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I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

This company was fast and coming out to look at our water heater, but they ended up telling us that we needed a new water heater and it would cost $1,600 to replace. We ended up replacing a few elements in the water heater itself and it only costed us $60 to do so. we did not need to buy a whole new water heater. They never even bothered testing the elements, just jumped to the conclusion that the whole water heater needed replaced.

I have used them for a few projects now. Awesome Service Mike is very accommodating, trustworthy, reasonably priced and he has many friends in other trades that are also great in response and price. I recommend

Levi arrived on time and was very professional in his attention to details. He is very personable, as are all of the Ben Franklin service associates! Will never call anyone other than Ben Franklin!

Great service and professional!! Found a pair of scissors that was in our drain pipe that clogged up everything. Great rates for the service provided. We have had others out in the past to unclog our drains and never found the problem.

Fast friendly reliable service 24/7

Fast and frienly service. Rooter Pro came out the same day when Roto-Rooter was going to take two days.

We called in for a second opinion on an estimate, and are so glad we did. They were able to find that a problem wasn't on our property at all, and were very efficient, professional and friendly. I highly recommend this company. Eric and Jason did a fantastic job. Very glad we went with this company. Wish we had known about them sooner!

Stop looking. You’ve found your plumbing service with Drain Master. Bill (owner) holds himself, his staff, and his work to a higher standard than many other companies out there. He shows his honesty in the way he speaks, and his integrity in the way he explains what’s needed and nothing extra. Best of all it comes with a FAIR price for the parts and labor to get the job done right the first time. My new home had a 21yo water heater and I originally budgeted for a natural vent replacement because I didn’t know there are various types. Turns out I have a powered vent which can be roughly double the cost 0.o. I got a handful of quotes with some companies up-selling the job, and some adding repairs I didn’t even need. Bill was honest in what was necessary and offered a great price. I’d highly recommend Drain Master and will be a returning customer myself. The new water heater is running perfect and he even upgraded my water intake valve. Thanks Bill!