Best Water Heater Repair in Boston MA

Chilli Willie has come to our aid multiple times and is always super responsive, communicative, prompt and professional! They've provided quick, quality solutions basically on the spot. Seriously exceeded expectations.

I called Alpha Omega to replace my Navient Combi Boiler. Sam responded right away and was able to arrive the same day! He was so helpful and very fast in the way he worked. His price was way better than the other two companies I tried before so I saved alot of money and frustration. Definitely will use this company again. Thank you!

As someone who doesn't know anything about plumbing, Drain Stars did a fantastic job explaining to me what was happening with our leak, what our options were, and pricing. Service was quick and efficient. I'd absolutely use them again.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Had the pleasure of working with Antonio from Akian. He was personable, sociable, and very patient with me to teach me about the new system and how it works.He was excellent at installing the duct work and made everything look fantastic, neat, and tidy. Highly recommend working with him and the team.

I called him at 7:30 AM on a Saturday morning and left a message. Kevin McGrath called back in 20 minutes. After explaining the situation, he said I'll come over between 9 and 10 AM, but he arrived a little earlier before 9:00 AM.

Within 20 minutes he had figured out a work-around to get it going temporarily, and explained that his son (also named Kevin) would check on getting a warranty replacement, and we could discuss this after the weekend.

The fact that he came right away, knew exactly how to fix it (being an older gentleman he knew some tricks the younger guys probably wouldn't have come up with), and on a weekend made it well worth the price. I would definitely give him a big thumbs up.

Ken M was amazing! As a new home owner, I knew nothing about my HVAC system, but Ken took the time to explain how the system functioned, the necessary maintenance, and answered all of my questions. He even showed me how to replace the filters. Highly recommend Sila, and especially Ken M, for all of your HVAC needs!

Great company. Professional service. Very quick response time....!!!

Michael with Presidents Plumbing was super responsive when I had a problem with my heat. He took care of the issue and I had heat within an hour. He was super professional, explained the issue & how I can prevent it. For sure someone to rely on!

Charlie and Pinnacle Plumbing have done dozens of jobs for us and have always been great to deal with and do excellent work!

Fast service, reasonable prices and quality work!

Don Nally and his team do good work and stand by it (we had a double combination boiler install). Would have preferred a bit better communication/scheduling during the job but it was worth it in the end. Also, separately had a very fast turn-around for a smaller task (disposal replacement). Would work with them again.

tom hooked it up big time. fit us in to his schedule. everything was no big deal. the job was done correctly and professionally, and his price was right! this is the guy you need to hire for the job. period.

I manage a lot of property in the Chelsea area, Vinny and Aquaflow are always willing to help and give an HONEST opinion on any plumbing projects I am working on. I would recommend him to anyone needing plumbing services. Thanks Andrew

Among other things, I replaced all of the plumbing in the house. The project has a considerable scope. His work is visually stunning, and his cleanup is impeccable. I have nothing but positive things to say about this. Though I'd like to think I'll never need plumbing services again, I'll already know who to call.

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

Always available, good prices, easy to deal with. Been using these guys for five years - everything from a faucet leaker to furnace replacement.

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.