Best Water System in Virginia Beach VA

Worse than 1 Star! DO NOT USE THESE PEOPLE! They lie about the cost then cheat you. Here's the ugly detail. I had this guy (co-owner mind you) give me a quote (unfortunately not in writing) to inspect my work have it cleared for the city ($200). So I did the work, he came by and looked at it (10 minutes), went to the city and pulled a permit. everything was fine until he sent me a bill for $500!!! he said it took him 2.5 hours to drive 7 miles to city hall and another 1.5 hours for the work THAT I DID!. I told him that was dishonest. He said he had to charge someone for his time. DO NOT USE THESE GUYS!!! They are liars and cheats.

I cannot say enough about this company. They have come to my rescue after dealing with a huge plumbing problem right before Christmas. Justin, my tech, is professional and included me in everything. If you have have the need for plumbers, These guys are the good ones! Thank you!!

Been using Tidewater Plumbing and Heating for many years. Bill Martin and his crew are honest and reliable. Couldn't say anything bad about this company

Anyone looking for a plumber, you can stop now...Jimmy is hands down the best! We first called him for an emergency burst pipe about a year ago and he came ASAP, worked quickly and efficiently and he really knows his stuff! He's even patient enough to explain what he's doing and how things work and answer all of my questions. And he works on things like it's his own house. He keeps things neat and comes equipped...he doesn't have to leave every 10 minutes to go to the hardware store. Since then he's installed a new toilet and a new awesome tankless water heater and even on a Sunday so we didn't have to go without! And it was actually going to be his personal water heater, but he let us have it so we didn't have to wait. He really is the best! Jimmy's got integrity and work ethic and you are completely confident the job is being done in the best way by the best person.

Great Service! I had a list of things that needed taken care af around my house. They came on time and took care of everything.

Very professional company. Extremely efficient. Did a great job in an expedient fashion

Just finished up my service call with James and his grandson Dave. Lets Start off with the simple call. Mrs. Carol was such a sweetheart. She got me fixed right up. We ended up chatting about life for a few min even. I got so lucky that they had a last minute schedule change so it opened up a spot for me for 10-11. The guys showed up and did their thing but also educated me on my system. My husband is military so you know thats about the time things tend to stop working. Well I knew my system has lived they expected life span but Mr. James and Dave showed how to get the most life out of my system. Simple system housekeeping. Also, if you are military they do offer a discount. I'm going to keep their number on speed dial for sure! They also do pluming and garbage disposal.

All jobs were done very professional Teri is a master at what he does

Brian was very thorough and did excellent work.

We moved to Virginia 7 months ago . We are so lucky to have met Mark. Mark is a perfectionist, a professional, honest and highly skilled. When he is done with a job you know that is to code, that you will be safe and it will stand the test of time. We highly recommend Mark We trust him completely
Mark and Mindy

Fast appointment and competent repair. Very expensive and I had even removed the toilet and vanity myself before the tech arrived. Figure $300 to $700 per hour. I don't think I would use them again because of the cost. Kind of greedy was my impression and I wouldn't trust them to be fair priced if I was an elderly woman for example. They charge extra if you supply your own new toilet for installation. My advice would be to get a few quotes before picking this company.

MAKE MR. ROOTER YOUR FIRST CALL!!!
Approximately 3 days ago I arrived at my home after driving 9hrs at around 3am to find that I had a massive leak that I later learned was my supply line. Never having had to deal with this before, I obviously freaked out and got the water turned off. Later that morning after calling multiple plumbers local to the Norfolk and Virginia Beach area I had one come out from a different company (NOT MR. ROOTER) that immediately wanted to charge me $3.5k just to break up concrete and look for the leak. He did not turn the water on, or so much as shine a flashlight on the area I said water was coming from. The next company wanted me to do leak detection through a 3rd party first and then have them do the repair, the leak detection was quoted to be about $500, most other places charge much less.

This is significant because Mr. Zhane Albrecht from Mr. Rooter not only found the leak that was actually located above ground, but explained to me how the damage occurred, why it occurred and how he was going to fix it. This guy is the walking epitome of customer service and satisfaction, he wasn't pushy and you could tell he was advising on matters as if it were his own home which speaks volumes to his character as a professional that cares about people.

Rarely is it ever a good circumstance to have to call out a plumber, but through the unfortunate issue I had, I was thankful I had somebody knowledgeable and honest enough to see me through to the other side WITHOUT trying to rake me over the coals. Thanks Zhane, you're the man!

Quick, well done, service was great

Awesome Plumbing Company, Took the time to Explain the Problem and the sulution. Lamont was very Professional & informative.. HIGHLY RECOMMEND

Jose was very professional and easy to work with. Good workmanship done quickly and professionally. I highly recommend him.

OUTSTANDING CUSTOMER SERVICE! This Was
My Second Time Using Roto Rooter Service!! Very Professional...

I called for a leaky sink and toilet. Two Plumbers arrived within two hours. they looked at toilet, changed the flapper and told me I should go to home depot and buy a flushmaster or something and looked at the sink and said i should buy new faucets for the sink as well. He actually made the sink worst playing with the handle. they push the float ball in the toilet down so that the water does not come up to level anymore so I am only getting half the water when flushing now. I called a real plumber to get this stuff fixed and all i got was a speech to go buy it myself an a $207.00 bill. They were here for 35 minutes, 10 changing that flapper, 10 sitting on my porch and 15 in their truck before they came in with the bill. I may call 10 on your side because I feel robbed. I will never use A1 again.....UPDATE.... The manager reached out to me and sent another plumber yesterday who was very nice and more important actually fixed my sink and toilet. I was charged another 128.50 for a now total of $336.00. that seems a bit expensive to me but I guess 200 dollars an hour is the going rate for plumbers. I appreciate the manager reaching out to me after the first review and getting someone there to actually fix my issues. I am happy with the work, but at 336 dollars I think the next time I will get with youtube and get my hands dirty.