Drain Doctor Plumbers Inc.

Quote did not match the price. Company name misrepresented on phone.

Situation:
Called the number of my trusted plumber, Tender Plumbing Care. Phone answered with Hello. No company name.

When I asked for Tender Plumbing Care (TPC), the rep explained that he has their phone forwarded to his cell phone thus the lack of company's name. He assured me he was TPC.

When I stated that I wanted TPC because they are the company who installed my plumbing about 7 years ago, he said yes they had.

My description of the problem:
Likely a Pex pipe leak in the attic near the entrance.

Quote Estimation
Approximately 2 hours. Price for a two hour Pex pipe detection and repair, approximately $300.

Real Repair
Exactly as I had described on the phone: a Pex pipe leak with easy access.

Time required, less than an hour. Price applied, nearly $400. When I asked to speak with the owner about the price overage, he told his employee to knocked it down to $345, but refused to talk with me about it.

Given that there were no surprises about the job, and we completed it in record time, $300 would be generous.

Do not trust this company is owner.

Sunday afternoon, the hot water tank rusted out and flooded the garage. Looked up plumbers not only did the Drain Doctor answer the phone they set up to come out and replace it on Monday afternoon. They showed up on time, the employee Steve was very professional and knowledgeable, he explained every step he was taking. The quote was reasonable and exactly what he said. We were very happy with them, and would recommend them for all plumbing needs.

Drain Doctor Plumbers were great. Came to my house on the south side of Orlando with a good response time. They were able to show up within just a couple of hours. Plumber was quick to find the leak under my sink and do the repair. Prices were very affordable.