Best Hot Water Heaters in Boston MA

Very professional, personable, and I would hire them again I would recommend them as a 5 star comp.

They have preformed numerous repairs and inspections for us. Each time their work has been outstanding, very respectful of the house, and they have exceptionally competitive pricing.

The first time they removed an exceptionally deep and stubborn clog. We had a 25' drain snake, which was not able to reach it. The 2nd time they diagnosed and repaired a sump pump float switch. The 3rd time, most recent, they conducted preventive maintenance of our heating system. They removed all the air, identified which issues I did not need to repair now (just keep an eye on), and conducted training on boiler operation . These folk truly know their craft and preform exceptional work.

I will continue using this service company as my go-to plumbers.

Rich responded to my inquiry promptly, came over the same day and installed the new water heater at a reasonable price. Very professional.

This is not our first experience with Pann, nor will it be the last. They are always punctual, always professional, and their work is exceptional.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Called Akian to fix an AC drain leak for my parents (in their 80s) in Watertown. Technician was professional and on time. However, when scheduling, I was told about the $59 dispatch fee but NOT about the $69 additional evaluation service call fee. Total charge was exorbitantly expensive. Almost $475 for two half-hour visits and minimal parts cost. Disappointing.

Michael is awesome. Great attentive service. Persistent in the face of challenging issues. And Lori, the business manager, rocks.

Barrell Plumbing is the worst service provider I have ever encountered. The receptionist is so rude and unprofessional. She slammed the phone while I was trying to explain to her that I never received any confirmation of appointment, so they should not charge me as there was never an agreement of order. I got not only excellent services from another provider, but also email confirmation and introduction of the team that would be working on my order. I received further email follow up from that provider to ensure I was satisfied with their service. It's like day and night compared to what I got from Barrell: rude receptionists (a woman and a man), no confirmation of appointment, $165 bill for dispatch fee and labor charge while they did not perform any services. I don't know how they can live with themselves charging people for nothing.

We needed help with our HVAC system during a heatwave. They were very quick to respond and very helpful and they came out. Would recommend to anyone.

We were not getting heat in a back bedroom. Tom came out and found out the previous folks must have had kid(s) who threw down all sorts of stuff down the ductwork. He cleaned our furnace and fixed our problem with a very reasonable price. Highly recommend!

Highly Recommend Boston Water Heaters. My CO alarms went off this morning out of the blue and national grid had to turn off my gas. I called 15-20 heating, plumbing, and hvac companies, and BWH was the only one who offered me the same day support I needed. Despite having numerous other jobs that day, Rich was able to squeeze me into his schedule, take a look at my boiler and heating system, and give me assurance and direction on what to do next. Thank you Rich!

Repaired my heat pump. Showed up on time, worked hard, and charged a reasonable price. What more can you ask for?

Professional and efficient.

Would definitely call E Francis Plumbing again. Came to my house in an emergency and did the job quickly and efficiently. Very professional. Five Star + Rating

Joe was very professional, arrived on time and done a smooth job. there wa minor gas leakage in my garage. Joe's team came on a short notice and did the job very professionally..