Best Emergency Furnace Service in Raleigh NC

I did recent bathroom addition and hired Your Service Professionals to do the job. First, Kevin was the plumber they assigned and he was great. This guy is funny, courteous, can do everything. I am very satisfied with the workmanship. Second, Dawn is the main office person that I dealt with. She was also very courteous and kept me informed of all the activities. Overall experience with Your Service Professionals is great. I would definitely recommend this company to others.

I contacted Weather Master (HVAC) because they are listed as contractors used by my home builders. Within 1 year we started having cooling problems, and when reported to builder they sent weather master and Weather master technician claimed that flaps needed to be adjusted . We noticed same problem again and reported to Weather Master directly, since house is not under builder's warranty after 1 yr. Technician came up with bill of $1690.00. When questioned about why this was not properly diagnosed in year 1, Lamore ( phone agent) promised that she will check with her boss and come back. Till to-date she has not. Now I am dealing with coil breakage/leakage on a less than 4 yr old brand new house. When upsets me more is that this issue was reported under 1 yr.Here are charge details:Leak Detection- Electronic Leak Detector: $225.60Then they charged told me additional charge to repair for 1691.14. So total: 1916.74. However, my credit card is charged for $225.60 and $1813.75, so total charge of $2039.35Till to-date I don't have invoice but my credit card is charged. Till to-date I sent numerous email to Lamore (phone agent), but received no response via email or mail in writing. All at best, they tried to do is call me in work hours and left a generic message.They are not transparent in their cost and repair. With the behavior they showed, they are considered liars and cheaters. Please do your research, all negative reviews are 100% true and I don't trust positive reviews( made up).Lastly, if you call after office hours, staff suppose to be more efficient and alert, I found them half sleepy and gave me a feeling they are mentally absent (under the influence). Example: I told them clearly my problem with cooling issues, person lists as heating issues. I told agent cancel appointment for next day (appointment was in next morning), agent responds back saying oh I will let agent know to come to your place. He is on his way. I told them clearly that its a known issue reported earlier, but explained them line by line again and person kept asking me to repeat and repeat. Extremely unprofessional staff. When reported of this issue, Lamore told me they are sub-contractors and not directly affiliated with company. But, yet you still put them on line to talk to customers.

2005 Builder-installed 2nd floor system went out a few years ago. I had so many problems with the same brand on the first floor that I really wanted to have a Trane. The repair Company that I called did not sell Trane brand, so I called Cape Fear. Prompt, clean and otherwise excellent installation experience.
18 months ago I did not have a maintenance contract but they showed up within a couple of hours away for a first floor air-conditioning issue in the hot mid summer weather and quickly fixed it.
Since then I have had maintenance contracts and the fellas that come out put on cloth shoe covers like medical professionals when they come inside.
They are very knowledgeable when I have asked questions about the systems and they spend a lot of time cleaning and checking the systems every six months so that we are not caught off guard by a breakdown. (I think it’s in the neighborhood of 45 minutes to an hour on each system.)
Their technician James has been twice for maintenance Contract service and he is excellent! I can’t say enough good things about him!

Jason was wonderful and went over and beyond to help us. With 5 kids having a clogged kitchen sink and thus no use of the dishwasher we greatly appreciate his help.

Mark Crowder was excellent and friendly. The estimate he gave us was HALF what the first plumber estimated.ILuis and Jebb were very friendly and nice and knew exactly what to do and did it very quickly and expertly. They said they had done a lot of Apollo system water heaters. They even cleaned up after themselves. I highly recommend this company. (Don't use ARS/rescue rooter. The guy who gives you the estimate gets 25% of whatever the bill is. It came out to twice as much as what Air Experts quoted. Don't get ripped off!)

Used this company multiple times now, they’re very professional, and get the job done in a quick timely manner, keep up the great work!

Great customer service! Even went the extra mile and did a great clean up job after the work was done.

Electrical repair! Bernardo was great! Pleasant, answered questions, professional, a really nice guy, got the job done! A person who was power washing our home got water in outside electric box which shut off power on the start of a holiday weekend. Thanks to the great service from Michael-and Sons it was repaired! Thanks Bernardo!

We can't say enough great things about Sonny's! Jason fixed our water heater super quick and explained everything very thoroughly to us. He was extremely professional and friendly. You can tell he takes great pride in his work and truly cares about your comfort!

Very professional service and very nice guy!
Recommended!

Went with another company that did not require an upfront service fee