Best Pipes Video Inspection in Orlando FL

Awesome service!

Albert came out and did an excellent job on my water heater installation. I would recommend Stronghold Plumbing to anyone looking for a GREAT plumbing company in Central Florida.

The team from roto-rooter is truly customer friendly and focused. My fear of possibly having a bigger issue was easily fixed by the professional in a few minutes. Very impressive.

They are on time, polite, and got the job done

This was by far the smoothest process I have experienced with home repair. Plumber, Kevin Holmes, was very professional, personable, & efficient!!! I would highly recommend this gentlemen for any of your plumbing needs. Did a lot of work within a reasonable amount of time ( less than 1 hour). He replaced the garbage disposal and replaced some piping under the kitchen sink. Excellent service!

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Louis did a great job on the repair! We’ll definitely reach out to him again when we need more plumbing work.

We got our kitchen faucet replaced. Will did a great job. The only reason I would not use them again is because they are on the expensive end. To remove our old faucet and replace it with the new one it was $275 just for labor. The job took under 45 minutes. I think this was excessive. I was expecting to pay under $200.

We had a leak at our salon, and within 45 minutes Gabe had showed up and repaired it. Could not be more grateful for the ready and knowledgeable staff. He was even able to work through a continuous water drip since our main shut off didn’t fully work! We were up and operational on time!! thank you Mercury!

Amazing service and very knowledgeable! Fixed an issue 4 other plumbing companies couldn’t figure out!

Tech was knowledgeable and fast. I just needed an all home water filter device replaced. It was a Saturday, and I guess I was a little shocked at the price. But I understand with the service call.

I requested an estimate of the cost of a new Air Conditioner as well as a replacement cover for the return air and a replacement of a unique duct cover. I was given an appointment with a photo of the gentleman, Richard, would be coming to my home.

Richard examined the existing unit, asked questions relating to my comfort settings, quoted a price and all details, explained the warranty and the free services for a year and promptly set up a date when it would be convenient to install the new unit

Again, I was sent a photo of Danny, who would be installing the unit. Everything was accomplished swiftly and efficiently. He explained everything I needed to know about the unit’s controls.

I highly recommend Rainaldi Home Services to everyone.

Drain Doctor Plumbers were great. Came to my house on the south side of Orlando with a good response time. They were able to show up within just a couple of hours. Plumber was quick to find the leak under my sink and do the repair. Prices were very affordable.

Today, I had a disappointing experience with this company. While I understand that prices can vary, what I encountered was unacceptable. Last month, I reached out to Frank Gay for a service, and the work was completed satisfactorily. However, when I requested the same service for another property today, the price was twice the original amount. This was surprising, especially considering it wasn't an emergency call this time. During my conversation with the technician, they even tried to negotiate the price, which I believe shouldn't be the case for standard services. It seemed like the technician realized I was a business owner and attempted to take advantage. While they may get the job done, I strongly suggest exploring other providers in the area who offer honest work and reasonable prices. Therefore, I cannot recommend Frank Gay Services.

Also, tech did not leave my home the way it was found.

We had to call someone to help with a problem on our lift station. Granted they were quick to help but the charges were outrageous. $3500 for less than one hour work. Feel like WE are the ones who got hosed. Get a price BEFORE you let them work for you and by all means, WATCH YOUR WALLET.