Description
When you need an emergency plumber near me in Virginia Beach or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Emergency Plumbing, Plumbing Company, Licensed Plumber, Drain Cleaning Company, Sewer Line Repair & Excavation ⚒️🕳️🚜🔧🚰🚽💧🔩, Outdoor Plumbing Pipe Repair 🏡🚰🔧🚿💦🔩🛠️, Bathroom Plumbing Faucet Repair 🛁🚰🔧🚿🛠️💦💧🔩, Toilet Plumbing Repair 🚽🔧🔩🔨🚰💧, Bathroom Drain Cleaning 🛁🚰🔧💦💧🚽, High Pressure Water-Jetting 💦🏡🚰💥💧, Toilet Drain Cleaning 🚽🔧🚰💦, Kitchen Sink Drain Cleaning 🍽️🚰🔧💦💧🚿, Main Sewer Line Drain Cleaning 🏠🚰💧💦🔧🚽, Drain Snake 🚰🐍💦🚽, Plumbing fixture installation, Plumbing services, Repair water fixtures, Drainage service, Augering, Trenchless Excavation, Brush Coating, Pipe Patching, Pipe Descaling, Full Pipe Relining, Zero Dig Pipe Restoration, Pipe Restoration Services, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
We called Roto Rooter after our home warranty company sent out another crew the day before to clear a blocked toilet and they couldn't handle it. They still wanted paid, but they did nothing. They asked for the location of the cleanout drain and when I pointed them to it, they said it was not the cleanout. They left. I called Roto Rooter, they are not apart of my warranty, showed the guy the cleanout, he used the same drain I pointed the other crew to clear the line from the back of my house to the street. He replaced the wax ring on my toilet and suggested some other work we would need and got an estimate for me.I was a little worried about the cost, but we got the problem solved and it was right in the ballpark of a good deal. I would recommend to anyone. The guy was courteous to my wife, who was home sick and to myself when I came in to help out since my wife was not feeling well. Good call on our part, would do again...hopefully will not have too. :)
Josh Nicholson
3 months ago
The service tech arrived sooner than they mentioned which was great. I had an emergency and they were on site and the issue resolved within 2 hours. I would use them again
Noah Sturgis-johnson
2 years ago
Gary came out and was a tremendous help. He took the time to go over things with my wife and I and even took time to answer our questions and discuss The importance of having a clean out drain, and how to turn our water on & off from the yard and where to drain water (at the lowest point of the home) His knowledge, experience and time helped put our mind at ease as first time home buyers and better prepared for plumbing challenges we may encounter in the future. Highly recommend.
Natasha Lamont
2 years ago
Ryan, the service technician (5884) was extremely knowledgeable and professional. He was very thorough with the description in his findings, which encouraged me to trust that he knows his stuff. Highly recommend.
Audrey Griffin
4 years ago
Great job, great customer service! Jimmy, Antonio, and Wilson were all so knowledgeable, professional, and pleasant to work with. These guys have been awesome taking care of a broken drain line in the slab and then cleaning our other pipes to alleviate all the issues we were having. I will use Roto Rooter in the future and recommend them to everyone I know!
Kimberly Brown
2 years ago
My entire experience with Roti-Rooter was very professional from talking to customer service to my technician Wayne. He arrived on time and was very professional. He explained my issue to me and showed me how to properly correct my issue if I was to ever have this issue again. I will definitely use Roto-Rooter in the future.
Mr.Keenan provided Excellent service, very knowledge of troubleshooting my situation that I couldn’t figure out and would definitely recommend his service. He definitely deserves 5 Stars.
Very professional and thorough. Took time to troubleshoot and visually locate/identify the problem. Once the problem are was identified, they quickly were able to resolve the problem. A big plus...they cleaned-up the area impacted during the repair process.
Manny and Mike came to unclog a drain that was giving us hell. These guys came in and did their job effortlessly. These two are very professional and kind people. Don’t lose these men they are hard workers.
This Rotor Rooter group is the most unprofessional and inefficient plumbers out there. Beware of high pressure sales and untrue statements. All I needed was a pipe repaired. A nightmare.
So I work at a local business in Chesapeake and our toilet started leaking. John came in with his team and had it all fixed within 2.5 hours, they were so nice and professional. 10/10 would recommend them to anyone
Terrance explained the problem in an understandable way and worked quickly to resolve it. I was very satisfied.
Wayne and Austin did a fantastic job! They got to my home within just 1.5 hours after I scheduled an appointment online. They came in for a repair of a ceiling leak, and upon further investigation they discovered issues with two of our toilets and our shower. They promptly figured out what the issues were, gave us a discounted quote to fix everything, and fixed all 4 issues in under 2 hours! I am very grateful!
roderick johnson sr
5 years ago
Mr. Ernie was awesome!!! He was very knowledgeable about his craft. Gave me helpful preventative advice as well.
I had an ongoing, pesky plumbing issue with my toilet and Terrence Collins came out to do the job. He was on time, very professional and knowledgeable and actually cared about doing the job the right way. After dealing with a couple of plumbers that couldn't do the job, or just flat out didn't want to, I was leery about having another plumber come out. But Terrence was amazing! He explained everything thoroughly, answered all of my questions and I am so pleased with his work. I've literally found my new, go to plumber.
Jamie A Riley
2 years ago
Emanuel was great. He was so patient with my mother, and answered all of her questions. I can tell he’s very experienced, and I would recommend him to everyone I know!
Ashley Miller
7 years ago
I am a stay at home mom and had a severely clogged kitchen drain with 3 kids. Roto Rooter Plumbing of N Virginia made it easy. We booked the appointment online late last night, they came exactly when they said they would, the plumbers were very professional and friendly, and the job took them exactly as long as they said it would. I will be using them again!
Josh did an awesome job. He was very professional, and I very much appreciated that he wore his mask correctly the entire service. He did a very thorough job and I felt very confident in his work and recommendations.
James McFadden
a year ago
DJ was excellent! Knowledgeable, quick and customer service skills top notch! Not normal for this trade skill! I will be requesting DJ in the future. Thanks!
Dwayne and Emmanuel were great. They got here super fast detected the issue and fixed it very quickly. Thank you so much guys !!
Christine Geist
2 years ago
Made an appointment with this company online for an appointment between 2 and 4 PM got an email saying appointment would be between 2 and 6 PM and they would call 30 minutes before the tech arrived. At 5:30 I received a call that the tech would be 45 minutes which would put him at my house at 6:15 PM. This is unacceptable to me when I told the scheduler to cancel the appointment he could’ve cared less. I should have listened to the people who told me not to call this company. What a joke
John Washington
a year ago
This crew showed up on time they showed professionalism and extremely knowledgeable of what needed to be done great customer service as they explain each step Until they completed the repair they definitely exceeded my expectations great two man team I would definitely use their services again of course with the same two guys great job.
Stephanie Lermond
2 years ago
Calling Roto Rooter when I found a leak in my wall was a huge mistake. They were at my home over the course of 2 weeks with multiple different people and somehow missed the fact that there was mold all over the wall they had cut open, exposing me to mold while pregnant. A different company coming in to repair the damage noticed the mold in seconds. They also initially said they saw a leak in the wall and one on the second floor with their moisture meter but dismissed the suspected leak on the second floor because they said their dehumidifiers didn’t remove much water. Well two months after the fact when the room had been painted the ceiling paint was bubbling and we quickly realized there was indeed a leak coming from the second floor that they did not recognize, even though they picked up moisture with their own equipment!!! Now the repairs are set back even further because of their inability to do quality work, which is extremely frustrating!
Team helped me unclog my house quickly, efficiently, and professionally
Dante Simmons
3 weeks ago
Gentleman was extremely nice and was a very hard worker. Will definitely be requesting him for any future fixes!
Leslie Torbett
10 months ago
Could not be happier! David was at my home within the hour, fixed my issue, and left the area clean. Thank you!!
I would give 6 stars if possible. James McMillan from VA Beach RR was awesome. He was professional, courteous, and found the problem right away. I would 100% recommend James and Roto-Rooter. Thanks again James.
Roto rooter did a good job. Manny the plumber did an excellent job. He informed me of everything he found and couldn't find. Manny provide excellent service. If I have a plumbing issue in the future, I will reach out to roto rooter and specifically ask for Manny.
Leslie Watson
9 months ago
Our main line became clogged and backed up into the tub on a Sunday afternoon. We called and were able to schedule service within a couple of hours. Terrance Collins was our technician and he was able to clear out the clog quickly, despite our janky old pipes. He gave us advice on how to avoid future problems and did everything with an incredibly positive attitude.
Manny and Justin did a great job. On time and kept me in the loop hourly on everything happening. Very professional.
michael davis
3 years ago
Gary showed up on time, and cleared the obstruction rather quickly. They had a person from water remediation show up to see if we had water damage and if we needed any assistance in the clean up. Both were friendly and professional.
Sharon Geisinger
5 years ago
My mother had a hot water heater that just started spurting out water. This was a Saturday morning, of course, Sears has the protection agreement on her hot water heater, but they could not come out for 2 weeks. Crazy. I called Roto-Rooter and got a live person on the phone and better than that they had someone at our door in 15-20 minutes. A welcomed site! We had a fellow by the name of Steve and he was very knowledgeable and pleasant. He took care of the problem, stopped the water from spurting. He reminded me of the old way of taking care of customers, very friendly, very willing to satisfy the customer and did it with a smile! I will be using this company again for sure, I have rentals and it is imperative to have a reliable, fast acting service - especially during emergencies. The cost of the bill for being on a Saturday was much less than I had anticipated. Thank you Steve!
Winifred Dunn
2 months ago
Prompt and courteous service. My tech was Terrance Collins and he was wonderful. Professional, friendly, knowledgeable and got right to the task at hand. Whatever your paying him, it is not enough. WF Dunn
Starting with Monty fixing our cleanout issue on New Year's Eve, to fixing a leaking pipe at a moment's notice. Can't thank you enough! Krista helped us file our claim and explained everything before, during and after to Jimmie cleaning up the crawl space and getting rid of the water! You guys rock and appreciate all of your hard work. This was the second time we were in immediate need and Roto Rooter delivered, on time. They have went above & beyond expectations yet again. I will always refer friends, family and strangers to Roto Rooter. Thank you, thank you THANK YOU!!!
Kristine Ford
5 years ago
Called RotoRooter for clogged toilet. I tried to unclog it myself but nothing was working. Technician (Trent) showed up within trameframe I was given. greeted me with a smile. Asked questions about what happened with toilet & what I tried to do to fix it. Gave me the prices & unclogged toilet with minutes. Made sure toilet flushed without any issues after unclogging it.
Brian Burijon
4 years ago
James and Jimmy had to come out to help diagnose what the problem was in my fiancee's old house. They were very professional, patient, and friendly. They were able to find out what was wrong finally (ans after 2 visits from another company). We have great confidence in them! Thank you!
Judith James
11 months ago
Root rooter was amazing. I had to call them to do the job a previous plumber was supposed to have done. I had a huge clog they cam within 3 hours and for it done right. They were fast kind and professional.
London Mckneel
a year ago
DJ showed up and showed out His performance was immaculate and he did the very best could to resolve my bathroom issues I can’t say thank you enough for all that you did. Alicia & Ms Mary
Robert was great! Our sewer line backed up and started flooding our bathroom.He was so helpful in explaining the options. He even helped us look for the outside sewer opening that was hidden in an overgrown flower bed. When a second person was needed, Chaz showed up as quick as he could from the peninsula to gladly helpI would DEFINITELY use Roto-Rooter and Robert (Chaz also) again for any plumbing and water clean up!!
Jacqueline Griggs
2 years ago
I appreciate the professionalism from Roto-Rooter customer service. They contacted me to let me to let me know when Ryan was on his way.After I explained the issue about the leak from the shower drain, Ryan carefully examined the shower drain and then explained to me what needed to be done and how he was going to do the repair. He also explain the cost of the repairs as he went along so there would be no surprise cost at the end. After he finished the repairs he turned on the shower to make sure there was no leakage from the new drain installed and there wasn't. It worked perfectly!!I am very happy with the service I received from Ryan and Rotor-Rooter's customer service agents. I definitely will use them again and refer them to allmy family and friends.
Theresa Lynch
2 years ago
Our technician, Manny, was very professional and complaint with all covid stuff. He worked hard for us, and it was definitely a good value for the price! We are truly thankful for him, and the promptness of their service!
Neptune of the Deep (Neptune)
a year ago
The repairman Gary was very transparent during the entire fix. Found and repaired the problem I called for and found another unknown problem and repaired that as well. Very professional and explained repairs as he made them. I would recommend this company for any repairs you need. If there was a 6th star they would've gotten it.
We've use Roto-Rooter in the past.You can count on them being there as quickly as possible. The plumbers are polite, hard working and eager to please. Also, up front about all cost! I'll recommend them every time!
The technician, Terrance, was very nice. he was on time and ready and able to answer my questions. Even though I decided not to use this company for this service, I was pleased with the customer service I received when I called to schedule the appointment, the text to inform me that the technician was on the way, and the professionalism of the technician when he arrived.
Lisa Grosbeck
3 months ago
Cole b (3459) was great. He explained everything. Very nice and respectful to us and our home. 10++
Sandbridge Bay View Beauty
3 months ago
Thank you Terrance Collins, you did an outstanding job!I had a clogged sink and called Roto-Rooter. Terrance came out in less than one hour from when the drain was clogged. He was very professional and knew exactly how to fix my problem. The drains were clean with zero mess. I would absolutely recommend Terrance to anyone who needs a drain serviced.
Professional, smart, on-time, understanding, outstanding, QUALITY-of- work and friendly are just a few small ways to describe this phenomenal powerhouse tag team, WAYNE and KYLE are masters at their trade and take the work seriously. The price I paid for there services is well worth it. Not only do I have a strong and fully functional drainage system in my home again I have peace of mind. There services wasn’t just about solving my current problem, it extended into helping me prevent future problems and that is priceless. Wayne and Kyle have my highest recommendations and in my opinion deserve a raise. Quality work is hard to come by and that’s exactly what they demonstrated to me today.
Crystal Marie
9 months ago
After a couple of bad days with my plumbing, I called Roto-Rooter. They sent out their technician. Not only was he determined to fix the problem, he took the time to explain everything in a way that I understood. The task wasn’t easy, but he never gave up. He even took the time to count rocks with my 2yr old before he left. Terrance Collins is my hero of the day! You won’t find a better technician anywhere else. 10 out of 10!
Edward Cabiad
8 years ago
PLUMBER - VIRGINIA BEACHEarly this morning this morning I was informed that we're having clogging issues with the toilets in our chapel. I was tasked to call for urgent service and Roto-Rooter cross my mind so I called. The lady that I talked to stated that she will send the technician to look at the situation and the latest will be @ 11:30 AM. I decided to go to our chapel at around 10:00 and shortly after the technician (Henry Shazer) showed up. He looked at the drains outside and he immediately know what to do. He gave me a price quotation which is much lower than what I paid for about two weeks ago to a different company for the same problem.Henry was able to un-clog the system and everything was back to normal. He cleaned up the sites that he worked on before leaving which the other company didn't do. I will definitely call Roto-Rooter again if we encounter plumbing issues in the future.
We were having problems with our toilet and decided to call Roto-Rooter. Joe, our plumbing technician, was very professional, friendly, and he explained everything in detail! We are very happy with the work that he did!
Andrew McAlister
11 months ago
Friendly, professional service. Very knowledgeable, and I will use RotoRooter again.
Paul Stackhouse
10 years ago
We called Roto-rooter Plumbing in the Norfolk area for a clog and within a few minutes they returned our call and had a plumber at the door within a couple hours. The service was excellent and our problem was resolved quickly. Thanks!
Terrance was incredibly help full! Guaranteed amazing service he answered every question I had and got the job done super fast and showed up right away HIGHLY recommend requesting him!
Robert Vashon
2 years ago
Customer service was great, guys were very professional, on time and and installation was performed very quickly - I would definitely call them out again for any plumbing needs I would need in the future...
Brandon Danielowicz
2 years ago
Manny was awesome. Very kind and helpful. Gary, Joe, and Ryan were also a great team. Very professional, knowledgeable, and made the process easy. Will definitely make Roto Rooter my go to plumbing people.
Jessenia Ledesma-Guillen
2 years ago
Gary Banks did an amazing job today and provided me with excellent professional service that is rare in this day an age. I would recommend Roto Rooter to anyone thanks to the quality service that Mr. Banks provided today. Thank you again!
Lillianni Pantojas
a year ago
Emanuel did an amazing job. Super attentive, quick and clean. Quick at troubleshooting. Very professional and friendly!
Robert was professional and personal. He came by to remove a clog in the main drain, knew what he was doing, and got right to it. He did a thorough job and was the type of person that you would want taking care of your loved ones. I would recommend Roto-Rooter and I would ask for Robert by name and technician number #1105. Thank you Robert, and thank you Roto-Rooter for providing the platform for professional and punctual service!
Very helpful, educational, professional and friendly. Service Technician Gary Banks and his Associate were amazing and did a wonderful job. Now I know what not to put in a kitchen garbage disposal. Would definitely use Roto-Rooter again!
Joseph Lomax
3 months ago
Had a plumbing repair last month that Roto Rooter performed which began to leak again. They came immediately upon contact today and did a replacement for free. Cole Bender and his trainee Andrew were responsive, polite and professional as they advised me of the issue and repair. The problem was corrected quickly. Excellent service!!!!
I wanted to take a moment and give a special thanks to Wayne W. who assisted my wife this afternoon with a plumbing issue we were having. He made her feel amazingly comfortable and explained our issues in a way that was very easy to understand. We would highly recommend using Roto Rooter in the future and anyone calling in should ask for Wayne !! Thanks again !
Dennis DJ was the man! Great customer service super knowledgeable and best of all got the job completed quickly!
Manny stopped by to help me out with a clogged drain. Had me good to go in a matter of minutes. He also had a great attitude and I will definitely be using roto rooter in the future just based on Manny’s professionalism.
Gary was extremely diligent In identifying an unusual issue of the home I just purchased. It’s a terrible feeling to realize you’ve been duped (by the home‘s seller). Gary was compassionate, and tried everything possible to troubleshoot the issue at the best price
Christian Coccitti
a year ago
DJ was on time and professional. I had a clog outside the scope of my ability, he explained everything he was doing, and left my house clean when he left. 10/10 would use this service again.
DJ was very thorough and didn’t quit even with a tough kitchen sink clogged that starting to seemingly like an airlock. He worked hard to unclogged it and cleaned all his work area without a trace that he was even there. 5-star if not more. Thanks Roto-Rooter. Thanks DJ!
Jennifer Karnosky
a year ago
Hunter and Kevin saved my family’s lives. The attention and care that went into our water heater installation led them to recognizing an exhaust duct issue that led to years of exhaust being pumped into our floor boards leaving burns in our insulation and on our floor joists. This problem was missed by multiple home inspectors as the house was built in 2005 and we are the fourth owners.The space with the issue was directly below the room where both of my children sleep. If for some reason the detach duct got blocked, that toxic gas would’ve had nowhere to escape. Thank god my water heater had a water leak, and thank god these guys were the ones to come and replace it. It would’ve been too easy to just reattach the old duct to the new heater, but they said it didn’t feel right and absolutely insisted we cut the drywall to look. Once again, thank god they did. Thanks guys. We are grateful.
Manny was an awesome repairman, and I would recommend him to fix anyone’s plumber problems. He was well-spoken, very knowledgeable, knew exactly what was needed, and repaired our bathroom sink drain exceptionally well. I gave him 5 stars!!!!!
James Rodgers
2 years ago
Terry and Tory provided excellent service. These young men were effective and efficient. I would recommend them everyday. They made the amount seem minimal. Thank you
Was professional and courteous. Arrived in a timely manner and within the window that was scheduled. Was able to fix our plumbing problem in the same day that I called to get this issue fixed. No BS with a diagnostic fee or being overpriced.
Tina Fitzpatrick
a year ago
DJ was professional and proficient. He got our drain unclogged in short time. He cleaned up his work area and was in and out!
Samantha Dorn
2 months ago
We had a clog in our line which they service for us by sneaking 53 feet.
The tech was on time they called us to let us know when they would be coming. He was friendly.
Manny 3050
Manny came and not only did his job, he went above and beyond and I would highly recommend him to anyone who is having any plumbing issue at their home.
Raymond Smith
2 years ago
Charged $474.86 for 45 min of work to clean my sewer drain line was never quoted price before starting work was told over phone that they charge $179 an hour but mec would price it if extra work was needed.Bull !! Talked with manager about billing and there reply was we charge a flat rate no matter how long the job takes .So really if it took them 4 to 10 hours I think they would change that and I would be selling a kidney ! Family of 5 trying to make it by and then we get robbed from a liscenced plumber don't let roto rooter you!
Manny was super professional and explained everything in detail so I knew what I was paying for and that I understood the problems I was facing. When the problems in my home went above his expertise he called in a coworker/supervisor//specialist for assistance which I appreciate. I highly recommend roto rooter
jameelah bethelmy
a year ago
Perry and Wayne are very knowledgeable and good at their job. They got the job done and gave me tips on preventing it
Deborah Gilbert
a year ago
Upon the tech Mr. Zack Jaber coming out for the call. I was impressed on how professional, prompt, and knowledgeable he was after explaining the issue. I was experiencing drain flies in my shower. He looked under the house and saw exactly what the problem was. He then advised me that the trap had slipped a loose and would need to be reattached. The price he quoted me; I felt was fair. I let him know that I would first reach out to the company that originally did the work back in February 2020. As this is to see if there is a warranty in place and to seek rectification. If not, I will definitely be contacting him back to do the work. This information was at no cost to me. Then, I had attempted to turn the shower on and the water pressure was not working. He knew what that issue was and fixed it at no costas well. I was so pleased that I gave him a tip. With employees like Mr.Jaber, Roto-rooter is a great company to go with. Sincerely, Deborah Gilbert 😊😊
Christian Schur
8 months ago
Great Pruce, and even better service. Not only did Terrance fix the problem, but he walked me through the underlying issues and helped me to understand how to prevent them in the future. As a new homeowner, the information he gave me was invaluable, and I'll definitely be calling again if anything else happens. I would recommend to anybody to call here first!
Sheila Weatherly
7 years ago
The two gentlemen,( Mr. Zack and Mr. Scott), arrived at my place of residence on Friday evening regarding plumbing issues.The character that each gentlemen display was very professional and courteous.They also provided exceptional customer service while assuring that the issue will be resolve. I was very appreciative and well satisfy with the job that was done.
2 service calls the 1st 1 was too lazy to look for a clean out in front of the house but charged me, didn't even pull out any tools.. While the 2nd one back up showed up to give me a sale pitch and another charge. Not one tool was pulled out on both calls, had to call a professional...
Patricia Knight
2 years ago
The serviceman name was James and he was very polite and cordial. He explained everything to me about what he was going to do. He unclogged my toilet and now it's working fine. The bill was not as expensive as I thought it would be. I'm thankful for what a good job he did. Roto-Rooter is the plumber I'm always going to call.
Service call was easy to make and set up. DIspatch called ahead of appointment time, and technicians showed up at the scheduled time. Shawn P. was lead technician. I explained issues I had seen and he discusses preventative measures and then went to work. Fixed the clog, and left the work area cleaner than he found it. Service was courteous and thorough. I can highly recommend their work and will use this company again.
Camille Pope
6 months ago
Michael was very professional and kind and seemed knowledgable!
This was an emergency and they were able to get someone out in hours which is appreciated! The tech was great and fixed the problem quickly. A little pricey, but they did give a small discount which is always appreciated. If I’m in need of emergency service again I will defiantly call Roto-Rooter!!
I’d been having trouble with a bathroom built onto my home in the past year. Backups, weird noises, possible demonic possession, you name it! Thankfully Joe and Kriston, techs number 2181 and 4449, came out today to get everything fixed. It was quick, easy, and they couldn’t have been nicer, explaining everything they were doing and even showing me on camera where our problem was. Thanks, Roto Rooter!Ok, Joe and Kriston were still amazing, but I’ve now been waiting 6 days for the camera tech to scope my shower, which was supposed to have been done the same day that the other two technicians came. Another tech came Monday, three days after Joe and Kriston, but didn’t bring the right tools, and told me he would call back to schedule someone who could actually finish the job. This never happened, I’ve called daily since then to try and schedule the end of this same job, and the best answer I’ve been given as to when a technician MIGHT show up is, “hopefully before next Tuesday.” I’ve got to say, I’m not thrilled at this point.
Autumn Wingrove
2 months ago
Cole and his associate were prompt and professional, thank you to the guys great work!
Stephen Metichecchia
4 months ago
$350.00 charged!$300 for laborThat’s for about 45mns to do a minor repair! 😡$50 for parts.Reported it to BBB!Feeling scammed!
Nickeyea “Nicky” Wilkinson
8 months ago
Terrance (Norfolk) was very helpful and knowledgeable. He was on time and friendly. I'd recommend him to friends/family and use him for all future services.
Terrance was awesome very helpful and explained exactly what was going on. Very professional and took care of me. Can’t thank him enough for his help
dareus denton
6 months ago
Mike was very helpful. Kept good communication with me about the repairs even though I was out of state I still felt very informed of everything that was going on. A well deserved 5/5 stars
The Clark Family By L & E
a year ago
Roto-Rooter’s plumber Manny saves thanksgiving! My kitchen drain pipe detached and was leaking into my crawl space. They came out the same day, got me in touch with the water restoration department who came out and cleared a clean path for Manny to come back and fix the pipe so I could use my kitchen sink for thanksgiving! I am so grateful for them! Truly a lifesaver! Claim has already been filed and everything that was damaged in the crawl space will be replaced on Friday. Excellent service!
Been using Roto Rooter for years now …whenever I had a problem, good company , good people, very professional.
Whitney Hague
3 years ago
James and Mike did a great job on a frustrating blockage in our kitchen sink. Thanks for sticking it out and trying different things until success!
Andrew Funkhouser
4 months ago
Terrance Coolins was great! He explained everything very clearly and fixed our issue with no issues. He even came on Easter Sunday to save the day.
Terrance Collins was prompt to diagnose and fix a major plumbing issue for us tonight. He was extremely helpful and kind enough to keep us informed along the process. I would definitely recommend his services.
Cole was great, very informative, professional, and genuine. 10/10
Rafael Gonzalez
5 years ago
We are very happy with the service we received from Roto-Rooter. Our first floor water valve burst and we had water damage through our home. Joshua and Kevin were very efficient and thorough in eliminating any moisture from the leak and documenting everything for our Insurance company.
My experience with Roto-Rooter was very positive. I called for an appointment and a technician was at my home within an hour. The technician was courteous, professional and did a great job explaining what needed to be done to fix my problem. I also feel the price was fair.
Terrance was prompt and efficient. He fixed my clogged sink quickly and gave me good advice on keeping my drains running. I will request him for any future work.
Jane Shaffer
Christopher Driggers
10 months ago
Terrance Collins was a complete professional and went above and beyond what expected. Extremely knowledgeable and would recommend him by name
My technician DJ showed up within an hour of my call and was extremely helpful in clearing my line. I am glad that great customer service still exists.
theresa Anderson
2 years ago
Manny/ Emanuel Rodrigues & Cruz were great. Cruz came 1st, but was unable to unclog our drain/ drains because of equipment issues. Manny came later on & got the job done. Both men educated my husband and I on our plumbing matters, as well as, gave us suggestions.Both professional & patient.
Very happy with Wayne and his partner. Professional work. New toilet looks great!
We have had many issues with the houses plumbing. James mcmillan was our technician this time and he was amazing. Fast and efficient. He got the clogged cleared and was friendly and so polite.
David Blanchfield
a year ago
My interaction today with Gary Banks, Service Technician at Roto-Rooter, was a complete success. Mr. Banks was absolutely professional in his work but, more importantly, was excellent in his honest and clear presentation of my several options in solving the kitchen sink problem. Ultimately the problem was resolved in the most efficient and cost-effective way. I highly recommend Mr. Banks to others looking for experienced, straightforward, and honest assistance with plumbing problems.
I was very please with the service provided. DJ and Manny were very professional. They did a great job at explaining everything to me. AWESOME crew! Thank You!
Samara Chapman
a year ago
Wayne and Perry were awesome! Arrived earlier than scheduled. I was able to get my issue fixed the same day. The fact that Roto-Rooter also handles water remediation is great. All of the services under one roof. Will update on water remediation once complete but so far I have had an amazing experience with this company as a first time homeowner!!! I am so grateful to have heat and water again. Thank you!!
Emanuel and his team did wonderful in helping us with our plumbing issues and helped us by explaining every issue and step.
Jesse Childers
2 years ago
Outstanding and timely service provided by Roto-Rooter. Service Technician (Manny) was personable, professional, and polite. He and his co-worker completed a water heater removal and installation in a timely quality fashion. I highly recommend using this company for any Plumbing & water cleanup tasks/services!
My experience with Roto-Rooter was surprisingly positive. Because I had both a clogged drain and significant water damage, I encountered a number of employees. All of them were not only competent, but also good people. Special appreciation to Drake who maintained a cheerful, helpful attitude, even while spending much of several days in my crawl space cleaning up and repairing damage.
Smithfield Winery
a year ago
John was awesome and incredibly helpful and informative with all of plumbing issues! I would 100% have him back at the winery again!
Robert came to my home to clean out the laundry line. He was professional, courteous and thorough. Before he left the house, my laundry line was clean and I was back in business. I've used Roto Rooter at least 3 times over the years and working with plumbing professionals like Robert ensures that I will continue to give Roto Rooter my business. Thanks for everything.
Dakota Lettieri
2 years ago
Wayne did a great job and was very professional. He was able to locate the issue quickly and get it fixed timely.
The tech DJ was very polite and professional even though my landlord decided not to use the services for reasons of his own
Terrance came out and was very professional and informative and got the job done!
Manny and his Assistant arrived earlier than expected. They were professional and communicated clearly the process and what was happening throughout the repair. Upstairs toilet backed up causing downstairs toilet and bathtub to leak and clog as well. Very impressed with the teamwork effort. Sewage leaked into crawl space and Janice Powers was on hand to advise on clean up, sanitation and water damage repair to crawl space. Tran showed up with his camera to inspect the pipes and provided estimates for repair/replacing a very old system. Thank you all for your hard work especially the plumbers. I appreciate it!
Terrance did a wonderful job, he was so helpful and informative. He did his job well while also explaining to me the issue. luckily there wasn’t a big problem but any time i have an issue i will be using roto rooter again! very professional. I will definitely recommend who help me (Terrance)
Kathleen Camacho-Arroyo
a year ago
Ryan was great and professional. He answered all our questions and reassured us of our concerns.
Carlos from the Oakton VA branch of Rotorooter handled a sewer line back up at my home, which was built in 1965. He was able to snake the pipe and put in a non-chemical enzyme that is to help keep the line clear. I think the price is a bit stiff (over $500) but they did come when promised and did what was needed, so there is always a price for that. His explanations of the issues seemed logical to me, I don't think he tried to sell me anything I didn't need, and so far the issue seems resolved. He also made recommendations for if it occurs again. He is also sending over a water mitigation firm at a discount to evaluate the damage to my rugs and drywall in the affected area, so we will see how that goes. He was courteous and knowledgeable. I would recommend.
wavy Ferragamo
a year ago
Terrance was on time and very professional, he kept me informed of everything he was doing and made sure things went smooth. Cool guy all around. Thank you Terrance :)
CLODIA BRADBURY
7 months ago
Good customer service , Plumber was friendly and professional….Septic tank fixed
In the movie Finding Nemo all drains lead to the ocean...in reality at our house all drains lead to the basement tub! We were unable to successfully fix the issue with do-it-yourself tools. After 24 hours of no shower, toilet, or sink use with two teens and a toddler, we threw in the towel and decided to call a professional. My husband asked three different friends (separately), and they all HIGHLY RECOMMENDED ROTO-ROOTER. I called at 9am and they were able to have James at our doorstep by 11am the same day. He would have been even faster, but he was coming from a job 45 minutes away from our house! James S. was POLITE and PROFESSIONAL. He was able to assess and fix the problem within 1-1.5 hours after arriving (tree roots coming through pipe and causing blockage). We will still need to take additional steps on our own to avoid future issues (remove the offending trees), but he was able to clear the drain and resolve the back-up problem IMMEDIATELY. I would DEFINITELY RECOMMEND this company to others and use them again myself in the future, especially in an emergency situation because of their QUICK ASSESSMENT and FAST RESPONSE TIME. My one regret? That I didn't call them yesterday!!!
My wife called Roto-Rooter to take care of our terribly clogged Kitchen Sink and to replace its faucet as well. We were given an estimated time and Manny arrived with a Trainee promptly and ready to start. After receiving a reasonable Estimate, they both got to work and despite everything our pipes threw at them, they worked tirelessly to get our drain fully-functional. When they recommended their Preventive Pipe Shield, we bought it immediately, as Roto-Rooter products are literally the only ones that have ever actually worked for us. We always love the work Roto-Rooter does in our house and we recommend them for all Plumbing needs.
Emmanuel was great. He was timely and professional throughout the whole repair and explained to what was going on step by step. Great service.
DJ was the very professional and knowledgeable, he has great character I definitely will recommend DJ for his plumbing services
The service was done quick by a very knowledgeable person and supervisor showed up to make sure I was satisfied with the experience. Strongly recommend them.
Connor “Nipper160” knapp
a year ago
Terrance and Williams were both extremely helpful in getting my plumbing back up and running again. Even went as far as to further explain to me how I could avoid problems like this again. As well as with the material of my pipes how I can go about keeping everything running in tip top shape.
Technicians were very professional and friendly. Price was very reasonable. I expected the job to be expensive. Best experience with plumbers I have ever had.
Jovaughn Gray
2 years ago
I had my whole house repiped because of the horrible QUEST piping I had that rupture in my crawl space. Not only they job was done correctly and neat but I learn some valuable plumbing tips that was just as great. THIS EXPERIENCE I HAD WAS SOMETHING EVERYONE SHOULD HAVE WHEN GETTING THIER HOUSE SERVICE. I DON'T HAVE TO LOOK ANYWHERE ELSE THIS COMPANY HAVE MY BUSINESS FOREVER!
Waste pipe to sewer clogged, backing up. Clog eliminated, system cleaned and examined by scope for underlying causes and condition of plumbing.
Albert “Alberticooo” Rodriguez
8 months ago
The technician Terrance was OUTSTANDING! Very knowledgeable, friendly, walk me through all the steps of what he was doing and couldn't be more of a gentleman in the process! If possible, this man should be promoted or at least get a raise of some kind! Wish I could give him more than 5 stars!
Michael Abramson
7 years ago
Zach and team were at my rental property first thing the next morning after the service call. They found a split pipe from the recent freeze. They repaired it quickly and showed me the piece of pipe they had cut out. The guys were friendly and provided information about how to seal the crawl space better to prevent a recurrence. I also had the water damage remediation team visit the house and they pumped the standing water out of the basement and set up fans and a dehumidifier. All work was done professionally and with good communication by Alex, the team manager. All employees were polite and helpful. A+ service by Roto-Rooter.
Tonja Thornton
10 months ago
Terrence was a 5 star technician, he was knowledgeable, fast, and extremely professional!
Rotor Rooter Plumbers Manny and DJ did a great job repairing my toilet flange and keeping me in the loop on ongoing maintenance. Great job! Thank you for the hardwork.
Mike #7645 was extremely nice and kind and professional. Even tho I did not go with this company because I have a warranty in this pump I would definitely recommend Mike and Roto Rooter. Extremely patience and kind.
Khristina Staples
3 years ago
We had a plumbing emergency and Roto Rooter to the rescue. They sent out an amazing tech by the name of Mike; number 0703. Two more techs Russell and Darryl came and helped us with our issue. All three were professional and the quality of the work is amazing. If you are looking for trustworthy work call Roto Rooter because I will.
Anthony Martin
a year ago
Vincent was very professional and listened to our concerns and tried to address them by the most reasonable means. Unfortunately, we were unable to come to terms with the job at this day in time, but will sure call them in the future!
Shawnese Savage
a year ago
Terrance was great and very professional. He came in and got the job done. He was extremely knowledgeable about what he was doing. His communication with my husband and I exceeded our expectations. Best service I've had from any company.
Robert Lynch
7 months ago
Terrance Collins showed up late in the evening to a backed up toilet that was at risk of overflow. Throughout the hours spent troubleshooting Terrance was personable and educational, keeping my wife and I up to date about what he was doing to solve the problem. After discovering that the entire toilet would need to be pulled to solve the clogged pipe, Terrance offered to pull the toilet and work the issue despite not being agreed upon initial arrival. Staying until almost 9:30pm to clean up and triple check his work, it is safe to say that Terrance went above and beyond his expected duties and delivered exceptional service.
Roto-Rooter Service 21 Sep 2011- I called Roto-Rooter for a backed-up kitchen sink drain. After removing the trap and finding no blockage, I knew I needed a professional plumber. Roto-Rooter arrived within 1 hour of my call. The technician (Brad Milner) was professional, friendly, polite, and shared his knowledge of sink drains and garbage disposals as he worked on the pipes. The technician used an electric powered snake to clear my blocked drain pipe. The drain pipe was cleared, the trap re-assembled and the sink was tested for proper drainage; all without 1 drop of water on the floor. After completing the repairs, the technician gave me some helpful tips to keep my drains flowing freely as he gathered his tools. I paid by credit card on the spot, another easy transaction. Roto-Rooter gives a 30 day service warranty. I highly recommend Roto-Rooter.
Justin Odanga
7 years ago
Quick to arrive and service the clogged kitchen sink in the house. Explained what the problem was and tested to make sure everything in the house was working after the fix was made. The price was a little higher than I thought, but it is a good example of you get what you pay for. They even provided me with an online coupon to reduce the price. Will call again if needed
Maricela Talamantez- Castro
6 years ago
Shawn came out and in less than an hour had the kitchen drain cleared out. He cleaned up after himself and was professional and knowledgeable about his trade.
Cathy Kurchinski
3 years ago
Jacob did a fantastic job fixing my toilet. I highly recommend that you ask for Jacob when you call the company. The first guy who came installed a new flushing mechanism. However, the plunger part was not working right and my toilet kept making a water sound. They sent a second guy out who said, That sound is normal and I believed him. Two days later, I called the company again and told them it's not normal to hear the toilet making a water sound long after it's been flushed. Jacob solved the problem! He had to go buy the part from Lowes and then installed a rubber type plunger that works correctly. Sound is gone. Thank you Jacob!
Robert Jenkins
a year ago
Terrance did an excellent job, he actually didn't need to use tools to fix the problem at all. I am just moving into the house and he was able to figure out the problem quickly. Truly a great technician!!!!
Not only was the dispatch extremely polite, but the plumber, Robert, was knowledgeable, kind, quick working, and didn’t mind explaining what he was doing. This company was amazing and any further plumbing service will surely be who I call. Thank you Robert for being such a great help!
Robert Bolander
2 years ago
Ryan is an excellent tech. Employee number 5884.Very professional and found the least expensive process to take care of us
I use roto-rooter for a rental property in virginia beach. They continually come in at under most costs of other plumbers and seem to always have someone available for emergency or regular work. They have good customer server and have been a pleasure to work with.
Melanie Jackson (Chauncey123)
2 years ago
Ryan was professional and pleasant to work with. He is personable and cared about his finished work.
Toilet valve wouldn't shut off, water getting everywhere!. Placed my call and the tech arrived within 30 minutes. Was friendly and courteous, very professional. Thank you for the emergency help!
Mike, technician # 0703 was very personable and knowledgeable. He went right to work and was finished and cleaned up in no time. We very much appreciate his effort to help us understand the work that needed done and explaining the process he took to fix it. After the work was done he stuck around to answer some other questions we had about cleaning out underground drainage pipes, he explained the different options, cost and who to contact directly. Mike was very helpful. Thanks again.
NkMazi Ogbonna
7 months ago
Truly 5 star service! Terrance Collins was extremely professional and honest when he came to service our toilet. He explained our issue for to be able to understand and made us feel special and heard! Thanks again Terrance!
Response time was amazing, technician friendly and worked quickly to take care of my problem.
Norman Cunanan
4 years ago
William Ross was very thorough in explaining what work needed to be done. Consummate Professional! Pricing was fair and the work was completed in a timely manner. Highly recommend Roto-Rooter/William Ross! Thank you Roto-Rooter!
Late night on a Saturday. Mike was professional and courteous. He had me fixed in about an hour
James was very professional and did a quality job installing my new garbage disposal as well as fix the leak in my sink that I was having a problem with. Also the price was fair and I would definitely recommend Roto-Rooter Plumbing to anyone who has any plumbing issues.
Monica Laurendeau
4 days ago
Shout out to Dustin! He was extremely professional, listened intently, explained in layman terms exactly what the issue is and the best remedy. I will be requesting him for any further plumbing needs.
George from Roto-rooter came out to help us with a clogged main drain late on Friday afternoon. He was professional, courteous and knowledgeable. He was able to diagnose the problem quickly and clean out our main drain line to solve the blockage. George made it a point to help educate my wife and I on proper steps to avoid this type of blockage in the future. I would definately recommend Roto-rooter and specific George Diaz the service tech for sure!
Virginia Sandifer
5 years ago
Service was very prompt. The men that came out were very nice and informative. I feel like they did a very good job. They recommend a pipe be replaced and will have someone contact me.
Kenchett Taylor
a year ago
We had plumbing issues that fell on the weekend. The technician Gary was able to come out and fix the problem. He was very knowledgeable and informative. We were very appreciative and will definitely use them in the future!!
The team of Manny and DJ were professional, courteous and knowledgeable. They answered all my questions and arranged a follow up for inspection. Top notch team!!!
Wow! First off I have to say that James was AMAZING! One of the nicest people I have met. He came same day (Fathers day no less) and solved our problem by snaking the drain when another company said we had to cut open our wall and cut a pipe. As soon as he said it was clear and left we ran a load of laundry and what do ya know, problem solved! I have to say that if I ever have a Plumbing problem again James and Roto Rooter WILL be the first place I call. No more worrying about someone trying to take advantage of a person in need of help with a problem. Thank you so much James!
Linda Taylor-Hatfield
2 years ago
Basically, totally pleased with the overall repair and work that was done by Mr. Gary. Professional with his work and very polite. Thank you for your service.
The technician that came to our home was wonderful.Plenty of helpful advice and found our problem in no time.Would use them again.A good plumber service in the city of Virginia Beach
Catherine Stambaugh
a year ago
Mike V came to our place in shadow lawn & was phenomenal! Good with dogs & kids & the job was thoroughly explained as it was happening. He’s the guy we’ll call next time!
Responded promptly and cleaned and scoped drains. Saw where line to the street (cast iron) is worn to point it will need to be replaced.
quenton ingram
2 years ago
The guys were very knowledgeable and personable. It was nice to have a professional who was willing to explain what was going on and why. They even went the extra mile to assess other questions I had on plumbing not related to the original call with no pushback. Would definitely use them again and my wife has now stated they are and will be our number one go to for plumbing issues. Great job.
Manny 3050 was fixing a clogged drain. Definitely knew his stuff and customer service was excellent. Would recommend.
Mary Tina Coyle
8 years ago
Gerry and Max were wonderful! They were courteous and repaired all of my plumbing issues- from clogged bathroom drain, to leaking toilet, to rebuilding the shower faucets, to flushing the whole house hot water line. They gave clear explanations of what needed to be done, and their pricing was very reasonable. I have recommended them to my friends and neighbors.
Cheryl Wilkins
2 years ago
I contacted Roto-Rooter and they came out less than 2 hours of my call (on a holiday). I was satisfied with the service and with the price. Thank you Roto-Rooter.
Lakeisha Tart
2 years ago
Manny and DJ were absolutely awesome! I was very concerned when I noticed my drywall may have been swelling and they came to my home and very professionally diagnosed the issue! They did not pressure me into any charges and gave me peace of mind throughout my entire experience. They both even went above and beyond to give me suggestions to better my drywall issue. Thanks Manny and DJ, keep kicking a**!
Susan Reynolds
4 years ago
This is the 2nd time I have written a review. Google!!! I am very pleased with your services all very professional and helpful. Kept me in the loop and explained every step they had to make to ensure no mold or mildew. Joshua Martinez and his crew of one were very efficient in the removal of flooring setting up fans and heaters checking in each. Mike who initially came out and started the whole process was extremely kind and compassionate while dealing with a person who was totally overwhelmed .As were Josh and his crew. Thank you All
Reinner Delacruz
4 years ago
I had a pipe break in my condo and the water had flooded the entire first floor. I called Roto-Rooter, and an assessment agent came that same day to assess the damages. Ms. Janice Powers was very cool about everything, and took pictures for information to send to my insurance companyRoto-Rooter dispatched a plumber the next day to fix my piping.Over the next week, Mr. Joshua Martinez was the primary agent who would come over to my place to remove the broken floor and to dry up everything.Overall, I am satisfied with the work completed, and the professionalism the staff had shown me throughout the ordeal.
Cathy Thompson
a year ago
I had 2 backed up garbage disposals and a sink. Terrance E. Collins arrived sooner than expected and had the problem resolved within 30 minutes. So thankful he was able to come out on a Sunday afternoon and get my kitchen back up and running.
jessica bowen
2 years ago
Awesome experience with Roto-Rooter today! Tech Joe (2181) came to my home and was quick to diagnose my plumbing problems and offer very reasonable solutions. He save me about $2000. Yes I had a tech from Budget Plumbing come hours earlier and quoted me almost $3000 for something and was not was needed. I would refer this company a thousand time especially this tech.
Chad and Alex went above and beyond to get my plumbing problems fixed.5 stars is not enough to rate there professionalism and courtesy I was amazed at how fast they got the job done. I extremely satisfied!!
Very knowledgeable technician walked me through step by of every aspect of the job. I felt very comfortable knowing my home were in their hands.
Genine Smalls
2 years ago
This company is great! I’ve used them twice now and both times they have done a fantastic job. Zack in particular was great to work with!
Terrance Collins came out and resolved my issue with my water heater getting too hot. He was very helpful, honest, and professional. Job was completed in a timely manner.
Mariel Holcombe
8 months ago
Very responsive, super fast and fixed within 2 hours! Thank you so much!
The tech, DJ, was on time as promised. He was professional and friendly and did an outstanding job resolving my issue. I would highly recommend him!
Wayne did a phenomenal job repairing our kitchen sink water leak. He was friendly, courteous, professional and kept us informed of the situation the whole time. I would strongly recommend him and Roto-Rooter to anyone for any plumbing job!!! Thank you!!!
Kelly L. McMahon
a year ago
The technician was professional and knowledgeable. Super fast service. High recommend. 10/10.
Vincent was very exceptional! Even running into so many different issues, he was able to maintain such a positive and professional attitude. He was very knowledgeable, and utilized his problem solving skills to rectify the situation. After dedicating his day to making sure we were taken care of, he has earned this review. We are all set, and able to take hot showers now. Thank you Rotor Rooter for reminding of us of the small things that can go unappreciated!
Same day tech came out to my home to provide an estimate for my main water line outlet leak after me calling just 2 hours before. I received a steep price, but I guess that’s how much this particular repair costs usually, for a 17 ft replacement. All of my questions were answered, the job was completed within 1 day, and the city came out to review the work the next day. In total, the crew was professional and worked quickly; however, I give 4 stars due to me having to reach out MULTIPLE TIMES to ask for updates from my consultant. Didn’t receive any info of the city being done with their inspection or if the job was complete… I just received an email with a bill a few days later… odd, considering I expect a professional company I hired for a big replacement to keep me updated within business hours. Overall, good and efficient work.P.S. I recommend if you’re unsure of where your main water line leak or sewage line leak is, call American Leak Detection FIRST to have them pinpoint where the leak is. It runs about $425 for the internalized pressure test, which I got reimbursed from home insurance luckily, but at least you won’t have a whole plumbing company charging you way more to rip up property trying to find the leak. As a first time homeowner, I’ve learned by trial and error but I hope this helps people avoid the headache of figuring out how to go about repairing a main leak!
Stellar on all fronts! Vincent did well. The courteous, responsive, knowledgeable, friendly service I received from the local office is unmatched in this area. The trained professional plumber Vincent solved my problem quickly on a Saturday as well as ID'd good pipe health opportunities for long term plumbing success. I'll request him back when I'm done with the other previously bid work, Roto Rooter's value propositions make it my plumbing jam above the multiples of other plumbers. Thank you Roto Rooter and Vincent!
Christine Lawver
9 months ago
Terrance worked on my plumbing issue and it wasn't as straightforward as we hoped. He kept working until it was figured out, explaining as he went. He made sure everything was good to go before he left. I appreciate that he took the time to fully address the problem.
Tina Lockhart
3 years ago
Shawn was very professional and helpful. He was able to figure out our problem, fix it and provide solutions for prevention of future problems.
Started one day late to finish their previous job and still finish a day earlier than we were originally told! Floors look great!
Andrea Thomas
3 years ago
The so called receptionist, Tara, was incredibly Rude and obnoxious. Tara did not listen to what was going on and had a terrible attitude. She is horrible and I will not do business with the company because of her. Get rid of her if you want to gain customers.
Thank you to Roto Rooter and their fantastic professional response, especially to Mark Smith, Lee Balderson, Shane Bunker, and James Lawson. The team was timely and thorough -- I had a midnight water leak crisis. I really appreciated their detailed insight as they were getting ready to step through their process. I also appreciate Mark Smith walking me through the step-by-step call to USAA to initiate the water damage claim. Thank you again for Roto Rooter’s expertise.
Katie Bennett
4 years ago
Dave was super friendly and did a great job reconnecting our sink even though the cabinet was small and the drain had to be moved. Everything looks great, no complaints. He even gave our dog some love while he was here. Would definitely recommend!
I called Roto Rooter after 10pm. They arrived earlier than expected. Robert and Henry were great! Very friendly and professional. All of my expectations for a late night plumbing service call were far exceeded!
Sheila Hoepfner
3 months ago
Cole was amazing. He was able to quickly determine where the blockage was and fix it. He was polite, knowledgeable and extremely professional! I would recommend Cole and Roto-Rooter for any of your outside drain line issues!
they did a great job. arrived early and were very polite and neat. found another small issue under the sink (small, but I would not have known how to fix it!) and they addressed it at no additional charge. hope not to have to, but would definitely call them again!
Manny has great customer service will definitely use Root Rooter again. Services was fast and detailed oriented. Give me give information concerning my see line. Thanks again Manny
The service was excellent and timely. Our tech was very kind and helpful. I understand it was a Sunday but all we needed was a snake (we knew what and where the problem was). We didn’t need a camera inspect or anything complicated. We were originally charged $396 to snake our main line. That is almost the cost to buy one of those machines ourselves and snake it. After saying no thanks we can find someone to do it for $100, we were offered $150 to snake with no camera or 6-month guarantee which we knew we didn’t need. After a quick snake and flush we were good to go as expected. That was a reasonable price. The technician was wonderful and we had a great experience but I think a simple snake that took 10 minutes plus the time for paperwork should not run $396.
Kevin Shover /Gary Banks & DJ did a awesome job. They explained to me what was going on and what was needed to be done to correct my problem. Thank you Guys Beryl Lee @ 115 forest Glen dr williamsburg VA.
Terrance showed up right on time, was very friendly and knowledgeable, walked me through everything as he worked and did an amazing job identifying and fixing this leak that has been a huge headache for me!!! He had to go to extra lengths to deal with this pipe since it’s shared between two units, coordinated water shut off with both and wasn’t fazed at all by the extensive extra leg work required by this condo just to replace a section of piping 💯💯
DJ came to help me this morning with a clogged main sewage line. I was dreading how much I'd have to pay for something like that, but I was surprised to hear it was just a low flat rate! He was so friendly, professional, and helpful. I used Roto-Rooter once in the past for a leak, and my experience was just okay. I was hesitant to use them again for this new issue, but they were available when I needed them (less than 24 hours after I called), so I went for it. I was so pleasantly surprised with my experience with DJ. I really felt like he cared and actually wanted to be here early on a Sunday morning. I will definitely be using Roto-Rooter again because of this experience. Thank you so much, DJ!!
Melissa Meyers
a year ago
Terrance Collins was very professional, helpful, and understanding. He was awesome! We had a clog that caused back up into both the tub and shower. He worked diligently to get it cleared.
Zack was professional, efficient and personable. He explained what needed to be done to eliminate the problem and then arranged for the exterior sewer line to be “scoped” with a camera to determine the root cause of the blockage. I’m very satisfied with the service I received, and would highly recommend Roto-Rooter!
jessica castillo
8 months ago
Greg was very professional and kind, timely service, kept me in the loop, very satisfied with service, thanks guys!
Kimberly Cooley
2 years ago
Firstly, when I called to book my appointment for my particular issue the person I spoke with was very polite, helpful and had a very pleasant attitude. Then when i received the phone call telling me that the plumber, James was on the way, she gave me a 20 to 30 min window. James was at my location in less than 20 minutes. When James arrived I explained to him the issue I was having and he knew precisely what was needed to correct the issue. James was not only prompt but he was very pleasant to do business with. I whole heartedly believe he is an asset to your company, Roto Rooter. He managed to complete his job in excellent time, cleaned up all debris and even managed to have me laughing quite frequently with his conversation and humor while conducting his job. James, technician number 5159, represents Roto Rooter quite awesomely and I will request him if I should ever need to call Roto Rooter again. Considering I've not showered, couldn't use the toilet and have a washer full of soaked towels I'm ending this Monday, 11/2/2020 with a smile on my face and in a fabulous mood. THANK YOU JAMES!!! Thank You Roto Rooter!!! 5 stars...2 thumbs up...very happy customer
Stephen Woodson
4 years ago
Highly recommended. Every interaction I had with the office staff and the technician was polite and informative. They came out to my house within an hour on a Sunday, and were quick to fix the problem. Mike Wilson did a great job explaining why he fixed it the way he did. It ended up being a few dollars less than estimated as well. He even gave me a couple recommendations about things to look out for in the future. Thanks again for the help Mike and Roto-Rooter.
Tristan Bellamy
a year ago
Terrance was amazing and helped us greatly with a plumbing problem we had. Not only was he an amazing tech he was professional as well as good humored. Thank you Terrance!
Christina Pinedo
9 years ago
For the last few years, we have experienced issues with our drains, particularly if it has been raining or if we try to do laundry, run the dishwasher, take a shower and flush the toilet at the same time. On Christmas Eve, we woke up to completely clogged drains. We called one of the Norfolk Roto-Rooter numbers (located via Angie's List) and they sent their plumbing technician Zack out to our house. He arrived within two hours of our initial call and had a speedy diagnosis for us. After attempting to locate our water main and the blockage itself, he recommended that we call the city because the block appeared to be in their jurisdiction. He waited with us until the city workers arrived and assisted them in locating our water main. After the city cleared the blockage, he checked our line to make sure that there were not any further issues. He also requested that the city add a clean-out box for our house since our house isn't covered by any of the other clean-out boxes on the street. Zack was very friendly and professional, and definitely went above and beyond to help us resolve our drain issues. We would definitely call Roto-Rooter again.
Nicholas Sholty
a year ago
Joshua was very easy to work with. He diagnosed the issue and gave me all the options . Quick and efficient work. Thanks!
New homeowner here. About 2 weeks in, our main line had a block. 6:45 PM. I called and scheduled an appointment within minutes. The dispatcher was very professional. She gave me a 2 hour time frame and informed me that I would get a text or call about 30 minutes before arrival. I DID get a text, however the technician did not show up for about another hour. When he did arrive, he was very professional and answered all my questions. The repair did take about 2 hours. It was pricey, but it was worth the peace of mind as a new homeowner. My repair is guaranteed for 6 months. Overall, I had hoped it would have been cheaper, and a bit quicker, but I understand the time frame was not ideal for the company.
Valerie Moore
2 years ago
Ryan #5884 listened and was concerned about my issue. He explained everything to me in great detail. He was a really nice guy.
Krystle Glover
2 years ago
I submitted a request for service online at or around midnight and asked for service the next day. I was pleasantly surprised to receive a call the next morning with a confirmation. The technician arrived during my requested window and was polite and professional. I appreciated the fact that he gave me a run down of all possibilities which allowed me to make a well informed decision. I would definitely recommend.
BethAnn Williams
a week ago
Thank you so much !Sebastian is the BEST!
Dante Vivilecchia
3 months ago
Cole came out as pur technician and did a wonderful job. He was quick, professional, and answered all of our questions.
Elizabeth Wanzong
a year ago
D.J. Did a great job! He came out and was friendly and tried all methods to fix our problem! I would recommend him and this company. Thank you again!
I called Roto-/Rooter because I knew from past experience I could count on their technicians to do the job right the first time. Steve Baker arrived on time, discussed with me the job that he would be doing. Due to flooding in the garage a utility sink needed to be replaced. Steve quickly assessed the job, clarified the details, made an estimate of cost, discussed that with me and then worked all morning, took a short break for lunch and back at the job until completion. There were a couple of problems with installation and placement, but Steve resolved them quickly. When he left the new pipe was installed, the sink and washer running perfectly. Steve genuinely seemed to enjoy his work, but important to me as a customer was that he was concerned that I was satisfied with the job and confident it would run properly without any obstacles. Thank you for confident employees who care about the jobs they work on.
Took 2 visits and they could get the drain unclogged. They broke a cable too. Very tough drain to fix but Elijah got it done.
Brian Gillette
a year ago
Manny came to the house on time and was very professional. He explained the process and gave us 3 different options to replace our busted water heater. They were done with the job in under 6 hours, best experience we have had with a water heater replacement.
Mike V. was super easy to work with! Thank you!
Used Roto Router for the first time today. Manny was professional and responsive. I had an emergency situation and he came in recognized the problem and took care of it immediately. I would give more than five stars if I could. Thank you Manny!
Kristi Sundstrom
2 years ago
Manny was very polite, knowledgeable and thorough. Although we were shocked at the price to unclog our toilets, I am happy they are unclogged. I hope he gets paid what he is worth because having indoor plumbing is priceless
Terrance Collins is a DAMN GOOD PLUMBER! Came through in a timely manner, at first glance, spotted the piss-poor pipe that a previous plumber had rigged, and was able to assess the damage and repair within 20mins. Now my family of 7 can finally have running water in our home again and get things back to normal. He was very knowledgeable, came fully prepared to do the job and put smiles back on our faces! Highly recommended!
Christopher Haley
a year ago
DJ was professional, friendly, and helpful. Came out late on a Sunday night. Stopped the emergency and set me up for an appointment to fix the larger problem.
miranda edgerton
5 years ago
worst customer service! I called them yesterday for a broken pipe and they never came. when they finally came this morning the claimed they fixed it only to have my sink not drain later on. when i called them back they quoted me 350 to fix a problem they caused. later on the pipe broke again and they told me they dont have a plumber until tomorrow morning. How can you say you guys are a 24hr service when you dont even have anyone for at night? I will never use this company again.
Marco Phillips
a year ago
Vince was very professional stay and work until even though there wasn't a problem we still he still looked at work hard I will use them again
The service was great when it arrived. I had an 8am -10am appointment. However, service didn't arrive until hours later. I did get frequent calls giving me an update. Gary, the technician, saved the 5 star rating. He was very professional, polite, and knowledgeable.
Valerie williams
2 years ago
I was pleased with Manny's professionalism and very pleasant demeanor. The parts that I we're not salvageable and he tried to work with them. He explained everything as he went. He also made sure I was okay with the repairs before doing them. My service tech was Manny 3050 and I definitely would recommend him. Thanks!Valerie
Eduardo Elias Mardini Bitar
11 months ago
Emmanuel was responsive, he came on time, finished fast end explained a what happened. Very recommended
My experience with Roto-Rooter was great. The plumber came out 30 minutes after I made the appointment. He was very nice, informative and professional. And the problem was fixed quickly. Excellent service.
The technician was on time and very polite. He discussed options and he worked hard at clearing the clogged pipe. He spent over two hours working on the problem and when he was done the only way you could tell he was there was the sink drained. He cleaned up after himself.
Laura Wallace
6 years ago
Had a leak in our upstairs bathroom, Brady Howard, our neighbor, was over in 5 minutes and had organized for a plumber and water restoration team! Sean, our plumber, and Sherry, our water restoration gal, were on point, helpful and thorough! Would recommend this company over and over again for their good work and integrity!
The guys that came out save the entire day! Manny and his assistant/apprentice made an extremely stressful situation so much better. They came early, worked quickly and resolved the most stressful situation I’ve ever experienced as a homeowner. They were empathetic to our experience and I couldn’t possibly rave any more about my experience with them. They are the true MVPs!!
I was incredibly pleased with the service by Emmanuel from Roto-Rooter. He was incredibly professional and enthusiastic, despite the cast iron pipe repair taking all day and posing many challenges. He was incredibly transparent and kept me informed with all updates on his work. I feel that he genuinely takes pride in his work and cares about the quality of his repairs, and the experience of the customer. I would 100% recommended Roto-Rooter, but specifically Emmanuel, for any plumbing repair jobs!! Outstanding service and repairs!
Jeremy Crandall
4 years ago
We've had Roto Rooter out twice in the last two weeks to fix two separate issues in our upstairs bathroom. Unfortunately, water damage occurred and we needed to put in a claim with our insurance company. Mark Smith, a Water Restoration Specialist, came out today and helped us through the process of working with our insurance company and starting the drying and clean up process. His ability to explain what we needed to do and the steps moving forward have greatly reduced the stress level for my family. Thank you Mark and Roto-Rooter, we couldn't have begun to deal with this without your help!
Jamie Damboise
3 years ago
Was supposed to be here between 10:30am - 12:30pm. Its now 2:25pm - STILL NOT HERE. Never, NEVER again will call this company. Talk about UNRELIABLE.UPDATE: Roto Rooter reached out to me continuously to make things right (greatly appreciated!) A repairman came the following day & helped me.
DJ did great, he was very informative with a relatable personality. Gave great tips and he was clearly knowledgeable about the issue and how to solve my faucet problem.
Terrance collins showed up on time, was courteous and explained very well how the plumbing worked. Also checked thoroughly for water flow through the branch and main lines
Celia Drucker
5 months ago
Two men came to my house, Manny and Elijah!! The two of them were friendly and wanted to make sure that I would have hot water, before they left my house! They both were very concerned and professional!! They worked a long time! I wouldn’t hesitate to call Roto Rooter again and ask for them!! Both of them deserve a BIG RAISE!!!
John Grinston
9 months ago
Terrance did a great job repairing the leak under my crawl space.Extremely knowledgeable and did a great job explaining the repair.Very satisfied with the service and price.
Christopher Kent
5 months ago
Michael was great!! Thanks for the great job done.
Anna Balderas-Rueden
a year ago
Very nice people gave great service. Showed us the issue and explained it so that way we understood exactly what happens and caused our issue. Even had their manger show up to ensure we were good and that everything was taken care of. Definitely recommend.
Deborah Stroud
3 months ago
Plumber very helpful will call for Terrance Collins 100 percent
Bryan was very professional and explained the details of the process. We were in an emergency situation and Roto-Rooter came to the rescue. This was our first plumbing issue in our new home of six years. This company is our contact for future needs.
Melanie Shemer
a month ago
Corey Houston did a very professional job and solved my problem. He was also very polite and personable and if I have a plumbing problem again I would like for him to be my technician.
Terrance fixed the problem with my drain line, kept me informed about everything he was doing, very professional and had the problem resolved in short time. I would like commend this gentleman and won't hesitate to call again if a problem arrises. Thank you again, MGuzman
Tonya kelly
11 months ago
I wouldn't recommend you all to nobody y'all broke my gas line on my tanks and under the house and say they are not responsible l had a other company come out they stand behind their work
I had a clogged system the backed up into the home. Contacted Roto Rooter and within an hour a service tech showed up. Diego Diaz, analyzed the problem and solved the messy problem rather quickly. All the service technicians should be as professional and helpful as Mr. Diaz. Very satisfied with his work. Continue the good work!!!!!
Manny was my service tech. He explained everything, answered all questions & professional.
From Carol from dispatch and Mike #0703 nothing but top notch professionals. I felt save and comfortable communicating the issue I was having. Mike 0703 took the time to explain to me what was the problem. Also gave me alternative and suggestions of what kind of service they offer. Also he told me about additional product that they offer like Pipe Shield. Thank you Roto Rooter.
I was very pleased with the service! Mike was our Tech and he was polite and prompt with his service. I will definitely be referring my family and friends.
Wayne was very professional, highly efficient and knowledgeable. He was very respectable and did an excellent job on the pipeline he replaced. This is the 2nd time I have used this company, and I have been very pleased with their work. As a result of these two experiences, Roto-Rooter is now my go to company for plumbing needs. This a five star company, that I will highly recommend to anyone who asks.
I really appreciated the constant communication for the company. DJ came out to unclog my upstairs pipes. He was friendly, explained everything cleanly, told me the next steps. I will definitely use the again.
Made the appointment online which was super convenient and easy. Joe (tech # 2181) came on time and additional people at the company followed up with me to make sure I didn't have any water damage, and that everything was going smoothly. He was friendly and knowledgeable, let me see the process, and gave me tons of helpful tips for the future. A great experience and a great price. Joe was awesome!
The Life of MASON
a year ago
DJ was very knowledgeable and took the time to explain the problem and his solution, which worked immediately. He was thorough and personable. High quality Service specialists are rare, DJ is one of them.
Manny did great work and helped out a ton with my issues and making sure the job was done right! Would definitely recommend him and the Roto-Rooter team to anyone needing work done!
Shacora Highter
2 years ago
Manny3050 was knowledgeable and professional. He arrived on time, explained in detail his plan of action and completed it in a timely fashion. Manny went above and beyond by traveling to locate a part after finding out my shower was out of service for 2 weeks due to a previous company’s mistake. Definitely would contact the company again!
Great service, very easy to work with and super clean. Will call Bryan (tech 1728) again in the future any time we have plumbing issues.
Laura Newburn
4 weeks ago
Our technician, Keenan, was professional and expedient in tackling the problem. He arrived on time and was exceptionally thorough. While Roto-Rooter services are a little on the pricier side, they always come through in fixing the issue.
Bert Purvis
10 months ago
Great experience. Terrance Collins is a very skilled and experienced tech.
Michael Schmidt
3 years ago
Joe (Tech #2181) did a fantastic job! He solved my piping issue swiftly. Will be a return customer.
Next Level Tennis and Education
3 years ago
Sent the first plumber out to figure out what was wrong with my tankless water heater. Told me that I had a bad heater. Went out to purchase my own heater that was $700 cheaper than theirs. When I called back to have it installed, the same problem persisted. I told the new plumber that’s what it was doing before I spent $1200, he said that the problem comes from something the cost $100. I’m going to call this morning to complain about their original wrong diagnosis, stay tuned 😐
Gary was absolutely AMAZING! Hands down the BEST service technician I’ve ever had! He was professional, knowledgeable, and relatable! He didn’t just do the job but he educated us, every step of the way. He even fixed a completely separate issue! He went above and beyond. I’ve never had someone come out to do a job, actually make me feel like they cared. Instead of just doing and saying whatever, just to make a buck. He felt like family! There’s not enough words to describe his work ethic! He’s the only technician I want to come back to my home!
Asha Stanford
2 years ago
I had been having issues for a few weeks with my plumbing backing up and tried going through my home warranty which was horrible. You pay for what you think is a home warranty which covers nothing. I called on Roto Rooter because I had relied on them in the past for a issue for which I received A1 service. On today I received the same type of service and my issue was fixed. I was blessed to have a great technician by the name of Joe who was was very customer oriented and patient. What I can say is even though the task seemed difficult and gave him issues he didn’t loose site of what he came to do and was patient the entire time even after being here for several hours trying to diagnose the issue. It’s the customer service of technicians like Joe that keeps me recommending this company to clients. Thanks again Joe for everything that you did to ensure that we were back up and running despite the long hours that you put in. You left happy the same way that you arrived and I thank you for all of your hard work, dedication, focus and service! Roto Rooter Joe is definitely an asset to your company!
I cannot describe in better words how my plumber experience was. It was great! Yes,and I have a home warranty company that doesn't even compare to the service, respect and professionalism that was displayed in my home. Thank You!
Bridget Weikel
a year ago
DJ was great to work with! Courteous, knowledgeable and resolved the issue. No pricing difference for a weekend call, which was greatly appreciated!
Conesia Johnson
a year ago
Rotor Rooter did an exceptional job when a pipe had to be replaced under my home after it burst. Mr. Russell was great when handling insurance matters. I would definitely recommend this company.
Shawn “A.C.” Carter
4 years ago
Great service by the technician Alonzo #1678. Very friendly and professional. Because my home is old, it required some creative solutions and the technician took no time in crafting a resolution that provided a permanent fix that made it easy to resolve future clogs.
Billie Masoka
2 years ago
Gary was our Tech. He was very personable and knowledgeable. Very thorough. Extremely polite. I would ask for him again in the future.
My service person Kyle, replaced leaking hose faucet and copper T. He did a great, professional job. He reviewed his repair with me. Looks good. I will recommend Kyle for repairs.
Nicole Gillette
a year ago
Emmanuel, “Manny” ,3050, was so professional, helpful, understanding and calming with our burst water heater in our attic. He was so thorough in explaining step by step what we would be having done to fix our problem. He was great with his time management, tools & work. We were really stressed about the whole thing and he made us feel heard & reassured. We are so grateful for his incredible customer service!
steven brown
8 months ago
He came on time. He was punctual, attentive, and respectful. I would recommend him to everyone
Valerie Jackson
5 months ago
Terrance was very professional and the job was done in a timely manner. I would definitely call again with any issues I may have in my home. Thank you
Caile Coughlan
11 months ago
Terrence did a fantastic job fixing the sink. He was knowledgeable, polite, and quick.
Manny was really great, quick, thorough and really nice. He arrived early for the estimate, broke down what was wrong and gave us a price right then and there. He went above and beyond and we’re both super glad we chose Roto Rooter!
Christina Jenkins
a year ago
thank you to Roto Rooter and Plumbing's diligent plumber Ryan out on an emergency call this night.Ryan not only fixed the leak with certainty but also with a quickness!He informed me on the what, whys and how concerning the bursting pipe, the equipment being used, and the clean up being provided after his visit.He took care of the directly effected area, surrounding areas, and areas i didn't think of checking myself!I would say Ryan fixed the problem /twice/ over!!!! all with a positive and kind manner. A highly efficient, knowledgeable, and thoughtful plumber indeed. Thank You!
Cleopatra Jones ll
5 years ago
I just wanna say integrity & great customer services means alot when you have issues with home repairs,,i set up online appt at 8:45pm advised issues with backing up toilet,,7:24 am next day rep called let me know repair tech was on his way ,,Shawn Prunty was on time,professional,,he advised info on preventing future issues,,,& took his time until he felt it was right,,while he was here another service tech Jim,,called to make sure no water damage occurred,,..its been a little hectic moving to new home new neighborhood,,last thing you wanna deal with is waste issues,,you got your eldery sister ,,young son,grandkids,,,its a hazzard & embarrassing at same time,,thanks Roto-Rooter for helping us. ,,i recommend them to anyone that needs help.
AngelInHell301
2 years ago
Gary was absolutely amazing, genuinely caring and concerned, and did all he could to get us the best bang for our buck. Thank you so much! We appreciate you and stay safe!
Lorrie Fulton - Fowler
3 months ago
I had a backed up kitchen sink. I called and they were here within an hour. The service was great! The technician Zack was awesome his very informative he was very professional I have nothing but good things to say.
Wayne and Perry were very professional, and arrived on time. They answered all my questions, and explained the process thoroughly.Provided quality work, and verified that all my issues were resolved before leaving.I will be definitely using Roto- Rooter again in the future.Customer,Larry Conwell
Aurimar Almodovar
2 years ago
Joe #2181 and Russell # 2399 were awesome! They explained everything in detail and made the whole experience a lot easier.
Mike Brunacini
a week ago
Plumber replaced my garage disposal fast and correctly. Andrew was helpful and very polite.
Kristen Inghram
a year ago
Thoroughly done job and affordable as well. Customer service top notch all around. Pleased with quick communication too.
Sierra Trudeau
10 months ago
Terrance was the absolute best!! He was so friendly and knowledgeable and was able to come before his scheduled time. My kids loved watching him work and he was so friendly with them! My favorite part was just talking with him while he worked, he's such a great human being. I will definitely request him if/when another problem arises!
Manny and Mike came to fix my garbage disposal and sink. Extremely professional, went above and beyond. Would recommend, 5/5
The gentleman that came out to my house was very professional and knowledgeable and was able to fix my problem within an hour!
Found toilet leaking into a closet over the weekend,only to have a water noise the day after the repairs .With concern I called it to be checked. Manny came out at 10pm to check it. Turns out it was fine. He rid me of sorry and I was going thru worries at home with a husband critically ill in the hospital. Manny was all professional! Can't ask for any more!
Manny and Justin were great! Fast helpful and came right away.
Terrance is a professional, knowledgeable, and courteous technician. He notified us of his expected arrival time and was right on schedule. Terrance quickly figured out the problem, explained what was needed, and solved the problem quickly. Well done. Roto-Rooter is #1 on our call list for plumbing issues. Thank you for excellent service.
Vincent was really courteous and efficient. He did an excellent job installing my hot water heater. Will definitely go through him again with any other plumbing issues.
Calleigh Floyd
3 weeks ago
We would like to thank Keenan for coming out and doing an amazing job on our clogged toilet that others weren’t able to fix. He is a very loyal employee to his customers. He shows compassion and shows that he cares about his job. He explained everything he was gonna do and after explained exactly what he did. He was quick and thorough. Cleaned up after he was done and didn’t leave a speck of mess. I recommend Keenan for any of your needs. We are very satisfied with his work and couldn’t have asked for anybody better. Definitely a 10/10. Give this man a raise 😂😂
What an amazing job you guys did! This wasn't an easy project and it was executed perfectly. Thank you so much for the quick and professional work that was done these past two days. Ended up feeling like we were family by the end. Highly recommend.
Andrew Mitchell
2 years ago
Manny the serviceman (3050) was outstanding, friendly, knowledgeable, and professional. Did a great job. The persons scheduling the service were very helpful including the follow-up call. The service was on time and very reasonably priced. Many thanks for clearing up a headache causing problem so quickly.
Christine Brinson
a year ago
Our service provider was amazing. Prompt, knowledgeable, and didn’t rush. Would absolutely recommend.
Terrance was awesome! Dealt with the problems straight away in a timely manner, Great job.
Joe (tech 2188) and Karl (tech 5522) were outstanding. They listened to the symptoms and diagnosed the problem immediately. Love the first time quality. Thanks guys!
Francisco Buenaventura
4 years ago
David Nock, tech number 5131 was a real professional. Very knowledgeable and efficient. Outstanding work and will recommend him to everybody I know. He left the place clean and put everything back together. I am very satisfied with his work.
We called Roto Rooter concerning low water pressure in our bathroom faucet. They quickly sent out a service technician named Zack Jaber within the hour. Zack was very professional, polite and helpful. He was able to quickly fixed the problem and price was very reasonable. I will definitely be calling Roto Rooter for future service and I would give Zack Jaber a 5 star rating for being a great Technician for his company.
David Franklin
3 weeks ago
Called them at 7pm with a sewer backup emergency at a rental, and they had someone there by 8pm with a quote and ready to work. Keenan knew his stuff and was great to work with. Appreciate that he took the extra time to explain things. Will use them again.
Sal Maldonado
2 years ago
The technician was very professional he explain to me the details of what happened to my switch which I appreciate his professional opinion they should be more technician like this it’ll make my job much more easier and understand what’s going on I think the technician that repaired my sewage back up and I hope I could deal with the same person all the time.
Theresa Bryant
2 years ago
Manny was very professional, he explained in detail about what he was about to do to try to find the problem. He fixed and tested everything to make sure everything was working like it suppose to, he also let me know that someone else would be coming out with a camera to look further into the system just in case it was something that he couldn't see.
Adam Lawrence
2 years ago
Replaced all my quest piping inside my home. Wayne and Manny were awesome. Did a fantastic job and in record time. Would definitely recommend them for any plumbing needs.
Francine Goddard
a year ago
I truly want to think Roto-Rooter Plumbing Forgetting in contact with me about my bill. They did review it they did return some money back on my charge card and for that I truly appreciate them. Thank you again for reaching out to me.
Greg Anderson
6 years ago
Had an emergency situation in oceanfront around midnight. Home warranty wasn't gonna send anyone out until the following day, even tho water was backed up and flowing out of my downstairs toilet. Roto Rooter dispatched a plumber in under an hour. Robert arrived and quoted me the price and after talking, said he was going to check the city line first. In doing so, he discovered that the city line was the reason for the clog. He advised me to call the city and didn't charge me a thing. I feel most plumbers would have done the $450 service and then told me to call the city.
Manny was amazing...he was very professional and courteous. I would give him 6 stars if possible. He told us what he was doing every step of the way. I would recommend him to any of my friends and family members.
Andrew Hawley
5 years ago
Fantastic job! Showed up right on time. Discussed what needed to be done and had everything up and running in the time he said it would take. He was polite and friendly. The price was reasonable. Very pleased.
Sandra Davies
7 months ago
Terrance was able to detect the toilet leak right away and repaired it to my satisfaction. He cleaned up after the repair like the leak never happened. I am extremely satisfied. Thank you a bunch!
Marc Silvers
5 months ago
Very professional well mannerd and fast wonderful experience
They were fabulous!!! Quick, efficient, professional and able to quickly diagnose the issue with sump pump, get a replacement, and finish installment fast and neat.
Loved the friendly personalities of the 3 gentlemen who came out, the first who initially looked at our pipes and gave us a quote, and then the 2 who then performed the pipe work and replacement of the old pipe system the following week at the scheduled appointment. Punctual, professional, and finished in a very timely manner. And best of all, no more clogged tub! Woo!
I can’t thank Mr. Terrence Collins enough for his exceptional service! He was not only professional and efficient, but also incredibly helpful and had a positive attitude that made all the difference during a stressful plumbing emergency. Mr. Collins went above and beyond to ensure that our issue was resolved quickly and effectively. His expertise and friendly demeanor truly made our day. I HIGHLY recommend Mr. Collins to anyone in need of plumbing services. Thank you so much for everything.
Very knowledgeable and easy to communicate with. We feel horrible that the technician dropped his phone into the tank water while explaining to us what the issue was, but he didn’t miss a beat and kept on pushing through. We highly recommend this service.
Bryan was on time and very efficient. He unclogged the line from the back of my house through the toilet. He explained the line was clogged due to a lot of hair. He then told me he had a gallon of preventive Pipe Shield maintenance treatment that works great to prevent clogged drains. I purchased it from him. I highly recommend Bryan and this company.
Joseph Gehring
4 years ago
James was very professional, knowledgeable and was able to resolve our plumbing issue quickly! He did an outstanding job and if I ever have this issue again, I would definitely want James to be our technician!
Everyone was super nice and very helpful. Things were explained clearly and Emanuel was very upfront about everything and any charges. The work was completed in a timely manner and they were able to work around the chaos of my children. I was very impressed with this being our first issue being homeowners.
We are very pleased with the service and quality of the work. It was an extensive job and they showed up right on time. The attention to detail was refreshing! Darren Warrington and his technicians Antonio and Benjamin were very friendly and professional. They worked a very long day and only took very short breaks. It was quite an extensive job in the crawl space and they took great care to not damage the vapor barrier etc. Additionally they noticed a drip under the shower and replaced the p trap and drain line as part of the job! Outstanding and refreshing to see this level of professionalism. They stayed on site until they got VB city code inspector approval so they could back fill and finish the job. Nice!
T. J. And Manny saved the day!Shower drain was clogged and water backing up.They arrived in no time and got straight to work to clean out the pipe and have the shower draining better than ever.Thanks guys! Appreciate your time and great work.
Lennie Walker
3 years ago
The Roto Rooter duo that showed up to Atlanta Nails this evening were the poster children for if you're going to do something, might as well do it right. The only con is that these gentleman will probably never return to our salon unless they care to get a manicure or pedicure. Phenomenal job and superb professionalism.Lennie D. WalkerOwner
Billiejo Brown
a year ago
The plumber Gary was amazing! He was knowledgeable, he explained everything to us in a way we could understand and he made sure we were pleased with our service. We will definitely be using Roto-Rooter in the future. Just a great experience.
Lydia Gilliland
4 years ago
The plumber (Dave) was out to clear out my drain line within 2 hours of calling on a Tuesday night at 8pm. He was unable to get it unclogged initially, and had to come back the following night to try a few more things. He was able to get the drain unclogged, and all under the initially quoted amount even though he had to do a substantial amount of work to get it cleared. Dave was very friendly, courteous, punctual, and professional. Beyond that, the dispatch folks were very good about frequent communication and letting me know what time Dave would arrive each time.
Roto rooter on 509 Viking dr which is considered the Norfolk one. This was the worse place I have ever worked for the manager brian Payne is the worse manager I have ever worked for. I had an issue with my check he didn't care to fix it at all so I never got paid correctly. So when I decided I couldn't take it anymore I decided to quit and he decided he was not gonna pay me which is against the law. There is a lot of good workers that work there that gets mistreated. For example you got a guy that does all of the managers work and suppose to be paid like one but instead he makes 300 a week. I hope and pray this review gets seen from the top and make changes because that manager does not care about anyone but himself. He belittles everyone. And very unprofessional.
Antinio David
2 years ago
The Service Technician (Emanuel) did an outstanding job!!! His customer service and professionalism was top notch! He was patient and answered all my questions while explaining the repair and safety concerns associated with not having the repair completed properly. Manny is one of the best service personnel to do any work in my home (21 years). I believe he is the best technician at Roto-Rooter! Great job Emanuel #3050!!!!
Michelle Spiegel
2 months ago
Terrance quickly identified the drainage issues and repaired on the spot. Should there be another discrepancy, I will be requesting him again!
Their work was absolutely perfect. Very professional and friendly. Would definitely use them again.
Julie Blakeman
5 months ago
Michael was polite, professional, and answered all my questions.
cheryl dunkley
2 years ago
Technician unclogged outdoor drain and removed toilet. Professional, efficient and timely delivery of service. Technician explained the problem and plan to remedy in detailed and easy to understand language.
Terrance was very professional and polite, I’m glad he was my technician.
Justin an manny, came out to my property first thing in the morning to handle the plumbing issues, addressed the issue an fixed it quickly an efficiently, great people!
Dave was professional, courteous, and went out of his way to diagnosis and fix our gurgling shower. He had to dig down through the mud to just find our pump and not only fixed the issue but rebuilt parts so we wouldn’t get mud in the pump again. Excellent customer service!
Mr. Garnet was very professional and did an outstanding job. We are pleased with his quality of work and his work ethics. We would like for him to do all our plumbing needs and will contact him in the future.
Crystal Selby
3 months ago
Very timely with an immediate response, addressed multiple issues very quickly and efficiently. Great service !!
Thomas Robinson
2 years ago
Only plumbing service I trust to use. Might cost a little more than some others at times, but they are always super friendly, professional and do a great job to solve the issue the first time around. If you want something done right the first time and with high quality these are the guys to call.
Manny (3050) arrived on time, was very courteous, respectful, and knowledgeable. Manny took care of our clogged drains without a problem. I will be calling again for future service.
Kourtney Hawk
4 years ago
I called RotoRooter for an emergency plumbing situation after a holiday weekend. After answering a lot of questions for me on the phone regarding pricing (which I was quite stressed about), they put me on the books for an appointment almost immediately. The plumber was able to come within an hour and I can not say enough about his professionalism and expertise. He was quick and kept me in the loop about what steps he was taking in order to get the job done and exactly how much it was going to cost. My greatest concerns were cost and timeliness and he managed both. I was satisfied and will be calling again for any future plumbing needs! Thanks Adam from RotoRooter!
Katie Mendham
8 years ago
Great service - Technician was out here shortly after we made the appointment with a call 30 minutes before to let us know he was on his way. He was courteous and helpful and helped solve our plumbing issue very quickly. Even worked with us to ensure things were affordable and helped offer some referrals for other services we'll need to restore the ceiling. Would highly recommend! Newport News, VA
Malcolm Roberts
a year ago
Vincent was very professional and knowledgeable on all questions asked. Experienced very detailed on the job that he performed. Would recommend him to anyone!
Adrina Thompson
2 years ago
Tech 2181; Joe did a great job fixing my water heater and was very knowledgeable with other issues in my home. Would recommend
Manny was straight forward and showed up as planned. He and his trainee were diligent and courteous!
Eric Lupinsky
4 years ago
Had all drains clogged - major issue. Mike from Roto-Rooter arrived within an hour after calling and cleared the clog from the clean-out to the sewer main - back in business!
Nicola Gouveia
5 years ago
The technicians were on time and determined to fix the problem. Made sure they stopped the leaks before leaving. Very fair with pricing and didnt push work on us that wasnt a need. Would call them again in the future if need be.
Christian Tincher
a year ago
Terrance was very professional, helpful, and got the job done in a timely matter.
Darrius Samples
a year ago
Best service! Zach arrived on time and was very helpful. Made a stressful situation a pleasant experience
Terrance was very professional and knowledgeable. Showed up in a hurry and assessed the issue and helped us understand everything that was going on. We were comfortable knowing our plumbing issues were being handled by him.
Douglas Ivanac
10 months ago
Solid work done by Terrance. He diagnosed and fixed the issue immediately. Very happy.
Ardaith Brown
5 years ago
We woke up to a busted water heater pipe and Roto-Rooter had someone at my door in 1 hour from the time I called. Even though we ended up having to get a new water heater, our worker was helpful and honest. I feel like we got a good price for the work that was done.
Sierra Burnett
a year ago
Terrance was absolutely amazing! Very knowledgeable and skilled at what he does, because of him looking at my shower I will trust and always come back to RotoRooter with my plumbing needs.
Cole was a very efficient technician. He was courteous and explained everything.
Caitlin Vaughn
3 years ago
Needed a plumber due to waking up to a water filled kitchen. Roto-Rooter responded fast and had their staff to our home very quickly. Kyle a water restoration specialist came first, then Gary and his partner to fix the leak. Timely, professional and friendly throughout. We are very thankful to have this fixed ASAP.
Shawna Schober
5 years ago
Steven was our plumber. He was polite, friendly, accommodating, and very efficient. He diagnosed the problem quickly and explained the problem well.
Bryan and Peter were great as they trouble-shot my system and found the root cause of my toilet leak, as well as other design flaws that contribute to the issue. Here's hoping that we're good to go now!!!
This is PROFESSOR Arthur Diggs and I want all to know that I used Roto RooterTo repair the broken drain line on my home and it only took one man a MrAlonzo Aungon to do a 3man job. He opened my kitchen floor cut out the bad pipes and put in new ones and sealed the floor with cement in record time.I recommend any one that needs plumbing to call Roto-Rooter. Thank you Alonzo for a job well done.
We called late on a Friday afternoon for a clogged toilet. In the past we would have to wait for service on the next day. We were told Gary was in our area and would be with us as soon as possible. I was even called into work and called dispatch to see if I could reschedule for a later time that day and they were very accommodating. When Gary arrived he was very professional and was concerned with getting my toilet running again as soon as possible. He explained upfront what he would be doing and asked if I had any questions once he was finished. He only took about 30 minutes to fix my toilet. Even though it was late and the weather was bad, Gary was very professional and answered all my questions. He even provided me a years worth of drain cleaner to help with our pipes. I would definitely recommend Roto-Rooter.
Antionette Mingo
2 years ago
Brian was extremely patient took his time and fixed the problem. I will definitely use company again in the near future.
Was able to schedule same day service, was kept informed on timeline of tech arrival, tech (Mike) was extremely professional and go the job done in no time.
Chris Grooves
5 years ago
Called at 1 pm on a Monday, had a technician (Alonzo) at my home within the hour and had the problem fixed within 30 minutes. Great work, very courteous and professional. Thank you!
Felecia Gardner
2 years ago
Emanuel and Dj was very professional and friendly. My husband and I will proudly recommend Roto Rooter to anyone. Thank you for sending us two efficient, knowledgeable and professional men.
Elijah was very polite, patient with my kids who ask 9 million questions, and professional. Give that guy a raise.
Bridget Armbruster
8 months ago
Serious blockage in kitchen pipes. Mike was the best repair guy I have used in 50 years. He was professional and worked incredibly hard to clear my pipe. He persevered and got the job done. I would give him the highest rating of any repairs man I encountered ever. Everything about the service call was great. Price very reasonable and Mike went above and beyond to fix my stubborn slog. He was fantastic.
Came out on memorial day with no extra charge. Terrance was incredible and professional. Fixed my main water line in less then an hour!
curtis Daniels
8 years ago
I used your services and I am very pleased with the over all experience. i was advice to get a second opinion ty your excavation specialist reassured me 1. that your work would be guaranteed but my waiting 2. my repairs would be delayed plus i would lose out on your ten percent discount so i took his advice after he explained everything that would be done and the cost and time. Two plumbers, Virginia be. rotor rooter, shawn and barry came out the were very professional courteous. however what great was the gas com. came out and mark the ground, but when shawn started digging he knew they were sometimes a little off. As he got down to the right level he used he hands to probe he found a gas line were there wasn't suppose to be. i than GOD his many years of experience and attention to detail may have prevented a major disaster for me and my family.
Terry and Trey did a great job cleaning out 60 year old cast iron piping. Also gave valuable advice about water underneath house. Clean up was excellent.
Ronald Panciera III
a year ago
Austin was very professional and knowledgeable. The quality of work was top notch. Would
recommend to any of my friends.
Darren Warrington was understanding and beyond helpful- working with my family and insurance to get our repair done. The crew members Terry and Alex worked diligently as well to make sure we were ready for our next step. I appreciate so much the sense of security from this crew knowing they would be there ready to go once insurance came through.
Great experience! Gary was incredibly helpful & fixed the issue in no time. My go-to company for all my plumbing needs!
Thomas Holliday
7 years ago
Very thorough and professional. Took his time and ensured the clog was cleared buy making several passes with the power snake. Cleaned up afterwards and was very polite. We are very pleased with the work
Darrell Patten
3 months ago
Had my drain line from the yard access to the city line unclogged (roots). They were pretty quick to complete the work. They did run behind a little in their time window, but not too bad. Cole was courteous, knowledgeable, and very professional. About an hour to complete the work.
Great experience. Our technician was Alex and he was awesome. Arrived within the timeline and worked diligently on our old pipes and our clogged drain. Polite and very knowledgable. Gave us some great tips on how to keep our plumbing flowing smoothly.He was also nice and friendly with our dogs...Would highly recommend Roto Rooter and big kudos to Alex.
DJ did an incredible job! Was courteous and professional, worked quickly and solved the issue. Very impressed with his work and would definitely make me want to use Roto Rooter again!!!
Danielle Johnson
3 years ago
This review is long overdue and much deserved! It is hard to explain how pleased I am with the service I received on March 18. I want to personally commend Joe (Tech #2181) and the apprentice, Karl (Tech #5522), for superb work. To begin, they showed up on time, were personable, and very respectful of my home. I had extreme anxiety about having to call a plumber. I had no clue what was wrong with my system, and more importantly, how much it would cost me. I have an electrical background, but absolutely no plumbing knowledge. Joe and Karl were much more thorough than I ever expected! I feel so much more educated and confident about my home, plumbing systems, appliances, and their maintenance. Not only did they fix the problems I was experiencing, but they alerted me about other problems on the horizon, as well as their urgency and expected cost. I was really impressed with Karl, the apprentice. I was shocked to learn that he had only been on the job a full week! He was inquisitive and had already demonstrated skill and mastery of the subject matter. As a former electrical apprentice, I can appreciate a worker with a thirst for knowledge. Thank you, Joe and Karl, for making this service experience the opposite of the nightmare I was anticipating! When I call for service in the future, I want you two! You exceeded my expectations, and I am spreading the word throughout my community.
Cindy Pollard
4 months ago
Zechariah Duffy helped us every step of the way through our sewage clean up and insurance claim. He was professional, understanding, always picked up the phone or returned calls in a timely manner. Would highly recommend.
We had the pleasure of having Mr. Gary Banks come to our home to help us with a clogged toilet. Although it was 11 o’clock on a Friday night, Gary was very pleasant and soft spoken. My wife was a bit overwhelmed with the situation and he was able to talk her down out of a near panic attack. Mr. Banks is the only plumber I will ever allow in my home and I hope he stays with roto rooter for many years to come!
While I wasn't really a fan of three different individuals coming to my house, all three were knowledgeable, and extremely helpful. Josh came in and took care of everything. Fantastic company!!
Had a clog in the main around 9 at night on Thanksgiving. Terrance was out within 30 minutes and had it cleared in no time! He was extremely professional and knowledgeable! I have family staying over and waiting for the morning was not an option! Thank you Terrance!
Tiffany Davis-Shaw
2 years ago
Kriston was the nicest guy and arrived on time as scheduled. He was sooo awesome, efficient, and trustworthy. I reallyappreciate and thank him and rotor rooter
Christy Gregory
a year ago
The technician was polite and explained the plumbing issue throughly. I'm pleased he could come on a Sunday, especially when other companies could not.
Vincent B came to my house to fix the water heater and he was great! Such a wonderful and hard worker! The world needs more people like him! 5STARS!!!!!!!!
Daniel Kohlbrenner
2 months ago
Very quick response to a clogged drain line. Appreciate the help !
Very helpful with information. Mike was awesome fixed the issue, and very friendly.
Parris Davis
4 months ago
He was very respectful clean and excellent at communicating I would recommend him to anyone. We need more people in this world like him. Give that man a raise he deserves it
We're happy to hear you received the world-class experience we strive to provide every day.“A young man (Alex) came on a Sunday to do a free estimate on our water heater because one: we had no hot water and two: there was a burnt smell coming from the unit. After investigating he found that the thermostat burnt up to due to condensation. So now our 15 year old State water heater finally went out. He promised to to replace it the next day (which was his day off) with a new upgraded State water heater. Well he arrived around 9am and left before 1pm and left us with a working water heater after he cleaned up the area and secured the other unit he moved out of the way. My wife and I are extremely satisfied with Alex and the service RotoRooter has provided us. thank you very much.”
Matthew Vantrease
2 years ago
Manny (#3050) was very professional and got the job done. Best company I've ever used!
Robert, the technician dispatched to our home, did an excellent and efficient job in clearing our main line drain. He did a fantastic job during the very early hours of the morning ans was truly professional. I have no reservations in calling upon Roto-Rooter for drain clearing needs.
Called Roto Rooter for a backed up sink. There were able to come within 2 hours and kept me updated regarding arrival time. Took care of the clog easily and talked me out of a more expensive service I thought I needed. Price was much more reasonable than my previously plumber who couldn't get to the job for 4 days. I highly recommend RR in Hampton.
Manny was awesome, answered my million questions and made sure he had the issue fixed. Thank y’all so much
Kathy Delbridge
a year ago
My tech was Terrance. He came within the hour, listened to my situation, and set about cleaning my main drain. He was clear about what he was going to do, performed the cleaning, reported his finding, and double-checked that the toilets were working correctly.
Very knowledgeable about the issues I had and professional.
Michael Meloni
7 months ago
Very good job, Terrance Collins was excellent on this job, I would definitely ask for him again if I need anything more done at my house. Excellent job, thank you all very much.
Terrence Collins was very professional and informative, got our drained cleaned quickly. I would highly recommend him to anyone!
Jacqueline Vambo-Estrada
2 years ago
Robert was super professional, nice and early. I had a four hour window when he would arrive and he showed well before that. He was also honest and carried great conversation. It was an unexpected cost but overall cannot complain because my shower works now and they have a 6 month warranty after repairs are done. Would use again for any emergency.
jane o'bryant
9 months ago
Terrance was great! He explained everything that needed to be done and prices were discussed upfront. He was very professional- great mannerism. No more leaks and the work was done in a timely manner.
Although there was some confusion with scheduling which was disconcerting any annoyance I felt was put aside due to the service person, Terry. He was responsive and patient in explaining what he had to do and why. He was efficient and neat. I am confident in the work he did and because of him would recommend Roto-Rooter
Charvin Ferebee
a year ago
Emmanuel Mike and Janice Powell Powell sees me did an excellent job Rachel five stars very professional very organized
Roto-Rooter saved the day for me. I had an emergency faucet/pipes leaking issue and was able to schedule a same-day appointment with no delay after I could not get an appointment with two other companies. Service Technician TERRANCE was on-time, very professional and explained in great detail my issue and what needed to be done to repair the issue. This was my first time ever using this company and the customer service I experienced was EXCELLENT!!
makenzie byrnes
a year ago
Wayne and Perry were great! I was estimated two hours and they were here within under an hour and completed within 35 minutes!! would recommend to anyone!!
Mycalea Mobley
a year ago
I had Manny and Justin come to complete my job which turned into a bigger job than I thought due to the blockage in my pipe being caused by rust. They were friendly, professional, quick and worked efficiently. They were well mannered and pretty forgiving of my dogs who wanted to investigate. They cleaned up their area after finishing the job and put everything back as it was. They came prepared and explained everything they were doing as they switched tactics. I will use this business again if I have any more plumbing needs.
Pierre Laberge
4 weeks ago
On 23 July I had a problem with my drainage. I called Roto Router and a technician named Ali came out and snake the drain line cleared the line which made us very happy he also said that they were going to send somebody out to run a camera down the drain line Max cam over and ran a camera in the drain line and said that the bottom of the drain was ate away and needed to be replaced so they scheduled it for Tuesday 25 July the job was completed at the end of the day all in all roto Router did a fantastic job from now on. I will always use them when I have proms in my house.A+ Bravo Zulu thank you very much excellent work
Terrance and Gavin were a pleasure. They were very professional, knowledgeable, and friendly. I would definitely recommend them with no hesitation. And I will be requesting them both for my next plumbing need.
Chris LaRocque
a year ago
Manny was very knowledgeable, immediately assessed the situation, listened attentively to my concerns, and then dealt with the clog in an expedient manner. I will definitely request him personally and recommend him to neighbors.
Manny 3080 was very professional and knew what he was doing. I had roots going through my pipes and he cleaned it all out showed me the issue and was quick with the removal.
Quick service. Had a plumber here within an hour of calling them. Very professional. Went above and beyond to fix a leak with which we have had recurring problems. Hopefully will not need a plumber again anytime soon, but will definitely call them when I do.
Amanda Schaefer
2 years ago
Although we had some communication hiccups in between visits, the technicians on site & supervisors were professional & knowledgeable. They went above and beyond to get our issue fixed, resolve/make up for the issues, and make sure we had the information we need for next steps to prevent further issues. Much appreciated and would recommend this team!!
michael alexander
a year ago
Vincent did an outstanding job helping us out with an emergency water line repair! He was here in well under an hour on a holiday evening away from his family and had us back up and running with water restored in no time! Couldn’t ask for better service.
Shelby Dixon-Fox
6 months ago
Mike was very knowledgeable and kind! He saved the day!
The Plumbers were very courteous. They were responsive to my issue and they fixed the leak effectively and efficiently in such a short turn around frkm beginning to end. Very Professional!
Brandon Skinner
5 months ago
The job was completed and I was happy with the work done but I feel it was very overpriced I was charged $400 and some change for them to tighten a bolt that we didn't tighten enough.
James was great - I appreciated the speed at which they were able to get out here, and that they were able to send someone out to scope my line after it was cleared.
Tammie Lynne Wright
a year ago
DJ was super! Came out right away and cleared debris we've been fighting for a month with another plumber. Very personable. Reasonable prices. 7 day guarantee. Will be very pleased if it stays clear this time.
Mike was friendly and did a great job!
Mr. Gary was absolutely amazing! He was prompt and on time. Very knowledgeable and always patient with us if we had questions. The service provided was beyond excellent and the work showed at the end. I’ll recommend them to any of my coworkers and customers(I’m a mailman)!!! Thank you again for providing such excellent quality of workmanship and professionalism. You have a customer for life going forward.
Matthew Horton
2 years ago
Quality service executed in a timely fashion. Personnel were professional and efficient. Explanation for the fault was clear and the price charged was fair. I would definitely use them again.
The two technicians arrived on time, inspected the affected area, and clearly explained the issue to the homeowner. In less than two hours, the leaking pipe was replaced. As always, Roto-Rooter provided excellent customer service.
Jeanette Freeman
a year ago
DJ was an awesome young man. Very courteous and polite. Did a great job in draining out the main pipe which was clogged really bad. He was so quick in getting to our house. I would highly recommend Roto Rooter.
Joshua gave us a free, no hassle (no bullcrap) diagnostic and recommended someone who can help us (we're commercial). Covid friendly, polite, professional, and fast!
Heather Cordasco
4 years ago
Renaldo responded very quickly to our call for help. He thoroughly explained the process after diagnosing the issue. He gave us options which allowed us to make a good decision.
Vincent was fantastic! So nice, so understanding, and just an absolute pleasure! Got us back up and running quickly!
Property Services
3 weeks ago
Keenan was great! Professional, attentive, and sincere!
anthony hoskins
a year ago
The young man, Terrance, was very professional and knowledgable of the situation we were dealing with. He was prompt and detailed in addressing the clog that we had. I would recommend him for anyone needing plumbing help
I had a plumbing emergency in the middle of the holiday weekend. The Roto-Rooter guys from Norfolk took good care of me. I am very satisfied with their work, and will turn to them first for my future plumbing needs...
Gloria Kontaratos
a year ago
The technician was professional and walked us through each process starting with the least cost amount and worked up from there.
He was very personable and likeable. I definitely recommend him.
Yolande Hayes
3 years ago
The service technician James McMillan was very knowledgeable about his job. He was very kind and professional. He was able to answer questions that I asked. He took pride in his job and because of his kindness I will surely use your company again and recommend it to others.
Jennifer Harris
2 years ago
Mannie and his team mates had the best customer service and were efficient and knowledge with unclogging sewer lines would recommend 100% for any plumbing needs
We had a leaky bathtub faucet. My husband removed the faucet and it was still leaking. A neighbor recommended Roto-Rooter. I called about 12:30 pm and spoke with a lovely young lady. She advised me someone could be out between 3:00 and 7:00 THAT VERY SAME DAY! When Mike arrived he was friendly, very likable, and professional. He looked at it, explained what the problem was, and fixed it. We were extremely satisfied. Thank you Roto/Rooter!! Also, before Mike left, my husband mentioned a leak under our kitchen sink. He looked at it, and explained what he thought the problem was. Right there on the spot he made us an appointment for him personally to come back the following morning (which was Easter Sunday). We were delighted! He came the next morning and it was fixed in no time at all. THERE ARE NO EXTRA FEES FOR WEEKENDS OR HOLIDAYS!! However, I think they are a little pricey.
My service representative was James McMillan. He was very professional well mannered and knowledgeable. He completed the job in a very sufficient amount of time and really helped me understand things about my plumbing situation that I never knew. I’ve had many different plumbers come and help me with the same issue for the past 7 years and James gave me the best advice that will definitely help me in the future! Thank you James and Roto Rooter!
Our technician was very professional, polite and worked with us to get the job done in a way that insured minimal future problems. Would highly recommend Manny for plumbing services!
Second time using this company for a clogged toilet. Josh was on time, professional, and persistent for the stubborn clog. He was great with clean up and we feel very confident in him and this company. If we ever have issues again we will definitely be calling these guys and requesting Josh again. Thank you Rotor Rooter!
It was easy to schedule my home visit online, my technician Shawn arrived early (called first to make sure that was alright!) and then spent time explaining all that he did. He found the problem was on the City side of sewer and told me exactly what to say to ensure a quick response from them. Within 1 hour, I had a City technician arrive and it went exactly the way I anticipated because Shawn was so thorough. Roto Rooter was punctual, courteous and a very calming presence at a time when I thought we might be looking at potentially thousands of dollars to repair our system. Thank you!
ITS RIME (Chief Whooligun)
4 years ago
Service member #1873; Mr. Garnet provided excellent service beyond my expectations. He listened to my problem and gave easy to understand information about what the issue could be and how it could be remedied.He also talked about the cost potentially associated with the various repairs if warranted.Through a quick process of elimination he discovered that the p-trap needed to be replaced from years of laundry sud build-up and wear & tear.Mr. Garnet got to the problem and resolved it quickly and professionally. He also cleaned up afterwards and left the area immaculate. The price was right & the service was spectacular! Way to go Roto-Rooter!
Shawn and George were prompt, professional and quick. They cleared my main line which was full of roots like a boss. I appreciate their services and will ask for them by name if I ever need any plumbing services done. Thanks for the outstanding service and the price was reasonable for the work accomplished.
Jacqueline Tennant
6 years ago
I was dealing with a insurance claim and roto-rooter kept in touch each day so they could come over as soon as possible, also to let me know that they haven't forgotten about my case. They waited for three days until I finally received the ok from the insurance company.
Velma Holloway
a year ago
Manny was very pleasant and concerned about the situation. Went to great extent to find and solve problems. Very knowledgable and answered all questions. Thank for all your help.
Nancy stancil
4 months ago
Very pleased with the service, prompt and professional
ThermoTrol Systems
a year ago
Within two hours of calling we had a professional at our home and within ten minutes Austin had diagnosed the problem. Our issue was fixed in less than an. Austin explained everything and was very very polite. I will definitely use Roto Rooter again.
brittany files
2 years ago
I had such a great experience with Kyle and joe, they both were very responsive and answered all my questions accurately. They were very helpful and gave me a lot of tips for future problems. Highly recommend this company !
Virginia Strout
2 years ago
Alonzo was so professional, knowledgeable, personable, nice, and kind. He replaced pipes that were routed wrong under the house, and replaced all the pipes under the sink, unclogged the drains, and all with a friendly smile! He was quick and respectful. He also wore his mask the whole time(he was here a while). Would highly recommend Alonzo at roto rooter over and over!! Thank you so much!!!
Anthony and Gavin were great, professional and efficient with the service, knowledge and resources to fix our water heater. I could only hope that the customer service side would take notes on not over booking and giving false narratives as far as there service calls.
Adam was extremely helpful and provided excellent customer service. He clearly explained our problem and the options available. He took care of the sewer line blockage and answered all questions.
Great service. Prompt, polite, and thorough
Laura Zampetti
6 months ago
So professional and got to the bottom of the issue! Very thankful for the helpful service.
Thomas Prewitt
5 years ago
The service that was provided was prompt and the technician was very polite. The only issue with the visit was the technician selling their so called “product”. Giving a little history of my experience with Roto-Rooter concerning this visit was the issue I had with my kitchen sink backing up. This past April I called Roto-Rooter to take care of the issue. It was amazing in such a short time span since their initial visit I had to have them come again and take care of the backed up kitchen sink again. The previous technician sold me the “product “ that I used regularly in the sink plus I took care that things such as grease didn’t get put into the sink. I didn’t expect to have this same issue that I spent a lot of money on last April to have to spend almost $300.00 on again. Hopefully the issue has been taken care of this time. I guess I’ll just have to wait and see.
Terrance was excellent. He knew exactly what the issue was and fixed it. He also explained everything in a very understandable manner.
terrance did a great job with our leaks in our coffee shop and was very helpful in doing so.
Terrence hill
8 months ago
Had a leaking ring, replaced ring and sealed nice. Had another issue with the main drain being clogged, they will be working on that next. Good service, professional.Update: replaced my drain line due to Terra cotta pipes and age, installed a city access point for city to clear their clog. All clogs done, price reasonable, yard looks fine afterwards and no back ups. Overall pleased with work done. I'll update yard photo soon.
I had a bad cog in my sink. The company was able to send someone out within a couple of hours and thr work was dome quickly. Gary was great and very professional!
Roto Rooter— Do not recommend. Called for a broken outdoor spigot at 4. Was told they’d be here by six. Had to call them at 7. They arrived at 8. With no parts to fix our problem. Our water has to remain shut off until the spigot is fixed. Called to complain. I was told that they don’t carry parts for my situation (no plug? No spigot??) and that normally they would come out, diagnose the problem, and then go pick up the parts. How does that work in an emergency situation? Never again.
Taylor Nesbitt
3 years ago
Called RotoRooter because I had a backed up system. They responded with a tech sent to my address within the hour. He was very kind, gave an estimate of the damage and was right on the money when he was done fixing the block and my upstairs shower too. Highly recommend these guys.
Very good experience. I called and they had someone out within an hour and a half. The person who came and looked at the clog was professional, educational, and very quick.
LBPM Work Orders
a year ago
John at Roto- Rooter is the best! He is so professional and knowledgeable :)
Christopher Powell
5 months ago
Had a crazy drain clog in my Kitchen Sink. Called up, and service tech Terrance came out a Monday evening and was able to quickly clear the clog. Professional, courteous and would wholly recommend to anyone.
Danielle Ciavarella
7 years ago
I couldn't take a shower and had to be at work today. I called Roto Rooter and they had a technician out within the hour. Wayne was super friendly and professional. Thank goodness I called them or I would have gone to work smelly!
Terry was great and very patient! took care of all our needs and did everything in his power to give us a great deal
Johana Gonzalez-Santiago
6 years ago
UPDATE:****Noah (District Manager) took the time to call to discuss the situation. He was very attentive apologetic for the confusion and dissatisfaction that came with the WATER RESTORATION. He was a very professional, personable, and sympathetic. Also, BEST PLUMBING SERVICES EVER******When asking for PLUMBING services they sent in a plummer who was very attentive and helpful when describing the problem. However, their WATER RESTORATION services (JAMES KUCENSKI) showed up unsolicited, they did not give any options but instead dictated on one specific solution. They did not explain the process or offered any possible contractors after TEARING UP BOTH UPSTAIRS BATHROOM AND RIPPING UP THE DOWNSTAIRS FLOORING. When calling the number given, they did not respond in a timely manner. They kept saying they needed to call me back but did not. This was very unprofessional in a sense of communicating with their client. In summary WATER RESTORATION EXPERIENCE WAS DISAPPOINTING, CONFUSING, AND UNSATISFACTORY COSTUMER SERVICE . P.S Best plumber ever but AWFUL management (JAMES KUCENSKI)
This entire experience with Roto-Rooter has been confusing. The entire time if felt as though we were getting scammed. Honestly I believe we were. We paid a ridiculous amount for a plumber to come a snake our pipes due to a clog. The cord broke in our pipes while doing so and they said they would come back the next day. Well the next morning we had a surprise visit from a lady there and she took pictures and claimed we had water damage all of a sudden. She did not even use the tool to be able to tell, she literally took them on her phone and quickly showed them. She had me immediately put in a claim with my home insurance so they could come out this week to fix said water damage. When I later asked her to send me those photos so I could take a closer look I got no response. Then I called the next day to ask and I was sent straight to voicemail. Seems a little suspicious. When the plumber came out the next day with a new cord on the machine, he completed his job. However we were told that a person would come with a camera to examine the pipes as that was what was included in the price we paid. No one ever came or contacted us. It seemed there was no communication between anyone that came to see us and it all seemed sketchy. I don’t believe I would recommend this company to anyone unless you want to feel on edge the entire time.
Sarah Hastings
a year ago
Vincent was amazing!!!! He was nice and professional and helped with our emergency plumbing problem. Would use again.
Terrance was amazing! He arrived quickly and was very professional. I called late in the evening and he arrived within 30 minutes. He was knowledgeable about the issue and completed the job quickly. The price was also fair
We called Roto-Rooter because both our toilets were clogged. Come to find out my son had put objects down both toilets. Alonzo came out and fixed them both on a Monday. He was wonderful, quick, and professional. One of them clogged again on Thursday so he came back out and took care of that one. Not my son this time, the toilet just can’t flush too much toilet paper at one time. He gave some recommendations for new toilets to look at for the future. I wish the warranty lasted longer than a week but I would recommend their services for sure!
Paula Denomme
2 years ago
Emmanuel tech 3050 did a very nice job very thorough very polite. I am not happy with the fact that I was scheduled on 5 February from 12 to 2 and at 4 o’clock I had to reschedule for the next day. At that time Angela rescheduled me from 10 to 12 and at 1o’clock I’m still calling and finding out why nobody was at my house. Talked to April. And tech finally showed up at 1:30.
Wayne and Emmanuel were very professional, thorough, and efficient! They arrived on time, quickly diagnosed the problem, gave me a cost estimate, and completed the repair in under 30 minutes. Great job!
Esther Corbin
8 months ago
Terrance was excellent! Explained everything in thorough detail & broke it down so I could understand. He took his time and helped me figure out my drain cleaning issues. Beyond grateful for his help and expertise!
We had water damage in the house. They were prompt, compassionate, knowledgeable and very helpful in walking us through how to deal with it - from the first call to the plumber to the restoration folks. Thanks!
James Hockenberry
6 years ago
Shawn from Roto Rooter was extremely knowledgeable and professional while servicing my home. Identified the problem and found a solution. No hassle.
Absolutely great experience with Gary Banks of Roto-Rooter. Gary Banks showed up well within the time window that I was quoted and had the job done within an hour. He explained everything I needed to know about my drains and potential problems. He cleaned and tested the system to make sure everything was running properly. Thank you Gary and Roto-Rooter.
Daniel MacMillan
4 years ago
Very quick and prompt to schedule an appointment. They were very knowledgable and let me know how to avoid a clogged pipe in the future. Only reason I gave 4 stars is because it was very pricey ($450) for only a half hour of work.
Lindsay Thornton
11 months ago
Terrance was very knowledgeable and careful with my home. He was thorough finding where the issue was and gave advice for any issues in the future. I would definitely use him again!
Antonio repaired the leak under our slab in our garage. He worked very hard to find the leak and repair the pipes. Antonio was awesome.! Will definitely use Roto-Rooter from now on. Thank you Antonio!
Terrance was awesome. He was friendly, professional, knowledgeable and incredibly helpful when he came to our house. We were thinking of using another company but Terrance sold us on Roto-Rooter!-Sean & Taylor
Branden Randall
a year ago
DJ was a top-notch technician with excellent expertise and customer service. He was dedicated to solving the problem and was more than patient. Would rank his service 10/10 and will definitely be using him in the future.
Adelaide Rodriguez
a year ago
Very responsive, we called and they were able to get some one out the next morning. Our technician, Manny, was very professional, informative and did a great job.
Austin arrived soon after I got the call saying he was on the way. He replaced a water heater & gave detailed explanations of the step by step process as he moved along in the job. Very professional and will use this company again for future services.
Wayne and Perry were very professional and got my water heater installed in a very reasonable time.
If I could have rated zero stars I would. Way too long of a story to ho into detail but they quoted $3-8 thousand dollars and invoiced us for over $11 thousand dollars but won't or can't explain why it went over. I know they billed for more equipment than was there and charged us for removal of a vanity that was never removed as evidenced by their own photos. Stay away from this company.
Doug Uhlmann
7 months ago
My Technician was Terrence Collins, I have to say he was above reproach when it comes to professionalism. After I explained to him what had been going on with the water backup in my house, he assessed it to be a mainline clog and went about fixing it. He explained to me everything he was doing and left everything as clean as he found it. I would definitely recommend RotoRooter to get the job done correctly. Thank You to technician Terrance Collins once again.
Andi Bradley
3 months ago
Terrance was outstanding, very professional.
Great service! My main sewer line had backed up. Roto-Rooter was there in an hour and diagnosed and fixed the problem. They used a snake to clear the tree root and clogg that was backing up the line. It turns out that the connection from the house to the main line does not fit properly. Very friendly professionals that came out. Thank you for your help!
I had a very expensive kitchen remodel 2 years ago and the pipes under the sink kept leaking Within 2 hours of my phone call to RotoRooter two plumbers came by and corrected all the piping under the sink for a very reasonable price
Sente'e Hunter
2 years ago
We had an emergency plumbing situation today. We called Roto Rooter, they had someone at our home in about 2 hours! They couldn’t have sent a better team. MANNY AND DJ WERE AWESOME!!! They were professional, knowledgeable, and efficient with everything! They came in, assessed the situation, and gave us an explanation and a quote within minutes of being in our home. They got the job done quickly, and communicated with us as they worked. These guys need a raise!! Thanks for saving the day fellas!
Emanuel was amazing; punctual, knowledgeable and friendly. Highly recommend using rotor rooter!
Anthony Litwin
5 years ago
I called at 7am and my drain was unclogged by 9:30am same day. The tech was honest about my options. Four stars because the price seemed higher than I would've expected to clear a garbage disposal but the rest of the experience was very good.
Carter Green
5 months ago
Cory and his partner were excellent and very helpful. They showed professionalism and explained the process to us very well. Drain cleared very quickly. Then the camera guy came and showed us the line was clear.
Haleigh Reitzel
10 months ago
Had a broken Flange and Terrance was extremely timely and professional. He fixed it quickly and was very friendly and knowledgeable.
rafaela pacheco
3 months ago
Cole was very quick and professional when cleaning our drain . Answered all our questions
Dustin was very polite and understanding he took his time and listen to me and also explain everything to me step by step. He snake my clean out, outside and made sure that line was clear and than he came inside to look at my washing machine drain that was also backing up. he tried with 3 different snakes it seem to be very challenging but Dustin didn’t give up he arrived to my home at 5:45 and didn’t leave until 8:05pm. Dustin is a Hugh assets to your company and please give that young man a raise he defiantly deserves it.Thank you once again Dustin for your hard work and great attitude!Kim Johnson
Service technician Terrance Collins cleared a main line clog through a pulled toilet. Thorough and professional, he explained our problem and what he needed to do to resolve. Working late Sunday evening for us, he got our situation totally cleared. Polite and courteous through the entire service call. Terrance is a real pro!
Allyson Kruczkowski
5 years ago
He came to the rescue with in an hour and made sure the houses plumbing was in tip top shape before he left! Robert was efficient and kind! He put up with all my questions, gave advice on what to do, and helped me as a new home owner to understand all the possible outcomes. I would for sure call Roto-Rooter again in the future with any other plumbing issues!
Brandy Schlossberg
2 years ago
Manny was fabulous. On time, fast job, explained every step of the process. Over all terrific job.
Michelle Fielder
2 years ago
Manny (3050) was awesome! Quick, professional repair and he explained everything as he went along. Great job!
He was really nice and gave us updates as he worked. I will always ask for him when I need service.
Susanne Hopkins
2 years ago
Zack was incredible! Very professional, fast, and thorough. I greatly appreciated his help and fast assessment of the problem. He went above and beyond with consideration, like fixing the kids’ bathroom first in case they needed to use it while he fixed the larger problem. I wouldn’t hesitate to use him, or this company, again. The pricing was also extremely fair!
Zabet W (CC)
10 months ago
I highly recommend Zack from Roto Rooter!He is phenomenal 🤩💯He found the problem and not only that he found that we in home DID NOT cause the problem he found that there was extremely decomposed old we decomposed old baby wipes blocking up the sewer system.Zack is clean cut and highly professional very respectful and efficient! He got the job done within mere minutes and made me a strong believer in his company!Thank you Roto Rooter for having such a fantastic person working for your company and sending him out to us!
I woke up to a completely stopped up toilet that was backing up into my bathtub. When I went downstairs I was devastated when I saw the water coming out my ceilings and running down my beams. Called Rotorooter and they were there in abt an hour. Not to mention this was 7am on a Saturday and I live in Newport News. I had my drained cleaned and the restoration team in to do the demo. All done the same day. Supervisor even came when I was all dry to check everything. EVERYONE was FANTASTIC, calming and knowledgeable. I would and will recommend to anyone.
cindi kilpatrick
11 months ago
Terrence Collins was great! Knowledgeable, courteous, professional, and quick! Had what he needed and got it done perfectly!
Laura Villa
10 months ago
I cannot state enough Terrance Collins the technician was absolutely amazing! This man took the time an kept trying to find where i was having leaks from both of my bathrooms upstairs. He did not give up & thanks to him im at ease now that this is fixed! He is very professional an will break it down for you step by step of the processes! Definitely calling him for any other home repairs that he does. 100% recommend Terrance
Sharon Hinesckxi
a year ago
The associate was so professional and helpful. They did everything they could to fix the issue and ensure that we were all set before leaving. Dj did a great job.
Lusheen Shelton
4 years ago
Technician was on time. They came out to unclog the toliet and charge $500.00 for a 30 minute job. Two days later they were called back out for the same bathroom and didn't charge us, because it was under a six month warranty. A week later we called them back out there was water coming out shower when you flush the toliet. They said it was not under warranty and it will be $1100.00 to fix the blockage and we paid. It. Three weeks later we are having additional problems a camera was order on there first visit know one came out. When the technician came out this to unclog the toliet the same toilet from the first visit. He requested for a camera, when the camera technician came out he said it will be $1500.00 to clean out. He also brought to my attention he need half that same day and the remaining balance after the job was done.He ask me was money a issue. I looked at him and said no. I made a appointment to have the job done. But I canceled it do to over pricing. Me and my husband fet insulted by the technician comment. In addition Rotor Rooter has been out to our home 6 times in one month and I have a stack of invoices. I have reached out to other local plumbing companies for a clean out and the price is less than $450.00Over price company over rated, shop aroud before you call Rotor Rooter. They are all about the money and not customer satisfactionI did receive a call from one of the supervisor apologizing for my experience. It is hard to believe that. I spent $1100.00 +$ 500 and still having problems till today. I received a $500.00 refund 2 weeks ago for not being happy with your companies service and still have problems. I contacted another local plumbing company in Norfolk and there prices are way less for a real clean out. I will be using there services. Seems like Rotor Rooter is all about the money and there comission.My warranty didn't mean nothing with Rotor Rooter.
If every technician is as knowledgeable and helpful as Josh, then I would absolutely say Roto-Rooter Plumbing is the way to go! Our plumbing backed up from the toilet and flooded the entire bottom floor on a Saturday morning. I called several plumbers for quotes on Saturday afternoon and found they all charged time and a half or double time on weekends, which was terrifying since I am a new homeowner and wasn't even sure what I was dealing with therefore had absolutely zero frame of reference for what it might cost or how long it might take... I am so thankful for Roto-Rooter Plumbing in Norfolk! ZERO dollars to have the technician come out, diagnose the problem, and tell you EXACTLY what you will pay before you commit to anything. Did you hear me?? Not an estimate... the ACTUAL PRICE! Whether it takes 5 minutes or 5 hours. And sure, if it takes 5 minutes (highly unlikely) then that's a lot of money for a quick job but it is specialized work and the reason I called is because I couldn't do it myself and I needed a professional. It's worth the peace of mind to know exactly how much money you'll be on the hook for, rather than waiting for the technician to complete the work while you count and calculate the minutes.Our job took about 2 hours and was well worth the price, not just for the service provided, but also for the incredibly helpful knowledge and suggestions from Josh, our technician. He spent the time to explain what the problem was, why it was a problem, and review all the best and worst case scenarios and how to navigate them. Still not a fun situation to be in, but at least we know what we're dealing with and how to proceed!
Robert Turner
4 years ago
I had a very good experience with Shawn prunty he was very professional polite and he explained everything to me that I needed to know I recently had three other different companies come out to my house through a home warranty that I own and I didn't get the problem fixed until Roto-Rooter came to my house very happy and will use again if needed
Frank Rossi here. We used Roto Rooter plumber in Virginia Beach. They did a good job. A little expensive but at least they did a good job.
Out of the four hour window I was given the team showed up within the first hour and after a brief conversation about the issue, they got right to business and quickly diagnosed the problem. They were efficient and took plenty of pictures and video of the issue so I could see exactly what was going on. Definitely recommend, and will definitely call again next time a problem arises.
Terrance was great. Had clogged pipe in the utility room and he assessed the problem quickly and solved it just as fast. Highly recommend.
Zack was courteous of my home. He communicated the problem well and worked efficiently at fixing it. I appreciate his patience working around me working from home.
David Ballentine
7 years ago
Called with Main drain clogging up the Company sent a tech out within 2 hours. The service Tech Lorenzo was fantastic for proffisional and a hard worker. Looked at the issue and spent a lot of time before giving me a price. I gave him the oky and he spent a lot of time working in bad weather to correct my issue. Takes his job very serious and has very honest with me.Will not hesitate to call again.
DJ was very nice, he worked very hard. He was kind and courteous. Thanks to him he cleaned out the horrors my brother in law left in our pipes.
Shonia Chesher
4 months ago
Technician Eli very professional and friendly excellent work
I was scheduled to have an appointment between 8 and noon. The technician came close to 2:00 pm. My repair was minor, to replace two flush valves for 2 Manfield toilets. The parts cost me 47.64. The labor charge was $300.00 . The technician was here for 35 minutes. After calling several other companies and comparing labor charges, I strongly feel the labor charge for this job was excessive .have no intentions of using this company again.
Mark Sabater
2 months ago
Bryan was very prompt and professional.
Emmanuel was very kind and knowledgeable! He let us know about another issue that we didn't see at first.
Michelle Moore
2 years ago
Manny (3050) was great. Worked really hard to find the leak under my sink. He did a great job explaining what he was doing and answering all my questions. You get what you pay for and the work that was done and the 1 year warranty makes me feel good.
The Technician James arrived at the stated time; explained in detail the process to be followed and upon my approval started and completed the job in a timely manner. I did ask a question or two along the way which was responded to very professionally and to my satisfaction. James is a great representative of your company.Should there be a need for plumbing services in the future. I will call Roto-Rooter and ask for James.
Andrew Kellam
7 months ago
Terrance Collins was great. Professional and informative. Pleased that he resolved our issue.
Pamela Burson
6 years ago
Toilet was bubbling when running water in the sink. Called & Mike (#703) was dispatched. He was courteous and professional. He took the time to listen to the symptoms & explained the problem & how he would fix it. He gave me an estimate & after I agreed, he got right to work. He was able to resolve the clog pretty quickly. He cleaned up the area when he was done. I would definitely use Roto-Rooter again & would request Mike.
Justin and Manny were very prompt and professional. They fix both issues I had and cleaned up after themselves! Highly recommend!! Thank you guys!
Terrence Collins was my responding plumber. He was very professional, courteous, knowledgeable and personable. I felt like we were in good hands as soon as I met him and it turned out to be true. He found my 2-way clean out plug, which happened to be hidden in a flower bed by the previous owner, cleared the mainline and gave us tips to get by until the entire job was done (it's more than a clogged issue). Either way I appreciate Terrence and his professionalism and though I don't plan to have more plumbing issues, if I do I hope Terrence answers the call.Thank you!
Bonnie Wilson
2 years ago
Wayne and his associate were professional. I received the phone call when they were coming. They arrived on time & were wearing protective masks. They easily assessed the problem and proceeded. The problem & solution were explained and the problem was resolved. They were professional and efficient. I was very pleased with their service.
Emmanuel and DJ came out late tonight to clear a tough main line clog. They were great people to have work on my issue. They explained the issue, what they think caused it and advised on a long term solution to the problem. Super professional and will definitely call again.
Connie Tanedo
10 months ago
Terrance Collins was great. Recognized my issue right away and went right to work! A great representative for Roto rooter!
Manny and Mike came were both professional, understanding, and did a great job communicating the issues. Great customer service in an era where it's hard to come by!
Leslie Sutton
2 months ago
Terrance was professional and on time. Highly recommend!
Jamal FadesemAll
a year ago
Terrance Collins was courteous, efficient and very knowledgeable. He’s a great asset to this company.
Oshay Norfleet
2 months ago
Terrance was very professional and walked me and my wife through everything he was doing. A+ service I would recommend him to anyone.
Jonathan Aponte
7 months ago
They were able to get to my house earlier than scheduled and fixed the issue within minutes. Very professional. I definitely would call them again if I should have any other problems in the future.
Amanda Hartzell
a year ago
DJ was professional and easy to work with. He explained the issues and the repairs/parts needed to fix them. He had the repair completed in no time.
I had a sink overflow and it left my toilet with a smell. I attempted to fix it myself. To no avail and frustration I called Roto-Rooter. They sent a young guy with unruly hair, he was late, and when he came in I asked him how long has he been a plumber. 1.5 years he said.So he goes in to a toilet already taken apart and said you just need a wax ring. So he goes to get one and returned an hour later. He attempts to place the toilet back on and the toilet is moving. I said that is not right it is not suppose to move. After a few attempts I asked him to leave because apparently he didn't know what to do.He insisted I pay 356.00 for the attempt and I said I will not pay anything you didn't fix anything. He then said well we will just put it on your credit and in to collections. I said go ahead. Leave my house. He kept saying you need to pay. I then said out of my house forcefully. I called Roto-Rooter and explained what happened and the supervisor. I explained to him the situation. Then the plumber is knocking at my door indicating I need to sign something.Very very unprofessional.I thanked the supervisor for calling me and I didn't pay for this terrible service. I then went to get a wax ring and new bolts, and installed the toilet myself. I am a 62 year old woman. Go figure
Sonja Richardson
a year ago
I highly recommend Roto Rooter and Derick for your plumbing needs. We called on a Saturday afternoon and Sunday morning he was there. The technician was nice, professional, explained things and got us taken care of in a reasonable about of time.
Michelle Gaduyon
2 years ago
Manny (3050) was very professional, polite & straightforward. He showed us an issue which contributed to the clog issue we had. He fixed the second issue, followed safety protocols and cleaned the work area thoroughly.
Excellent response time on a weekend! Service Technician, Steve, was excellent, was thorough, efficient, cleaned up after the job and had good follow up recommendations.
Michael Moore
2 years ago
My drains from my clothers washer and kitchen have been backed up and using either of them caused water to come up in the other. This had been going on for 8 months and we thought we just had leaky pipes. We eventually tried to flush it and snake it ourselves, but we only actually completely clogged the drains! We made an appointment at around 4pm today and they arrived same night at around 7pm and had the issue resolved by 830pm. I was astounded with how well it went with my Tech, Gary Banks, being a wealth of knowledge of good plumbing-keeping tips. Roto-Rooter also offers coupons for various services on their website and I managed to save 15% on my pipe cleaning! I'd definitely recommend the Hampton Roto-Rooter.
Darshel Alexander
5 years ago
We had a backup in our downstairs toilet that also caused a backup in our tub. The first company I thought of was Roto-Rooter.Corey came out and took care of the initial problem but found another. Apparently a cable company may have cut into my sewage pipe a couple of feet down. Long story short, Alonzo Aungon came out first thing, explained in detail the process, was polite and professional. And the best part, Corey quoted a price that didn't make me feel like I got ripped off. Crisis averted. I would definitely use them again.
The tech was knowledgeable and thorough. Manny #3050 when he left my problem was fixed and I think I got a fair price for all he did. ( sorry for being the first stop of your day).
Temple Duquette
7 years ago
I had 3 different plumbers to my house, all were quick to say what it was & a high cost to repair. Roto-Rooter was on time, very nice, access the problem first. Very smart guy. Said if I can't fix it you don't pay. Wow never heard that. Took his time, found out where the problem was the toilet, stop gave me a price, and then finish the job. He also cleaned up his mess (& my tub!!) Very nice of him to do that!!!Yes the water was backing up into the tub. could not use this bathroom at all. I was not expecting him to clean the tub. I am very happy & will tell all my friends & neighbors about you! Thanks so much!
Jeremy Boykins
a year ago
I want to say the tech who came over was named Josh, removed the old water heater replaced it in a few hours no problems, it looks better than it did when he started. No complaints
Brian Ordille
2 years ago
Gary was an excellent technician, true to his word and very knowledgable. My hot water heater didn't pass city inspection, he came in and fixed everything to code.
Wayne and Curtis were exactly on time. Explained to me how the process would go removing the old water heater and installing the new one. They answered all of my questions with professional answers. Would be happy to have them in my house again.
The Family house
3 months ago
Very professional. Didn’t give up till the job was done! I really appreciate his effort
Cynthia O'Hara
2 years ago
Emanuel and Josh replaced my water heater. They were very professional. They were eager to answer all my questions and kept me informed of the progress throughout the job. Thank you for the service.
Ashleigh Bowman
3 years ago
Had to call to make an appointment to have someone come find out the problem. When I called, I was greeted by a friendly representative. They were able to get someone to my house today to figure out what is going on and tell me how much it would be to fix it. Not only was it today, it was within the hour. It was free for them to come out and tell me what they thought was going on with my drains. Matt (the tech) was very professional upon arriving. They fixed what they could and the one drain that they couldn't, they got one of their specialty camera techs to come out. Would recommend the company every time!
Technician was very polite and professional. If you are provided with the services of Austin, I highly recommend him.
Kevin Pacini
2 months ago
The two gentlemen were very helpful and friendly. They were able to clear the house drain fairly quickly.
Ernestino Montijo
4 years ago
Shawn and George were my service techs for the day. Since I’ve never experienced plumbing issues, I did not know what to expect having a tech come out. However, throughout their visit, Shawn and George dropped a ton of knowledge! Their service was sanitary, efficient and quick. Noise level was expected. I appreciate the knowledge and help; and if ever in the future I need some help, I’ll be calling Shawn.
Lynnette Danko
2 years ago
Manny was awesome! He was very kind, efficient, and professional for the entire visit. When he located the issue he explained the problem and solution to me in full detail and left no question unanswered. The price we worked out was totally fair as well. I highly recommend Manny and Roto-Rooter for your plumbing needs.
Katherine Kramer
a year ago
There were a few issues that needed a second visit. RotoRooter honered their guarantee.
The laundry was successful unfortunately the the kitchen sink is still leaking.
Patricia Howard
3 years ago
The service was excellent. I liked his professionalism and his ability to communicate and answer my questions.He worked on my problem and shared some other things that I needed to do.I really liked the fact that he was a Christian man.I would recommend him on his quality of work and his kindness.Thanks,Patricia Howard
Richard Sliwoski
a year ago
Manny was just incredible. Very professional with great customer care. If i could, i would hire him to work for me.
Called for a plumber today slightly before 1pm and was given a 2pm-6pm window for the employee to come out today. I later received a call at 430 saying they would have someone out here within 2 hours. The next call I received about 2 hours later and they told me nobody could make it out today. I am unable to turn the water back on in my house until this toilet is fixed due to how it broke and this was very frustrating.
carlos notyce
7 years ago
Chance, came to the house very professional. Within a hour my pipes were clear all toilets flushed and water was moving smoothly down the main drain. I would definitely recommend roto rooter to anyone that has a emergency plumbing problem.
Thanks Chance!
Not my first time using Roto-Rooter, they are and will always be my first choice in plumbing recently had a broken fill valve called Roto-Rooter at 9am had a tech at my home by 10... service completed before noon... the service is fast and clean... the customer service is great and the rates are very affordable!
Nancy Varela
6 months ago
Omg Zack, was so amazing with his knowledge.. certainly put my mind at ease.. thank you Zack!!!
Vincent was extremely professional and very knowledgeable in his craft! Coming from a retired builder, he is an amazing commodity to the business!
Amina Gilyard James
a year ago
DJ was very professional and worked quickly. He identified the problem and was in and out in no time! Will definitely use Roto-Rooter again.
DJ came out within 2 hours of my call. He thoroughly explained what caused my clog and quickly fixed it. He even cleaned up after! Will definitely use them again.
moonchild crabby
2 weeks ago
Our plumber Mike V is a true professional. He is very knowledgeable, and has excellent customer service.
darthtrumpet81 (darthtrumpet81)
8 years ago
The team showed up early in the 2 hour window and finished their work within 30 minutes. Both workers were courteous and professional. Recommend this company.
Yolanda Perry
2 months ago
The service tech was knowledgeable, friendly, and quick.
Sarah Sarillana
a year ago
Dj was professional, friendly and quick! He showed up on time with a can do attitude and fixed the clog with time to spare for me to make dinner!
Shaq Gravey 2
2 years ago
The technician was very professional and informative about the service he provided before, during, and after the job was done. Service Technician name: Ryan #5884. All and all, thank you. I will definitely be a returning customer if something else goes wrong in my home, without hesitation!
Fast, courteous. He fixed a toilet that was leaking, replaced seals. Hopefully it'll work, I believe it will. He left everything clean, was very pleasant. Only bad thing - your prices have gone up quite a bit since last time I used you, much more than inflation.
Candice Gilliam
3 years ago
Both Joe 2181 and Karl 5522 did a great job working in my bathroom 🚽 quick and fast! They were both professional and I will continue to request them at Roto-Rooters!
Courtney Elliott
2 years ago
The techs name was Ryan and he did an outstanding job with fixing my issue in less than 30 minutes! I am beyond pleased! Thank you for having workers who care and get their job done:)
85 YEARS OF BUSINESS DOESNT ALWAYS DESERVE YOUR BUSINESSThis review received an extra star due to the professionalism and character of technicians William and Tiko. These guys were a pleasure to work with and didn't charge me for the visit or the diagnostics they performed.My issue started when my 17 year old daughter accidentally flushed a very large keychain down the toilet. Within 24 hrs all of my facilities were backed up and offline. I called out Roto-Rooter. William arrived on time and was a really nice guy. He tried to locate my exterior clean out but was unable to identify a location for the cleanout. I was curious why he didnt go into my crawlspace to investigate my plumbing for further insight to the existence of a possible clean out. From there we waited and chatted for about an hour, waiting on Tiko to arrive with a camera to locate the obstruction. Tiko was able to located the obstruction 32 ft down line from the toilet. From there William moved in to try and snake the obstruction out and push the debris into the main city sewer line. He tried to insert the snake through toilet flange opening, however he could not navigate the snake through the bends in the piping and was not able to reach the obstruction. The recommendation was made to install a exterior clean out and perform a high pressure flush to dislodge the obstruction. We briefly discussed pricing and it was going to be ALOT!From this point I explained that I wanted to get a 2nd opinion before moving forward....William and Tiko remained very polite and gave me a business card.....From there I call Newman's Plumbing, they came right away, quickly discovered that I DID indeed have an exterior cleanout and were able to clear the obstruction within 30 mins. Through the process of talking with Newman's plumber I discovered several troubleshooting errors caused by Roto-Rooter. #1 Unable to locate my cleanout, and were going to install an additional cleanout at high cost. #2 trying to snake the obstruction from the toilet. The bends in the piping makes in nearly impossible to gain entry into the main line due to the rigidity of the snake. It simply cant bend enough to get past those bends. #3 Newman's explained that the correct course of action for removing this obstruction (without an external cleanout) would have been to cut a small hole in the pipe below the bends as to ease entry to the obstruction....but of course I actually had a clean out so this method was not needed.Although I commend the professionalism of the techs at Roto-Rooters it was apparent that they lacked heavily in experience and training. I also felt as if they were trying to upsell me into a situation that was much more then I should have to pay.Use recognized experts when searching for home repairs. Just because a company has been around a long time doesn't mean their name carries the same weight that it once did. Roto-Rooter has sold out and obviously placed profits above service. I will never use Roto-Rooter again.....but again, William and Tiko were very professional and decent men but were obviously in over their heads on this one. Newman's Plumbing gained a customer, Roto-Rooter lost one.
Chelsea Hutchison
2 years ago
Zack was very professional. They had someone out quick and he fixed our issue completely. We will continue using this company.
My first time using this company. Garret was very friendly, honest and he showed compassion to my issue. He wasn’t going to leave until the problem was solved. He even cleaned the area when he was done. Amazing!!! I will recommend the company. The price was reasonable as well.
William Church
a year ago
Manny was awesome. We were in a bind with no water in the house for a family of 4. It was after-hours and the parts store was closed. Manny was able to get our water back so we didn't have to leave. He was very informative and professional. Highly recommend.
Angela Sparhawk
3 years ago
John and his crew were amazing. We had a major plumbing issue which involved replacing the main drain and an insurance claim. John was very knowledgeable about working with the insurance company and got the repair scheduled and taken care of quickly. We are so happy to have our plumbing back thanks to him and his crew's hard work!
Richard Kinney
2 years ago
I am a long time To Rooter customer.Technician, Manny very polite and competent, after attempt to repair initial problem did not work he offered alternative to install a new hot water heater due to obsolescence of availability of parts. Something I was well aware of due to age of equipment. Manny obtained and installed a new system which is as I said something I expected. Job was well done.
I had a major sewer line back up and Roto-Rooter sent their plumber Aeryx Cox. He was very professional and kept me in the loop with everything that he was doing. He gave me recommendations for the future to save me time and money. This was one of the best experiences that I have had with any type of contractor. Thanks!!
Peter and the team at RotoRooter are amazing! They were fast to address our building’s issue and sent Peter who was nothing but professional and a pleasure to work with. I highly recommend them for all your plumbing needs!
Rebecca clemente
4 days ago
I called early in the morning and they responded within a few hours. Very quick and efficient service. Mike V made sure to explain everything he was doing, so I was never in the dark.
Deklyn Ryder
4 months ago
Terrance Collins came out ahead of schedule and quickly identified the problem. He was extremely professional and super friendly. He even had Preston come out to run the camera through the pipe and show me exactly what the problem was. 10 out of 10 would use and recommend their service again!
Chester Forehand
a week ago
Mike V. Was a great technician to aid in our drain stoppage.
Jackie Sandoz
2 years ago
Manny did a great job fixing the water line to my refrigerator. He was polite and professional.
Janet Doyle DeFatta
a year ago
Josh arrived on time, was very professional and patient with me , explaining exactly what he was doing and why. RotoRooter stands up to its long history and name. I had difficulty with my Home Warrenty company Achosa, and Josh patiently waited and assisted me in every possible way. I highly recommend RotoRooter and Josh as a service tech. However if you have Achosa as a home warrenty company I would advise switching companies as soon as possible.
James McMillan (Service Tech# 5159), our Service Technician was honest, friendly, and very Meticulous in his job. He showed yup in a timely manner and gave me the options and a fair pricing. I will would give him a call again for any of my plumbing and draining needs. Roto-Rooter from the get go was phenomenal from the Customer service rep on the phone to James, our Service Tech. Thank you for all you do and Look forward to a Nice, Hot shower!!! Bravo Zulu, James!!!!
Garnet was great!! He detected a problem that require additional help. Tito was the second technician to come and he ran a camera down the piping. Both of them were very professional and helpful and patient. There is also a supervisor that stopped by to double check everything. This was on a Sunday, so we really appreciated all the work they did on the weekend.
Plumber did a great job. The business itself not so great. Said would be out Sunday between 4 and 8. Then called and said Monday between 12 and 4. Finally someone came at 6:15. Very happy with the job he did. Not so happy with the company.
Jason Willwerth
2 years ago
Ryan was very professional and talked to us about each step he s doing so we understood. Very polite and professional. Uniform was squared away and he represented your company very well. I would not hesitate to have him on my team. Very ni e young man!!Keep up the good work Ryan!!
Lee Huffman rocks! Had a sewer line that deteriorated. Challenging to say the least because the line was broken under another tenants suite. Because the line and subsequent backup was servicing a restaurant, we needed the work to be completed quickly. Lee came highly recommended and was called in for a second opinion. Lee assessed the situation and before confirming previous plans to cut the slab in the suite next door, he came up with an alternate plan that brought the sewer line out the back door of the suite, then subsequently tying it into a different lateral within 30 feet of the back door. While the repair was costly, if we would have gone with the other recommendation, the loss of revenue from the suite next door would have been significant, not to mention the cost of pouring a new section of slab as well as installing a new carpet. Lee called in his crew who worked into the late evening (a Friday evening at that), returning in the early morning to complete the job quickly, professionally, and without a hiccup! Been using Roto Rooter for years and Lee is at the top of the list for major work. Thank you to Lee and crew (John Miller and gang from Rock Solid Concepts) that worked with him to get this job done so quickly after getting the call late on a Friday afternoon. Been in the facility management business for a long time and this was one of the best responses to an emergency situation that I have had the pleasure of being a part of.
arlene moore
2 months ago
Terrence Collins is great good service prompt and fantastic technician. Need to change 4stars nothing to do with the technician. But the company until now almost June already paid to get checked out for any gas leaks!!! until now they claimed they already put work order for the city of Portsmouth utilities to call me !!!
DJ came to the rescue toward the end of his shift when our toilets were overflowing into the house. He was professional, personable and fixed the problem quickly!
Connor Merideth
a year ago
I had 3 plumbers from A1 come to my house and charge me hourly to clean my pips out telling me it was roots and Roto-Rooter came out and did it for a flat rate and verry quickly, then when the plumber couldn't figure out what was wrong but he knew right away that it wasn't tree roots he had a person come and look in my pipes with a camera. He found that my pipe was collapsing and physically showed me on the screen. All together they were verry trustworthy and extremely hospitable, not to mention they did there jobs quickly and effectively all while being able to talk to me and answer any questions I might have. The little bit of extra cost is well worth the peace of mind when you go with Roto-Rooter... thank you...
Terrance Collins was the best. He ran the snake all the way to sewer in the street and cleared the pipes with no problem. Very knowledgeable and friendly. I would recommend him to my family and friends anytime👊🏽💯
We called rotorooter to come out & clean our slow drains in our older house. A plumber had been called 3 months before & the drains started getting clogged again. Shawn came out & scoped & cleaned the drains in our house. He did an excellent job & the drains are running much better than when the plumber did them. I'm very happy with the job Shawn did & the warranty is better for a much better price. Rotorooter was very professional, got here on time & finished quickly I'd recommend rotorooter to my family & friends. Call them.. You won't be disappointed.
The service technician, Ryan #5884, was very professional and explained every step in detail but in a way that I could understand. He is very knowledgeable regarding the plumbing services needed and made the process seamless. I would recommend him for any plumbing or sewage service needed!
Sylvester Walls
a year ago
Emanuel did an awesome job. I called my warranty prior and they couldn’t find anyone to do the job tonight. I had two toilets and two tubs full of sewage water. He came through and took care of the problem.
Wayland Benson
9 months ago
Terrance was the plumber that came out, he did an amazing job. I would recommend him to family.
Cynthia Connell
4 months ago
Cole was prompt and professional. He did a terrific job!
Very friendly and gave me helpful information
Pura Vida Suzy
11 months ago
Wayne was an amazing plumber. He worked soo hard and got the job done. He did an amazing job and I am pleased with the results.
Montessori Academy
4 years ago
I called for service and someone showed up within an hour. He was very professional, quick and friendly. We are very pleased with Roto-Rooter!!
DJ provided great service, friendly and educated me on the process throughout. Pleasure having someone knowledgeable taking care of the issue.
Michael Osei-nkansah
2 months ago
Had a water pressure issue for the past month that was solved by the guys at Roto-Rooter. Thank you to the plumber, Dustin, who came out to solve the problem
Alonte Waters
6 months ago
Mike was very professional and friendly. Great job man!
Shounie Capers
a year ago
Manny is a household hero! He came through swiftly and fixed our shower and faucet needs! Thank you!
Reported the problem in the morning, and they showed up in the afternoon. This is an older house, so everything was a challenge, but he cleaned out everything, and verified that we are clog free now. Great job.
Austin found and serviced a leaky pipe I had in my bedroom ceiling. He was prompt, very professional, and even took the time to show and explain to me where the leak was coming from. I’d definitely use Roto Rooter if I have any plumbing issues in the future, thanks.
Had them come to fix my washer hook up valves,Good price and they were very timely !!Price to come checked freePrice and parts to install 275 not badTHANKS WAYNE !Greatest Plumbers in Norfolk
joyce kielbasa
6 years ago
I would give a rating of below one if possible. They replaced all of the lines in our home from the back of the house to the street. While the plumbing work may be fine, the damage done to the inside of our home is unbelievable. Plastic was stapled to walls and ceilings, including wallpapered walls. Our marble floor was destroyed because they failed to cover it properly. Carpet was ruined because it was not properly covered. A kitchen cabinet and Corian countertop were damaged because of their lack of respect for our belongings. The concrete poured to cover the openings in our slab were not level. In one place you could see through to the ground. While I have been told by management that things have changed as a result of the errors made during the work on my property, I am left with many bills to pay. Our insurance company has been wonderful. However, we have out of pocket expenses because of the insurance limitations.
Terrence was extremely professional, skilled, courteous and very competent. A very pleasant gentleman.
Perry and Wayne were great! They were on time, efficient, and very friendly. I appreciated
that they made sure I understood the cost/process before beginning the repairs. I will definitely be using Roto-Rooter for any future plumbing issues.
They did a wonderful job. Responded to the call super fast and fixed everything in a timely manor. I will never choose another plumbing company.
Shawn P. was the Service Technician who serviced our home this morning, he was great and provided us with some helpful information to avoid issues moving forward.
Shannon Hayes
7 years ago
Made a service call on a Monday night (after 5 pm) and technician showed up shortly after. He was very courteous and explained in detail what we needed to have fixed/repaired. The work was unable to be completed that night because of weather conditions and lighting, but he showed up promptly the next day and completed all work in a timely manner. Very professional. Would definitely recommend Roto-Rooter services to anyone in the area.
Incredible. Garnet got here 45 minutes after we called when our spigot was broken off the wall. He was super nice. Super quick. But also the job was done incredibly well. Thank you so much.
Ryan (5584) went out of his way to ensure that my leak was fixed and I could turn on my water. He was professional and extremely reliable. After half a week of no water, and 4 kids with a stomach bug, he came in on his day off to fix it...which I would have had to wait 3 extra days if he didn’t do that. I will be recommending Ryan to all of my friends and colleagues! Thanks Ryan!!
Loretta Muller
3 months ago
Terrance was sent out to my home. It's so good that consumers can give their opinion of the work that businesses offer. That is why I picked Roto-Rooter, many have given them rave reviews. Now I know why. From first contact and the work, knowledge and experience that was given by Terrance, I was truly impressed. He arrived about the time I was told; he explained what he needed to do and gave me an estimate of cost. After looking at everything he told me what needed to be done and how much it would cost. I told him to proceed with the work. It took him about 1 hour. He showed me where the problem was and explained what I needed to do to avoid this problem in the future. Thank you Terrance and Roto-Rooter.
Keenan is was wonderful z couldn't ask for better service.
Harry Hudgins
8 years ago
When my central water line valve went out today, I called Roto-Rooter because I have used them in the past for my plumbing needs and always been more than satisfied. Their technician was at my door in less than two hours and he was polite, straightforward and installed a new valve quickly and professionally. I will continue to call Roto-Rooter for all my plumbing needs. I have lived in the Norfolk area virtually all my life, and have never hesitated to give them a call.
John Chappell
4 months ago
Terrance collins was great. Much appreciated help
kenyatta0320
10 months ago
Great service! Friendly and professional service from Terrance Erie Collins. Fast appointment turn around from initial contact. Attentive to all needs. Thanks again!
They did a great job clearing my drain. However there was some confusion with the pricing... I was told one thing over the phone, another by the technician and yet another in the book. Look on google for their new 50 off coupons.
Jasmine Capers
a year ago
Manny was professional and proficient in the job he did in my home. He was knowledgeable and completed the job in a timely manner. 10 out of 10! Great job. Thank you.
brian johnson
2 years ago
David and Matthew of Roto Rooter we’re very professional and let me know about every step of the process. David kept the house clean and the air quality fresh
Alex Concepcion
a week ago
He was very professional and knowledgeable. Would definitely recommend 100%. Thank you!!
Richard Corpus
6 years ago
The Roto-Rooter team (Shawn and Antonio) was very courteous and thorough to unclog kitchen sink. Very detailed in explaining the work they needed to perform. Thank You!
We had a clogged main line. Everything in the house was a mess! We called RotoRooter and they sent James in with a really quick response time! RotoRooter took care of everything from start to finish. We couldn't be happier with their service!!
Professional and honest. Wayne W and Alex T did a fantastic follow up job to a sewer drain clog last week. What originally thought was going to be a difficult and very expensive procedure turned out to be re-doing the original job for absolutely free. It made my and my wallet's day! Both men were extremely competent and professional. Rotor Rooter stands behind its warranty, and I'm glad it does!
Brian #6546 (Plumber) was very prompt and quickly resolved the drainage problem inside the shower. He was very professional and he definitely knows his craft. Recommend him to anyone ....Brian is the BEST!!!!
Michael Hicks
2 years ago
Had a main water line bust. City repaired it but I had low water pressure. I've used Roto Rooter for the past 35 years. Gave them a call and Manny 3050 came out. He quickly diagnosed the problem and corrected it. Manny did an excellent job and I couldn't be happier. Thank you Manny and Roto Rooter.
Sharon Hamlar
2 years ago
Water back up. Rep was personable, evaluated the issue and proceeded to resolve the issue. I was very pleased with the service I received I go and will call on Roto-Rooter again.
John Rowland, Danny Daras, and John Robinson provided top notch service! They installed a French drain and other services for us and we couldn’t be happier with the solutions they’ve provided for us! And their customer service skills are amazing. They were on time and worked quickly! 10/10 would definitely recommend them to anyone we know who has any plumbing needs!
Robert McNally
3 years ago
Two hour response time on a Friday afternoon for water heater replacement is amazing. Technician, Mike was fast and efficient and price was very reasonable. I'd recommend using this Company.
Francis Drumm
7 years ago
Ernie, the plumber, came within the 2-hour window, as promised. He assessed the problem and went ahead to address it. The problem was a pump used for sewage; it was obstructed and, obviously, caused me all kinds of problems: no sinks, no toilets, no showers. After clearing the obstruction, Ernie tested the pump to ensure it worked well again. The entire event took less than one hour and the cost was reasonable and well within what I expected it might be. Thanks you, Ernie and Roto Rooter!
James Jackson
3 years ago
Response time and repair time were excellent. The technician arrived well within the time frame quoted and very quickly diagnosed the issues. I will definitely continue using their services for all my plumbing needs
DJ was extremely helpful and knowledgeable. He got us cleared out without any problems in a timely manner. Will definitely recommend in the future.
The technicians were Awsome guys and the company as a whole catherd to my every need. We are truly grateful and would highly recommend Roto-Rooter
Terrance Collins my technician has Great customer service efficient use of time and professional.
Great communication, fast & reliable, friendly staff! All positives! I used them on my rental property & I was very worried because I didn’t have to have to tell my Tenants they have to stay in a hotel overnight due to plumbing issues, but they fixed my house on the spot and I avoided a bigger headache! 🙏🏼🥳🙌🏼
Sally Hunkin
3 months ago
The plumber, water motivator and technicians were great! I will definitely refer Roto Rooter to my friends and family.
James Davenport
a year ago
They were extremely responsive when we had a bad leak in our garage. Came out and repaired quickly and efficiently. Didn't leave any kind of mess and was very respectful.
This company is prompt and very attentive to the needs of the customer. Manny repaired our pipes and Antonio did the water damage cleanup. They both have been very professional and exceeded expectations. I would definitely use this company again!
I called after 8 pm due to a blocked main drain in my home. Another company's earliest available service time was 5 days away. I guess that they expected me to use a neighbor's facilities until then. Roto-Rooter made an appointment for the next day, but offered to contact me if an earlier time became available. I received a call-back within the hour and the plumber showed up a half hour later. The drain was cleared quickly and efficiently with no mess left behind. The service fee was high, but reasonable, and the technician accepted an online coupon.
Technician came out and was very knowledgeable and friendly. He fixed the issue and told us with our service that someone would come out to send a camera down the drain to see if any further steps are needed. We are still waiting for second technician to come out to take those photos. Other than that everything was good.
Beverly Daniel
3 months ago
Quick, excellent service. Highly recommend Terrance!
Laila Richard
4 months ago
Very professional and knowledgeable and prompt. Worked to identify and address what turned out to be a main line sewer backup due to my grinder pump not properly working. They helped resolve that and cleanup of damaged areas. They also helped me open a claim with my insurance company.
Cedric Middleton
2 years ago
Manny and DJ were not only prompt with handling the matter but also very knowledgeable. We can’t thank them enough for fixing our issue.
Monique Harris
5 years ago
After my home warranty company failed to send competent technicians out to snake my pipe, I contacted Roto-Rooter and Jason was able to complete the service and provide excellent customer service. I should’ve just called them in the first place!
CURTIS Sledge
4 months ago
The technician (Cole) came to unclog the line leading from the toilet to the sewer line. The work went very well and at a good pace. Cole was very pleasing to work with and talk to.
glenn hoffman
6 years ago
I needed service on New Year's Eve. I called Royo Rooter from the Virginia Beach Yellow page ad. They a answered the phone in 3 rings. They sent a service mm over within 3 hours. They quoted a fair price, but the job took almost 1 hr longer than expected to complete. The service man was friendly, polite and reassuring. When he finished the job, he did not change the price and I gave him an unplanned tip of $40 and wished him a Happy New year.
Paul McCarthy
2 years ago
Outstanding repairman. Knows his business. Brad was personable, courteous and professional. Told me what was needed and repaired in an expert manner.
Best repairman, I have known.
Paul McCarthy
Bradley Tregoning
a year ago
I had a clogged sink that I tried every home remedy in the book to fix, but to no avail. Roto-Rooter had great reviews and are available 24/7 so I knew they were gonna be the best to contact especially on a weekend. Gary came out and I had discussed what I had done to resolve the issue. Gary knew exactly where to start and also taught me things I’d had never known about garbage disposals, dishwashers and plumbing in general. Gary’s expertise and personable attitude is the reason I will forever be a roto-rooter customer
Heaven Korotenko
2 years ago
Manny(3050) helped us find out the problem with our pipes. He was very helpful and knowledgeable on all things sewer. He explained to us in great detail what the problems were. Thanks manny for coming out!
DJ was extremely helpful. He resolved our issue and explained what was causing the problem and things to look out for in the future. I would highly recommend this company for your plumbing needs.
David Mefferd
9 years ago
Our hot water heater busted and was pouring massive amounts of water. Plus the water shut off valve was impossible for us to turn off. And, of course, this all happened after normal work hours. We called Roto Rooter - they came out quickly, got the water turned off - and saved us from a real disaster. We were also pleased with the reasonable charge. They certainly rate Five Stars!
The guy from Roto Rooter his name was Corey did an outstanding job with fixing my Hot water heater.He went out of his way and picked it up for me took all of his day off to help me out. He even came back the next day to finish up the last piece of pipe that didn't fit when he finished the work day of. I would recommend using Roto Rooter and if anyone get Corey as their technician will be very well taken of. Excellent worker.
Grace Lawrence
2 years ago
Manny 3050 was our technician - he was kind, responsive and did a great job!
Jennifer Waters
a month ago
They handled everything with care . They were polite and professional.
We had the water line from the street to our house and all of the interior plumbing replaced to improve our water volume and pressure. The crew was friendly, professional, honest, and quick! They were not the least expensive or the most expensive. We are very happy with our decision to go with Roto-Rooter.
I just want to tell you that my service was excellent. James was very easy going and very knowledgeable. He assessed my situation and was very meticulous with his work which put me at ease. Once completed, he when out of his way to assure me that the problem had been fixed and that he would be happy to service it once again if it hadn’t. To top everything off, I have a 6 month warranty on the service AND they are coming to inspect the pipe with a camera to lessen the difficulty of service IF needed again. I was happy that Roto-Rooter was able to service my need in a timely manner but more so that they sent an excellent tech to assist me. Thank You!
Ryan 5884, was professional and very knowledgeable. I'm absolutely using him for my water heater install.
Robert Edmonds
5 years ago
Will Ross was our plumber, he provided excellent service and was very polite. We had our whole house replumbed to get rid of the polybutyl Qest pipe that came with the house. He did it with his assistant in one day and they were both very willing to work around our two small children.
Dave was very patient with the situation and did a very good job. He was very polite and pleasant. And even with how frustrating the job was he didn't give up!
Dave #5131
Michael Covington
4 months ago
Terrence augered the toilet to clear the clog. He arrived on time and was professional and informative. Thank you Terrence.
I recommend Roto-Rooter services based on our recent service call. Shawn arrived at the time scheduled, immediately inspected our situation, then made appropriate suggestions to resolve the issue, began working, finishing the service in a timely manner all to our satisfaction.Shawn was personable and very professional explaining the service required, answering questions and providing suggestions to prevent future occurrences. Shawn is an asset to your company!
The crew that came to handle the job were not only informative but fast in getting the job done. They did not leave until everything was checked over ( sink , toilet, tub) to insure proper function. Will recommend and contact those two again if the time comes around.
Victor Wright
2 years ago
I had a serious waste drain clog. No local plumbers in the metro area of over 2 million would respond. Those who said they might respond said that appointments could be days or weeks out.I could not use bathtubs, showers, or toilets. Those few local plumbers who were willing to respond, we’re not equipped or prepared to deal with the issue.I called Roto router and explained my situation, and I explained that it was emergent, and I had a crew at my home within an hour.That crew included Joe tech number 2181, Russell tech number 2399, and Kyle tech number unknown. They were efficient, courteous, professional, patient, thorough and understanding!They fixed my problem, worked with my home warranty, and went above and beyond the call.Next time I have a plumbing issue this is who gets the job!
Alonzo was simply wonderful. He made logical suggestions and gave understandable instructions. He also did this with a smile.
He is a wonderful representative for Roto Rooter. It was a pleasure.
Terence Erb (Producer)
4 years ago
Did a great job! Called to use their 24 hour service, they came right out and improved the water heater situation. Highly recommended!
jason edwards
3 years ago
These guys were fantastic! On time, professional, friendly and the part that really matters....terrific work! They excavated my kitchen slab and replaced the kitchen sink drain line in about 3 hours. Highly recommended!
Hunter Taylor was our service technician he is the best I would give him above 5stars he explained everything that he doing before he done it and he helped us out huge I would recommend him 100% thank you again Hunter
Not often a company exceeds expectations. They met the time promise and the Service tech Shawn explained in detail what was happening and why. Roto-Rooter is a first class operation.
George Diaz was our technician helping us clear out our main drain clog. He was fantastic! Gave us some good advice to prevent any further clogs as well being courteous and professional.
We started to have some water build up in our yard so we thought something was wrong. Long story short we knew we needed help. Called Roto Rooter and right away they sent a professional technician to help us out. His name was Mike Wilson. Extremely informative and friendly. We had a conversation while he worked and talked for quite awhile. His was a former US Navy sailor. He fixed our problem excellently. It was a bit pricy but I guess that's what you get when its 24 hours and you need it right then. I appreciate you Mike.
Shanice Wells
3 years ago
My service technician was James. He was amazing! No lie! I just had to right a review. He came in less than an hour and resolved my problem in no Time! HIGHLY recommended. 10+ stars. If I have anymore problems, I will be calling Roto Rooter and requesting James. Thank you so much!
Wynn and Kyle were awesome!!! They did an excellent job repairing my second floor shower leak.They were very professional and courteous.
Robert Thibodeau
7 years ago
After chatting with the customer service and the manager of the Roto-Rooter they truly do care about their customers. They do read these reviews and will call you to find out why and what happened. they really do strive to make it right. I chatted with Ned Campbell and he remedied the situation. Thank you Ned. Roto-Rooter does back up their work and needs our customer input we provide so they can be a world class leader in the plumbing industry******************************************************************************I want to start off by saying the actual service and the man they sent to my house was/were good. the service tech had only been on his own for a week now. it took him nearly 7 hours to snake the main sewer drain. At one point the snake had went up my vent pipe and was beating around on my roof. Now i want to make clear that i had no exterior clean out , so they had to pull my toilet up and snake through the toilet pipe, Why this cost an additional $100.00 i dont know, but it does. So people make sure if your drains are stopped up make sure you have an exterior clean-out. This technician had to call for back up after hour number (2).So after many attempts to snake the main line he finally got it to go into the main line. Then the other guy shows up with a drain camera to show me from the street city clean out that water was beginning to flow. finally we seen the snake come past the clean out and water was flowing again.Luckily i had printed off one of the roto rooter coupons for -$40 off the bill. My main gripe is the clean up that wasnt done. After they had left i spent hours cleaning the sludge spray, dirty sludgy hand prints, and other nasty stuff off from the bathroom door, the handle on the bath tup the cabinets . this was nasty and although my bathroom had water on the floor and stunk when they arrived. IT DID NOT HAVE FECES ON THE WALLS , DOORS , CABINETS AND EVEN THE CEILING.someone needs to train the guys how to clean up properly. they are not licensed plumbers just technicians. and they need to produce X-amount of work each day or they dont make a real paycheck.
Our main line got blocked and we didn't know it until water started flooding the hallway by the bathroom. This happened about 1 1/2 years ago so we knew to call Roto-Rooter again. The issue is tree roots in the line but they do a great job clearing the line and are very professional. They arrive quickly and he price is very fair for the quality service they provide. I would not hesitate to call them again for any plumbing needs!
Roto-rooter is a company with excellent service and technicians. Mr. James McMillan is phenomenal, friendly, experienced, and professional technician. Every step of the way throughout his service he was very patient, understanding, and motivated to satisfy a customers needs. Mr. McMillan and Roto-Rooter sets the standard high for quality service. I Highly recommend them for any of your plumbing services.
Taylor Ashworth
a year ago
Terrance was professional, honest and reliable, even with my 2 toddlers running around the yard, asking him questions. Will definitely be a returning customer if we ever need any plumbing related work done.
Roto-Rooter was very responsive and arrived within 2 hours of a plumbing problem that stopped all toilets in our house. Robert was very friendly, professional, and knowledgeable. He quickly identified and resolved the problem (a clog in the main sewage line). I especially appreciated the timeliness of Roto-Rooter because the clog occurred in the late evening.
Denise Jordan
2 years ago
Manny was very profession and patient. Took his time to ensure all was working well. Highly recommend him. Will be calling back.
I appreciate the work that was done by Roto-Rooter Technician Bryan. He followed the necessary steps to locate the problem and was very professional/knowledgeable to solving the issue.
Great overall experience, felt like I was in good hands the whole time. Professional skilled plumber Emmanuel was fantastic you can tell he cares about his customers, refreshing experience, considering the plumbers I’ve dealt with in the past.
Isaac Eickmeier
a year ago
Bryan did a great job, especially coming out the day after Thanksgiving on short notice to fix a clogged drain. Fast, professional, got the job done quickly and had a great attitude. Would use again!
Well, they came out and confirmed what I knew- busted toilet flange. However, they would not repair, claiming the pvc flange was too busted for a repair flange, so their expert concrete guy would be needed, which would probably result in an above 1000 job. So, I diy'd it for 20 bucks. Also, they simply never called me back anyway. Last time I'll call them. Service tech was nice enough.
Jennifer Izzo
5 years ago
3 different companies came out before we called Rotorooter. It took two plumbers but the job was done right. We were properly educated on the cause. Advised how to prevent issues in the future. Polite, clean, timely and customer oriented company.
Expensive, work was not done properly the first time even though they charged $429 for cleaning out my drain. Sewage came out of my yard one week after they supposedly cleared everything. Trample all over my flower bed. They have an act to talk amongst themselves regarding your supposed issues in front of you to make you think that your plumbing is falling apart to scare you and then sell the next job - old school tactic. The camera person came to tell you how bad your pipe is and to sell additional service ($8,200). I do not trust them. Try a local plumber who is honest. These national companies have too many layers of costs and tricks. Stay away!
Manny was extremely professional, knowledgeable, and completed the job in a timely and efficient manner. 10/10 would use them again!
Roto-Rooter was the only company willing to come out late at night when we had an upstairs bathroom leaking downstairs! Other 24/7 companies either couldn't come out or charge $150+ just to come out because it was after hours. They also handled the restoration and taking care of everything with our insurance company.
Scott Schulz
4 months ago
Awesome service. Cole was outstanding! He fixed the leak under our home in no time! Will recommend!
Julie Sullivan
7 years ago
Just wanted to say that Shawn Prunty did an amazing job clearing out my laundry/kitchen pipe. He arrived quick and was very thorough and friendly. I am selling my home and will recommend to the new owners to use Roto Rooter. Please do more commercials because I am sick of hearing about Michael and Son. Ya'll outdo them by miles.
Cyle Greening
a month ago
Cole B did a swell job on moving the outside hose bibb out from under the deck, and to a new location.
The main drain to our house addition was clogged. Technician Terry 0244 from Roto-Rooter cleared the drain and was very polite and professional. He was even here in less than an hour on a Sunday. Highly Recommend.
Jacqueline Gross
2 weeks ago
Mike V was very helpful and courteous . He reviewed our problem and maintenance we need to be mindful of in the future.
Ashante Price
5 months ago
Best plumbing experience I have had so far. They came on time at the scheduled appointment and quickly isolated the problem. They listened to all of my concerns, remained informed and professional, and helped me fix a problem I have spoken to several plumbers about before. Now my shower is draining as it should. Special shoutout to Ben for his professionalism, detail, time and helping to identify a later possible concern.
Washington & Anderson Property Management Group LLC
2 years ago
As The Chief Executive Officer for The Washington & Anderson Property Management Group I am proud to endorse this plumbing company. From the 24/7 Emergency Response Call Representatives to there in-field service technicians (Manny 3050) who maintained great customer service skills, my company will surely add them as a vendor to our vendors list. Manny was awesome. Though it was late in the morning (01:13 am) on Memorial Day weekend he showed no signs of being tired or weary. His service was fast (which showed his level.of knowledge & expertise), his sense of humor was comforting and his pricing was amazing). Thanks again for everything!
Vincent Comberiati
3 years ago
I called in around 8:00 in the morning with sinks not draining properly and an odor coming from the crawl space. They had someone out very promptly to get started. It turned out to be a bit of a mess in the crawl space. A main drain pipe had come disconnected and was leaking into the crawl. The extraction team arrived quickly and was able to get everything cleaned up and put down new plastic under the entire house. The original problem was dealt with right after the cleanup was done. We were in constant contact with a supervisor throughout every step of the process. Everything was completed that day. They left behind air movers in the crawl for a few days to help dry up the space and clear the air. Everyone I dealt with was very polite and professional. I would highly recommend this company to anyone.
Mike V. and Dustin took care of this issue quickly!
Kristen Lockwood
a year ago
They worked very fast and were honest with what was going on with our water heater. In the end, we needed it to be replaced and it was a very painless ordeal!
Cole did a great job and ensured the job was completed correctly. He answered all questions. 5/5
Michael Gawne
4 years ago
James did a phenomenal job. He showed up on time, with a professional attitude and got right to work.He explained my options, gave an estimate, and finished the job leaving me satisfied. No more clogged plumbing.
Bryan 1728 stayed until the job was completed. He provided excellent customer service.
Timothy Hannan
4 years ago
Excellent and quick response service; Technician Dave #5131 literally took the time to investigate the problem and fix it. Unfortunately I can't say the same thing for the last four plumbers who were sent to my residence for the same problem from 2-10 Home Warranty Company. I would definitely use Roto-Rooter again, and refer them to my family/friends.
Harrison Robert
4 months ago
Works efficiently and in a timely manner. Very kind and a pleasure to do business with. Cole is a wonderful employee!
Andrea Moresco
5 months ago
Mike Biggio did a great job! So professional.
Erika Laflamme
2 years ago
Gary Banks is very knowledgeable and was thorough with the job that he did. I will use him for plumbing needs in the future and highly recommend him!
Gideon Daniel
2 years ago
Manny was professional, knowledgeable and helped us in a timely manner with a leak that was costing us hundreds of dollars
Arlene Martin
6 years ago
Sean came within the hour, told me there was one cost no matter how long it took, and he explained the job as he worked. He also gave me tips about keeping the kitchen sink line clear. Great job.
William Dorris
8 months ago
excellent and timely response on a Sunday, professional service and decent price.
Ryan (5884) was great and professional. He did a great job communicating with everything. I called this morning and they had someone fix my pipe today. I also been working with Kyle and the water clean up team & they got straight to work.
The technician was simply outstanding. Extremely courteous, professional, and knowledgeable. He definitely made a difference between going somewhere else and staying with Roto-Rooter. I'm staying - thank you Mr. T Jones.
brian miller
3 months ago
Terrence did a phenomenal job! He was prompt very courteous and very professional. You need to give this man a 200% pay raise!
The guys were very efficient rebuilding my toilet. Their communication was respectful. I would hire Roto-Rooter again due to my first impression of its workers! (Zack & Marco)
Emily Slicer-Smith
4 years ago
This was the first time we have called Roto-Rooter and from the telephone call that we needed same day help was wonderful to fixing the problem was wonderful; the technician James M arrived exactly when the telephone operated said; James was very professional, put on his booties before entering the house; saw the problem, explained in detail what should be done and the best way to take care of it and how much it would cost; James had the supplies that he needed on his truck and proceeded to take care of the problem; he gave us the assurance that the problem was fixed but if for any reason we were not happy or if we had anymore problems to call the number and he would come back out. We felt comfortable that he took care of fixing the problem; that it was fixed and we have not had any more problems with what the call was for. We WILL call Roto-Rooter again for our future plumbing needs. Thank you James and Thank you Roto-Rooter.Emily
Thomas Lewis
7 months ago
The service technician, Terrance Collins, was prompt and very professional. He explained everything about the job and cost and corrected our issue in a timely manner. Thank you Terrance Collins and Rotor Rooter.
Luisa Fernandez
a year ago
Bryan with rotor rooter was professional, on time, efficient and thorough in explaining the problem. Resolved our issue. I would use him again! Thank you!
Capt Randy Bregman
3 months ago
Tenant called with toilet back up. Charged $700 to clear the line and promised a camera inspection but delayed several days. Finally came back pulled the toilet again but never gave a report to me the owner . Called Preston the manager 10 times without response. I'd like to know how they get away with this. Still no reply to more calls to see my video of inside my pipes as promised.
Katrina Brown
3 years ago
I had a great experience with this company. I had a pipe issue in my house that was causing water leakage and damage to my home. It was a pretty extensive repair that needed to be done which gave me much anxiety. Roto Rooter was the 3rd plumping company that I contacted about the issue and concerns I was having and I am so glad I chose them over the other companies. From start to finish they took excellent care of me and my home and help fix my issue promptly. My first encounter was with one of their Techs/plumber whom name I believe was Alonzo. He was very informative and professional. He progressed quickly to get their company excavation specialist out to seem me the same day to estimate the work I needed done. His name was John and he was the best! He was so helpful and informative. He even gave me the information I needed to give to my insurance company. He constantly checked in with me during the process to make sure I was ok and had the resources I needed. I also cannot forget the actual Plumber who had to do all of the major labor work to fix my pipes. Antonio and Lorenzo were great. They got the job done in one day and kept me updated on everything that was going on during the process. To sum it up it was just a great experience and I would definitely recommend this company and theses particular guys if you have any issues with your plumbing or drains. would defiantly use them in the future.
Matt Fralich
4 months ago
Terrance came out and was extremely professional and punctual. We had a back up in our pipes at 1am and Terrance was out here by 8am and trying to get the issue solved. He gave use excellent customer service and a range of options to choose from for repair. I would reccomend his services and the services of the company again.
Valerie Watkins
a year ago
Vincent was very professional and kept us well informed during the repairs. We highly recommend him and will be return customers.
Brittany Ellis
3 years ago
Joe was excellent today! He came out first thing in the morning to clear our lines from a backup and he was so quick and efficient! He even checked out the outside line for us and recommended what steps we should take from here. He was exceptionally kind and is excellent at his job. I would highly recommend this company just based off of my experience with Joe today. Thank you again for coming so quickly and taking care of our problem for us!
Sylvia N'Golet
7 years ago
I called Roto-Rooter because I had previous experience with them and felt that I would once again get great service. It was easy to make an appointment and the technician came within the four hour window that I was given. I received two phone calls. The first to state the approximate time that the technician would arrive and a second one when the technician was on his way.Once Alonzo Aungon (1678) arrived he assessed the situation and told me my options. I needed to stay within a particular price point, so he was very upfront with the charges. I felt that I made a well informed decision
Gabbie Salazar
a year ago
DJ was super friendly and fun with our kids. He worked really hard to give us great work, and everything was a decent price. Roto-Rooter has been our go-to, they do a great job.
James Realina
3 years ago
Outstanding service. Reinaldo showed up within the hour as promised. Showed up with a smile--very friendly--and his work replacing our garbage disposal was impressive. Thorough, careful and clean.
Ryan was very polite and professional. He explained everything he was doing and was very informative on my options
Donald evans
2 months ago
I will not bother calling anyone else in the future. They were great to deal with in every respect.
calvin perkins
2 years ago
I had a clogged drain and the tech Manny (3050) was amazing. He fixed the clogged drain and took the time to explain what he did and explain how to prevent the drain from clogging again. I will used Toto rooter again
william blanshan
4 years ago
David was my tech#5131 and he was outstanding! Consummate professional and really knew how to quickly diagnose and solve my sewer backup issue. Give that man a raise!!!
DJ was outstanding. Took his time explained everything he was doing. Very professional. Did an excellent job. I would recommend him to friends and family.
michelle bailey
9 years ago
We live in Virginia Beach. It is our wedding anniversary/ vacation week. We ended up having Quest pipe problems. After calling Roto-Rooter, Patrick the service tech arrived and diagnosed the problem within minutes. I didn't accept service yet so I could way the options. Patrick returned the next day after reaching him, and he was able to fix the problem once and done. He was knowledgeable, courteous, and accommodated our issues so my wife and I could get back to enjoying this special week of ours. I would highly recommend Roto-Rooter for all plumbing needs, because the professionalism of its staff from the office to the techs far exceeds my expectations. Roto-Rooter sets the bar that other companies only dream of reaching. Thanks Patrick, and thanks Roto-Rooter!
Oneasha Wynder
6 years ago
Amazing job and very Affordable!!!!! I was so hesitant to call a plumber because of the cost, but I had to buckle down and call since none of my YouTube tactics worked. Roto-Rooter came within a hour and gave me a quote that I could afford. With the issues I was having the first plumber I called told me it would be $700 to fix. Someone recommended Roto-Rooter to me and now I recommend Roto-Rooter to anyone that needs a plumber. No need to look anywhere else. You will not find anyone as fast, accurate and cost friendly.
Great service. Nailed the problem first time. Technician educated me on several things I needed to know to ensure my repair was maintained. He was quick and thorough. Excellent service and I would recommend Rotorooter to anyone who wants a thorough and professional job completed quickly and correctly the first time. Great Job!Dave
I called Roto Rooter at 10:55 pm for a semi-emergency and was told that my window for service was 9 am - 1 pm the next day. This was acceptable.Gary Banks of Roto Rooter called at 8 am that morning and came at 8:30 am!!! to repair the valve pipe to the toilet, which would not shut off. He also removed the drain sleeve in one of my showers. Three other plumbing services had told me they would need to cut a hole in the ceiling from underneath! This was false and an apparent money grab!. Gary was able to remove the sleeve without resorting to extreme measures, saving us a ton of money, mess and inconvenience! SUPER pleased with Roto Rooter and especially Gary Banks!!!
I’d like to thank Manny & DJ for taking care of our plumbing problem. They both were so professional and did an Outstanding Job!!! I will definitely use your company again in the future.Thanks Again,Bridget Wall
Brody “Brodster” Hough-Oakes
6 months ago
Michael worked diligently and fixed an issue we were having with our utility sink backing up everytime we did a load of laundry
Penny Sowards
2 years ago
Manny 3050 was awesome. He was prompt, polite and very professional. He is an asset to your company.
Penny Sowards
My technician/plumber was named Terry. He arrived on time, maintained distance and was able to solve my problem in a timely manner. This isn’t the 1st time using this company. Thank you!
Gary was amazing and provided a lot of help and guidance. This service was easier than expected. Would definitely recommend you all and use roto in the future.
Robert came to my home. He took care of my plumbing problem very well. Hard working man. No more problems since he was here!!
Thank you Robert!!
Terrance did an awesome job fixing our bathroom issue! Very knowledgeable and helpful. So thankful for his expertise.
Steven Houseman
7 months ago
Your service rep,Terrance was very professional and polite Excellent job.
Cory Barrett
9 months ago
Terrance showed up on time, was polite and professional and walked through all the steps that were needed and prices for the leak and did a excellent job in repairing the leak. A+++
They were real professional they came with the game plan and I really enjoyed the camera going down into the sewage drain showing what's going on, friendly guys and I will use them again. Also show me some of the areas that the pipes need to be replaced and a quote are price a little expensive but you want the work to be done this is the company to get it done correctly I will be dealing with you guys very very soon
qDeshanay Whigham
2 months ago
The technician that came out was on time very knowledgeable on what the issue was .Fixed the issue very quickly thank you guys for the best service
Donald Bennison
3 weeks ago
Eligah did and awesome job
We're extremely pleased with the prompt service and professionalism of DJ and the overall experience with these guys . . . on a late night Tuesday from 9-11 also! Excellent all around.
trey Killertitans
2 years ago
Technician was very knowledgeable and repaired our leak quickly and far below what I expected to pay. I have used them before and will continue to use them.
Overall great experience from requesting service to tech, Terrance Collins being very thorough, providing details of possible issue to completing the overall job. He was very professional and very respectful of my home. Thank you
Khristen Murdock (Bodiedbymurda)
a year ago
Very professional and knowledgeable on the problem. Knew exactly what to do. These guys quickly resolved the issue in a timely manner for a reasonable and affordable cost. Thank you!
judith guthro
2 years ago
My service person was Zack. He was very personable, made suggestions of ways to correct my problems. Once agreed on what was to be done he got right to work and finished a job I figured would take a few hours, in no time at all.
I’d recommend Zack to anybody.
Service was completed in a very professional and timely manner. Serviceman was very courteous. He was sure to status himself at a safe distance in the home and was conscious about wearing his mask everytime he entered into the home. He was very kind and patient while taking the time to address any concerns that I might have had.
I had James McMillan at my home on 5/3/19 to open 2 drains and look at my garbage disposal. He did a great job! He had my drains opened before I knew it and he also fixed my disposal! Thank you, James, I will call you again!!! Dianne Hines
Marquis Morse
2 years ago
I need someone to come out late at night and Emanuel (manny) come out in a decent time frame and was very knowledgeable and helpful even though I didn’t have him do the work he was very understanding.
joanna fuentes
a year ago
Vincent was the best! Super professional, patient and informative. Explained everything and how it would be fixed step by step. Thank you so much for being so patient and helpful! Def would recommend this awesome company and there amazing workers! Thank you again Vincent!!!
Margaret Edmonds
3 months ago
Toilet was functioning strangely n the sink faucet was leaking
William Adkisson
6 years ago
Alonzo was very professional during this emergency repair to my main water line. He made the repair quickly and with the pride of working on his own home. We need more technicians and service people who take pride in their work like Alonzo does. Great Job!
MansonModello
10 months ago
Technician,Terrance Collins, was amazing. He wasted no time spotting the plumbing issue and resolved it in a fast efficient way. I can tell he is very knowledgeable at the plumbing trade. I hope I can request him from the company going forward
Felicia Mincy
2 years ago
Outstanding work!! Ryan the tech, was knowledgeable, quick and professional. He informed us of everything he was doing from start to finish!! I would recommend Roto Rooter to my family and friends!!
Professional staff all around. Came up with a solution that worked for our plumbing challenge. Upon completion of the project, One Shot was suggested as annual maintenance to keep the pipes clear. One Shot really works! My request for a second annual order of One Shot was delivered by DJ within 24 hours. Thank you DJ and Roto-Rooter staff.
Douglas Hansen
11 months ago
The team that showed up was incredible, efficient, and thorough. We had water coming from the garbage disposal and the dishwasher onto the kitchen floor. The team came in and fixed the issue and replace the disposal in under an hour. I highly recommend the company and I intend to ask for Manny for any concerns in the future. Great team and a super professional company.
Maria Cristina Hessels
4 years ago
I had had more than one “handyman” look at the kitchen sink stoppage to no avail. The last handyman who had really tried hard to unclog the sink told me I needed a plumber with a very long snake to get to the problem. I remember that several years ago I had used Roto-Rooter for a similar problem at my previous residence and had been satisfied with the results so I called their customer service for help. Right away I felt at ease because the agent on the phone told me someone would be available as soon as 4 hours later! What a relief that I could make dinner that night. I received a call about 30 minutes before the gentleman, Adam, showed up at my house. He promptly took care not to soil my kitchen floor by laying a mat, then informed me what to expect and how to avoid future clogs by not discard certain items and how the company also sells a product that would aid in keeping the pipes flowing better. He had the pipes free of clog in not time and made sure I understood it was guaranteed for 6 months that made me feel better about the cost I had incurred. I told those who knew of the problem I had had, what an excellent service I received from Adam and Roto-Rooter. For the second time your company provided the much needed help I required, thank you very much. May all of you have a beautiful weekend.
Justin Tracy
2 months ago
Terrance was very professional helpful and respectful. I'd recommend him any day.
Jeffery Vincent
2 months ago
Tech came out in the storm and late on a Friday and did a awesome job!
Every one was very prompt on what was going on to help me find the issue with my sewage pipe. They let me take videos also so I had better understand and documentation of what was going on. Good jobs guy! 👍🏻
Carol Abplanalp
7 years ago
We had our main sewer line completely blocked. The young man who did the work Alphonso (I think) was wonderful. He let me know all the damage should be covered by my homeowners insurance and called in their restoration team who went right to work on clean up. Wonderful experience! 5 stars!
Sabrina Riddick
2 weeks ago
Mike V, very happy with service, very nice person. His work was very good.
floyd mayweather
8 months ago
Terrence,our plumber was by far one of the most professional, knowledgeable, and respectful service professionals I've met. Performed a quick diagnosis, informed the customer and kept them understanding of the existing problem. Explained everything in terms that were clear and precise, with a understanding nature to help the customer in the best and most suitable way possible, phenomenal plumber.
D.J. was awesome...friendly, funny, and very knowledgeable about his work. Thanks for actually caring about our needs. We REALLY appreciate you for solving our problem in an enthusiastic manner.
Daren Woodside
10 months ago
Very responsive and let us know exactly what they were doing and the cost that went with everything.
William was prompt, honest about what we should do, and very polite. He kept everything clean while he was working and was great about cleaning up and removing everything when he was done. We would highly recommend William!
Radiologic Technologist
7 years ago
I had a water leak behind my wall which caused damage to the kitchen cabinets and vinyl flooring. Stressed, I first called a highly recommended water restoration company in our area. There was a two week wait. So I moved on to Rotor Rooter. Not sure why I called since I had no idea they had a Water Restoration portion to their company. I'm glad I did. Peter came out and assessed the situation. He was very positive about my situation and explained to me how the process worked in submitting invoices to my insurance company. The workers took out the damaged cabinets and dried out the wet wood and vinyl flooring. Testing was done on the flooring for asbestos. Hepa filter air machines were set up to help with my allergies. They set up a temporary kitchen for me to use until my new cabinets are installed. The whole job was quick, very professional, courteous and stress free. I highly recommend Rotor Rooter for your water restoration needs!
Jeff Driscoll
6 years ago
My technician was Alonzo and he was professional, knowledgeable and a friendly person in general. He finished a decent sized job in less than 8 hours and now I have the peace of mind I've been missing.
I loved the professionalism the gentlemen showed.
Answered all my concerns
Solved my problems...that occurred from a previous botched job. My Master Plumbers forever!👍
I have had an experience with Roto Rooters multiples times in the past and I wasn't sure, being that I wasn't the property owner if I could leave a review. But, this company is awesome, inspite of one person that works with this company name Ernie. His rude, unprofessionalism @$$. I told them not to send him back to my apartment. Hunter, was ok. Jay, with water restoration was a flirt, Sean that worked with Jay was cool. Krista with water restoration was very professional and sweet, and another guy with water restoration that I can't remember his name. Older gentleman was nice. David that came out to fix a leak in my master bath ceiling was awesome. But the all time BEST of them all, if you want professionalism, honesty, work at its best, a way with words that you can understand, character, sweet, kind hearted, and still have money in your pocket when the work is done. Gary Banks. He is Amazing. Want work done right? Call him. He's not going to leave until it's done right. He's not the one to put a zip tie around it and walk away because he's tired of being at a place for over 2 or 3 hours. He will stay all day just to get it done right. I love this man.
Courtne Christophersen
a year ago
This is the second service I’ve had performed by Roto Rooter and both times the service has been impeccable. The technicians for today’s job replaced a kitchen faucet/soap dispenser and repaired a leaky tub faucet. They were both knowledgeable about the job and showed patience, professionalism, and kindness. I am very pleased with the service and will continue to use Roto Rooter for my service needs. Thanks again!
Daniel Hollinger
a year ago
Ryan Brown. Is nice. Young man. Very much know how to do things plumbing wise. Good. The best!
Vincent was was very nice, friendly and knowledgeable. He does his work fast neat and clean.
Robert Purkerson
a year ago
Terrance was out here quickly and did a great job. He was professional, personable, and we would use him again because of the services we received.
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