Best Plumbing Issues in Toledo OH

My review is unfortunately like so many here- listen to these low reviews and not the excuses the company provides for their awful customer service. I would give this company zero stars I could do so. They asked me to wait from 6/19 until 7/5 for my central air system to get repaired, followed by canceling the day of service and requesting that I wait an additional 5 days because the technician called off. I just received a call today (7/10) 20 minutes before the technician was supposed to arrive that they're canceling my appointment indefinitely because the technician put in notice. As a result I have to go back to the home warranty company after wasting nearly a month waiting on them to get their act together.

This company has been extremely inconsiderate of my time and doesn't seem to care that my family has been without AC for nearly a month. When I spoke to their assistant she said I could schedule with another company with less of a wait time and I did try to do so - unfortunately I wasn't able to accomplish that.

My house has regularly been in the mid to upper 80's with a handful of cool days while waiting for this company to get their act together- it has been uncomfortable and unpleasant.

I would recommend literally any other company in the area over this business. I will be reporting them to the home warranty company in hopes they no longer do business with them. Absolutely a horror to work with McAtee and I will for the rest of my life avoid the company. I highly recommend you avoid them as well.

Edit: As for the company's generic response, I don't see many 5 star reviews on Google for your company, so where are these 2,700+ positive reviews??? You didn't collect any money because your company couldn't figure out how to show up for the job. Instead you cancelled twice in the summer to completely inconvenience a family. Your response is feeble and doesn't at all make this situation better. I stand by what I said - I recommend literally any other company over McAtee.

Perfect quality work at a great price, I will be using them again!

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

The company responded quickly to our phone call and sent a crew out within an hour. Vick and Cody provided the friendly and professional service. We would highly recommend using A.S.A.P.

Montana and Jake did a great job for us. Very happy with prompt and courteous service. Got the job done in no time at all.

Awesome!!

Ever have drain issues this is the place to call. The guys that came out for me were awesome!

I don't know if it's possible for a company to get sick of seeing you but they might as well set up shop lol

So much money