Best Video Inspection in Orlando FL

Amilcar. Fast great service. A+.

Thank you Total Septic. Our hot water heater went out and we have family coming in for the weekend. Total got their master plummer out the same day and we had hot water in no time!
Thank you... hot showers for all!

I was very pleased with the professional work provided by your plumber and the dispatcher who conducted a follow call after the work was completed and to my satisfaction. I can honestly say that based upon this experience, I will definitely recommend you to my family, friends, and colleagues. Job well done!

I could not be more pleased with the service I receive from Modern Plumbing. I am doing a renovation and they have been wonderful working around the other contractors and always do a great job. My tech Johnny really goes above and beyond to make me feel valued as a customer and makes sure everything is to my satisfaction. Thank you for the great work!

Vincent found the leak under my bathroom sink right away! He also fixed it quickly! He did a great job! Always use this company for plumbing issues! They are efficient and fairly priced! Thank you again!

The team from roto-rooter is truly customer friendly and focused. My fear of possibly having a bigger issue was easily fixed by the professional in a few minutes. Very impressive.

They are on time, polite, and got the job done

I got the name of this company off Nextdoor. They had availability the following day of my call, which I really NEEDED. My service tech Charlie was professional and knowledgeable of my toilet, tub drain, seal/ring replacement issue and gave me a really fair quote for the repair. Very Reasonable with no trip charge! I now have Best Plumbing and Remodeling in my Service Repair Phone List. Highly Recommend this company. Anne D.

Michael and his assistant provided excellent service in replacing our shower valve. He even found a leak due to poor installation from another plumbing company. We are very satisfied with their service and attention to detail.

Mark did a great job. He was friendly, professional, and very knowledgeable in his field of work. I really appreciate this company sending their best to resolve my plumbing needs. I would recommend “Ace Solves It All” to others for sure.😁

horrible company in my life

Quote did not match the price. Company name misrepresented on phone.

Situation:
Called the number of my trusted plumber, Tender Plumbing Care. Phone answered with Hello. No company name.

When I asked for Tender Plumbing Care (TPC), the rep explained that he has their phone forwarded to his cell phone thus the lack of company's name. He assured me he was TPC.

When I stated that I wanted TPC because they are the company who installed my plumbing about 7 years ago, he said yes they had.

My description of the problem:
Likely a Pex pipe leak in the attic near the entrance.

Quote Estimation
Approximately 2 hours. Price for a two hour Pex pipe detection and repair, approximately $300.

Real Repair
Exactly as I had described on the phone: a Pex pipe leak with easy access.

Time required, less than an hour. Price applied, nearly $400. When I asked to speak with the owner about the price overage, he told his employee to knocked it down to $345, but refused to talk with me about it.

Given that there were no surprises about the job, and we completed it in record time, $300 would be generous.

Do not trust this company is owner.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Louis was an excellent worker and very friendly. He explained everything well as he was doing the job.

The technician was knowledgeable and courteous. He fix my drain quickly and my sink nows drains better than when it was brand new.

I called for a backed up kitchen drain. Very nice customer service and very easy to book an appointment. My technician Jesus was great, he was super nice and professional. Simple clearing of the drain and it’s draining just fine. Good price for the work today. Thanks again!

You did everything you said you would do and the guys on-site backed up your promises. And they weren't stopping until the job was done. I can't recommend you and your team more! We are an extremely satisfied customer.