Best Plumbing Video Camera Inspection in Orlando FL

Exelente Trabajo! Muy Buen servicio! He utilizado los servicios de el plomero latino 2 veces. Ambas han respondido inmediatamente y han podido llegar el mismo día que llame. Jeffrey Ortega y Christian Ortega muy profesionales ambos y muy buen trabajo. 100% Recomendado

Extremely happy with the service from Total, Angela & Marvin were proffessional and efficient, Angela gave me some helpful tips on keeping my tank in good working order.

Albert and his crew showed up in the morning and quickly got to work, planned their actions and were absolutely professional. The crew was knowledgeable and made no unnecessary cuts in walls. My house needed repiping and they made it look easy. His team kept me updated throughout the entire process. In addition to his crew, he also facilitated a third party to help with repatching of the drywall. That team was also absolutely amazing and made my day alls look good as new. The only thing they weren’t able to do is paint the walls. They even fixed a door in my bedroom that they didn’t need to do. Overall great experience and would rehire for anything I might need.

Great service from the Service Tech Thomas Marshall. He was very informative and knowledgeable as well as a true Professional. He just reaffirmed why I have always used Modern Plumbing and will continue to in the future.
My Thanks to the whole team.
Steve

Tobias was right on time and got right to work. Totally professional and friendly In demeanor as he gave me confidence and explained/answered all my water heater questions pleasantly and thoroughly. I went with the company based on David Kay’s quick response to my inquiry, his unhurried and helpful info he gave me as I made my decision. In less than a day, Tobias was at my house and now I’ve got a new, up to code water heater and feel safer now that my old one is gone. Reasonably-priced service also.

Marion was very helpful. He eased our mind that we did not have a leak in our house. That the sound we were hearing was actually an echo through our pipes from the water break up the street from us. Mario was super knowledgeable and helpful.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Stephen was very informing and went out of his way to help with anything we were asking.

They finally made it right.

I called for a backed up kitchen drain. Very nice customer service and very easy to book an appointment. My technician Jesus was great, he was super nice and professional. Simple clearing of the drain and it’s draining just fine. Good price for the work today. Thanks again!

John was pleasant and courteous. He seemed knowledgeable and told me how he could fix my problems. He told me what the cost was and let me decide what was to be done. He did what I agreed to quickly and left no mess. I was satisfied with his work. Good job.

Extremely professional and timely service. They arrived on site and started working immediately. They explained my options to repair my leaking pipe, and promptly resolved the issue so my family and I can begin using water again. Would highly recommend to anyone!

Today, I had a disappointing experience with this company. While I understand that prices can vary, what I encountered was unacceptable. Last month, I reached out to Frank Gay for a service, and the work was completed satisfactorily. However, when I requested the same service for another property today, the price was twice the original amount. This was surprising, especially considering it wasn't an emergency call this time. During my conversation with the technician, they even tried to negotiate the price, which I believe shouldn't be the case for standard services. It seemed like the technician realized I was a business owner and attempted to take advantage. While they may get the job done, I strongly suggest exploring other providers in the area who offer honest work and reasonable prices. Therefore, I cannot recommend Frank Gay Services.

Also, tech did not leave my home the way it was found.

We had to call someone to help with a problem on our lift station. Granted they were quick to help but the charges were outrageous. $3500 for less than one hour work. Feel like WE are the ones who got hosed. Get a price BEFORE you let them work for you and by all means, WATCH YOUR WALLET.