answer all our questions and explained everything that he did. Was in and out of our house within 30 minutes. I highly recommend roto rooter and Ben!
Ryanne Windnagle
8 years ago
Roto-Rooter West Seneca did an awesome job! on 5-5-15. I highly reccomend calling them for your plumbing needs!we called just to get an estimate because we were not sure what was wrong. when the plumber showed up he was awesome got right on what was wrong. and even though it was 9PM and I am sure he was tired when my husband asked if he could fix the problem he agreed to do it! And was very patient when things didn't go as planned and when my 3 year old son kept asking a milliion questions. his name was Mike marks I suggest you ask for him when you call!
Unclogged the drain pipe which had a paper clog, suctioned the sludge and waste from the bathtub, but charged quite a bit for it, $300 plus tax, considering the amount of work and equipment involved. Kevin was very helpful & professional. I called Roto but they would not reduce the price, but offered a $60 coupon on future Roto Rooter service calls.
brian salman
10 years ago
Prompt arrival and friendly service from plumber. Thanks Buffalo / West Seneca Roto-Rooter
Sean Schindler
a year ago
I was informed that that an employee would arrive in an hour, I waited almost an 1 hour and 20 minutes before calling again. I was then informed again I would have to wait 20 minutes to an hour. I waited another 1 hr and 15 minutes again before a tech finally showed up. He was clearly displeased upon arriving and not friendly. I would never do business with this company again. Especially after waiting for and then being charged $500.00 to snake a drain. I guess so much for your automated prompt saying you guys do not charge extra for Sunday’s.
Shawn Siminski
3 years ago
Great service!! The technician was very professional and knowledgeable. He was straight to the point to explain what the problem was and how to fix it.
Both techs that came to my house were great. But the first to arrive, Raymond, seemed to lead the situation naturally. He was professional, extremely knowledgeable, hardworking, friendly, easy to talk to, patient, communicated beyond expectations, fair, and honest. He was able to work with multiple parties involved and was very helpful. For a stressful situation, this team made it come together. Thank you!!
Wonderful rapid and courteous service. Repairman went way out of his way to help us during plumbing emergency while we were getting our Covid vaccines. Just wonderful service.
Brendon explained everything and fixed our issue in no time. Cleaned up well when he left
Alanandlori Craine
3 years ago
I was very pleased with the professional manner in which Roto-Rooter solved my plumbing problem. Dave Schnittker , the service technician (#978) was very pleasant and did an excellent job !! Thank youvery much . Alan M. Craine .
Santino Caico
3 months ago
Had a main drain clog that caused water to back up and flood my basement. Called Roto Rooter and they came within 40 minutes from my call. Ron was great. He explained everything thoroughly and fixed my issues very quickly. Very professional and would definitely recommend!
Ashley Czechowski
a year ago
Morgan was very professional and courteous. He was thorough in locating and fixing the problem with our clogged pipe. Will definitely use Roto Rooter for our future plumbing needs!
Russell Davidson
2 years ago
Dispatch kept me updated on when technician would be arriving. Morgan the technician was friendly, knowledgeable, and efficient. Great, quick work.
Very professional explained everything he was doing
I had a great experience with Roto-Rooter. They came out to my house really quickly and returned the same day when I had a question that needed addressed. The service man was super helpful too and answered all my questions. Not to mention they also fixed the problem and the water's been running strong since! I will definitely use them again for any plumbing problems.East Amherst, NY
Randy Metzger
10 years ago
I had Roto-Rooter come to my house after my regular plumber was to busy to fix my slow running sink drain. In Buffalo, we do not have time to wait for days to have a plumber fix a sink. The Roto-Rooter plumber came to my house and was able to quickly fix my slow running sink drain. Roto-Rooter is now my regular plumber. I will always call them first from now on.
Beverly Stickney
10 years ago
We had used Roto-Rooter plumbers before in the Buffalo area. We had a nice experience the first time, and a not so nice experience the second time. We had them come out to clean out the sewer and were told that there was a crack at the main, also were told that it should be fine till spring. Two weeks later they are here again cleaning it out do to a backup that could have flooded our basement, which was told to us by the town water & sewer dept that there was still a 3 ft blockage from tree roots and they can't see where the problem is. We are now waiting for them to clean it out again and have the town out to inspect it again to find out where the problem is.
erik andersen
a month ago
Devin and his colleagues did a great job! Thanks
Had a plumbing issue outside my abilities to fix myself 3 weeks prior to Christmas. My wife and I got a few quotes. Roto-Rooter sent out Oascar who was honest and very personable. Fixed the issue faster and cheaper than the local competitors.
This past week our sump pump died. It happened during the rain/wind storm of Hurricane Sandy in Buffalo. So needless to say, our basement flooded. I called Roto-Rooter at 7 am. The lady on the phone was very friendly and reassured me that they would be out as soon as possible. They showed up at 1pm. At this point more water had accumulated in the basement. The plumber was super friendly and helpful. He reassured me that it could be fixed with a new sump pump and a shut off valve. Not even 10 minutes later he was knocking at my door saying he was finished. He brought me down to the basement and went over everything he did. At this point all the water was gone and it was just wet. I am so thankful. Our situation wasn't as bad as some, and I know it could of been much worse. However, they were very professional and fast. I would call them again and recommend them to friends/family.
Scott Newman
10 years ago
I called at 845 on a Monday morning for clogged sink drain that I couldn't fix. They had a plumber (Scott) out here within an hour. He had lots of helpful tips, was very friendly and got the job done quickly. A little more expensive than other places, but definitely worth the cost. The best plumbing service in Buffalo.
Dakota was a real pro. The customer service experience was far and away the best I have ever experienced in the plumbing world. You've got a new loyal customer from the first visit. Thanks!
Dave was very professional, clean, used safety measured d/t COVID, told me what needed to be done and the price before he started. I Would recommend. Thank you.
Gavin Leighton
2 years ago
Roto-Rooter was quick to respond and sent out professionals. Kevin and Zinni were very clear and quickly solved the problem.
Told us exactly what was wrong and got to go about things!! Couldn’t be happier with my results!!
Roto-Rooter always does terrific work for us. They’re fast, professional, friendly, fair-priced, and very knowledgeable. Thank you!
Dave, a member of the Roto Rooter team was fantastic! He took the time to make sure that our drains were unclogged completely. I couldn’t recommend more highly! Thanks Dave, Bob
Michael loiacano
a year ago
Morgan from Rotor-Rooter did a great job a clearing my drain on a Saturday over Memorial Day weekend. Very professional and would recommend.
thomas lewandowski
9 years ago
I had a very positive experience with Roto-Rooter. After making one call a truck was dispatched to my home at Medina St. in Cheektowga within the hour. The plumber who came to my home was Knowledgeable and friendly. He diagnosed the problem correctly and the price he quoted me is the price I paid. The work was completed in about a hour. I'm glad I called Roto-Rooter first, I will recommend them to friends and family.Thomas Lewandowski
Had a technician come out back in December (12/25) because our toilet was backing up in our basement. The technician found that tree roots had grown into our pipes. $270 later, the technician snaked the pipe and removed the roots. Not even a month after that, our toilet backed up again in our basement. Contacted Roto Rooter and they sent a different technician over that day(1/19). This technician tells us that our sewer trap is broken. My husband mentions to the technician a possibility that the first technician broke it with the snake removing the roots. The technician states that there's no proof that they broke it. It's pretty coincidental that now our trap is broken. Now we have to hire a plumber to come out and fix what he had damaged. Oh but they did call to ask us if we wanted to have our basement cleaned.Update-- got a quote of $3500 to fix it. Was told that Roto Rooter is notorious for breaking sewer traps and lines and then for charging to fix it.
Robert MacDonald
a year ago
Roto rooter technician Kevin showed up after 11:30 on a Friday night to take care of a backed up sewer. He got the job done very quickly. He was very pleasant considering how late it was. I would recommend them to solve your problems
Chris Anchin
11 years ago
When I called this morning Roto-Rooter was able to send a plumber out in about an hour. When he arrived, he quickly proceeded to evaluate the situation then make recommendations. We agreed on the work to be done and it was completed in about an hour. The plumber was professional, friendly and informative - making suggestions as to how we might take preventative steps to avoid the problem from happening again so frequently -which we took him up on.
gerald daugherty
2 years ago
The representative was extreanlg knowledgeable with my issue and knew exactly what to do to fix the issue in a timely manner. The representative was really friendly and professional and represented his company well. Thank you if I run into any other issues I will use this services.
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Shannon Callahan
2 years ago
Kevin and Zizzy were outstanding. Excellence customer service and transparency about our situation. They were thoughtful in their process with how to complete the job and also worked around the structure of our porch. In addition, they were able to answer all our questions. Very happy with the successful service. Thanks guys!
Sherri Kissmann/Barnhart
3 years ago
Super staff, very knowledgeable. Professional and polite. Would highly recommend
Suzette Nicosia
a month ago
Nice guys got the work done thoroughly and quickly in a big job
The technician who came to my house was very professional and very quick. Had our plumbing back in working order in no time. They were also very fast with getting out to the house after I called in to make my appointment.
In a stressful and unexpected situation we had, Kevin came out quickly and late on a weekend night and was incredibly thorough, empathetic, and helpful. By the time Kevin left I felt 100% better not only having my problem fixed, but also with peace of mind I couldn’t have imagined having only hours ago. Thanks Kevin!
Adam Serianni
10 years ago
I had a sewer back up into my finished basement. I tried to fix it myself and could not so i called Roto-Rooter in Buffalo. They came with very fast service, between an hour or two. The plumber was very helpful and professional. Not only did he find the problem and repair it, he told me tips and preventative measures to stop the back-up from happening again. The work also came with a six month warranty. I would refer Roto-Rooter to anyone with plumbing issues.
Caroline Roache
2 years ago
The 2 gentlemen that came to fix our problem were very good. They were courteous and professional. They explained what they were doing and why. I trust them to do excellent work and they delivered.
Michael Turpin
7 years ago
Very prompt service. Tech was here early as requested. This is the second time I've had rotorooter at my home and would have them here again.
Kimberlyn Edbauer
2 years ago
Mark was our technician (#2818). Very helpful, informative, clean, and friendly. He fixed the problem quickly and also gave us tips on how to prevent clogs in the future. Very up front with scope of work and cost. If we ever need plumbing services again, I’d definitely contact him first
Awesome help. We thought the wall would have to come down. Instead it was a quick fix. Huge weight lifted from our budget. Very nice guys who explained everything. So glad we called
Björn Carlsson
2 years ago
Kevin responded quickly and worked diligently on locating and removing the clog. Good work performed and cleaned up afterwards.
Thanks!
Roberta Rivera Duprey
a year ago
Today I had Roto Rooter come to my house for a clogged kitchen sink. But the clog was in the pipes in the basement. The men that came out were Mike and Jay. The best two guys you can have. They had to snake the pipe in the basement it was filled with grease. The pryer owner obviously thought grease went down the drain instead of in the trash. But they were really good about it. I also bought the solution to keep the pipes clear. You use it once a month and use the measuring cup that comes with it to pour in the kitchen sink the bathroom sink and tub. It will keep things flowing. They were also nice enough to pour another whole bottle down the kitchen sink but I have to allow it to work it's magic by not using my sink til Saturday. It's well worth it. I want to thank them both for how kind they were. How they explained all they were doing and for the excellent service. I definitely recommend Roto Rooter to everyone who needs their services. If you are in need ask for Mike and Jay. They are the best. Jay muchas gracia. Mike thank you very much! God Bless. Dios de Los Bendigas!
Tracy Draksic
9 years ago
Great Experience! Woke up to a clogged kitchen sink. Roto-Rooter had a plumber to our home within an hour. He snaked the drain, gave us some solid advice on avoiding further problems and had us up and running in no time. What a relief! :-)
Kerisha Hawthorne
a year ago
Gary was efficient, friendly and same day service.
Very professional efficient work. Done in a timely matter. Left work area very clean . Thank you Morgan #673
Kathleen Jankowski
6 years ago
Technician came out on a Saturday evening, explained problem and solution well, respectful and efficient.
Scotty was great, was able to troubleshot correctly and solved my problem.Thank you muchFrank Rossi Sr.
Natalie Grosner
3 years ago
The plumber did a great job explaining what was needed. Everything went well and was corrected properly
Thomas Eaton
10 years ago
Got over-rained last week – like everyone else in the Buffalo area, too much lawn saturation and my sump pump picked a bad day to pack it in -- basement flooded. Called Roto-Rooter after a wicked weekend.Luckily got Albert & Max, (I think the younger plumber still picking up the master's tricks.) After I left them to their crafts, I could still hear from upstairs many references to do you have it level & it's sitting as even as it's going to get – it was good to know they had their agenda for perfecting installation of new pump. When I saw finished product – terrific job – looked considerably different from my old set-up as if new one ‘meant business!'Had mentioned earlier that hot water heater ‘out' - and I had read manual which said if there's a chance any part of tank had been underwater, call authorized . . ., etc. – My guys gave me an estimate on the repair but got it going with enough ease and said no charge – appreciated!Albert pointed out the oddish hard rubber hoses attached up on the walls – not really kosher with home plumbing codes. They've been there forever - inherited from prev. owners – not to mention 3 separate hoses running from various appliances and emptying in sump pump – Albert told me it wasn't that hard a fix – so I was ready to schedule a new appt., figuring they'd done what I'd originally requested and had to get on their way – but he said they might as well get it done — then!Took a bit over an hour, but cut out all excess rubber hosing and routed washer and water basin through existing pipes, got rid of everything emptying into sump – and carted out the superfluous hosing. Clutter gone (after some 40 years).At end, I made them repeat their names and asked if I could specifically request THEM next time – Albert went to cab – to give me his personal card. Terrific job – very grateful about the extra time he & Max gave me to get the routing and clutter problem solved.Really Pleased!!
Shane Gambrill
3 years ago
The sewer vent in my front yard was clogged and overflowing with sewage . I had called Franks plumbing service to try and snake it, when their technician came he was here for about 15 minutes, attempted snaking the vent and when it got stuck for a moment he retracted it and told me I would need to dig the entire pipe up to replace the vent and it would cost about $3,500. I asked if there was any other method to fix it and he told me there was not—I told him I wanted a second opinion before I did that & immediately called Roto Rooter to send out a technician. I was very happy when I was told that a technician would be able to come out the following day.Roto Rooter came the following day and was able to fix the clog without any issue from the front yard without digging anything up. Technician Andy H was an enormous help, he helped explain to me what the issue was, how it most likely happened, and what I would need to do to prevent it from happening again. The cost savings in combination with service I received has made me confident to call Roto rooter with any future plumbing issues I have. I would like to give a special thanks to Andy H for being so helpful and knowledgeable on this job.
Gregory Kowalczyk
11 months ago
James C. Was awesome. Go Bills.
Technician was very nice and professional and did a good job. The only benefit is they are were here within the hour. Wish i would have went with a local.. My service wasnt super dire. The price was atrocious! $400 for 1/2 hour of work! Had my plumber been available never would have used them and never will again unless im in some kind of major bind.
Nancy Comstock
3 years ago
I had leaking under kitchen sink. They arrived in one hour! Repaired the pipes and shut off valve quickly. He was professional, informative and courteous. Nice Job!
Mollie Pietrosanto
5 months ago
Ben was absolutely professional , he explained every step of the way and what the cost would be before he proceeded with the work I would recommend him as a top notch employee of Roto Rooter. I couldn’t be more pleased with his work.
Mike from rotor rooter was very professional and very knowledgeable very polite and explained everything he was doing he went above and beyond the call of duty he put in 120% I usually have rotor rooter come out twice a year for snaking my sewer I will be requesting Mike. Thank you Mike😊
Gloria Latta
10 years ago
I live in the Buffalo area and had a problem with a plugged drain in the basement. Called for service about 10:30 AM and a technician was here fixing the problem by 3:15 PM. I received 2 phone calls while I was waiting for the technician to show up to update me on when he would be here. Nice to have such good service. Thank you. I will be glad to recommend Roto-Rooter to anyone who needs a plumber.
Mary Palmiotto
2 years ago
It was a holiday, Mark showed up in a reasonable amount of time. Explained what would need to be done and the cost. Checked to ensure that the toilet was the only issue and was easily able to unclog the drain. He was very professional and courteous and would not hesitate to call for service again.
Timothy Finnegan
a year ago
He did a great job
Friendly and knowledgeable
Ingrid from the call center was pleasant and very professional. The response time was well defined and accurate. Employee Ken, was cordial , professional and very knowledgeable.
Travis Leader
2 months ago
Had Ron out as my technician, friendly and knowledgable. Did the job in about an hour and even cleaned up after himself. Top notch work.
Michael LaBelle
a year ago
Very upset. I had a water pipe burst. Called roto rooter and the supervisor showed up and signed a contract for damaged drywall removal but the plumber to fix the original problem never showed up. Still waiting.
Michelle Kelly
a year ago
Trey was Absolutely a Pleasure!!! Professional,Courteous and Knowledgeable.
david alexander
2 years ago
We live in Buffalo and, recently, our 100-year-old sewer system backed up. This happened just two days before New Year’s Eve. We had a few companies come out to assess and provide estimates, including this West Seneca based Roto Rooter team headed by Joe.All other companies wanted to immediately dig up our lawn without considering alternative ways to fix the problem. Joe and his team worked on our sewer over the weekend, including New Year’s Day and got the sewer fixed and… AT ONE THIRD (1/3) of the price quoted by others.The work they did great, they were professional in all communications with us, showed up when they promised, left the place spotless and made us feel like they really cared about us as people as well as getting the job done right.I can’t say enough good things about Joe, his team and West Seneca Roto Rooter.
David Michalek
3 months ago
The technician was prompt, professional and knowledgeable and didn't try and upsell me anything.
Deena Whitbeck
7 years ago
Roto Rooter provided the services we needed in a timely manner. We would recommend them to our friends and family.
Joshua Layton
3 years ago
Called to reschedule and was immediately and politely accommodated. Very professional and timely. Couldn't be happier with the service.
Renee Walters
7 years ago
My main sewer drain was clogged , I called Roto rooter and they came right away, fast and friendly and very knowledgeable service.
Jenna LaRose
9 months ago
Robert was friendly and knowledgeable. He gave me options and prices for my situation and helped me make plans for the short and long term. Thank you !
Jennifer Flanders
10 years ago
I called Roto-Rooter this afternoon, Chad showed up at my door within 15 minutes of my call. Chad was very nice and worked on our problem with the lines in the basement. He had our lines cleaned out and working within 45 minutes. I have to say, Chad was very nice and understanding and worked with us. I would not hesitate to call them again!
Anita Ingram
10 years ago
I was very pleased with the promptness of same day service to my home in Buffalo. The service was very good and professional plumber. I had used them in the past as well. I thought the cost was a little up there but I needed to get it done by a company I trust.
Stefan Vujcic
10 years ago
I was very pleased with the service that the Roto-Rooter technician Daniel #1781 provided . He was very courteous and explained what the problem was. I would definably recommend Roto-Rooter.
Christopher Meyers
a year ago
Did an awesome job, very happy with service and how quickly job was performed.
Robert was very friendly and very good about explaining what he was doing and how to prevent future build up in the sewer lines.
Melissa Veronica
2 years ago
Morgan was knowledgeable, informative and quickly cleared up the issue.
Suzanne OBrien
8 years ago
We discovered a problem with our drain in the floor backing up after a load of laundry. Our technician, Mike Marks, was friendly, knowledgeable, and determined to get our lateral line snaked out so that our house could function as normal. He didn't leave until after midnight! Thank you so much! We're instant customers for life, By far, our best Plumber experience in Buffalo, NY.
These guys are great! Due to foundation problems we are constantly having issues with our main drain. So for fast, reliable, and cheap service we call ROTO-ROOTER! I highly recommend these guys! Great Job!
ROBERT SNYDER
7 years ago
I needed an estimate on purchasing and installing a new water tank as quickly as possible. Service technician Jim McNeill came out on a Sunday for the estimate and then I had him return on Monday for the installation. All aspects of the job were very well done. I am very satisfied with Roto-Rooter of West Seneca, N Y.
Very prompt service with the amount of flooding we had in the area. Friendly and professional service! I previously had the sewer line replaced and still the same amazing service. #RotoRooter#1
Tom came out to unclog the main line to the septic tank. It was not an easy job by any means but Tom's persistence paid off in the end. Very glad to have roto-rooter and Tom help me out especially on a weekend. He arrived about an hour after I place the call.
Lorna Williams
3 years ago
Scheduled appointment online regarding a pipe in my bathroom that was rusting. James and Lonnie came at the scheduled time and after looking at the pipe James explained what the pipe was and why it was deteriorating. Told me price - and had the replacement completed quickly and efficiently! They were wonderful! Great work and fantastic customer service!
Our sewer line was blocked & backing up in our basement. Morgan (#673), was very polite, friendly & listened to our details & concerns about the issue. He explained what his plan of action was, the goal & explained the cost for it. He made sure we understood everything. If we need to call again for any plumbing issues, Morgan will be requested!
Jeffrey Lathbury
4 weeks ago
I was so impressed with Ronald, his persistence and the service that I received from Roto-Rooter Plumbing & Water Cleanup. They went above and beyond to help me resolve my plumbing issue.
We had an emergency plumbing problem. Matthew was very professional and worked diligently to resolve the issue promptly. Excellent job!
The technician was very knowledgeable. They responded in a timely manner. I would recommend this company
Felicia Johnson
a year ago
I had already had another plumber come look at it.. he stated he had to knock down a wall to get into where the problem was. Called you Roto rooter was able to come out within 30minutes. The guys where very nice and professional told me they wouldn’t charge me if they couldn’t get to the problem fixed it within 30minutes. Thank you so much life can go back to normal now with my sink up and working.
Thomas our technician was excellent!! Very professional and arrived quickly and got our situation straightened out right away, he explained everything he did, and was very nice!! Left everything clean!
After trying several other plumbing companies and finding out what poor service they really offered I gave Roto-Rooter a call. Boy What a difference . They came in a timely manner, their technician was outstanding and upfront with all costs ( I might add, no pushy over bearing of unneeded services or parts). He did the work as requested, was extremely neat and clean. Would I use Roto-Rooter again, 1000% yes.and would recommend them to anyone who asked me what Plumbing service I use.
Responded quickly, diagnosed problem--main sewage line clogged. Cleared it out. Very professional. Not cheap and I haven't a basis for comparison, but I am satisfied with the service.
I want to commend plumber, Lance Twoguns, #907 for the excellent follow up service he provided in my Akron (Buffalo) home. He went far beyond what I expected to correct several problems that occurred as a result of previous service by another tech. I contacted Roto-Rooter on 2/12/2013 because I had a clogged bathtub drain and I had a faucet rebuilt. I signed an estimate for a certain amount and was then charged more because the trap had to be replaced. I was not told of this additional charge in advance. Replacing the trap resulted in a water in the basement and some damage in the living area. Also, the handle on the rebuilt faucet was stripped and became unusageable a few days later. Lance quickly corrected all problems. He purchased new faucet handles, sanded and painted the damaged area and kept a very upbeat dispostion throughout his assignment. I would definitely use roto-rooter in the future because while problems may arise from time to time within any company, they do stand behind their work.
Morgan did a great job taking care of us. Would recommend to anyone in need of plumbing services.
Matt O (tech #103) did a great job! He was very thorough and fully answered my endless questions. 10 out of 10!
Chris D'Angelo
7 years ago
Root-Rooter did a fantastic job at fixing my bathroom plumbing. My bathroom backed-up and they came in 45 minutes on a SUNDAY (they charged nothing for coming on a Sunday!!) I Am going to definitely tell all of my friends with plumbing issues to call Roto-Rooter. 10/10 would refer!
We called Roto-Rooter this afternoon to help clear a clogged sewer drain. They were able to come promptly and clear the drain. The plumber, Scott was friendly professional and efficent. We were very happy with the service and will use them again if another problem arises.
Phil Colson
10 months ago
They were great, and showed up immediately without charging a fee to diagnose
Kathryn Marvin
9 years ago
Jim M (3258) came out to our location on Killian Road in North Tonawanda to take care of an issue we had with our pipes going out to the septic system that were blocked/plugged. What a wonderful experience this was. Not only was Jim kind and courteous but he went the extra mile to make sure that the pipes were properly cleaned out. Then he took his camera and checked it all the way through to make sure that the integrity of the system was good.It is nice to have a technician that is so well educated in his field. Jim is an asset to your company and I will actually request his services in the future with Roto Rooter!
Patti Syracuse
a month ago
The service rep was very helpful and personable.would recommend them to anyone
My kitchen sink wasn't draining. The Roto-Rooter plumber did a great job, was very professional, and knew what he was doing in removing the kitchen sink blockage which turned out to be in the basement.
Technician showed up on the 4th of July in excellent time. He was very pleasant and fixed our problem very quickly…thank goodness. Our main sewer line was backed up and it was quickly becoming very scary!!
Virginia Hanrahan
2 years ago
Cleared kitchen sink drain.. Very quickly. WOW !!! Kevin is the best.
What a great worker roto rooter got
when they hired him.
Kathleen Cederman
8 years ago
The guy who completed the work did an amazing job, and was very nice and courteous.Thank you!!
Michael Weaver
11 months ago
The technician was prompt, courteous and knowledgeable.
Tierra Barnes
3 years ago
Roto Rooter is a very timely, reliable company. We ran into plumbing leaks during our bathroom demo and our technician showed up within an hour of my call to fix our plumbing issues.
Service tech came to the house within 1/2 hour of my calling. After assessing the problem i was given a free estimate. I chose to have the work done. The technician, Jason, was courteous and used PPE. After work was completed he made suggestion for future maintenance. I would highly reccomend using his company based on his knowledge, and reccomendations. Jason was very presentable, a fine representative of Roto Rooter. Jason also left the work area clean upon completion of work.
Christine Quermback
a year ago
Kevin was very professional and kept me informed throughout the process. He was very knowledgeable and went above and beyond.
Plumber did not want to work, complained about our kitchen habits, quoted an outrageous price to route our drain line. Wanted us to rearrange our basement, sold us a 90 dollar bottle of enzymes. Next day, drain didn't work at all. Called another company, came out routed the line in 1/2 hour, low price.
Mary Ellen Riga
7 years ago
They were at my house in 30 minutes on a Friday at 4pm. The servicemen, Matthew and Albert were very clean and respectful of my home, putting on booties on a snowy Buffalo day. They were very persistent and determined to clear my drains completely. I am very happy I called.
scott proudman
a year ago
They were fast and efficient. They were very helpful in helping me to make my decision on a new hot water tank. I am glad I called them.
Tyler Zimmerman
3 years ago
I had a multiple plumbing issues over the last two weeks from a clogged kitchen sink, to a slow-draining tub, and finally a backed up main sewer line. Roto Rooter was my first call for each and my latest experience was excellent. The tech arrived promptly and quickly diagnosed and resolved the issue. Zero contact service was a great bonus.
Andrew Ziemba
9 years ago
Roto-Rooter Service Technician #380 Kerry Malecki from the West Seneca, NY location was the epitome of what I would want as an ambassador of my own company. He was prompt, courteous, professional, answering all of my questions, and explaining clearly and concisely the steps he would be taking to solve my immediate (and potentially personal-property damaging) drainage problem. I felt totally safe and secure knowing that I would be well taken care of, and that I was (...and away go troubles down the drain!) Of course, I will ALWAYS recommend Roto-Rooter to all of my neighbors in Williamsville and friends/family anywhere. Congrats for a job VERY well done!
We had an excellent experience. Matt was super friendly and explained everything during the process. We had major backup into our basement and he was able to completely unclog everything from the inside and outside. Super professional. Would definitely recommend.
Needed an emergency sewer cleanout on a very cold and snowy day after hours. I called, was promised a technicians during a 4-hour window, and was treated with courtesy and respect. Our specialist came on time, was very professional, and was on and out in just about 1 hour. The price was extremely reasonable for it being an emergency and after hours. I highly recommend and would use them again
liviana GRISANTI
10 years ago
Having to call a plumber is never a good thing but caliing Roto-Rooter was an excellent choice. We called on a Saturday morning and he was here within half hour. Prompt, clean and efficient is the best way to describe the service we received. If we have any issues in the future, we will definitely call again.
Jackie Pettit
7 years ago
They fixed my toilet quickly and the service was very friendly and professional!
They were very quick to come in for a sewer blockage and on a Sunday no less. While it was a little pricier than I thought it would be, the person who came out was fantastic and handled everything so quickly, effectively, and with a lot of professionalism.
Olivia Heidt Bass
a year ago
The technician was very knowledgeable and was able to identify the problem and worked fast to repair the issue. The company also honored an online coupon that I had, even after the technician had left. We’ve been using Roto Rooter for 20 years and will continue to for 20 more!
Lauren Eastlack
9 years ago
We are new homeowners and didn't know much about out sewer lines. The day after Christmas our toilet started spewing out sewer water in our home. Lance TwoGuns from Roto-Rooter came out to our home with an hour or two of our call. He was able to locate our outside sewer trap in under 5 minutes. We had another company come out earlier in the day who couldn't locate it, but did say that they would need to charge by the hour to look for it. (No thanks!) Roto-Rooter only charged us for services after figuring out the problem. Lance was great and worked hard even though it was freezing outside. Thanks Lance! Now we can use our toilet!! Yay!
Carol LaDuca
10 years ago
I talked to your company on Thursday morning. I told her I had a gas leak in the crawl space under my house. The gas company shut off the gas at the box. She told me some one would be there between 3-7pm. No one showed up or called. I called and talked to the dispatcher around 7:15. He said no one would be coming out. I asked why they hadn't called me or called the warranty company so they could schedule some one else. He said sorry. We scheduled some one to come out Friday between 3:30 and 7pm. Jon showed up around 4pm. But he didnt have a gas detector, so he couldnt fix it. I explained to the woman I talked to in the scheduling that it was a gas leak under the house.. I also told the dispatcher the same thing. Jon said that they would probably be able to come back Sat morning to fix it. We talked, he made some calls and left. Lance showed up around 6pm. He fixed it. I am not sure why a gas leak under some one's house would not be considered a priority! I explained we had a gas furnace, hot water tank, dryer and stove. I also explained that I have a handicapped son. No one seemed to care at all. Friday morning it was 36, raining and windy. It is a good thing I have a pellet stove. But I only had 1 1/2 bags of pellets. The stores dont sell them after March. No hot water to shower with or even to wash your hands with. I couldn't even heat up water on the stove to use. I had to pay the $100.00 deductible through my warranty company. Lance took $50.00 off the bill, but I still had to pay the whole deductible. So you gave the warranty company the discount and not the person that was treated poorly. Jon and Lance were very good. I am very disappointed in your company!!!
Lawrence Brady
11 years ago
Kerry arrived within 1 hour of call.He explained the job thoroughly,excellent plumber,done in a hour,snaked-out our main sewer line to the street saved us from a big mess! Best in Buffalo!
RJ was on-time, friendly and professional. He explained the problem and options to fix the clogged pipe. Even on a rainy Saturday, he was more than willing to take the time and explain what he was doing and ensured that the job was done correctly. Great ambassador of Roto-Rooter, we will be sure to share our very positive experience with others in need of plumbing and drain service. Thanks again RJ!
They were prompt and courteous and would recommend.
Mr. Morgan ID#673 was very friendly and quick. He made us comfortable and was very knowledgeable and didn’t hesitate to give us helpful hints. We will not hesitate to call again and would hope for the same technician to come out. Everyone told us the price would be insane but we found it to be very reasonable especially with the stress we were under not being able to use any bathrooms, laundry or sinks. Everything is now flowing like it should. Thank you
Called on a Sunday night. Was expecting a challenge to get a hold of anyone or to be told I was going to be charged enormous after-hour fees. Diane was great when taking my call and they had a rep out here, Morgan in 30 minutes. Cost was reasonable especially considering Sunday night service. I would highly recommend .
Daniel Herington
6 years ago
Came to house just over an hour after being called on a Sunday!!! Very professional and personable service tech. Cleaned up little mess from machine before leaving, and cleared blockage in pipe causing backup every time any water was used. Will highly recommend.
Maggie Buckley
2 years ago
We had a major problem with a basement pipe on a Sunday morning. Kevin from Roto Router arrived quickly and was later joined by another plumber due to extensive nature of repair. Both men were knowledgeable, efficient , hard working ,competent , respectful and polite. We were very pleased with the service they provided.
I am very pleased with the service that the Buffalo Plumber Roto-Rooter technician Jason #1762 provided on 6-19-13 . He was very courteous and explained what the problem was and what he was going to due to resolve it. I would definably recommend that Roto-Rooter be called for plumbing problems to be taken care of
Bob was amazing took the time to answer questions for myself and my husband! Recommend products to prevent future issues!! 10 out of 10 definitely recommend!
I scheduled service online for a Sunday appointment. Dan the service technician was timely and extremely informative. He completed the job beyond expectations and at half of the price of competitors quotes. I was very happy I chose Roto-Rooter for my extremely clogged downspout drains.
Christopher McPhillips
3 months ago
Showed up as they said they would for an emergency repair. They were thorough about the cause, repaired it, and were on their way in under two hours from when I placed my initial, “I need help now” call.
Helped a clogged kitchen sink. Very efficient and pleasant workman....on a weekend during pandemic,
Charlie Carbone
7 years ago
Max, the Roto-Rooter technician, was excellent in every regard. He was polite, knowledgeable and eager to get the job done quickly and correctly. He is an excellent representative of Roto-Rooter.
Charlie C
Mike, the plumber from Buffalo, came to our home and after surveying the area offered some ideas as to what the problem was, spoke to us each step explaining how the systems work independently and as a unit. and giving us an estimate before beginning any work began. He was thorough, kind and considerate the entire time. He did not rush the job and made sure it was complete and correct before leaving. We will certainly work with him again!
Scott Snitzer
10 years ago
The technician, Scott was prompt and professional patiently explaining each step of the process to clear our backed up sewer pipe with the high pressure jets.He told us how to avoid backups in the future, gave us fantastic tips on disinfecting and drying the basement and did an extra-thorough job of cleaning the gunk out of the sewer pipe.There was none of the cheap, insulting pushing of products and services we did not need as other repairman often take advantage of the customer's lack of knowledge for certain technical services from hardware to plumbing.The local dispatch from Roto-Rooter kept us up to date as to the arrival of the truck since we concerned about the water damage our flooded basement would get if the sewer was not unclogged as soon as possible.Roto-Rooter came through with flying colors and will gladly recommend Roto--Rooter to family and friends in the future!
Technician was kind, courteous, and professional. He explained everything as he went along, gave options on service, and upfront/clear on charges. Job was done quickly and efficiently. I will definitely call back in the future if needed.
This company quickly sent someone here and fixed my problem. Steve was great and professional.
The plumber was not only pleasant but came quickly! I have worked with other plumbers in Buffalo and they were not as helpful or as wonderful as the man who came from roto-rooter! Not only did he come quickly but showed me what was wrong with our pipes and what needed to be done! I will tell all my friends that this is the company to go to with all their plumbing problems! Thank you!
Apryl Chamoun
10 months ago
We have a very old house and Bob our technician was informative, kind and super knowledgeable. He did an amazing job! We use Rotor Rooter on an annual basis because the service is professional and thorough.
Showed up at house quickly. Took time to assess the problem even though late at night!
First of all I am a repeat customer. I called about a clogged basement drain which I did two years ago and it turn out I needed a hydro cleaning which they did and it turned out fine.now it clogged again and I called roto-rooter .They were polite. I told them I probably need it cleared with hydro again but they justsent out a tech with a snake in turn he couldn't do anything. So I had to wait till they sent out the hydro tech which took a couple of hours.Daniel the hydo tech guy showed up and was great.the weather turned to crap but didn't bother him a bit. He did his job well and was verylnformative and polite . All and all it was great service except for the wait. Thank you
Trey was a true professional…courteous, respectful and well-informed.
Steve was very knowledgeable and friendly and went above and beyond to explain why we had plumbing issues. Great service, thank you!
Ashley Romanowski
a year ago
I needed new shut off valves and a faucet installed. Kevin was incredibly helpful and courteous. He got the job done efficiently and made sure to install the faucet so it didn’t hit the wall but still functioned the best way (we already had the faucet and it was a little big). And he was just delightful and very polite.10/10 would recommend.
Derek Houseman
3 years ago
Nick responded in a timely manner (about an hour) on a holiday! He was friendly, straightforward and courteous. He even clean up around the work area. Couldn’t have asked for better service.
Waste water backing up into my basement laundry tubs!! Hurry, call Roto-Rooter! Lance was at my house within an hour. He was just what the doctor ordered! In less than an hour, he cleaned my lines of many tree roots and had the water flowing down the drain. Price, eh, fair I guess. First time I needed a plumber.
Sherry Thomas
10 years ago
Our experience with Roto Rooter of West Seneca has been a very positive one. This is the second time we've had to use their services since we purchased our home in 2011. As many folks know, it can be tricky to purchase an older home and realize what others have done to solve problems or improve things. You usually don't get the full picture until something goes wrong. Fortunately, Roto Rooter is available when we need them to get things back on track! They are prompt, friendly and courteous. Our Technician, Bob, has responded to the two calls we have made to them over the past three years. Bob is very knowledgeable and has solved our problems for us in a timely manner. Bob took the time to explain our problem(s), what to watch for and has even scheduled a follow up for another Technician to come in with a scope to get pictures of our drain to determine exactly what we can expect in the future. We feel confident using Roto Rooter of West Seneca and would recommend them to everyone!
Amazing customer service, when the “Big 2” plumbing companies in WNY both told me they were “too busy” at 2 am on a Thursday morning I called Roto, had someone to my house in 15 minutes WITH NO EMERGENCY FEE!! can’t say enough how pleased I was with this company when my basement was taking on water.
Quick, very professional, friendly and very fairly priced. Highly recommended!
They were out within 2 hr. Ken who was the tech was great. Informative and hard worker. I was impressed with his performance. I recommend them when you can't get the water out of your basement.
Andy was my technician, he was very polite, friendly and professional.He was also very knowledgeable about his profession.I would ask for him by name in the future, I know the pricing is a bit high, but this is a convenience they come out on a moments notice and do a great job.I would highly recommend them
Mike M. technician # 3471 is a true blessing. Within a half hour he showed up and right away told me what the flat rate was- no matter what day of the week or time. Worked well for me since it was a Saturday late afternoon. I had called 4 other companies, left messages and no return calls. And boy was he extremely thorough. He sent his snake all the way (100') to the road twice with two different cutting heads. Then up to the house. He was kind, courteous and wanted to make sure he did the best job he could. He was an answer to prayer. Thank you Roto-Rooter, and thank you Mike!
I called the Roto-Rooter plumber to get a drain pipe snaked. Scott did an excellent job, fixed the plumbing right up. Roto-Rooter is a great service in Buffalo.
Great service snd took time explaining how we can prevent it from happening again.
When no one else would come right out, Roto-Rooter did!! The plumber was extremely helpful and took such good care of me, I almost forgot to worry about the mess that was backing up through my pipes, and into my downstairs. Roto-Rooter FIXED the problem and had their clean up team on site within an hour to clean up the mess. I whole heartedly recommend them!! Thank you Roto-Rooter!!!
David Belasic
3 years ago
The help came quickly & did a good job... but the prices is really high!
Very fast and friendly service in Lockport, NY. Our plumber, Bob, was professional and gave us some helpful hints for keeping our kitchen sink free of clogs. He even cleaned up after himself when he was done.
Margaret Croom
3 years ago
The service was great . Basement free of water! The Service Technician was very courteous and knowledgeable. He answered any questions that I had.
Richard Barone
8 years ago
On Friday Feb 13.2015 Ray F - 3127 deserves a Five Star rating, on one of the coldest days Ray did a terrific job using a snake to free up a tough clogged drain in the front of my house.
Michael Fiotes
a year ago
Kevin, Daniel and Nathan were absolutely amazing!!! Very professional and quick! Would highly recommend these guys for any of your plumbing needs! Appreciate you guys!
Heather Henry
9 years ago
My husband, 4-year old son, 2-year old daughter and I live in a small house in East Aurora with only 1 bathroom. So when my daughter's Tinkerbell toothbrush fell into the toilet and was flushed, we got worried! Ray from Roto-Rooter was absolutely amazing. Not only did he come out to our house at 10 o'clock on a Tuesday night, but he was able to remove poor Tinkerbell from the toilet (which required removing the toilet completely!) and he let my son watch while he worked. He loved hearing about what he was doing, seeing the toilet disconnected - Ray made our family feel at ease throughout the entire process. And he had great recommendations for things we could do in the future to prevent or fix smaller blockages in our shower drain as well. I would absolutely recommend Roto-Rooter to anyone. They are clean, organized, efficient and helpful.
Mindy Elniski
10 years ago
The weekend of 6/2/13, after a weekend of steady rain, we were having some serious sump pump issues. We called Roto Rooter of West Seneca around 3am, and got an early morning appointment for that same day. Chad was our service technician, and he arrived on time and was extremely professional. He gave us our options, quoted us prices, and had all of the necessary parts for our issue. He was super quick too, it took him less than an hour for everything. We had called another place, and they told us it was a $80 charge just to come out for an estimate. We're very happy we went with Roto Rooter! Definitely would recommend to anyone.
Alan Matricardi
2 years ago
Service was responsive and successful in eliminating plugged drain line. Technician Dave was polite and professional and eager to answer questions and provide advice. Very satisfied with the service.
Bethany Widzinski
3 years ago
We are new homeowners so when we woke up to water in our basement I called around to get someone right away. Our neighbor is also a plumber but was at the office so we wanted to get a couple looks to let us know what is wrong and what it would cost. The employee from roto-rooter went into the basement after we explained what happened and that we wanted to know what was wrong. 15 minutes later and nothing so we asked him how is it looking? He then proceeds to tell us he went ahead and reset the sump pump and reset it and it will be $140 plus tax without ever telling us what was wrong and giving us the estimate so we can compare with our neighbor across the street who does plumbing. Especially out with everything going on in the world with this virus and people out of work like we are it’s crazy to see companies taking advantage and not even going about things in the right business practice.
Gary was wonderful 👏. He took the time to even clean up the sewage from the basement floor. I will hire you again, thank you!
Lawrence O'Shea
a year ago
Technician (Albert) installed a tankless water heater for us. He spent entire day, past usual working hours, to complete job thoroughly and professionally, and went to great lengths to make sure things were neat and done properly. We would absolutely seek out Albert again should we need further plumbing work done.
Maggie Coffas
3 years ago
Bob W. was wonderful and honest. He told me pricing of everything throughout the process, explained everything thoroughly and was very helpful. I was scared that I would be taken advantage of because I am a female, but you can tell Bob has had and will always have wonderful experience with customers! Thank you again.
Our sewer was backed up on a Sunday and we thought we'd have to wait until Monday to have the problem fixed. Not so with Roto-Rooter. My husband called the friendly and helpful people in the office and they had someone over for a free estimate in less than half an hour. Mike was professional and polite. He also found the source of our problem quickly. In less than an hour he fixed the problem and we were as good as new. Thank you!
Raymond Bracero
3 months ago
Ronald was very personable and informative. While he was snaking our drain he took the time to explain things and reasons why he was doing certain things. He also made some very good suggestions so we don't have the same problems again. I was a retail manager for over 27 years and If I was still in that field I would have tried to recruit him to come work for me.
My son and I share a 2 family home in Sloan. We found water in the basement and realized the sewer was backing up. The inside caps threads were stripped and allowing the water to come in. We called Roto-Rooter and they were willing to come saturday night. But that meant 'someone' would have to stay up till midnight to let them in! So we called back and set the appointment for sunday morning between 9 and 12. At 8:30 my doorbell rang and there stood Chad. We went down to the basement and he assessed the problem, told me the price and got to work. Within the hour he saw that my pipe was full of roots. I have a hedge and a large tree in my front yard. It took him a while to get those roots out of the pipe and into a container that he brought. I suggested my garbage but he said he would dispose of everything. When the pipe was clear, he recommended RootX to kill the rest of whatever roots may still be in there. He told me the price and assured me that this would definitely be a sensible solution AND that I should have this done next year and the year after that do both the RootX and the snake just to keep everything running like it should. Chad was pleasant and informative. It took 3 hours to do the entire job. When he was done HE cleaned up and made sure the new cap was tight. When he left I had the feeling that I had done something good for my house and that keeping it up in the future years would insure that it would stay that way. I would recommend Roto-Rooter to anyone that needs a great experience for a horrible problem. Thank you Chad, and were your mask when pouring the RootX.
These guys were super professional helpful and friendly did quality work in a timely manner all in all well done.
David Kirszenstein
10 years ago
This is my 3rd time using Roto-Rooter over the past few years. They're always ahead of schedule, professional and go an extra step to get the job done right.
Samantha Fantrazo
11 months ago
Big bob was very friendly . Awesome service !
We had a sewer backup into our basement!!! Totally disgusting! From phone call to complete resolution, 2 hours. Tom was very professional and knowledgeable. Thank you so much Roto Rooter!!
Great service. On time. Very knowledgeable. Didn't stop until the job was done to his satisfaction (which was the highest standard from what I could tell).
Michael Aumer
7 years ago
The Serviceman arrived very shortly after I called and went right to work. He was knowledgeable, efficient, & courteous and had the problem solved within a half-hour. I was very satisfied with the work performed and would look to them again should the need arise.
Prompt. Professional. Job done right. Will use again. Totally recommend!
Georgeann Redman
8 years ago
called nearly a.m. today 6/26office answered immediately and knew of my past use.the contact person said a tech would be here before 11a.m.Raymond arrived at 10 -introduced himself indicated up front the cost - checked the area /p[pes/drains involved with sewage back up and determined what was needed. He was polite in asking me to turn water on etc . He was professional and personable in all interactions. He was careful with all the machinery used so as not to create any extra work or damage.Upon leaving he described what the problem was and reiterated possible follow up clean up services.Roto Rooter a super heroHe explained follow up services -I asked for your drain product as I had used it in the past.He followed all procedures and processes carefully.S
I had great service from tech Kevin. He was very professional, knowledgeable, and thorough. He was on time and even though he had a lot more jobs to do after mine he made sure to take his time and make sure my issue was resolved and all my questions were answered. Roto Rooter probably isn’t the cheapest out there but I had a great experience and would highly recommend them.
Great service! Would recommend
Andy Canizares
6 days ago
Roto Roooter did an amazing job fixing the issue with our kitchen sink and now it drains beautifully! Very professional and took less time than we anticipated.
Morgan cleared the mainline. He then had a drain scope get a detailed look at the system. Great job.
Corlene Orffeo
8 years ago
Our home in Hamburg was built in the 1950's and therefore has old style drain tiles to transport house waste to the town resources. Our front yard has four mid sized trees which have had their roots growing into our drainage for some time. We noticed an issue on a Saturday morning and called a bunch of plumbers listed online. Roto-Rooter was the only business to answer the phone. Not only were they able to help us same day, they gave us options and explained the issues and future considerations.
I thought this company was very organized and they were able to schedule me in quickly. I would highly recommend them for their customer service.
Glen Gebhardt
3 years ago
Nick was fabulous. Honest. In and out. Would recommend to anyone.
Kimberly Bobo-Taylor
2 years ago
Mr.Marks was.on time and a very pleasant young man. He was truthful and straight forward about what he was going to do and the price. He put us at ease and completed the job very quickly. At the end of his business he gave us his card and we will use it.
Paul Marchetti
a year ago
The service technician was quick and resolved the issue in minutes. It was worth the cost
It was very easy to make an appointment online and I got to pick a timeframe that was convenient for me. Everything was quick and efficient.
Richard Dvorak
a month ago
Excellent experience professional nice respectful broke everything down so I could understand
cindy mierzwa
10 years ago
They fixed our water tank to be as good as new, we couldn't ask for a more better/ perfect repair & now our hot water and our upstairs sink that hasn't been working for about 5 years is now working as new as can be. Thanks Roto-Rooter(:
Service technician (Matthew Gilbert) was incredibly personable, professional and most importantly - thorough. He arrived within an hour of our call, identified the issue, remediated it and gave us immediate peace of mind. Great service experience
Mary Anne Dains
7 months ago
Good, the plumber was very thorough
Morgan was fast , friendly and professional. Thumbs up to roto rooter for have someone like Morgan on their team. Keep up the great work.
Bob was prompt and professional. He was able to get our main line to drain and made recommendations for next steps.
Joseph Rotterman
a year ago
Been using this plumber for years! Reliable company with friendly, professional, knowledgeable people who get the job done ! Would highly recommend their services!
Ken was on time, and gave me up to the minute details on his progress during his work here. He was very knowledgeable about the work he performed.
Great company with fast service. Our tech Kenny was friendly, very knowledgeable and knew his job well. Very pleased with his service!! Thank you!
Give us no trouble, work really well and communicate very clear.
Was a little more then I wanted to pay. but work was awsome quality and was done fast. Matt O. #103 showed up was very polite and explained everything.
Trey (sp?) came right away, cleaned out my sewage drain and set up another tech to send a camera through it to diagnose any further issues
Emily-Rose Barry
a year ago
Arrived quickly and were professional and courteous! Would recommend.
Avoid water clean up at all cost. They made a bad situation worse. They had a total lack of respect and consideration for our situation. They should not be in this business.If you need a clean up service, avoid the temptation to rush to get started. It is hard, but you will be better of if you take a little time to be calm and shop carefully for services. Wet stuff will be ok for a few days, we are still able to save pictures found a week after getting wet.We used their water cleanup service after a house flood due to frozen pipes. The workers are all unsupervised young kids, some of whom cannot follow simple instructions. They want to come in, get all your stuff in a dumpster, rip out you carpets and drywall and leave.Their salesman told the following lies:.1)They work evenings and weekends - they worked 10 to 4 most days that they were on site. This caused us to have to use up 8 hours of vacation time for them to be there 6 hours. They told us they were coming on Saturday but did not show up, wasting more time. Their manager took an hour and a half to return our calls only to tell us they were not coming and would not be sending anyone to work on our house on Saturday, and then had the nerve to say we told them not to come on the weekend! This is after their worker said they would be there!2)They said they would work with us to accommodate our needs and work with us to get the place cleaned up. Total lie. The house belonged to our recently deceased family, and they were not at all sympathetic to how difficult this task and the destruction of the house was for us. The salesman(Pat) and the manager (Brian) told us Pat the sales guy was supposed to be our primary contact person for the job. After we signed with Pat, we never heard from or saw him again. There is no single person running the job. Their team was not accommodating. They threw stuff in the dumpster that they were specifically asked not to, mixing the stuff that we had spent many hours checking with stuff that was not checked. Many old family pictures were found in the stuff we checked. It is now impossible to know what in the dumpster was checked and what was not, and it is all frozen together into a one big clump. Irreplaceable family pictures, some almost one hundred year old could be frozen in the bottom of a giant dumpster, all because their crew can not follow simple instructions. Of the pictures we did find, most were easily saved by being set on paper towels to dry.The crew refused to label all of the trim they removed from the house, hundreds of pieces, so it will now be much more difficult to put the house back together. The crew also mixed construction waste ( drywall , insulation, etc. with personal belongings in trash bags, and when asked not to do that told us we could just look through all of it, effectively tripling our work and requiring us to handle fiberglass insulation to get to our stuff.. When asked to not put bags containing personal belongings in the dumpster until they could be looked at they threw them in the dumpster anyway. After this we told them to leave and not come back. So we are left with our late parents stuff that we checked and did not check all frozen together in a giant dumpster mixed with insulation and drywall in the driveway. We would be better off if they had never set foot in the house.After many problems the water restoration manager at one point offered to come and supervise the job, but said he could only stay a couple hours, not the whole day. It is absolutely ridiculous that we are expected to supervise his workers who can't follow instructions for him!There are some workers who tried to be helpful and worked hard, unfortunately their efforts were undermined by others. To them I appreciate your effort at a very hard task.
Just had a good experience with Roto Rooter. Sump pump failed. Roto Rooter sent someone fast at 10pm and even called twice in advance to update me on the projected arrival. Daniel was great and even provided advice regarding some other issues that I may need to eventually fix.
Thomas Kirchberger
8 years ago
We needed a plumber ASAP! I looked up plumbers in Buffalo NY area! Roto Rooter was my first call!! They were at my house within a hour and did a great job! Thank you Roto Rooter
David Speier
10 years ago
My Roto Rooter experience was on of the best plumber experiences I've encountered here on the Buffalo area. I have been having problems with drainage in my house for quite some time. Steve came out in some of the nastiest weather we've had this year and diagnosed the problem with his sewer line camera. In bitter winds, he was extremely thorough and explained everything as he proceeded. He gave me a repair quote and scheduled my repair on the spot. I look forward to a dry basement from here on out.
Hannah Edwards
2 years ago
I had a water leak and they answered the phone the first time I called. They had somebody out immediately to take a look and figure out was going on. They gave a fair estimate and made sure I understood what needed to be done. Additionally, they worked around my busy schedule. They did quality work and I would use this business again for any issues I had.
Jackie Sypherd
a year ago
Our technician was Morgan, very nice and got the job done. Had a clogged sewage drain, water backing up in our basement. Roto Rooter was the only place that could have a tech out within a couple hours on a Saturday.
John Bennington
3 years ago
The technician arrived on time, was courteous and logically diagnosed the problem. Very satisfied.
The tech was very professional. Explains everything
Was very neat and clean as well. Would hunky recommend!
Gerald Natiella
3 years ago
Great Service. Figured out the issue within 5 minutes and had the problem resolved in 20 minutes.
Stephanie Banaszak
10 years ago
I called two other plumber's offices yesterday trying to find someone who could get to our house as soon as possible to replace the sump pump as our basement had minor flooding. The receptionist at Roto-Rooter was the first one I talked to who was polite, friendly, and helpful. Mike came out first thing the next morning and was very professional. He answered my many questions. The job was done quickly and well.
Joanne Sabio
11 years ago
We had a clogged sewer trap and out basement sink was overflowing. It was at 7:30 pm and we did not know who to call. We called our local plumber in Buffalo at Roto-Rooter and one of their employees was at our house within an hour and fixed the problem for us. He was very professional and new exactly what to do to fix the probelm. I was glad we called them so we could have a worry free night sleep.
Such a good job! Efficient, professional, and informative! I will definitely use them again!
Melissa Hannon
7 years ago
We had a incredibly slow draining tub for years. It finally reached the point were we needed to call Roto Rooter. Making the appt online was easy and Bob W was fantastic. The call was scheduled between 8 and 10am and he called at 7:30am to say he was on his way. Troubleshooting the issue was a challenge but after some quick thinking, Bob figured out where the clog was and fixed the issue. He even instructed us on the care and feeding of our pipes (being the house is on a concrete slab). Bob W was friendly and explained everything. I am happy to have my tub back.
Kevin Pawlukovich
9 months ago
Robert came and helped out first thing in the morning as no one was available the night prior. Robert was awesome and an amazing help to get our house back up and running and very professional. Very thankful for his help!
Andy and James were great. Timely, courteous and professional. James did a good job of explaining issues related to clogged sewer and how to avoid.
Lester Lachuk
3 years ago
First, I was surprised there was no service call fee as compared to other plumbers for work on a Sunday, during Covid-19. The service tech came within the hour, assessed the situation, got the needed part and additonal help. They were done in about 3hrs and I know I wont have an issue with a clogged sink any longer.
Michelle Buchheit
7 months ago
I had very excellent service. Roto is very dependable. Seth was awesome he was very helpful. I would recommend roto rooter to everyone I know.
Ron did a great job and very professional.
James Zawodzinski
a year ago
Great service. Very good plumber. Super professional
Great service. They were able to replace my hot water tank immediately. I use them often for my business as well as my home.
richard johnson
a year ago
The job was done very professional and the equipment was top of the line for my sump pump. I will be using this business again when needed.
Service was speedy and efficient. Ray did the job that was needed and was informative. The service was hassle-free and fast.
The technicians who took care of our plugged kitchen sink today were very knowledgeable and professional. They knew exactly what to do and fixed the problem quickly and efficiently. They were also very personable and easy to work with. We are very satisfied with our experience.
Thorough cleaning job done by Jeff #5524. Respectful & kind.
Scott Johnson
10 years ago
We live near Buffalo and were in need of a plumber. I scheduled my appointment with Roto Rooter using their on-line scheduling. After making my appointment on-line, I immediately received an e-mail confirming my appointment and stating that someone would call me before they arrived at the house. I did receive a phone call around noon from a very friendly woman telling me it will be about 1 1/2 hours and it was exactly that. At 1:30 they phoned me to tell me they were on their way. Chad the service technician was very friendly, professional and did an excellent job explaining exactly what he was going to do. He told me exactly what the cost would be. We had raw sewage backing up into our stationary tub in the basement from all our drains. He confirmed the problem, explained it as he went along and then completely explained to me the use of the ROOT-X he used. The service was fast, professional, and friendly and they did an excellent job. I highly recommend using Roto-Rooter.
We were so pleased with our experience. Nick Ludlow (#2321) was thorough and effective in identifying the issue. He had great customer service skills and handled the situation quickly. We will definitely be calling Roto Rooter again with any of our future needs!
Our plumber Did a great job identifying the problem and trying to do it in the best way for our budget and our home. We are impressed by his knowledge
You didn't even get my name right on the request for a review. Seriously???
Took a lot of the stress out of the day. Brandon - 5701- was polite clean professional punctual and understanding
Got to the root of the problem of the mess the contractor left after installing shower hardware that leaked down through my kitchen. Destroying my ceiling and walls.
Michelle Sacilowski
a year ago
Our Roto-Rooter technician, Morgan, was very professional, helpful and honest about our situation. My husband and I were very nervous as to what was happening and how much it would cost since we just bought our house a few months ago. Morgan was amazing and we would have him help us again in the future.
It was at 12:30 Sunday night my daughter took a late shower then went down stairs to check on the dryer. She found the basement flooding, about 3 inches of water covering the laundry area. When seeing all the water I thought for sure I was going to miss a day at work. I called Roto-Rooter because I have used them before. The operator said it would be 1 to 4 hours tonight or between 9:00 and 11:00 tomorrow. I chose the 1 to 4 tonight. It was a little less than an hour when Mike the Service Technician arrived and in less than hour he had the the drains snaked out and water running freely. Mike was an extremely courtious and knowledgeable Technician. He also did a verry good job cleaning up when he was done. He was a true professional and I would not hesitate to call him again for service.
Richard Brooks
3 years ago
Roto Rooter came in 15 minutes and had the issue solved with in an hour. highly recommend
Josh Raimonde
3 months ago
Awesome tech! Raise deserved for awesome service.
Trey was on time, helpful, professional, and very personable. I would call him back anytime. Great service!
Tech Ray came out and fixed my issue. He was very professional and took his time. Thank you
Jason tech 5524 came over and was very courteous and professional. Had a serious pipe backup. He tried numerous amount of times without giving up until the pipe was clear and clog free. He was very relentless and had to go through 2-3 methods but stuck with it through the entire ordeal. Loved their service. Will recommend to any and everyone.
Terrance was great. Very prompt and knowledgeable. Charges were a bit pricey, but I was desperate.
paula sinclair
2 years ago
The Technician was personable and went above & beyond on our Saturday Night service call. Highly recommend!! THANKS ROTO ROOTER!!
Was totally pleased with the service from Roto-Rooter. I called several other companies for quotes and all of them wanted an emergency fee, if I wanted same day service. Roto-Rooter did NOT.If you have a plumbing problem who wants to wait until the next day .Not me. Plus the others wanted me to wait 5-6 hrs. for service. Rotor-Rooter was here within an hr. and a half like they promised. My technician Jim M. was professional, friendly, and knew his work.He explained in detail what was going on in my sewer line,showed me with the camera, answered all my questions.Their prices beat all companies I called. Would highly recommend this company,and not to mention they have COUPONS.
I had a persistent sump pump discharge line problem. When this issue occurred for the 3rd time this summer, I contacted Roto-Rooter. The technician, Frank came out in about an hour. He was prepared to tackle and diagnose the job. What I really appreciated was that he actually took the time to try and solve the problem while he was there. He didn't make an attempt and then give up. He stayed with it to try and make it right. He followed up with me afterwards and reviewed the next steps that he would pursue to rectify the issue once and for all. He even took a coupon for today's service call! Thank you!
My technician was Tomm Page. He was honest with the $$'s it was going to cost, informative, knowledgeable about drainage systems, clean and very service oriented. When I have work performed in the future, I will definitely request him by name. I really trust him.
Bob was very knowledgeable. I am so glad that i called roto-rooter. He did s great job!
This is my second time using this service and each time there have always been an issue they will give me a time limit and no one would come out between those times so I will have to call for them to tell me all their behind like you have no other person to come out to take care of the job. Between 3pm-5pm they were supposed to be out here it's a little after 7 p.m. and again no one called nor came. Has anyone else had this issue. I wouldn't recommend anyone to go to Roto rooters
Very good experience..... Timely arrival, professional attitude. Quickly resolved our issue. That is all that I ask.
Dmitriy Domnitsak
a week ago
Pump failed. Needed quick replacement. They came out quickly, professional and used quality materials.
David Archibald
3 years ago
Kevin, the Roto-Rooter technician, was at our house within an hour of my call. He needed to clear our sewer line from the house to the street. Once the line was flowing again, Kevin was exceptional by making sure the line was totally free of roots. He spent over two hours properly cleaning our sewer line. This was outstanding service.
Ronald was very friendly and did an excellent job fixing my washing machine.
Sam Lombardo
5 months ago
The city Main sewer backed up and clogged drain
Jeremy Thompson
a year ago
Morgan at Roto Rooter did an incredibly well job. Very professional and went the extra mile to make sure everything was running smoothly. Our tub had been backed up terribly and he did the job. And a great one at that! I’d strongly recommend his services if you have any plumbing needs.
Susie Roaldi
11 years ago
Albert was very professional &courtious. He worked at my home from 10:00 a.m. until 5:15p.m. He did everything possible to FIND my problem & then FIX my problem. Albert explained everything he was doing & why. Albert wore covers on his shoes when entering my home. I would DEFINATELY use & recommend Roto Rooter again. I also would ask for Albert personally.
Mike was awesome! Thank you
Excellent Service on a Sunday! Jim was professional all the way.
David Macro Sr
2 years ago
We had an issue with a plugged kitchen sink the night before Thanksgiving. We call 3 different companies. First still has not called us back, second promised an 8am appointment but never showed up or called. Reached out to Roto-Rooter Thanksgiving morning at 8:30am and Joe was here in 2hrs as promised and fixed the problem in 45min. We now can enjoy our Thanksgiving dinner. Thanks to Roto Rooter!
Very satisfied with the service. I had a clogged toilet. Technician came in explained what he needed to do to fixed the problem, provided estimate and there was no surprises. He also gave me a tip on how to flush the toilet which I never knew. I love the fact that you can call roto-rooter any time of day and they show up that same day within hours. I also like the fact that a representative will call you when the technician will show up within 30 minutes. I would definitely recommend calling roto-rooter for all your plumbing needs! Buffalo,NY
The technician were outstanding! I would definitely recommend them
Technician quickly assessed my two issues, provided an accurate and reasonable quote and completed the job in a timely manner and cleaned up after. Technician was courteous, professional and reliable. Highly recommend.
Colleen Slota
2 years ago
Andy H #1140 Provided outstanding service! Competent, knowledgeable and went above and beyond my expectations about the job. He explained everything I had questions about. I could not have had a better experience. I will definitely use the service again!
Matt O #103 Did a great job. He was very knowledgeable and professional. Took care of our issue quickly and efficiently!!
Paul Steimle
10 years ago
The plumbers who came to my house were very professional and courteous. They took care of tree roots that were causing drainage problems for me. I would recommend them to anyone in Buffalo looking for a plumber.
Had a pipe leak at the house in Buffalo and needed a plumber in a hurry. I called up Roto Rooter and they said they would have a repairman at the within an hour. When Albert, the repairman, came, he took a look at the pipe and then gave an fair estimate. Albert did a fantastic job with such a tough repair(It took 5 1/2 hours!) and I recommend Roto Rooter for all you basic and not so basic plumbing needs! A+ effort and service!
Chris Russell
2 years ago
Both service people were very helpful in explaining what was happening. Both were personable and professional but still respected social distancing (as much as they could).Still rather costly but had good coupons online.
Melissa Liberatore
9 months ago
Fast and efficient service. Very nice service man
Matthew Kast
11 years ago
Great and quick customer service for the buffalo area. the plumber arrived on site within an hour after the call was made and he was extremely friendly. we had a clogged bathroom sink and unfortunately we needed to have pipping replaced to fix the issue but he did explore other more cost effective ways to resolve the issue prior to using the last resort. i would recommend them for any future plumbing needs if you live in the buffalo area.
Our toilet was clogged, and Kevin showed us how to properly unclog the toilet and how to properly use a plunger. We had no idea we were using it incorrectly. Thank you so much for your fast and prompt help!
Jeremy Minear
2 years ago
Jason, the plumbing technician, did a fantastic job with our emergency plumbing clog. He was dispatched on a Sunday morning, on a Bills game day no less, and couldn’t have been more focused and helpful. He was very courteous and mindful of putting his protective foot booties on the entire time. That’s very rare, but also extremely welcome and important to me. He tried multiple fixes for our issue until he got the job accomplished. He is very knowledgeable and thorough, both necessary components to completing our job. I was very happy with both the company and Jason, and no doubt recommend them moving forward for your plumbing needs/emergencies.
Very satisfied with Steve the plumber who came and also with Logan who contacted our Insurance Company.
The downspouts for my gutters was blocked with debris. Placed call with Roto-Rooter and much to my surprise, they were there couple hours later and had everything running back to normal.Would absolutely call again, technician Dakota was very professional and explained everything he was doing.
I had an excellent experience. They were at my house within an hour of calling and took his time to take care of my problem and with much success. Cleaned up afterwards it was great. I would definitely recommend Roto-Rooter for your plumbing needs. Richard was so friendly and helpful and extremely professional. Awesome job!!!!
Erienne Austin El-Sharif
8 years ago
My husband and I just had the most terrible day. Our vacuum broke, our kitchen was breaking, and at the end of the day we noticed a gigantic leak in our basement! I was panicking because it was 6:30 on a Sunday night and who was going to come out and how expensive would it be? Within 30 mins we had someone here and he was great. He had to go out to buy a part to fix it but it was all done within an hour and a half! Thank god for no more leaks! I was really surprised with the guy I talked to on the phone said they didn't charge extra for sundays and treated it as a monday. Thank god! we really needed that right now and I would recommend these people to anyone! Especially Mike Marks who was our Service technician. He was great!
I’ve always had a great experience with Roto-Rooter. Jason from Roto-Rooter just wrapped up fixing a pretty tough job. Unfortunately I learned the hard way, flushable wipes are actually not flushable. He was there super fast and got everything back up and running.
Regina Nirelli
3 years ago
Jason came to my house within an hour of our issue. He was able to diagnose and fix the blockage quickly and professionally. He even told me about a coupon I wouldn't have thought to look for.
Joanne McDermitt
10 years ago
When the plumber got to my house in buffalo he was very polite young man. He was courteous and did an excellent job.
Elizabeth Davidson
a year ago
They responded to our problem (sewer backup into our basement) quicker than we expected. The service rep kept us informed as he resolved our problem. He was friendly, polite and professional. I would highly recommend this business/individual.
Ronald was very professional, and explained thoroughly everything that he was doing.
Technician very young but seemed to know what to do. Kept me informed and went to get parts. Was more expensive then I expected and took longer then I expected but work was completed satisfactory and cleaned up before he left.
The response time was in the time stated by the dispatcher. The service man was friendly and respectful. Very thorough in his repair and explained everything. I was very pleased! Our service man was Tomm #1075.
Had Roto-Rooter come out on a Sunday afternoon. Arrived with in time frame. Scott was very professional and did a great job cleaning our main sewer line. would highly recommend.
Josh fixed our old toilet in about ten minutes and reassured us that it was still in great shape. For all I knew, he could have sold us a whole new sewer. He was honest, friendly, professional and did his work quickly and efficiently. When he wrote up the bill he asked if I would be offended if he gave me the senior discount. (smile). Not offended at all! Best plumber I’ve ever used in this house over 30 years AND the most reasonably priced. And it’s on a holiday weekend. Ten out of ten stars.
Amber Morrison
2 years ago
On call came fast on a Sunday night to clean up a sewage leak from a back up drain. The plumber was extremely professional and friendly. Would definitely recommend.
Eugene Pantera
7 years ago
Very quick response. Plumber was very nice, remembered the dogs from a much earlier visit. Checked problem with camera, removed blockage, showed me where and what happened. Everything covered under RR warranty though the problem did not have anything to do with the work they did. Ever since RR came out (quickly) on a cold New Years day morning, they are my go to.
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