Description
Benjamin Franklin Plumbing of Orlando, FL is pleased to serve residential customers in Central Florida by offering the finest plumbing services in the industry. We install and repair every kind of piping, fixture and plumbing system imaginable, but it’s the close relationships we’ve developed over the years that we value the most. We are one of the fastest growing plumbing franchises in the United States. We were ranked #130 on the 2011 Entrepreneur Franchise 500.
SERVICES
Plumbing leak repair, Sewer cleaning, Shower installation, Sump pump installation, Sump pump repair, Water tank installation, 24/7 Emergency Plumbing Services, Bathtub Installation, Bathtub Repair, Bathtubs, Below Foundation Repair, Boilers, Camera Inspections, Clogged Drains, Commercial Drain Cleaning, Commercial Plumbing Services, Construction And Renovation, Drain Cleaning, Drain Clearing, Drain Installation, Drains, Elongated Bowls, Emergency Plumbing Services, Faucets, Fixture Repair, Frozen Pipes Leaking Pipes, Garbage Disposals, Gas Line Repair, Gas Line Replacement & Installation, Gas Lines, Gravity Feed, Heating & Air Conditioning, Home Plumbing, Home Remodeling, Hydrojetting, Kitchen & Bathroom Sinks, Kitchen Sink Installation, Knocking Sounds, Leak Detection, Low Water Pressure Repair, New Fixtures, New Installation, New Kitchen, Other Plumbing, Outdoor Plumbing, Outdoor Plumbing Services, Pipe Repair, Piping & Repiping, Plumbing Inspection, Plumbing Inspection & Diagnosis, Plumbing Installation, Plumbing Installation And Repair, Plumbing Repair, Plumbing Repairs, Pooling Water On Your Lawn, Preventative Maintenance, Pumps, Residential And Commercial, Residential Plumbing, Root Growth, Sewer Blockages, Sewers, Showers, Sink Installation, Sink Installation & Repair, Sink Repair & Replacement, Sink Replacement And Installation, Sinks, Slab Leaks, Snaking, Toilets, Unclogging, Water Damage, Water Faucets, Water Filters, Water Heater Maintenance, Water Heater Repair, Water Heater Replacement And Installation, Water Heaters, Water Jetting, Water Line Replacement & Installation, Water Lines, Water Pressure, Water Purification, Water Softeners, Water Treatment, Whirlpool Tubs, Whole Home Water Filtration, Whole House Filters,
Reviews
Candy Laughlin
2 years ago
Very polite but want to charge $80 just to come out and look at it and will not give any idea of what they would charge as an hourly rate or base or max. Kind of hard to do business with a company when they could come out here and charge you $80 just for a visit then charge you a ridiculous amount after that. Too much unknown to feel real comfortable.
We're able to come on a Saturday and take care of the issue promptly. Dean was the best!
Desmond Dawson
2 years ago
Becky Andreano
a year ago
He is wonderful and will be back again after Thanksgiving to do more.
michelle sheehan
a year ago
Micheal was great fixed the issue within minutes. Called yesterday came out today. Great service thank you
Johannah O'Donnell
9 months ago
Our water heater bit the dust yesterday after many years of faithful service. We called a few different businesses, to see if anyone could come out and take a look at it, but Ben Franklin was the only company with same-day appointments. We did get a number of quotes on replacing the heater, though, with all of them coming in around $1,700.
When the tech was on their way, they called and let us know that if the water heater needed to be replaced, they could do it that night, as they had a heater on their truck. Wow! That sounded great! And we were willing to pay a little extra for the same-day service.
They got here, took one look at our old heater and said, yes, we needed a new one (ours is quite old, so this wasn't a surprise). They then gave us the price: $3,500!!! I understand paying a premium for the quick service, but come on. That's over TWICE the price the other companies quoted us. When we told them no thanks, we're not that desperate, they offered to do the work under the table if we bought a water heater ourselves from Home Depot. Yeah, I don't think so.
My mom had work done by Ben Franklin years ago and was unhappy with the results, but we thought Hey, it's just installing a hot water tank, what can go wrong?. Well, charging an insane amount of $$$ is what can go wrong. Luckily, the service call only cost us around $90.
Dean was quick and through. Very friendly.
Susan McGuckin
2 years ago
Prompt, fair and friendly. Mike was cordial and speedy.
Summer Lasseigne
a year ago
Evan was very friendly and knowledgeable. He provided quick service and fixed our leak successfully!
Carla Anthony
2 years ago
Crystal Conner
a year ago
Galina Yurchenko
3 years ago
Was on time
Gave up front prices and fixed the problem in short order
Jeannette Reed
3 years ago
Shirley Walker
a year ago
Raphael was knowledgeable and friendly.
I just cannot afford 1/2 of the repair price
David Dentler
2 years ago
Howard was terrific. He was very pleasant to deal with and efficient. The problem I have is with the price.
Howard replaced the cartridge in the bathtub faucet. The work took him no more than 30 minutes. He did replace the cartridge so the there was a charge for the part but the total was $437. When I asked him about that he said that was industry standard.
The last time we had this done it cost in the mid $200s. Did the prices go up that much in the last year or two?
Larry Brockman
a week ago
Recently Ben Franklin plumbing replaced my two 40 gallon water heatersThe water heaters are in a closet above the kitchen cabinets, so I knew it would be challenging. However, they were replaced 23 years ago in just 4 hours. I was willing to pay more if I got premium service. Boy was I wrong! Ben Franklin came and took measurements and pictures on a Wednesday, and told me the job would take 6 hours. I didn’t get a written itemized quote- just a verbal quote of $5000. On Friday when they didn’t show up at 11, I called them at 11:45. They told me they sandwiched 2 other jobs on the crew and they would be there at 3. I asked to talk to management, but no one called me. They showed up at 3:30 PM and one of the new units was defective. They also couldn’t get one of the two old units out because it was full of sludge. Since it was late by that time, they offered to install the one good new unit and finish on Monday. But they couldn’t fit the new unit in the space. I asked about a single 55 gal unit, which would fit with some effort, but they told me it I needed more than 55 gallons. I again asked to talk to management, but no response. I was without hot water all weekend. On Monday they arrived and sucked the water out of the second old unit and removed it. They had no replacements with them, so they left for three hours to get them. The new units were 30 gallon, not 40, and were not identical. Again, I asked to speak to management, concerned lover capacity and later called asking to speak to management. No response. They knocked $200 off the $5000 charge “for my inconvenience”. I got no receipt, no manuals, no warranty information. I feel I have been cheated, and that their management doesn’t care at all for the customer. Don’t patronize Ben Franklin Plumbing.
Jesus Armengol
2 years ago
Shop around. The technician was nice and on time, however, he charged me $400 to install my own kitchen faucet. I knew it seemed overpriced but I just wanted the thing done and didn't feel like doing it myself. Shopping around later I realized that not only it was overpriced but the amount charged is a lot, I mean a lot more than any other plumbers I called for quotes. Not a complaint because I accepted the service, but a warning to others because I don't see the relation quality-price being good.
Quick and friendly, but chose to use another plumber due to price and misconception that they would honor service plan already purchased with Mr Sparky, their partner company.
Rene Pena y Lillo
a year ago
Update: Office contacted me to resolve issue and come to an agreement. I appreciate that someone reached out. Unfortunately it took to me posting online but regardless, issue has been resolved.
On 03/09/22 Benjamin Franklin Plumbing sent technician to my rental property located at 6313 Marlberry Dr., Orlando, FL 32819. I had called the company for help with a clogged toilet in the guest bathroom.
Upon arriving at the house, the technician proceeded to go on the roof and to put a camera through the vent in order to apparently diagnose the issue. He contacted me indicating that a bent pipe was causing the toilet to be clogged and that the pipe was outside under a flower bed.
According to the tenants, the technician never went inside the bathroom where the clogged toilet was to at least try starting with the obvious, plunging or dislodging what was making the toilet not flush.
Trusting that his diagnosis was correct, I approved for him to proceed repairing the supposedly bent pipe. This involved digging out the flower bed and replacing pipes in the area. The job was performed on 03/10 and 11.
Two hours after the technicians had left on 03/11/22, my tenant had to call Benjamin Plumbing as the toilet continued to be clogged. The same technician was sent out to the house the next morning, 03/12/22 and this time he unclogged the toilet from inside the bathroom.
The technician originally incorrectly diagnosed the problem causing a simple issue to become a bigger job than it needed to be at the outrageous cost of $1,244.10. The flower bed had to be dug out, a number of pipes were unnecessarily replaced outside the house.
The issue was a simple clogged toilet which should have been easily resolved in less than 30 minutes inside the bathroom during his first visit 03/09/22. I am certainly willing to pay what is fair for that service but not for work that was completely unnecessary.
Ralph was a very friendly and professional tradesman. He made sure we were up to date on his hot water install and made sure we were completely satisfied!
I called for a plumber to fix a faucet with slow flow and they sent a sales pitchman with three options from $650 to $13,000. Will never call them again.
Ronald Astorga
3 months ago
I had another company at my house trying to unclog my kitchen sink, and 10 minutes in, I know, I had hired the wrong company. I fired them and and called Benjamin Franklin and they were here with in one hour. Ryan Rivera came and inspected the problem and gave me three courses of action that would fix my issue. He was very professional and did a great job! Highly recommend them!!
william taylor
a year ago
Very good and professional service. Right on time
Howard was very courteous and professional.
Techs were friendly and helpful.
Fidencio Cuevas
2 years ago
Mike was great. Helped me make the best decision for my needs, then did the job quickly and well. Went above and beyond.
Antwon was professional, personable, on time, and diligent in replacing the main water line from the meter to the outside of the house. Gave us a fair estimate for the work and we paid the exact amount- no surprises.
All done on the same day! Thank you.
Edner Theodore
3 years ago
Maritza Santana
a year ago
Derek Riddle
5 months ago
Ryan Rivera with Benjamin Franklin Pluming is the real deal! Don't hesitate, if you have plumbing needs, call Benjamin Franklin and request Ryan Rivera. He's professional, personable, knowledgeable and kind.
When you need to trust a pro, you can trust Ryan!
Dean did a fantastic job of demonstrating professionalism and was able to answer all of my questions. His work was nice and neat. I truly appreciate and value his experience which speaks for itself. If I should ever have any problems with my plumbing, I’ll definitely call Dean. I feel so much better about having my hot water heater replaced.
Devin arrived promptly to perform an inspection as part of our annual maintenance membership. We had a few issues which were quickly addressed. He removed his shoes upon entry which I greatly appreciated!
From the minute Aaron walked in he felt like family. He worked with us to fix the plumbing problem we were having and went the extra mile to find out what the cause of it was so we could fix that too. We never felt rushed or pressured to do anything and he explained everything to us perfectly. Thanks again, definitely found my permanent plumbing company with them.
Told at first visit that faucet needed to be replaced. Quoted price and made another appointment. Didn't show for appointment to install new faucet. Took three phone calls and wasted the day to get another appointment. Tech showed up second time and raised price when told no and shown quote did the work. Will not use again.
REINALDO VAZQUEZ
2 years ago
Elizabeth Brantley
a year ago
Wayne Bonaparte
a year ago
Very professional and on time.
Steve Browdy
7 months ago
Very professional. Answered all questions.
Carlos was very professional and on time. He found the leak in my wall and got it repaired quickly and put the drywall back in nicely. I would definitely call Benjamin Franklin Plumbing In the future.
Robert Preston
2 years ago
Dean was amazing and very thorough. He made me feel at eases. I will definitely use this company for years to come. Dean was a blessing!
David Barenburg
a year ago
Michelle Shelton
a year ago
If I could give 100 stars I would! From the moment I called to schedule an appt for estimate of underground sewer pipe repair due to tree roots, till the job was complete we received superior service!
The technicians explain everything in great detail, are extremely personable and professional and respectful of you and your property.
I am a customer for life and Wicklow recommend Benjamin plumbing for any repair.
Pamela Goldsmith
a year ago
Very professional. Fixed the problem.
My technician was professional, kind & curtious. He made sure I was taken care of as quickly as possible. I am confident & feel safe in the work he did. Such a relief to not have to worry about the safety & functioning of my gas water heater!! I highly recommend Benjamin Franklin Plumbing. Also, the lady answering the phone was wonderful!! Kind, helpful & to the point. ....a delight. Thank you Benjamin Franklin Plumbing!!!
Soundwave Entertainment Orlando DJ & LED Lighting
3 years ago
I called up Benjamin Franklin needing some repair and faucet replacement done. The lady on the phone was so nice and said, can we send someone today? OF COURSE! Lets get it done! Brandon the tech was very courteous, very clean, and did an impeccable job. HIGHLY RECOMMEND...ask for Brandon Ellis!!!
Nicalie Bailey
a year ago
Steve Strassman
a year ago
Technician was on time (within specified 4 hour window). He identified the issue and provided feedback on replacement. Prices were a little higher than expected and slightly above average price for a garbage disposal but we needed it done quickly.
Support Team
4 months ago
Scam
Junior Rivera
2 years ago
Steve & Kristi
2 years ago
Carl Schwagler
2 years ago
Dean was prompt, thorough and informative. I couldn't have asked for better!
Tricia Madden
2 years ago
Ashley Plumley
a year ago
Raphael was punctual, informative, and enthusiastic as he helped us to replace our water heater. I will definitely be adding Benjamin Franklin as my preferred plumbing provider.
Cheryl Campbell
a year ago
Priscilla Gregory
a year ago
Mike was very prompt, informative, personable and most of all professional. He was able to go over everything with my husband that he had questions about. Looking forward to seeing him return to do the work. Pricing was affordable and their warranty was fantastic.
Brent Whittaker
a year ago
Raphael is a very thorough and professional plumber. His installation of my exterior water heater is neat and really looks nice. I'd recommend Raphael and Ben Franklin.
A. Jay Fowinkle
a year ago
Kristin Arisman
2 years ago
Great guys! Friendly, prompt and expert plumbers.
We paid almost $500. to have 1 of 2 we had fixed work for about 2 days.
Both toilets must be replaced!
Very surprised and upset to have been taken!
stacy Springer
2 years ago
We call them out for a small leak and a pipe we were then told that our whole house need to be replaced we were told that it would take 2 days we are now day 10 we have failed inspection 3 times I have holes in every wall of my house because my attic is too small for them to go through I would not trust this company with my job if I had known it was going to be like this I cannot get them to fix what they have messed up and they continuously send out the same Tech out who doesn't have a clue. When you call and complain to the company all they can do is go we're sorry I would not recommend this company to anyone and I do mean anyone for the smallest job
Jacquelyn McKay
8 months ago
Aaron & Ralph were great installing my new kitchen faucet. It looks nice and they were able to come out promptly when the old faucet started leaking.
William Deschenes
2 years ago
He did a great job.
ROAD TRIPPIN RETIREES
2 years ago
I really appreciate Benjamin Franklin Plumbing. They were prompt, personal and nipped the leak in the bud. The technician Mike was very knowledgeable and personable. Mike even invited me to watch him make the repair. A job well done!
Very expensive. Highest of three estimates for a simple job
Still getting estimates. Not sure who we will use
At this time it’s too expensive but I’m going to need it done.
Tiffany Moore
2 years ago
Arthur Harris
2 years ago
cleared slow draining kitchen sink which had also backed up the dishwasher draining properly. Explained everything he was doing. Also gave me some helpful hints to delay the forming of clogs in the drain.
Martin Collins
2 years ago
Very Recommended! Our bathtub broke on a Sunday and they came within hours! Plumber was super friendly and helpful! Few days after, we received a lovely handwritten note from them! This is a proof of their commitment to provide an amazing customer service! 5+Stars!
Garlon was fantastic and quickly found the solution to my low water pressure problem. He fixed it quickly and the price was very fair. Would definitely use them again and recommend to others. Thanks!
Naomi Stopper
2 years ago
Staci Laughlin
3 years ago
First of, I dealt with a tech named Mike Carr. Very professional and knowledgeable. Their pricing is steep, but they have a great warranty and everything is done the right way. No cutting corners.
Bruce Wittbrodt
a year ago
Ralph was fantastic! From the time I called till it was repaired was only about a few hours. He worked with me on price and the repair. Would highly recommend. I personally found a new plumber.
Kyla Blanchard
2 years ago
Shannon Vannoy
2 years ago
They were awesome
Lilly Carrasquillo
2 years ago
Los contrataré pronto.
Claudio Bailly Cavalcanti
a year ago
Virginie Vital
7 months ago
The company responded quickly once I explained my problem. Aaron was very professional, informative, kind, and respectful to my home. He got the job done and was fair when it came to what services were needed. I would definitely use Benjamin Franklin Plumbing again and will refer them to anyone I know who needs plumbing services.
Millie Santiago
a year ago
Reynier De La Osa
a year ago
Melinda Adkins
a year ago
sandra Alfonso
2 years ago
maria victoria curiel mora
a year ago
Rhett Withey
5 months ago
After dealing with other difficult name brand plumbers in the area, Ben Franklin Plumbing was lightyears easier and more pleasurable to work with than the others in the area.
Our tech that came to the house, Ryan Rivera, was friendly, helpful, and an incredibly professional. He had our toilet flushing issues solved in less than half an hour and even taught me a few things about the plumbing in our home.
100% would recommend to friends and family to use Benjamin Franklin Plumbing.
Scott Dornstein
2 years ago
I called them on a Monday morning the receptionist says it’s $29.90 to see what’s wrong when they come to the house ( i was happily surprised by this amount and tell her it’s less than other plumbers) ... they scheduled Tuesday before I work to come.... they call before they show up late and we reschedule until Wednesday... they claim to be health conscious and wear masks and such but the plumber doesn’t wear one and doesn’t keep socially distant in my home... then to unclog the washing drain pipe (a job that should run less than $250 they try to charge $458.. we decline and then they demand we pay $79 for the house visit)... the house visit was ridiculously over priced to what I was quoted on the phone and the service was sub par. I’ll never again use this company or the others connected to them.
Technician, Tony, arrived and would not listen to me as I explained the issue. Tried to explain the pipe layout of my house and he didn't seem to care. I explained what the last plumber did to fix the same issue several years ago and he waved it off. He was unable, and unwilling to try all options, only wanting to go a route that required an additional $200. Very disappointed, will not be using this plumber again.
Judith Corrales
3 years ago
Vert professional prompt effluent informative and NOT try to sell unneeded service or items
Michael C was a true professional, came to our home on a SAME DAY Saturday appointment, found the issues with our system and repaired quickly and efficiently.As expected you pay for quality work.We will be installing a water filtration system shortly.
Great service Carlos was very kind and efficient, I will recommend him and Benjamin Franklin for sure. Their appointment process is well thought out. Thank you
Angel was great and very knowledgeable and friendly and made sure the job was done clean and on a timely matter. He needs a raise because he goes the extra mile and we appreciate him so much.thank you so much for sending us Angel. We will be staying with Ben Franklin Plumbing.
Karla LaBardin
a year ago
Dean and Neil are two great technicians. Dean has always been honest, professional, and efficient. I’ve only met Neil once and he demonstrated the same qualities. I gave a 4 star review not because of the technicians, but because I feel the company tries it’s darndest to ensure themselves multiple trips out for the same issues. For example: I hired them several years ago to repipe my old home. I asked that they remove all old plumbing. Next week will be the third time additional work will have to be done to remove old cast iron pipes to stop plumbing from backing up
Stephen Paskus
a year ago
Too expensive but friendly. Courteous
Vaishali Desai
a year ago
Mike was professional and super helpful. My disposal was fixed in no time and couldn’t be happier with the service.
Dean showed up on time as per request. Very professional, did the work and fixed the issue. The diagnostic and repair took about an hour, hassle free visit and job well done.
Mike came out the same day and got our tankless water heater running again. Fabulous job. Would definitely use them again.
lucien johnson
3 years ago
Sheena D. Rolle
a year ago
Howard from Benjamin Franklin is great and has taken wonderful care of our issue. Thanks so much!
Meagan Schwenneker
a year ago
I’m not sure if things were fixed and I never received a summary of how things went. Invoice wasn’t correct and I paid for items I’ve yet to receive.
Christian was very professional,polite, and on time.He did a great job and explained as he worked. I told him I would be calling him back soon as I am remodeling a kitchen and would like a ice machine hooked up in the near future. Very happy with Benjamin Franklin plumbing will use your company again.
Stephanie DAmico
a year ago
Devin was very professional, knowledgeable, and punctual. He thoroughly answered all of our questions and was very polite. I appreciate that your company did not charge a diagnostic fee to come and give me an estimate (when I could clearly see my water heating leaking) like many others do. Thank you!
Patricia Dalonzo
a year ago
Great job by Antwon
Dayean Lawrence
2 years ago
Neil Morales was fantastic!!!! He came in and put in a lot of hard work to save us money. He was detailed about our options and really informative regarding maintenance. He was quick but very thorough. We will definitely be reaching back out to Neil when we need his services again.
The prv for the water main line has failed 3 times in less than 2 years. Benjamin Franklin Plumbing has come out all 3 times, and the second and third visit (today) the part was under warranty so they charged me nothing. I appreciate that they stand by their own work, plus they are super responsive! All 3 of the techs that have been out here have been great and very professional, but Antwon who was here today struck me as somebody who really knows his stuff. He’s the kind of guy that you can learn a lot from in a short conversation. He called first, got here hours early, and was done in no time, problem solved! I’ll definitely continue to call this company for any plumbing issues.
Antwon was very professional, did the repair quickly and explained the options I had. I highly recommend his service and will use it the next time. I am very pleased.
Joel was friendly and efficient. To be able to get my broken pipe fixed in the late evening hours under the cover of night is no small feat. Joel was able to explain the work that needed to be done. The pricing leaves a bit to be desired but that's not a knock on Joel or his quality work.
Anna Bell David
3 years ago
Brandon Ellis was very polite and worked well explaining what he was doing and telling me why it was being done. He found out what the problem was with my heater and explained what needed to be done to fix the problem. He fixed the heater and cleaned up after he was done leaving my area as clean as he found it. He even told my that if I had any problem with the heater that I could call and ask for him and he would help me to solve the trouble.
Raphael was very punctual, professional and efficient. He was extremely knowledgeable and offered much advice. I will definitely request him in the future for any plumbing needs that I may have. 😀
Locoduck Studios Michael Duron
3 years ago
Very friendly and helpful! Thank you!
Steven “Nitro” Williams
4 years ago
Very happy with there work. Very fast and on time. Respectful and polite.
Brian Blakely
2 years ago
Great response on a weekend to unclog main sewer connection. Right tools and quick fix.
Devin was amazing. Fast, courteous and professional.
lolita badillo
3 years ago
Excellent job and kindness. Well spoken and explain all of the details before job was completed. 🤗🤗🤗
barbara vignola
2 years ago
Timely, Knowledgeable, Friendly and professional
Very efficient and knowledgeable.
Carlos Bermúdez was AWESOME! He was timely, professional, friendly and did a terrícolas job!
Rodney Taylor
2 years ago
Morgan Seefried
a year ago
I needed help with my kitchen sink. I called Benjamin Franklin plumbing and they were able to come out the same day. Antwon was GREAT! He is very professional. He explained to me in detail what I needed. I would definitely recommend this company and Mr. Antwon as a professional plumber. Thanks for everything!
michael stewart
2 years ago
Sherry Snowden
a year ago
This was my first time using Benjamin Franklin Plumbing services; and from start to finish it was a pleasant experience. The Plummer Mike that came out to my home was very professional, friendly and knowledgeable. He made feel comfortable when going over what my home plumbing needs were and he did not make me feel pressured to do anything extra. This is a real good company and professionalism is a top priority for me and they definitely exemplified it.
Angel was a boss and the greatest plumber ever with a sick neck tattoo.
From beginning to finish, Benjamin Franklin Plumbing was extremely responsive and helpful. My technician, Carlos Garcia was very helpful in diagnosing the problem and giving me options to make an informed decision. I had a problem with a leak in an old RO system that I cannot get parts to. He gave me an on-the-spot estimate to remove the system entirely and that was the option that made the most sense for me. It was clear to me that Carlos was knowledgeable. He was also professional from start to finish. I couldn't be more happy!!! I would highly recommend this company!
myriam gamboa
a month ago
The technician Neil Morales was very professional, he arrived on time.
This is the first time using the Benjamin Franklin plumber services, and I am pleased with the service, of course I will use it in the future I recommend it.
Repaired clog in no time and the technician was super professional and very nice.
Syed M. QUADRI
a year ago
Stanley Podlasek
2 years ago
Carlos did a wonderful job. He was also helpful obtaining parts for other problems we indicated, and rescheduling to fix these.
Santiago Morales
2 years ago
virginia benisch
2 years ago
Great tech knew his business
michael pearce
4 years ago
Pamela Russell
2 years ago
So nice to have someone who knew what he was doing.
Garlon came out on a sunday Afternoon to repair a leak on my main water line to house
He was polite and very competent a credit to your business. Truly amazing I will recommend your services very highly
I would like to thank Robert Jordan for doing such an outstanding professional job at fixing my kitchen sink leakage problem.
Robert was truly friendly, knowledgeable, and professional.
Thanks Robert for a great job!!!
Bryan Hallman
2 years ago
Raymond Ortiz
3 years ago
Brice Husselbaugh
3 years ago
Antwon and Rob did a great job. Very knowledgeable and helpful, and the job was done quickly and at a good price. Thanks again Antwon and Rob!
Clifford Walker
a year ago
Theresa Cathers
a year ago
Job not done originally he never showed up on appt day came next day gave outrageous quote. Did not repair water heater .
Dorothy Weiss
2 years ago
prompt, courteous, efficient service. Antwon Haynes is an asset to your company. He patiently explained all options to me and installed my new water heater and faucets in my bathroom. I am a satisfied customer will definitely call Benjamin Franklin Company again as needed.
Dean did an awesome job he was punctual, polite and did an excellent repair job. Thanks Benjamin Franklin and thank you Dean.
JadezChumani23
a year ago
Quoted $1500.00 to install toilet and sink and I had the parts to do the install. When I reviewed the quote it appeared that I was being charged for parts that I had. Typically from what I see online plumbers will charge an hourly rate for installs if you have the parts, and its an average of 55 to 109 per hour. If the install took 4 hours it would have been 375.00 per hour. Definitely got this project done much cheaper elsewhere. Agent was not rude, but I feel for sure did not actually want the work.
Mike came out and did more than expected. Got my hot water heater up and running and cleaned up after he was done. Highly recommend Mike and the Ben Franklin team.
Awesome individual very professional and very personable
Joel, ryan, and Howard were outstanding. I would highly recommend them to anyone
Joel Felix did an absolutely awesome job both in the job he did and giving me peace of mind. He looked out for my best interest in giving me the best job for the right price. He was truly wonderful.
Dean and Caleb did a really good install
ing our tankless water heater system. Dean answered all our questions and made us feel comfortable. Cleanup was a breeze! I think they were ready to go home for the day. Thank you Ben Franklin!
Dean and Caleb provided excellent service that exceeded my expectations. I got an appointment the same week for an estimate to replace three toilets in my home. Dean and Caleb showed up early and completed the job the same day. Outstanding Service! Thank you so much.
Robert Scatorchio
a year ago
Our tech Evan was very courteous, neat and professional.
All work was spelled out and explained.
He followed proper COVID safety practices, also checked on plumbing fixtures through the house.
Did a really nice job.
Adjusted the regen cycle on the water softener.
Dennis Delaney
a year ago
Tech arrived 55 minutes after he said he was on his way , with no ETA given. Tech did not have snake to unclogg the drain. No other available techs today. Had to reschedule for tomorrow morning between 8-11 am.
Marcio Flores
2 years ago
Tony Singh was outstanding. He evaluated each repair request and completed each task efficiently and professionally.
Margarita Pastrana
6 months ago
Aarón came to my home and made the estimate and he told me was going to send me all of the videos he did but only sent ONE. I paid $268 for that service and I never even received it. I have called the company since Monday to try and get the videos because someone else is trying to make me an estimate for the same service but I don’t want to pay double when it was already done. Aaron tells me he is going to feature my call but hasn’t even done so yet. I am STILL waiting… and waiting. The customer service is not good.
02/15/2023
Finally I received Aaron’s called. Good guy.
Shimmed and caulked toilet.
marc beramsingh
2 years ago
I just received an estimate from Dean it was a bit pricey. But Dean is awesome and very professional when explaining what needs to be done.
Howard was so friendly and informative. He did a great job!
Joseph Hellriegel
a year ago
Mickie Lombardo
a year ago
Kelvin was on time, friendly, and did a great job. I had some questions, and he thoroughly answered my questions. I would/& will recommend Benjamin Franklin Plumbing to anyone who asks.
Brian “MrBlatex” yelverton
a year ago
My wife just told me the temporary problem is not fixed
Tanner Dreher
2 years ago
I had the pleasure of having Dean come to the house and work on the main water pipe line. He was on time, got right to the point and didn’t give me a run around. He went above and beyond! I’m gonna call him anytime I have a issue! Thanks again Dean!
Lorraine Mayo
2 years ago
This was the worst service experience I've had in a long time. I bought this house a week ago and due to a major water leak, I have no water. I was happy when Benjamin Franklin was able to confirm an appointment that worked with my tight schedule. The window was from 4pm-8pm. When I agreed to the appointment, I pointed out that if they show up after 7, it would be dark. She said it would be no problem - they have lights. I also told her the leak was under my front porch - she also said no problem.
Around 630pm I got a call from their office that the plumber was going long on another job and that they would like to reschedule. I told her I have no daytime availability the next 3 days and chose Benjamin Franklin because they could give me this appointment. She offered to let the call remain active for tonight, just with no guarantee what time the plumber would arrive.
At 740pm the plumber called asking me to reschedule because he was just leaving the other job. I explained that the office already tried to reschedule and they said it would be fine to keep the appointment. (it was still within the 4-8p window) He told me that now it was dark, I explained the the office said it was fine that he would have lights. He said he would have to call the office. A few minutes later I received a text that he was on his way.
When he arrived, I showed him where the leak was located (we already paid a leak detection company $350 to find it). He again made a comment about it being dark and then began to take pictures of the location of the leak. When he presented me the estimate it was $295 to fix the leak and then $551 difficult access charge. I asked about that charge and he stated that it was because its under the porch and its dark outside, there could be rats under there. He also said that I was welcome to call other emergency plumbers but they would charge the same for work done this time of night. I told him that I wasn't looking to have emergency work done at night....I had made a regular appointment that hopefully would have happened at 4pm! It was clear from the 2 attempts to cancel the appointment that he really didn't want to do the work and now adding an arbitrary $551 fee to a $295 job was his way of ensuring I wouldn't agree to the work.
I've now wasted 5 hours of my day and still sit in my house with no water, thanks to Benjamin Franklin.
stephen gifford
a year ago
Howard gave great service. He was on time, knowledgeable, and professional. Howard was able to resolve the issue and provided estimates for potential future work. If I do choose to get the other work done I would use Benjamin Franklin plumbing because of the experience I had with Howard.
Janet Steinmiller
a year ago
Both men that arrived from Benjamin Franklin were responsive and friendly. They were able to unclog and make it possible to shower and bathe in my house again. I felt like I was dealing with true professionals. Thank you so much!
Delaney Young
4 months ago
Robert was very professional and easy to work with, and very timely.
Rachael Kollman
2 years ago
Aaron Mason did a great job on my residential plumbing service call. He was responsive, polite, communicated well, had a focus on getting the job done right and value to the customer, and I was very comfortable having him in my home.
Philip Scales Sr
3 years ago
Jeremy McAnally
8 months ago
We've done a lot of work with Benjamin Franklin and Aaron has been awesome the whole time. He evaluated our whole situation, gave us a number of options to go with, and made sure the work was done well. The team they sent out knocked out a ton of work super quickly, and they managed to fix a number of tricky plumbing issues for us in basically a day. Even when we called him back out again, Aaron really tried to make things work within our budget and timeframe, which was a big stress reliever. Sure they aren't cheap but the guarantee they'll show up, show up quickly, do the work promptly, and do it correctly is totally worth it to me.
Lasetta Varnedoe
2 years ago
Charles Willis
3 years ago
Jenica Pierre
2 years ago
I will never refer anyone to this company they are a scam they take my money in they don't get the job done they don't know what's they are doing they sorry
Jacqueline Villegas
3 years ago
Dean Christian was very professional and was able to solve multiple plumbing issues we were having for a very long time! He was on time and very educated I will definitely recommend him and this company to all my policyholder’s, family and friends! Thanks a lot for your hard work!
Kristin Kestner
a year ago
Had an issue with sulfur water smell. Came out and told me I might as well get a new water heater and it will have a warranty on it and I'll probably need to get a new one anyways. However if the smell comes back in a couple of days its the water system. So a month goes by no smell, amazing great. Then the smell comes back with a vengeance. I call them pay 60 bucks for them to tell me it's the water system, even though it took a month for the snark to come back. They said draining the water heater wouldn't do anything but they could do it and gave me a price. I declined and said no not if its not gonna do anything. They techs laughed not sure what was funny. Then told me that the water heater wouldn't be under warranty since the water system isn't working and will erode the water heater pipes but they can repipe everything for 13k. So I feel as though I wasn't explained everything for the beginning correctly about the time frame of the smell and wasn't told that the warranty wouldn't be covered because of the water system especially when going into it I knew there was a 50 50 chance it could be the water system. I feel like they are trying to take advantage of me and will def get a second opinion.
Michael Steele
2 years ago
Cheryl Macdermott
a year ago
The whole thing is an attempt at an up sell. The technician was polite and very kind, but the idea of paying 300+ to repair a flexible hose in the sink is just crazy. It was going to be 650+ to get a new faucet. Additionally, the attempt of upselling me on a hot water clean out to get rid of the leaking hose is just ridiculous. The final blow is I could go buy my own faucet new at Amazon or a warehouse store and simply install it myself. I will never call out this company again.
Tony was exceptional. However. I’m a private 1 person resident and do not need a commercial grade hot water heater. Nor an estimate of $2279! I can buy a natural gas hot water heater with Honeywell control unit for $600. So he went away quickly.
Elizabeth Mitchell
2 years ago
Very knowledgeable with the maintenance and running of a home water treatment system.
I am renting so I don’t know the quality or value but John was here when he said and was professional, seemed to know his stuff and extremely pleasant.
Nohora Mahecha
a year ago
Excelente servicio, conocimiento total en lo que hacía, puntual y económico muchas gracias mike.
Great tech came out to give me an estimate for a bathroom remodel. Had great ideas. Very courteous.
Great team, amazing service. Very knowledgeable about what they do and they honestly go out of their way to not only earn your business but to save you money - you can't say that about every plumber or plumbing service out there.
Dean was excellent! He represented BFP very professionally and was very knowledgeable.
ANTWON HAYNES was our plumber and did a fantastic job. A great personality and attention to detail. He explained everything that was going to be done in a very clear and easy going way. thank you!
John Strandquest
3 years ago
John Cintron was our service tech and did a very good job as well as being professional and understanding. We have always been pleased and have appreciated all the services from Benjamin Franklin Plumbing. Thank you!
We had the best plumbers Raphael and Aaron come out and identify some plumbing issues we had with a leak and repair and they were so professional and polite and did a great job!!!
Andrea Crawford
2 years ago
Terry Demaintenon
2 years ago
Service call
Patricia Chango
4 months ago
Had a great service visit from Robert Jordan, he did an amazing job explaining and resolving the issue. I plan on sticking with Robert for all future jobs. He was that great!
Chelsea Beasley
a year ago
Nancy Hawblitzel
a year ago
Stephen “Swaffle” Lander
3 years ago
Fantastic service and thoroughly explained everything found and needing repair. Highly recommended!
juan esquivel
2 years ago
I spoke with Aaron and he’s the best, very informative and straightforward. I really appreciate him braking down my options. 💪🏽
Jeff was exceptional he did not only address my issue but he improved my quality of life . Howard was much appreciated I hope you will let him know, he again went above and beyond what I expected.
Dean was absolutely amazing. Went above and beyond for the issue we had and explained it very clearly and thoroughly. Was very knowledgeable
Shirley Piland
2 years ago
Very professional and tried to fix the problem.
Antwon Haynes explained everything very well he was very helpful
William Felder Jr
2 years ago
Impressive professional service. Dean and Caleb provided quality service and kept me informed throughout the process....which by the way was completely taken care of within 36 hours. From the time I called for an estimate to the time they arrived was less than 1 hour and late in the day. Water heater replacement installed next day. Great Job!!!
Christopher Kindred
a year ago
Michael was more than courteous and thorough, explaining my service options. The price I chose was fair and allowed him to fix my problem immediately, so I’m very happy about that. He was clean and disposed of the debris/packaging, leaving nothing for me to have to “clean up after.” I recommend Benjamin Franklin Plumbing - and Mike’s the plumber to call.
I m very satisfied with the service provided by the service person Carlos. Very honest and to the point of the issue. Fixed the outside drainage issue within an hour. And price was 30% below the average Orlando market. Give us discount from the list price.
I would definitely recommend this company for future use.
Laurice Elgin
2 years ago
I called and asked for a quote for a couple items, the worker came to see the house and said we would get a quote….never got a quote.
I called to ask about it and just got a recording. NEXT🤯!
Would not recommend.
Angela Valencia Sanchez
2 years ago
Mike the service tech was very professional and thorough, he explained every step of the process while practicing safety measures. He used care and left everything clean and in it's place. Definitely happy with his service and highly recommend him.
Frederick Asir
a year ago
Estimates for new shower drain.
Bought a RHEEM water heater from Home Depot. After a little more than a year, my RHEEM tank’s heating element went. Called RHEEM and was given Benjamin Plumbing as a service provider.
Dean the technician came out in a timely manner. but unfortunately does not carry the warranty parts on his truck and we have to wait 2 days for the parts to come in.
Will update this review once job is completed. The technician was very good.
Dean was on time and was able to explain the problem to me clearly and he fixed it quickly. Good price, good quality service! Will definitely use again when needed.
Mastaneh Dadras
2 years ago
Very personable and professional!
When we called Benjamin Franklin, we received a friendly and caring greeting from Alexis. She listened patiently to our concerns, and answered all of our questions. Angel, our technician, provided excellent customer care as well. He was patient, helpful, knowledgeable and he made sure that all of our needs and concerns were very well taken care of. Angel explained everything well and simply for us, and he made sure we were completely satisfied with what he was going to do to help us. You can always tell when someone enjoys their job and enjoys helping people. We highly commend Angel for helping us in the most caring, friendly and professional manner in which he did.
The next day Caleb and Dame did an excellent job in installing our water heater. They were friendly, prompt, thorough and treated us like valued customers. Thank you Alexis, Angel, Caleb and Dame for making our experience in choosing Benjamin Franklin a very satisfying and pleasurable one! Your teamwork truly made the dream work! Great value, great service, and great technicians!...what more can you ask for?
Linda Spencer
2 years ago
Marcelo Rabello
a year ago
Barbara cloo vie today. On change Love. Vie Irving
2 years ago
Kristian Barli
3 years ago
alberto delgado
a year ago
Danella Silcox
2 years ago
Scheduled appt to swap out a dishwasher. He ended up wiring me before coming out at $400. No thanks. We would do it ourselves but we can't get down to the floor. Not paying that much to just unhook one, pull it out, and hook up another. We don't need plumbing ran out anything. Canceled the appt.
Daniel Gonzalez
2 years ago
Cars “Al's Channel How toos” And trucks
2 years ago
I have used them a number of times. They are always very professional and friendly
Dean was very friendly and professional. I highly recommend him and Benjamin Franklin
Emma Ximena Samardge
2 years ago
Gerald Echevarria
a year ago
Dean and his co worker was amazing, explained everything that went on and was extremely kind . I would call him back again for other services if I needed him
Ramon Alvarado
a year ago
Devin came to repair the water heater. He arrived on time, was courteous, knowledgeable, and professional! Highly recommend Benjamin Franklin Plumbing!!
Michael Willis
a year ago
Howard and Ryan did a great job in a timely manner. Very respectful attitude, requesting to enter the house each time, putting on the protective shoe covers. Excellent work!
Dean was awesome repairing my toilet!! Showed up on time and was very professional, he even showed & told about some maintenance routines that I need to do. Awesome company!!
Jane Williams
2 years ago
Carlos was not only on time, he was early, but called to inform me. Very professional, covid responsible, cleaned up the area, it was a mess, kudos to Carlos! The hot water heater he removed/replaced was installed in 1978. The installation went smoothly strictly due to the expertise that Carlos displayed. Actually, went quicker than I expected. If I could give him mire than 5 stars, I would! Exceptional in all areas, communication, expertise, cleanliness, respect for our restrictions with covid, and totally respectful. Best service person I have had in years.
Mike, the tech that responded, was personable & answered my questions.
Dorian Griswold
a year ago
Rafael was excellent. Great guy you have. I would highly recommend him.
robert di vincenzi
a year ago
Kevin Dorsett
3 years ago
Sanjeev Desai
3 years ago
Outstanding quality and professional service.
David Wimberly
2 years ago
Tony was very pleasant and easy to work with. I would certainly recommend him to my friends and family.👍👍
Showed up at the front end of the time they said they would and fixed the problem right away! Would recommend again!
Dorrel Ashley
2 years ago
Dave was so awesome, knowledgeable, and professional.
Highly recommend using Benjamin Franklin as your plumber. Carlos was an excellent plumber who was very professional and personable throughout my service. He did an awesome job. Probably the best plumber I have worked with to date.
Lesley Shilale
a year ago
After calling multiple plumbing companies that wouldn't call me back or cancel the appointment over and over Benjamin Franklin showed up next day and on time. Dean was professional and informative and not afraid to go in to the crawl space where we needed the plumbing fixed. He gave me three different options for handling my problem and scheduled the service to start a couple days later. He has kept me informed as the process moves along and has been so helpful. I will only use this company moving forward.
Dean was very good at the service of the work and we were satisfied with it. The major issue I had was the cost of the work ($1,403 for 3.5 hours work with little to no parts) and lack of satisfaction from the office in resolving my concerns.
Angel was the best and most professional plumber we've ever had!
Kenneth Carlos
4 months ago
Robert Jordan did a great job fixing the kitchen drain leak and even quickly tightened our garbage disposal that wasn't locked and was leaking.
Benjamin Needler
a year ago
Michael Carr was extremely helpful and friendly. Did the work that I ask for and even gave me a few tips about my house that I didn’t know about
Angel was out this morning. Professional and courteous gentleman with a great attitude. Thanks for the service.
Very thorough in explaining for a repipe and other needed changes.
You will love Benjamin Franklin company. They worked with my budget and honest company. And was flexible putting in my upflush toilet which saved me 1000s of dollars.
Michael Johnson
2 years ago
Garlon was amazing! I was skeptical of the pricing at first because it was not cheap, but his service and professionalism was amazing. I would request him if I needed assistance again.
Alma Drummond
3 years ago
Michael did an outstanding job with the installation of our new propane-tankless water heater. He was professional, courteous, timely, always keeping us updated and informed with the progress and explanations. We were pleased with the over-all service.
Jesus Rodriguez
2 years ago
Carlos was awesome. He came in identified the problem and fixed it immediately. Was extremely professional as well. I found my new go to company for any plumbing issues.
Nancy Loughlin
a year ago
Ben Franklin is my go-to plumbing company. Their people always do great work. Timely, efficient, professional. Dean explained everything and went over the options with me, then got the repair completed quickly and completely.
Kathy Millsap
4 months ago
Ryan Rivera was the associate he was very professional and provided information needed to resolve my issues with his visit. I will use this business without a doubt.
Ryan was excellent
Theresa Joiner
2 years ago
Antwon was very polite and professional!
Jennifer Smith Reed
2 years ago
Thank you Mike for your professionalism and integrity in servicing the work that needed to be done. It is much appreciated!
Mike Locascio
3 years ago
Benjamin Franklin Plumbing of Orlando ripped me off today. My garbage disposal unit stopped functioning last night. I called them this morning and they could not give me an approx time when the tech would be coming. Regardless, I started calling then every 2 hours to check on the tech availability. The tech finally came and suggested to change my unit. I originally had a common 1/2 HP unit which he conveniently did not have. He finally upsold me this unit. Guess what my final total was? A $179 unit was installed for $957. Seriously ??? Taking advantage of a customer situation and ripping exorbitantly? Very shameful. Never ever Benjamin Franklin Plumbing of Orlando!
Carolyn Matejka
3 years ago
Called to have a clog removed, the guy was polite but the work could have been done better, the next day the clog was back and they wanted to charge another 400$ to do the same job that should have been fixed the first time. Would not recommend this company as they over charge and can't even unclog a drain.
CARLOS DOMINGUEZ
a year ago
Naomi Washington
2 years ago
Francisco Zevallos
a year ago
Plumber was very insightful, courteous and explain issue and recommendations were offered. Very pleased with the visit.
Jamie Becker-Martinez
2 years ago
Came same day that I called. Service completed with no issues. Minor situation that was resolved by Daniel in management. Would recommend Ben Franklin Orlando.
Christine Posada
a year ago
Devin showed up on time, was friendly, and completed the job promptly and professionally.
Brittany Sloan
a year ago
Mike Carr came by, looked at the problem knew what to do, was friendly too, will always use Benjamin Franklin Plumbing
Richard Jimenez
a year ago
Both crew are very good & professional. Very knowledgeable & dependable in what they do..😊
Deborah Castillo
7 months ago
Aaron and Raphael provided excellent
quality services in a very efficient and timely manner.
Customer Service was top notch.
I look at these reviews to make my decision on who to go with. So I try to give feedback on my experiences to help other make the best choice of company's. They had a great scheduling system and plumber came in on time . However, they overcharged me for the work they did. I would look elsewhere if you are concerned at all about prices.
Barbara Cabanos
2 years ago
tech assessed the problem I had reported and assessed there was not problem. made my day happy-no $$$! A couple things tho. I was told I would get a text or a 407 phone call approx 20min before arrival time-i received an 850 area call that I didn't recognize. so of course didn't answer the call-turns out the the tech was using his personal phone which was the 850 area code. a little confusing and annoying- also shoe covers would have been appreciated as the tech was outside part of the time, and then inside. If needed in the future ( I sincerely hope not) I will call them. Customer service was excellent, and for all you vets, they give military discount.
Michael Corbett
2 years ago
Great as always!
Louise Patrick
5 months ago
Angel sifuentes did a great job and listened to all of my concerns. He took very well care of my home. He really is an Angel sent from Heaven
Brandon did a great job of problem solving and explaining what he was trying to do. Very friendly and professional.
Antwon was courteous, timely, and explained my options thoroughly.
Kathleen Fleming
4 months ago
Full re- plumb of the entire house was very expensive and the first time I used the washing machine had a huge flood as they forgot to connect the drain line. Would NOT recommend. Also supposed to be 24/7 and could not send anyone out until the next day. Very disappointed after spending so much money.
Paola Mazzochetti
a year ago
They came to give me a estimate for some plumbing work and they were very professional !
Braden Adkinson
2 years ago
Antwon is the best plumber that’s been to my house- he was efficient, helpful and friendly. I would recommend Benjamin Franklin to anyone!
Elizabeth Dodge
a year ago
Carlos was a smart and easy going plumber. We fixed the faucets and he showed how to keep them running with good pressure.
Arrived nearly 2 hours late. He then spent all of 5 minutes staring at my toilet and told me it couldn't be fixed and needed to be replaced. He also said that the leak was coming from somewhere that was dry as a bone. Overall I am not impressed and won't be using this company again.
Mike Douglas
10 years ago
I had very high water bills and knew the pipes were very old in the house. I had them come out for a repipe estimate and was so pleased with the technician and how he helped me understand exactly what was going to happen. I was very nervous as I had never experienced a plumbing problem as this was my first house. I felt very comfortable having Ben Franklin do the job. It truly was a great experience to work with this company.
Steven S. Parham
a year ago
Dean did a great job on my water filtration system. He's very professional and has a great personality! Benjamin Franklin has done great work for me in the past and continues with great service on any issues and Dean always explains what is being done. I really like their service contract which helps with any and all plumbing issues.
Raphael quoted replacing my hot water heater and from the start was very professional, answered all my questions. He was very patient and explained everything in detail. He kept me informed at every step with pictures. I am so impressed! Thank you!
GpopB's Mi Eustis Casa
a year ago
Same day response for an estimate. Tech was professional and up front with everything that would need to be done!
Howard J. provided outstanding service from the initial call to the end of his service call. We had called out two other companies who were unable to resolve the issue. We were getting pretty discouraged and worried that this issue was going to cost a fortune. Howard J. encouraged me and told me not to worry he was on his way. I could tell immediately that Howard J. had his customers best interest at heart. He was knowledgeable, prompt, professional, and got the job done!!! Howard J. did not give up until he cleared the plumbing issue. We went days without our plumbing functioning and couldn’t find a plumber who knew how to resolve the issue. Howard J. had the knowledge And skill to get our clog fixed and all our plumbing functioning again. We were so relieved that he had the expertise to get our house back in running order. We will definitely be calling back this company for any future repairs and requesting Howard J. to be our technician. We give this company and Howard J. 5+ stars and Are very grateful for the excellent customer service and expertise that we received.
Vaishali Desai-King
a year ago
If we could have Mike everytime something happens that would be awesome (hopefully we won’t have to see him too soon. Haha). He is super informative and explains everything which is nice, because it gives us an understanding on the issue and how to manage and/or fix it. Thanks again for coming out to quick today to have our disposal and shower head fixed.
Mandy Kaufman
4 months ago
We had a backup in our pipes that affected our toilets and sinks. Ryan Rivera came to our home and was professional and kind. He took his time getting the blockage.cleared. Will be requesting him when we need future plumbing needs
James Anderson
a year ago
They were prompt, efficient, and professional. Provided great service.
Katherine Jackson
2 years ago
Dean was AWESOME! He was professional and when I asked questions, he was happy to explain everything to me. He found the leak in the pipe and fixed it.
Zelma Sanchez
4 months ago
I called them and advised that we had a leak in the crawl space at the fixture that connects the 2 pipes. The tech came in went up the latter look at it for 2 sec and came down. He said he sees exactly what I said and then started asking me if I had a water treatment system. I advised I did not and he began trying to sell me in different water treatments systems starting from 3500-5500. He then continue to say that this will maintain the life of my PEX piping and that the water quality was bad and it’s probably the cause of the leak. I told him I was not interested in this and just wanted to know how m to fix the leak. He went on to say it would be 710. Then he started again saying that if I sign up for their membership my visit fee would be 74 instead of 89 and that the water system will also be less. Again I said I am not interested in that and if the 710 quote included the service fee. He said no it’s separate but the membership will reduce that fee. I asked him well what needs to be done that’s so expensive. He said cut about an inch of pipe and secure. I told him I would pay the service fee and will have to shop around and discuss with my husband. He then said well I can call your husband and explain. Once again he started his pushy sales pitch and was told we were not interested. The tech called my husband about and hour later and said he spoke with his manager and They can to the job for 329. Of course we said now because now we were being played and over charged. We found another company that charged us 127 for the job and it took them 15 min to complete. The fact that this company was more worried for a sales pitch then addressing the issues shows you they are money hungry and don’t care for their customers. I wonder how many ppl they have taken advantage of. Very sad
Patricia Czesnakowicz
a year ago
Replaced outside faucet and main water valve. Dean was personable, professional, and knew what he was doing. A little higher cost than I anticipated but haven’t used a plumber in many years.
Frank Racioppi
a year ago
Excellent service!! On time, fixed the issue with no problems at all! Highly recommend!
Brianna Levitch
a year ago
They called notifying me that the individual was on his way. Very good customer service was illustrated by Mr. Antwon. He ascertained one problem and fixed it. The second issue was rescheduled for another time due to getting my funds in place. I will use this service again. Thank you
Awesome job! Easy to schedule appointment. Professional men and quality work! 👍🏻
Antwan was professional and courteous. Great service provided.
anyeliz davila
2 years ago
Kelvin was fast, efficient and made everything so easy.
Robert callahan
2 years ago
Great company. very professional. Awesome technicians. Office staff Is great... their just really a good company and reliable service..
wish I could have another opportunity to work for this company again cause I so would!!!
Antwon was extremely professional and kind. He knows his trade well! I Highly recommend him
Yvonne Fitzpatrick
a year ago
Jeane De Oliveira
a year ago
Great customer service and very professional.
The visit was very informative, as the technician not only provided preventive maintenance on the water heater, but also he checked the plumbing throughout the home. While the home estimate was provided at a discount, I felt that most services were expensive. Also I seem to have a little pressure issue in the kitchen, where the hot water value shuts off unexpectedly. This used to occur with the laundry room basin, which was not used much. However the kitchen is used very often. I find myself going under the sink once a day now to turn the value back on.
Our service tech was Neil. He was knowledgeable and professional. He explained in detail what he was doing throughout the job. He was also very prompt on his arrival time as he stated he would be.
Note: The unlisted service he performed was the installation of a recirculating pump to the water heater.
Mary Ann Muirhead
a year ago
Professional and personable workers. They did a great job and explained the process to me.
Byron Steverson
2 years ago
Jennifer Parham
a year ago
Got a water spicket replaced, he did a good job replacing it, but left his mess under it, didn't clean up anything, very sloppy work, really!!!! That cost me 300$, don't recommend them, 😒get someone else, prices are through the roof, probably attorney fees would be cheaper than there plumbers fees????
Swifty Productions
2 years ago
Excellent work and customer service.
Steve Bumbalough
a year ago
Olivia Bristol
a year ago
Too expensive but necessary, thanks.
martha lainez
4 months ago
Called this company yesterday and set up an appointment for today and they came just to tell me that my pipes are to old and needs to be replaced and that they couldn't work on it, so I ask them to at least replace the two valve and they said yes they charged me $251.00 dollars the initiative charge to come to my house was$89.00 that was supposed to be deducted from the job ,manager by the name Jean was rude and sarcastic to my husband I had a horrible experience with this company, please take your business elsewhere cause this company doesn't appreciate your business i just check their customers affairs and their rate is 1.6 no wonder,o i almost forgot to mention that i still have the leak they did not fixed it.
Service tech timely and professional.
Answered all questions and made sure product worked before leaving worksite.
Darryl Skinner
a year ago
Herman Lugaro
4 months ago
I am so grateful to this company and the tech they sent was Robert.
Robert was very on time and so kind...he knew so much about our kitchen and gave us tips on warranty on our sinks faucet.
He was truly so gopd at his jon and quick to fix!
Thank you Robert
Angel was great. Professional, knowledgeable, and efficient.
Excellent technician. Honest, friendly, professional, very kind.
Cheryl Andrews
3 years ago
Lillian Marrero
a year ago
Roberto Morales
a year ago
Good cuality they are Betty good professional
The technician, Dean, did an excellent job of finding the issue. He was on time, professional, and helpful. I recommend this plumbing company, which provided same-day service.
Mike Torres Note 20 Ultra
a year ago
John Hinckley
2 years ago
Estimate for cost of job
Monica Pridgeon
2 years ago
Mike did an excellent job explaining what needed to be done. He gave a accurate estimate. I would highly recommend Mike to my friends.
Katie Lovinger
a year ago
Dean was fantastic! Came out and looked at everything in the house, explained what could be done and what he recommended. Glad we got those new toilets when he suggested them, because the morning it was getting replaced the old one gave us trouble! Would highly recommend him and the company.
Melissa Mendoza
a year ago
Best plumbers in the Orlando area.
Jesus Malave Jr
a year ago
Devin was most excellent and knowledgeable.
I needed an estimate for re-pipe of home. Your company was very professional and friendly. Your sales guy, Dean, was great. Thanks, Tom Bittner.
Kenneth Sanford
3 years ago
Antwain was very personable ,he explained the procedure he was doing and cleaned everything before he left. I would definitely recommend antwain for all of your plumbing needs He is very knowledgable.
Run away from these guys. Had an old water heater that was failing so called Ben Franklin for a service/diagnosis. Tech came out and looked at the unit and without any diagnosis said it wasn't worth servicing and then gave me outrageous quotes for new units. Since I was paying the service call anyway, I asked him to diagnose my old unit anyway so he said he tried to flush it but it was plugged up with sediment due to age.
So. . . shopped around and got 2nd or 3rd opinions from companies who were actually knowledgeable and am having a new hybrid unit installed today for nearly half of what Ben Franklin quoted me and low and behold the tech hooked up a hose to my old unit and it all drained out easily so clearly this company just wants to sell you a new unit at ridiculous profit margins.
Shop around and do your own research!
Stan Takeshita
2 years ago
Michael Carr and his partner was professional. I hope they did a good job as they seem to do.
Great work, friendly tech
Elizabeth Caudill
a year ago
Dean Christian and Benjamin Franklin Plumbing are simply extraordinary!! What started out as a simple water line fix morphed into much needed replace and repair, mostly for ADA compliance items. They happily returned multiple times as we increased our list, they gave honest recommendations and were conservative and thoughtful on estimates. With a sick patient in the home they were quiet, clean and very courteous. We just can’t say enough good things about them! (Dean in particular!). We needed electric and HVAC help and their recommendations have been just as excellent. They are now on all of our speed dials!!
Mathew Hernandez
3 years ago
PRICE GOUGING!! Quoted me a $79 inspection but charged me $450 just to isolate a toilet gasket leak. Took 10 minutes and no leak detection equipment used.
Jenifer Maldonado
2 years ago
Excellent ⭐️⭐️⭐️⭐️⭐️
Damarys Caraballo
a year ago
Mike was as before, very friendly and professional.
This company was available the same day I called which was awesome. Mike was very nice and professional. He explained the options in detail and answered my questions.
William Moore Orlando
10 years ago
Had them Replumb my entire house. Great price, great responsiveness, would def recommend.
Jose Graxirena
2 years ago
Great service ! Very professional!! 100% recommended!
Carlos was wonderful, he gave us a great quote for the amount of work he did. Would definitely call again.
Aaron was very professional, thorough and knowledgeable working thru some unusual piping issues from past contractors. He spent the time to figure out the problem and recommend the right solution. The price was fair.
Mike arrived on time and provided a wholesome experience giving me very accurate estimates for all 4 options I asked about. He took the time to do due diligences and confirming with his team before putting together the package and emailing estimates for my consideration later. I want to share the estimates I got in case other people are looking for similar answers:
I live in Orlando Florida, so consider the hot weather:
- $6K+ for a new 199K BTU tankless gas heater
- $4K+ for a new 150K BTU tankless gas heater
- $2600 for a new 50 gal Tank heater
- $1200 for the Labor of replacing tank if I buy my own
- $600 To remove the existing system altogether.
Note this are individual quotes for different questions, they all includ the labor cost.
Howard was phenomenal . He was informative , professional and explained everything. It was expensive but same day service and it got fixed. Worth it in my opinion.
Renard Brooks
3 years ago
On time. Professional. Diagnosed the issue. Explained work
Nice job
Orlando Rodriguez
a year ago
Will use this company in the future.
Melissa Mahn Forsch
3 months ago
Fixed Shower okay works fine, but our main water shutoff which is in backyard was replaced WRONG. We are told that they will not fix their mistake. 600 dollors for a job done wrong and they made a hole in the side of out house, and have not come to fix the hole yet. Doesn't seem like they want to resolved the issue. Feel's like the outside plumbing job was rushed not done thoroughly. And this company use to be reliable.
Lisa DiBiasio
2 years ago
Not what I’m looking for..
Only would have taken care of a small portion of what I wanted done for too much money.
Pick Your Pool Company USA
6 months ago
Ryan Rivera was a great tech fixing the problem and the emergency that I had, very prrofessional and experienced
Howard was very kind, and very attentive. Even though I was not able to afford all the repairs that were needed at the time, he gave me information for a temporary fix, until I can financially call him back to do the job.
Carlos did an amazing job and explained everything about the repair. Very good price and excellent service! Thanks
Michael Crews
2 years ago
Repairman was on time and did a great job. Prices were a little higher than expected and slightly above average price for a repair and replacement but we needed it done quickly.
The two gentlemen that arrived (on time) where extremely professional, courteous, and considerate. Could not have asked for a better experience!!
Tony S was great. I have used them several times. Highly recommended. Scott M. Winter Garden.
Bernard Brocke
a year ago
We installed new countertops in our kitchen. Because the sink was replaced—the sink and garbage disposal was disconnected during the renovation. The new countertops were installed and new sink was installed. In removal of the old countertops—the remodelers disconnected the main drain flush at floor level. Ben Franklin plumbing reviewed the situation and advised that they would have to cut the drain and water lines that were very close to the drain pipe due proximity. The quote was over$1500 to do the entire repair. Later in the day—two plumbers from Ben Franklin plumbing came to do the repair. The main plumber advised that he would not cut and re-plumb the waterlines and he would reconnect the drain and hook up the garbage disposal to the main drain stack. The job was completed in less than 2 hours. The initial assessment was excessive both in job and in expense—both not needed. The 2 plumbers completed the job and did an excellent job. I do not understand why the first plumber recommended a major repair vs the actual plumber that repaired the drain did not. Huge difference in expense also.
Haydee antioquia
a year ago
First time I used this company. Pleasant call to set up with quick call back for service. Technician called to state arrival time. Professional and fully explained repair and fees. Well done.
So one day I was running the kitchen faucet and the pressure dropped. I had used BF before and scheduled them to come look at it. The technician arrived at the very end of the window. I did get a call indicating he was running late. When he did arrive, I explained the situation twice. There was a language barrier. He did disconnect the supply of the faucet and verified that there was more than adequate pressure at the valves. And that was it. He gladly provided a price to come back and replace the faucet. Did not seem to be concerned with fixing the problem.
So today I looked under the sink and there was some sort of attachment in the line. I pulled it apart and put it back together which fixed the problem.
This is something I feel a qualified or seasoned technician would have been able to troubleshoot and evaluate.
Nadia Oliver
4 months ago
Ryan Rivera was very courteous an d professional. He completed the job efficiently and even cleaned up after himself. I would highly recommend him off any plumbing job
Could not use at this time. Received estimates will call back.
Darsi Renshaw
2 years ago
To Expensive!!! Waited all day for an estimate and it was ridiculously expensive
Ran a video camera of my drain lines and confirmed that our house needs a re-pipe.
Very professional.
Debbie Belardo
2 years ago
Cristiane Salgado
a year ago
Dean was a great professional. He quick found the issue and fixed right away.
They sent Mike to my dad's house and he has to be one of if not the most professional person I have ever dealt with in the service industry. I will DEFINITELY use Benjamin Franklin Plumbing for my own home as well as anything else at my dad's. Thank you Benjamin Franklin Plumbing!!!
Robert Wellborn
a year ago
Howard was a great and shared his expertise with us as he did his inspection.
Morgana Wingate
2 years ago
Dean was a pleasure. He thoroughly explained everything we needed to know, without bombastic technical details. On time and very friendly!
Sylvia Knowles
a year ago
The service and knowledge of the tech was great. I would get everything in writing to avoid any confusion
I live in CT but have a winter escape place in Kissimmee. I got a call from my snowbird that the water heater was leaking. My neighbor, who is very knowledgable, confirmed is was coming from the water heater. Being a person who does all his own repairs typically and being I live 18 hours away I needed to find someone I could second on to do good work and is reliable. Well I am so glad I called Benjamin Franklin. The tech assigned this job was Mike. What a pro! He was communicative, spoke clearly, explained everything and gave me options and his opinion. He did not pressure me to make a decision. Well I hired them and while I have not seen the job in person my friend gives it the thumbs up and the pictures provided really should a job well done. I added Mike and Benjamin Franklin Plumbing to my contacts. While I hope I don't need Tham again anytime soon I will not hesitate to call them or refer others to them. For the record I had a gas 40 gallon tank water heater. I replaced it with a tankless high efficiency unit.
edward tc wilson
2 years ago
danielle thompson
2 years ago
The plumber arrived on time, was friendly, and completed the service quickly. Never had such a painless experience before with plumbing.
We are in the middle of a home remodel and needed to have some plumbing replaced to install our new shower faucet. I called Benjamin Franklin Plumbing and Mike came out the same day to assess the work and provided a quote on site. As it was the end of the day, he came back the very next day and did excellent work, was extremely friendly and knowledgeable, and went above and beyond to make our shower remodel a success. Mike was an absolute pleasure to work with, and we will definitely be calling him again for our other remodel needs! Thank you again!!
William Mooneyhan
3 years ago
Repair and explanation was fine. Workman gave call in advance and was on time.
However, workman didn't clean up after completing the work. Dirty residue around base bolts on the porcelain, old towels I had placed near toilet to catch any leakage were placed on countertop along with grit. I wouldn't be proud of leaving the worksite like that to a customer.
Finally, I have yet to receive a receipt or report of work done. Still waiting for that.
A month later I received the Thanks shown below, with no mention of my issue, nor apology for mess left behind. Autogenerated maybe? Less impressive. 👎
He installed the shower valve knowing it was to far in wall. He couldn't use trim plate we selected or the tub spout we ordered. For the money we spent the valve works but looks bad. I wish he had look at wall depth before starting it was visible before cutting. Also shower head pushes back into wall and says there is nothing he can do about it .
very friendly and professional
Susan M Carpenter
2 years ago
Fast and efficient. Great Plumbing Company
George Cabrera
a year ago
Joseph blacklock
a year ago
They did a great job everything works again but as for cleanup I would not recommend
Raphael’s professionalism was superb. He is a very knowledgeable plumber with years of experience. And it shows! Thanks
David Lindquist
a year ago
Joel did a great job in a timely manner. He completed installing toilet flush valve in 45 minutes.
My only complaint is the excessive price charged
Of $413.00 For 45 minutes. So is your labor rate $500/hour!
Michael Leonard
2 years ago
Tony did what several other plumbers tried, but failed to do. Unclog our bathtub drain. Tony was early, efficient and very courteous. Great job!
Ben Franklin Plumbing always has done great repairs now, and in the past.
Antwon was such a pleasure - personable and kind, and willing to explain everything to me.
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