Best Drain Cleaning in Saint Louis MO

Robert was so quick to answer and come out to our house to fix our garbage disposal issue. Wonderful, knowledgeable, kind and so generous. Thank you!

James did a very good job on a tough problem. Highly recommend him.

Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.

I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.

Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!

***Update: The plumber came back to resolve this issue. While I am not fond of the lack of responsiveness before from the admin side, the plumber was absolutely professional and extremely thorough today. Thank you for resolving this issue. ***

Original post with a 1 star review:

We are upgrading our kitchen, including the kitchen faucet. We experienced a delay between countertop installation to faucet installation. We remained flexible and rolled with it.

When the plumber arrived, he was professional and wore shoe covers.

He completed his work and we began the dishwasher and opened the faucet to verify. All was good.

That evening, we experienced extremely low pressure and low flow. We called and they returned the call with a potential fix, clean the screen of any debris. It increased flow and pressure, but not to the original setting.

Over the past few weeks, we have lost flow/pressure and ran the solution they gave us. Each time we have less and less flow/pressure. At this point, we don’t have enough to wash dishes or clean the sink. It takes about 3 minutes to fill a 12 cup coffee carafe.

The reason I am giving them 1 star is because they have not responded to any of my 3 calls after the first one. I have also contacted Hallmark Complete (contractor coordinator) and Home Depot (service seller), but they have not been able to get Byrd Plumbing to respond. Between the cost of the service, lack of timeliness, and lack of responsiveness, I am not recommending Byrd Plumbing.

Professional employees that offer prompt service. Minimum $185 service charge.

Reggie was amazing!!! Arrived within 45 minutes of my call. He assessed the situation & Repair was done within 30 minutes!!!
Wish I would have called Rooter Man sooner. Tried to repair myself( huge mistake on my part)...do yourselves a favor....call Rooter Man first!! Excellent service, VERY fair price....Rooter Man saved my day!

Matt is the best. Has saved me many times repairing pipe under concrete basements.

They showed up when no one else would, but obviously they dont like to work in the ghetto.

Also the plumber that came out did me a solid. I thought i had 400 on me and the bill was 320. I actually only had 280 on me and the plumber took it with no fuss, although i had 40 grand in gold stashed in my house. Kinda hard to turn gold into cash instantly.

Fantastic experience. We rent our home and our shower faucet had a slow leak. Our renters called a plumber and were told they no longer made repair parts for the brand faucet we had so he needed to cut into our wall to replace the whole system at a cost of $700+.I called Will at Maplewood Plumbing and described the situation over the phone and he was fairly confident he could find replacement parts and offered to call his supplier to check. He was able to find parts and repaired the faucet at less than half the cost. Great company, great owner.