Best Drains Water Leak in Virginia Beach VA

Even after multiple visits, Guy Smith has been unable to get my Trane system to cool the upstairs and run on a schedule. When they changed the thermostat in May, instead of using the Trane clips to remove the thermostat from the wall, they just ripped it out by the drywall anchors. I didn't discover this until after they had left, or I would have addressed with the technician who did it. I can provide a picture as well, and of course, I was charged for the appointment. The technicians are always on time, and professional.

Nice and professional. Will update when repairs are done.

The tech was very professional, came within 4hrs of my call and worked with me on a customized pricing package. Thank you Mr. Rooter!

William (#6839) delivered the best plumbing service I have ever experienced - hands down! He was prompt, professional and courteous during my engagement. But most of all - he was very knowledgeable and a critical thinker.He helped me with two emergency situations I was dealing with (a toilet issue and a major shower handle/piping issue) and quickly assessed the situation and explored options with me on next steps and how we could resolve the crisis. I've dealt with plumbers before and oftentimes they are in such a rush to get to the next job - they do the bare minimum. William not only took his time to find the root cause of my issues but he also thoroughly explained to me what was going on and how we can address them one by one.Not only did he solve my toilet issue that evening - but since we had to get a special order part in order to fix my shower, he offered to coordinate and pick up the custom piece from a Virginia Beach plumbing shop and return the next day! This is EXCEPTIONAL service. In a world where people do the bare minimum to get by - William treats a client's problem like his own, which is extremely rare and refreshing.Without question, William is the type of leader Roto-Rooter should continue to support and elevate. Thank you again for saving the day!

Mr. Boyd arrived on time for the issue I had with the code E 785 with the waterless tank .He checked it and gave me his opinion what the issue was about the code. I was satisfied with his knowledge and the explanation about the waterless tank. He will check further into this for me to have A1 set up a yearly service maintenance.

Tray is a very knowledgeable guy, he knows his way around AC units & walk in coolers

Very timely and professional, easy to contact, and quickly repaired the
damage.

Every one was very prompt on what was going on to help me find the issue with my sewage pipe. They let me take videos also so I had better understand and documentation of what was going on. Good jobs guy! 👍🏻

Tony did a great job helping us put our kitchen back together during the remodel. He showed up on the day he said, got us fixed up quickly and neatly.
We will definitely use him for any future projects!

Our water was not running to the house for a few days. I wasn't getting anywhere with the city so I messaged Ali-cor. They were at my house in an hour and just as they pulled up so did the city truck. It ended up that we did not need their services for the day as the city fixed the issue but Jason helped me ask questions and explained things to me as the city was working at the meter. We didn't know if the issue would be resolved on the city's side or not but so glad to have a professional there in that situation in case we needed further services.
I loved that I was able to contact them through text and the responses we quick and easy. They will definitely be my go to in the future.

I was thinking about what to say in this review, but after reading the numerous negative reviews that have already been posted, it is not difficult to find what to say. This is a company that has little to no regard for customers. We were provided this vendor through our home warranty after having reporting a leaking pipe. When the plumber came out, he said that it was not a leaking pipe and that what we needed to do was repair the grout. I was skeptical and I asked him to remove the shower faucet plate to look at the fixture. His response was I have many years of experience and I can guarantee to you this is not a leak. Well, after a week of not using this shower, we have water coming through our ceiling onto our dining room table. When we called the home warranty company, they rebooked the same plumber. I was contacted by the plumber they scheduled an appointment the next day. They did not show up for the appointment so I called them I spoke to Jason said he was on his way running late. 15 minutes later I get a text stating the service call as been cancelled with no explanation. I tried to call them several times with no luck. TCP Plumbing screen their calls and let the answer machine pick up. Stay away from this unreliable business!!! They are so unperfessional.