Jennifer Cogdell
9 months ago
Do not use these scam artists. The fraud involved with this company & American Home Warranty is dangerous, dishonest and a rip off in pricing. Please protect your family & do not use this company affiliated with American Home Warranty. They put items in not up to code, tried to replace items that did not need replaced , lied to us & left us sitting with no response or concerns that we had 17° winter weather for days. When calling for help, their phone operator admitted he was not in the United States & had never been in 17°F weather or even seen snow. They did not even try to do a job we desperately needed. Do not use American Home Warranty, we paid 7 years & then couldn't get our furnace replaced in dead of winter in Ohio. We had to buy 3 small heaters & after several days & not even ordered a furnace or put on the schedule, we called J&J Heating Cooling locally. J&J saved the day & were excellent. We still have no actual response from this company affiliated with American Home Warranty ( which was a good Warranty years ago & does not use local companies now in 2022.) AS a former Realtor I do not want to see people use a shady company like this. Protect your family & your wallet from this company. They have numerous complaints.
Response.
Do you want to talk about the $89. Service call 2weeks prior, where you told us furnace was fine & put in a Thermastat that was not even up to code? Then we repaid another $89. for a second service call because furnace was not coming on STILL?
OR the unmarked van & no name of repairman? Or the Home Warranty to Replace furnace but when i asked around to skilled tradesmen they did not find shotty gas line? We requested the new furnace but after being a consumer who did not trust you, I got 2 other opinions & they disagreed with you? Not friends, professionals. If you lied & couldn't fix it 1st call & put in a thermostat not up to code....Im not trusting you with my familys lives. We got a local company we could trust.They replaced your shotty work with materials UP TO CODE! They added a humidifier & new duct work with a brand new Carrier furnace in 1 day for less. Yes we asked for reimbursment duh We paid 7 years for a Warranty. You offered us $600. last I checked a furnace was not $600. Since you started your quote at $3,800.
Where exactly was your Help line? He told me not even in the United States.
Your PR person can type what you want because your reviews online with BBB & yelp speak for themselves. God knows what unmarked service men you'd send out next time. You owe local compañys money. Do 100% of your employees have Backround checks Before you send them into the publics homes? Yeah, we learned that you dont do that either. How much do you owe the City of Columbus? Stop your PR . People need to to go to Better Business B and do their research. Your dishonest & shady. From a lĂČcal former Realtor.. đ