Best Broken Water Line in Toledo OH

I called early morning and made an appointment, they said they would come out in a few hours... Never showed up nor called, didn't even returns my several calls to see what happened.... I have used their services on the past was satisfied. This time I was very disappointed.

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

I had a leaky tub faucet and no hot water, so I called Drain Doctor. They had plumbers at my house within an hour! They were very friendly and professional, and they went out of their way to make sure everything was done right. They even cleaned up before they left. I felt like they charged a reasonable amount also. It was well worth it to get a hot shower with no leaks. I highly recommend this company, and will definitely be calling them again for any future issues!

Expensive, but worth it. They actually have giant power washers in their trucks so they can fully blast out your clogged pipes. We used to call Drain Doctor, but they just snake the pipes. That works for about a year until that small hole they open with the snake gets clogged again. The power washers also make for short service calls. Drain Doctor would come out for 2-3 hours while T&J only needed 45~ minutes. Even though it’s expensive, you should still tip these guys. It’s a gross, dirty job and they deserve a little extra. 🤝

Bunch of liars!!!!! They tried to change me $1800 for a new hot water tank. Which was not broken. YouTube showed us the problem. A cheap switch. But my husband ended up fixing that. So it cost us zero. Please be aware of these criminals.

They're prompt, get you scheduled quick and get the problem taken care of!

Had emergency water main burst in basement. They vacuumed area around outside shut off. No mess. Installed new service really neatly and fast. 26 hours from estimate to completed work. Really pleased with outcome