Description
Guy Smith Heating and Air Conditioning strives to provide all customers excellent service at competitive prices. Our licensed HVAC contractors always work to put our customers first. When you need professional and courteous heating and cooling services, turn to the professionals at Guy Smith Heating and Air Conditioning.
SERVICES
A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat repair, A C Unit, Air Conditioners, Air Conditioning Second Opinions, Air Conditioning System, Air Conditioning Unit, Air Duct, Air Sealing, Basic Electrical Services, Broken Pipes, Burst Pipe Repair, Carbon Monoxide Detector, Carbon Monoxide Inspection, Clogged Drains, Commercial Plumbing Services, Common Air Conditioning Issues, Common Air Conditioning Problems, Common Heating Issues, Cooling Equipment, Cooling Repairs, Cooling Units, Cracked Heat Exchanger, Drain Cleaning, Drain Clogs, Drain Line Inspection, Drain Problem, Duct Sealing With Aeroseal, Duct System, Duct Work, Ductless Mini Splits, Emergency Hvac Repair, Emergency Plumbing, Emergency Response, Emergency Service, Fire Alarm, Forced Air Heating, Fuel Tank, Garbage Disposal, Garbage Disposals, Gas Furnaces, Gas Lines, Generator Installation, Generator Maintenance, Generator Repair, Geothermal Systems, Heat Pumps, Heating And Air Conditioning, Heating And Cooling Installations, Heating And Cooling Systems, Heating System, Heating Unit, Heating, Ventilation, And Air Conditioning, Home Air Conditioning Repair, Home Generator, Home Heating Repair, Home Performance Assessment, Hvac Installation, Hydro Jetting, Installation, Maintenance And Repairs, Kitchen Appliances, Kitchen Equipment, Leak Detection, Major Repairs, New Installation, Oil Boilers, Oil Furnaces, Oil To Gas Conversions, Plumbing, Plumbing Installations, Plumbing Issues, Plumbing Problems, Plumbing Repair & Installation, Preventative Maintenance, Preventive Maintenance, Regular Maintenance, Repairs Or Replacement, Residential And Commercial, Residential And Commercial Hvac Maintenance Services, Residential Heating And Cooling, Residential Hvac Repair, Residential Plumbing Repair, Routine Maintenance, Service Agreement, Service Calls, System Replacement, Tank Water Heaters, Tankless Water Heaters, Thermostat Issues, Water And Sewer Line Repair, Water Heater, Water Leaking, Plumbing leak detection, Plumbing leak repair,
Reviews
Samuel Hodgin
2 months ago
Kevin was very professional and patient while helping me to make the best decision for our home. Went with a new system.
My initial contact with Guy Smith was for a problem with one of my Trane systems. They researched the warranty and found it was still under warranty. We have been with them ever since. Had my A/C delivery system replaced by them, had some minor problems and they fixed each one at no additional charge. Now have them perform annual maintenance on both units each spring to keep them in tip-top shape. A+ with us.
David Stuebing
2 years ago
They texted me when the technician was on the way and he also called. He arrived on time, was professional and knowledgeable - and identified and fixed the problem quickly. I would certainly use them again.
Brian N. and the whole Guy Smith team were incredibly responsive and helpful repairing the inadequate work of another area HVAC company. Thank you. We look forward to a long relationship with you.
Erin Charlotte
2 years ago
Very responsive. Was able to identify the issue and give me an estimate immediately. Repair happened within two business days. Arrived when they said they would all arrive, fixed the problem, were very professional and pleasant to work with.
Miguel Wallace
3 years ago
What a find. We ran into an issue over the weekend, and these folks were able to come out same day and troubleshoot my system. David, the technician was great. He walked me through the repair options and was able to get everything back up and running in no time. Thank you.
Phillip with Guy Smith was very knowledgeable about all topics related to HVAC. His service was exceptional. I highly recommend Guy Smith Heating Cooling and Plumbing. My dad also had his air conditioning replaced by Guy Smith and was blown away with the phenomenal service and work performed at his home. There are not enough positive adjectives to compliment this company. Our family is now a lifetime customer.Mike
Kimberly Woods
2 years ago
Excellent service, came out to inspect furnace and was able to give and explain specifics about what he saw. Picked up after himself, even picking up the insulation that fell on the floor when coming down from the attic.
Nicholas Martinez
a year ago
Thomas was an excellent technician. Professional, punctual, knowledgeable, and also good with kids. Would highly recommend him to service any of my properties in the future.
We had Philip McIntosh as our maintenance man. He was very professional, very pleasant and efficient. He clearly explained the problem, the service require, even potential problems that may come up in the future. It was a minor issue, but he was in and out within the hour. Would rate 14/10. If I need service again, I'll be sure to use this company, and Philip again if I can
Nice and friendly but geez, very very expensive. $350 for first pound coolant and $180 for every pound after that. $360 an hour to find leak. My neighbor charged me $175 for 6 pounds which he did state was cost. Seems like Smith could have better prices. Think they like to push new stuff which I understand but times are difficult. Previous visits were going to charge me $650 for a $20 capacitor and starter. Went on Internet and bought 2 for $35. Then they said they would charge me $250 to change it which is at max a 15 minute job. Need a new system, good as any but will shop around next time for future visit consideration.
Kevin was quick to resolve the issue and very personable!
Patricia Brooks
a month ago
Took a chance by calling Guy Smith instead of other referrals. So fortunate that Philip was my professional Service Representative. Once he checked my AC unit, of course he told me news I didn't want to hear, but I felt he was honest in his evaluation as he listened to my explanation of how other technicians had solved my problems over the years. I feel that replacing my unit is the best decision. Thank you Philip.
Emily McNeely
a month ago
Brian is very informative and honest. I really appreciate how this company runs. They are very professional.
Delores Oliver
7 months ago
Chris did an excellent job. I will recommend him to all of my friends. Great job!
I live in WA state and had service done on a Virginia Beach residence. Was called through out the call with options and prices. Very good and reliable staff and company. Will definitely use them again if needed.
Thomas Britton was considerate and customer oriented; very organized and fixed problem.
Claudette Collins
9 months ago
We use Guy Smith for all of our HVAC needs. Joey did our annual maintenance in September and recommended we install an air scrubber. We finally scheduled to have it done, and Joey came back for that job as well. He is friendly and professional and takes the time to explain everything. Pricing was exactly what we were quoted in September. We couldn't be happier with Guy Smith.
i have had guy smith service for several years. they give good service when needed and friendly and on time with my semi annual check ups
If I could give this place a 0 star i would, guy that came out was so unprofessional, told me i should just trash my unit and pay 9grand and replace it, the guy lied to me and quoted me 2 outrageous estimates and then said idk why im even here talking to you ect , never will call this company or refer them to anyone, was a complete waste of time and the technician if you want to call him that he couldnt even bend down to look at my compressor was a jerk, and unprofessional! Definately call someone else like Atomic plumbing if you actually want PROFESIONAL WORK!
Jonathan Green
a year ago
Very helpful!
Brian was the Technician for the Spring maintenance on my air conditioning. He called when he was on his way. When he arrived, he introduced himself and explained what he was going to do. He was very pleasant and explained everything in detail. When he came into the house, he made sure he had his booties on. Overall, Brian seemed to know his job very well.
Kevin was early fornthe appointment, was very friendly and professional through out the whole service. He uncloged our drain line and got us back in business.
Lisa Kingsbury
3 years ago
Very professional phone service, scheduled us in a timely manner
Blake was awesome. His knowledge is phenomenally displayed while educating me during the estimate conversation. I'm very please with this presentation.
Shawn Spragan
2 months ago
William Sever
2 years ago
Joshua did a great job! Thorough and well done!
Employed the plumbing techs and was completely satisfied. Mr. Chris and Conner were respectful to our needs and sought to understand our concerns. They ask questions and listen for clarification. Once they understood, they gave us an estimate which was well withing our budget and then adjusted the estimated based upon a change that took place during the repairs. As first-time customer, I will be employing their services for routine maintenance. Satisfied.
Excellent service!!! I used Angie's List and after having different companies to come out to show their products and offer estimates for installation of an entire HVAC system, we decided upon Guy Smith Heating and Cooling of Virginia Bch. They offered a highly qualified system and a more appealing payment plan. From Blake, the sales representative, to the actual technicians/installers, they were all prompt, courteous and professional. I personally want tothank the technicians for their HARD WORK ethics and professional installation of our new central air and heating system. Already, we are super happy with its performance! Lastly, be safe and exercise precautions while going in and out of people's homes as we live through this COVID-19 pandemic. Blessings to all!
Was very knowledgeable. And called to let me know when he was going to be in the way. Was a great service and super friendly and pretty quick
We used the 24 hour plumbing service because our shower wouldn’t turn off! Trever came and helped us out! He was very knowledgeable, patient & very efficient! We appreciate all the assistance he’s provided & are very please with our outcome. Thank you again!
Hands down the BEST prices in town. I met with Sears, Russell's and someone else but Guy Smith offered the best price for AC/Furnace combo. Their customer service was fantastic from start to finish! I can't recommend them enough.
Richard Burmood
2 years ago
Have a ground water system so sometimes have unique problems. Guy Smith diagnosed it to a failed 35 year old check valve that would not keep the pump primed. The tech did the replacement, saving me time and money.
I have been using Guy Smith Heating & Cooling for about 6 years whereas they have always provided excellent service at reasonable rates. Always on time and above all curtious. Each and every technician has been professional, friendly and personable. There are many ac maintenance companies out there but i would use no other as the qualities Guy Smith exhibits make all the difference.
The technicians are pleasant and seem to know their stuff. When help with a sudden loss of heating or cooling is needed, they are quick to respond.(depending on circumstances).
Amanda Mazzacane
a year ago
Brent and Jake were on time, professional, and courteous. They answered our questions and requests with patience and always had a respectful demeanor. We felt confident in the work that was being done and appreciated their hard work. Overall, it was a positive experience and the air in the house feels great 😁
Very fast service! The tech arrived earlier than the given estimate. He was friendly, very knowledgeable and answered all of our questions. He also wore a mask and shoe covers. I would recommend Guy Smith to my friends and family.
Kaylah Samudre
5 months ago
My husband and I called GuySmith yesterday after finding a puddle in our garage near the water heater. Marvin and his team came first thing the next morning, diagnosed the issue, and repaired all in the same day! We also signed up for their maintenance plan and they went ahead and provided a maintenance check for us on our plumbing. We were so impressed with their friendliness, thoroughness, and transparency! Marvin was awesome! We are so glad we called GuySmith and look forward to using more of their services in the future!
Ryne Kesterson
2 weeks ago
Thomas was on time, informative, and completed his work quickly. Every technician Guy Smith has sent has been this way.
Alexander Monroe
a year ago
On today we were serviced again by Guy Smith staff and we again received good service. We appreciated this good service. Alexander Monroe
Shelby Pawlus
3 years ago
After telling the technician multiple times if he turned on the breaker for the ac it would blow the fuses into our house. He didn’t listen and turned it on, of course it blew. They cost $80 to replace, and are incredibly difficult to find (they don’t make the panel anymore so no one carries the fuses). Without the fuses we do not have power at all.After the tech blew the fuses he said we didn’t have a problem with the ac unit and needed to call an electrician.Called an electrician and it turns out it’s the compressor on our ac unit.So we spent money to have a technician come out and break our things. Then shrug and leave.We’ll be using a different company to replace the compressor.I do not recommend this company at all. Find someone else and save your money.
Audrey Meekins
a year ago
Very helpful in the relocation of plumbing lines under the slab. They took proper precautions to mitigate dust throughout my home, were timely and very professional. I would use them again and have provided their name to friends and family.
Dom was on time, responsive, positive and very informative. Dom is truly an asset to your company.
Arrived as scheduled. Methodical in the way he proceeded. Let me ask all the questions I had with patience and provided info that was clear and helpful for any future occurence of our heat pump condition and operation. Total professional.
Robert Toney
3 months ago
Excellent work. Very professional and on time. Competitive pricing.
Very impressed with this company. Everything went smoothly, Joey was very knowledgeable, professional, and thorough.
Jamie McAllister
3 years ago
Our A/C conked out on a Saturday night. Husband called Guy Smith the next morning. A tech came out to our house and fixed the problem and we were back to normal within a few hours. Pleased to have such prompt service on a Sunday morning.
Been with Guy Smith since 2011. Good Service, Good people!
keilani kibby
9 months ago
Very helpful and professional. Have always been pleased that we receive from Guy Smith Heating and AC.
Always have David maintain our furnace since discovering this company 3 years ago, he repaired our faltering furnace then so it works very well.
Had a problem with my sink. Trevor found out that it was just backed up a little and didn't actually require servicing. Charged me the baseline fee (which was explained to me on the phone when I made the appointment and is fair), but didn't try to sell me on fixing something that didn't need fixing. Left me some Teflon tape for free. Straightforward service. Would use again
Russell Simons
3 years ago
Above and beyond customer service. Brian made sure the job was done correctly in a very professional manner. Highly recommend.
Excellent service, tech very polite, did his job very well. The company had no problem with scheduling next business day; I had to cancel and then reschedule with no issues and they even called me back since there was a cancellation for a sooner service time.
Brittany Wimmer
4 years ago
Guy Smith Heating and Cooling did a great job installing my new hvac system! The technicians and owners were very kind, answered all our questions and the job was priced fairly!
rhodes4auburn
4 years ago
Did everything as promised and right on time. Philip was extremely professional and identified and fixed the issue in very short time. Highly recommended.
Justin Puckett
a year ago
Very professional and got the job done very quickly.
It was a pleasure having him as our service tech.
A squirrel apparently chewed through a wire on our outdoor unit. Phil quickly and efficiently repaired the wire and went the extra step to come back the next day during daylight to insure that there were no further issues.
Brian Novak was extremely helpful this morning in fixing my heat pump after a cold night. He was fast and professional! Highly recommend!
Marguerite Baldwin
4 years ago
Guy Smith is reliable and comes out fast to check the problem
Pamela Deloatch-Clark
2 years ago
Thank you for providing prompt service and taking us out of our misery with no central air upstairs on one of the hottest nights we’ve experienced. Josh was great very professional and gave suggestions for future issues.
Great company. I've been with them over 23 years.
Velmateen Hawkins
a month ago
Ok I guess.
Regina “Gigi” Brown
a year ago
Joshua Weathers was very nice and knowledgeable. It was a pleasure doing business with him through your company (Guy Smith Heating & Cooling). Great Job!!
Christopher Pittman
a year ago
Very knowledgeable and professional.
Kimberly Lowe
2 years ago
I needed our AC system checked, they came out with no problem got it straight and were polite and on time, will definitely use again
Very happy with GSHC…..at my request they always send Bryan to service my unit. Nice to have an expert that understands my system.
Came quick to fix AC vs. other providers; fast diagnosis and repair. Phil was super professional.
Michael McEntee (Mike)
4 years ago
Service was excellent and serviceman, Gregorys, was pleasant, knowledgeable, and performed as if he was installing the hot water heater in his own home, rather than mine.
My technician was on time and very courteous. He wore a mask and shoe covers during his visit. He efficiently cleaned out the clogged ac pipes and drained the emergency drip pan. We would highly recommend and use them again.
Trevor Stegner
8 years ago
Highly recommend this company. Brian Novak was an outstanding technician and the model technician all technicians should strive to be. He was professional, knowledgeable, extremely courteous and evident that he enjoys his job and working for Guy Smith Heating and Air Conditioning. Finally, an HVAC rep I feel that I can trust!!
Stay far, far away. These people have taken advantage of and robbed my disabled mom for some time.They have been servicing her unit, and the entire time it has been dysfunctional, requiring her to use a window unit upstairs to have one safe room for reprieve. They come out, charge her for some repair, and it’s broken days later. For the past year or so, they’ve done “maintenance” house calls for her unit. They came out in March, said it was in good working order, and left. Last week, it was 86° in her home, so she called this company who she has placed her trust in. They knew she had a leak, and because she is unable to process information well, they charged her $635 for unknown quantities of refrigerant, knowing it would leak out, and went on their way. 3 days later, her house was again 85°. So she called them and had them come out again, and they told her she needs a new motor and went on their way again.Knowing that her HVAC is a closed system and there is no way $635 worth of refrigerant without fixing the leak was worth it, I decided to consult with friends to find a TRUSTWORTHY company so that my mom, who does not have the money or health to deal with grifters, could finally get an appropriate consult from an actual expert. Kellam Mechanical visited with her today and did diagnostics on her unit—they advised that there is definitively a leak, and that she has a compressor issue, and that it would be a disservice to her just to refill refrigerant and waste her money.I am absolutely disgusted that this unethical company would take advantage of a woman on disability and take her for $635 in one pop knowing good and well it would do her no good. They left my mom broke, hot, and in unsafe conditions after charging her and saying her unit is in perfect working order thanks to their help.Do not use these people.
The technician showed up on time and was very professional and friendly. He took pictures of the various service check points, components and was able to explain his work.
The technician Kevin did an excellent job
My heat went out this weekend. I, being the techie that I am, spent the weekend trying to troubleshoot it myself. I even replaced my thermostat thinking that was it (maybe I wanted that new wifi thermostat anyway). Regardless, that wasn't the fix so I called Guy Smith and they sent someone right away. Kevin showed up on time and was very professional. He gave me my prices up front so I knew what to expect as he performed his troubleshooting. He didn't even mind as I followed him around and asked a million questions and he answered ALL OF THEM. Within an hour my heat is back on and the family and all the pets don't have to huddle around a space heater anymore. THANKS KEVIN!
Jennie Morris
4 years ago
James Barrett
4 months ago
The mechanics do excellent work.
In all fairness, they were able to comeby and conduct a diagnosis on my HVAC unit within the day I called them. Could have been a 5star if they hadn’t given me a VERY HIGH quote for the fan condenser replacement and labor. Ended up fixing it myself for 1/3 of the price.
Wayne Warren
7 months ago
Dave,Was very knowledgable about oil furnaces and explained in detail thru the process exactly what should happen and professionally cleaned my system, I cannot express how pleased I was with him, I have requested him as my tech for further maintenance issues. In these times its hard to find someone who does what they say, kudos to Dave and to Guy Smith heating and cooling for hiring professionals, it directly effects the company’s performance.
Sarah Ryan Hudson
a year ago
So disrespectful! I found these stickers stuck to our condo building’s elevator. I will never use this company and hope this company never defaces other people’s property again.Update: we’re still finding stickers in our condo association hallway. Why would someone vandalize with their business name and phone number?
Consultant Blake Vasti came by to see the work I wanted. He was very helpful in explaining what the company could do and what needed to be done. He will email an estimate to me within the week. He answered my questions. Blake was very professional and respectful. Truly an asset to your company as he represented the company well.
Five stars says it all. Thank you.
He was quick and knowledgeable
Viginia Sanchez
2 years ago
The quality seemed sufficient for an HVAC contract, although there were no repairs necessary. They were extremely late for the spring and fall inspections, I am talking about months. The customer service was very poor, but the price is much cheaper than other HVAC companies.
Have used them before. Two different days this past week they just didn't show up while I waited all day for them. Spoke to both women schedulers in the main office both times. They could care less and are too busy to need or keep your business. Look elsewhere.
Dawn Sutherland
5 months ago
Brent and his crew were great! They were here on time and worked quickly and efficiently to complete the job. This was the best crew I've ever had to my home for any type of service. I'm always pleased with the service I get from Guy Smith and this team was top notch.
Very impressed with the speed of communication and technology used to make service experience convenient and professional. They also fixed my problem the first time and for a reasonable price. These guys are the go-to for HVAC!
Katie Phillips
7 months ago
Our service tech Marvin was awesome. He’s come out twice to work on issues and once on a weekend for an emergency water heater issue. Each time, he arrived quickly and pinpointed the issue. Highly recommend.
Guy Smith Heating and Cooling for the WIN! During the massive heat wave of July 2022 our AC went out without warning Friday evening. I called literally 18 companies (went in order of online results) and was told the same thing over and over we're going to charge you an arm and a leg to come out, won't promise to fix it, and we can't come out until 10 days from now.Guy Smith answered the phone on a Saturday morning, was professional and courteous, and dispatched a technician not only the SAME DAY; but, showed up in only FIFTY SEVEN MINUTES! The problem was identified within 10 minutes of arrival, and only 10 more minutes later was the AC back operating with a new Capacitor.In fact, they were so courteous, knowledgeable, and timely I signed up for their recurring maintenance plan on site. This was the most professional and truly effective AC company i've had the pleasure of dealing with. I will use Guy Smith for years to come! 5 out of 5 stars - truly recommend!-JohnMorgan
Diana McLemore
4 years ago
We have been using them for years. Always very reliable and do quality work.
Chris Hunsicker
2 months ago
Phillip did an awesome job diagnosing the problem with my AC system. He fixed my unit and showed me why it was working properly. Thanks again Guy Smith.
Caroline Wilhite Photography
6 months ago
The service technician, Joey Kelly, is very knowledgeable and professional. He took time to explain everything to my husband and myself, and I appreciate that he took pictures of everything and emailed them to me. I highly recommend Guy Smith.
Darcenia Kanyuck
a year ago
Steve McElhaney
a year ago
Brian is very customer service oriented. A nice positive personality.
He explained in detail, different options to for fixing my AC. My house is cold now... bottom line.
Betty Mcwilliams
a year ago
Andrew Manigo
2 years ago
Very thorough and professional. Met expectations and offered recommendations necessary for upkeep of system. Would definitely use again and recommend to others.
Heather Andrews
2 years ago
We called at 8pm when our AC unit stopped working. Our technician came out in 30 minutes. He was knowledgeable, friendly and professional. We will definitely use and recommend them in the future.
I had a great experience with this company. They are quick, efficient, very friendly and easy to work with. I started with an annual maintenance check and ended up finding an issue that could’ve been very serious eventually so thank you for being knowledgeable and trustworthy.
Guy Smith is great! They are very communicative during the whole process from start to finish. Our Technician Josh, was the best. He took his time, checked everything, and explained everything. I look forward to using them again for our home needs!
Josh Neely (itzrussian)
2 years ago
Technician was very helpful and friendly. He did what he needs to do and knows what he’s doing.
Barry Haughey
4 years ago
Whenever you need immediate help especially
right away Guy Smith is there ready to take care of your emergency! They will send the right technicians to readily take care of any situation bar none! Never had a complaint always friendly! I would recommend Guy Smith to anyone; you guys are the Best!
Phil was professional, courteous, prompt, efficient, knowledgeable, and transparent. I highly recommend Phil and Guy Smith. Give that man a raise!!!
Leah Wilding
4 months ago
Kevin was great! Highly recommend this company.
Honest, hard working, down to earth technicians.
Tedreon Speller
2 years ago
Troy Baumann-Freund
9 months ago
Very professional, did a great job and provided us with useful information. Would definitely have Guy Smith do our preventative maintenance and repair if needed.
Daniel Wyckoff
6 months ago
The techs performed routine service on my Tankless water heater
Susan Fessenden
a year ago
Absolutely amazing team and service! Highly recommend!
Bruce Bischoff
a year ago
David was knowledgeable I'm dedicated. My system was old and it required extra attention. David went the extra mile and then some very very satisfied
Syerra Sylvester
4 years ago
This rating is specifically for Brian Novak at Guy Smith at Heating and Air Conditioning. He was amazing! We just had our AC and furnace replaced and started having difficulties with it. Brian came out, on a Saturday, and fixed everything! Not only did he fix the problem, he also walked us through the new set up and showed us specifically what to change in the winter/summer time for the best quality and efficiency of air flow. He also gave us information on an Air Scrubber and will be installing it for us in the following days. He was professional and took the time to explain everything to us and answer all of our questions.
Darlene Waters
a year ago
Exceptional customer service and a knowledgeable, honest professional, Brian arrived on time and spent a good deal of time explaining possible resolutions to our current HVAC difficulties.We have previously had the misfortune of encountering less than honest service professionals, but who have provided the experience and hard earned knowledge of what good service and support looks like. We found that today in Guy Smith and their technician, Brian.Highly recommend!
They did everything right. We haven't made a decision. They gave us an estimate. The technician was great. Got a very informational document. He answered all my questions. I recommend them.
Michael Weiner
a year ago
Trevor and team were very quick to respond, kind and helpful. I love my new kitchen faucet.
Vernon W. Williams Jr.
2 months ago
Brian was great. He was on time knew what he was doing. Didn't have to worry about anything.
Loved how quickly they showed up after just an emergency AC call and decided to continue with duct cleaning services. Feels so much better in here! Thanks!!
Lisa A Williams
a year ago
My a/c system needed to be replaced. I called an air conditioner company (I won’t name) & knew I was not going to use them based on the unprofessional tech & trainee that came out. The invoice they had sent the next day via email was 4 lines long asking for a ridiculous amount of money. I was worried because the weather is getting warmer. I was referred to Guy Smith by my daughter’s handyman.I called Guy Smith & they sent Phil out to me the same day within 2 hrs. Phil was professional & thorough. He made sure I had a clear understanding of the entire process & he followed up immediately in writing (with photos) via email of everything discussed. The installation techs came the next day & installed my new system. Joshua & Jarrod did a great job. They were professional, knowledgeable, polite, & cleaned up behind themselves too. I am pleased that I chose this company & would definitely recommend them to friends & family. Thanks for taking care of our home.
Beau Ferguson
2 years ago
Brian was kind and professional. He was not just on time, but showed up a little earlier than expected which was great! He obviously has integrity which reflects well on the company.
taylor hamblin
2 years ago
We had Jon come to our home to look at our ac unit he was very professional & gave us honest feedback. We had no idea our unit was 14 years old and replacing our unit wasn’t even what we were thinking about but now it has us prepared to start saving money to get it replaced ASAP. He sat us down gave us some pricing & explained each one to us ! Would highly recommend this company . They aren’t like others trying to scam you just to make money off you.
Realized this afternoon that my AC wasn't just not able to keep up with the heat outside, but had stopped kicking on at all. Then realized home warranty expired a little more than 12 hours ago. Called around and was told they could have someone to my house within an hour. David showed up, I explained what happened- immediately located the bad capacitor and replaced. My AC was back up and running less than 2 hours from when I noticed the problem- nearly a miracle in this heat wave. Very pleased and very grateful for the help!
Cody Patterson
a year ago
Staff is professional, prompt, and knowledgeable. Did not try and do unnecessary repairs or services. Will definitely use their services again and would refer to anyone looking for HVAC services.
Had Kevin from Guy Smith over this afternoon to work on my HVAC. Awesome repairman! Prompt, kind, honest, skilled, and affordable. These are some very kind people folks. They do very good work. I’ll be calling Guy Smith again in the future.
Jessica Chandler
3 years ago
angela jeffery
a year ago
•They came to my house in a timely manner.
•The maintenance person was very nice and professional.
•Fixed my A/C in a few minutes :)
Technician was very polite and knowledgeable. Explained thoroughly what needed to be done and showed step by step photos of his work.
Monika Baldwin
a month ago
I sincerely could not have asked for better service. From the moment I called, they were able to help me right away. Joshua Weathers was my technician. Couldn’t have been any nicer. Explained everything perfectly and had me up and running in no time. I called several places to get help and they were the only ones that were genuine, helpful, very reasonably priced and customer service is on point.Thank you again so much!
The install team was very good and very fast when installing our heat pump system. The new system is very quiet and the airflow is good. Also wanted to mention that the office and schedulers made it easy to do business. Since the installation the follow up service has been really fast and thorough.
David Connelly is an asset to the company! He's prompt, efficient, and honest. I will be using this company in the future and requesting David.
Katherine Lorenzo
a month ago
Our ac broke late at night and it was over 80 degrees. Josh came out the next day and fixed it for us. He was friendly, professional, and kept us updated on his ETA.
Thank you, Mr. Trevor, the Service Tech was professional, knowledgeable, an expert. Explained clearly what is needed and how the problem can be resolved. He gave me an estimate and or the cost. I could not afford the work today. May call in the near future.
PRENTISS BEAL
4 weeks ago
Totally satisfied
Stephanie Sheets
11 months ago
I am all about being honest and owning up to my mistakes. However, upon writing a check. There were some issues. I corrected this error by paying the balance plus any other charges. I really felt horrible. Upon paying via web. He never stopped my check resulting in $330.00 surcharges. He was called several times to stop payment. I ended up calling my bank and stopping. He is now avoiding my calls and refuses to correct his error. Very unprofessional and bad for business. Guess I learned a valuable lesson.
Serving455 Face667
2 months ago
I couldn’t recommend them enough. Chris H. and Conner R. were extremely professional, knowledgeable and worked quickly to solve the problem. They kept me in the loop and corrected our leak within an hour. 10/10 recommend
They are a very professional company.
Giovanny Abril
6 years ago
These people tried to charge me $750 for a $250 circuit board! I'm sure I could've found it for even less. Then tried to justify it with labor & a 1 year warranty. I knew labor would be costly, but a 200% increase is ridiculous! I will NEVER go with this company again! Stay away from these criminals.
Phillip was great! Explained everything we needed to know and was very polite!
Charles coulombe
a year ago
Guy Smith has been servicing my heating and air conditioning for many years and I can honestly say without a doubt that their timeliness and service is second to none. Their personnel are polite and very professional in their work and dealings with customers. Today was no exception as the technician was on time and completed repairs to my system. Great job and thank you again.
Nicholas Aguilar
3 years ago
Michael Holz-Baldwin
2 years ago
Brian was very professional and very nice, he let me know i have sprung a freon leak on my ac system and can have me serviced and fixed in just a few days. Very affordable prices and service. Would recommend for 5 🌟 service. Thank you Brian and guy smith heating and cooling team for your service.
Patricia Smith
2 years ago
Matt Ostrowski
a year ago
David was very professional and efficient in his diagnosis of the problem. I’m thankful for his expertise and ability to come out so quickly.
Brian was friendly and funny. Gave me multiple options and was super honest. Knew what he was doing and let me watch while he did the work. Would definitely like to have him help with hvac services in the future.
Guy Smith came through and performed another outstanding job! I really appreciated Kevin’s knowledge and expertise! Extremely satisfied with this company and the staff!
Ashley Branton
3 years ago
Jon Shaffer was such a great guy! So personable and understanding. I love excellent customer service and that’s exactly what he gave! Will ask for him next time service is needed!!
Katherine Neufer
3 years ago
Cassandra Narby
10 months ago
I am so thankful for Guy Smith Heating and Cooling! They have come out twice now to help me with my HVAC! I would highly recommend them! They are quick to get here, the scheduler is sweet and helpful and my tech, Phillip was very knowledgeable and remembered the issues from the last time he was here. Able to quickly identify the issue and resolve it for me!! Thank you!
Kevin was amazing he showed up early an didn't try an over charge me or sell me a new A/C he walked up thru step by step what he was doing and how to stay on top of the problem with the drip tray. I signed up for the maintenance plan to save on every time this happens. Definitely worth the money!
Nathaniel Dennis
11 months ago
So I was recommended by a co-worker to give this company a try. At first they were very knowledgeable, decently priced, they came out very quickly to see what was wrong with my HVAC and was even kind enough to provide us two window AC units until the new HVAC system came in for install.That's all the good. Very conveniently though after they got our service and money everything starting to go downhill.1. They failed to notice the specs of the new the system that had to be installed in the attic so they had to lay the machine down on it's side and now it's slightly hanging over our attic entrance.2. They failed to install the venting properly which rendered everything useless. They did come out the next day to fix it though once we informed them that there was something wrong.3. The new system in the attic starting leaking causing damage to the attic door. A tech came out same day and stated whoever installed it put the system to high.4. Scheduled us on a Federal holiday to have someone take a look to make sure the entire HVAC system was installed properly. (Hasn't even been done yet so who knows what else could be found). Didn't think to question it because they were the ones that set it up and we were told several times from their technicians that they work 24/7. We even received email and text messages making sure that we were aware of our scheduled appt the day prior. I confirmed it and even received a confirmed notice back.Within 3 weeks of install this company has been a huge disappointment. One thing after another on a brand new system. Some may think these were minor things but these things call in to question their technical expertise, force us to take days off of work and is just a huge inconvenience. They were awesome prior to getting our service and were took the bait, hook line and sinker. I would look elsewhere for your service if you want your install to be done properly and not have these inconveniences.
Brad Richardson
2 years ago
Brian, from Guy Smith Heating was out to fix a heating issue. Very proficient, showed up ready to go and did a great job. I would recommend him for service again. Thank You!
jordan wilkerson
2 years ago
Jon S. was super professional! He educated me on all aspects of my AC system in my new home and what to expect in the future, as well as how to get the most out of my HAVC unit. He has great communication skills and called me before coming with an estimate of exactly what time he would be there. I will be using this company for all HVAC needs!
The Technician was very thorough and explained everything to me as to what was wrong with my unit. Very professional. I would highly recommend this company to anyone.
I used Guy Smith to install a new HVAC system in a rental property in 2016. When my tenant notified me that the system was not cooling properly this summer, I contacted Guy Smith for service. It took a number of visits to properly diagnose and complete the repair but each time I called the office, I spoke to Gayle and she was friendly, understanding, patient and committed to getting my issue resolved. She never made me feel like I was bothersome in my repeat calls which was most appreciated! Technicians were sent out promptly each time and Guy Smith went above and beyond to complete my service repair needs at no additional cost due to the repair being found to be covered under warranty. I would highly recommend Guy Smith for exceptional customer service and quality!
New management is awesome! Goes above and beyond for their customers.
Barbara Wright
2 years ago
Phil called to introduce himself then I received a text and an email confirming who he was. Very polite and knowledgeable. Highly recommend them
Kathleen Cahoon-Newchok
4 years ago
The technician was knowledgeable, professional, and efficient.
Kathryn Peterson lambert
3 years ago
Good recommendations for the maintenance service contract. Performed service on the spot, competently and professionally. We appreciated his expertise in giving his suggestions. The contract gave us 15% off which we most assuredly needed.
Mackenzie Nelson
4 years ago
Excellent service.
I have had a maintenance agreement with Guy Smith since around 1991 after I purchased my home and the heating went out due to a broken weld on a heat exchanger. In that time they have replaced or repaired every major part of the system as each has worn out due to age or use as well as completed semi-annual cleanings and inspections. Their prices are fair, they remind you when service is due, they arrive at the scheduled times, do not use high pressure sales, explain what and why a repair is needed, and are courteous and quick. I've never had to suffer through a hot summer or cold winter.
Brandon Winterling
4 years ago
Always very professional and responsive. Our tech, Jon Shaffer, has been to our office to fix the heating and cooling after moving into an older building with older equipment. He walked us through the problems we were seeing and recommended a full range of solutions. When it comes time to replace our cooling system we will be calling Guy Smith.
Had a nightmare experience. If you're looking for the review for why not to choose Guy Smith, this is the one.- Charged over $100 for an estimate.- Was assured by in-person tech that they'd be able to word invoice to help me with my home warranty company. As soon as the tech was gone, lady in office hard refused any further requests. And, in a somewhat disrespectful manner, she first sent me old invoices (as if I wouldn't notice?) when I requested they put the reason for why I need a total replacement, rather than a temporary repair, on the invoice.He could have just told me they wouldn't help at all in this regard, rather than mislead me to think they would. And really, it still bothers me that they weren't comfortable putting in writing why I needed a total replacement, because you better believe the tech had no problem telling me verbally in-person.- Poor communication. Even with all of this said, my ac unit eventually died, so I accepted their sent proposal and called their office to get the work started. I was told I'd get a call back from the tech... and guess what?No response. This is a $8,000 sale. And, they don't call back within one business day. Just mind-blowing to me.So, 2 business days later I sent an email saying I'd like to cancel business with them. And, 2 more days after that, I get an automatic email saying they are going to cancel my proposal, which includes this line:We take very seriously the loss of a customerCould've fooled me.Honestly, I could write several more reasons, but I digress. I think this is more than enough. I went to MSCO and had my entire order processed in a day with no charge or hassle with far more detail given on the actual products I'd be ordering (they have brochures), no crazy architectural requirements and at over $1,000 less in cost.In retrospect, I'm honestly really happy they chose to ignore me, for the sake of all the money I'm saving alone. But, the transparency on what I'm actually buying (that I didn't know I was lacking) is great too.If you see this Guy Smith, you guys have a lot of work to do from a business perspective.
The technician was very professional. keep me apprised of everything he was doing. On time and cleaned up after he was done.
Came out within 2hours on a Sunday. Very helpful
judy anderson
7 months ago
the Technicians were very professional and stayed late until the job was done.
Carrie Batchelder
a year ago
Phillips was great. Professional, pleasant, and took his time. Would use this company and request him again.
Maeghan Parker
3 years ago
zeler Raspberry
2 years ago
We are Not yet buying but Kevin is an excellent representative for your service
Thomas Britton from Guy Smith Heating & Cooling arrived promptly at my home on September 24 to do maintenance work on my AC/Heater unit. Thomas gave me stellar customer service, was very pleasant and extremely knowledgeable. I was so pleased with his service that I am requesting that he service my units every time in the future.Guy Smith Heating & Cooling is fortunate to have such an experienced and pleasant young man in their employ and I hope Thomas is dully recognized for his fine performance, company loyalty and work ethic.
Edward Robinson
5 months ago
Fair and honest. Good value
Phillip did an outstanding job expeditiously troubleshooting my A/C unit. Will recommend for others as well.
This company is GREAT!! highly recommend from setting up the appointment all they way until there finished . They made everything easy and smooth. Keanna & the tech had great customer service will be sending my friends and family to this company!!
Kristen Norman
6 years ago
Whenever I call the office the staff is professional and friendly.
Heather Shoemaker
a year ago
Very knowledgeable. Always doing whatever they can to fix the problem.
Jenny Sylvester
2 years ago
Jon Shaffer came and serviced my units today and did an outstanding job!! He was very thorough and explained everything he was doing in detail so that I could understand.
Stanley Miller
a year ago
Landscaping crew cut ac line with hedge trimmers. Guy Smith was very considerate and scheduled a service call in a short period. Brian the technician was top notch.
Debra Holder
4 months ago
Josh is our go to guy! He is on time, pleasant and courteous, and does a thorough job!
Stephen Powers
a year ago
I could not be happier with the service. thanks for letting me know who was coming and what time to expect them. the mechanic was very polite to my wife and answered all of her questions.
Barbara Patterson
2 months ago
Dom Solomon was awesome!! Personable plus he found my
Lost earring!
Christina Lovett
a year ago
Great, fast service! Very professional. Phillip was great and fixed my ac on the spot!
Did Good Work. Respectful young man and Did what he had to do!).Very True!
debbie medlin
8 months ago
David was GREAT! Showed up quick and fixed our heater quickly and efficiently! Super nice guy! Having to have your heater serviced right at Christmas time is not ideal, but their pricing is more than reasonable! We are completely satisfied!!!!
Tusheena Bailey
a year ago
Kevin came out and immediately found the issue. He explained everything to me. He was professional and very nice. I will be using them from now on for my regular hvac maintenance.
Kirsten Gulick
4 weeks ago
Dom was great and very professional! He got here right on time and was able to help diagnose our problem quickly!
Kevin Bramble
3 years ago
Brian Novak was our service technician for today’s service. Brian was very professional from the start to end. Brian answered all of my questions truthfully and professionally, even helped make sure my smart home thermostat was setup properly. Brian took his time to make sure everything was in working order. I highly recommend guy smith heating & cooling to everyone looking for quality service. I will continue to be a loyal customer as long as they maintain their employees like Brian Novak.
Sheryll Lundy
4 years ago
Great, dependable service.
Have always had a good experience with Guy Smith!
Toni Bembridge
2 years ago
Joshua was a great representative of Guy Smith's company. They are reliable, quick to respond, clean, knowledgeable and professional. Yes, I would call them again.
Carol Whitehill
7 months ago
My repairman was David. He called in advance and arrived promptly. He was courteous and provided great service cleaning and inspecting my heating unit. I have used this company for all my HVAC needs for years and would definitely recommend them.
Friendly, polite, prompt and knowledgeable
Thomas was great. Honest, direct, well informed.
Alex Hollingsworth
3 years ago
Was a very easy and convenient process. The tech who came out, Blake, was punctual and knowledgeable. Would recommend to others for sure
Lawrence Baun
6 months ago
Came right on schedule, excellent service.
Michael Kelly
2 years ago
Please with the service. Technician was great.
I came home and my water heater was looking. I called and they immediately dispatched someone and was there within 15 minutes. Trevor and the other guy was awesome. They diagnosed the problem and fixed it. Highly recommend 👌
Delores Clark
8 years ago
I am sooooo pleased with your quality of work...Mr.Phil(service tech) just left my home and I feel as though I just got a tuition free education😊 he was so thorough and knowledgeable.. He explained every single step of the process..he even taught me how to read guages😊..and my unit is running quiet and blowing hard😊 I will definitely be referring you guys and I am definitely smiling...oh yeah, did I also mention that you're cheap!!!!...hands down I got my moneys worth...I kinda feel like I didn't pay enough..lol..THANKS AGAIN, YOU GUYS ROCK!!!!!!!!
Kathy Simmons
a month ago
Joshua came out on a warm Saturday evening around 8:30 because for several days our AC has not cooled effectively. it would not get below 74 and was humid in our house. We have a contract with Guy Smith to do annual maintenance on our system which they installed 4-1/2 years ago. Their service and people are always very professional, prompt, and conscientious. Joshua checked the system in the attic for leaks and checked our condenser outside. He said it was a little more than a pound low on coolant so he got it topped off. He stayed until we were satisfied even though he had already had a long day. The house feels cooler now and we are glad to be with Guy Smith and their team!
Phil was the technician assigned to assess our mom's a/c unit and he was nothing but professional and courteous the entire length of time. He was open to questions and as he worked he shared what he found, offered suggestions but never once attempted to sell us on any products or upgrades. He was very patient as another out-of-town family member much more familiar with mom's unit and understands all that 'HVAC techy' language engaged him in conversation about the symptoms of the unit. We asked Phil for his true opinion on next steps and based on what we saw and the information and options he provided us we decided to use Guy Smith to replace the unit versus the 'other' company.
Gunnar Spencer
3 years ago
Guy Smith Heating & Cooling came to the rescue on a weekend. Our AC went down in the middle of July, on a weekend of course. They got it up and running on a Sunday and that is no small feat. Awesome job. Big call out to the great technician, Phillip McIntosh. He was very professional and got the job done quickly and efficiently. I highly recommend Guy Smith Heating and Cooling for all of your Heating and Cooling needs.
Great company. Always prompt and honest. They installed out heat pump fee years back and that's still going strong without any issues. Not only that but when they gave us an initial estimate they underbid themselves since our house needed more work done that it was obvious at first. They still honoured the estimate.When our heat stopped working, I called them and the technicians arrived ahead of schedule. Then they quickly discovered that the issue wasn't with the heat pump but with the electrical box. They referred me to an electrician and didn't charge me for coming out!
Trevor was wonderful. Answered all of my questions and was really quick.
Tyrone Franks
2 years ago
Very knowledgeable and professional. Great service.
Pro Truck Driver
4 years ago
I have been using Guy Smith for over 20 years now. They have replaced my heating & cooling about 8 years ago with a 3 ton variable speed A/C unit. The unit cost a little more money but it was worth the price. The new A/C paid for the extra money by a noticeable lowering of the electric bill. Never had any problems with Customer Service or any of their Employees. Excellent Service.
I have used them before. Found the problem and made repairs when others couldn't or didn't. Very professional and responsive.
Dennis Bielinski
4 years ago
I have been using Guy Smith for some time and always had a good relationship and felt their work was excellent and had ado it right mentality.I have just had another experience to bolster that feeling.After some extensive work on my HVAC system I had a complaint about a few details that I felt needed corrective action. I called and told the operator my story ans she quickly put me in touch with the manage that could resolve my concerns. After a brief discussion, the manager set up an appointment for the next day.The crew arrived, on time, and promptly corrected all the items on my list. Plus a couple more to boot.I want to say again that Guy Smith Heating and Cooling are the ones I call for HVAC in my home. The 5 stars are well deserved.
Alexander Bush
2 years ago
I was out of town when the AC started acting up. I used GuySmith previously last year for a similar issue. The issue returned. I was told a diagnostic would be $89. Come to find out that only identifies the symptoms and not the root causes. After asking, they performed a $400+ leak check, lasting about 10 minutes, using a tool that can be had for $250. A leak was found and replacement of the part was quoted to be several thousand dollars to replace. A second option of using a leak stop epoxy was applied for $600+. I was unable to contact my wife during the appointment so my wife, not knowing any better, approved a $1400 bill for something I could have done myself for a fraction of the cost. The leak stop can be had for $60 on amazon. I understand there will be a markup, but in this case, a 1000% markup seems ridiculous for something that was completed in half an hour. Now I get to look forward a 50/50 chance that I’ll be making the same exact call next year because they told my wife that the leak stop only works half the time. I WILL NOT BE USING THIS COMPANY AGAIN.
Voltar Ignacio
3 years ago
Just spoke to Blake in the office, Really took care of me. Will never go to another HVAC company.
kristi sullivan
a year ago
Phillip installed a new board and 2 fan motors. I couldn’t be happier.
Braxton Bralley
3 years ago
Best in the business
Very quick response and they came early service was great. They Explain the issue and what needed to be fixed. Sent e mail with details to explain the cost.
Look forward to working with this company.
Anthony Grados
2 years ago
Guy Smith has done a couple hvac installs and repairs for us over the past couple of decades between my property and my parents house. Technicians are always helpful & professional, especially Phillip who's helped us several times. A friend once checked my HVAC and he said it was the cleanest install he's ever seen. We did have a warranty issue once and Guy Smith took care of it without a problem.
David Blakey
2 months ago
Dom was timely, courteous, respectful of our home, and, as far as I could tell, thorough. What more could you ask for from a service technician?
Philip did an excellent job very pleasant asset to your company
PATRICIA JOHNSON
a year ago
Phil was right on time on Saturday morning! Replaced my capasiter in my unit! Called other places wanted outrageous prices to come out ! And there visit was only $89.00 plus the replacement part! Great service and very satisfied with them! Will definitely keep them for our HVAC services!
We used them twice and felt ripped off both times. My sister and several friends also would never used them again. I'm amazed there are positive reviews, I dot know a single person that has used them that didn't regret it. Ask around with people you know before you use Guy Smith. Years ago they were good but recently they have become the ones to avoid. I've had pretty good luck with One-Hour Heating and Smith and Keene. Just ask around before you call them.
Thomas was prompt and very professional. Really appreciated the great service
Very happy with this company. Ac went out at 7pm at night and they arrived Approx 8pm to fix it. Totally recommend this company!
Great job today by John Shaffer!!!
They were very thorough with their work and arrived in the early part of the time window given.
Had our HVAC replaced today. They worked from 8 to 5 and did an outstanding job. We have been with this company for 12 years; there is none better!
wayne schaper
2 years ago
This company stands behind its work. If there is a problem with material or workmanship they will make it right. Very impressed with the knowledge of the technicians and the style of management. This company has been in business for almost two decades. Everything was done in a workmanlike and professional manner. Five stars.
the best place to call,the very best service.
jackie bland
6 months ago
Furnace stopped working, there was no flame from burners. Technician came over troubleshot the problem and had it working in less than a hour. Great job, knowledgable and professional, very pleased with work.
Kevin was able to find the problem and save us the trouble of paying hundreds. So relieved to finally figure out the issue with the ac in this 100 degree weather.
Melvin Austin
2 months ago
As usual, Kevin did an awesome job. I am well pleased and satisfied.
Couldn't be happier with their service. Three professionals showed up on time, and in one shift ripped out and replaced both a 1/5-ton compressor unit outside and a combination furnace unit / air handler in the garage. All new sheetmetal interface and insulation. Clean; neat; tidy. Everything to include the new thermostat worked the first time.I could not be happer!!!
I have always had a great experience with using Guy Smith. I have recommend to my family and friends .
Sergey Scollan
5 days ago
Phillip made a service call based on my report of a problem. After inspecting the system it was clear a power grid surge had destroyed the compressor and fried the electronics. He expertly and in understandable terms described the situation and the options. I was able to make the best choice for me and knew the cost and timeline involved before he left. He didn’t sugarcoat the situation or try to push one option over the other.
april albeser
3 years ago
Very professional and Courteous!!!
Marvin Jackson
4 years ago
We have been Guy Smith Heating & Cooling customers for about 9 or 10 years. Their technicians have always arrived at the agreed upon time and addressed maintenance or repair issues effectively and professionally. They also respect our residence by not making a mess and cleaning up behind themselves. We are very happy with their support and service and recommend them highly.
Had our system replaced inside and out. Practical system design. Excellent installation by polite and clean workers. Attentive customer support. Kathy Seeley, office assistant answered all my questions about the installation and operating of the new system. She kept me abreast of technician arrival and followed up the following day called to see if my new system was working properly. Kathy is a great asset to your company. Go with the best at Guy Smith HVAC!
Hersey Garrett
2 years ago
He did a great job. Very professional. Arrived on time. Listen to my concerns and checked the furnace and the HVAC system. I bought a Blue Ribbon Protection Plan for future maintenance. I was very satisfied with his work.
My daughter is flying in tonight. She will be staying with me. My plumbing drains clogged up and upon call Guy Smith, their technician was here within 30 minutes. The problem proved to be harder to resolve than expected. The tech kept at it until resolved. I am retired from the trades. I do not give praise lightly but the two techs who came out deserve it.
Crystal Lindsey Hunter
a year ago
Thank you for the prompt service. Every aspect was perfect…from the service request reply by Jenny, to the service call by David. I even got a call that they could come early than originally anticipated!!
Great service from Phil! Thank you
Phillip, at Guy Smith, was so knowledgeable and answered all my questions about my AC unit. He provided great customer service. This company is very reliable and on time.
Nathan Channell
6 months ago
Provided great and thorough insight for an HVAC inspection to be used with a home inspection. Business is highly recommended.
Helped repair plumbing issues. Trevor was awesome. Very helpful and knowledgeable.
The AC went out on a Sunday and Guy Smith Heating & Cooling was able to come out the same day. Kept me informed of the arrival time and took care of the issue - very reasonable.
Vivian Walston
2 months ago
Excellent service very professional
I only rate when a business goes above and beyond, good or bad.Had them come out last month for aeroseal, technician said i qualified for it but recommended the seal test first, scheduler called me that day and i booked the earliest one for 15Jan.Its the 20th and they havent attempted to call. Not recommended, two other companies here that offer this service. 👍
Michael Dixon
a month ago
Our technician Joshua was great! He took the time to address and correct as issue we were having and did our yearly maintenance also..Great job Joshua!!
David from Guy Smith was awesome. First off not a lot of people work on gas boilers now a days so thrilled to find someone that did, nonetheless on the weekend. He took his time assessing our entire system but was quick to provide a solution. We had heat in 15-20 minutes on a very cold day. Very glad we stumbled across this company and we will certainly be using them in the future!
The two installers Brent and Joe did an excellent job installing the outside ac unit and the one in the attic. They were professional and showed a great deal of concern with keeping me updated on the installation process. They put down drop cloths when they arrived to keep the carpet and floor cleaned.. They were informative and answered all my questions during the process and had a great attitude considering both of them were working under extreme summer temperatures. I am glad I decided to use Guy Smith after my last few years of dealing with another well known company that only cared if you were one of their “club members.” I will never go back! Thank you again Brent and Joe . Also, I want to give a shout out to Kevin the service tech that made me realize a new ac unit was needed. He was very knowledgeable about the products and was honest about the options I had to remedy the issues with my ac unit. Each of you truly are professionals that care about providing a great customer service experience. Thank you!!
Gwendolyn Askew
7 months ago
Harris was polite and knowledgeable about his job.
Stacie Crandall
a year ago
I have used this company off and on over the years, and service has always been great!
Wonderful family owned business! They responded so quickly when I called for help - so reliable and trustworthy!!
Would not recommend. Made an appointment 4 days in advanced for the morning between 8-11. At around 1130 I realized they weren't coming. No phone call to let me know of the delay and all the receptionist could say was sorry for inconvenience.
Chris Wendling
2 years ago
Great service, professional and knowledgeable.
Brittany Norfleet
3 years ago
The office staff was very courteous and the techs were very knowledgeable! I will definitely use Guy Smith again!
Robert “Bob” Mills
4 years ago
Jon Shaffer
Thank you for the fast service. I know it has been hotter than normal. As usual Jon
Found the problem
I saw one of your advertisements un the coupon value pack and I called since it says you do free no obligation estimates. However the women I spoke to said thats only if your getting a new system which is not what your ad says. Also I need someone during the week and she said to call back during the week to schedule the appointment. Not the best customer service it should have been scheduled over the phone for the week ahead.
neena sachdev
2 years ago
Thomas was excellent. He was very professional and explained everything. Highly recommend.
Kevin was friendly and professional and repaired our ac and got it up and running quickly. We'll use them again and recommend them
I was very pleased with my experience with Guy Smith. Kathy was very helpful on the phone with scheduling an appointment. I was surprised how quickly they were able to have a tech come out. I was even more pleased when it was much less serious of an issue than I expected. I will definitely be using them again in the future.
LaShawn DeMaio-Dantzler
a year ago
Excellent, friendly service provided by Phillip. He answered all of our questions,. Fully explained what we needed done
Marlene Gossett
7 years ago
A/C decided to stop working on a Friday Night, outside temperature was 98 degrees, by Sat morning temp in my house was at least 88 degrees! I called Guy Smith in the afternoon & was told by Brian that he had three calls ahead of me & that he would call me when he finished those jobs. By then it was about 9:00 pm, he sure called & by 10:30 pm my A/C was running again!! Thank You Guy Smith & Brian for such good service, you people are GREAT!!!!
Jonathan Malkin
4 months ago
same day reaponse for HVAC repair. came out to a little over 400 bucks to replace a 20 dollar capacitor that had clearly blown. techs responded quickly and replaced faulty part.you guys have to get ur techs better software and hardware to support your needs. tech was repeatedly apologizing for tablets slow processing power and for the touchscreen not responding to touch inputs appropriately....payment took longer than the repair!
Maria Keisel
2 months ago
Great service. Very professional and courteous.
Ed Gronczewski
2 years ago
Excellent service. Very pleased.
Brian was the technician who checked my HVAC unit and air handling system. He is always efficient and professional in his service and conduct while here. He is very personable and explains well any situation that occurs with my entire system. I have enjoyed having him as my usual technician for many years.
Joyce Bennison
4 years ago
We used Guy Smith years ago to replace our heat pump. Unfortunately we are close to needing replacement again. Had an appointment for 6 pm for a sales person to come out. The office called at 540 pm, said that the office closed at 6 but the technician will call an soon as they are on the way. The technician is also the salesman?? Finally received a phone call at 802 pm expecting to still come. I don't think so.
Anita Matteson
3 years ago
My experience with Guy Smith Heating & Cooling has been very satisfactory! I was very pleased with the technician who came to service my HVAC system. He was very polite, knowledgeable, and kind. Guy Smith has been my HVAC company for a number of years.
Trevor and his helper were professional and friendly. It was a delight to have them in my house. I’d recommend this company to anyone!
Elizabeth and Gerritt Baker-Smith
3 years ago
Kirsteen Lankford
2 years ago
Would highly recommend service was excellent
Elijah Buchanan
a year ago
Even after multiple visits, Guy Smith has been unable to get my Trane system to cool the upstairs and run on a schedule. When they changed the thermostat in May, instead of using the Trane clips to remove the thermostat from the wall, they just ripped it out by the drywall anchors. I didn't discover this until after they had left, or I would have addressed with the technician who did it. I can provide a picture as well, and of course, I was charged for the appointment. The technicians are always on time, and professional.
Robin Peterson
a year ago
Great service, very professional.
Melissa Welsted
7 months ago
QUICK and complete service.
Blake is awesome he was very helpful and professional!
Cassandra Yates
2 years ago
Dave was very polite and professional. He explained everything he did and the geo-thermal system working great once again.
Blake was vey professional providing the estimate for my new unit. Also answered all my questions.
Pattie Raia Z
2 years ago
We came home from a week long vacation to a non-working AC unit & a 92 degree house. Called today & they got us in TODAY!! Brian fixed our AC quickly & explained everything in a way that we could understand. He also gave us more than one option so that we could make a choice that best fit our budget. Their monthly maintenance plan is also very affordable. It’s going to take a while for our hot house to truly cool down but, we are very pleased with the quick & thorough service we received today! Guy Smith has earned a lifelong customer. Thank you!
Service was great. Kathy was very helpful for setting up a service call. Tech came in in a reasonable timeframe. Definitely will use guy smith again
He was very polite and accurate with everything. We need more guys like him. Excellent customer service.
Dmitriy Yakovlev
a year ago
Nicolas Palmer
10 months ago
Amazing
George Haller
3 months ago
Phillip, is a Great service Technician. Very Thorough.
Great customer service! Kiana was very helpful and I would definitely recommend!
David Macoretta
a year ago
Represents his company well. Very professional and customer oriented.
Rosie Rogers
4 months ago
David did a great job. He had to go find a thermostat and install it. Did a great job. I would like to have David do all of our services.
Patricia Eddy
2 years ago
Called just before arriving. On time. Very nice and friendly. Very helpful. Very effective in doing his work. Did not take long. Made sure everything was working correctly after maintenance was complete.
Michael Harris
4 years ago
Elizabeth Scott
3 years ago
Great company, friendly and helpful staff! Definitely recommend them to anyone I know with HVAC problems, questions, or concerns! THANK YOU!
The most professional team we have worked with in heating and air conditioning---hands down. I would recommended Guy Smith Heating & Cooling with replacement and installations.
Came on short notice started looking at cheapest problem first. Fixed issue and explained what was going on. Would trust them with any future service. Probably will get them to do future hvac on my first floor older home. Signed up for annual maintenance on system
Jenny Morgan
6 months ago
David and Joshua showed up early, calling before they came. They were extremely helpful and knowledgeable. I will definitely be using Guy smith in the future.
Chris and Connor just replaced our leaking water heater, and did a fantastic job. Same day thing, they were able to get here before the allotted window, super fast, professional, and incredibly courteous. Would definitely recommend to anyone. Thanks guys!
We called Guy Smith to come out and fix our AC, and was extremely pleased with their service. Our phone calls were answered by live people, who were very pleasant to talk to, and accommodating when we had to cancel reschedule all in the same day. Our technician, Teddy, came out and was very professional, friendly, and easy to talk to. He fixed our AC quickly and was informative regarding any future preventative/maintenance options. We were very grateful that he came out. We will definitely call Guy Smith again in the future!
He was great and minded social measure for 2020. He gave us three possible options and fixed our AC. We will call again for help if we need it.
Robert Bruce Chisholm
6 months ago
Real pleasure working with Chris and Melvin. Listened to my concerns and promptly fixed them. Thank you!
Robert Barto
4 months ago
I think that Guy Smith's service has improved since the change in ownership. I like that email is used more and that the service person is contacting me before leaving his previous stop. I've had some very negative experiences with Guy Smith, which to their credit, they made right, but I like that now I don't have to spend time complaining. I thought the service man, Josh, was very professional and that the did what he needed to do. I appreciated that he took time to answer my questions.
Franklin gibbs
2 years ago
Very knowledgeable technician. Fair price and here in less than 30 minutes of me calling
An animal tore into one of our ducting lines and called this company. They were very professional and on time.
Erica Woodberry
a month ago
My air conditioning stopped cooling the house to the temp on the thermostat and the humidity was rising. I called and was told they could fit me in between 2-4pm that day. But he arrived early (thank goodness) and answered all my questions (a million of them) and got it working in no time! Def would call them again!!! Thomas was absolutely the best!
Jason Ratliff
3 years ago
Five stars plus from me and my husband to Blake, Scott, Jared and Josh for their professionalism and expertise in relocating our heat pump to a new location around our house. We are very happy!
Teresa Blanchard
2 years ago
Absolutely loved Josh. He explained everything and completed the repair in record time.
Todd Davenport
a year ago
Brian was awesome. Quick and on time, actually responded late at night when our leak first started happening. Explained how everything worked and what he was doing to fix it. Highly recommend
My technician David was timely, friendly and extremely knowledgeable. He quickly identified the problem with our antique boiler and was able to remedy it the next day. I could not have been happier with the service I received!
Molly Joesten
3 years ago
Katsfud9 madole
3 years ago
They are responsive and professional. My technician wore his mask the entire time. Brian even replaces my filter without being asked.
Very knowledgeable and honest.
Originally had an issue with an inaccurate bill. New ownership/management called to personally resolve the issue. Lots of respect for the way that was handled. Will use again in the future.
Regina Leathers
5 months ago
He did an excellent job preparing, but the price that was charged, for it was outrageous.
William Hawkins
2 years ago
Guy Smith Heat&Cooling was very responsive to our request for servicing. We had an A/C unit that was frozen in the dog days of summer. They were available the same day and even worked around our schedules. Brian Novak did an inspection, identified the issue and had it up in running within the hour. He also gave advice and guidance on both units and installed a safety switch on the third floor unit to avoid water damage. We appreciate the help and look forward to dealing with them for routine maintenance in the future.
The cool You need
5 months ago
Wonderful service rep. Explained everything he was going to do and answered all our questions
Fixed the problem and was very knowledgeable and professional. I would recommend.
Susan Patchin
4 years ago
Great service. Prompt call back and service call!
Excellent professional service. Phillip from Guy Smith was recommended to me by a neighbor. I would also recommend him my friends and family. Thanks Phillip!
Robert Wheeler
2 weeks ago
AC stopped working called in morning and scheduled appointment. Phillip showed up early found problem and had everything working in 30 minutes
Denise Allen
9 months ago
Courteous technician and was on time. Asked to have technician wear mask and they gladly complied. Office staff, who answers phone, have always been friendly, helpful and courteous
Chris is a great ambassador for Guy Smith. Chris is courteous, friendly and cheerful. He is a very competent technician. And, he explains things in an easily understandable way. Guy Smith Heating and Cooling is dependable, reasonable and it is a pleasure to do business with them. A high recommendation.
Started gathering quotes; another hvac company recommended I change out my current unit. I called Guy Smith to get a quote for a new system; Blake came out the next day. He'd asked about the current functionality of the system, I told him that the heat pump was not functioning. He took measurements then looked at the heat pump and mentioned that it might still be under warranty, then proceeded to the attic to evaluate current air handler and wrap-up measurements. Subsequently, Blake provided me with an estimate on a reasonably priced replacement unit and also offered to lookup the warranty on my current system even though Guy Smith does not sell the unit in which I have. Within minutes, he confirmed that the system was still under warranty and that they could have a technician out between 4 and 6 that same day, so I confirmed. Kevin the technician showed up by 2:30 to conduct system leak assessment. He'd asked what the system was doing, told him the heat pump was not functioning, it keeps turning on and off in spurts. Kevin hooked-up the gauges to the outdoor unit, asked when the last time I received freon and how much I received; I told him 2 or 3 lbs; he said your unit does not have a leak it was over charged with freon, that's the reason why the unit turned on and off. He went into the attic to look at the air handler then proceed to conduct temperature checks to confirm no degradation existed. Bottom line up front - integrity, professionalism, and technical wherewithal exhibited by both Blake and Kevin won a repeat customer; really appreciate your honesty and customer service, saved me time and money.
Very professional. Provided great service…
Cheslea Butler
4 days ago
Dom did a great job. Found the problem fast and got us fixed in under an hour. Explained everything clearly and answered questions as well.
Thomas Fielder
a year ago
Tyler Bushnell
3 weeks ago
David arrived earlier than expected and got our AC unit working but throughly checked our system to determine our capacitor wasn’t working properly and replaced it quickly.
The tech was very thorough, personable, and professional!
Michael Spanos
3 years ago
Called this company, we had a unit with a bad switch Brian came out and half way did his diagnostic review, unit worked for a day, then had to contact another company to fix our unit and give us proper advice on how to maintain our unit and not mothball it. They definitely were more interested in selling units than trying to fix them.... we felt fully taken advantage of.... stay away.
Incredible service and technicians! They did a great job installing my new hvac system and were very respectful!
Lewis Winston
5 years ago
Initially thought they would be a good fit to continue to provide service on the system in the house we bought. During the latest seasonal check they diagnosed that the system had a leak which meant the ENTIRE system needed to be replaced. Rationale, because of its age. Would not diagnose the leak or provide additional information. In the fall the company recommended that the system be sealed for $3000. Note that sealing was for a system near the end of its life according to them. After seeking other opinions from other companies we were provided the following; A.) options with pros and cons, B.) a discussion of the leak including causes with additional options; and C.) knowledge to make the best decision.All that said I can't recommend this company because the customer service just isn't there and the apparent motivation is just sales but no service.
Calvin Wilson
7 months ago
Marvin was excellent. He was knowledgeable, professional, kind, and on point!
Patricia McGovern
2 months ago
He did a great job. Very professional and polite!
Our technician, Joshua, is extremely professional and knowledgeable. We appreciate his honest advice and highly recommend him for HVAC maintenance services.
**PLEASE GET A SECOND LOOK** not only do they charge almost $90 to look at the problem ..he mentioned the cooling system had to be replaced completely, and the replacement/fix was around 10k-15k.... this didn't sit right with me.... I had another company take a look, and they fixed the coolant for less than $300 !! They also mentioned that the replacement does not cost 10-15k‼️‼️ PLEASE DO YOUR RESEARCH AND GET A SECOND LOOK ‼️‼️‼️ SUCH A SCAM
Jack Simmons
6 months ago
Great job and very professional.
Nice guy too.
We have been with this company for 26 years. If we were not happy we would have changed years ago! They are very responsive, very determined to do a good job, and work hard to do so. They do not mind failure and when it happens they admit it are very determined to fix it. I cannot say better of any company.
Patricia Giddens
a year ago
Mr. Connelly was absolutely amazing. Very knowledgeable and explained everything to where I can understand what was going on. Even had a few laughs to take away the frustration. I will definitely use this company again to replace my entire system. 5 stars wasn’t enough.
Technician was knowledgeable, professional, wore a mask and even put plastic coverings on his shoes. I was very pleased with Guy Smith company and will definitely use them again.
Dana Alexander
3 years ago
Phillip McIntosh is honestly the best. He was able to come by earlier than expected when our AC went out today and fixed within 10 mins (bad capacitor). Was super friendly and answered all of my questions on ACs and how they work. I highly recommend them.
Catherine Spanka
a year ago
My home has 3 HVAC units- that’s a lot of cleaning to do……Brian is meticulous and did a fabulous job!
Timely, courteous, wore a mask. Awesome service.
The initial tech that came to troubleshoot our HVAC was great, work was fine, the new AC unit works great but I was not a fan of the Lead Tech that came to do the install. The Lead Tech needs customer service training. I work in the service industry and I understand how it should work. We had an issue with insulation pieces coming out of all of the vents in our house when they turned on the new unit and, when addressing the Lead Tech with the issue, the response was Thats never happened before....no empathy, no offer for a solution, just excuses and denial that it was from them (It must have already been in the ducts - we JUST had our ducts cleaned 2-3 months ago, it was definitely not already in there). I had to tell him how the situation could be rectified (I asked for a discount that was equivalent to getting our house professionally cleaned/wiped down) - a customer should never have to tell a company how to fix an issue unless they are asked What can I do to make this right? which was definitely not asked to us. My husband is not the easiest person to deal with but this Lead Tech did not handle his responses well and was unprofessional. He also told us we had to untape our vents because it would void the warranty on the units - we did as requested but I called the manufacturer (the Rep had never heard of that being an issue but couldn't officially tell me it wouldn't void it since it was up to the dealer to decide that). If you are able to close vents, why would sealing them off be any different? I'm pretty sure the guy was just being a jerk because he didn't like dealing with us at that point. I also had to point out pieces of insulation they left in our yard and they did not clean up our attic as they said they had. I will not be calling this company back just based on the terrible customer service by the Lead Tech.
Brion Portalatin
2 years ago
Excellent experience all around. Tech Phillip was top notch. Last AC company walked off the job. In 1 hour Phillip had the unit up and running.
Guy Smith has an absolutely top-notch young professional who was above respectful, knowledgeable, considerate, and thorough. Just when I started losing faith in professionalism, your technician knocked it out of the park. Thanks as always for a superb experience in customer service from the Guy Smith team.
Jenny Morgan
4 months ago
My technician, Ryan did an amazing job. He showed up two hours early. It was very professional and courteous.
Kaityln was so wonderful and helped me schedule my Visit literally the next day and the service was wonderful wonderful! I am definitely going to recommend Guy Smith to everyone!
Tonya Lindsey
a month ago
Excellent customer service
Ashley Fowler
4 years ago
This company sold me a $1000 UV light (installed in my hvac duct work)after telling me that it would resolve the mold found growing in my duct work. What they failed to tell me was that my ductwork was actually improperly installed and no amount of UV light could actually resolve the issue.In reality, it turns out that another professional recently discovered that my ductwork is made out of porous fiberglass that breaks apart as air passes through it constantly sending mold and debris throughout my home. A UV light installation suggestion to remedy this issue is ineffective and bogus. Rather than being honest and straightforward with me about what I truly needed, they insisted the only feasible solution was to install a UV light for $1000.I am now out $1000 and having to have my duct work properly replaced with stainless steel from another company. This is costing me $4000 in addition to the $1000 they already took from me unethically. When I tried to address this with them in person, they were defensive and attacked me saying that I was doing the wrong thing by complaining about a service and refused to let me speak to a manager. They also tried to tell me that it was my fault because I waited so long before having another professional discover the improper materials used in my ductwork, when in reality they never should have sold me this item to begin with or told me that it was a necessary component of my HVAC system. They have also refused to respond to any of my emails or voicemails regarding this issue.I am now taking them to small claims court and hopes to rightfully reclaim my loss. Additionally, I have had significant health problems with my breathing and airway including illnesses such as an pneumonia and bronchitis for the past few years which my doctors attribute to the mold in the ductwork.Buyer beware. Dishonest. Dismissive. Disrespectful. Unprofessional. Unresponsive. Scammers. Terrible business.
Angel Villarreal
2 years ago
Michael Sarros
5 months ago
Great maintenance plan for annual HVAC maintenance (Heat pump)
Laurelle Moseley
2 years ago
Good service and personality!
I had given them 5 stars for being diligent early on. But my AC has been down for a month with a part on back-order. Nobody calls me to keep me posted. I have to call them for status updates. Technicians seem reliable, but the main office not so much.
Five star service as usual, I would definitely recommend Guy Smith to anybody needing heating and cooling services.
Cynthia Tillman
3 years ago
Kaitlyn was very helpful when i called to ask questions about diffrences in what i thought was the problem the techs were fast and friendly
This review is from Sheila Scott-Taylor for the service call I received on Monday, March 9, 2020. Technician Phil arrived promptly after I received his phone text to let me know that he would be arriving to my home shortly. Phil provided the necessary information I needed to know about the unit at 7000 University Drive, Norfolk, VA The information was received very well and he was very patient in describing the existing condition the unit was in to me. Phil was very polite and it was a pleasure to work with him. Please send him back for the next visit. Thank you
I called several places before calling Guy Smith, no one could get to us for days. I spoke to the office at 3:26pm and they had a tech here in 20 minutes and by 4:15pm my air was back on. Excellent customer service!!! Philip was very professional and knowledgeable. You have gained a customer for life.
Anthony Conard
2 years ago
Phillip was very knowledgeable about my heating and air issue. He was very patient with me and explained things to me at the end of his work day. I recommend using this service through Guy Smith. 👍
I had a Technician, Mr. Jon Shaffer, come to fix my AC. He was fast, knowledgeable, and extremely professional. If I can give him 6/5 stars I would. I have family over & it’s Sunday, Jon got my AC back up really quick. I would definitely recommend using this company and asking for Jon.
Judith McGinley
4 years ago
This company and its employees are at the top of my list of go to for all of my heatimh and cooling needs. I call and they are here too take care of my needs. The best I have ever dealt with. Call if you have heating and cooling needs you won't regreat it
We had an after hours crisis, and I was happily surprised to find someone (Lacey) answering the phone 2 hours after I expected the office to be closed. She was VERY patient in listening to the out-of-the-ordinary details of our situation, and went way beyond our expectations in connecting us with the tech we specifically needed. That technician, John Schaffer, called us from his home and took the time from his evening to help us solve our problem. The most amazing part is that it turned out our issue is well outside of the normal scope of work for Guy Smith, yet they were all still enthusiastically willing to help us anyway.This is the standard for customer service that we wish we had from everyone we work with. Thank you Guy Smith, and kudos !
Terry Berglund
a year ago
All of the folks I spoke with were professional, courteous, very responsive and efficient. The technician was very personable, on time, clean and knew exactly what he was doing. He had the problem completely resolved in less than 2 hrs. I would strongly recommend Guy Smith Heating & Cooling to my friends and family.
Their tech Thomas Britton came out to do a diagnosis on our hvac system. He was very professional, on time and informative. Highly recommend this company!(:
Karen Marable
11 months ago
When it is summer time and the AC stops working in your house; it is no fun. Called Guy Smith Heating and Cooling and they had someone out there the same day. Had the unit up and running in no time. I am glad when my father had this unit installed that he went with this company. Have always had great customer service and the techs are friendly and knowledgeable. Highly recommend calling them for any HVAC issues.
I felt pressured spending 10k on a new system I feel I don't need to
From my initial call, through the service call, I received excellent customer service. Our technician, Kevin, made a customer for life. Outstanding job!
Prompt weekend response. Problem found and fixed. John Schaffer highly professional. 👍
Great service. Knowledgeable experts. Extremely responsive schedulers. I highly recommend this company for your HVAC needs. Not only did they fix a problem I had, they are also keeping up the maintenance for me with a great program they provide. Give them a try.
Matt Lewandowski
3 years ago
Jon Shaffer deserved more than 5 stars. He was very helpful and explained everything that was going on with our unit. He is very personable and easy to talk to.
Megan Kalocinski
3 weeks ago
We normally used Smith and Keene, but they weren't able to schedule us until after Guy Smith, who found a way to squeeze us in earlier than initially scheduled. Technician found and repaired an issue that has been going on for awhile and not found by other service providers. Now our AC has worked the best it has in years. We highly recommend Guy Smith!
esteban ortiz
3 weeks ago
Since Februrary 2018, our HVAC unit has not operated properly, the first problem: blower fan needed replacing, then a condensation leak on the outside of the unit concerning the exhaust piping, then the same piping began leaking behind the front panel, the unit's variable speed feature would not operate, then the induction motor needed replacing. Norman serviced the unit, then Brian became involved, and finally Larry performed a detailed analysis resulting in a fully operational unit. These techs were polite, arrived on time and worked diligently to find the source of the unit's problems. Guy Smith also honored their stated and written warranty. For the past 2 days Brian and Larry spent most of those days examining the unit until they were satisfied the unit operated properly. In final, I extend my thanks to Norman, Brian and Larry for spending the time and expertise to bring my HVAC unit back on line and extending the unit's life-time.Peter Axson
great experience. would absolutely recommend.
Carol Bonello
3 years ago
3-25-20 Last night and this morning we had no heat. When I called Guy Smith, Jenny was very amicable and sympathetic and dispatched a technician to our home in a short period of time, Our technician, JonShaffer, was quick to locate the problem, and worked diligently with ourfinancial situation to effect a solution that resulted in restoring our heat.Jon was polite, professional and knowledgeable as he resolved the problem.. The entire experience was cordial and pleasant. I have for many years been very pleased when working with Guy Smith Heating and Cooling and would highly recommend them.
Carina Masson
8 years ago
I had a wonderful experience with Guy Smith. I had trouble all summer with my AC when it got very hot so I wasn't surprised when our heater stopped working right when it got cold last week. I called Guy Smith instead of going through my home warranty like I did all summer. Best decision ever. They sent out on of their tech's, Brian, who came the same day I called. He found a couple minor things and the heat started coming out hotter again but my air flow was still terrible like it has been since the summer. I was told by several other AC/Heat companies that my duct work just had issues and the intake was too small. Instead of leaving after it started coming out hotter Brian went back into my attic to review the duct work and see why I didn't have a stronger airflow. He found out that there was a media filter installed up there that was basically hidden away. Once he removed it and told the unit not to use it our air flow was fantastic! It has kept up without an issue ever since and air flow is finally there. I will be using Guy Smith and asking for Brian from now on!
Got her first thing in the morning. very professional. Repaired and cleaned up
Angela LaMaupin
2 weeks ago
Very friendly and knowlegeable
Johnnie Eubanks
4 years ago
When I called for AC Service early Monday Morning, I expected a 2-3 day wait to have it fixed. I received Same Day Service and the AC was working perfectly when I got home from work. Much appreciated and thank you for the outstanding service.
Lorenzo-Matthew Beatz
3 years ago
Had major problems with my heating unit and these guys came out did amazing job. Everything was in reasonable cost as other companies like to inflate the prices but I had a great experience!!! Thanks Blake
Ehmilae Augustine
a month ago
Answered all questions without hesitation.
Megan Dutcher
3 years ago
Kaitlyn was super helpful and answered all my questions! I highly recommend this company!
Brian, with Guy Smith Heating and Cooling, has preformed maintenance on our 13 year old unit to keep it in optimal running condition. He answers all of our questions and gives us suggestions to possibly keep it running another 13 years for us. We’ve used Guy Smith for over 35 years and always been satisfied.
BRIAN HARMAN
4 months ago
Brent and crew arrived on time ready to work, installation of new HVAC System was completed in one day. Professional install, every aspect was beyond my expectations. Guy Smith will be my choice for all HVAC needs in the future.
Samantha Lynch
2 years ago
Guy Smith Heating & Cooling is one of the most professional companies I’ve encountered recently. My AC went out last night and was able to schedule a tech this afternoon. Josh was scheduled to come between 3-5 but called at 1:00 to see if it was okay to come over early to beat the rain. He explained everything he was checking and showed me where the problem was once it was discovered. He fixed it quickly and cleaned up all of his gear once he was done. I highly recommend Guy Smith & Heating!
Sebastian Smith
2 years ago
Phillip McIntosh my service technician did an excellent job diagnosing and explaining exactly why we needed a new system. Great Job Phillip! We appreciate it!
warren rustrata jr
2 weeks ago
I see a lot of good comments for this company, so I decided to call them, not knowing what to expect, I went for it, My AC liquid line is frozen before the appointment, I decided to check and replace the filter and turn off the AC and turn the fan on to defrost, but while we sleep I decided to leave it on it was just to hot it was 85 degrees inside and we couldnt sleep, finally AC&R Tech came early which is good, to see whats goin on, HE SAID HE CANT DO NOTHING ABOUT IT BECAUSE all the lines are frozen and he has to come back tommorrow. Now for them to DRIVE to my place cost $89.00 JUST TO GET HERE, so Im not paying for diagnostic Im paying for their gas, laughable, He even said I shoulve left my AC off, I got that, but him coming to my house didn't do a single thing, and I have to pay $89 then another $89 for him to come again the next day?? This company thinks Im rich or what? Ive been having this problem for so long I just need a little consideration, atleast come back next day and actually diagnose the system and ill pay for the diagnose . . . Very respectfully -Warren
Louella Vasti
3 years ago
The rep was very friendly!. He was good with my hyper dog too!
Professional and extremely courteous.
Christine Scheurich
3 years ago
I have used this company many times for my aging boiler. The office staff does everything in their power to accommodate your schedule. The technicians go above and beyond. Brian Novak came to do a repair for me recently. He was very pleasant and explained everything. He was very meticulous. He made sure everything was running perfectly before he cleaned up to leave. I would highly recommend !!!
Quick and excellent service.David was a pleasant and helpful tech.
Antoinette Perez
8 months ago
Worst service ever. Please spend your time and find another company. Don't do same mistake I did and went with them.
Brian did a great job as always. He is courteous and professional. Got right to work an did a full check of the system. We rely on Guy Smith to keep our system operating at it’s peak performance.
cheryl cochrane
7 months ago
Great experience. Timely, friendly and professional from start to finish! Got our heat back on. Same day sales meeting to discuss upgrading HVAC system.
My husband and I contacted Guy Smith Heating and Cooling, to get some things repaired, and we spoke with Kaitlyn, she was very knowledgeable, kind, caring and respectful!
Jenny Hechtkopf
a year ago
The guys that came out were absolutely amazing! Extremely professional. The entire experience was painless!I also have to add that Blake is one in a million. He was extremely patient and answered all the questions that I asked him. He sealed the deal for me. I can’t thank him enough. He even came back out to my house to help me with my thermostat. He is amazing!
Would not in good conscience recommend this company. Although the installers did their job, the salesperson was pushy and lied to me. Said my compressor had not been properly registered by the previous installer. I looked in my files and found written confirmation that it HAD! He also told me that if I tried to take time to think about it and get other estimates, I would have to pay him the $400 for the plug he installed in my compressor that DIDN'T WORK! In addition, in researching online, I found I had overpaid for the unit! I hate being taken advantage of. They love to find females living alone so they can do that! I hope other prospective customers read this before using them.
Alan Robertson
4 years ago
Guy Smith has be taking care of my HVAC needs at a vacation Condo for more than a decade. They are always courteous and there when you need them. I recently had to replace my entire heat pump system due to salt water aging. They did a great job, which was tricky because the main unit was on the condo roof, several floors up. They promised a one day turn around and the tech stayed until after dinner to make sure that happened.
Erin Wise Bracy
2 months ago
Connor and Chris did a wonderful job. Above and beyond expectations! Would highly recommend them for plumbing work.
He was awesome and very thorough paid attention to detail and did a superb job
Deanna Washburn
2 years ago
It was great and straight forward. Stress free.
David was fantastic! He’s been to my house a few times to work on different things regarding my AC unit. Each time he is punctual and informative about what he is doing! He showed me everything he was doing and was upfront about pricing before he did anything. He was friendly and good hearted. I would recommend David for all of your AC needs!!
Martha Gerwitz
a year ago
Jared and his team installed our air conditioning and heating system efficiently and professionally.
Kamaria Vasti
3 years ago
Spoke with Blake in the office. Set me up with a maintenance agreement and really took care of us. Highly recommend!
We have their maintenance plan. They are superb. I ran a/c&r at Avondale / Ingalls Shipbuilding for 16 years: I watch these guys; they are superb. None finer.
To call an Hvac company and to come out the same day and diagnos and fix the issue, is awesome! There prices are by far better then any other companies I called to get my nieces ac repaired!
I have called in a few different people to look at my system and I always get the same response that it’s fine and they don’t see any issues (most companies don’t care about the client or the issues at hand) my system was louder then any other in the neighborhood but they kept telling me it’s fine and some systems are just louder then others - and when I reached out to GuySmith they set me up with a routine maintenance schedule which has helped a lot! Im leaving this review for Phillip McIntosh because he was the first person who could give me any solid information on my system and he was very knowledgeable and professional. My system is now clean and running quietly! Would recommend!
Dom was my technician. He gave me a call to let me know he was on his way. Dom was very friendly. He came in, did his job, and answered all of my questions. He has a wonderful spirit about him. Thank you!!
Carol Maglaya
2 years ago
An emergency call, the AC went out at my rental property, they were able to schedule a same day appointment and due to a cancellation, their technician Phillip was able to get to the property even earlier than scheduled. It was a simple fix and he had the part in the truck-so he got the AC up and running pretty quickly! Thanks Phillip!!
Brian was awesome! He informed me that he was on his way, arrived on schedule and was extremely knowledgeable. I grilled him with questions and not only did he answer them, he was up front about what to expect and the associated charges. Brian walked me through our options and provided me with some suggestions on how to better maintain our unit to get the most of it’s lifecycle. I highly recommend Guy Smith and suggest you request Brian as your service technician!
Barton Compton
a year ago
Phil did a great job as always. He's very professional, courteous, and explains everything he is going to do. I always ask for Phil because he's the very best I have ever seen. I know I can trust what he says and he's just a really great person!! Thanks Phil for taking such great care of us all these years!!
I just had a complete system installed inside and out. I had a GREAT experience from start to finish. The quoted estimate was extremely good and the install was begun within 2 days. The team for the install were professional and cordial and very patient with all my questions. Everything was explained prior to install and nothing went wrong.I have used Guy Smith for years and will continue to for as long I own my home. I will not hesitate to recommend Guy Smith to family and friends.Pat Zyliak
Kevin came out to fix our ac. He let us know when he’d arrive and arrived on time. He was able to quickly diagnose our problem and fix it. He was knowledgeable and pleasant to deal with. Would highly recommend
BLUF: They sound reputable according to other reviews, but if I could do it all over again I would have scheduled the leak test and repair (if possible) right off the bat (because apparently neither can be done when that they initially come out to check your unit), and tried to save myself almost $200.Full story: Our ac was not cooling the house (again), and we knew it was a freon leak because it happened 1 year ago and 3 years ago. What we really wanted to know was why this kept happening since just last year a different company had repaired a leak and refilled our freon, so we left that other company and tried our luck with Guy Smith based on their glowing reviews. I made sure they knew the full history of our ac and our concerns that some other underlying issue was occurring. We made an appointment for someone to come out, and because of the recent heat wave, we'd have to wait a few days. The technician came out, inspected the unit, and let me know that it was leaking freon and that I would need to schedule a leak test. He stated that he could not conduct one at that time (it was after 5 pm on a Friday) because it had to be scheduled through the office and they were closed already. Since there is an infant in the house and we couldn't get it cooled below 80 degrees he said that he could refill it with freon. The service charge for him to come out and tell me what I already knew and refill the freon was $189 (sidebar: on my receipt he marked that I declined a leak test, but I didn't; I was told I couldn't get it done until I called the office the next morning and scheduled one.). I called the office the next morning (Saturday) to schedule the leak test (again, due to the heat wave was going to be in a few days), which is a separate $249 charge, and then after the leak test you have to call back again to schedule the actual leak repair (had to wait a few more days) which for us was the weld on the copper 90 degree elbow connector on the suction line) costing an additional $935 ($1373 total in the end). The freon they refilled for $189 leaked out basically 2 days after it was refilled. I found out later that the leak repair would required all the freon to be taken out anyways, so I think that means it would have been a waste of $189 anyways even if it hadn't leaked out.I did ask/plead the receptionist for some sort of discount (like a military discount, or maybe on the original service call/freon refill since it seemed to me that the technician was recommending a pretty pointless repair that I agreed to only because we waited two days for them to come see our house and tell me what I already know and stop there), but when she spoke with the owner he said because I declined a leak test they couldn't do anything. I tried to clarify that I did not decline the leak test, but I never heard back from them and my charge was the fully quoted $935. Like I said in the beginning of my review, if I knew then what I know now, I would have specifically scheduled for a leak test in the beginning (because that first appointment/visit was literally a waste of $189) and asked them if they could also schedule time for the repair when they come out and do the leak test (so that we wouldn't have to wait 2-3 days to get the actual repair done). Hope this review helps someone else save a few bucks and time.
The Silly Bear Chef
a year ago
I was excited to find out my favorite HVAC people now offered plumbing! They were early to the appointment, professional, answered all my questions, and worked very efficiently. I will definitely be recommending them to all! Thank you Trevor for being an awesome asset to your company and your helper was also very nice and you work well together.
Josh cleaned my air vents, replaced my filter, inspected my systems, and we are very pleased with his work.
Andrea Littman
4 years ago
My grandmother who is 92 years old had her air conditioning break friday. She has been using this company for years pays them monthly for maintenance has had 2 brand new units put in the the past 10 years. Spent countless dollars with this company they come out to check it she pays them the money to tell her what's wrong then proceeds to tell her they have to order the part to fix it and it would take 2 weeks. Keep in mind she is 92 no air conditoner in the house. Finally say they will come Monday and fix it nope they wont have the part for another day and only find this out after having to call because we have been waiting hours for them to show up they tell me they will call us right back and hours later still nothing....will warn people never to use them if this is how they treat a Clint that has used them for years
Barry Stevens
3 years ago
Jon quickly diagnosed our power component problem and even gave us some tips to prevent future occurrences. He went out of his way to ensure we had the remedy and info we needed. Thanks Guy Smith, Jon is one of your best!
Kaitlyn Slaughter
2 years ago
Service was excellent. Josh did a really good job. Thank you !
This company was very professional and prompt to make a service call. The diagnosis from the Tech was to replace circuit board and blower motor. This was made without a multimeter or a tool touching the inside of the unit. It was also recommended that a whole new system would probably be the best move. I thanked him for the diagnosis and said i needed to think about it. Called another company where a technician actually went hands on, found a faulty connector and replaced it. System was working like new in 10 minutes. It seems there are companies that want to fix things for you and others that want to sell new systems to you. They should not be confused. This company certainly wants to swap parts or systems, no actually fixing or diagnosis will take place just sales.
Donald Peterson
4 years ago
Last Spring the tech did not test the freon on doth units. We have been having trouble with the upstairs unit for years. During the last two month the unit runs constantly when the tempature reaches 55 degrees.
Quanesha Sparrow
11 months ago
Super fast even on the holiday weekend. Thomas was quick in diagnosing the problem and explaining the different options to fix it. Definitely will use again. Thanks !
Extremely professional, reasonably priced, and very quick with the work that had to be done.
Technician arrived on time and was professional at all times. He explained a maintenance issue and offered suggestions. This was our semi annual maintenance.
Prompt service. Provided detailed explanation of the problem and resolution. Brian was friendly and knowledgeable.
Felt like a scam. Got an HVAC tune up with them and I’m not sure what they did, but they did not do any visible work. The insulation on the line was still damaged and the air filter unchanged. They also remind me of a skeevy mechanic when they said I should replace my capacitor because it was at a 36 and should be at a 40. What even is the scale?
Travis Rainey
3 months ago
Oustanding
Nicole Paitsel
2 years ago
Today I was quoted $650 for a simple condensation drain pipe flush. No replacement parts necessary or included in the quote. This was clear gouging. I very easily found another HVAC company who provided the same service for $94, and a friend of mine who is an HVAC professional in another state says $175 is the max charge for this type of service, and that includes some more detailed work if there are some issues that arise. Either the on-call technician was attempting to gouge me and pocket the money himself, or this company as a whole does not reasonably price its services.
John Gransbury
3 years ago
Annual AC maintenance performed. Brian Novac did an outstanding job. First appt where the tech had cleaned (with concentrate) the condenser unit fins.
nicole arbogast
3 years ago
Thank you for coming same day! Very professional!
Guy Smith has friendly and knowledgeable technicians. They are always able to quickly come help with any heating or ac issues and provide affordable prices.
Josh, provided exceptional service and advice. I will definitely use Guy Smith Heating and Cooling’s services again.
Brian was very polite very professional and work hard to get things right by checking everything. You can't get better than that.
Chris Callen
2 months ago
Outstanding service. Highly recommend the company.
Henry Petersen
a year ago
Guy Smith is a great company with a great team. I called them on a Monday and they were able to schedule a maintenance appt within 2 days. Josh provided exceptional service, made sure drain lines were clear and the system was safe and ready for winter.
Shemar Terry
6 months ago
Scott found an issue and got my system working better than ever.
Jeffrey Francis
7 months ago
Nice guy! He knew what he was talking about
Carter Yeingst
a year ago
Our tech Josh was incredible! He was super helpful and genuinely made us feel cared for as customers. We really can not say enough about the wonderful service we received!
I am very impressed with Guy Smith Heating and Cooling. My AC wasn't producing much hot air and there were some pretty cold nights in January and February. Due to my job, I was gone a lot, but when I finally called, their customer service was easy to work with and they were able to send a technician out later that day. I received an automated text with the technicians name and an alert when when he was on his way. Jon Shaffer was a professional through and through. As a hands-on guy with minimal HVAC knowledge, I had tons of questions. He didn't mind me tagging along up in the crawl space and asking him everything I was curious about. He walked me through everything he was checking out. After inspecting both the air handler and the heat pump, we discovered a refrigerant leak and a worn out heating element. Jon took all the time I needed to talk through everything. From how long I plan to live at this house, the expansion plans with an extra room, to family needs and lifestyle. And we discussed all the options, from leak detection, refrigerant filling and equipment repair costs in relation to my foreseen time in this house and taking into consideration the future sale of the property and how old the system would be at the time; as well as total system replacement. We crawled around the other crawl space access and talked out relocating the air handler to get it out of the cramped location it was currently in. We walked around the house discussing the ideal relocation of the heat pump for my house expansion plans. I think we walked through every possible option in preceding forward. All in all, he was here for over 3 hours when the inspection only took him 1/2 hour. The rest was all answering my questions. I ended up deciding to replace the system and am happy with the decisions we settled on.Thomas Britton and his crew showed up two days later to install the new system. They were polite and went right to work. They laid drop clothes to protect my hardwood floors. They successfully removed the old system and installed the new system in one day and I was enjoying my warm house by nightfall. The installation looks very clean and neat.Nobody is happy about dropping a lot of money for an unplanned home repair. But having a good experience with a company's customer service and the field technicians makes a world of difference. I am glad I chose Guy Smith Heating and Cooling and will definitely call them in the future when I begin to add the extra room.
Timothy Booth
4 years ago
I recently had my home unit stop working; could have easily been mistaken for major problems. Jon Shaffer from Guy Smith showed up and showed me it was just the low pressure side sensor shutting off the system. A reset and back up. While it may need future repairs if it goes bad again I am up and running. So I called and Jon showed up at my business to check one of my units there. Again great service, quick troubleshooting and diagnosis. Thank You Guy smith.
I had a wonderful experience with this company. Jared the gentleman who did the work at our house was very polite and knowledgeable. He did an exceptional job and was very respectful. They were accomadating to my requests and needs. I feel confident with the work that was done and I'm pleased to be worry free now with our new system. I definitely would recommend them and we'll definitely be using them again. Ask for Jared he won't let you down with the work he does.
Nathaniel Whetstone
a year ago
Call service techPhil explained everything I needed to know whichWas helpful
Mike Frederick
9 months ago
Brian returned this spring to checkout the AC system. Text and email were again received prior to his arrival. He was very friendly and informative. He thoroughly went through both inside and outside units, cleaning and oiling all parts. He wrote shoe covers and mask while inside and cleaned up all areas. Everything checked out fine.I’m very satisfied with Brian and Guy Smith.Called Guy Smith to check out my furnace for the heating season. Brian was the service tech that came out. while he was on the way the company set me a text giving Brian’s info along with his picture. That’s a helpful touch. He was very nice, friendly and thoroughly knowledgeable. He explained what he was doing as he went along. The first thing he found was the vent pipe had not been properly installed and worked on it to make it proper and safe.He found the gas valve was not operating properly, he replaced it and the unit worked nicely.Brian cleaned up the work area after he finished the work.I plan to use Guy Smith for the semi annual inspections as well as any other HVAC issues.
Stacey Brooks-Wilson
a year ago
Great company and Chris was awesome.
Wanda Gonzalez
4 months ago
Awesome service. Very professional and knowledgeable. Thank you so much.
444 technology
2 years ago
Their General Manager Sunny is a total prick! He can't handle a tense situation and is a horrible customer service person. RUDE! Not to mention they tried to sell us a 4 ton unit and I only need a 2.5. When confronted he flipped out on me and the coward hung up on me saying he wouldn't deal with me after my wife called him out. Horrible horrible horrible! Worst customer service guy in the Hampton roads area! Guy Smith you're only as good as the people you hire!@
Ryan VanFossen
a year ago
Brian and his partner were right on time, very cordial and knowledgeable. A great service and pleasure to deal with.
Robert Brisson
2 years ago
Yolanda Peterson
a year ago
Very professional, explained everything wasted no time to get the job done.The best. Thanks 😊
Displayed key in depth knowledge of the system with a quick response time. The ability to troubleshoot and identify problem areas was swift and professional. Best customer service I have had in years. No complaints.
Nic Wasserzug
10 months ago
We had to replace our 17 year old HVAC system and Guy Smith made what we thought was going to be a nightmare into a no big deal easy process! We had several companies quote the job but we selected Guy Smith because of their price and professional quote, also we felt that their warranty demonstrated that they stood behind their work and products more than the other guys did. The installation was a breeze and we are happy with the new system! Special thanks to Blake, Scott, and Terrance for all your hard work and a job well done!
Jennifer O'Connor
2 years ago
These guys were awesome. 100% on time. Professional, knowledgable, respectful, and kind. We will 100% call them again when we are need of service. I would recommend them to anyone.
lashan williams
2 weeks ago
David was very professional and transparent, he wouldn't leave or let the problem beat him until he figured it out. I really appreciated him, and im thankful for his dedication to his profession.
Bradley Seeley
4 years ago
Prompt and courteous, Guy Smith Heating & Cooling always delivers with great service and value!
Respectful, courteous, knowledgeable.
Great company. Very communicative around expected arrival time and thoroughly explained what we should do to maintain our system between service calls. Thomas was very helpful.Just had them out again and Harris was equally helpful. Love working with this company.
Douglas Mills Jr
4 years ago
Been doing business with them since 1978 when Guy installed the system in the house I was building. I've had my good times and bad times with the company over 41 years but since I'm still with them most things must be going ok.
Kevin Reyna provided excellent and professional service.
This was my first issue with the AC since I started using this company. Of course it happened after hours and on a Friday. So at 12:40 AM I put a call in since my AC stopped working and I discovered this when I got home from work. Within 10 minutes to my surprise Brian called me back to see what was going on. I briefly explained the situation and he said he would be out. I was so surprised. I told him No, it was late, would be difficult to see much and asked if he could possibly come out Saturday? He said he would be there by 9 am. Again I was stunned. He arrived as promised, found the issue, gave me a price quote (3 of them) and I chose the one I wanted and in no time my unit was fixed. Brian was professional, explained things really well and in a way I understood.I have to admit, I have been so impressed with this company since I first contacted them. I could not be happier with this company and the people who work with them.I needed a new motor fan for my air conditioner. It took a couple days for the part to come in but once it was verified that it was in they were out here the next day. Kevin did an awesome job. I don't think he was even here 30 minutes. He's a nice person, pleasant, professional, and explain things. Explain things. I'm very satisfied and hope to see Kevin again under better circumstances.I am updating my review. I just had my yearly maintenance done on my hair conditioner and heating system with this company and again they still impress me. Today I had Thomas and he was totally awesome. Keep asking me if I had any questions. We talk a little bit about the possibility of looking into a new system. I am really glad that this company was recommended to me. I am just very pleased with them.
Rodney Rountree
5 months ago
Chris and Conner showed up early. Informed of everything that needed to happen so nothing was a surprise. Went above and beyond to make sure all possible scenarios were fixed. Highly recommend, thanks guys!
Seem to see their vehicles and ads so figured I’d give em a shot. Great company and wonderful customer service. If possible, request a guy named Blake he was very friendly and knowledgeable.
Clint Hartman
3 years ago
Job well done. I look forward to seeing Brian in the Fall.
Chris Mitchell
3 years ago
Brian Novak called as soon as he got my message from your office and told me that I'd be the next person he would be seeing. He called again when he was on his way. Both these calls were very thoughtful and helpful.He came in and introduced himself and got right to work. He identified the problem and explained it to us and gave us an estimate of the cost, which we immediately accepted. He went back to your headquarters and got the part and came right back and installed it. He also told us about a program with you which includes scheduled maintenance checks; we accepted that, also.Brian was pleasant, knowledgeable, and efficient. I would recommend him to anyone who needs furnace repair.Janet Mitchell
Connie Thomas
4 years ago
After service call technician responded in a timely manner. Technician was courteous and explained what was going on with our unit.
Have been with Guy Smith Heating and Air-conditioning for almost 30 years. They have been reliable and have always fixed our problems. Prices are reasonable.
sheila parker
4 years ago
Guy Smith Heating & Cooling is just awesome. Actually, I've been a loyal customer for over 45 yrs. or more and I'm well satisfied with their service . I truly recommend them to the uttermost !!
Michael Wheeler
3 years ago
Heat Pump had failed. Their technician came out - on time - professional - very kind. Answered all of my questions. Quick fix at a very fair price. Guy Smith is the best. Give that tech a raise? Thank you!
Craig McNeil
5 months ago
calvin farrow
3 years ago
clifford williams
2 years ago
The pricing was reasonable. They were on time knowledgeable and friendly.
Buddy Wheeler
2 years ago
We had our winter checkup today. Our technician, Brian Novak, was on time, very professional and courteous and kept his mask on at all times. Highly recommend .
Irene Cancelmo
3 years ago
Unknown to this area in Virginia Beach I thought I needed help with my HVAC unit. This guy comes out, listens to the system and tells me everything seems to be working fine. I just purchased my condo and it had a new HVAC system. He offered to change the fluids and filter and then went on to say that I needed a part to make it run more efficiently. This part cost me nearly $900 which a new HVAC system didn’t need. He didn’t say that it’s under warranty because it’s only 3 months old. Me being a widow woman and unfamiliar with these systems, I feel like I was taken advantage of. And they had me sign up for a twice a year service contract with monthly payments which come to realize from my realtor I didn’t need. So I contacted this company spoke to the owner and ask him to make it right. I am completely unhappy with this company and would not recommend them.
Great service! Fast and friendly and responsible. Jon Shaffer was a great tech. Honest and very helpful!
Frances Hunter
2 years ago
Installed Air Scrubber. Brian was the best!
Salt and Light
3 years ago
I have used Guy Smith Heating & Cooling for many years, and haven't had any problems; the office staff is very professional (Kathy) all the time, the technician is knowledgeable and professional (John). The twice a year maintenance is necessary to keep my heating and cooling system running, and John does a terrific job; he was here today, providing excellent service with a highly professional manner; a great asset to this company.
John Gransbury
5 years ago
09/27/2017 (UPDATE below)Realizing I have a choice among several Heating and AC companies in the Hampton Roads area. I chose Guy Smith H&C, having never dealt with them before, and that selection was based on local reputation.A new Goodman 2 ton/14 SEER Condenser, gas furnace, coil exchange and air handler was purchased on 9/18/2017 and installed on 9/20/2017. To start, I’m going to say three things. (1) For having a new system for exactly a week now, I have met too many Guy Smith technicians. (2) Technicians Jon (Shaffer), Phil and Gerald; superb help!! (3) Installers C. and M…..not so much.The buying process with Jon was outstanding, he is extremely knowledgeable and a pleasure to deal with!Installers arrived as scheduled, at about 9am and departed at 8:00PM. Way too much time for a small system and installed by supposed seasoned installer and helper. Two hours before they actually left, when my wife asked for an update/possible completion timeframe the lead responded with “another couple of hours, got to rewire a few things here…” This did not instill confidence. They left after showing the completion paperwork to my wife without fully testing/demonstrating that both heating and cooling worked. Of course, as soon as they were out of sight, the system turned on and included a LOUD howling sound of air escaping/whistling out of either the air handler or existing ducting (which had never happened before). She called the company and was told to turn the system off until another tech could come back and inspect.Phil and Gerald were next to respond. I’ll repeat, they were outstanding, extremely knowledgeable and a pleasure to deal with! The air escaping/howling turned out to be a tape leak behind the air handler at the bottom. Not a huge deal, I can understand this happening (but, should have been corrected during the installation). They also took the time to re-tape several areas around the air handler and furnace. IN ADDITION they checked gas pressure and adjusted the high side at the furnace, tested secondary float switch and checked inside and outside for any leaks. They did a full system check knowing that the city would be here to inspect the system in 2 days. What would have been an inspection hit….installing 20 amp breakers at the compressor disconnect when the compressor is rated for 15 amps. Gerald went to the big orange store for a replacement breaker, came back and installed it. Again, a pleasure working with them! I’m hoping that their findings are also feedback to the company and original installers.What bothers me and needs to be feedback to Guy Smith Co.;(1.) Eleven and a half (11 ½) hours to install a system in a closet, not an attic.(2.) At completion, no demonstration. Just sign the paperwork and go(3.) The air escaping/howling was quite evident. Should have been resolved at that time, they clearly knew/heard it.(4.) No mention of gas pressure checks/leak checks/safety switch checks(5.) Over-amperage breaker installed at the compressor disconnect switch. I understand the shop was out of 15amp breakers, ok, so they couldn’t stop somewhere and buy the right size…they knowingly installed the incorrect amperage breakers. I understand the risk is slim with “new” equipment. And, the fact they never mentioned anything about it or that it should be replaced before inspection. They placed my family and house/property at risk.(6.) This installation was unprofessional in the work ethic of the installersI’m off my soap box. I have a new system that is now fully operational. Thank you Jon, Phil and Gerald. In the future should service calls be required I will ask for you (3) by name! In my opinion, they are the best review I can give to your company at this time.9/28/2017 UPDATEThanks for contacting me Lacy!! Everyone of the issues I had are as you indicated a fixable event and an issue of attention to detail. As noted I am happy with the end result and know that you do have excellent technicians. Due to your attention and response..I'm extremely happy!I think your back to a five star!!
Very professional and knowledgeable.
Jared, Brent and Joe did an excellent job with the installation of my new A/C and heating system. All checks and tests were made for a smooth running operation. Many thanks.
I woke up to a cold house; my air handler blower stopped working in the middle of the night. HomeAdvisor directed me to Guy Smith. They came out same day for a diagnostic. My control board stopped sending signals to my blower— my heat worked, it just wasn’t circulating. They were able to do a temporary fix and get my house feeling warm again.They were able to get the replacement part in quick fashion and replaced it quick.Luckily everything was still under warranty, so it didn’t cost as much as I was thinking. Both techs were professional. Office personnel I talked to over the phone were very polite.Happy with my experience; will update of anything changes.
Jovan Freeman
2 years ago
If I can give 10 stars I would. The technician Philip was on point and very knowledgeable about his job. Awesome customer service.
The brothers from Guy did an excellent job. Chris took the lead and tackled the job. I had a knee replacement and fell backwards on the toilet breaking the flange and sub floor. Expert repair!!!! Chris was so professional and knowledgeable. Highly recommend him and Guy Smith Heating and Cooling.I love how reasonable the cost was.
We have been using Guy Smith Heating and Cooling Services for many years. We are satisfied with the Professional Services provided by them!
Jodie Torkelson
a year ago
Called at 8am and a technician, Kevin, was here by 9:15am. My thermostat wasn’t working and the entire system shut down. He diagnosed the problem and had me up and running quickly. He was very professional and pleasant.
Marvin Leigh Mills
a year ago
From the beginning Joey was very professional , knowledgeable and pleasant. Highly recommended!
misty thomas
11 months ago
Tech was very knowledgeable
Called Guy Smith Heating and Cooling to handle rental house in Virginia Beach, VA. Not only did they fix cooling problem but they were extremely professional with reasonable prices! Highly recommend.
Don Blankinship
a month ago
Our upstairs AC unit stopped working in the middle of a heat wave in July so I booked a service call on a Monday afternoon and the technician showed up early the next day. Very professional, responsive and explained everything clearly.
Louis Baggins
3 years ago
really helped me out in an emergency - caring people, thank you
Quick diagnosis and repair!
So just a heads up , they owners are paying their employees 20.00 for every review they get fake or not. I will upload a picture if I can . All the reviews left recently might not be real. Especially since BLake has not worked at guy smith for 5 years
Will have to wait for installation for final assessment
Anthony Slezia
3 years ago
Blake help me a lot by fixing my AC very kind and professional
Tabitha Rumbaugh
2 years ago
Prompt service, personable, and informative! Will call again if we need any other services done!
Tech was very professional and explained the process. I highly recommend.
Stuart Pelchek
3 years ago
I can't speak highly enough of this company. We've been customers for years, will continue to use and recommend.
Barbara Metzger
3 years ago
The same technician has come out every time and remembers us and previous work he did on our system. We ended up needing to replace our heat pump. The installation crew was very professional and accommodating. I love getting a text message when someone is on their way along with their name and photo so I know who to expect.
Carolyn Brown
2 months ago
The repairman was very polite, nice, friendly and knowledgeable. Thank you.
Would recommend to anyone. Very professional, hassle free, understanding of your needs. We are a large family and took care of us by providing window units while we got to our install date. Relatively fast turn around and very friendly techs.
Can to my home and diagnosed and fixed my system very professional .
Conscientious of our home, friendly as heck. Good people
Manuel Fernandez
a year ago
I was really impressed with the crew, how professional, courteous, the work they did, post job cleanup, use of drop cloths over carpet. The crew was able to come out a day earlier than scheduled with a very short lead time from my initial call. It was like they sent the A team. They replaced both heater furnaces and both cooling units in a day!
Ukana A. Perkins
3 years ago
They do good work 😜
Nancy Stewart
11 months ago
Super quick response and awesome service
Teddy is very professional and efficient. Guy Smith and Cooling always provide exceptional service.
marchelle clarke
8 months ago
Great guy... friendly and professional
Very professional, respectful and courteous.
Exceeded our expectations.
Thank you for a job well done!
Hurley Blustein
3 years ago
We'd been having problems with a pipe carrying condensation water which for some reason was ran the length of the house. We thought Guy Smith would have to drill a new hole through the bricks out of the garage to drain the condensation. However, the technician suggested a much easier fix, installing a small pump to force the water through the pipe. He was able to get the pump and install it within a couple of hours. Problem solved that day!
Great customer service from David C. He was professional, knowledgeable and witty!
Quadre Phillips
3 years ago
Mr Blake was awesome and was full of knowledge!
Carol Bonello
4 years ago
I have been with Guy Smith Heating & Cooling since 2007 and I would highly recommend them for your heating and a/c needs. This Company treats you like family, when it comes to understanding your situation and meeting your needs. Additionally, from the owners, to the staff and technicians they are all courteous, professional and deliver a Job Well Done every time! Look no further! You will not be disappointed!
Martha Mclean
4 years ago
Jon Shaffer at guy smith was right on time and an excellent service man, very polite and explained everything perfect to me
Mr Phillip McIntosh was very professional and knowledgeable and provided excellent service.
Christopher Morales
2 years ago
The technician was amazing he was quick but thorough and ensured to points around the unit that will help me as a home owner as red flags to look out for.
Andrew McKeown
5 months ago
Very professional and did an outstanding job!
Technician, Brian Novak, was courteous and polite. Did an excellent job!
Karen Carroll
3 years ago
I was nervous to use this place, but my friend recommended them. From the first phone call to completion of service, I was treated with integrity and I really feel like they gave me honest service rather than just treating me like a number. Would use again and recommend to others. Thanks!!
Norman Belton
a month ago
David was very informative and showed us everything through the entire process. Would definitely recommend and will use again!! Thank you David!
Brian my technician was professional, on time and polite. They charge around $89 to come out for an estimate, which is a competitive price. They also have good availability. I’ll be calling them again
Steven Miner
11 months ago
The Guy Smith team, including office staff and technicians, is a good value in that you get high quality service for the investment you provide. No upsell, no b-s run around regarding maintenance requirements, and overall a polite professional customer service oriented experience. Highly recommended.Update 10/21: Still Awesome!Update 9/22: Still Awesome!
Darrin Stephenson
3 years ago
Good company. Excellent customer service. If possible, request a guy name Blake; he’s pretty good! 👍🏽
Zackory RiveraBoeka
4 months ago
Dave was awesome! Very helpful and easy ṭo talk to. Very approachable and knowledgeable.
Jerry Franklin
a year ago
Tech was prompt professional & courteous! Couldn’t ask for a more through service @ a reasonable cost!!
Andy Crawford
3 years ago
We chose Guy Smith to replace our 15 yr old system. We have nothing but good things to say about everybody we dealt with from the company. The install with smooth and am glad we had it done. Brent and his crew were professional and respected my property and kept me informed during the install.
Miles Romello
a month ago
Brian fixed the issue quickly and effectively… Guy Smith is amazing
Outstanding service as always.
Dottie Lindley
8 months ago
We have used Guy Smith Htg & AC for many years. We have had excellent service in all areas and will continue to utilize their services. Highly recommend them. Their employees who do the servicing of our htg snd A/C units are always courteous and very competent.
A Premier Home Inspection
10 months ago
Made an appointment to assess a non working heating unit. David showed up on time, called first, and conducted his business in a professional manner. He was friendly and knowledgeable. Explained what he was doing and what components that he was looking at and testing. Then told me what was wrong and how much it would cost to repair. I would recommend that others use, and I would not hesitate to call them in the future!
Morgaine Mary Beck
2 weeks ago
Our five month old HVAC heat pump stopped working the other night. An early morning call for a warranty repair was responded to within 2 1/2 hours. Technician Thomas Britton found the problem to be a simple loose wire and things were fixed under warranty and we are cool again. We’re very happy with working with this company and very satisfied with their quick response. Thomas did a great job!
I have used Guy Smith now for over 15 years and have always had nothing but good results. Very skilled employees that do a great job!
Josh was my tech and we really loved him! He’s friendly & knowledgeable. Highly recommend him!
This is my second time using their services. The previous company, recommended thru my home warranty (AHS), could not repair the ac and was referred back to AHS to send a separate service, which could take up to two weeks! With near 100 degree days, I could not wait two weeks, let alone two days…. I called GUYS Heating & Cooling. I was able to get a same day appt. The service rep Kevin quickly diagnosed the problem and fixed it in no time. More importantly, because the repair was minor, the cost was minimum. For anyone needing AC repair services, don’t look any further than Guys Heating & Cooling.
Meagan Hanley
2 years ago
We needed urgent help for an attic HVAC leak that was causing our fire alarm to go off for hours late on a Friday afternoon. Within an hour, Kevin was at our door and shortly after that our issue was resolved and we had our sanity back. Everyone was kind and quick!
Janie Steinmetz
a year ago
Josh was very professional and fixed our air conditioning unit to our satisfaction. He had a nice attitude about his work and was very friendly. Each time we have used Guy Smith we have always been happy with their expertise and their service men. Janie Steinmetz
Great customer service!! Great technicians that are knowledgeable and was able to pinpoint the problem with our unit and fix it in a jiffy. (:
Despina Womer
3 years ago
We recently utilized this company and I will definitely say that I am not only impressed with their attention to detail work, but also their professionalism. Specifically one employee (Jared O'Brien). He was very courteous and respectful of our home. Instead of previous experiences with other companies where the atmosphere was that they are there as a courtesy to us (even though we were paying them...) this man was friendly, attentive, and very responsive to our needs. It was a pleasant surprise and with this alone, we will definitely be returning customers and recommending their services.
Very friendly, informative, helpful and professional! Was very pleased!!
Ashley Godfrey
2 years ago
Josh was awesome. Will def use again!! Love the text prior to arrival with his face so I knew who to expect!
I have a plan with Guy Smith that $15.00, something I don't even think about. what I do think about is that I know when the seasons change someone from Guy Smith is coming out to check my system. Always Professional, once check is over they come back in discuss everything with you. Good Service
A little expensive for the problem that they described I would think it should have been covered not my fault somebody didn't wrap the wire good enough cost me over $500
Yolanda Jackson
2 years ago
Every detail of my maintenance, repairs and charges to my units were explained by Josh before he started the work. I highly recommend this company.
Jim Ballentine
2 years ago
Highly recommended: needed Freon charge in newly installed Fujitsu Mini Split AC/Heat. Received prompt and quality - professional service. Have been very satisfied by Guy Smith service over long period of time to include installation of another HVAC system & associated service. Technicians always very curteous and knowlegable.
Robert Rodkey
a month ago
Dom was awesome to work with. Friendly and offer a ton of advice. I asked just for a simple inspection to find an issue i knew existed. He went ahead and just fixed it instead of having me schedule another visit. The overall service and professionalism of Dom had me sign up for their twice a year maintenance services.
Ronald Burkhardt
4 years ago
Called and received same day service on a very hot afternoon. Their service technician Phil was courteous, knowledgeable and quick. Phil solved the problem in about 15 minutes and prices were reasonable. Will use again and recommend. 5 Stars.
Great company excellent service And very honest
Guy Smith heating & cooling has extremely reliable and knowledgeable technicians. They arrived very promptly and explained what they were doing thoroughly so I could understand what was wrong. Their prices are very affordable and I would definitely recommend them.
Thomas was a real pro. He got right to it discovered the problem fixed it and the place was cooling down in an hour. Awesome experience.
The technician contacted me when he was on his way, arrived about 5 minutes earlier that scheduled which was a pleasant surprise! Technician performed a thorough diagnosis and was very knowledgeable about how to proceed to correct my HVAC issue.
Charles C. curry
3 months ago
Previous work seemed to be good. The last visit was just a little concerning. He was under the building for 20 minutes. Then the technician sat outside in his truck for 75 minutes after the visit. It made me suspect the charge we received was related to the amount of time spent on site.
Good employee's and great service.
Was very nice and answered all my questions i felt lime they enjoyed what they do instead of some of the other companies i have had come to my house
Highly recommend this company to anyone who needs services on their A/C & heating system failures.
William K. A. Agyei
8 months ago
The technician arrived on time and did the tune-up and answered my questions.
Susan Dashiell
a year ago
Michiah Naylor
a month ago
Very professional. That is so major for me. I'm have so many stressful encounters with technicians giving me a hard time. My guy was Thomas Britton. He was thorough, honest, to the point, and understanding. I will definitely be reaching out to this company again in the future.
Claudia Calhoun
4 months ago
Came out right away. The technician was polite helpful and professional
Paulo Simoes
7 months ago
Thomas came out promptly and provided tremendous service. Explained what the issue was and clearly provided recommended services. He performed some maintenance and our a/c is working great.
After calling four other businesses, they were the first to offer same day services! The woman I spoke to (forgive me for forgetting your name), to make our appointment was sweet and professional! Our technician, Brian, was on time, friendly and professional! Thank you Brian for working on our unit and blessing us with cool air! We wish Brian and this business much abundance of success! Thank you so much! We are so grateful! We recommend this business for all your HVAC needs! Many blessings.Respectfully,Kim & Matt
Wonderful! Very, very good service!
Great service and fast response time. Been using this company for many years now.
Brenda Foreman Parker
3 years ago
Teresita Herrick
3 months ago
Facebook
Phillip was friendly and very informative. Thanks!
Kevin P. had a Great attitude and very knowledgeable. Needs to be promoted
Very nice service and very knowledgeable
I'll be using Guy Smith Heating and Cooling again in the future. Techician David Connelly was prompt, professional, knowledgable and got the job done fast! Fan capacitor was bad. David replaced the capacitor in minutes and checked freon levels as well as informed me of other preventive maintenance options without being pushy about purchasing those services. I Recommend David from Guy Smith Heating and Cooling for AC Heating repair!Thanks again David!
Theresa Kinkelaar
2 years ago
We have been using Guy Smith since we purchased our home and they consistently provide great service.
Kitty Engleman
3 years ago
Scott is a wonderful young man. He was very polite, respectful, and organized. He even cleaned up after himself, and did an amazing job.
This time good service and explaination.
Great work and great value.Blake the comfort consultant and service technician we're very professional and on time.Would highly recommend Guy Smith.
Shelly Umana Martinez
a month ago
He was quick and professional. So polite and did a great job! I will be recommending to all my friends.
Ashley25 Gmail
7 years ago
This company is slow and very time consuming. Their employees milk hours, they must get paid hourly. As I am told by many other customers, They never bring proper parts and have to have an employee make multiple trips to their warehouse and back to the job. One couple told me guy smith was at their home from 10am until 9pm that day. They asked the employees if they could come back the following day and the employees said they are told they have stay and finish the job. This couple fell asleep on their couch waiting for this company to leave. Out of 5 customers that used this company because of their false positive reviews all 5 customers said guy smith took the entire day to do a job. If you use this company you can guarantee they will still be clanking away while your at the dinner table with your family.
Susan Simmons
4 months ago
Wes Drumheller
2 years ago
Jon S. helped me decide the best choice to make on my 21 year old ac system and the price is in my ballpark and they will do the job just a few days after we spoke.
Guy Smith did a great job. Our installation was somewhat challenging but the Technician completed the job in a timely matter with skill and professionalism. I would recommend the company.
Brian Lewis
11 months ago
Great company. Install and equipment maintenance is spot on! Highly recommended!!!
Michael Abplanalp
2 years ago
My ac unit was blowing hot air during the day and shutting off after short use. Within an hour Brian had my 25 year old ac unit blowing cold air again!
Mildred fate
3 months ago
He was courteous, efficient, very professional and upon completion explained what was done.
Tammy Matthews
2 weeks ago
He was really nice and very polite and very professional. I would recommend them to anyone.
Brian showed up real quick, was professional, friendly and seemed to really enjoy his job. Fixed my unit right up, even bracketed the cord he replaced. Great service!
I saw the advertisement that they service 24/7 and I needed someone to take a look at my a/c system. I have an asthmatic child and was afraid that he would have an attack while I was in search of someone. I was told that they didn't service my area. I only live in Suffolk, not the moon. That should be in their advertisement.
Excellent job. Would highly recommend.
Michelle Mitrik
a year ago
Tom came today to do fall maintenance on our HVAC system. He was on time, communicated well, was very thorough, and provided outstanding customer service from start to finish. We truly appreciate the great work!
I have been a commercial tin knocker for 12 years before joining the military. Apparently the free money from the government wasn't enough, Guy Smith also wanted to snatch money from an 82 year old wheelchair bound senior. It is questionable whether the condenser (outside) and air handler (in attic)both had to be replaced. Nothing has ever been stored in the attic. Nobody ever goes up there. And as a ductman, I know not to walk or step on duct. Seems like more air is coming out of the connections he tied into than what would enter the house. The unit also cycles almost every 9 minutes like clockwork. At least the time I have visited here. I wish I had checked the work sooner but unfortunately not able to. I could not in good conscience leave anyone, much less a wheelchair bound senior with half a55 work. Also they left all the trash in the attic, the pieces of particle ductboard they cut away, the rolls of tape cardboard (looks like white webbing strap, definitely not aluminum to seal the connections), and pieces of piping. I don't understand why they didn't put the wires in a junction box or at a minimum cover with electrical tape, but with all that old attic dust and loose insulation, perhaps they figure an electrical fire would be more efficient to heat the house. I also do not see any signs of new aluminum tape near where the unit was installed, probably why you can feel air leaking out the bottom of it. I guess spending almost $9000 doesn't warrant proper use of sealers and tapes and replacing duct they crush. It definitely didn't cover $3.99 for a roll of electrical tape. I am going to contact the city and show them the wiring and file a BBB complaint for my father. Also, no reason whatsoever for a unit swap to cost that much, maybe before shortages, but this was done summer of 21 before installers started increasing costs. I can still get unit now with higher seer rating and smart thermostat and installed under what was charged.Edit. After contacting office, they had a tech call. They showed up next day. I asked for owner, but don't think I ever spoke to them. Based on pics and phone conversation with the tech it sounds like the problem was remedied. Also their reps seemed to agree that no excuse for condition of the job, but what would have happened if unnoticed. I have not personally seen the repair, but I do intend to check behind their repair. They have tried to fix it, only time will tell how things will adjust. The 9 minute cycling has reduced a lot. From 0 to 3 star, based on great follow up. Will reassess when I can see final product.
Attorney Reel
4 years ago
Prompt professional service. Guy Smith worked me in on short notice when I had an emergency and other companies could not see me for more than a week during this busy Spring season.
Michelle Fitzpatrick
2 years ago
Brian Novak is awesome! He is professional and genuine. Brian puts in the time needed to get the job done and honestly told me what would be required to be sure my units won’t fail. I highly recommend Guy Smith Heating and Cooling.
Michael Albeser Jr.
3 years ago
Very professional and quick to respond. Would recommend!
It’s cold again!!! Great job super fast.
When you find a merchant that you can trust, you should tell everyone. Guy Smith is that merchant for my family. They have maintained our heating and cooling systems for 20 + years. They are not busy trying to upsell you on the next shiny thing , they are maintaining your heating and cooling and advising you. I like that very much.
Dalton Wilson
2 years ago
Marvin came out within an hour of us calling! He was thorough and actually diagnosed a bigger issue we were unaware of. Truly first class service!
Bill Slingerland
a year ago
Appreciate Phillip McIntosh's professionalism during his scheduled visit. Answered our questions with authority and patience, was courteous and efficient, and made cogent recommendations. Phillip represented Guy Smith exceptionally well. We look forward to his future visits.
Crystal Silins
7 years ago
We had a new AC unit installed late last spring. It took 3 technicians to come out to ensure the unit was working properly, which it has all summer, thankfully. No complaints there, other then having the inconvenience of multiple trips to ensure the quality of the installation. The main reason for only providing 3 stars is not because of that, but unfortunately, the first technicians laid down the sticky plastic meant for carpets on our hardwood stairs. I appreciate the attempt to keep the area protected, but it seemed they used the wrong stuff. When the job was completed the first time (before the next 2 service calls), the protected plastic was lifted, which also stripped the hardwood stairs finish off, leaving a 2-tone look to the stairs. I showed the other techs who came out, who said they would take pics and show the office. I called to address the issue, and spoke with Sunny, as the owner was on vacation at the time. I was not thrilled about his lack of listening to my complaint, and said I'd have to write a negative review if the company was not willing to at least take a look at the issue to come to some type of agreement to have it fixed. He was not happy with me wanting to make a negative review, and said some other unpleasant things, and ended up hanging up on me. Before he did so, I was as patient as I could be, but he insisted this issue was not from the install. I have pictures of the stairs from before and after, and it's very obvious there is a difference, and exactly where the plastic was laid down. I attempted to call numerous times after that to speak to the owner. I left voice messages, that were never returned. I wasn't expecting an overnight fix, but I was hoping the company would at least hear me out, come see the stairs and take ownership of the issue, even going half on getting it resolved. I did not want to make a negative review, especially after the 3rd technician came out, I think his name was John, he was excellent and worked and sweat his butt off to get the unit working properly. I've hesitated for a while to make this review, as I prefer not to, and wanted to see how the unit faired during the hot summer, but this may be the only way to get their attention now. To the owner, Mr. Smith, if you read this, and are willing to come back to the house yourself to assess the damage on the hardwood stairs, I'd REALLY appreciate it, and would be happy to increase my rating. If not, unfortunately, I'd have to say it's not great business, and would not recommend you to friends/family in the future.
The office staff were all so polite! It was very easy to talk with them on the phone and they were so helpful. The technician who came to my house was professional and kind. Willing to answer all my questions and explain so I could understand. I will be calling Guy Smith for all my heating issues from now on. I will also recommend to family and friends.
Donald Hampton
7 months ago
Excellent service and answered all of our questions thoroughly. Provided recommendations and didn't try to pressure into an upsell. We will be requesting the same person for our next maintenance service.
Connie Harris
4 months ago
I feel very confident in the technicians at Guy Smith. Very professional and efficient
So nice and polite. Respectful of my property too. Highly recommend!!.
Destination 757
a year ago
Great experience. Josh was very professional and went the extra mile even though it was after 9pm. I would definitely recommend/use this company in the future
Alice Ertsgaard
2 years ago
Called this a.m. AC fixed this afternoon house is cooling down what great customer service from staff answering phone to the tech....Larry who came to our rescue. You want fast, courtesy and efficient call Guy Smith HVAC. Had parts needed on the truck in and out 15 minutes. Called several different company's got sales pitches to purchase membership VIP package for service. Larry was very knowledgeable, explained what was wrong with no pressure to purchase a maintenance contract. On time as promised need a HVAC repair call Guy Smith they are awesome...thanks
Samuel Warren
2 years ago
Technician Brian did a great job of getting us up and running in a better way. Three stars is based on the fact that they were supposed to get the job done a day earlier than they did because of a mess up in the office.
Anthony F0nville
6 months ago
Very good company
Patricia Dewey
3 days ago
I’ve been a client for more than 40 years I would have no other company. Love the technician he was so sweet and knowledgeable.
Prompt excellent service!
Charles Johnson
5 months ago
Thomas Britton did an outstanding job performing seasonal maintenance on my on my a/c and gas furnace. He arrived early and got started immediately. He was very pleasant and professional as he went about his work. Upon completion, he explained what he'd done before leaving. I was truly impressed. This young man is truly asset to your company. I rate his performance 5 stars all day!!!
Great technician. Very friendly and honest.
Yvonne Milteer
a month ago
Brian was very informative and professional. I appreciate the promptness and the ability of Guy Smith Heating and Cooling being able to accommodate our need.
Replaced a capacitor in the furnace.
Lauren Milton
4 years ago
Awesome customer service and very knowledgeable technicians. I was very impressed with the service I recieved.
Patricia Roberts
10 months ago
Very helpful and knowledgeable
Philip did a great job
Crystal Bayles-Lennon
a year ago
So far we are really pleased with the Heating/Air service we have received from Guy Smith. We had the whole system checked out, had an air scrubber installed, and signed up on a maintenance contract. There is always someone available to talk to. After a week with the air scrubber that had an ozone feature, we decided we didn't want the ozone so they removed that part at no extra cost. All the heating/air service people have been friendly and knowledgeable. We recommend their services.
jeffery Smallwood
a year ago
Great job Trevor
James Maurmeier
10 months ago
David Connelly was good. Professional and pointed out things and improvements I wanted to do anyway. Paid him and the job was clean.
Robert D'Agostino
2 years ago
Very satisfied, had to meet new serviceman since my old friend had left the company. I will ask for him again when I need service
Amanda Kissman
2 years ago
Geraldine Boone
7 months ago
Well done. Thank you!
Amanda Mazzacane
3 years ago
Awesome Service- I used the website late at night to email about a concern I had that I thought was being caused by the HVAC. The following morning I received a phone call and got an appointment for the same day. Even though the technician was running late, I received phone calls updating throughout so I was never left questioning. Also, there was inclement weather holding things up that no one could account for. Brian was a delight. He was very respectful, wore a mask, and assessed the issue. It turns out it wasn’t an HVAC issue, but he helped pinpoint what the cause could be. I signed up for the yearly service after the great impression.
Carroll Reynolds
2 months ago
Excellent and very personable technician.Very knowledgeable about his craft.
Mary Meadows
2 months ago
Thomas Lyvers
8 months ago
I have had a service contract with Guy Smith for about 30 years. They provide excellent summer and winter maintenance to keep my HVAC system in tip top shape. Joey arrived early and completed a thorough inspection to avoid any breakdowns. They installed my HVAC system about 10 years ago. Highly recommend.
Technician Shaffer has been nothing but the best. Professional, pleasure, mannerism, and always a smile. I do not have a native thing to say about him. I will appreciate you sending him on every visit. Thanks John for such a great personality.
This guy could not even fit through the attic door.It was obvious that he didn’t know what he was doing.I will report you to BB, Facebook and all social media tell then how bad my service to protect older women ! Shame on you and your employees, they are definitely trying to trick people into buying parts they don’t need .Gloria Hays
Kevin was very professional and full of information. My system is working well. I feel COOL air now!
Stephanie Gomez
2 years ago
Called the day of and was able to have my ac looked at and repaired all in the same day. The technician, Joshua, was kind and helpful. He explained to me why my ac unit was not functioning. He also explained to me other problems that might need fixing in the future. Thank you for such a great experience!
Have been using them for over 20 years and the service has stayed the same..excellent.
Great company, always does a really great job, staff is always respectful and polite.
Samuel Elliott
a year ago
Tech Phillip was great. Expensive but tech arrived 2 hours after I initially called no crazy emergency up charge. Paid for it in the repair but the knowledge and service was worth it and done so fast I feel I got value.
This wonderful company helped out when we needed it most. Took care of our problem and even fixed things that previous installation was wrong. Didn’t complain about problem and didn’t add to the estimate. Cleaned up after the work and made sure that we didn’t have questions. Very reliable and will always use them.
Jackie Richardson
3 weeks ago
On time, professional, provided a thorough inspection. Thank you!
Phillip showed up very quickly after I placed my call and was very professional and knowledgeable. He was able to quickly figure out where to start looking for the problem with the little pertinent information I had to give him. He worked quickly and effectively while showing / explaining to me the issues I was having and why. Less then 30 minutes after he arrived I had AC again.Thank you Phillip for all the hard work today. I’ll be asking for you when I change out the furnace!
Trevor Adderley, who serviced the water heater, and Joshua Weathers, who serviced the HVAC system and replaced the surge protector, were professional, knowledgeable, and infallibly courteous. Superb job!
Andy Gilstrap
2 years ago
Always able to service our needs in a very timely manner. Repair was prompt and will good advise on maintaining system.
Have used them many times, always great service.
I love the new scheduling system that Guy Smith uses. I know exactly when to expect the team to arrive and they are on time. I had a duct issue and Mike and Thomas came out and were beyond professional. They were polite, laid down a protective runner, and cleaned up after themselves. The repair was done with minimal noise and my kids were able to attend virtual class without interruption. I can honestly say this company will work to give you the best quality product and service they possibly can.
Brenda Carter
2 years ago
We had Guy Smith install both units and have been very please with the service we received
Jessica Jordan
3 years ago
Guy Smith has the best customer service in all of Hampton Roads.
Another outstanding job completed by everyone. Arrived as scheduled. Started work immediately and after a bit of ceiling drywall removal, found the problem why there was no air at the register. Duct wasn't even connected at a junction above the room. Had been that way since the house was built. The guys replaced one piece of ducting and made the missing connection all in a friendly, courteous, and professional manner getting the job done in less than three hours. As I said, it was another outstanding job completed by Guy Smith and their employees. Thanks loads guys.
LINDA Koos-Butler
5 days ago
Phillip is a fantastic representative for Guy Smith Heating and Cooling. So helpful quick and to the point! Drain clogged causing water in pan. Fixed and on his way! Highly recommended! Thanks for sending your best technician
Sharon Mullin
2 years ago
Brian was punctual, professional, knowledgeable, and explained what had happened and how to help prevent the problem in future. All of the HVAC technicians who worked on stalling my new systems this year have been excellent. I highly recommend this company!
Shonda Taylor (Your Real Estate Connect)
a month ago
Always professional and on time.
Lateshia Wylie
2 years ago
These guys were amazing. Quick install, gave us temp ac units to beat the heat in 90+ degree weather and great attitudes. Definitely recommend 👌 my warranty company AHS sucked, so I went ahead and cancelled them and brought a whole new unit. Affordable and good payment plans.
Chris Quigley
7 years ago
The technician came to my house and temporarily fixed my heating unit. He said he thought the control board was bad. The next day they called and quoted me $750 for a new board and installation. I looked up the part number on Amazon and found out it was only $68 with free shipping. Installation appears to be very easy. I could screw this up 11 times and it would still be cheaper than to have them replace it once.
I had this company install a brand new HVAC system and water heater about a year ago. They were the best price in town for sure! I used the air conditioner last summer, and have had a warm and cozy winter. Thank you so much, my systems work great and my water is so hot! Absolutely thrilled with this company.
Technicians arrived on time. They were very professional and gave detailed explanations of the services they were providing. They were considerate and respectful. I highly recommend this company.
barbara clinkscales
4 years ago
The Service Technician that came today was Great. Good manners, Hard Worker, Great Attitude, Great Salesman ! He completed All that needed to be done as well as More. We ask for this same Technician to come back Everytime.
deserea robinson
2 years ago
We had a couple of technicians come out to look at our AC unit that was malfunctioning, and Josh was the only one to find the issue. Was very informative in explaining the issue and didn't try to upsell us with unnecessary repairs. Thanks for the great service!
Donnell Rodgers
2 years ago
Repair was completed within a reasonable time.
MICHAEL INGLE
2 months ago
First time customer. Very pleased overall. Brian is a pro.
Great people and fast service!!! 👍🏼👍🏼
Fast Response, excellent technician and GREAT Service!
Richelle Eggers
a year ago
It all started with a clogged drain line…. I called another company, they came out 4 days later to clear the drain. Luckily this was when we had some cooler temps. I was told the 15 year old unit looked great and we had plenty of time left on it. The next time we ran the unit buckets of water was coming from our back up drain, the drain pan was full of water, and we noticed water spots on our ceiling under the unit in the attic. I called the company that serviced it on a Sunday and they said they couldn’t come until Tuesday, that was not ok with me.I contacted Guy Smith Heating and Cooling via their website on that Sunday afternoon, hoping for an appointment Monday morning. Katelyn called me within the hour to get more info. She explained that the situation was not good and she said “I think I can help you”, those were the words I needed to hear in that moment. She gathered some info, put me on a brief hold, and came back to say “my tech will be there in 25 minutes.” Amazing customer service on her part! She put me at ease even with a full blown leaking unit and a 4 year old begging for my attention during the call.Kevin arrives, asks a few questions, explains everything and starts to blow out the drain line (you know the one that was already cleared). This time he didn’t stop until he got it cleared, he was adamant that it wasn’t cleared. He tried again and sure enough a ton of rust came blowing back up the drain pipe all over the unit.After further inspection and showing us pictures, he noted that the unit was rusting apart. Fixing it would only delay the inevitable replacement. So we started the quote process right there at my kitchen table. He outlined all the options for replacement, explained payment options, scheduling, maintenance, etc. There wasn’t a question I had that he didn’t answer. We ended up purchasing a new unit to replace the one that the other company said was “doing fine.”The install guys arrived on Friday morning as scheduled. They were professional, clean, personable, prompt, informative, helpful, and every other positive descriptor you could use. They even covered our floors and steps with a canvas type fabric to ensure the amount of dirt tracked through the house was minimal. They were here all day but had little impact on my ability to continue to work from home.I HIGHLY recommend Guy Smith Heating and Cooling for ANY HVAC need you should have!*I added photos of the drain pan for reference.
Kory Peterson
3 weeks ago
The technician who performed by maintenance, Dom, was one of the most professional, courteous, and knowledgeable techs I’ve worked with. Hands down the best experience I’ve had with HVAC. Job well done.
Jaime Rodriguez
4 months ago
Disappointed at the non service provided to my daughter. The overcharge is ridiculous. Buyer beware of the monthly service plan with a unit supposedly under warranty. Useless. Borderline scam. Don't get so successful that you forget the little man.
Hard working and professional
Sherron Fisher
a year ago
Chanel Robinson
3 years ago
We got Phill he is very nice, friendly, knowledgeable, professional and provided quantity service.
Excellent service! Repair was able to be done the same day I called. Our technician was professional and efficient.
We had Bobby come out today to do a check up on our unit and he was awesome! He wasn't trying to push a plan or a new unit as other companies do. He told us what needed attention but wasn't forcing us to get it fixed now but to think about it. You have new customers for life!!!
Being a out of state landlord, Kathy has always handle my tenents needs with professional and quality service.
Ive been doing business with GS for many years and have been satisfied with the results at two different homes. My current home has an older heat pump and it runs fine but the specs plate was missing so the tech, Larry, took the time today and manually figured all the information he needed to make appropriate adjustments to the equipment and immediately my house felt cooler and dryer. I was pleased with the time he took and I really felt educated after the explanation he gave me. He is obviously a knowledgeable HVAC technician. Guy Smith delivers!!
I have been a Guy Smith heating and cooling customer for over 20 years. They have provided superb technical support, exceptional customer service, and outstanding prices for their products and service. Timothy Baker
Lavonda Kelley
a month ago
Omg KEVIN WAS SO AMAZING !!! I had at 5-7pm appointment the same day as call, Kevin called me at 2pm and arrived so kind and professional and KNEW HIS JOB solved my issues and didn’t want to leave until he the job was COMPLETED CORRECTLY!!!! Thanks so much to this amazing company I am beyond happy!! Thanks Kevin my God Bless you !!!
Beatriz Colebank
a year ago
Nicolette Wheeler
a year ago
Our technician Phil was awesome, quickly determined the issue and solved it. Very professional! We highly recommend them!
I have a service contract with Guy Smith for several years. I have been totally satisfied with their service.
Brian was very thorough and did excellent work.
Lisa Ackaway
8 months ago
This company is always on time, which is a big deal for me!! Never any issues at all. I highly recommend them!!
BRIAN was honest and professional. THOUROUGHLY cleaned my hvac system, something never done before.
I c I'man already feel the difference in the air flow throughout the house. Thank you!!
Honest and detailed as to the new HVAC system I would need.
Maria Astudillo
3 years ago
Technician came out, did NOT fix problem, charged me almost $100, said would get back to me a quote, company REFUSED to return my phone calls. Don't know if they DON'T KNOW HOW to fix it or if they too LAZY. DO NOT HIRE.
Robert Ferguson
2 years ago
Their tech did a great job
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