Best Water Tank Repair in Boston MA

The employees are A++!! Steven has now done several jobs for my home, and is always responsive to my many questions. He’s honest and my first call when I need help!
Tony, Ozzy, and Alex did a fantastic job and made sure all was well when installing my new ac and furnace. I super appreciate you all! 😊

Phil and Jorge are amazing! 5-star service.

Very friendly, quality service!!!

Jay answered early on a Sunday morning & talked through my potential problem with me, advising me honestly. He came over only hours after & as the problem was negligible he charged me a nominal fee. We were able to talk through a few other potential plumbing opportunities in my home & I was afforded some excellent advise. I'll be using them for any/all of my plumbing needs!

I hired Tom through a separate service, Jiffy. I asked him to unclog 4 sink drains, fix a leaky sink handle, fix a leaky faucet, and fix a slow-filling toilet. He did not come himself but sent an apprentice with another, even more junior helper. Mark and Jack were very nice and did decent quality work, but they were very slow.

2 hours in to the job, Jack had unclogged 1 sink and together they had replaced the faulty toilet flow valve. An hour later they had replaced a cartridge in my sink handle. I sent them away after that despite not finishing all the work because I was afraid of being overcharged.

I thought I was being over cautious because I asked Mark to call Tom directly and make sure I wasn’t being charged by time, but instead by the job. Mark said, “oh yeah, cuz I know what this looks like. It seems like we are dragging this out to charge more. Don’t worry. This isn’t by time. I’ll call Tom and make sure and I’ll talk him out of it if he was planning on that. Mark told me it was all set.

Then the next day I get a bill for $315 (2.5 hrs labor) for what I could have done myself in half that time. I’m not a plumber but have done both of these jobs before by watching YouTube videos. (I was just trying to multi-task and be lazy by hiring someone.)

Tom has been great at responding to my communications but does not see any problem in the above. He even said an appropriate charge (if hired outside of the Jiffy app) would have been $600-700. If true, that is egregious.

I would never hire him again.

I manage a lot of property in the Chelsea area, Vinny and Aquaflow are always willing to help and give an HONEST opinion on any plumbing projects I am working on. I would recommend him to anyone needing plumbing services. Thanks Andrew

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

We needed help with our HVAC system during a heatwave. They were very quick to respond and very helpful and they came out. Would recommend to anyone.

Brian and Tommy are the best. Very knowledgeable and honest. I manage properties and only call them if there is any plumbing needs.

We were not getting heat in a back bedroom. Tom came out and found out the previous folks must have had kid(s) who threw down all sorts of stuff down the ductwork. He cleaned our furnace and fixed our problem with a very reasonable price. Highly recommend!

Rich is a consummate professional. He completed an oil-to-gas conversion for us when our oil boiler failed. He thoroughly explained the process to us and was present throughout the process when other contractors needed to be involved. Rich was communicative throughout the process and considerate of our needs. He ensured that we were not without hot water throughout the furnace transition process and worked around our family schedules. We are very pleased with the final set up and are very grateful to Rich and Lori for their guidance, kindness, and conscientiousness throughout the project.

They charged me $150 for spending a couple of minutes to tell me to call a plumber!! We called the plumber and found no issue. I called a different drain cleaning company and they came over to diagnose the problem and fixed it. If Rapid flow had done a their job we would not have needed to call the plumber and a different draining company. I wasted time and money and regret calling Rapid Flow in the first place.

Quick to schedule a service call for a broken hot water heater. They came out the same afternoon and fixed the problem for $300 including parts. Most others we talked to were recommending a complete replacement. Unsure how long we would be staying in the house so this was the best course of action. Would use again.