Description
When you need an emergency plumber near me in Norfolk or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Water heater repair, Water tank installation, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Robert Donnelly
9 years ago
A Roto-Rooter Norfolk plumber guy named Justin Blair came out to my place first thing in the morning to help me with a leaking pipe. The guy was 10 minutes early and ready to work immediately. I was particularly impressed with his bearing and his very pleasing personality. He was obviously skilled in his trade and was able to fix me up within a short 25 minutes. I was absolutely satisfied with his service and his competence. There is no doubt in my mind that I will be calling Roto-Rooter in the future and I will be asking for Justin Blair to remedy my plumbing problems.Bravo to Roto-Rooter for having someone as good as Blair on your payroll. This guy is a keeper and Roto-Rooter should do everything in its power to insure that he stays the course with them because good help is hard to find and Jason Blair is a gem.Robert Donnelly
Craig Stella
8 months ago
The tech was thorough and persistent. Took him a couple hours to clear the drain, but it was a stubborn blockage very deep in the line. Appreciated his patience and striving forward to get the job done.
Elizabeth Brown
a year ago
#1728 my technician Bryan was amazing. He took care of everything I needed. I thought calling a big name plumber would be extremely costly but it was actually really reasonable. Bryan came in and he definitely gained a new customer. Such a friendly guy. Give him a raise lol. Great job Bryan
My kitchen sink was badly clogged. It was draining sooo slow. He was in and out in less than an hour!!! Great prices too, after my coupon of course lol.
Cerandon Productions
a year ago
Shout out to Emanuel! He was incredible from the quote to the service. He stayed past 10 PM and tested everything! Thanks again Emanuel!
Mitchell Reiss
a year ago
David was polite, competent and efficient. He did an exemplary job in a timely fashion. I would highly recommend his services to anyone.
Did a good job was nice and took time to explain what was wrong
Garnet did an outstanding job, and he was a joy to have at our home.
Tracy Creamer
2 years ago
Garnet was very clean. He quickly fixed my clog. Thank you.
Was told on the phone the tech comes over, takes a look at the job, then provides a quote. They will proceed with the work if you are comfortable with the quote. The tech came over and went straight to installing the garbage disposal with no quote, then the bill was almost 400.00....Lines charges 180.00...wouldn't have accepted the service if they would have quoted me that first like they said. Feel like I got played. Tech was nice for what that's worth. MAKE SURE YOU GET THE QUOTE FIRST.Changed to a 5 star review. Was contacted by a manager and had the problem fixed for me. Thank you!
I had problem with a clogged kitchen sink, aggravated by some ice build-up in the drain pipe due to a recent cold snap. The plumber took time to explain both the problem and future recommendations, and I especially appreciated the extra time and effort he had to take in breaking up the ice and clear the clog.
Charles “Chuck” Kenison
2 years ago
I am very, very satisfied…
Not only was Brian pleasant, he knew exactly what needed to be done and accomplished the task quickly and professionally…!
(According to the receipt, he is technician number 1728)
Staci Olmstead
7 years ago
Great same day service to check on our issue after another plumbing company walked off the job earlier in the day. Excellent customer service by all involved and replacement was able to be done all in one day as well. We will definitely recommend Roto-Rooter to others.
Marva Anderson
3 years ago
Most wonderful experience! Would be happy share a glorious human experience. Work was excellent. Tech friendly and helpful...great company...
Ben Bowers was very professional and knowledgeable. Very helpful!
The plumber and camera men did their job well, however, Corey H, the plumber told me in his words “no disrespect but you look good” shortly after I greeted him in my front yard and started walking away. There was another instance when I walked up to my house and I could see his reflection through the glass front door and I noticed that he stopped pulling stuff out of his van, turned to my direction and just starred at my turned back as I was standing there a few seconds to unlock the door. I would have let this pass if he didn’t make that comment earlier and if he didn’t stop what he was doing to watch me for longer than a second. I was wearing black leggings so I am under the impression that his comment and his stares were directed at that. There was another instance when he spotted me running back into the house (I was running for a reason not related to my plumbing situation) and later on, he told me “I thought you were running to see me, I was feeling special”. This could have been a playful joke but again, the incidents earlier made me uncomfortable with this comment and it is not acceptable for someone to talk to their client in this way anyway. I ended up trying to avoid running into him if I could until the job was done. Roto Rooter as a company is dependable and good at their job but I do not feel comfortable sticking with them anymore because I do not want this plumber at my house again.
Mariane Clarkson
6 years ago
They were very cordial. They arrived on time. And the work was completed in less than an hour. I would recommend them to anyone who needs a plumber. Ali was very helpful do any questions I might have had and very professional and getting the job done.
Great service at a fair price. Took the time to explain what was going on with the clogged pipe which I always appreciate. Very thorough. Hope to never need to use a Plumber again but if I do I'll definitely use Roto-Rooter Norfolk. Thanks!
We had a huge backup in the Townhouse we just moved into, water overflowing into the laundry room and everything.... It was a mess!! Thankfully the guys over at Roto Rooter Norfolk are still working during this dangerous and stressful time. Kriston #4449 was our Specialist and he was super friendly, and very helpful. After calling the landlord for authorization, he got right to work. Fixed our problem in about 30 minutes, turns out roots had grown into the line! And when he was finished he even put a not in the account to let our landlord know it was though no fault of ours that the line became backed up. If I could give him 10 stars I would. Awesome work and he saved of the cost of repairs as well! Thanks so much for the great service and Friendly attitude. You are the best !!!😁
Works around your times of work. Honest work and great over all. Will do business again if anything else goes wrong. 5 stars
Garnet was an absolute professional and was so helpful in fixing my plumbing problems. He assured me that he would do everything he could to get the sewer main right. And he did! Absolutely recommend this man to fix any of my plumbing needs in the future. Best experience with a plumber BY FAR.
Brandon Carter
a year ago
William Carlos is the man! Came out at 10pm and was a very personable cool cat. He also knows his stuff.
Great service, very fast!
Brian O'Connell
2 years ago
Garnet was very professional and very helpful! Will use them again in the future! I recommend highly!
Jennifer Graham-Causey
7 years ago
Best plumbing company I have ever come across. Honest, fair prices, reliable and are quick to respond. They drive all the way from the peninsula (I live in VA Beach) and fixed my malfunctioning shower quickly at a fraction of the cost I was quoted by others. I am happy to be able to shower again and will definetly call them again in the future.
From my first phone call to inquire about service to when Terrance arrived and completed the job, the service was phenomenal. He explained clearly how he would fix my broken pipe, the cost and once I confirmed, he went right to work.For any future plumbing issues, I will be contacting Roto-Rooter. If you need a plumber, request Terrance!Julie
Kevyn Taylor Bongiovi
6 years ago
We were very pleased with our technician Shawn and the guy who he was training. I don't think I ever had any service people ever come to my house as friendly as these two guys. By the time they left, it felt like they were family. I also watched as the technician was training and I was very impressed at how detailed he was in explaining what was going on to his trainee. The trainee watched every move he made and ask questions I could tell he was very into what he was doing. I think he will be an excellent addition to your company. I think I'm going to have to find things wrong so we can get them back over here just so we can see them again, LOL! Just kidding. I would recommend your company to anybody for any plumbing issue. 🏆Thank you so much! 😊Kevyn Bongiovi
Super fast and respectful service man! Love that they hire military! Thanks for serving our country!!
Rachel Reynolds
3 years ago
We had prompt same day service when we called with gurgling pipes, Shawn did a great job and really helped us get things figured out. Would recommend this company and this service.
As new home owners, we had an emergency plumbing issue with toilet water baking up into a shower. We called Roto-Rooter and they arrived promptly (about 40 mins) and cleared up the issue quickly for a fair price. Couldn't have asked for anything more.
After hours emergency. I have a one bathroom apartment and the toilet stopped flushing! A plumber arrived less than 80 minutes from my initial call. He was able to get the toilet working and told me what I should tell my landlord for a permanent resolution. He also let me know if a coupon online. I would recommend this service, especially when the issue can’t wait till normal hours.
calvin perkins
4 months ago
Great work from Benjamin the technician. I would request him an again. Great job professional. Thanks.
Professional and knowledgeable. Brought heavy duty equipment to get the job done quickly.
Manny has taken on several jobs for me around the house. Every time he did the job, he was quick, exact, and knowledgeable. He answered every question I had and took a lot of pride in his work. If I need any more plumbing work, I will not hesitate to call Roto-Rooter and Manny again.
Austin was so friendly, on time, and explain what he was going to do and how long it would take.
Deangelo Wright
11 months ago
Lil late but when he got here he was very professional and got right to the problem and fixed it within 35 minutes good job!
Theresa Zeljeznjak
a month ago
Do to my experience with terrence Collins I will only use roto rooter for my plumbing needs. He is a 10+ on a scale of 1-10
Jacob was very informative. He was also very polite and he answered all my questions. I will definitely be using the plumbing services again.
Keisha Naylor
3 years ago
My technician was prompt, professional, knowledgeable and showed courtesy.
Bryan got the job done very quickly and gave me some tips and info to help keep my drain unclogged in the future. Friendly guy and did good work. Will use them for any plumbing needs!
William of Roto-Rooter is the man! He battled our home's old, awkward cast-iron plumbing nightmare for an more than an hour and got our system working beautifully. The previous jabroni company we called didn't even attempt to unclog our sewage line and just recommended a full jet-out of the system on Monday. Unacceptable. William of Roto-Rooter came to the rescue! Courteous, up front about pricing and diligent, he really helped my family and me out big time. Thanks again, William!
Jamarr “Lexxurious” Waples
8 months ago
Max and Corey were exceptional in helping me. They went above and beyond in providing great service. I can't say enough about how well they treated me!
Carolyn Hill
6 months ago
The men that came to install our shampoo bowls were very professional and the job they did was awesome. I highly recommend Roto-Rooter!!! Very pleased!!!
talesha white
9 months ago
Roto Rooter is THEE BEST. They was able to help me in a quick n timely manner. The plumber was awesome and did amazing work.
The plumbing tech was courteous, professional and stayed until the problem was solved.
Katelyn Borden
3 years ago
Roto Rooter sent out Tech # 1678, Alonzo, to replace part of our laundry line. Alonzo was very pleasant to work with and did the job in a very professional and timely manner. I would definitely recommend him to anyone! Thank you again.
The service and work was timely and those who worked so diligently with me to get things back in working order before Christmas so that I could cook for my family were none short of amazing. Thank you all for your professionalism and for your excellent workmanship.Many blessings for a wonder Christmas Season.
Valerie Hunter
2 years ago
Very courteous and respectful! Worked diligently and expertly. I felt very at ease with all explanations and knew I was in good hands. Thank you!
Kaylyn Price
5 months ago
Ben literally is a life saver. He fixed our issue timely when the other ‘seasoned’ company couldn’t find the fix in 3 hours. The other company kept saying their snakes ‘couldn’t reach’. Ben, I can’t thank you enough!
Jessica Cooper
a year ago
Work unfinished charged more than stated
Ended up left with a broken shower crying
Terrance was professional, informative and knowledgeable. Great work done.
William Varner
a year ago
The service person was very polite and professional going the extra mile to get the job completed correctly. I was quite impressed by the extra service provided. He moved the washing machine back in place before leaving.
Shoty work. He tried to fix my sink faucet and made it worst. Before he tried to fix it, it was operable. Now I can not even use it. Also the work he did in my downstairs bathroom is actually comming unscrewed. it cost me over $300. I will not call them again.
Garnet was extremely professional and friendly. The work was done quickly and accurately. I was not expect such a quick response on fixing my leaking garbage disposal. I would use this company again. Ask for Garnet.
ryanne clingersmith
a year ago
Robert was very efficient. I showed him the issue, he knew right off the bat how to fix it. He was very professional, kept me informed and completed the job at hand (even through a tropical storm!)
Meredith Bucher
6 months ago
Both Ben and Max were phenomenal. They were informative, considerate, and understanding of the situation at hand with our main drain back up into the bathtub. Ben had inspected and explained our situation thoroughly for us to make a decision going forward. We felt comfortable with trusting this company to continue and glad we did. Max had shown us probable cause to why our system had backed up with the video inspection of our sewage pipes. This information is going to help us make the decisions to the future of our home. I cannot thank them enough, and you can tell this company treats you like they would treat their family, with kindness and understanding. What more can you ask? I would recommend them.
Kimberly Canty
2 years ago
Our technician Will was very professional and thorough. He addressed all of our concerns. Will ensured everything was working properly prior to leaving and he did an excellent job of leaving the area neat and clean. Finally, he adhered to all COVID-19 safety protocols,
We had our water heater go up. Monty came out to look it over, was very helpful. Even gave me his direct number to schedule the install directly through him. Personal ownership of the issue and the fix is one of the many reasons to return to these guys.
The technician Dave #5131 came the same day after we called in the evening. Even though it was late at night and still took his time to identity options and without having a clean out area, cleared the drain. He even made a suggestion on future options to add a clean out which we will do with him and Roto-Rooter! He was professional and diligent. Great service!
We just purchased a home with an electric water heater and have 0 experience in plumbing. Set up an appointment last night, got a call this morning telling us they had a cancelation and a plumber was 30 minutes out (score!!). William (tech #3066 I’m giving him full credit cuz he was a life saver!!) came out, looked at the issue, fixed it in less than an hour and got us hot water! He showed us everything we needed and gave us some much needed tips. For new home owners, he’s a much needed asset. Defiantly calling William in the future for all our issues. 100/10 service!
Took a little while for them to come out, but once they were here the work went quickly. I was originally quoted a price for snaking the drain; however, the technician found the issue wasn’t as serious. The price was adjusted to reflect that. Will (the technician) was very professional and treated me and my home with respect, including wearing a mask. Would definitely recommend and would call for service again if needed.
Mikey Savage
10 months ago
Roto Rooter provides a quality service. I do however, wish that prices were lower.
They were wonderful. Came out the same day I called and he went above and beyond to ensure my drain was clear. I would absolutely recommend them.
Will Ross was very professional. He answered all questions that I had and explained the process to me in detail.
They unclogged drain but pipe needs replaced. They took a long time and the cost was astronomical!
Michael Summers
a year ago
Bryan was incredibly professional and helpful, was punctual in his arrival, and made sure our concerns were 100% taken care of before even discussing the job being close to done. Absolutely impeccable service, would highly recommend!
Corey did a great job repairing a busted pipe that flooded my crawl space. He also explained what was going on in detail throughout the whole process. Would highly recommend again in the future.
Manny was great! Very professional and proficient! Would highly recommend!
Dj was awesome, Professional and extremely knowledgeable about everything!
Rodney Elliott
a year ago
expensive cost $521 dollars for trerpacement that took 12/2 hour.garbage disposers do not cost that much
Jeff Halstead
5 months ago
Technician Ben B responded quickly and was able to completely fix the clogged pipes.
Kristyne Lotito
a year ago
I was relieved after calling Roto Rooter that they could address my problem within 2 hours! (after our regular company told us we would have to wait until Monday!) Our technician was prompt, polite and professional. We will refer them and use them again for sure! Excellent customer service.
Robert Perusse
8 months ago
The agent, Dave, was excellent, very professional, and courteous. Would recommend him for an upgrade in his position.
AJ was very professional and helpful. We are satisfy with the device we received
CAPTAIN SLACKBEARD
3 years ago
Garnet showed up at my door within 30 minutes of my call. They were the only company out of the 6 I called that actually had 24 hour service, instead of telling me I had to wait until the office was open. Having Crohns disease, I don't have time to wait for hours for someone to contact me, only to have to wait longer until the technician can get there. Garnet showed up and got right to work. He was very friendly, very professional, and got the clog out of the main line as needed. I will say that the price was higher than other companies I've used in the past, however, Roto Rooter is a great example of You get what you pay for. Thank you Roto Rooter and thank you Garnet!
Francisco Aledia
a year ago
Reinaldo did a phenomenal job. He was friendly and knowledgeable. I called for a clog that seemed simple but found out it needed a lot more done. He pulled out our toilet found the source of the problem and removed it. He cleaned everything and made sure it all worked before leaving. Highly recommend.
Called at 9am on Friday morning to get someone out to my house for an estimate, was surprised when she told me she could have someone there by 11am. Mike showed up on time and gave me a very affordable estimate and when I asked when could he do the job he said right now! Mike was a very friendly and knowledgeable technician who remained cheerful even when we had a slight snag in the repairs. He did a great job and I would/will reccommend Roto Rooter to anyone who needs a plumber!
Ben B. With Roto-Rotor was super helpful, he explained what he was doing, while he was doing it and was able to clear my sewage line in not time. Thanks again!
Excellent service from Gavin who is prompt, professional, knowledgeable,: patient, and friendly. Installed a newly basket strainer in our kitchen. Great j9b!
Harrison Colorado
2 years ago
He cleared a clogged kitchen drain. He was very professional, and fast. A little pricey, yet that was the cost for experience/knowledge.
Arrived within the the time scope. Had all of the needed equipment to diagnose and repair the problem. One solve led to another issue but none the fault of the plumber, just old house and old plumbing.Kudo's to Cody who explained everything, cleaned up after, offered suggestions and mind didn't questions and observation.I cannot speak to the value as I have nothing to compare it too.
John was very nice, very professional. Even our cat liked him. He went out of his to make sure we had a working drain tonight.
Had the pleasure of working with Mike for the entirety of the process and he was incredibly responsive, professional, courteous, and most importantly got the job done correctly and efficiently. Big thanks to Mike and Hunter, definitely using them again should the need ever arise
William (#6839) delivered the best plumbing service I have ever experienced - hands down! He was prompt, professional and courteous during my engagement. But most of all - he was very knowledgeable and a critical thinker.He helped me with two emergency situations I was dealing with (a toilet issue and a major shower handle/piping issue) and quickly assessed the situation and explored options with me on next steps and how we could resolve the crisis. I've dealt with plumbers before and oftentimes they are in such a rush to get to the next job - they do the bare minimum. William not only took his time to find the root cause of my issues but he also thoroughly explained to me what was going on and how we can address them one by one.Not only did he solve my toilet issue that evening - but since we had to get a special order part in order to fix my shower, he offered to coordinate and pick up the custom piece from a Virginia Beach plumbing shop and return the next day! This is EXCEPTIONAL service. In a world where people do the bare minimum to get by - William treats a client's problem like his own, which is extremely rare and refreshing.Without question, William is the type of leader Roto-Rooter should continue to support and elevate. Thank you again for saving the day!
Terrance was great! Found out what the problem was right away and fixed it so fast! He was so professional and I would love to have him come back in the future to handle all of my plumbing needs!
Teresa Schaffer
9 months ago
I can't make out the service man name on the invoice but he was very knowledgeable about his craft. Everything seems good.
They did a great job with my plumbing and even recommended me to someone who could further help me to prevent damage down the road again. Very helpful and did a great job. Would recommend to anyone !
Will never use Roto-Rooter again! The technician was extremely rude, wouldn't actually look at our hot water heater at all after being told twice over the phone that they would diagnose the problem for free. He wouldn't touch the water heater whatsoever and demanded over 200 dollar upfront just to touch the water heater after being over 2 hours late. Branch Manager Brian called me and instead of trying to keep a customer, explained away his technician's rudeness and said there was an internal problem at the call center and they shouldn't be telling us the tech would diagnose for free. Very unsatisfied.
Frederick Feld
a month ago
Very professional and courteous. The problem was taken care of quickly.
Dorothy Thomas
3 years ago
I was exceedingly pleased with Joe 2181. He was prompt, professional, competent and congenial! I would highly recommend him and your company to relatives, friends, and associates! We need more people like him in the work force.
Megan Blancho
7 years ago
After being nickeled and dimed by the plumbing company sent by our home warranty company with no results we called Roto-Rooter. Within a short time the technician located several areas of concern and a crack in the pipe that the other company missed completely. For serious drainage issues, I recommend Roto-Rooter.
Michael Zentgraf
a year ago
Great quick experience with our service tech, DJ! Great personality to go along with great service. Thank you!
Alexis Carter
2 years ago
Will was very professional and speedy at the service! helped with my laundry drain pipe. 10/10 recommended this company and would use their service again
Charmise Pierce
3 years ago
My experience with this company was phenomenal. From the time that I placed the call to upon the technician arriving was so speedy!. I had an emergency with my hot water heater and they were on it!. I am so impressed with the service of the technician Josh who explained each step that he needed to do and he was just fantastic with the quality of service he provided and fast I might add. The bill also was explained as well as my warranty. I also would like to thank the receptionist who took my call. She was so helpful and compassionate with my ordeal. Yes overall my experience with this company was outstanding and that's putting it litely.
Ehmilae Augustine
6 years ago
Our plumber, Chance, was a great help. He went above and beyond and got our clean out system in tip top shape. Was here for a little over 2 hours but made the best out of the situation and worked the whole time. He was understanding and very kind to my family while he was here.
Derrick Hightower
2 years ago
Outstanding job by Mr. Reinaldo even give recommendation on the types of toilets i should invest in. Photo of blockage. Thank you for a professional and educational job.
Tiajuana Jones
a year ago
Justin was very professional, knowledgeable, attentive, and on time. He explained what he was doing. He was thoughtful throughout the process. I would highly recommend him and Roto Rooter for any future business. I will use them the next time if needed.
Tech number #1728 Bryan what a great guy!! I was quoted 2 hours and he arrived in less than 30 mins. He came in and was extremely professional friendly and followed all the guidelines for COVID. I’ve always heard really good things about this company but today Bryan went above and beyond to satisfy me as a valued customer. I would absolutely recommend this company and more importantly my tech. From now on I will be calling you guys for all my plumbing needs. Thank you so much Bryan & Roto Rooter!!!!
Robert Barnuevo
a year ago
They were here the next day as scheduled. They were professional, quick, and informative. They explained what they were going to do and gave me a price. They proceeded to start and were done quickly. They explained the causes and suggested solutions to prevent from occurring again. Would recommend their service for any plumbing emergency.
Catherine Waters
6 years ago
Shawn took the time to teach/explain/ talk with me in addition to snaking my main sewer line and using camera all under 2 hours. Really appreciated his professionalism and positive attitude. Will recommend for sure.
They were on time, super friendly, and did a thorough job. I also like the 6 month guarantee. That gives peace of mind.
Stephanie Burke
a year ago
I had an emergency and called them at 7:30 pm and they sent a guy out that same evening. Unfortunately he couldn't fix the problem so they sent another person the very next day. They were able to fix the issue and let me know the route cause. Only complaint was while they did clean up after themselves, the first guy didn't really clean up that well so Istill have stuff over my walls and floor from his machine that I'll have to do a deep scrub to get everything but otherwise it was a great service. I will contact them again in the future should I have any problems.
Leigh-Ann Cameron
3 years ago
From the receptionist to the water restoration evaluation to the plummer, it was a great experience! Excellent customer service and a reasonable price to get the job done! Greatly appreciate everyone that I spoke to and I will definitely be using you for future needs!! Thank you!
Shamauri Porter
a year ago
Second time using Roto-Rooter for a last minute repair. They came out quickly and the technicians are always professional and efficient. Ali did a great job. He came and fixed the clog. Cleaned up after he was done and was done with like 30 mins.
The tech did a great job getting our pipes cleared and our family back in action. It was nice having on-call attention even on the weekend. The drain clearing comes with a 6 month guarantee and a pipe inspection.
katie Mantel
10 months ago
Perry was responsive and got the job done quick!
I had a serious sewer line problem in my 63 year old home. Roto-Rooter sent out a plumber who was extremely professional and competent. He cleared my line and was very thorough, neat and effective in all aspects of the work.I am very pleased with the services and highly recommend Roto-Rooter.
Shawn arrived on time and proceeded to clean out my drain to the city. He was courteous and professional the entire time. Also, he mentioned ideas for the city to clean up the drain on their side of the line and a recommendation for products that would help with my tree root concern. Great job Shawn!
Vinetta Gilbert
8 years ago
The plumber Ernie is a great asset to the company. He is very thorough and professional. I would recommend this plumbing company to anyone! They are reliable and not price gougers like most plumbing companies. Thank you so much Roto Rooter I have confidence in you for first rate plumbing service!
Garnet was very helpful and friendly. He made sure that he explained what he was doing and that I understood. Before he left, he ensured multiple times that the sink was draining properly and was not leaking.
Andrea Stephen
a year ago
I received exceptional service today and I am very pleased with Garnet! Thank you for sending a professional service technician Roto Rooter.
Kenneth Alford
a year ago
I had a drain problem with the main line exiting the house.
Jalil Lindsey-Lowe
a year ago
I used their service to get my leaky sink repaired. It ended up being a lot more than I expected but the plumber, Gary, was very knowledgeable and patient. He explained in detail what the issues were and instructed us how to repair and prevent further damage.
Big Charlies Truckstop
2 years ago
Representative Brian did an amazing job and showcases professionalism and exemplary customer service, thank you!
Kaitlin Smyth
4 years ago
Mike Wilson from Roto-Rooters came out and he was very efficient and knew exactly what he was doing. My mom and I were running late and he was very patient with waiting for us. He explained everything he did step by step and made sure everything with our shower drain was working properly. Definitely will call them next time and request for Mike Wilson!
IF I COULD GIVE GARNETT 10 STARS I WOULD HAVE BECAUSE HE WAS KIND, COURTEOUS, HONEST AND DID QUALITY WORK. FINDING SOMEONE THAT IS HONEST AND FAIR THESE DAYS IS HARD! THANK YOU...YOU MADE A HARD DAY A LITTLE EASIER!
You know you are in good hands when you call Rotor Rooter, always providing top notch service everytime! James did an awesome job unclogging the drain in my laundry room. And he didn't leave a mess! Always professional and courteous. This company definitely has my business for any future needs! I highly recommend giving them a call!
Charlene Chamberlayne
11 months ago
Marco worked diligently to fix several plumbing repairs for us. He explained everything to me and was professional and hardworking. Thanks!
James was sensational and very friendly. We appreciated his customer service during a stressful incident. He’s a huge asset to Roto Rooter. He showed up relatively timely and explained everything. I will use him again if necessary (hopefully not!).
LadyLiza Ellis
2 years ago
Every single person who came out was professional, friendly, and knowledgeable. It was a very stressful situation and they all made it as easy as possible for me. Mark, George, Antonio & Team were the heroes, thank you so much.
This was the most professional home service I've received in a long time. Peter and his team were honest, hardworking, thoughtful, and respectful while working on my plumbing issue. They arrived when the said they were going to arrive, they didn't try to upsell me on things that I didn't need, and they explained the issue, and what I can except in the future.
DJ was outstanding! It was a challenging job and he got it done. The drains are draining!
Love Amour Kee
2 years ago
They did a amazing job. It only took a few minutes for them to find out the source of the issue and give me the pricing. They started working on it right away and resolved the issue. I recommend them 100% because they will get the job done.
Austin was very professional and friendly. We will be calling you again to service our home.
Reginald Marable
2 years ago
Technician was very informative about condition and how things worked. Fixed issues effectively. However, service was very expensive based on what little it took to fix.
Jeremy Crandall
4 years ago
We had a leak from our toilet in our upstairs bathroom and couldn't figure out the source. We called Roto-Rooter and they sent out a technician late yesterday evening. Our tech Gary quickly identified the source of the leak and had it fixed in no time. Even being so late in the evening, Gary was professional, courteous, and efficient in his work. Thank you Gary and Roto-Rooter for being available at all times of the day and fixing our toilet issue!
Marc Rabinowitz
4 years ago
Great service. Joey Weatherbee and Sagar Modi were just terrific. Thank you.
Professional crew did a great job within the same day of making the call. Shawn was highly skilled and an expert at his job. Crew showed up on time and already had all the parts and equipment with them needed to make the repair. Thank you! Definitely recommend for future work.
Courtney Cason
a year ago
Garnet was professional and did a wonderful job fixing our drains.
DJ was awesome and very professional. He unclogged my toilet. Thank you sooooo much !!!! Please give him a raise! 😁
camille renato
2 years ago
personnel are very professional and highly skilled. will definitely recommend to friends and families
Jason Cramblit
8 years ago
Excellent service Shawn Prunty and his tech for quick thorough and very pleasant
On Sunday morning we woke up to a burst pipe under our house. I called Roto-Rooter right away and they had someone on their way for our free estimate within an hour. The technician was very pleasant and had the problem assessed quickly with a reasonable quote, and had the issued resolved within a few hours of the first call. Not only was I happy to be able to find someone to come to the house on a Sunday, but so quickly and with a reasonable price, was amazing. We will for sure use them again.
Nicholas Stephan
10 months ago
Kyle did an excellent job. Highly recommend him.
Sadie Fuller
6 months ago
Very nice young man, explain the problem and the cost.
Cynthia Futrell
a month ago
Technician was very knowledgeable and extremely polite an has very good customer service skills..Highly recommend an excellent job
Catherine Dunes
6 months ago
My water/sewage bill was over $1,000.00 and was told by my current plumber to have leak finders, find the leak before they could repair. Leak finders could not for over a week. RotoRooter responded right away, believed the 40yr old toilet was the problem. Replaced the same day, I feel confident they solved the problem. Wayne Warren and his assistant were through, professional. They also replaced the handle on a 2nd toilet that was duck taped. Any future plumbing problems, I’ll be calling Wayne!!!
Garnet identified and addressed our clog quickly. He was very polite and professional. Our issue was resolved within an hour and Garnet provided us with 100% customer satisfaction.
Joel Backstrom
8 years ago
The Norfolk plumber Barry was very friendly and fixed the issue in a timely manner. I would definitely pick Rotor-Rooter again!!
Elizabeth DeVault
8 years ago
Highly recommend Roto-Rooter for plumbing problems. Ask for Robert to fix your shower. He found parts for my old shower, which I know he had to search high and low for. He also took the time to make sure that the water temperature setting was just right for me, which I really appreciated. Price was reasonable and service was quick. Would definitely use them again!
Ja'Lisa Jackson
a year ago
I called this company and they was able to fit me into their schedule on the same day. Mike V. was very helpful and did an excellent job on the drain cleaning. If I have any more problems I will definitely call and ask for him.
Service was fast and my technician was awesome! Ask for Hunter!
John Streicher
4 days ago
Innovative in solving the problem. Terrance Collins very professional!!
Fides Nzirubusa
2 years ago
The technician has knowledge for his job. He came on time. He answered our questions we asked him.
Doug and Erika Kreschollek
5 months ago
Benjamin was professional and efficient.
Mario Jefferies
2 years ago
Will was very knowledgeable and professional. He gave me the security I needed knowing that the job was not only done, but done right. He offered valuable tips and suggestions for the future.
Evelyn robinson Robinson
6 years ago
Thank you, thank you!! After my regular plumber worked for hours and was unable to solve the problem of my two toilets downstairs backing up, Danny Daras from Roto-Rooter came very quickly and was able to fix the problem efficiently and courteously. I appreciate his perseverance in working even in the dark so we could use our facilities!
Zechariah was great, explained what needed to happen so I could understand. Professional and great to work with!
Tsehai Campbell
a year ago
The plumber was able to quickly unclog our toilet and explain to us how to properly flush the pipes. He also gave us some great repair advice on other unrelated plumbing issues we were having.
Jessica Crockett
2 years ago
The response was fast for someone to come out and take a look at my issue, the man was friendly he worked quickly...however i don't feel he did a thorough investigation on what the issue was with my pipes/plumbing situation...my toilet handle was down (because it sticks) for 30 minutes and I get water in multiple areas of my home!? The only thing he didn't was snake my toilet to clear a blockage the repair the handle and another thing ( to allow the water to fill up in the toilet bowl). I just don't feel like in the 20-25 minutes he was there I never got a clear reason or understanding on what, why, and how this happened...a sticky toilet handle couldn't have been the only culprit. I would still recommend the company for small issues...
Service professional notified of ETA prior to arrival, was professional, up front about the project scope & cost. Made multiple trips on my behalf to obtain parts, fixed all the issues in a single day. I couldn’t have asked for more, would do business with again.
Alexandra Westfall
a year ago
The technician, Manny, was very professional and non-judgmental when he saw some of my DIY systems that have bandaid-ed the plumbing problems I have been dealing with. It was finally time to call a plumber and I am glad I called Roto-Rooter! Manny was thorough in explaining the problem(s) I was experiencing, and clearly explained the options to solve it. His service was efficient, and has been effective thus far! I felt very comfortable and trusted him to do a thorough job unclogging some drain pipes and replacing some plumbing traps. He was also enjoyable to talk to and answer my other random plumbing questions. Thank you!
Jessica Starling
2 years ago
Robert L. was amazing! The job was done quickly and efficiently and the same day service was awesome!
Angela Franklin
a year ago
Dj was great have good advice for what not to do the prevent things from happening. Got the job done in good time.
Garnet was on time and very professional. He went the extra mile to keep me in touch with what was going on and advised me as to the best way to fix the problem. I would recommend him to anyone that has a problem with their plumbing . I will use Roto Rooter and thank you
The staff is really nice, but the prices are really expensive. I needed a new pump in the back of my toilet and they sell them for $30 at the store, but I ended up paying $650 for two of my toilets to get that done and that was with a military discount and 30% off for the second toilet. I would recommend finding a cheaper company. Nothing was outstanding about the service
I had my exterior pipe replaced to the city connection. After the job was done the landscaping was not completed at the time and I was told that company would send someone out at a later date to do it. Yesterday, a month after the piping job and after a couple of rains, they actually showed up. What a surprise and a delight. The techs that worked so hard to landscape my yard were the nicest guys (tech #s 3220 &1073). Thanks Roto Rooter for keeping your word! Great company, great people.
Awesome professional service. Will use again
Dennis Raabe
6 months ago
Justin came out to my home was early and on time. He was committed and dedicated to getting the problem fixed and getting the job done. He made multiple attempts to get my drain cleaned, going into different pipes and using different snakes and augers and actually having to go on top of my roof on a ladder and having to carry that heavy device with him. Justin found discounts that he could use for the job and informed me of the 6 month warranty for the service as well.
Sherrond Taylor
11 months ago
Kyle was extremely helpful and determined to stop the leak until I can get a new faucet. Thank you.
Alexis White
4 months ago
Ben came out and was very knowledgeable and helpful in getting my issues resolved. He assured me that other techs would be out very soon to assess the rest of the damage.
Montana DiVita
4 weeks ago
Terrence was fantastic! He fixed my washer in no time, and came out late on a Sunday night to do so. He was kind and professional. Would recommend to anyone.
Technician was here 5 minutes & I was charged $289.
Debbie Robbins
9 years ago
Awesome Service. Had a badly stopped up kitchen sink. Called Roto-Rooter Norfolk at 8 AM and within 10 mins had a phone call telling me the plumber would be at my home between 10 and 10:30 and he was here around 10:20. His name was Alonzo and he was polite, informative, knowledgeable, and hard working. He cleared our clog and explained what he had done. I would recommend them highly and will call them for all plumbing issues from now on.
Julie Parsons
2 years ago
Joshua was both very professional and courteous. I would absolutely use their service again
We had a clog and they came out within a few hours. Very prompt and fixed the issue quickly.
Heidi Pimentel
2 years ago
The very expensive fee for a 10 minute drain clean-out was a little hard to accept, but it was a Sunday night and we needed to use water and toilets.We inquired about water restoration and was told we would be contacted the next morning, then after 3 calls someone finally showed up. We went through the process discussion and agreed to choose them. We were then given the runaround on timelines; they were going to show up today, then tomorrow, then the next day...etc. The process was slow and they were inconsistent. There were moments where I feel they were responsive/available and then others where they weren’t...usually when they were trying to get my business and then when it was time to approve the job so they could get paid. Antonio (the technician) was probably the most consistent and helpful. I also believe that they are understaffed and they overpromise and struggle to deliver.
Did exactly what needed to be done in a timely manner in a professional and respectful way.I would highly recommend this company and especially this employee.
Angelia Jones
8 years ago
I am absolutely over the moon with this service! When I called them, my name was still in the database from 1996! The customer service rep and the dispatcher were excellent - friendly and courteous!!! The plumber, Danny D. was professional, friendly, knowledgeable and all around helpful. Thank you Danny! I will continue to call on Roto-Rooter for my plumbing service needs! Wow, just a great experience all around! It made an otherwise stressful situation a breeze!!!!!!!!
Jonathan Riquelme
2 years ago
Amazing customer service all around. Promptly informed us on timeline of technician and the technician Will Rose was just as amazing. Very friendly, helpful, and informative with a high level of experience. Will absolutely be calling for Will again for any of our plumbing needs
Roto Rooter gives excellent customer service. They inform you of the prices and work before starting. I have always relied on their services and always call them when we have plumbing issues!
Dj was very professional he explained everything and answered all my questions and he gave me a better understanding of the problem. I would recommend rotor rooter to anyone. Dj thank you for your time and patience!!
Jennifer Brooks
2 years ago
Wayne was very professional and great to deal with. He was friendly and knowledgeable about the issue I was having which helped me make a comfortable decision with next steps and options.
Omari Thomas
5 months ago
Great guy great experience
James Jacobs
5 months ago
Ben answered all questions I had honestly and was very helpful and considerate if our budget!
The brother Garnet did a excellent job, timely & professional!
Izzy PandorasBox Irons
a year ago
Zechariah was very professional. He was extremely helpful and was able to get my ho.e back up and running quickly. I would definitely use this company again. Highly recommend, and the price is worth every dollar!!
Jessica Scalise
a year ago
DJ did a wonderful job unclogging my main line. He seemed very knowledgeable and took his time to make sure the problem was actually fixed.
Nikki Neurotic
a year ago
Bryan was the tech that came out and helped unclog my sink. He was very professional and took the time to explain how plumbing works to me and I appreciated it. Nice guy and I would reccomend this business to others.
Ashley Roland
2 years ago
Our technician Will was very helpful and willing to answer any questions! He didn’t rush and offered suggestions that helped us!
As someone in the customer service Industry. Attention to detail is important to me and I can be hard to please! We had someone out right away even over the weekend. I was pleasantly surprised at all the follow up and follow through. Protocol and professionalism. I will definitely use the company again!
Mathew Chaney
3 years ago
I own an older house and our main sewer line is terracotta, so root growth is a constant problem. I've called other plumbers in the area to snake out the sewer line and they've been mostly OK - you get what you pay for. This is the 2nd time I've called Roto Rooter to come clean out our sewer line and they did a great job.This time around, I had called a discount company that only carried a 100ft auger, which was not long enough for our main line. Fortunately, the Roto Rooter technician has a 150ft auger that could be extended further if needed. Their price was a bit higher than the discount guys, but I'd rather pay for the job to be done correctly the first time.The technician was also extremely knowledgeable, and gave me loads of insight into my options for dealing with the root problem. I'll never call anyone else for my future plumbing needs.
Team Leader Shawn did an amazing job. Was here at 7:55am and all was complete by 8:15am!!! Running water was never so nice!!!
Karon and his team clearly know the cleanup business. They prep all applicable areas appropriately before starting tear out of water damaged area. Karon and his team were kind and answered all our questions. We appreciate him and his team very much.
Extremely reliable staff! Made an appointment firs this this morning and sure enough the tech was out at the very time they said he would! Came in, got to work and finished the job in no time! Can't thank roto-rooter enough for the service they have given me today, I will definitely be back in an emergency situation like this again!
KLH Enterprises
a year ago
Roto-Rooter were the only one to want our business and came out within 24hrs after we placed the service call, 3 other companies we called pushed us out 2 days. Derrick the Plumber was professional, easy to work with and spoke to us where we could understand the pricing and warranty I highly recommend them
Camille Marshall
10 months ago
Mike V was very professional and did a great job handling my drain issue. He was very informative.
CHRIS COLEMAN
2 years ago
Garnet was very experienced! Very knowledgeable! He repaired problem extensively to my satisfaction ! Thanks rotor reuter
Got a call from a tenant with a clogged main sewer line on Friday night - water backing up into toilet, sink and bathroom floor! Called Roto-Rooter and they came out first thing Saturday morning and took care of the problem. Service technician was very professional, informative, thorough and friendly. Not only did he unclog the drain, but he ran a camera thru the drain, showed me the problem, ran his snake through several times, then showed me the results. I highly recommend their services.
Sharon Morrissey
3 years ago
Had assessment of sewer lines by Peter Walz on 7/9/20. He was pleasant & recommended other work to be done. After speaking with his colleague, Joe, tech #2181, the work was scheduled for 7/10. Joe was prompt, courteous, knowledgeable & friendly. He assessed the job, completed it, and cleaned up after himself. I was delighted with both Roto-Rooter employees. Joe was able to diagnose the problem to be less serious than originally thought. He was a joy to work with.
TerriAnne Mesina
2 years ago
Garnet and Chaz were great techs. I appreciate the time they took to come and help fix the issue. Garnet stayed for 5 hours to make sure the issue was resolved, including waiting for the city to come back out, do their job and then he followed up and made sure we were good to go. THANK YOU!!
Jessica Weller
4 years ago
I am so pleasantly surprised with the service we received.receive! We certainly hope to avoid plumbing problems in the future, BUT if we have them I will definitely use this company again.
I had a water line in the wall and crawlspace that needed to be repaired. The plumber Brad did the job quickly and efficiently. Even though he was under the weather he still did a good job. I would recommend Roto Rooter to anyone.
Ezekiel Vasquez
3 years ago
The two who came were polite but most importantly they were honest.
Chase was extremely helpful in detecting the problem and fixing it. Had no issues with having to drive 2 hours for our older homes special parts. Very happy with the results
Our tech was great! He was respectful, honest and quick!
This young man was outstanding. He was very knowledgeable of his craft. He took his time and explained every aspect of what he would be doing.He was very professional and pleasant. He cleaned up after his jog.
Very respectful, polite, and kind. Got the job done quick and in a timely manner.
Glenn Garrison
2 years ago
our house is 100 yrs' old,they were able to clear a collapsed main sewer line.great job men!
Roto-Rooter Plumbing 🪠 provided an outstanding service to my home.My Service Technician Will Ross was very professional and extremely knowledgeable about my Electric Water Heater replacement and required yearly maintenance that we need to perform. Thank you for this very in-depth information to help our family make a decision.Great job 👏 !! Thanks again.
Bobby Gillespie
2 years ago
Garnet was great to deal with and very informative on everything he was doing.
Jason Warren
10 months ago
Service was prompt and the technician was fantastic.
Tech unable to remove shower diverter seat, tech said he can come back and replace the pipe in the wall for $800, after paying $300 with parts provided.
pleasant and very professional and did the work in beautiful timing which was awesome because I wasn'tabout to take off work so that made it happen with a lock box ...so happy with Roto- Rooter
The technician was on the job within an hour of my first call - on a Sunday!
Job was completed satisfactorily in 90 minutes.
They were so responsive, we called last night at 9:00pm a very nice young lady helped us get scheduled for the next day! Our tech Mike was great, he was very friendly, made sure we understood everything; the services and the company policies. He performed the service very quickly. I would highly recommend Roto-Rooter and will use them again in the future.
Ali was awesome very respectful and understanding. My daughter was in virtual school and he did his best to be quiet and not be a distraction as much as a five year old will let you hahaha. Would recommend him again.
Carl Williamson
a year ago
Great service , always on time and very easy to get an appointment at my convenience.
I called Roto-Rooter to report clogged drains and DJ arrived just 30 minutes later. After realizing the fix wasn't as easy as he'd hoped, he went above and beyond checking for all possibilities and did not quit until the job was done. He was polite, professional and courteous to my small children who were interested in his work. Thank you!
Briana Israelson
a month ago
Great customer service and professional and direct. Offered information for future potential water heater issues. Very nice.
Patricia Knight
2 years ago
I had a leak in my pipe under my crawl space. It rained and it was dark but he still went under there and repaired the leak. I called and they came the next day. I'm thanking them for repairing the leak because my water bill showed I had a leak. I will recommend them to anybody who needs Plumbing done. The leak in my pipe underneath my house was fixed but left a lot of water. Mr. Kyle Russell and his crew came and cleaned it up very satisfactory. I'm so thankful because I don't have to worry about water damage,mold and Yucky sewage smell throughout my house. This helped keep my Orkins termite warranty valid. Thank you again.
keith frechette
7 years ago
We were very pleased with our service. On time and reasonably priced in comparison to other companies.
Michayla N Ashley
11 months ago
We absolutely love our tech. He always does an excellent job and is very helpful. Thanks Renaldo!
Our technician was Ryan, employee number 5884 and he was amazing! Extremely personable and professional. He didn’t try to dupe us or charge us for things we didn’t need, he was straight to the point and fixed our issue quickly. Our washing machine was pushing water into our sink and it was backing up, Ryan knew exactly what to do and gave me the price quote up front before any service was done. I highly recommend Ryan for any service needs!
Gary did a great job figuring the source of the problem/fixing it and keeping posted on costs.
JAM Mobile Notary Services
8 months ago
Sander was knowledgeable and very helpful. I was pleased with the work and the outcome.
Reinaldo was professional and knowledgeable - we are so happy with the work he did!
Great Professional service. Our Technician Terrance was polite,professional and very knowledgeable. Highly recommend his service. Front office did a great job letting us know when our tech would arrive. Problem issue was solved.
Yvonne Robertson
4 years ago
David worked diligently to solve all of my plumbing problems. He was professional and he is a highly conscientious worker.
Angela Ziegler
a year ago
Antoine and his crew are amazing. They don’t skip a beat, SUPER helpful, consistent with following up, and overall very kind and personable! I will always recommend Roto Rooter, and I will always give 5 stars to Antoine & crew. TOP TIER💯💯👏🏾👏🏾👏🏾
Jennifer Morris
2 months ago
I can always rely on DJ for quality work in a timely manner!
Johnathan was one of the most professional and helpful people i have ever met . He did his job with perfection and outstanding knowledge as to what exactly was going on . I would Recommend both him and Ruben from the Roto-rooter team !
Danny Daras, excavation specialist, and his crew were hard working pros who resolved my problem.
Josh was very professional and did a fantastic job.
Dameon Dillworth
a year ago
They ran 2 different blades to cut up the roots in our sewer drainage pipe. After, there was no poo water backing up into our half bath. That was super great. We appreciate the job getting done. Thank you.
DEBRA WILLIAMS
2 years ago
Work got started a little late, but in the end, you couldn't have asked for a better repair. Thanks Guys.
I got a discounted price and was able to get the job completed without needing to add much additional money. The guys were professional and thorough.
Friday night our toilet back-up into bathtub and I was unable to clear it, so I put a call in to the always reliable Roto-Rooter Plumbing in Norfolk, VA. Over the years I have used them several times and they are always quick to show up and deal with the problem no matter what time of the day or night. After placing the first call for service, we received follow-up calls with updates as to when the truck would arrive. The plumber, Robert, arrived on-time and was friendly, knowledgeable and thorough. He was able to snake out the problem from the clean out pipe and was finished with the job in just under an hour. The cost was a tad pricey, $295, but I had a $40 coupon from Angie's List, which knocked it down to $255. Whenever I have a plumbing issue, Roto-Rooter will be my first choice.
philip silver
2 years ago
Mr. Ross gave me sound advice on what do in regards to my plumbing issue.
Nikole Dunkley
5 months ago
Great job!!! Thank you!
Manny fixed my problem fast. He is also a very professional person. Thank you Manny.
Pietro Paparella
7 years ago
Reinaldo provided us with outstanding service and was very helpful throughout the service-call.
Alonzo was smart, professional and efficient. He explained everything clearly and did an excellent job with the repair. It will be an easy choice if I have any other plumbing issues.
DJ came out within an hour of calling and unclogged our notoriously difficult sewer pipes! It was not an easy job but he went above and beyond to try to figure out what was wrong and solve it. Thanks DJ!
Roto-Rooter Plumbers 1/31/17Greatest Plumbers in Norfolk, Called the night before and there were on site the next day at 10amWayne was very professional and knowledgeable.Would Recommend to anyone in need of plumbing assistance !!!!THANKS GUYS!!!
I was originally displeased with the company, after addressing the issue with management my issues were addressed. I can honestly say this company does care about customer service. Reaction time was really quick.
We only have one toilet in the house and it was early in the morning and the toilet was clogged - we (my daughter and wife) were desperate to have it fixed ASAP. I called Root Rooter and Mr. James McMillan was dispatched within an hour to help. James got to work immediately and within an hour I had a fully functional toilet! With his experience in the business he knew exactly what the cause of the stoppage was and gave us advice on how to prevent the issue in the future. James worked fast, was professional and courteous.
Joseph Manning
a year ago
The plumber was very professional and He explained everything before He did the work. This is a Church and we will gladly recommend your service to others who needs it. Thank you very much.
Ooh my goodness!! We are beyond satisfied with Roto-Rooter's promptness, professionalism, expertise, hours (24 hours, no after hour fees) and work results. We stumbled upon them by way of Google. We contacted 2 alternate agencies, and they were unable to send anyone out for 5 to 7 days. Roto-Rooter was contacted and the pleasant staff advised they could have a technician out within a few hours...THE SAME NIGHT of the call!! Technician arrived at 10:oopm and worked diligently past midnight trying to determine the problem. He even reached out to a counterpart; which also came to the home to troubleshoot. I must insert...if they cannot fix the problem, it is my understanding that you are not invoiced, not even a service fee! Technicians determined the issue and promptly returned back the following day to complete the work. One was Russell and other was Mike. They were soo personable and patient as this was a warranty claim; which requires contact is made prior to completion. They provided the warranty company the required information and work was completed timely. They even took the time to answer a few additional questions that we had not related to this service call. They exuded nothing but excellence! I have placed them as a contact in my phone and they will for sure be our number 1 contact in the future!! We 110% recommend this company!!!
Our technician Mike was super helpful and professional. Helped narrow down source of leak, verified pipes were good to go, and re-did our caulking to prevent future water seapage.
Albert Dagraca
8 years ago
Excellent service by Plumber in Norfolk. I attempted to install a utility sink and it went south. I almost flooded my garage, but eventually turned off the water. My wife called the Roto-Rooter about 10:15 pm on Saturday and they were here in just 15 minutes. Thanks to Mr. William Vanderbom and his partner we were able to get the water back on (needless to say they saved the night).
DJ was our Plumber! He was very knowledgeable and explained everything that he was doing before hand and as he got the job done. Very professional and friendly.I can tell he loves Children. He allowed my 5 year old Son to watch. We may have a little Plumber on our hands. He’s gone and my Son is still talking about how he helped DJ. My Son goes by the name DJ as well :)🗣DJ we appreciate you!
They responded on Christmas day to fix a leak in the crawlspace, and then had the water damage completely dried, old insulation and moisture barrier removed and replaced within a week. Great service!
Sharetha Mizzell
3 months ago
My technician name was Ben. He had Excellent customer service. Answered all my questions. Extremely knowledgeable.
Event Central LLC
a year ago
Arrived 2 hours late and couldn't get the paper towel clog out of the toilet.
Still charged $185.
Bryan (1728) was very knowledgeable and very polite. He took care of my clogged drain and explained everything he was doing. I wanted a camera put through my drain as I have been having repeated clogs even after having new sewage pipes put in (by different company) and he set that up so I would get the call for the appointment and have the camera run through. Highly recommend them.
Manny & Peter were hard workers, communicative with me and each other, enjoyed their work. They were compassionate and worked quickly to get everything done. Very professional. I had already been stood up by 2 other plumbing companies and another said they couldn't snake the main pipe. But these guys did!
Margaret Campbell
5 months ago
Ben B is phenomenal!! He was very patient as we explained our problem on one of our properties and he was determined to help us. He bent over backwards to find a solution to our problem and was very thorough in explaining what he was doing. I can not recommend him more and we will absolutely use his services again!
They came quickly, did a great job and were very honest and professional. This is the third time I’ve used them and would definitely call them again. Most people don’t realize they do general plumbing and not just drain work. They put a water socket in my garage and did an excellent job.
Gary is an excellent plumber. Would highly recommend him for any plumbing issues.
Reinaldo was great. First time using roto rooter and he was professional and worked hard to resolve our issue. He even suggested ways to maintain pipes. Look forward to working with roto rooter in the futures.
Carolyn Bowers
7 years ago
Root-Rooter did a great job! We use them for all of our plumbing needs. Brad did a great job and I highly recommend their services. They even came out Christmas Eve!
Sarah Caswell
2 years ago
Garnet was the best. Would give him 10 stars if possible.
Steve Mailloux
2 years ago
Technicians Peter and Austin came out and cleared all the main dowden lines for our apartment complex. They were on time and professional, and also explained everything that they were doing, and suggested we get on an annual service contract to save us money in the long run. I would recommend theses guys to anyone needing this route of service.
Brianna Leigh
7 years ago
Work was completed quickly, we had an emergency sewage problem and it was resolved in 3 days. Crew was very friendly, especially Jen in the office was SO HELPFUL!
Manny was the best! Our toilet was backing up for a day now and it was our only working toilet. Roto-rooter was the only plumber with same day service. They came out, assessed and told us exactly what was happening and why. Gave us an honest price and completed the job quickly. They were amazing!! Thank you.
Terrance was very professional and helpful. He explained things to me in a way I could understand. I feel he went above and beyond which is greatly appreciated!
Carole Neider
9 months ago
The serviceman arrived on time and was very pleasant. He explained what the details of the dishwasher repair were and then completed the project timely. Price was reasonable plus available online coupon. Thank you. Will you again.
Dave #5131 has been thorough in assessing my plumbing issue.
He worked for two days. He cleaned up his work area before he leaves each time.
Christie Gaines
2 years ago
The 2 technicians were wonderful. They new what they were doing.They fixed the problem quickly and cleaned up after themselves (& were very nice). HOWEVER, Roto-Rooter Plumbing is way over priced! $300 to fix a toilet handle and flapper. Never again! Shop around!!
Great service very professional extremely nice pleasure to work and always a smile on his face.
My experience with RotoRooter has been nothing short of amazing. Each and every employee that we have encountered have been prompt, courteous and extremely kind.
Nathan & Rachel Hicks
9 months ago
Hunter was efficient and communicated effectively with us on our clogged drain. Highly recommend, we were very happy with the service!
Kevin Martinez
4 years ago
I had a clog in my main drain that I could not get out, and made an appointment with roto-rooter that night and they came the next morning. Shawn was very helpful with describing what the problem was and explaining what they were going to do. After they were done I was also given options on what we can do to prevent this from happening again.
I had a pipe burst which destroyed my home. I put in a request with rotorooter and they came out so quick with water restoration and the plumbing fix. I was very impressed with how quick they were and walking me through the steps of what they were doing.
Josh was very professional and did a wonderful job with unclogging my drain. He explained the work he was going to do before he started and kept me posted on his progress while completing the task. He answered all of my questions. He was courteous. I would gladly call him again for service if needed.
Garret from the Norfolk location was amazing. He was very knowledgeable and explained exactly what we needed done. Not only was he funny but he made us feel like family. We will definitely request only him if we need service in the future.
Major McCollough
9 months ago
We had very quick, responsive service and highly professional work by Austin. We are very satisfied.
Yvonne Whitfield
2 years ago
Mr Garnet was on time, very patience .worked till he got the job done because of him I would recommend this company 100% Thank you Mr. Garnet for excellent Customer Service
Katie Polits
5 months ago
Fixed garbage disposal, very knowledgeable and professional. Will definitely use the company again !
Great, fast service. Had my water heater replaced quickly
Megan Gliniecki
3 years ago
Robert was our technician. He was extremely professional! I had a question occur to me an hour after he left. I called the Norfolk office, and they had dispatch connect me with Robert. He answered all of my questions. The whole experience was very easy and helpful! Furthermore there is a six-month guarantee on the particular work they did! I will definitely use them again!
I am located in Norfolk. The plumber, Wayne, Tech #108, did a fantastic job at isolating the shower issue I was having, letting me know that it wasn't quite as big a problem as I'd feared. He worked quickly (without rushing) and diligently to ensure that a quality job was completed, and the problem was solved. I'm grateful to have had such a smooth business experience with Roto-Rooter and would definitely recommend their quality services.
Douglas Rouleau
2 years ago
kriston was very professional very polite all in all a fine young man I would definitely ask for him again in the future when I'm in need of your services Thank You, Douglas Rouleau (Maintenance) Country Inn& Suites 7135 Pocahontas Trail,Williamsburg ,Va
Brandi Gemberling
3 months ago
Benjamin came out and immediately knew what the issue was. It was a quick fix and he took care of it right away. He was professional and I even learned a few things! Thank you Ben!!!
Dante Crawford
2 years ago
The gentlemen that came to help with my plumbing issues were incredibly professional and helpful in such a stressful situation i wouldn't hesitate to call Mark Smith, Russell Vette, and Michael Brady.
Manhattan Husky
a year ago
The technician Bryan was really nice and professional, I really appreciated it. After many continuous frustrating experiences with old plumbing contractor, we contacted this company. Not only did they respond quickly, arrive on the day of calling, they showed really professional behavior, great pricing and go the extra mile to check the problem without being pushy. Really recommend them!
Nettie Gordon
2 weeks ago
Called Roto-Rooter after discovering a leak in the ceiling above my family room. They were quick to respond and was able to come out to my home the next day. Drake and Derrick were my technicians. Drake explained everything that would take place at every step and made the process more comfortable. Thank you for great communication and customer service!
Too expensive for the work that needed to get done. $450 to snake one sink. The job got done and technician was very professional. I did not know about their fee beforehand.
Amazing customer service! I had absolutely no isses with them! They guy I talked to on the phone was very nice! And got me hooked up quickly with same day service! My technican was great! He did a fabulous job of unclogging my shower drain! He even managed to get me a really big discount! I highly recommend these guys! I have nothing bad to say about them! :)
Mitchell Terry
2 years ago
Reinaldo came and cleaned out the main sewer line promptly and professionally.
Roto-Rooter dispatched a technician within 30 minutes my call on a Sunday morning to clear out the sewer line from the clean-out to the city line. Mike was extremely professional and courteous as he thoroughly explained what he was doing and what he discovered in the line (roots).He then took the time to explain that Roto-Rooter can provide a free estimate service using a camera to run the sewer line to see where the roots are getting into the existing sewer line. He set that appointment up for us. I highly recommend Roto-Rooter of Norfolk and especially Mike to handle any clogs, backups or sewer line issues you may have in the future.
Filed on line, Rotor-Rooter were prompt in responding, agreed to show up at a certain time, were there on time.Trouble shooted the problem, did a clean out of drain.Put it all back together in about 1 hour and cleaned up any debris. Was very pleased with their work.
Our plumber Jason came within the said time and was very professional. He answered the covid questions before he entered dwelling. He was informative about what our problem was and explained the best way to fix it. Great service!
Dwayne Perkins
a year ago
The over night guy was unable to unclog the sewer line between the house and the road. He tried really hard and he had some equipment failure, but he also removed the toilet which turned out to be unnecessarily and increased the cost of the job. Reinaldo came the next day and he was fantastic. He found the outdoor access in 10 minutes by popping his head into the crawl space access with a flashlight. He estimated the location outside the crawlspace and dug it up. It was under 1' soil and he had to break off the cap which was completely sealed shut, but he got it done and fixed it when he was finished. It was a really tough clog so it took a while, but he stayed until everything was right. I couldn't possibly ask for better service than he provided. His exceptional work guarantees my loyalty as a customer in the future.
Darnella Horne
2 years ago
Kriston was the best VIP baby he was awesome sauce cute toooo
Garnet with Roto Rooter was a true professional and worked through multiple problems to hook up water to our fridge! Would definitely use them again!!
Karen Waddell
7 years ago
My technician was prompt, courteous, and involved me in all of the steps as he completed the clearing of my main drain line that connects to the city drain. When we found that there were a TON (and I mean about a baseball sized wad) of roots wrapped around the drain snake, he immediately suggested getting the camera technician out to look at the drain to determine how and where it may be damaged. I scheduled my service online last (Monday) night and had a tech at my house at 8pm on Tuesday. Wonderful, polite service! Thanks for a great experience!!!
Will provided excellent service this morning. I had a toilet issue and he arrived and replaced some parts. He was very professional, timely and we had a great conversation throughout. Job well done!
Donna Albright
9 months ago
We have used Roto Rooter for years. Paul, our technician was very personable. He explained what our options were and what he thought the best course of action. Luckily option #1 worked and saved us money.
Ryan #5884 wss excellent. He arrived early. Figured things out fast. And he had everything done without making a mess!
Brenda Garcia
10 months ago
Bryan is wonderful has knowledge of the work he performs. Bryan is an asset to your company
I was very impressed with the work done here today. Very professional and prompt thanks a lot.
Willie Powell
3 years ago
Never thought I would have a good experience with a plumber.... LOL. The technician Mike #703 and John R. responded quickly to our home and was very thorough in his explanation of what was going on with our sewer line. They got the job done quickly and cleaned up afterwards!
Jacqeline Ortiz
a year ago
Your service was fine and on time. Just one complaint. The Ticket number: 22564943 was paid with my personal check (#2908), after being told my debit card didn't work. The check was cashed today (5/5/2022). The problem is I haven't received a receipt for the payment (marked PAID). Timely response would be appreciated.Sincerely,Jacqueline Ortiz
Terrance was friendly, professional and honest. He addressed the problem and didn't overcharge me for a simple fix.
Awesome job will use again
Kevin Haywood
3 weeks ago
Worked with me to achieve the most cost effective result. Also, a very quick and precise service.
Shaq Gravey 2
2 years ago
Outstanding service and professionalism, hands down! The service technician was very informative about the issue and repair. I will definitely use this business if I had too again, without a doubt. This business gained a loyal customer for sure. Technician: Ryan (4885).
George McMillian
a month ago
Terrance was extremely professional.
gevonne mcintosh
4 months ago
He was professional and was quick.
Russell Pavsek
a year ago
Your guy was professional and even when things weren’t going how they are suppose to, he still found a way to fix it and help me out. Thank you.
Service was excellent. Technician was very good and explained everything that he was doing.
Alonzo Aungon solved the problem quickly and even put up with five children watching from a respectful distance. Highly rated! Thanks for answering my many questions.
They did a very good job replacing the drain line, but the poor yard paid the Price lol but It had to be done, I only wish that they had Septic Service also.
Karen Courrier
6 months ago
Employee was prompt, polite, and knowledgeable when completing installation
The service tech # 7200 “Hunter Houston” was very professional . He explained the process of snaking the drain & described possible reasons for the clog & preventative measures that can be taken to Possibly keep the drain from clogging again. He was very patient & understanding.
Carol Mitchell
a year ago
Used fans to dry out the place. I do not want this to be public. Why? Because your staff was not integral nor did your leaders provide good customer service. The only way I found out what was happening was to call Janice, the lady who I contracted with and trusted. She was the only one that represented your company well! Therefore, I will never recommend Roto -Rooter.
Our home had a back up from too much food being put into the garbage disposal. My toilet overflowed. I tried snaking the main line myself for 2 hours and couldn’t get unclogged. I called Roto-Rooter and they had Travis at the house in an hour. He made some observations inside and outside the house then quoted a price. I also took advantage of the coupon that was on the website. An hour and half later he had the pipe unclogged. Travis was professional and courteous as well as helpful. He assisted with some of the clean up at the end. I will definitely save myself the hassle and just call Roto-Rooter next time. I am very satisfied with the service they performed today.
The very best plumber
Very professional and definitely know his job!! Definitely using company again and would be requesting Garnet for all of our Work.
Felice Madison
7 years ago
On Feb15,2015 William from Roto-Rooter came out to fix a drainage problem. William was great. He took time with me to explain what he was doing as well as answering my questions. If I looked as though I was not understanding what he was explaining he would stat again in terms I could easily understand. Afterwards he sat down with me to explain the what and what nots to do along with recommending not only company products but other as well. I appreciated the information he gave me and the fact he was not pushing company products. I would definitely recommend Roto-Rooter for any of your plumbing problems and or needs.Thank you William for a job well done and Roto Rooter for hiring this gentleman.
Our repairman, Garnett, was excellent! He went above and beyond, staying through cold and rain until he resolved the problem and got the pipes cleared and flowing. We appreciate the effort!
Ariana St.George
a year ago
Danny (1601) and his partner came in on time and ready to fix the issue. They did a great job taking care of the problem, explaining what the issue was and prevention/ care methods. I appreciate their time in letting me know what was going on. Great customer service, would definitely recommend.
Terrance was so helpful and wonderful to work with! He saved the day and made what could have been a stressful situation pain-free.
Guadalupe Gomez
6 years ago
I made my appointment at 5am and had two experts at my house by 230 that afternoon, WAYNE and DEON were the two plumbers and they were absolute professionals! They walked me through the whole process as they were fixing it and kept everything where I could understand it! They made a guarantee they wouldn't leave until it was fixed and they kept there word! Pros like them are hard to come by in today's society and I've never been so happy to use my credit card before! Seriously two stellar professionals!! Will be requesting them for all coming projects and work needed!!
Megan Lindstedt
3 weeks ago
Had an emergency garbage disposal/sink clog on a Sunday and Roto-Rooter was there in about 2.5 hours. Terrance was knowledgable, helpful, and efficient. He gave us quality advice on future plumbing fixes and left our drain working better than before. This was our first time using this company, and I was impressed with their professionalism and pricing.
Regn Turtle (Regn)
4 years ago
I've used a few other companies in the area but these guys always have readily available techs and plumbers out within a few hours after my call. I had the pleasure of James McMillan come out most recent and after a decent quote I had him get started right away, part way through the job he realized it was not going to be as much work and informed me of the dropped price and why. James was a hard worker with a great personality definitely always in high spirits made me smile at the very least. Highly recommend James if you can get him in the Hampton Roads area.
Garnet came out and was very determined to unclog the drain. He used two devices to finally get the job done. He had excellent customer service. I would definitely use this company again.
Christina Ely
7 months ago
The man did a great job.
Once a year or two, I order a gallon of Pipe Shield from Roto-Rooter, we've been doing this for many, many years. Never had a back up, since using this product. Easy to use, and only once a month. Give it a try! They even deliver, you can't beat that , you won't be sorry, just sign me, Joy in Va Beach.
Justin Nightengale
a year ago
Garnet is awesome personable hard working and very professional! Thank you!
alex borchick
11 months ago
They showed up within an hour of calling and immediately knew what my issue was. They went straight work and had my main sewer line back up by the end of the day along with flushing out my lines. Highly recommend their service!
Will Abplanalp
a year ago
Great folks! Very professional! My go to for plumbing issues. Will always call them first! I had main drain line cleaned.
I called Roto-rooter on a Sunday afternoon, not only did they not charge me an emergency fee, the guy they sent out, Terrence, was extremely nice and professional and worked fast and had to do more that what it should have been Becky plumbing is weird. I will 100% always use Roto-Rooter because of this guy.
Reece Fullerton
2 years ago
Peter Walz did an excellent job helping us troubleshoot some plumbing issues and try to chase down a possible leak under the house. He was very knowledgeable and straightforward on the correct action needed to move forward. He didn’t try to sell us on any unnecessary services, just came in and got the job done. Very pleased with his work and professionalism.
Kimberly House
6 months ago
We had Mike out over the weekend for our washer drain pipe backing up. We were able to get a same day appointment and he was able to come earlier than we were originally expecting. Really nice and professional guy!
Kevin Thompson
10 months ago
2nd time I've used their services
Great experience called the day before and replaced our water heater the next day! Ultra easy to work with and financing easy to deal with.
Garnet was literally the best ever, I would give him a million stars and would recommend this company, especially garnet to EVERYONE!
Excellent company, customer service, cleaned up well after themselves. Highly recommend.
William responded within an hour. We called the Portsmouth, Va office from area 042 He was a perfect gentleman and licensed plumber. He wasted no time in discovering our bathtub drain problem with a stuck drain snake in the drain. The 60 year old galvanized pipe was very full of cement like sludge build up. He had to replace PVC pipe from the tub to the main cast iron drain approx 6-10 feet. The drain works like new now with fresh pipes and tub drain and vents. Very satisfied
Alonzo did a great job fixing our leaking water heater in a workmanlike manner. His professionalism and quality of work is highly recommended.
Ronald Staton
9 months ago
Terrace Collins was the plumber from Roto Rooter. He was very professional and found the problem. The repair went well and it was done in short order. Thanks Terrance@ roto Rooter.
They did a great job. I called for an appointment for my clogged sink, tub, and disposal. Rotorooter came within 24 hours. The two guys worked fast and was very professional. Definitely will be using them again.
Service Technician Mike (0703) did a wonderful job and explained everything
deborah knight
4 years ago
I Had the pleasure of Mr James M to service my call .very prossional. He Fixed the Problem. He Also show Respect before entering wiped his he feet.i like howisassessed the problem right away. I would Highly recomend ROTO-Rooter.Ask. For James .Thank You Did Mention he was in the Rain Thank Thank You.
Joshua was on time, professional, and very knowledgeable, will use this company again.
DJ was awesome. Very friendly, professional and informative. Will definitely call if I ever need any services again. Thank you!!
Jennifer Byrd
2 years ago
Garnet (#1873) was professional, friendly, and seemed determined to resolve the issue. He was here even before the time I was told he would be here. He took the time to listen to me and answer my questions. He was the second tech to come to my house that day. The first one (Mike?) seemed to thoroughly investigate what the main problem was. He told me the toilet needed to be removed and the main drain needed to be unclogged. But he said he wouldn't be able to do it, and that another tech would have to come out. I didn't question why because I don't know how the company works. Anyway, I was told the next tech would be out in about 45 minutes. But he, Garnet, was out there in no time. Problem seems to be resolved now, thanks to Garnet's persistence and hard work, which was what I needed. Apparently the underlying problem is roots which will be the next issue I have to deal with. I'm living on Social Security only. As many other people these days, I just don't have the money to deal with issues like these. I hope that Garnet's diligence, hard work, and determination will prevent more costly repairs (that I just can't afford) in the future. But I realize that issues like old drainage pipes damaged by roots may not be easily, or cheaply, resolved. But I feel Garnet did everything he could to resolve it.
penne sandbeck
2 years ago
Terry came today and was pleasant, helpful, and supremely professional as always--you all are lucky to have him. But I want to mention that the day my hot water valve busted, the plumber who was dispatched here and I discussed the cold water faucet valve and if it needed to be replaced. He said he didn't think so. As it turns out, it was leaking all along, and was replaced today. (Earlier this month) Many thanks to Kyle and the R-R plumber for quick response (AND the NN Fire Department, too--they were awesome), plus Carron, Christina, and Shy Guy for all their help with the water damage issues. We've got two remaining issues left that the contractor pointed out, so I look forward to meeting with you all again this Friday to sort that out.
Brian Finnegan
a year ago
Tech was awesome. Worked late to make sure we were taken care of. It was a large job but he didn’t give up. I really appreciate his work ethic and skill at tackling a house with old plumbing and a number of issues. Thank you!
Ashley Valve Scanner
a year ago
THEY ARE VERY FRIENDLY AND KNOWLEDGABLE. THEY GOT RIGHT TO WORK ON OUR PROBLEM AND FIXED IT WITHIN AN HOUR. REALLY LIKED THE GENTLEMEN (DAVID AND WILL) THAT CAME OUT. I WOULD RECOMMEND TO HAVE THEM COME OUT AND FIX ANY KIND OF PROBLEMS THAT YOU ARE HAVING.
Assessed my heater unit for noises was very knowledgeable and told me exactly what the problem was.
Veronika Kouzmanova
a month ago
Thank you for the great service and fixing the issue, same day!
William Sweeney
a year ago
Roto never fails, great tech & fantastic service.
They don't leave you hanging around if you need something done quickly
We had water leaking out of our garbage disposal and onto our kitchen floor. Roto-Rooter had Joe to us in 30 minutes. It was late in the day but Joe (2181) came in, explained what happened and fixed the problem in a timely manner. His promptness and professionalism was appreciated.
Brittany Raschka
a year ago
Mike V. was my tech and the entire service expectations were met and resolved within a couple hours of the initial phone call. Excellent response time and professionalism.
Adam Christensen
a year ago
Manny and Mike were courteous fast and explained every step of the way. Thanks a lot
REY DELA CRUZ
3 months ago
Technician is very knowledgeable.. no complaints.. Thnx
Roto-Rooter arrived quickly after a toilet/sewer backup. Chase was very polite, professional and knew exactly how to tackle the problem. I give them and Chase 5 stars.
Initial tub clog but a pipe needed replaced for corrosion. Tech William (Carlos) was quick to resolve and efficient!
I had a wonderful experience with Roto-Rooter. The tech came out and was very pleasant. He discovered that we had roots growing in our pipes. He was thorough and cleaned up after himself. Will always call them first!!
Hunter was great! We really appreciate how quickly he worked. Would highly recommend.
Mario Castanuela
4 years ago
Dave was very helpful and fast in fixing a leak underneath our sink, however the price was pretty costly for a 1 hour job that only involved a $30 part.
TYPICAL GAMERFAN FOR LIFE
2 years ago
2 mouths ago I called for plumbing issues after about 3 or 4 hour wait the guy show up snake my toilet left i had to call bk because it started backing up in my tubs after I paid 500 for him to snake my toilet now today same problem and to be told that the works not guaranteed i still needed to have it checked and was not told that so what I pay 500 for..im very disappointed and out of 500 bucks for nothing should have went through my insurance but I needed service right then lesson learned never again
Jennifer Pearce
2 years ago
Will did a quick repair on toilet after going to Lowe's for the part. He tried 3 different stores to try to find what he needed to repair my sink faucet. There is only a Lowe's in this end of Suffolk so traveled a long ways to get that part. It did not fit but he was able to increase pressure in the faucet.
Evelyn Hollingquest
a year ago
Zack, Brian, and John were very professional and the customer service was excellent. They got the work done quickly and seemlessly..They were awesome.
Terrance was highly professional and knowledgeable in his field. Very curtious and customer oriented. He was able to identify the issue and fix it in a timely manner.
Juanita Mendoza
8 years ago
Excellent service with a very knowledgeable and polite technician.Alonzo explained what caused sink stoppage and ways to prevent recurrence.
Thomas Busch
4 months ago
Ben quickly assessed the situation and went straight to work. Was professional through out the while process. Was able to navigate tight spaces until complete. Great job, thank you.
I called Roto-Rooter to come check something for me. They got here at a good time. His name was Joe. And he fix the problem.
Technician Will tackled a difficult job in a professional manor, was congenial yet efficient and stayed until all but one drain (which had damaged pipes) were cleared. Will listened to our problems and informed us of his progress and issues along the way. The next time I have a plumbing issue, I will request this tech again. Will is the sort of employee that gives a business their good reputation. Thank you will for seeing it through to the end!
Ronni Williams
7 months ago
The 2 gentleman were very informative and thorough when they came to fix the kitchen waterline.I will definately use them again
Savannah Steffen
2 years ago
They came out to inspect what was wrong with my water heater since I wasn't getting any hot water. Turns out it needed to be replaced(it was ancient). That same day the technician brought a new water heater, removed the old, installed the new. I had Will as my technician and he provided incredible fast, and friendly service. 100% recommend.
Heather Roberts
a year ago
Had a perfect experience and only want Garnet to service my pluming
Today was my first experience with Roto Rooter. The Service Technician was professional and a true craftsman. Jason Thompson was an ambassador to his company and to his craft. Jason worked quickly and answered all my questions and concerns with the confidence of a subject matter expert. I do not take time to fill out reviews or do surveys, but I felt it was important that Jason understands how grateful my family and I are for his hard work, and service.
Michael Distefano
9 months ago
Technician replaced old, leaking water heater quickly and skillfully, with the experience to get the job done right.
vincent houston
3 years ago
Joe (#2181) was great. He was polite, informative, knowledgeable, crystal clear about what was happening.
Brandon Millington
5 days ago
DJ and Jimmy we're great! What a great experience!
Tara Buehler Bota
6 years ago
I called Roto-Rooter with a unusual request for a Sunday service and they happily were able to schedule. Not only did were they able to schedule the service, but the entire phone conversation was pleasant and informative. Ken was a pleasure to speak with and I will definitely be recommending them in the future. I will update my review after I have the service completed, but just from the initial scheduling I was very impressed!
The plumber was very professional and did the job quick. He also left me with a product to keep my pipes from having build up. Thanks, Norfolk Roto-Rooter.
Daniel Kilmartin
2 years ago
Outstanding service. Showed up very quickly! Very professional and knowledgeable.
Phillip Gomez
4 years ago
Nolan, tech #4147, who came to solve our plumbing issue was very professional and friendly especially for a late afternoon call. He fixed our problem and provided added information that was very helpful.
Sylvia Clark
11 months ago
Bryan was very professional and knowledgeable and polite. He did a great job unclogging my drain. O e of the nicest plumbers/guys ive ever met. Give him a raise.
Mr. William Ross came up to inspect my crawl space for a smell and potential broken pipe, very professional and communicated everything well to me. Outstanding service, still got a process left to do but assured us the problem will be fixed.
Mr. Garnet from Roto Rooter was Excellent. He displayed professionalism in every aspect of his work. He was very knowledgeable in unclogging the drain and gave tips on what not to do for example..,using wipes. I would truly ask for him again if the occasion arises. I will recommend him to my friends and family.
My plumbing keep backing up. I tried everything to unclog it myself before calling in the professional and everything I tried failed. I had no choice but to call Roto Rooter for professional help. Mr. DJ saved the day.Thanks,Bruce
My service technician, Alonzo Aungon, was very personable, honest and efficient. This is my first experience with Roto-Rooter. I would use them again for my plumbing needs without hesitation.
Dennis was extremely helpful in finding the cause of the leak in my house. He discovered that it was a clogged condensation line in the attic that prevented water to flow out to the house. Thank you so much for helping us! Definitely recommend Dennis and his team.
Gary was thorough and knowledgeable. He identified the problem, went to obtain the materials needed, then repaired the issues in a timely fashion. He went above his call to ensure proper installation and operation. Kindness displayed and appreciated.
I recently had a sewer emergency at my home on a Sunday and dealt with 2 people there who were very professional and very knowledgeable. Put my mind at ease a assured me that the problem was taken care of. I was very satisfied with my service and will def. do business with them in the future. Zak was wonderful and so was the technician that came out to rescue me on a Sunday! Thank you all so much!
SHEILA PETTWAY
2 years ago
James was very helpful and informative. I appreciated his kindness, understanding and taking the time to listen to my concerns. Thank you!
C. Patrice Lytle
10 months ago
Great communication and great service! I called for a running faucet and they came within 2 hours of my call. Serviceman was very kind and helpful explaining what happened. It is expensive, I will admit, but overall I am satisfied with the value of the service!
Garbage disposal was leaking and smelled foul. Jason replaced it in less than an hour and it works great! Glad I could get help with this.
Rebecca Ray
10 months ago
Marco was extremely helpful and fixed our plumbing issues quickly and professionally. Would definitely use them again.
Chaz and his partner were very professional and thorough. They answered all my questions and were determined to fix the problem. I will definitely refer this business to friends and family!!
Michael Puccio
7 years ago
This company was very professional. Had a busted water heater early on a Saturday morning. Called, and within just over 2 hours, the technician, Joe #2181, was at my door. Fixed the problem promptly, even mentioned the online coupon, though I already had it :-). Would recommend Roto-Rooter to others.
Jennifer Gruber
7 months ago
Roto-Rooter Plumbing & Water Cleanup (out of Norfolk, VA) did a great job today. Our situation: We rent an apartment, and it experienced a sewage backup around 2 AM. This was not just any night but New Year's Eve night. I was pleasantly surprised to be notified less than an hour later that a plumber would be arriving on January 1, 2023.Sure enough, they did!Roto-Rooter Plumbing & Water Cleanup (out of Norfolk, VA) arrived promptly and on schedule around 8 AM. Jonathan and Jeremy of Roto-Rooter were professional, knowledgeable, capable, courteous, and honest.The issue was resolved. They explained to me what happened, and what I should do next time. They also said they would contact my management company about other options to better understand what caused the initial sewage backup problem.I felt I was in capable hands, and I am grateful that they came out, especially so early on New Year's Day.Thank you, Jonathan and Jeremy!
Christopher Krus
6 years ago
Shawn provided great service, left house clean, even showed me a picture of the clog! I am always going back.
Will Ross took good care of me. Good price, friendly, fixed up a shower wand leak that put up a good fight. Thanks
Pamela Hartless
7 years ago
Zach and Rob came to my home yesterday for an estimate. They were polite and professional, and they even gave me some tips about preventing future episodes. They came back this afternoon, and thanks to them, I can use the bathtub, commode, and washing machine with no disgusting consequences. God bless both of these gentlemen--and Roto Rooter.
Alden Rinehold
11 months ago
Really went the extra mile while spending five and a half hours getting my sump pump working.
I had a great experience with Roto- Rooter. They sent someone out same day and kept me up to date on when the plumber would arrive. James McMillan was our technician and he was wonderful! Very transparent in pricing and got the job done quickly. Very happy with the result! Would highly recommend.
Shawn P. was my tech. He found my clean out and cleared what 3 past plumbers could not. I have 5 rental properties and have always used my handyman plumber, I only wish I tried RR earlier. Roto Rooter has the heavy duty tools that my smaller outfits don't have. The pipe camera and locating sensors we're key with this last clog. I will be using Shawn and RR again.
Jacqueline Vaughan
4 years ago
Great experience! Our technician Dave # 5131 was respectful, efficient and did an awesome job. Would recommend to anyone!!!
Jeremiah Johnson
a year ago
Found leak immediately and first service that showed up at the beginning of the window they said they would arrive at.
Varnestine Lefevre
5 years ago
Just had a wonderful experience with the service received from Roto-Rooter Plumbing. Robert was very professional, he explained what he was doing, he cleaned up as he worked and he thanked me for my business.Awesome! I would definitely use their services again.
I wanted to leave a review on my experience with Roto-Rooter. (It won't allow me to on their page.) I called & made an appointment yesterday for today between 3:00-5:00pm. It is now 9:00pm & they have yet to show up, so I called & canceled the appointment. She asked why I was canceling & when I told her all she said was, Oh. Very unprofessional. Very disappointed. Will not be calling them again. Just a warning for anyone who needs a plumber... Don't call them!
Summer Jackson
a year ago
I had a clog and they came out and did a quote. They were late but that was ok because I was home all day. They quoted me 700 to take care of the clog. I declined. They said it would take hours. I asked for referrals on Facebook and was referred to Norfolk plumbing. They charge 170 an hour. They fixed it in a half hour. Maybe less. They were amazing. Im off to write them a good review. I feel like I was scammed and I truly don't understand these reviews.
Called Roto-Rooter of Norfolk and they mentioned they could come right away. The plumber, Robert, arrived in a timely fashion and was very pleasant. He took his time and made sure everything was done correctly and explained anything that I had a question about. He made sure everything was working properly before he left and I was very happy. I would recommend Robert and of course Roto-Rooter for any future plumbing problems. Thank you.
Lexi Schaffer
8 years ago
Professional. Friendly. Everything that we needed! We got this plumbing issue taken care of by Roto-Rooter Norfolk! I definitely recommend.
Men were on time, worked efficiently and I am very satisfied.
Fast and efficient. Got the job done within 2 hours of calling.
Nathan Rusnak
a month ago
Terrance was a great technican, very knowledgeable and great at explaining what he was doing and how he's fixing my drain issue as well as giving tips and suggestions on how to prevent future issues as well. . Using the site to schedule same day within a few hours was awesome as well.
Called roto-rooter to clean out utility drain that was draining slowly. The first technician came out and after several tries was unable to get through the clog. He did not have a camera with him to check to see if there was a break in the piped under the house he called to see if someon with a camera was available, but due to the lateness of the day he said that someone would be out the next morning to check the lines and see if there was a break. The next morning received a call saying the technician would be there within the hour and sure enough technicians Shawn & Andy showed up promptly.Shawn said he would try and snake the drain again before trying the camera to see if there were any breaks in the pipe. The day was already extremely hot and Shawn snaked the garage clean out first to make sure that part of the drain was clear and then he snaked the outside drain from the washing machine to the main line several times to break up the clog, he then used the camera to make sure there were no breaks in the line, and thankfully the pipes were not broken or leaking. Even in the blistering heat Shawn & Andy were very courteous and polite and took the time to explain ways to take care of old pipes and to keep them clear of clogs in the future and recommended a drain cleaner to use as a preventative.We have used Roto-Rooter in the past and have been happy with their work, but Shawn and Andy are the best technicians we've had. They are both knowledgeable and very polite and courteous with us! If we have any problems in the future we will definitely call Roto-Rooter again and I will definitely request Shawn!Thank You for your all your help!!
Excellent service from Garnet - he was able to repair 2 tricky segments of old copper pipe in less than an hour. Would highly recommend.
Gavin was awesome. Fast timely and genuinely helpful.
Joleen Walkner
6 months ago
Manny was so nice and quick to arrive when I had a water leak. He promptly repaired the issue and helped find someone to fix an additional issue that he found once his repairs were finished. Thank you Manny for your awesome customer service!
Marcus Robertson
3 years ago
And awesome company! Last night I had a emergency plumbing situation at my business. Stressed out not knowing what to do call everyone I could think of but no one would come same day called Roto-Rooter and the Technician Mike was awesome very knowledgeable about the job and got it done in a timely manner. Very reasonable pricing. I would definitely recommend this company for all plumbing needs
Bryan was very professional, very helpful. Went above and beyond to give me a great experience with this company. Reasonable pricing and very professional customer service. Would highly recommend.
jerry dunkley
5 months ago
Great guy, gave important information. Good at his job and very respectful.
Adela Tadao
11 months ago
Mr. Wayne was able to detect leak on both bathrooms. So professional!
Teresa DiRosa
4 years ago
Technician George was knowledgeable and efficient. I have had Roto Rooter out about 7 years ago. Just like last time, they fixed the problem from the clean out. He left no mess! Skip the plumber. I highly recommend Roto Rooter. Very pleased!
Have used them for over 15 years. Always pleased with their work.
CONSTANCE MARSHALL
4 years ago
My experince today was going very not a good day,firstit start with my toilet and bathtub was backing up had to call around for some plumbing well the first plumbers that came around charge me and they did not fix the problem but they still charge me anyway, So i call these guys and the tech came over Dave #5131told him the problem and told him what was going on so he took look at things and he said he was going to try something first,So he did and wit in 5 to 10 minutes he had solve the problem fix toilet working and everything back to normal ,i want to say thank you so much Dave if i need this company again send me dave please .
Gary was both thorough and informative from start to finish during the install of my Sewage Pump. I will be recommending his services to everyone and, I look forward to to doing business with him in the future. Thanks to Gary and, thanks to Roto Rooter for coming out on a Sunday!
Robert Milliman
11 years ago
I had Roto-Rooter come out and replace a leaking main water line. They were very prompt and did an excellent job. They advised me on the best material to use to prevent this from happening again. Gary was the technician, and I was very pleased with the work. I would definitly call them again if I have a plumbing problem.
Felecia Gardner
2 years ago
Emanuel and DJ was very professional and friendly. My husband and I will proudly recommend Roto Rooter to anyone. Thank you for sending us two efficient, informative, and professional men. If we have any plumbing problems in the future, we will definitely call Rotor Rooter.
Eminent Games
6 months ago
Great job find out my leak problem
J D Gore III
9 months ago
Technician was very professional and was able to identify the issue quickly. High levels of debris in the line had clogged up the water flow restricter filters. $215 for peace of mind was well worth it! Got an education on how to disassemble those restricter filters to clean them.
The technician was fast, knowledgeable and incredibly professional. If needed I will personally request Will for water heater repair.
Stephen Schultz
8 months ago
I had a drain clog for my washer and my local plumber was unable to snake it. Roto Rooter was able to get the job done!
Felicitas Squires
3 years ago
Plumbing is always expensive - but Terry from Roto-Rooter did a great job. He was very kind, professional and got the job done in no time.
Autumn Wallace
a year ago
Garret was an amazing tech that taught me so much as a first time home owner to know for future potential incidents what to look for and check and ways to avoid having the same issue happen again.
Extremely helpful, professional and explained every process start to finish. The communication put my mind at ease. They will be my go-to for future requirements. One more thing to add, awesome team and cleaned up after themselves.
Robert & Ryan were so great! I’m a new homeowner and had a leak in the ice maker water connection faucet. They took the time to describe what was wrong in a way I could understand and showed me what they were doing so I could learn. Appreciated their help!
I use this company to find a certified plumber and I’m very impressed. I wish I would have used them for the water restoration but my insurance used another company unfortunately. I called this company desperately looking to find out where the leak was and looking for a solution. Austin was the gentleman who came out to my property. He kept me informed of his arrival time and he was not only professional, he was very patient in helping me understand from start to finish what they do, how they repair, and the price upfront. I’m very please with this company and I would recommend them to anyone that is in a crisis like I was.
Reinaldo F. was our plumber from Roto-Rooter in Newport News; he did a good job of evaluating our situation and fixing a leaking pipe under the house once he got to the house. Roto-Rooter was unable to send someone the day I called, but offered to come the next day. I was happy with his estimate and service.
Manny returned at our request to replace all the aging piping in the house. He and his fellow workman started on a Sunday and were gone by Tuesday. They would have finished even more quickly but for their thoughtful and time-consuming efforts to keep wall-cutting to an absolute minimum. Pricey . . . but worth it.
They came and fixed the problem. They were on time and came soon after my first call. The tech was very professional and solved all the drainage issues. The reason I gave 3 stars is because their prices are way over the top. They literally just got paid 365 dollars for an hour of service. A lawyer charges less than that and that's saying something.
After a week of being in my new home, our kitchen sink backed up. We know nothing about plumbing companies but had heard horror stories. After some research we called Roto-Rooter that night and Shawn, the technician, was sent out the next morning. He was amazing! The service was done quickly and professionally and the price was very reasonable. Will definitely use again if any other problems arise!
The service and follow up was great !
Zach, and Brian were very professional and explained everything as they were doing it.
KASARA Tattrie-Doak
5 years ago
Although they were unable to solve my problem the first time out, they came back and retried at no charge. The second time they found stuff clogging the pipe and Monty (#677) removed it. It was a Sunday and Mother's Day but Monty came out and tried his best to fix our drain problem. He was very through and actually tried his best to reach a compromise we could all live with. Roto Rooter was willing to help us afford the cost and then backed their warrenty when they came out 4 days later to try again. I would recommend them to anyone who needs speedy, trustworthy plumbing specialists!
We are very happy with the service we received! Garnet helped us unclog our stubborn shower drain. He did great work!
I called at 7 PM for a clogged sewer and asked for an appointment the next morning. The technician arrived promptly at 9 AM the next day. He put a camera down the line, found the front clean-out (which was buried in the front flower bed) and quickly cleared the pipe. When he found a tree root in the line, he notified me that another individual would come to do an in-depth inspection of the line and quote the fix. That individual was here within 30 minutes. Both technicians were extremely polite and professional, showed me the issue on the video screens so I would understand the problem, and even wore booties in the house due to the rainy weather. I am extremely satisfied with my service and I will call them in the future for any of my plumbing needs.
Gwendolyn Jackson
a year ago
Roto Rooter is very fast, convenient and reasonable priced for the job. I called at 4am and was able to talk to a human being and not a machine. Excellent service.
Brittany Diaz-Chapman
3 years ago
I just bought and moved into my new house and Joe came to my rescue. It was 7pm and he'd been off since 4pm, but they refused to let calls go unanswered even if they were short staffed and behind schedule. My showers and toilets were backing up, I couldn't give my kids a shower or flush the toilets with out water over flow. Joe came in and in under 10 minutes of his arrival he my plumbing working when I'd had two plumbers before him fix the problem taking half the day to fix it. Not to mention they have a complementary service after to come look with a camera to insure the problem is resolved. Call RotoRooter SERIOUSLY!!!!!! Request Joe Tech#2181 he was so knowledgeable and professional, he's going to be my go to from now on.
Carmen Duffy
2 months ago
Terrance Collins is a very friendly personable person
He explained everything to us so we could understand
Very professional, timely
Thanks
Manny took great care of us and walked us through every step. He took the time to explain the new water heater to us.
Tschenavia Patterson
a year ago
I had a really good experience. The phone agent was very helpful and informative. The two gentleman dispatched to my home arrived quickly. They were able to diagnose my problem quickly and within 15 minutes they were working to resolve it. It took them less than two hours to resolve the problem. I am grateful as my family of four only had one functioning toilet (1st world problems I know), but I am glad to have back my master bathroom privacy. I highly recommend.
Bryan was great! Explained things and got the job done!
Noah Stockton
a month ago
Gavin was a great help came to cleaned out my clogged drains had a great personality and was very professional
Service was amazing. They did more than just clear our drains! Thank you so much!
Brad was professional, competent and knowledgeable. Excellent service from the time I called until job complete. One day call to service. Outstanding.
Perry was outstanding, always excellent service throughout the years.
Thanks, Roto-Rooter, for always being there when we need you.
Rita Carmody
Charles Gregory
2 years ago
Service provider (Garnet) was very professional and efficient. Reminds me of my
Marine Corps days. Garnet will definitely be requested if ever needed.
Megumi Russell
7 years ago
EDIT: Roto Rooter called back first thing in the morning, and was very kind enough to offer me a discount back on the service that was provided. Person on call was very professional and cared very much about the quality work I received. Thank you very much for working with us. And I appreciate the excellent service you provide!!Had to call service three times. First time the worker was kind enough to offer me a discount for being late, which was much appreciated. Second time was very disappointing. Worker who stopped by seemed very young and didn't seem very knowledgeable. The small food clog in the kitchen that could've been resolved the same day was not because this young man figured there's ice in the main drain line. Well it turns out that wasn't the case. After waiting for the ice to thaw out(in which it didn't because there weren't any), I had to make the third call. Again, a different worker. He was very professional and got the job done quick. But he did NOT offer any discount for an inconvenience fee from the second worker who stopped by. I would rate the company 5/5 if it weren't for the second worker leaving the job undone.
Crystal Van Pelt
2 years ago
Will was absolutely amazing! We can not wait to have him back
Beverly Withers
a year ago
Josh was the service technician who worked on our house. He was knowledgeable, professional, and provided timely service and advice. I definitely recommend Josh and Roto Rooter. Beverly
This is the second time that I had to call them for the same issue. Clogged toilet. The first plumber just uclogged the toilet. Second plumber unclogged the toilet but made sure the drain was clear...I HOPE
Wilson showed up on time and was prepared to handle all of our weird plumbing issues. We had already spent hundreds of dollars with other companies trying to fix the problem but it was never fixed. Wilson came out and quickly figured out exactly what the root of the problem is. We were also given false reasoning from the prior plumbers that turned out to be inaccurate. Wilson took videos and used a camera in the pipes to show us exactly what the issue was and came up with two remedies for us. One was fixed immediately and now after weeks we can finally do laundry! YAY! and created a bandaid for us for our showers plumbing issues to buy us time to fix the big issue. We definitely recommend him and will be calling him again in a few months to fix the remaining issues. THANK YOU SO MUCH WILSON!!
Patricia Watkins
2 months ago
Terrace was very professional and detailed about his analysis and the job was done in a timely manner and very neat.
On May 9th they came out to do a clean out on my main drain pipe. The initial service call was not all that impressive I felt like I was being over charged for the service. Unfortunately I had to call back a month later because the first clean out did not stick and it had to be done again. This time a different service technician came, Mike Wilson. He was very professional and asked questions and worked very hard to make sure that the clean out was done properly. He did things that were not done the first time around. This kind of service is what made me score 5 stars otherwise I would have done 2 stars. Thank you Mike for a job well done.
Clarence Griffin
10 years ago
Called Rotor Rooter today about a plumbing problem. The lady on the phone (sorry, don't remember name; I'm like that). She was very pleasant and helpful. Within an hour, after a call back from the lady, a techncian showed up. William was very professional, pleasant and courteous. Once we explained the problem, he got on it, and had eliminated the problem within about thirty minutes.Was painful to pay the bill (not cheap), but very happy, as is the wife too. Now she can use the washing machine, no more necessary trips to the laundromat; sorry Myers.William is a credit to his profession. Definately will keep their number handy in case of future plumbing problems.
From my first call made with the office to each representative that came to my home for service has been most pleasurable to work with.
I would like to recognize Ms. Krista, Mike 0703, Antonio and Tevin. Each one of them Professional and has made my unfortunate situation that much easier to deal with.
Richard Ferguson
a month ago
Reliable work
Quick
Knowledgeable
Our plumber, Will, was very kind and understanding. He was also very professional. His associate, David, was also very nice - he had to be called in to do the service from the street (as we said needed to be done, from prior experience, but evidently the home office made Will pull the toilet out first - wasted time and effort). Thank you for the help (but not necessarily the bad news that the outside pipe needs replacing!)
Lou Anne Reeves
a year ago
The tech was prompt, friendly and did a Great Job. He explained what was going on and went over every step of the way.
Janet Forwood
4 years ago
They were extremely busy but kept in contact with me until the technician came. Jason did an absolutely incredible job for us. He explained everything and had our problem fixed in no time. We will definitely use Jason again if we need any plumbing work done!!!
Megan LeBlanc
4 months ago
Thanks to Ben for his help on a rainy Saturday! Sad he had to come back again Sunday because the issue wasn’t fully resolved.
The technician went above and beyond he was very helpful and polite and took the time to explain and answered all our questions!!
I had more then one company come out. Roto-Rooter took their time and inspected the entire home. When he was done, it was a complete analysis. They replaced all my sewer lines. The place was Outstanding it was done in one day. I'm very Happy Thanks
Culpepper Office
7 years ago
I called Roto-Rooter this morning and they arrived within 2 hours of my call. Shawn was very professional and knowledgeable. He had our problem resolved within an hour and provided recommendations for future reference. I was very impressed with the customer service.
Mintoria Stockton
a month ago
Gavin is the absolute best! He told us the problem and the best way to handle it. He also gave us advice on what to do in the future
The Deadrise
3 months ago
Fast quality work! Terrance was very professional, timely, and friendly. Would recommend.
Manny and Justin were very professional and friendly. Communication was great and there was no misunderstandings. They rapidly located and repaired the water leak. They exceeded my expectations.
Mark Ringwald
8 months ago
I submitted a request on Sunday night and Wayne was here first thing Monday morning. It was more complicated then a simple clogged drain, but he tracked down the clog and fixed the problem and now our drains are working great.
Akin Oluwole
6 months ago
Was very nice on time and professional
My neighbor recommended these guys to me. Great customer service! Came out the same day I called with no extra fees. The plumber was very friendly and did a great job finding the source of our clog. I would recommend, and they had a $75 off coupon I used :-)
EventSafetyJane
8 years ago
We had a jammed disposal in our kitchen sink. When I called, they said the plumber would be at our house between 2-4 pm. At 3:30 pm, the dispatcher called to say that the plumber was running a little late -- but he actually arrived right at 4 pm. He took care of the problem very quickly, was professional and pleasant and made sure everything was running fine before leaving. Thank you!
Brittany Boone
a year ago
They were able to come out the next day and complete my service the same day. I only wished I would have done was get a second opinion for such a expensive service
The plumber that came out to help us was Shawn. I am a do it yourself kind of guy and have fixed a number of problems with the plumbing myself, but when the water was coming out the cleanout and I needed a professional opinion I called roto-rooter for just that. I just wanted a pro to confirm my suspicion as to where the clog was, but I got a whole lot more. Shawn showed up on time for the appointment I made the day before... 5:30 - 6:00 and working in the service industry I know how hard it is to hit nthat window. He listened to everything I had done to narrow down where the issue of the clog was and then he did his own trobleshooting. I really appreciated him showing me what he was doing and taking his time with making sure things were understandable and was working to help me make a decision. He ended up snaking the drain with the electric snake and I was glad he did it because now I know there clear. not only did I see him do the work and had a good understanding of what was going on, but then he showed me every inch of the line with his digital plumber camera that went into the pipe. WOW...what a great job Shawn did and he educated me along the way. I have had roto-rooter do work for me on another home I owned and it seems like every one of my experiences has been a good one. Thanks again for honest work at a resonable price.
Natali Specht
2 years ago
Garnet was exceptional. If I could give him ten stars I would.
Wayne was very knowledgeable and professional.
Allison Kindred
6 years ago
We are so thankful for the professional, knowledgeable, helpful attitude of our technician. We called for help, he was at my home within 1 hour. Worked diligently to solve our problem and explained to us every step. We thank him for being patient and allowing us to ask many questions and voice our concerns. We thank Roto Rooter.
Mike Mitchell
3 years ago
James McMillian is an exceptionally qualified plumber and has excellent problem solving skills. Got the job done quickly with a great attitude and a constant smile. It was a real pleasure to have him here. I'll highly recommend him to all our friends!!
Audrey Mitchell
a year ago
Felt I was grossly overcharged and then to have to repair a wall that was cut out so poorly. As a senior I felt taken advantage of.
Totally failed to show up first time I booked them. Showed up late the 2nd time. Wanted $289 for each faucet install! That's like $600/hour! and i'm left with a $98 call out charge when i said no thanks, I think I'll just google it...
I want to thank Brian especially for 1 saving our home and also, providing superb customer service. I am thankful for coming across such honest, informative, and respectful people. Also, I am thankful for Crystal who was very personable and helped me understand the mitigation process. I am thankful for the whole team. Thank you guys for doing you best and doing what other companies don't do.SincerelyTiffany Watts
Gregg McMullen
a month ago
DJ was very knowledgeable, professional, and courteous! Won't hesitate to call him should we have any future issues.
Caitlin Bacon
3 years ago
James was such a tremendous help to our family. He was so professional and helped us get back to regular plumbing. He actually cared about our issue and made sure before he left he cleaned up his mess and made sure that everything was working. I would highly suggest roto-rooter to anyone who needs quick help.
Raynaldo the plumber fixed a leak in two pipes for us and did an excellent job. He was very professional and courteous. He was also very pleasant with my 2 year old who was curious at times and observed the work (and all the cool tools). Safety was very important to Raynaldo, which I really respected.Williamsburg, VA (near Norfolk area)
In April Roto-Rooter repaired our toilet which was leaking around the base. The toilet was fine until August when it began to leak again. A different plumber came, made repairs and replaced some parts all at no charge. September 11th it began to leak again. A third plumber arrived and diagnosed the problem and made repairs. Micah, Tech #3636, was very personable, assured us that 3rd time's a charm and that the toilet is definitely fixed this time. We have only been charged for the original work. Roto-Rooter's warranty covered the additional service calls. We will definitely call Roto-Rooter if we have problems again -- which we probably will as our house is 100 years old. They have always arrived within the time frame given by their dispatcher, and being able to get a plumber 24/7 is a definite plus!
Deborah Mckinney
4 years ago
The Roto Rooter team is the best ever...they got the job done in record time so that I could use my sink and washer again...thank you so much guys. If anything goes wrong I will give you a call
Quazavier Henderson
4 years ago
Called these guys up early on a cold Saturday morning and they were at the door in less than forty minutes. They went above and beyond with their expertise and were very kind and professional... Fixed my plumbing issue and cleaned up behind themselves before leaving for the day.
Posh Stacy Budde
3 years ago
I was impressed with the punctual arrival of Mike (703) and Wayne (108) to replace our outdated and leaking hot water heater today. They were able to replace the unit quickly and Mike was thorough in his explanation of the work that was completed and the components, warrantees, etc of our new unit. Very friendly and professional staff! We will certainly recommend Roto-Rooter and use again as needed.
Robert was AWESOME! He came after having van trouble and gave us several options to solve our problem quickly. We call only Roto-Rooter.
Benjamin was very professional and honest with what he was doing and the other ways to fix the problem 100% recommend
I had a great experience with Roto-Rooter and my technician, Joe (#2181). He was able to provide an accurate estimate of the work that needed to be done and either had the tools on hand to do the job or quickly got them. It turned out to be a bigger job than I thought, but it was still completed quickly and with reasonable expense.
DJ , was very knowledgeable and professional. I look forward to working with your company again.
Will was professional and good at what he does. There were a few leaks but he got them all!
Joshua Howell
6 years ago
Mike was very diligent and made sure our problem was COMPLETELY fixed before leaving. He explained everything he was doing and why prior to doing it. I would highly recommend them to anyone in need of plumbing services!!!
I set up an appt for crawlspace issue. I was stood up two days in a row with little to no feedback. The third day someone showed up and they refused to enter the crawl space due to size. The fourth day they showed up and checked the issue, charged me $200.00 and left without fixing anything. They could not even give me a price that the repair would cost! Not a very professional business.
Called for plumbing issue and the technician was very pleasant and professional (Mike #703). But after spending 1.5 hours snaking my main sewer line it resulted in (doing a load of laundry) that the same issue was still occurring (sewage backing up into my showers). Service was great but what was done obviously didn't solve my problem, especially for the price I paid. Mike did say there were one or two blockages removed, but trying to do laundry tonight, I couldn't tell. Professionalism was great but obviously the technique was lacking. I did receive a six month warranty but for the amount of money paid, I'm not sure I would or would not recommend Royo-Rooter to family or friends. Thank youUpdate: I made a new call to the company on 3/20/17 and identified that the above issue was still occurring. The customer service rep, Ms. Linda, was very helpful in scheduling a new appointment for the same day. Robert arrived and was very professional, personable and most importantly very knowledgeable concerning what I needed done. He was also prepared to ensure that my sewer line problem was fixed before leaving. A few days later I received a call from the GM, Bradly Howard. He was very concerned about my borderline dissatisfaction with the original service that was provided. He assured me that my feedback would be used as a learning tool and also offered to refund a $100 dollars of my overall payment for the services provided. This I gladly accepted. I really do appreciate the above and beyond customer service that was provided by Bradly. Most reviews are never looked at by anyone, but this proves to me as a current and future customer of Rotor Rooter, that the customers satisfaction is the #1 priority. And I really would recommend this company to anyone whom maybe in need of excellent service that will be provided by Rotor Rooter.Thank you All,Dawn King
Reynaldo Ramirez
7 years ago
Joe (2181) was extremely nice and knowledgable. Our upstairs sink and tub were backing up. Besides unclogging it, he spent the time letting me know what issues in our plumbing might lead to this yearly backup. He was very honest and straightforward. Thank you for a job well done. The $315 was a little steep, but I guess it could have been worse.
My Service Technician was Nolan. He arrived when he said he was going to, quickly took care of the problem, left the bathroom clean and answered all my questions. Couldn't have asked for better!
Michelle Melton
2 years ago
Service was completed with patience and explained every step along the way. Knowledgeable of his role and left recommendations for other areas on the toilet. Will refer this company to others as well as use them again.
Rachael Pedersen
a year ago
Terrance is probably the most friendly, understanding and knowledgeable plumber I have ever had the pleasure of meeting. He went above and beyond to install my new hot water heater ensuring I knew what was going on every step Of the way, never leaving me in the dark about anything. He was upfront about every challenge that was faced with the tedious project and did an amazing job of figuring out each and every challenge as it came up. Terrance even went as far as ensuring the job site was clean after working and even went as far as entertaining my kiddos questions all while getting the job done. I highly recommend that anyone who needs a job done, they call and ask for Terrance!
DJ was great to go over and after hours and work late until he cleared a clog that another company quoted a far higher price and additional working being needed that wasn't necessary.
Steffy Sonner
a month ago
Gavin was great! We called and within an hour he was here. Highly recommend!
Zach was very professional and efficient in diagnosing and completing my repair the same day!
aj guns (aj_guns)
a year ago
Roto-Rooter was great! I noticed my ceiling was leaking around 8:30 at night. I immediately turned off my water and called them. They couldn't get anyone out that evening in my area but were able to schedule a window for the next day. I was told that they technician would show up between 10 and 2 the following day and would give me a call about 45 minutes before they were to show up. After about an hour after I got off the phone with them I got a call from the water mitigation manager. He just wanted to make sure that there was no noticeable water damage. There wasn't so he said that the tech would be out tomorrow. I got a call the next day about 45 minutes before the tech showed up. Johnathan was great. He told us what was wrong and gave us the hourly fee, the flat-fee was unavailable due to the type of work we needed done and he got to work. It took about an hour and everything was fixed. I like that we were able to use a coupon from the site and also get a 6 month warranty on services. Overall the service was fast, very professional and if we ever have an emergency again we will not hesitate to call.
This company was amazing. They came a few hours after I called and fixed the clog in my main drain piipe. Excellent service by our technician who took the time to explain everything in detail. Amazing service. Will use again.
Dave from Roto Rooter was fantastic when he installed our new garbage disposal. He was professional, explained everything and even helped with another minor issue that he noticed that wasn’t part of the original job (for free!). They are well worth the money for the high quality of work they perform. Highly recommended!
Mark Jake Maxim
3 months ago
Well done and quick to respond.
I really appreciate you guys.
Stephanie Donati
a year ago
I am so grateful Manny was here to fix my drain! He was kind and answered all of my questions. Manny sure I understood everything he was doing and insured the job was done with no residual issues. 10/10 recommend!
I called them and they were able to send someone out the same day within an hour after I called. It’s great that I was able to have that peace of mind. Vince was quick but very thorough and helped identify my problem. I’m very appreciative and would definitely use them again.
We had a main drain clog and EVERYTHING was backed up. We had already been quoted astronomical prices to fix it by two other plumbers. So we tried all we could to fix it ourselves. Once we realized we couldn't do it, I called one last company for a quote. Roto-Rooter. They told me they would give me a free estimate and wouldn't charge me a cent until I was satisfied that it was fixed. The guy came a couple of hours later on Sunday night, with no extra charge for weekends. He had a drain camera, and all the other tools necessary to get the job done in about 30 minutes. We had spent a day and a half trying to get done what he did in 30 minutes! That night we were showering and laundering our clothes in our own home and we were so happy. Thanks to Zack at Norfolk Roto-Rooter! Highly Recommend their services. Will definitely call again. (Plumber, Norfolk)
Heather Sawyer
a year ago
They were fantastic. Our kitchen faucet broke and was leaking everywhere. We couldnt use the sink or water. I called Roto Rooter and William came here the same day! It was a blessing because I had baby bottles that needed to be cleaned. He came here the same day, fixed the sick in minutes time, was professional, and very knowledgeable. Poor guy also had to deal with a snake slithering toward his car once he got here. He was also very upfront about the price...no hidden fees. If you need something done quickly...call Roto Rooter.
Michelle Burton
a year ago
It was a pleasure working with Mr. G. Very professional and timely. Also he explained everything so I could understand.
Jeffrey Tipton
6 months ago
We had a line stoppage, Ben Bowers was our technician and did a great job.
I have used Roto Rooter twice and had a great experience both times. Quick and painless!
Linda Williams
10 months ago
I had a hard situation under my house...RR handled with solutions that no other company was willing to offer. Appreciate and Thank you all.
After our sewer main clogged, Roto Rooter was there in no time. They solved the issue and I was pretty pleased with the price tag.
Terrence Farley
2 years ago
On time and very friendly and professional. Got the install done and everything works great! Definitely will use again!
Bryan was very helpful and we received service just an hour after our phone call to them. He was able to fix the issue at hand. Went down a list of steps that made the most sense instead of trying to do something ridiculous like those other guys. If you ever have a plumbing issue, I definitely suggest going with them. The flat rates mean no hidden fees and you know exactly what you’re getting. The 6 month guarantee is nice, too!
Izabeth Garcia
2 years ago
Garnet was very professional and on time. Let me know what he was going to do. Got the job done in a timely manner. Thanks for a job well done Garnet
apatpa apatpa
5 years ago
Mike was very professional and took care of my needs today. Quick and clean.
Dumuzi Shepherd
a month ago
Mike V.
Patsy Parker
10 years ago
December 6th, the perfect time for a clogged sewer pipe to force washing machine water to escape via the toilet onto the floor. When Technician # 3196 AKA Shawn arrived, he consoled, reassured, and patiently answered questions all while efficiently solving the problem. At no time was I concerned about # 3196 or the company he represented. His demeanor, skill and work ethic eradicated the problem that had been lurking underground for years. I do not hesitate to recommend Roto-Rootor. They are the best at what they do!
I pray all is well. Roto Rooter sent out a Plumber in the Knick of time. Ernie was a blessing to my family and I. He was well versed and knew exactly what to do. All my plumbing issues were solved in a matter of minutes. I’ll always count on Roto Rooter.
Dovia Williams
2 years ago
Outstanding service! He showed me how to take care of my faucet and where the problem was.
Cost was high for what was actually done, but expert and friendly service!
Sudipta Devanath
a year ago
Charged $375 for installation of a sump pump that I had bought from Home Depot as well as a humidifier that I had already bought. Unfortunately, he did not connect a hose to the humidifier that would have drained into the well with the sump pump, and left it such that water from the dehumidifier was leaking into the basement wall and floor. I called to report this and got some push back which I was surprised by given that the reason I called Roto Rooter was to have a dry basement. Eventually he came back to connect a hose. If I had not have called, my basement would have continued to be wet.
Second time using Roto-Rooter at this house. Alonzo courteous and helpful as usual. The price was fair for the amount of work that was needed.
They did a great job unclogging my sewer line outside in 30 degree weather in the middle of the night. Great work, very professional and responded when we called the plumber who was on scene fixing the problem. Thank you for the great work restoring our plumbing.
On 3/26/19, James McMillan was our service technician and did an outstanding job. He was courteous and listened to what problems we were having with our drains and did not leave until he had the problem resolved. Thank you James! Sorry about posting late.
Kristopher Netemeyer
4 months ago
Great customer service. Job was completed excellently! Highly recommend.
William showed up on time and was very professional explaining the process and cost. He absolutely did a above and beyond service with ensuring the clog was removed. Especially with getting the frozen brass clean out cover off and replaced. A true and dedicated professional. Thank you!
This guy was amazing… I’ve been taking care of my brothers house while he’s away, he’s been gone for 6 months and that tub has never drained properly but after a hour this magical person got the drain unclogged
Garnet was very good. Very efficient and professional. He explained what the problem was clearly and fix it in a timely manner.
Brenda Butler
5 months ago
Have used service from this company twice. Well satisfied.
Natalia Cyngier
10 months ago
Guy was amazing. Explained things throughly. Didn’t try to find issues that were not there. He was amazing! I will use them again if need be for any other issues!
Garrett Williams
a year ago
Terrance did an awesome job and in a timely manner. I am very glad that I decided to call Roto-Rooter.
Jeanette Abigando
10 months ago
Sander solved our problem quick and was very friendly. Highly recommended.
Owen Musgjerd
2 years ago
Was super helpful unclogging the pipes so we can use our sink again. Thank you!
Pastor Kenneth E. Clayton
2 years ago
Bryant was kind he took the time to listen to the problem. Because I have bigger issues than what he can solve he still took the time to see if he could assist us. After he realized that there was nothing he could do I explain to him that I’m going to remodel the bathroom and he’s made suggestions of how his company could assist us in the process Bryant was excellent.
Minus one star for not coming when you were requested. I don’t like that Very poor customer relation. Requested service between 12 noon and 2 pm. Tech didn’t come till almost 2:30. I feel the blame here is on dispatch. I spoke to dispatch at 1:35 and he was just sending a tech from the beach area to my home then. He said I’m sending someone now but its gonna be awhile before they get there as we are at the beach. I can make it to the beach in 20 minutes from my home. After the tech arrived, he listened carefully to my issues and unclogged my kitchen sink over the next 1 1/2 hours working very diligently and tidy
Jesse Burdick
2 years ago
Roto-Rooter is my go to. In-town clowns always cut corners/don't answer the phones/don't follow strict C19 safety procedures. RR does it right! Good work is worth every penny.
I was very happy with the speedy service from Roto-Rooters! I called and within minutes I received a call that they would be in my area within 30 minutes. They fixed my clog within minutes and Shawn was very helpful with my questions.
Rickey Wilson Sr.
4 years ago
The first man came did not have a clue as to what to do. I called again and the second tech was very knowledgeable and removed the knobs in about five minutes or less and said it was $235 but he gave me a $40 discount. I thought that was very high considering the few minutes it took him. He said he would have to remove the stems and replace them. I said okay. But he only removed the knobs to the shower and said he can come back and remove the stems for another $235.I was contacted by Ned Campbell after this review. Very nice man. He wanted to know what the problem was. I explained what's posted above. He was very concerned. He then told me if I pay for the parts he would be happy to take care of the labor. I accepted his offer. I then paid $130 for the part. I really appreciate him reaching out to me but I felt the entire second call should have been concessioned. You know we consumers can be greedy sometimes.Since Mr. Ned Campbell sincerely cares about his business I gave them another try. Again I wasn't happy with the pricing for my project and l had to contact him again and again he was very concerned and sympathetic about my issue. Mr. Campbell is definitely a man of integrity. I want get into what happened but I do want everyone to know as long as honest people like him work there I will definitely continue to use Rotor Rooter for all of my plumbing needs. His caring attitude is what will keep me coming back and because of him I would definitely rate his company five stars and will recommend them to anyone needing plumbing services. If I could give him a higher rating I would. Thanks Mr. Campbell for treating your customers with care and respect. Well done.
Loretta Bakari
a month ago
The experience was the best. I will use this company again for pipe work and all plumping.Thank so very much.
Josh was very friendly and professional. Was knowledgeable about what needed to be done and got it cleared up in no time. I'll definitely give them a call if I have a plumbing issue again.
Noel and Erik Anders- Mielzarek
a year ago
The tech was awesome! Really appreciated his work. Roto Rooter is wildly expensive though, almost completely unreasonable.
CALLIE SHIELDS
2 years ago
Our service person was friendly and professional. We had a clogged drain and he quickly got to the root cause and unclogged it. He made us happy and now was able to use the shower. Thank you Roto- Rooter
Professional and kind. Came and fixed the issue fast at a pretty dang good price. I was expecting more.
My problem was I was originally informed it would take 1 1/2 hour for arrival of the plummer. I received a call back delaying that arrival by about 30 minutes. I said OK. Approximately, 45 minutes later, i called Rotor Rooter, i was than informed the service person was delayed & would arrive within 2 to 3 hours. I demanded to speak with a Manager, who after much unpleasant conversation was able to get a plummer to my home in about 30 minutes or so. This was an UNpleasant experience, however, it was NOT the plummer's faught & I did apologize to him as I was upset. It was the fault of whoever gave me an incorrect ETA, during my initial conversation. I missed an important appointment that day & not one person apologized. Instead, they acted as if I created the problems. May I suggest that you stop lying about your ETA, Rotor Rooter dispatchers. I understand there's a wait time, but this was ridiculous.
I would like to say that this company is awesome. I love that the estimates are free and the service was on time. The staff was very professional and friendly. If we ever need any future repairs I will most definitely be calling this company. I recommend them to anyone who is in need of
repairs.
Hannah Devillier
a year ago
The plumber, Dave, was friendly, quick, and thorough. The remediation tech, Mark, was helpful in navigating insurance claim paperwork, answered all of my questions and was an excellent communicator.
Tiberius Maghear
a year ago
Brian did a excellent and professional job!
Thank you!
Good team work
Mycalea Mobley
3 years ago
Responded really fast where I was sent to voicemails for every other company. They got a plummer to my house in 2 hours and the job was completed in under 30 minutes. Downside, the job costed $270. Idk how or why but I paid it and that was with a military discount.
Work was done by Mike Brady. Very easy process for the repairs but was a bit late on arrival. My piping is fixed and the work is satisfactory. Mike was very knowledgeable and acted professionally in answering all of my questions and concerns of the repair. Great service, would recommend and call them again if needed!
Karen Caddell
a month ago
Technician was great! They were timely and efficient!
Benjamin was on time, curious and professional.
Bogdan Kipish
2 months ago
Great customer service. Keenan Smith was very professional and polite and fixed the issue
Gavin came and was super professional. He fixed our issue and let us know how to avoid a few problems in the future. Awesome work👍
I believe Ernie is the plumbers name. Did a really good thorough job and was quick all at the same time.
Greyson Edwards
a year ago
Very expensive but rush to the house on time to fix 3 stems on broken bathtub faucet
Antoine and Justin were how professionals should be. They were caring about their work they do and how good it is.
Bill Paffrath
9 years ago
This morning (7/7/14) we contacted Roto Rooter for a problem with a leaking kitchen sink. We were told someone would be out within 2 hours. Roto-Rooter contacted us shortly after and a plumber was on the way, less than 2 hours. Zack Jaber was the Service Technician and immediately found our problem. He proceeded to tell us we needed a new kitchen faucet and provided an estimate of the amount for the work. Zack and his co-worker are very professional, customer friendly, and completed the work in a timely manner. Zack has been here before and would recommend his services to anyone. Thank you Roto-Rooter!
Technician did not give up in the face of defeat. Said the only way to clear the clog is to replace the trap but he will try, after an hour of battling the bathtub he finally prevailed and the tub started to drain once as it never had.
Service done on july 5; a holiday for some so hard to get service. Professional, done professional and quick. Explained things
Brenda Jackson
5 days ago
Very polite and helpful
Tammy Blackford
2 years ago
Garnet was amazing! He was so professional, answered all of my questions, explained what he was going to do before doing it and gave the pricing for approval first. Such a nice guy and even tolerated my dogs being nosy! I would highly recommend this company to anyone, and especially the plumber that serviced our home!
Ashley Delatorres
a week ago
dj was great! fixed my sink so fast!
Excellent service by Joshua. My home was built in 1964, meaning, old pipes. He explained how we should clear future problems and what to do to help prevent clogged drains. Good plunging and running hot water for several minutes took care of the problem. He recommend we not use the standard harsh chemicals, because it can damage the pipes and not to put leafy vegetables, rice and egg shells in the garbage disposal and of course no grease. He suggested running hot water every so often to help keep the pipes clear. He also checked the main bathroom sink, bathtub, and flushed the toilet a couple of times to make sure the issue was not just the kitchen sink. Again, excellent service. Highly recommended.
A little late but it’s a Sunday on the day after Christmas so completely understandable. Excellent service and quality technician.
My kitchen sink has been clogged for the longest time and many plumbers have tried to fix it with little success. I've tried six different plumbers and only Alonzo Aungon from Roto-Rooter in Norfolk was able to fix it. He came in, took his time, did a great job, and clearly explained to me what the problem was and how he was going to fix it. I highly recommend Alonzo and Roto-Rooter and will call them whenever I have plumbing issues from now on!
Brenda Portillo
3 years ago
Technician #2181 JOE came in to my house today he was very professional and helpful. I'm glad I called the company .
Edward Ricks
9 months ago
Outstanding!!!
On time, professional, knowledgeable, and finished in a timely manner.
Very pleased to highly recommend the team at Roto-Rooter!
David was professional and courteous. The team of rotorooter came together and got my job done same day service. Was great and I’ll be using in the future. Thanks again for the quick turnaround and the fair price. Side note, for the job I had my outside drainage/French drain worked on.
Michael Winder
a year ago
Great service and quick response...tech DJ was helpful and knowledgable
Our service technician, Mike#0703, arrived promptly at the time we were told and did an outstanding job installing our new dishwasher and garbage disposal. Highly recommend them for any of your plumbing needs!
Roto-Rooter did a great job resolving my sewer drain issue. The tech was polite and informative.
The first contact I had was on the phone with the call taker at Roto-Rooter and he was very understanding of my semi-emotional state of mind dealing with so many things! I was able to pick an appointment time convenient for my schedule. I received a text message when the technicians were on the way and they arrived a few minutes early. Chaz and Eric were professional, completed the job quickly and neatly, and at a reasonable price. The most beneficial part of the service was the availability of an immediate appointment. I would definitely call Roto-Rooter again for plumbing service based on this experience.
Brandy Schlossberg
a year ago
William came out right away and got our main drain open and cleaned out. Took time to explain everything and set up next day appointment for a line camera man to come out for more details.
Sherita Dickerson
4 months ago
Derek and Nicholas came Saturday morning and did a fantastic 👏 job. They were patient and very understanding. Very polite and I liked them at first sight. So far my experiences with Roto Rooter is excellent. You hire wonderful people to represent your company. I would recommend this company to everyone in need of plumbing. THANKS DEREK AND NICHOLAS!!!
Amanda Andric
9 months ago
Our Plumber Chase was great! Got the job done quick and was very professional!! Will use them again!
Karena Sammon
4 years ago
Tech Dave was awesome. Came out and fix our sink . Very professional.
Michael Kaiser
5 years ago
My name is Sarah Hazlett,I had a problem with my valve to my washing machine and called Roto- Rooter to come look at it, They sent Steven to come, Steven was very helpful to my problem, he gave me so much information and saved me from having to get my valve repaired at this time, when the time comes that I do need to repair the valve I will definitely call Ritor Rooter and request Steven to come!!!
Brandon Stancil
a year ago
Terrance did an great job identifying the issue and solving problem.
Technician Zack was professional, informative and efficient during the entire process. He diagnosed the problem, helped us order replacement parts and completed the job in a very timely manner. He was also very friendly and communicated well.
Amazing service! Gary went above and beyond to fix our problem. Thank you!
I have a rental unit and I was out of town. All that was needed was a flapper kit installed. This is not a difficult repair but I was in a bind to have it done since I'm away for a few months. The cost to do this simple job was $360 plus parts. My wife could have done this in 1/2 of an hour. I must have been having a weak moment and approved the repair. I kick myself for being so stupid. I guarantee I will never call them again.
Kathy Dennehey
3 years ago
This is my first time using Roto Rooter, but after coming home and finding that neither of my toilets would flush, I needed to get someone out immediately. I called up, scheduled an appointment, and a lovely plumber named Joe came out. I can't say enough nice things about him. Not only was he friendly and professional, he took the time to explain what was going on and solved the problem quickly and efficiently. There is a reason that companies are in business for as long as Roto Rooter has been, and I will not hesitate to use them again. Thanks Joe!
He quickly identified the cause of my problem, which was tree roots. He found a clean out that I didn't know existed. He took the time and did an excellent job of cleaning the line using different sized blades. I am glad I made the call. Oh and this was on a Sunday afternoon while being pleasant and upbeat. Will not hesitate to call again.
JD was outstanding and explained everything and what he found.
Fayeelaine Haddaway
11 months ago
Perry, the Technician was very prompt and cleared up a problem that has existed since Friday when the new water heater was installed by another company. We are very happy that we now have water in our kitchen.
Avery McBurnie
7 years ago
Roto-Rooter has provided my family and I the best plumbing service that I have ever dealt with. The plumber was absolutely professional, and extremely patient with me as I asked questions while he worked. I am extremely pleased with the service I received, and definitely will recommend their service to anyone who needs their plumbing fixed.
Mallory Rollins
2 years ago
Horrible customer service. I was told someone would arrive between 230 and 430. I received a phone call at 3:30 saying they were running a little bit late. At 6:45 I still had no phone call or update. I called to see what had happened. I was told someone attempted to call me at 4:55. I told them I had no missed call and no voicemail on my phone and wanted them to check that was accurate. I was put on hold the operator came back on the phone and then told me that the plumber was just running late and she would transfer me over to the person who had tried to call me. He was extremely rude said it was my fault and that my phone probably had no service and that he personally called me at 5:05 and left a message (notice the different times I was told and how the story was changed). He said he was sending another plumber out and they would be here within an hour and it would take about two hours to fix. He was not remorseful or sorry at all. Instead tried to lay blame on me. I told him it was extremely poor customer service and that I was very frustrated at the situation as I have a one and three-year-old who need to go to bed and are now going to be kept up until 10 PM. He said that we could reschedule for a different day. However, I was told earlier in the day that a mainline issue took priority and we would be seen as soon as possible and to not use any water. This also caused me to waste my entire afternoon when I could have been out running errands. Do better. Be better.
Keenan Bratton
a month ago
DJ and John were professional and helped us understand the issue we were having.
Roto-Rooter technician, Ernie Smith, found my leaked pipe and fixed the problem in shot amount of time. It takes more time to go get the part than to fix it. I knew I should have become a Plumber. I will be requesting for Ernie in the future plumbing issues. Thanks, Ernie.
Highly recommended. All crew members were knowledgeable and educated me as well. The best timing anyone could ask for. They were at great! Please call them with any plumbing needs you may have. I will definitely call them again if I need any more services.
Michael Schmidt
2 years ago
Reinaldo (tech #0991) did a great job! He was efficient and was successful in working around some challenges associated with my job. My new system is working successfully.
The technician went above and beyond to resolve our problem. He was courteous, thorough and professional. Based on my experience with this technician I plan to use Roto Rooter for all of my plumbing problems in the future.
The plumber didn't arrive until about 90 minutes after the quoted time, however he was clean, nice, and knowledgeable. He had our sink cleared out quickly and even cleaned up the mess which caused the clog in the first place (vomit!). He didn't have to do that, so bumped back up to 5 stars despite missing the appointment window. Will definitely call again.
Marcie Chrisman
10 months ago
Kept working the problem until it was cleared out. Try their best to keep customer costs to a minimum.
Meaghan Seneca
6 years ago
Very helpful and professional. Very pleased with my decision to call Roto-Roofer for our plumbing needs.
Kim Cunningham
8 years ago
Excellent service. I had a severely clogged sink that I was unable to unclog. I called Roto-Rooter Norfolk around 9:00 AM and got an appt for the afternoon. I got a call about 30 minutes prior to the plumber's arrival. Brad was our plumber and he was great. He was friendly and quite knowledgeable. He quickly cleared the clog and gave me good information on how to prevent the problem from happening again. I would definitely call Roto-Rooter again for plumbing problems.
Stephanie Harris
3 weeks ago
Austin put in a new faucet I ordered he was on time and did a great job
Associate was very professional, however the service performed was overpriced. It should have been about 40 percent cheaper.
Dustin Crouch
3 weeks ago
Terrance was awesome! Huge help! Will definitely contact him in the future if needed
Jeffery Vincent
2 years ago
Had a sewer main clog and couldn’t find the clean out value. The tech came out on time and wouldn’t give up, he found my clean out value underground and then unclogged the value and fixed the value and made it above ground! Love it! So glad they came to our rescue. Thanks so much!
We needed two sinks replaced, plus a toilet that was desperate for a rebuild. Alonzo was friendly, courteous, and very good about keeping me informed regarding the work being done. He was upfront about estimates, completed the job much faster than I had anticipated, and left the spaces just as they had been when he arrived. I'm so thrilled to have two new, functioning sinks installed, and a toilet that is no longer running constantly!
Michael Morin
9 years ago
The plumber or service technician from Norfolk Alonzo Aungon was a true professional and very courteous. He discovered the problem give me a good estimate and fix it in a timely manner. He was able to answer any questions I had and walk me through the process until I was satisfied. I was very pleased with his work and would call him again for any plumbing need.
Leslie Beauregard
a year ago
Reinaldo was top notch! He saved the day!!! Thank you.
I will start by saying that my problem was fixed and done well. However, the customer service/dispatch/call center they have is atrocious. I live in an apartment and the property manager hired this company to fix my clogged drain. The first plumber inspected the shower pipe and said it would require 2 specialists and would be approx 3-4hr job and that I would need to schedule an appt as he could not do it. So I did for the following day, and took a vacation day from work. Those 'specialists' no showed. I did not receive any contact from the company. I called, was put on hold, and disconnected. I called again, spoke to another lady who apologized and asked me what day i wanted to schedule another appointment. I had already taken time off that day and demanded someone show up to fix my drain. They sent 1 random plumber, who proceeded to fix the job in 20mins. He was very professional, apologized for the mix up, and even made the comment, I don't know why the 1st guy didn't fix this. Extremely aggravating experience that cost me a vacation day for something that could have been fixed in a few minutes.
Chocolate Luv
4 years ago
The service crew was awesome and they completed the work quicker than I expected and cleaned up behind them. I wouldn't go a day without giving them 5 stars and telling my family and friends about the services.
What an incredible professional pair! Wayne and Mike called to let me know they were on their way. I had a drainage problem and they knew exactly what to do. I had asked some questions and they were very knowledgeable in their craft. They worked quickly and efficiently to solve the problem and even discusses water flow with me. I wouldn't have anyone else service my plumbing needs. They were like friends trying to help an old guy out. Roto Rooter should be extremely happy to have these two in their employ. Once again very professional, very knowledgeable, and extremely efficient!
Paul Landon
11 months ago
Zach and Jim were very professional. In fact i want them to comeback and install my new sink and faucet.
grandmajoyce2
7 years ago
A Roto-Rooter plumber, Barry, installed a new toliet for me today, and he did an excellent job. He was also prompt and courteous. I would highly recommend his work and Roto-Rooter. This work ceritainly merited a 5 star rating.
Its hard nowadays to find work that's honest and responsive, but within the span of less than 24 hours, they sent a gentleman to my place to resolve my issue with complete honesty and integrity. Greatly appreciate the good work.
Feleica Archer
a year ago
Very professional, kind, honest, concerned & all around extraordinary customer service. Thank you so much Austin & Russell, we greatly appreciate all your hard work. This is the 2nd time we've used Roto-Rooter & we have no complaints. Thanks again.😊
Had a water valve burst over night. Not only did the person on the phone try to find someone for the 4am time that the incident took place, but called back later when he found the first available person.. The 2 gentlemen the arrived were professional and courteous, got the job done, and kept we at ease, even though I had to go to work. Thank you so much for making a crazy experience, manageable.
DJ was great! He was prompt.
Alexander Nelson
3 years ago
Terry did a great job. Hopefully the problem never happens again, if it does Terry's the man!
Not 5 stars because online scheduling did not work and I did not get the 30 min call to let me know when the plumber would arrive.
Kevin Baskerville
6 months ago
Found the issue I was having and the solution instantly.
Installed faucet. Was extremely professional and service oriented.
I have been using Roto-Rooter services since 2008 and I am extremely satisfy with their #1 Service. Come in same day I call, get estimate and if I agree then they move on with the job. If not they happily leave with no charge for estimate. They give me different substantial discounts on multiple jobs and best of all, each job is guaranteed. What else can I ask for. oh, yes they clean up the mess too. When there is no man in the house, then there is Roto-Rooter!
Deon Stots #3413 was awesome! Unfortunately the clog uncogged itself shortly before he got here, but gave me a couple tips to help avoid clogging in the future. Definitely investing in a hair catch lol! Absolutely wonderful customer service, and such professionalism!
Great service with hard workers couldn’t ask for a better plumber. Good people all around.
Ben came out on a cold, rainy day and evaluated all of my problems and gave me a clear, comprehensive explanation of everything going on and how it will be fixed. He was able to refer one of the other issues to the excavation department. Great service and great company. Thank you!
Stacy Sweimler
3 weeks ago
Terrence was kind, helpful, hardworking, and knowledgeable. He was able to resolve a complicated drain in my bathroom sink efficiently and left me with meaningful advice for how to avoid similar issues in the future.
Kay Jene (Kay)
a year ago
I had a huge scare yesterday with water leaking from my second floor bathroom to the ceiling in my downstairs living room. Needless to say I was freaking out. I called Roto-Rooter and they were able to come out the very next day. Mr. Terrence (tech #8149) came out to provide services and he was amazing. He was very knowledgeable and up front about his plan and the potential range in cost of the various repairs. He walked me through what he was doing, what I was looking at, and even spoke with my husband about concerns over the phone. Thankfully my issue was minor and in no time my repair was done. I had confidence that no further damage was being done. I will defined be recommending Roto-Rooter and requesting Mr. Terrence for my friends and family.
Evelyn Biskeborn
2 years ago
Your plumber, Jammal, was very professional and courteous. He was punctual and did an excellent job completing the task and cleaning up afterwards. I was very pleased.
Jessica Ordonia
2 years ago
Kriston was very professional. He has a great attitude and is very polite and I fine young man. I would definitely ask for him if I ever need roto rooter again (which I'm sure we will).
I was able to get an appointment within a few hours of my call. The plumbing problem was quickly resolved. The water clean up started immediately. On last day of water clean up, the technician was late showing up. I expected him between 9-10 a.m. He was not able to get to me until 7 p.m.
Vanessa Lemaster
7 years ago
rotorooter service tech. Robert, arrived on schedule and did a great job clearing the main sewage line under my house, it was a difficult clogg but he stayed after it, until line was clear. Thanks to Robert and Rotorooter for expert plumbing work. Mike .
David Griffin
4 months ago
He performed a wonderful job.
He was hardworking.
juliana freckleton
5 months ago
Ben was so nice and awesome. Very informative, on top of the job, and honest.
He was really patient and able to get the job done in a quick matter when it was urgent. Highly recommend Ben!
David Guifoyle
2 years ago
David and Brandon were awesome.they dod there job and left my house clean.
Rachel Thun
11 months ago
Wonderful service! So helpful and timely!
Garnett was great. Received our call after midnight and did the job quickly. We appreciated his professionalism. Kept everything as clean as possible.
Claire Whitecotton (Star)
2 years ago
It took almost all day for someone to come out to check our plumbing. Being told they were behind and busy. I first called around 10:30 am and no one arrived until around 11pm.However when the plumber Austin arrived he was very nice and open about what he was doing and was very friendly. He looked and sounded like he knew what he was doing and fixed the problem!
I was notified by my pest control inspector of a leak under my house and I contacted Roto-Rooter after trying to contact another company who didn’t call back. I can’t remember the name of my technician but he was quick, thorough and efficient. He located the source of the leak and made the needed repairs to get our home water tight again. Mark Smith is our water remediation specialist and he put my mind instantly at ease when he assured me the repair of the damages from the water leak would be covered under my homeowners policy and he’s currently working with me to file that claim. So far I couldn’t be more pleased with the way this company handled everything. Hopefully I’ll be able to update this as the claim goes on and repairs are made.
I had a problem with my shower water not coming on. The house was recent remodeled and the plumbers cut some corners with some valves. I called Roto-rooter and the Service was absolutely awesome. Will Smith (cool name) came out and was courteous and fixed the problem quickly. He grabbed a couple of tools and before I knew it the shower was running at full pressure He even gave me some advice about regulating water temperature for my faucet unit. I’ll definitely will requesting him specifically if I ever have any more issues.
Zack was very professional and did an amazing job it was very much appreciated I thank you and will definitely recommend your service.
Rainbow Bordeaux
3 weeks ago
Great service!
Jordan Willson
2 years ago
Garnet was amazing! He came by within an hour of our request and saved the day. I’m 9 months pregnant and we had a situation with our half bath/washer and he fixed what other plumbers could not. We can’t recommend him enough!
Jasmine Snead
3 months ago
Very professional and friendly! We had our water tank break and they came out very quickly and got the issue taken care of and it was much more affordable then some other places!
Very respectable, knowledgeable technician. Prompt Service, on time. Would recommend to anyone. Thank you for your service
Heather Mchoskey
a month ago
Wonderful experience, did the job quick and correctly, triple checked his work!!!
So happy he was here when he said he would be and I'm excited to have water again thanks to Terrance!!
cakelady Dee jones
8 years ago
The day of my appointment there was torrid rain and even though my orginal tech was held up, they had an alternate one to me within the hour. He was very knowledgeable and the Best! I will use Rotor-Rototer from now on.
Ben was very good at his job
Matthew Driscoll
3 years ago
Called Roto-Rooter late in the after noon for a clogged bath tub. They were able to make it to my place an hour and half after calling.Plumper did an awesome job was able to fix the issue in no time and provided knowledge on how to fix it myself. Would definitely use them again and would recommend them to others.
Josh, the technician was courteous and informative. He performed the service and cleaned up completely. Very satisfied.
I would give them a negative 100 if I was able to. We had a water pipe bust last night and made an appointment for them to come by between noon and two today to repair it. They never showed up and then said that they tried calling me and left me three text messages when I never received a single one, and that they would have to reschedule for another time. So now I have no hot water, water still leaking in my kitchen and my whole afternoon wasted because of them. Avoid them at all costs as they obviously don’t care about customer service and are completely fine with lying about it.
Karyn Marinella
3 months ago
Ben was friendly as could be, very pleasant to have working on our issue at hand
Matt Brueggeman
2 months ago
Keenan was extremely quick and efficient. Will recommend to everyone I know thank you!!
Courtney Wilson
3 years ago
We had a plumbing issue pop up late last night. After my husband tried (and failed), to fix the issue, we knew we’d have to call a plumber. Roto-Rooter had been recommended before by friends and family, and was the first place we called. Our plumber Gary was there within 30-45 minutes after calling, and was helpful, informative, and very professional. He quickly diagnosed the issue, and worked with us to have a follow up appointment scheduled. While there he solved our issue, and made sure to include us, answering any questions patiently. Gary’s demeanor helped set our minds at ease in what can be a very stressful emergency. We couldn’t have been more pleased with the service we received, and Roto-Rooter will be the absolute first business we call if there are anymore emergencies in the future.
janet filoteo
6 years ago
My service technicians Mr Wayne 108 and Mike 703 They are efficient,dependable,polite and very professional.Thank you very much for an Excellent job and Excellent service.I am so happy for the job well done.The labor is somewhat expensive but worth it.I highly recommend your company to all my friends and neighbors again.
Our garbage disposal needed to be completely replaced. Root-rooter came out same day, on time and only took about 30mins to fix! Our technician was very nice and professional!
Asha Gabaldon
2 years ago
Very personable and knowledgeable. I appreciate the professionalism and taking the time to educate me on the issue and my system. Thank you!
Jerry Flowers
2 years ago
Technician was very knowledgeable and professional. Excellent service
Kevin McKelvey
10 months ago
Fast service, came out same day and was able to identify the blockage and clear the sewer line. Service member was professional and personable. Would definitely use again!
Robert Miltenberger
8 years ago
Wayne did an outstanding and professional job. My house is very old and the pervious owners didn't do everything the correct way. The drain in the tub finally gave out. I called a couple of other plumbing places and Rotor Rooter was the only one that got me an appointment in the next morning. When Wayne got to my house he quickly analyzed the issue and got started to work. He explained the entire process as he went a long. My wife and I asked several questions and he answered them honesty. The total repair was very reasonable and affordable. I highly recommend Roto Rooter to everyone.
Excellent service. The technician, Alonzo Aungon, took time to explain what he had to do in advance, what he was doing and why he was doing it at the time and showed me the live feed from the camera to explain the situation. He was friendly, courteous and the cost was very reasonable considering the time and effort needed to clear my blocked system.
Apollo Pearson (Locksmith)
a year ago
They were great they came before time of our appointment and were nice and friendly. i would call and use them again.
Andrew Chodkowski
3 years ago
Jacob came out at a fast time to help with our drain clog. Ran the snake in the line and cleared it right out. Also gave a few tips to help with prevention on clogged lines.
Over priced. Should have gone with someone local. I don't feel like the problem was truly fixed and fully inspected properly. They are claiming old pipes is the problem, and I'm sure there is some validity to that, but I'm still having issues with half of the problem they did not address.
Sherry Barkley
10 years ago
This is the second time in 4 years that we have called Roto-Rooter for kitchen pipe problems. The first time was in 2008. Our tech found the problem pretty quick, the cast iron pipes in the walls had corroded pretty bad and had to be replaced. We were very happy with the service we received. Fast forward to this past week...we started seeing water come up from the foundation under the kitchen sink area. Called RR on a Sunday morning and even though they were pretty backed up they got a tech out to us later that evening. Long story short--The rest of the kitchen line UNDER the house was going to have to be replaced due to corrosion. We were given options and pricing right up front. In my opinion Roto-Rooter is one of the few companies around who truly care about customer service and satisfaction and we will continue to call them for all of our plumbing needs!
George Troutman
2 years ago
Manny, tech #3050 was great. He was honest and upfront about the age of the toilet and difference in cost of repairing and replacing. He was quick and efficient with the replacement and professional. If there were any issues, he was quick to let me know, however he took care of them right away. Overall great service, will use them again.
Kaitlyn Latourelle
3 years ago
Last Thursday night, I had to call Roto-Rooter out to my house for a stoppage. The technician, Hunter, was incredibly nice, patient and professional. The job took longer than expected but he took the time to answer any and all questions that I had. I was very pleased with the overall service and the price was very reasonable. I would definitely use them again and I would like to say a personal thank you to Hunter for your assistance and making a very unpleasant situation into a very easy and pleasurable experience with your company!
Excellent service and advice for preventing drain clogging in the future.
I have had a good experience with this company a few times in the past but the recent visit on July 8th a technician with the name of Corey H showed up and said multiple unprofessional and inappropriate comments to my fiancé making her uncomfortable the entire time. He also lied to her about pricing and then when I spoke with him his explanation was completely different on the price. On the other hand he did do his job and I am happy that my plumbing is fixed!
Sherry Pressley
2 years ago
Someone came immediately to test for water damage then 2dys later plumber came. Manny was excellent explained everything did job in timely manner n explained what he did as he worked, cleaned his mess up, very polite. I definitely would recommend this company
Cynthia Sweat
10 months ago
Great service professional, on time knowledgeable, all service like home service.
Hiesha Nicole
4 years ago
Ok so this company was very responsive and good communication. I gave it only 4 stars because it took 2 technicians on 2 different days to fix my kitchen sink. The first tech Mike he didn’t do a full check and assumed it was a simple fix. And the price was a little much for a 5 min fix. The next day Garett (i think I spelt it right) came in very professional and understood my frustration. He knew the issue within 5 mins looking at my sink and let me know the real issue. He let me get everything I need for the job and knocked it out! He showed me what to look out for and explained what could have cost it. He truly saved my overall view of the company and services. Thank you so much me Mr Garett.
Clarissa White
a year ago
After dealing with our home warranty company and the contractor they sent out (Budget Plumbing) we can wholeheartedly say that Roto-Rooter is a life saver. We had our pipes replaced and a 2-way clean out installed all within a short time notice. Our home warranty company did not cover it and that is fine because they lost us as customers but you guys definitely gain a new one. Granted it did cost us a pretty penny however I would rather have it done by a prompt, knowledgeable, and reputable company. Thank you so much for those individuals that were working on this project here at The White’s on Spencer Circle. We are forever grateful & wish you all at Roto-Rooter well.
Dana Beaufait
7 years ago
The technician was very knowledgeable! Quick service at a fair price. Very satisfied with our service! We learned so much about the plumbing in our new home.
Great service! I called around 5pm and spoke to a live person who listened to my issue. The next day the tech (Will #3066) was here early and gave me my options. He fixed our problem before noon and now we can do our laundry again! Very happy with everything, would absolutely recommend to friends and family.
James came out to our house to fix a backup in our main line. He wore a smile from the time he got there to the time he left. Extremely friendly, knowledgeable and professional. Roto-rooter as a whole took good care of us and I will be requesting James for any issues we may have in the future.
Daniel Morey
2 months ago
Terrance Collins with Roto-Rooter came out to uninstall/reinstall a kitchen faucet for us and despite a few extra curricular hurdles did a fantastic job! Added bonus, he did great with my cat constantly bothering him!
Michael Rozelle
a year ago
Our technician John was early, extremely professional and explained everything in great detail
Cynthia Zeddies
8 years ago
Mother's 75+year old house was in need of having cast iron piping replaced to eliminate leaking and roots clogging the line. Roto Rooter was one of four estimates that were received for the job. Bids were all competitive, Roto Rooter was chosen because of their knowledge and prompt attention. Work was completed in one day, it was a hot, long day but Danny Daras and his coworker were not leaving until it was done. After the county inspection they came back and finished covering the line. Would use the company again! Highly recommended.
Alicia Weikel
11 months ago
After dealing with multiple floods and multiple different plumbers, RR came out to my home. The technicians were nice and responsive at first. They cleared my clog, and diagnosed a broken pvc pipe that needed to be replaced asap. Turns out we did not have a broken pvc pipe, just a bellied pipe and that was not an urgent situation. After trying to reach out to multiple different people with my questions, I went unanswered and felt forced into completing this service. After the pipe had been replaced we were told it was good to go! It was not, we were not shown the replaced section because the camera had died from the previous person not charging it. They had to come back out and re grade the pipe for a 2nd time. We also had mitigation work done, which was mediocre at best. The team ended up leaving all the nails in my walls from the baseboard and trim, they damaged walls, ripped out a door seal and just left it hanging and broke an outlet receptacle from out of my wall. They also put back on a toilet that was leaking sewage, did not take out a sink that had sewage in it. I was also told that there would be flood cuts in our laundry room since that's where most of our water was, there was no flood cuts in that room at all. And again i reached out multiple times to ask if it would get done with no response, after the service was completed, they did not clean up the mess, I had to go back to remove floor panels, vacuum and pull nails from the wall. I'm truly amazed at the lack of communication, the poor quality and the outrageous cost for said work. I would definitely not recommend using this company. Save your time, money and sanity choose a different company.
Shawn was very kind and helpful. He was able to quickly asses and fix my plumbing issues. Peter was very thorough. When taking all of the information for my estimate for the repairs to my floor. I will definately be calling them if I have any issues in the future.
I was so worried when we had a nasty leak outside my house, but they came out the same day to clean out the sewage pipes and make sure everything is back in working order. Kept me informed through the whole process as to what they were doing and why, very professional.
James Davenport
a year ago
Another great experience! Highly recommend
Cameron Lewis
8 months ago
Tech told me the issue was fixed, checked the work and wasn’t. They came back and it’s still not fixed but was charged even though it should be covered in my warranty.Still can’t get ahold of rep who did my drain project 2 months ago to fix the issue.
Beverly Dickerson
a month ago
Sherita Dickerson would like to thank Drake for his services. He is a very loyal employee to his customers. He shows compassion and shows that he cares about his job. Roto-Rooter needs more employees like Drake. HIS WORK ETHICS ARE EXCELLENT!! Thank you Drake!!
Elaine Arczynski
7 years ago
I called and had an excellent plumber that day in the time slot I preferred. He installed a new toilet and worked efficiently. This is the third time that I had excellent service with Roto Rooter over a 10 year period, and a different plumber did the work each time.I highly recommend this plumber who did the work and Roto Rooster. as a way of getting good plumbers.
We had Roto-Rooter come out to address a sewage leak. Their plumber quickly identified the cause of the problem and required steps to move forward with cleanup and repair. The water restoration specialist, Kyle Russell, was very helpful in seeking the best solutions and helping us work with the insurance company. The water remediation technician, Antonio Lawrence, and his team were phenomenal due to their frequent communication, attention to detail, professionalism, and overall easygoing nature. The plumber, Zach, was very quick to come in and fix the issue and went above and beyond to check downstream of the system to make sure we weren't going to have any additional problems.I would highly recommend using this company for any of your plumbing needs.
Courtney Coonts
4 years ago
Roto rooter was quick to send an expert out, who was able to provide an estimate and get the work done in the same day, as well as get a colleague out to the site on the same day for additional work that will need to be done.Shawn and Peter have been professional and have educated me throughout the process so far.
I had a wonderful experience with this company. Hunter the gentleman who did the work at my house was very polite and knowledgeable. He did an exceptional job and was very respectful. The company was very accommodating to my requests and needs. I feel confident with the work that was done and I'm pleased to be worry free now. I definitely would recommend them and we'll definitely be using them again. Ask for Hunter he won't let you down with the work he does!!
Brittany Gaya
2 years ago
We got charged over $1,000 for not even 15 minutes of labor. The parts were $76 and labor was over $900 and the older gentleman that was here was beyond rude. We were charged Over $500 for our toilet flange replacement and it is still messed up completely, it is making very loud noises, and they have to return tonight to fix their mistake. The older gentleman didn’t say anything to my husband or I when he left our house then he told our flooring guys very rudely “move your van I need to leave”. I am not happy with this company whatsoever.
Elizabeth Bailey
a year ago
William was awesome! He was professional, friendly, and kind. He also took the time to educate us. We need to get a toilet replaced in another bathroom very soon and will specifically ask for him to complete the work.
Shaun Richardson
a month ago
Fantastic service!
Kyle very professional, knowledgeable, and sociable. Explain the procedure, very clean after he finished the work. Mr Vette also good professional, clean after he done. Very please with the job
Benjamin was on time, professional, and knowledgeable regarding my specific issue. Would definitely use again!
I contacted Roto-Rooter after having been told that I had a pipe break in my crawl space. The appointment set up was quick and easy and on Saturday they came out to do the work. Hunter was very professional and took pictures in the crawl space showing me where the pipe came apart and the damage that needs to be cleaned out after the repair. He provided me an estimate and I had him go ahead and do the work. He also contacted Tanyika to come talk to me about the restoration process of cleaning out the sewage and replacing the vapor barrier in the crawl space. She even helped guide me through the process of getting the claim filed with my insurance company. After filing the claim, Tanyika provided me with the estimate and informed me that once I was assigned a claims agent from my insurance company, then she would send the pictures that Hunter took to the agent to get the process moving.Both Hunter and Tanyika were professional and helped explain every part of the process.Thank you Hunter and Tanyika for helping make this a smooth process.
He was very professional and even though it was late at night he showed up and was very respectful and willing to help me out when I was in distress I really appreciated it!
Mechelle Sinkfield Conner
a year ago
Zack introduced himself and immediately did a walk-through of the plumbing installation. He quoted me a price which I appreciated instead of a surprise at the end. After inspecting other plumbing areas he offered suggestions for future maintenance. I also received professional service from all whom I spoke with during the scheduling process. Kindness matters and I'm so glad I decided to call ROTO-ROOTER this morning.
Bradley Strickland
a month ago
Called earlier this morning for a garbage disposal replacement. Was able to get somebody to my house the same day. Very special very knowledgeable and only took 30 minutes to replace my garbage disposal and make sure that it’s working. When year replacement warranty. I would definitely recommend this to anybody.
Fletcher Fletcher
a year ago
The Plumber Mr. Garnet was Professional, knowledgeable, courteous and addressed any concerns I asked.
Alex Guarana
6 months ago
Ben was super professional and knowledgeable. Figured out the issue immediately and fixed it lightening fast! Will definitely reach out again for future needs. Highly recommend!
William Ross is the best plumber that I have ever used. He arrived on time, followed safety protocols, properly assessed the problem and gave suggestions how to avoid it in the future. Highly recommended!
Henry Petersen
a month ago
DJ did a great job clearing my drainage pipe. Very knowledgeable and professional.
All service professionals were extremely help-full and expedient in completing the work to repair the damages. Their knowledge was apparent and the professionalism was superb.
John Hunter Dorroh
8 years ago
12/31/14 Excellent plumber repair toilet drain service in Norfolk, Va. Very professional and left everything cleaned up and very vice.
Mike was great. It took awhile to locate the pipe obstruction and make the angles but his experience paid off and our drain pipe is free and clear. Great job!
Efficient , professional and they guarantee their work. Also, since they are 24/7 I didn't have to take time off from work to get my leaky tub fixed. Thanks !!
While preparing my mother's house for sale, I discovered a badly clogged sink drain. Knowing that I would have to deal with this at some time, I decided to call Roto-Rooter. Shawn showed on time, explained what he would do, gave me an estimate, and put on his booties. He knew just what to do although it took 3 different snake attempts. Did I say it was a badly clogged drain. Shawn got the water running like new and cleaned up afterwards. Thanks Shawn.
Benjamin Phillips
3 years ago
Joe is great. They have come out many times. Responsive and great work.
Alliah Griego
4 years ago
I recently posted a review on our negative experience we had and Ned Campbell, the general manager reached out to us and turned a negative experience into a positive one. We are happy with the outcome and appreciate the customer service we received.
Mr. Renaldo was the best. The job gave him so many challenges but he refused to give up. If I had the power to give him a raise. Thank you Mr. Renaldo
Extreamly proffedional job.
Excellent work.
I am lucky to have him work on my plumbing issue.
Allison Donahue
2 months ago
They came out within 12 hours of calling about a leak. We were out of town and they were extremely communicative and found the issue quickly.
Ricky Stephenson
10 months ago
He was just a nice and neat worker love the guy
Richard Draper
a year ago
Reinaldo technician was efficient, professional and pleasant. Staff was polite and professional. However the service was promised between noon and 2pm; he arrived at almost 4pm. It wasted the whole day for me.
Great experience and professional demeanor. They worked efficiently and didn’t leave any mess!
Bobby was sent out first for the emergency water shutoff. He was helpful and friendly. He even went under the house to check for any damage to the foundation. Next , William the technician came out. Awesome guy ! Very knowledgeable and professional. Very interpersonal and friendly. He was happy to help and before he left, he gave us some good ideas to prevent any future problems with our toilet. William is a great representation of the company ! Well done.
Great work! Technician was very knowledgeable. Ben was amazing!
Ernest Butler
2 years ago
Great service technician (Will) very courteous and professional.
Tech came out to house late in the evening with a superb fix it attitude. I automatically felt comfortable with the tech based off first impression. Clean cut with a professional appearance. He attempted to snake the washer drain line. That was unsuccessful so he had to open up the wall to inspect the pipe. Found old galvanized piping in the wall. He explained my options in a clear professional manner. Came back the next evening at the agreed time that was convient for me and he replaced the old pipe with new pipe. I was extremely impressed with the techs patience. I used a home warranty loan company for the repair and well.. let's just say that was a lengthy process. I was more bothered by it then the tech. Signed the paperwork shook hands and he went on his way. He always carried himself physically and verbally like a professional.
Steve B. was great! We had a frozen pipe burst inside the wall. Water everywhere. Foundation had to be removed to replace it. A HEADACHE, right? Well, we got a very professional plumbing tech, he worked fast, looks like good quality work and he was very professional. Looks like he did a great job and he put the foundation back clean and smooth. We appreciate his work. Because of Steve we chose Roto's water extraction team. Darrayl J. came right out, again, super professional and on point, and his team was on site within hours... (sigh of relief) For a headache situation, it makes for less of a headache when you have great professionals like Steve (plumbing) and Darrayl (water extraction) supporting the restoration.
Austin Simmons was the technician assigned to me. He was very easy to talk to. Many times you get people that they are there to do a job and do not care about having a word with the customer. I like to ask questions and feel that it is a necessity. He answered my questions and was very pleasant. The job was completed successfully and I was very happy.
Austin came out and diagnosed the problem immediately, the clean up crew was very professional and they made sure to cover everything to minimize damage. Great job.
Monique Hodges
a year ago
OUTSTANDING CUSTOMER SERVICE! This Was
My Second Time Using Roto Rooter Service!! Very Professional...
Cerrone Facen
2 years ago
David and his assistant/trainee were phenomenal, they went above and beyond for my wife and I making sure everything worked for us . I am extremely thankful for the level of service I received from them . Huge thank you to David and the entire roto rooter plumbing team
Lynnette Bolton
4 months ago
While I was not happy with the dispatcher responsible for assigning a technician to our job, I was pleased with the technician who completed the work. I was given a 4 hour window of time to expect a technician to do the work but the window passed and they were unable to get to us that day. I was then given a 4 hour window for the next day. No one came during that time but I did receive 2 phone calls saying they were waiting on a technician to become available. 2 hours after the promised time a technician finally arrived. Ben was courteous, professional, and efficient and took the time to explain my options. He left his business card and gave me the option to call him directly on a company phone for work I am considering doing in the future. My rating is based exclusively on the technician and the job he did!
Ben Bower and the other tech who fixed a leak on our newly replaced main water line were super knowledgeable, professional and on time! Funny enough, Ben came into my job today so we got to take care of him as he did for us last week! Pocketed his number and tech ID and spoke about a potential bathroom upgrade in the future!
Benjamin came out and diagnosed the problem fast and accurately, and within an hour had everything taken care of.
sharen “Shae” mabilangan
a year ago
I was really disappointed with this service they didnt fixed it and the next day i ask them to comeback and they didnt do anything and they pull out the warranty that they offer for 6 months the next day instead of fixing what the problem they just dont do anything and i pay for it they are very expensive i pay alot for nothing the problem they didnt fixed at all just a simple plumbing, and they didnt find the clean up for the house they suggest to make one and they said need to change the pipe that it cost too much . After that i call another company and they find out we have clean up in the back yard so they do the snake and it fixed my clogging problem ant it cost 261 $ only compare to roto rooter 635 and they didnt do the job . Im really disappointed and lesson learn so i wont recommend this company . Zero 0 For me and very disappointed .
Plumbing technician was VERY FRIENDLY, HELPFUL, INFORMATIVE AND PROFESSIONAL BUT ROTO ROOTERS PRICES ARE EXTREMELY HIGH END. The job was COMPLETED SUCCESSFULLY. I would recommend this company to ANYONE AND EVERYONE, but you'd better have some money STASHED AWAY SOMEWHERE😊
Jennifer Bussard
3 years ago
Appointment time was missed by about 45 mins (only reason not giving 5 stars) but once James got here he cleaned out the clog within an hour and was very pleasant to work with.
Billy Holleman
3 years ago
Wayne was knowledgeable about problem ,resolved the problem ,was courteous and thanked me for calling them. they were on the job in 90 minutes after my call to main office--- great service
Roto-rooter Services Company on 509 Viking Dr. Very Professional and informative. Fast service. Shawn Prunty was the service expert and he was professional and informative about ways to prevent clogs in my main sewer line. If you need a service for plumbing, I suggest Roto-rooter all day, everyday. Thanks for the service.
My technicians name was DJ, he came to the house after a visual inspection and assessment done by his co worker and was extremely professional. He told me the plan for the day and worked diligently draining my main plumbing line and clearing out about 20lbs of blockage. Afterwards he verified his work and proved to me that everything was working perfect. He made an unpleasant problem very pleasant
The tech was awesome. Very friendly and did a great job. Went above and beyond what i asked for. A little pricey but, he got the job done.
Luisa Fernandez
a year ago
Garnet was friendly, professional and thorough in evaluating the issue and finding the solution. Cleaned up afterwards and double checked to make sure problem resolved. Thank you!
Robert Johnson
3 years ago
Tech 2181 Joe came and talked about my concerns analyzed the plumbing.. Simply Outstanding !
Same guy came out twice and still didn't get it right. On second visit, asked the plumber if the new disposal was causing my dishwasher not to drain. He insisted the issues weren't related. Hired another company through my home warranty to come check the dishwasher. Sure enough, the Roto Rooter guy hadn't removed the knockout plug from the garbage disposal. It took the other company all of 5 minutes to solve the problem. Why the Roto Rooter guy couldn't be bothered to take the time to look into it, I don't know. I'll be using that other plumbing company with Rooter in the name from now on.
Mr garnet we was very pleased and a good worker we was happy with him work thank Toto rooter
I own an older mobile home that had broken water pipes from last winter. Once the technician arrived and examined the problem he found that because of the age of pipes they needed to be replaced. I had the pleasure of working with technician Brad3036. He was courteous, punctual, and patient with explaining what was wrong and how he would correct it.
amanda monahan
11 months ago
I thought the prices were quite high but the job had to get done. I'm sure that's why you don't give prices over the phone and you wait till you get here.
I receive excellent service. Joe(2181) our plumber showed me how to unclog a sink drain using the garbage disposal. He unclogged my bathroom tub and I learned more about how to snake it and how to replace my sticking Moen cartridge. Highly recommend them.
Will was an amazing and knowledge technician. He was thorough with his work and didn’t mind explaining the process. Thank you Will. Roto Rooter y’all have a good technician in your ranks!
Sarah Nettleton
4 years ago
We have an older home with equally old pipes that are not always easy to work with. Shawn Prunty took the time to study the pipe system, even climbing on the roof to run the camera down the vent, to locate and determine the course of action needed to clear up the situation. Shawn and his assistant were polite, efficient and patient while explaining the situation and answering my questions. All was done in an hour.
Wanda Sprinkle
11 months ago
Very professional and I am pleased with the installation
These guys are great. Solved my problem same night. Thanks Chaz.
Robert Vaiden
4 years ago
Pros - Quick service. Called at 11 am and they were here at noon. Worked clean, careful not to leave a mess. Found problem and resolved.Cons - need better understanding of billing. Provided a final number but no breakdown or explanation of how it was arrived at.
DJ was awesome!!! Took care of all our needs and got the job done quickly!!
Robie Matthews
a month ago
DJ was the greatest 🙌 polite and professional service man. The quality of his work 👌 deserves 👏 a 10 🌟 if I could create a higher rating. DJ you left an ever lasting impression on our hearts 💕. Thank you for your work.
Generally, employees are expected to be the face of their company because they are the individuals working on the frontline, directly with the customer or client.With that being said, then Roto-Rooter, their local leadership team, and the folks in the community being served by Roto-Rooter employee, Austin S. should be excited by this. Best service experience ever, hands down.
Great service, came in a timely manner, fixed my problem
ernest hicks
3 months ago
Great job
Eric Zhao Yang
2 years ago
Called them to repair the small leak of the outdoor pipe near the gas meter. Showed up on time and replaced the pipe. Worked very neat and professionally, charge reasonably. Will definitely use them again if needed.
Peggy Pickford
5 years ago
I paid $340 to have my shower and bath sink cleared of hair and sludge. It took the guy maybe 10 minutes. Absolutely ridiculous.
Vickie Brown
9 months ago
The team showed up quickly and ready to do whatever was necessary to get my home as it was. I was treated with the utmost respect and they all had a good sense of humor. I enjoyed working with them.
Excellent service, Technician was pleasant to interact with and was able to resolve my issues quickly.
My husband and I tackled a bathroom remodel ourselves, ripping out an existing one-piece tub/shower surround and replacing with a four-piece set. After a full day's worth of work, we discovered when we went to hook up the new shower fixtures that it wouldn't fit our existing plumbing. After doing some research we realized our 90's plumbing wasn't compatible with ANY modern shower fixtures. While we're comfortable with a lot of DIY, we aren't very comfortable with electrical or plumbing so we called an expert to help us complete our DIY remodel. Ernie, was FABULOUS. He was very professional, courteous, and knowledgeable. He gave us props for the work we'd done and explained we only made a couple minor and repairable mistakes from lack of experience. He remedied all our plumbing conversion issues and talked us through the next steps so we could finish our project on our own. We had the absolute best experience with Roto-Rooter. I was able to call Saturday afternoon and get a Sunday morning appointment. We felt their pricing was reasonable (not cheap) and worth the work (professional pricing for professional work). I also appreciate that they don't charge extra for weekend, night, or holiday work so we were able to finish our bathroom remodel in a weekend! I know who I'm going to call the next time we have a non-home-warranty-covered plumbing issue... Roto-Rooter!
Andrew Minarik
a year ago
Mike cleaned out some serious clogs in a timely manner outside in the cold. The price was very reasonable for clearing out our main drain and using a camera to diagnose additional problems. Well done.
We worked With Tim and his service was amazing. He was extremely knowledgeable and patient when explaining our plumbing situation. Due to Tim’s hard work we plan to use this company in the future.
Robert was very professional and knowledgeable at his job! Robert fixed the problem and explained everything that could have gone wrong. He made me confident that the job was going to be properly done.
Had one of their technicians come out and de-colgg my kitchen sink after I had spent 3 hours trying to do it myself. The lady I had talked to on the phone was helpful and the gentleman who came out to our house, Robert, was great! He was polite and very helpful with our problem and even gave us tips on how to avoid the same problem n the future. I would recommend Roto-Rooter Plumbing!
Garnet was Professional,Informative, and did a great job...Excellent service!!!!!
Very knowledgeable and quick response. Would definitely try them again.
Drew Koernert
11 months ago
Put in a request online and had a tech out same day. Sander was a great tech, and was very professional and knowledgeable. Office called several times prior to service to let me know the status of the tech. All around a great experience!
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