Best Leaking Water Pipes in Virginia Beach VA

Reasonably priced and excellent work. Was very happy to call him back for more work and refer to friends.

09/27/2017 (UPDATE below)Realizing I have a choice among several Heating and AC companies in the Hampton Roads area. I chose Guy Smith H&C, having never dealt with them before, and that selection was based on local reputation.A new Goodman 2 ton/14 SEER Condenser, gas furnace, coil exchange and air handler was purchased on 9/18/2017 and installed on 9/20/2017. To start, I’m going to say three things. (1) For having a new system for exactly a week now, I have met too many Guy Smith technicians. (2) Technicians Jon (Shaffer), Phil and Gerald; superb help!! (3) Installers C. and M…..not so much.The buying process with Jon was outstanding, he is extremely knowledgeable and a pleasure to deal with!Installers arrived as scheduled, at about 9am and departed at 8:00PM. Way too much time for a small system and installed by supposed seasoned installer and helper. Two hours before they actually left, when my wife asked for an update/possible completion timeframe the lead responded with “another couple of hours, got to rewire a few things here…” This did not instill confidence. They left after showing the completion paperwork to my wife without fully testing/demonstrating that both heating and cooling worked. Of course, as soon as they were out of sight, the system turned on and included a LOUD howling sound of air escaping/whistling out of either the air handler or existing ducting (which had never happened before). She called the company and was told to turn the system off until another tech could come back and inspect.Phil and Gerald were next to respond. I’ll repeat, they were outstanding, extremely knowledgeable and a pleasure to deal with! The air escaping/howling turned out to be a tape leak behind the air handler at the bottom. Not a huge deal, I can understand this happening (but, should have been corrected during the installation). They also took the time to re-tape several areas around the air handler and furnace. IN ADDITION they checked gas pressure and adjusted the high side at the furnace, tested secondary float switch and checked inside and outside for any leaks. They did a full system check knowing that the city would be here to inspect the system in 2 days. What would have been an inspection hit….installing 20 amp breakers at the compressor disconnect when the compressor is rated for 15 amps. Gerald went to the big orange store for a replacement breaker, came back and installed it. Again, a pleasure working with them! I’m hoping that their findings are also feedback to the company and original installers.What bothers me and needs to be feedback to Guy Smith Co.;(1.) Eleven and a half (11 ½) hours to install a system in a closet, not an attic.(2.) At completion, no demonstration. Just sign the paperwork and go(3.) The air escaping/howling was quite evident. Should have been resolved at that time, they clearly knew/heard it.(4.) No mention of gas pressure checks/leak checks/safety switch checks(5.) Over-amperage breaker installed at the compressor disconnect switch. I understand the shop was out of 15amp breakers, ok, so they couldn’t stop somewhere and buy the right size…they knowingly installed the incorrect amperage breakers. I understand the risk is slim with “new” equipment. And, the fact they never mentioned anything about it or that it should be replaced before inspection. They placed my family and house/property at risk.(6.) This installation was unprofessional in the work ethic of the installersI’m off my soap box. I have a new system that is now fully operational. Thank you Jon, Phil and Gerald. In the future should service calls be required I will ask for you (3) by name! In my opinion, they are the best review I can give to your company at this time.9/28/2017 UPDATEThanks for contacting me Lacy!! Everyone of the issues I had are as you indicated a fixable event and an issue of attention to detail. As noted I am happy with the end result and know that you do have excellent technicians. Due to your attention and response..I'm extremely happy!I think your back to a five star!!

Mark came out and took care of our problem the same day we called! He was knowledgeable, and took care of our plumbing issues in record time. Honest, professional and friendly. Excellent service!

MAKE MR. ROOTER YOUR FIRST CALL!!!
Approximately 3 days ago I arrived at my home after driving 9hrs at around 3am to find that I had a massive leak that I later learned was my supply line. Never having had to deal with this before, I obviously freaked out and got the water turned off. Later that morning after calling multiple plumbers local to the Norfolk and Virginia Beach area I had one come out from a different company (NOT MR. ROOTER) that immediately wanted to charge me $3.5k just to break up concrete and look for the leak. He did not turn the water on, or so much as shine a flashlight on the area I said water was coming from. The next company wanted me to do leak detection through a 3rd party first and then have them do the repair, the leak detection was quoted to be about $500, most other places charge much less.

This is significant because Mr. Zhane Albrecht from Mr. Rooter not only found the leak that was actually located above ground, but explained to me how the damage occurred, why it occurred and how he was going to fix it. This guy is the walking epitome of customer service and satisfaction, he wasn't pushy and you could tell he was advising on matters as if it were his own home which speaks volumes to his character as a professional that cares about people.

Rarely is it ever a good circumstance to have to call out a plumber, but through the unfortunate issue I had, I was thankful I had somebody knowledgeable and honest enough to see me through to the other side WITHOUT trying to rake me over the coals. Thanks Zhane, you're the man!

I was really disappointed with this service they didnt fixed it and the next day i ask them to comeback and they didnt do anything and they pull out the warranty that they offer for 6 months the next day instead of fixing what the problem they just dont do anything and i pay for it they are very expensive i pay alot for nothing the problem they didnt fixed at all just a simple plumbing, and they didnt find the clean up for the house they suggest to make one and they said need to change the pipe that it cost too much . After that i call another company and they find out we have clean up in the back yard so they do the snake and it fixed my clogging problem ant it cost 261 $ only compare to roto rooter 635 and they didnt do the job . Im really disappointed and lesson learn so i wont recommend this company . Zero 0 For me and very disappointed .

Had a kitchen faucet installed and the service was excellent. Fast and professional.

Best plumbing company ever, flushed my keys down the toilet and master plumber Will Smith helped me without any hesitation, blessed to have people like him on this earth

This review is long overdue and much deserved! It is hard to explain how pleased I am with the service I received on March 18. I want to personally commend Joe (Tech #2181) and the apprentice, Karl (Tech #5522), for superb work. To begin, they showed up on time, were personable, and very respectful of my home. I had extreme anxiety about having to call a plumber. I had no clue what was wrong with my system, and more importantly, how much it would cost me. I have an electrical background, but absolutely no plumbing knowledge. Joe and Karl were much more thorough than I ever expected! I feel so much more educated and confident about my home, plumbing systems, appliances, and their maintenance. Not only did they fix the problems I was experiencing, but they alerted me about other problems on the horizon, as well as their urgency and expected cost. I was really impressed with Karl, the apprentice. I was shocked to learn that he had only been on the job a full week! He was inquisitive and had already demonstrated skill and mastery of the subject matter. As a former electrical apprentice, I can appreciate a worker with a thirst for knowledge. Thank you, Joe and Karl, for making this service experience the opposite of the nightmare I was anticipating! When I call for service in the future, I want you two! You exceeded my expectations, and I am spreading the word throughout my community.

Star saved the day with the best price and service with our sewer lateral and hot water heater replacement. They even paid for a carpet cleaner for the back up that happened BEFORE we hired them to replace the pipes! Above and beyond!

Outstanding Company! Jason and team are kind, professional, transparent and knowledgeable. Ready and willing to answer all questions each time. Definitely my go to Plumbing Professionals!