Best Faucets And Fixtures in Orlando FL

Muchas gracias Amilcar por resolver el trabajo muy profesional en su trabajo totalmente recomendado.

I received a prompt response from office manager; everyone was extremely professional and I'm thankful with the work they did from the installation of the water heating and how pipes were set up. Thank you.

Amazing company extremely helpful
Great staff and fair prices

Very helpful staff having many items that would otherwise need to be ordered. Great for contractors and diy'ers.

Michael and his assistant provided excellent service in replacing our shower valve. He even found a leak due to poor installation from another plumbing company. We are very satisfied with their service and attention to detail.

Honest, affordable, super reliable work. Technician Kevin was knowledgeable and super friendly from start to finish. Would highly recommend and will definitely use again in the future.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

John was pleasant and courteous. He seemed knowledgeable and told me how he could fix my problems. He told me what the cost was and let me decide what was to be done. He did what I agreed to quickly and left no mess. I was satisfied with his work. Good job.

We were having work done on our home and suddenly discovered a water leak in the wall. As Luis had already completed several jobs over the past year for us (installing a new water heater and several toilets), we called him. He immediately answered and was able to come out that night. Water leaks are scary and it was a big relief to know he was on his way over. Luis is very professional, extremely knowledgeable with competitive pricing. I would highly recommend Luis for all your plumbing needs as well as any emergency service that you may need in your home.

I used their website to book a repair appointment with a special discount on repair service. I got a confirmation email, and a follow up email asking what the problem was. The following business day I still had no email or phone call in regards to the booking. I called the office and was told they were very busy, and would have to check on availability of a plumbing tech. Several hours later, they have someone, but now there's a problem with the online price. The site is not correct, (big surprise right!). It's going to be more than the price listed online and the email notification. That's without even checking how much work the repair would be. They did go over the pricing finally over the phone with me. I canceled the job. One it was more than I wanted to pay, two if they already changed the price on me once, I'm sure they would change it again after the plumber was here ready to do the repair. Consumer beware, if you want to use them call on the phone and get all the pricing upfront. I have used them before without a problem. I guess it's time to find a new plumbing company.

I have had Ben Franklin out to my house as well as rental properties on various occasions. Several of the issues were somewhat complicated (issues below the slab) while other were very simple (water heater issues). After my first dealing with Bill and his crew I knew whether it was simple or complicated, I was confident that the job would be done in a cost effective and quality manner. Knowing that I can leave service techs in my house to do their work so I can get back to mine really means a lot to a small business owner. On one occasion, the technician actually proposed an idea much simpler than the one I had originally suggested which ended up saving me several hundred dollars. It takes a lot to make another service guy happy, and they have done just that every single time I have called them.