Best Water Softeners in Reno NV

Used silver state last year, 2021. At first everything was amazing. About 8-10 months. Unfortunately the system they completely replaced has began failing. They have sent multiple employees out to attempt to fix it if which none were the original plumbers. I asked directly for the same people that did the replacement but have had no luck. Called another company out and they’re saying the system was installed incorrectly and once again needs to be replaced. For the cost associated with this replacement I feel overwhelmed. The worst part on this is the customer service. Long waits to get ahold of anyone. When I finally reach someone they have no idea what is going on. Very disappointed.

Fast service and a great plumber

Toilet unclogged. He was Curtious, professional and performed the work in a timely manner 🤙

Frank and his team are extremely responsive and professional. Wells can be a challenge and they are the ones to call when you need someone ASAP!

Great people to work with, good communications and friendly employees. Completed work fast and correctly.

Very disappointed with Best. In 2011, Joe was the only plumber and was on fire to grow his 3 year old business. Now, he will not respond to a request about the descaling shutoff valves on the Rinnai he installed in 2011 so I can descale the unit. He never left instructions this needs to be done once a year along with replacing the water filter. (The unit is still working fine, but has never been serviced!). The lady in the office said they will NOT rpt NOT service this unit since it has been 11 years! (I know a much better company than Best that will descale the unit, but I am capable.)
When Joe removed the 90 gallon water heater it had water hammer suppressors on the hot and cold water lines. I asked about replacing these. His response “don’t worry about it”. I lived with water hammer for about 8 years and finally called him. He and 2 of his crew came to my house and put in a pressure regulating valve to reduce the water pressure. Now we all know this is not going to stop the water hammer, so they entered the crawl space and hammered the nails holding the pipe clamps. Joe pointed to the intake water line for the 3M water filter. More on this later. They did the attaboys and left, but I still had water hammering. Not good for washing machines, dishwashers and toilets.
So I called Jet plumbing and they came out right away and installed an expansion tank in the line before the 3M water filter where Joe had been pointing and voila, no more water hammer. It cost less than $300.
Thanks for nothing, Joe. I will figure out the descaling ports for my Rinnai.

They weren’t able to fix my problem because I need to get an electrician first but I was able to get same day service and everyone was great to deal with