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I would run swiftly in the other direction if you are considering using this company! Save yourself the headache.

Contracted Mr. Super Plumber (Maurice Walton), on Thursday, December 10 to do a very simple install and exchanging out of pipes and rough-in in the basement before concrete was poured. I hesitantly gave him a 40% upfront and he also asked for another 10% when the job began. Regrettably, I did this and this is where the nightmare began. I know the job was simple because we hired a plumber afterwards who did the job in a half of day with a complete crew. Hindsight is always 20/20!

He showed up the following Tuesday with one worker that did not speak english (called him his helper) and was completely unprepared to do what we had contracted him to do. He spent most of that first day talking and making excuses about why he could only work 4 hours the first day instead of 8. He said that he was tired from having to respond to an emergency at a woman's house the day before. He asked me if it was ok for him to leave early after the first day because he was tired and that he was ahead of schedule. The work that he did on the 1st day could have been done in one hour with a skilled crew.

Day 2 and 3 were much of the same, he showed up late, left early, left the jobsite on multiple occasions for product runs, and had tons of excuses why a one day job had turned into 5. Maurice also communicated to me that my presence on the job site (the house that I own) made him nervous and asked me to trust him and that good work takes time. This was just another ploy and pressure tactic for him to avoid doing what he said that he would do. Aside from all of these other issues, Mr. Super Plumber was just unprofessional. There was zero urgency to do what he communicated at the time that he said we was going to do it. These were signs that I missed.

The entire time that he was on site he kept reminding me of how much money I was saving by using him and how he wasn't charing me more for things that he began to see that he did not anticipate. I regret that I did not follow my first instinct when I met him and went elsewhere.

To date he has received $3700 dollars from me and on the following Monday when he promised he was going to get the job done has disappeared and is not answering my phone calls or that of our general contractor. He told me that $2700 were for materials and all he bought was $100 worth of PVC pipe at best which are still left on site. I intend to file a police report as well because of this money that was stolen from me. To date he has not returned the deposit that we gave him and stated on the phone in our last conversation that he does not intend to.

I would run swiftly in the other direction if you are considering using this company or guy. I can not say this strongly enough!

I contracted with Al's Twin Air to get a sewer line camera inspection and sewer pipe location service performed. From the office administration staff to the service personnel I was extremely satisfied with the company's professionalism, customer service and helpfulness. All of my interactions were positive and the staff graciously answered all of my questions and earned my business. The service personnel answered a number of specific technical questions I had so that I knew exactly what I could expect on the service date. In addition, on the service date the technicians gave me, in addition executing the service, a wealth of in-depth knowledge about residential plumbing, HVAC and water systems. In fact, much of the information they generously offered extended far beyond the specific nature of the service call. In all, the customer service experience was fantastic and the information the service personnel shared has made me a much more competent and well-informed homeowner. I was very satisfied with the service.

Charles or Fred or Frederick whatever he wants to be called that day...Oh and his team came into my apt and messed my stuff up. He and his team are not professional at all!!! They did not clean up after themselves, broke my George Foreman grill (did not replace or apologize), and did not properly install my tub/shower. I do not recommend him to anybody at all. I would not hire him to build and/or even fix a doll house!!
Hire at your OWN risk!!!! Oh and if you do be prepared to clean up after them!!!! NOT PROFESSIONAL

Had a clogged main sewage line. They came within 30 minutes and resolved the problem in 1 hour. Great service!

Hilariot sorted our slow shower drain quickly. He was friendly, knowledgeable, professional, which is something I can always expect from the pros at Sila.

Professional and prompt service. Highly recommended. Thanks a lot.

Great service, very well trained technicians. I've been renovating a house and these guys are my go to for repairs I can't do myself. They know it all and are very friendly!

HORRIBLE customer service. I called because my HVAC company referred me to them and they were SO RUDE! The guy who answered said I can't help you with that and I responded Oh, you all don't do plumbing?, to which he responded No, I'm busy. I can't help you. I proceeded to hang up because of his attitude. I didn't even need same-day service, I was just looking to make an appointment and they didn't even want to help. SO RUDE!

I used this company via a Home Warranty Service that I have. My HVAC went out on June 2. It is still not fixed. I was informed that the repair that my system needed would take too long and they didn't have the time. They came out to my property 4 times. Each time they said it would be fixed. My problem still isn't fixed. I have requested for them to never return to my property again. They are not responsive at all. It seems like they send technicians that have just graduated from some kind of tech school and don't know what they are doing but know how to highjack the system. The technicians say it is going to work and then when they return they change their story. If I could not give them a star I wouldn't.

I was impressed with Len the Plumber from the get-go. Someone had called and emailed me within an hour of my placing a service request, making it easy to confirm time and date. They can do emergency services, but I was in no rush and scheduled two days out. The day of, I got a call when the tech, Jordan, was 45 min away. Once Jordan arrived, he was quickly able to assess the job, go over options with me, answered my questions, provided a quote, grabbed the parts, and then removed and installed a garbage disposal and a faucet in less than an hour. He even showed me how to reset the disposal in case of clog. A very pleasant, professional, and reasonable experience all around.

They the job professionally and quickly. Will definitely call on them again.