Description
Drain Genie Plumbing has built our reputation on our expertise and honest practices, and have developed a reputation as one of the most trusted, family-owned and operated plumbing companies in all of central Florida, including the areas of Orange County, Orlando, Apopka, and the surrounding regions.
To request an estimate on plumbing work, including water heater installation, water damage restoration, commercial plumbing, and residential plumbing, contact us today.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24/7 Emergency Flood Damage, Back Flow Install, Bathroom Facilities, Bathroom Plumbing, Burst Pipes, Clogged Up Toilet, Commercial Floor, Commercial Plumbing, Commercial Repair, Commercial Toilets, Drain Issue, Drainage Issue, Efficient Drain Cleaning, Electrical Ground, Electrical Panel, Emergency Breakdowns, Flooded Basement, Floor Drain Install, Grease Buildup, Heating Problems, Home Appliance, Kitchen Plumbing, Kitchen Sink, Leak Repaired, Leaky Pipes, Natural Gas Leaks, New Pipes, Old Pipes, Pex Piping, Pinhole Leaks, Plumbing Repairs, Polybutylene Piping, Preventative Maintenance Agreement, Preventative Maintenance Contract, Preventive Maintenance, Professional Drain Cleaning, Repair Burst Pipes, Repair Job, Repipe Your House, Repiping, Repiping Water, Residential And Commercial, Service Calls, Slab Leaks, Temporary Fix, Toilet Repair Services, Touchless Faucets, Tubs Drains, Water Heater Repairs, Water Leaking, Water Lines, Water Main Line, Whole-House Repiping, General repairs, Repair water fixtures, Mold damage restoration, Plumbing, Water damage-related cleanup & repair, Water damage-related mold removal, Water Damage Restoration,
Reviews
jhonatan dyminski
a year ago
Kevin was professional in explaining to me what’s as wrong with my toilet. I had tree roots that was clogging the drainage and was able to show me where it was coming from. He was knowledgeable and was able to complete the job in a timely manner. I would recommend Kevin for any of ur plumbing needs. Thanks again
Jorge Rodriguez
a year ago
Worked for John for a few months. Extremely kind and fair man. Takes pride in his work and makes sure his guys do it right. Highly recommend there service.
Valeria Bedoya
2 years ago
The plumbers that came were super professional, both wore their mask for the entire time of service. Fixed my gas water heater timely and even showed me what was broken to begin with. They were great about all 4 of my dogs being around and were quiet enough while I worked from home while still keeping me informed. I will definitely be using them again in the future. The price was very reasonable in comparison to everyone else I called and they have text alerts to keep you informed of when they are coming, on their way, done with service, preparing your invoice and even a thank you as they leave.
I had some leak issues with an upstairs bathroom. Carlos came by and explained it was a bad cartridge. He was very upfront and honest about everything, the price was more than reasonable . He swapped the cartridge out and the leak issue has been fixed
Connor Shimmel
9 months ago
Carlos did a fantastic job. Assessed the issue immediately, walked me through the repair both before and after ensuring we understood the issue and were pleased with his repair.
Tech arrived on time, immediately started working on my issues. He explained what he found wrong and what needed to be done to resolve. The issues were fixed timely. Good tech, professional, attentive and hard worker. I would recommend Drain Genie to anyone with plumbing needs.
Juan Carlos Rodriguez
2 months ago
Found the problem within seconds of arriving and fixed this issue within 20min very professional!!
Kitchen sink got clogged overnight. Was able to initially sent out email requesting service.
Was contacted by phone not too after asking what needed to be repaired. In no time they were able to come out same day and perform the job. 👍🏻👍🏻
Paul Wilkinson
a year ago
Very professional was in and out in an hour even with a concrete repair. Courteous and honest. Told me what was wrong and it was fixed.
TL/DR: fast and reliable always making sure the job is done correctly.I had my entire house replumbed a few weeks ago. The first highlight was that John was able to work with other customers and get us moved up in the schedule since it was an issue that displaced us until it could be fixed. The workers showed up, we’re very courteous, and got the job done quickly with minimal damage. Our water had to be completely re-routed due to the age of our home, and they were able to complete the job in one day as promised. After the work was complete, they subcontract out the drywall and within a few hours the walls looked almost brand new. We had a few small issues with our shower after the replumb but they sent out two guys to take a look and they were able to fix it. Not only did they fix the shower issue, but they answered my questions about water treatment for my home. We ended up getting that installed this week. The turn around time for that was fantastic and it looks great. Going from having a huge busted pipe to brand new plumbing with water treatment in three weeks speaks volumes to this company. Could you find a cheaper plumber? Maybe. But if you do, I guarantee you’ll be giving up quality and reliably. I would recommend Drain Genie if you have any plumbing needs.
Jodi Koseski
8 months ago
Carlos was absolutely AMAZING! So patient, explained everything & made me feel soooo valued as a customer!! Now that I have tried your services I would ALWAYS come back because of Carlos!!! He made me feel comfortable & confident that the job was done right!!! I will recommend your company to all my family & friends and will be sure they ask for Carlos!!! He is top notch & I know he will get the job done!! A huge Thank you to Carlos for getting my problem fixed, he simply is the BEST!!!
Elbert Artistsan
5 months ago
Fast reply, easy appointment set up & qualified tech.
Kae Lin Sanders
a year ago
I worked with Carlito and he was knowledgeable and efficient when he came by. I called them today and they were able to come and see me within 30 minutes. Price is inexpensive and I think you should def give them a try
I had a hot water heater problem and I called John from Texas, he was very helpful. I would highly recommend this plumbing company. They were very professional. I wish he had this plumbing company in Texas. Thanks for all your John!
Jessica Corrado
2 years ago
I contacted Drain Genie about installing a utility sink in my garage. They responded promptly and through text exchange of pictures were able to give me a quote in advance so there were no surprises about cost. Other companies were not able to do that. I was able to have someone come the next day, he was very quick and professional and his work was excellent. I was very pleased with the experience and would hire them again.
Ashley Folsom
6 years ago
FANTASTIC JOB-PROFESSIONAL FROM START TO FINISH!I had a problem with a pretty significant leak in my home. With the plumbing being 30 years old, I decided the best bet was to repipe the house even though I knew this might be a big hassle. After getting quotes and researching reviews online, I decide on Drain Genie. From the very first phone call to the owner John, I was impressed with the professional, honest information and answers to my questions; everything was above board from license to insurance information. John was able to fit me into his schedule within a short period of time. A crew of five workers showed up and each person knew exactly what to do. They worked with unbelievable precision and professionalism. From laying down cloths to walk on to vacuuming up every last bit of dust, I was amazed. Even the drywall person did a fantastic job covering the holes that had to be cut for the pipes. I can say enough how impressed I was with the entire experience from start to finish. I would highly recommend this company.
I was very happy with the repipe of my home. They arrived on time, very professional, courteous and just a great team! They helped remove the items from underneath my kitchen sink. I would highly recommend this company.They were careful and cleaned up afterwards!They went above and beyond my expectations!!I passed my inspection with flying colors! The inspector commented on what a great job was done!!The drywall repairman came the next day. Chad did an awesome job also! Very professional as well!! He cleaned up as well snd was very best!I would like to say “thank you” to the team: Steve, Richard, Ethan, Chris, Thomas and Cole. You guys were the best!!!Again, I was very pleased and happy with the job they did.I would highly recommend them!!A very satisfied customer!Sylvia
Elizabeth White
4 years ago
I had to leave while my new hot water heater was being installed. I didn't get back before the job was completed. Thankfully the office took my payment over the phone so I didn't have to rush across town. The service tech was nice enough to close my garage door when he left. I returned home to a new hot water heater decorated in all the magnets that was on the old one. This company is the best. Same day service. The tech came prepared to do the job. Great service. I am sorry I was in such a hurry I didn't get the name of the service technician. I wll recommend this company to others.
Carlos is amazing Tecnician his skills are beyond perfection and his personality was extremely pleasant and professional.He explained why we had a major flood, took pictures and repaired the major problems.We highly recommend this TechnicianTen Plus Stars for Carlos!!
Kevin Got here on time. He did a super job finding the broken drain pipe! HE WAS AMAZING! Very knowledgeable and professional. Thank you Kevin!!
DO NOT GO ANYWHERE ELSEI made an inquiry around 10 at night and they got back to me within a half hour about the service i needed.My kitchen sink was filled on both sides and clearly there was a backup in the pipes somewhere. Next day Carlos arrived at the appointment time and was very thorough with me about what the problem was and how he was going to handle it. An hour later everything was back to normal.I can't thank you enough guys and the fact that your employees take pride in what they do says a lot about your company. Thanks again
Heather DeCosta
2 years ago
Kevin arrived on time. He did a great job assessing the issue with the clogged drain and worked hard to fix the problem. He cleaned up after himself and went above and beyond. Will definitely use them again if we ever need it.
I’ve used Drain Genie many times. They are always very dependable with fair prices and always get the job done right the first time. Drain Genie recently repaired my tankless water heater and Adrian the plumbing tech was extremely knowledgeable so he had it back online in no time. Thank you Jennifer, Adrian, and Drain Genie !
We had an issue with the sanitary line for our home. Charles was able to diagnose the problem and repair the line. Will definitely call again for future plumbing needs.
I called Drain Genie on a Sunday afternoon for an emergency on the leak from my water meter box out on the lawn. I contacted the city, the on call technician came to the site, looked at the problem and told me that I need a plumber to fix my leak. I looked up some numbers online in panic and started calling. John called me back, I was not clear about what do I need assistance for, so John asked to speak to the city person. The next thing I know, the technician from the City is digging up on my lawn fixing the leak! And I don’t need to call another plumber!! I’d recommend Drain Genie for any plumbing service. They are professional, honest and definitely on your side. Call them now!
Cecelia Tillmam
a year ago
Technician Carlos was very sweet and professional. Arrived when promised and completed the job quickly. Would definitely use them again.
Wick Sanford
9 months ago
Good communication. Great prompt scheduling. Punctual professional friendly technician. Would recommend this company.
Pamela Simmons
a year ago
He was very informative, professional, with excellent communication skills; and I like that he paid attention to detail cleaning up after himself. It was my 1st time using your company. Thank you
Carlos was our technician and was very kind and professional. I would gladly call again and recommend him to anyone I know
Clay Williams
6 years ago
Carlos was the plumber who worked on my hot water heater. He was both extremely knowledgeable and friendly. They were very thorough and used the best parts. This company does it right and I would definitely recommend them. He was arrived slightly early. What else could I ask for.
Monique Smith
7 years ago
Great working with Drain Genie. They found out that we had tree roots in the main drain line. They cleared them out the best they could and gave me recommendations for future maintenance. Thanks Guys and see you next time!
Great service! Aaron has been here a few times to work on various issues. Replaced our 40 gal hot water heater, replaced our kitchen sink drain line that was leaking into the exterior wall, and helped us with our lift station issue. I don't want to ever call a plumber but if I do it would be Drain Genie.
Valentin Cotto
2 years ago
I called Drain Genie for a leak in my shower. They sent Kevin a couple hours later. And after reading their reviews, I remembered Kevin's name from the reviews, his name is all over and great ones. Kevin lived up to his reputation and the pricing was great. Thanks guys, y'all the greatest.
Marisol Cruz
8 months ago
Charles and Charles Jr. were excellent. They were professional, and courteous, and completed the water heater installation quickly. Also, kudos to Jennifer for responding so quickly to my inquiry and scheduling me for service asap. I highly recommend Drain Genie. Thank you!
Love Jacquelyn
2 years ago
Very nice company. Answers their phones quickly. Very responsive and polite. The worker was extremely nice and let me ask and watch so I knew it going forward for the house. I would definitely recommend!
Contacted Drain Genie because of broken pipe line outside and they were able to come the same day. Kevin came on time and even though it was raining, Kevin worked fast and well. I will recommend Drain Genie and will call them back.
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Have used other plumbers but have found Drain Genie to be the best by far. Very responsive, same day appt. Carlos was on time, respectful, knowledgeable and thorough. Completed the job quickly and professionally. Very happy customer!
Cheryl Branciforte
10 months ago
Adrian was very professional during his visit and even though the repair was minor, he offered suggestions about how to properly use the garbage disposal and made sure I didn’t have any questions or concerns before he left
cathospital oforlando
5 years ago
John kept me updated on the tech arriving for the service call and Holbert the tech was knowledgeable and very nice. Holbert offered some great advise on keeping my drain lines clear. Super nice guy. I would recommend Drain Genie to anyone in need of plumbing services.
Charles Tubbs
8 years ago
I called Drain Genie this morning and spoke to John and told him that I had a broken water main. He asked if I would take a pic of it and send it to him so he could see what was going on and give me a quote over the phone. With in 5 mins he had called me back and gave me a quote and a time of when he could be here to fix it. John called me 30 mins before showing up he was on time and friendly and he stayed with in the quote that he gave over the phone. He had fixed my main line in no time. I will call him again.
After price and quality shopping around for a plumber we chose Drain Genie. We are very satisfied with Drain Genie, we own an older 1949 bungalow in College Park and they have taken on our older plumbing challenges that other plumbers had refused to work on. They have been our true ally with the purchase of our historic home their service is courteous, clean, timely and the very best prices we have been able to find in the plumbing industry.
Maxine Costanzo
5 months ago
Very satisfied , prompt and professional service. I will definitely recommend to friends and family
Daniel Bridges
3 years ago
Carlos was a huge help getting a fridge water line replaced to take care of a leak. He did a great job explaining what was going on and working with an unusual setup thanks to a DIYer previously owning the house.
Although the issue appears to bigger than we all thought, Carlos was very efficient and was able to recommend what needs to be done. I’m very happy with the level of service and I am using them for the next step in my repair.
Was leaving town on Sunday. Called on Friday afternoon. They were there Saturday morning for my non-emergency leak in the garage and outside water bib. Fixed it right and was fairly priced. Adrian was great and worked hard to make the repair. Of course, it rained. No matter the job got done. Thanks guys.
Kevin was awesome. Not only did he show up early to his appointment for us, but he called even just to make sure it was okay to do so. He walked me through what he was doing and why he was doing it. At the end he chatted with us to make sure we were good to go and was very personable. I will absolutely be calling him again if I ever have a plumbing issue.
Called them Sunday at 2 pm with a blocked water main. The entire house was starting to back up. They had someone at our house by 4, with a SMILE. They also addressed a broken tub drain at the same time. Talk about going the extra mile. I wish all companies had such great care and expertise.
Kim BOETTNER
11 months ago
Excellent customer service from the beginning to the end. Came out same day we called. Our tech Carlos was friendly and efficient!
Howard was very professional, knowledgeable and provided me with great information! Thank you!
Came to get the work done very fast. Tom the technician did an excellent and thorough job and we are extremely satisfied. Will definitely use them for any other plumbing needs in the future.
Was surprised at how much they were going to charge for a simple installation. Was provided with a revised charge and had the work done. Adrian was great, courteous, friendly and very professional. Had the job done quickly and nicely
Vincent Shader
a year ago
I called drain genie and Jen was a delight working with. Within 10 minutes the tech Kevin aka superman was at my door and very determined to help with my situation. He went above and beyond his call of duty. He rectified the situation quickly and efficiently. He was not only professional but funny and perfesional but funny and very courteous. I really appreciate this company for all they do and couldn't of picked a better company. Thank drain genie.
Preston McGann
4 years ago
John and his team Aaron and Alva were amazing. I've had them come out to two different jobs for clients for inspections, and they have been extremely thorough in getting all of the information needed as well as answering all questions. Highly recommended!
He was polite, professional and on time. Confident and competent. If he had his own business I would recommend him to anyone. Adrian is definitely Good people
Robert Armstrong
4 months ago
Adrian was very professional friendly..will use company again for other plumbing issues.
I did a google search and they were recommended by google. They had a full schedule but still fit us in. Kevin was Awesome. He was professional, funny, knowledgeable and fix the problem super fast. No hidden fees no upcharge selling. I will definitely use them for any other plumbing needs. Thank you so much
Joivan Forestier
2 years ago
Very responsive, we had a hard time finding someone to come out and locate where our water pipes are for a bathroom addition we are doing, called John from the number listed on google and he booked us an appointment the next day, and always answered text message questions along the way. The guys that came out were very honest, fast and professional and John reached out after to make sure the service was good. Highly recommend this company, it’s so hard to find a quality company in this industry that keeps their appointments and can come out fast, Drain Genie is 100% worth it.
Very professional and patient. Helped me understand the reason of the damp wall, though it is not due to a leak in plumbing. Performed all checks to make sure there is no leak in plumbing.
Excellent company to deal with. Carlos was great and attentive. Would use them again in the future.
Drain Genie exceeded my expectations! Seldom does a company deliver more than it promises. They were on time, courteous, clean, thorough and the price was fair. John was available for my questions and concerns.
I recommend for repiping and plumbing issues.
I was in need of same day service due to a very steady faucet leak. I called and spoke with a very personable and friendly dispatcher that immediately addressed my issue and started setting up my service. She was very detailed with her communications as she set the expectations for the arrival of the technician. I was kept informed throughout the day. Once Adrian arrived, he was very friendly and professional as well and knew what was needed. He provided advice when asked and was very efficient in completing the work. I am happy with the work provided and will recommend to others. I anticipate needing further assistance with the bathroom plumbing and Drain Genie will be my first call.
I picked this company based on their 5 star reviews. Kevin was very professional and informative. I am satisfied with the results. I would use them again.
rob and Aaron are fantastic guys that worked incredibly hard on the job. They were very nice and professional through the entire job. Definitely use these guys they know what they are doing! We were able to call from out of state and set up an appointment which was fantastic and they were able to meet us when we arrived.
Daniel Gaviria
7 months ago
Adrien was our tech. He came out promptly, very professional and attentive. Our problem turned out to be bigger than what we expected but adrien went above and beyond to help us out. Definitely will use again and recommend anyone in need of plumbing help
KEVIN WAS AMAZING!!!! He helped us in a jam, showed up a little early, was super knowledgeable, friendly, cleaned up after himself, he even made us laugh and answered questions we had. I am 100% satisfied and will recommend him and his company to everyone I know!!!!!! Thank you Kevin!
Peter Strukel
9 months ago
Great service. Adrian was on-time, courteous, and very skilled at his job. Would recommend Drain Genie to anyone needing quality plumbing service.
I called on the weekend about a problem and I asked to be scheduled for Monday. I was given a time and quoted a price. Carlos fixed the problem and cleaned everything up as if it was just how I had left it. He also communicated with me a few times throughout the day about his ETA to my place according to his other jobs earlier that day so I knew when to expect him. He arrived on time and I ended up paying what I was originally quoted over the phone. I'm pretty satisfied with my experience.
Vaughn Gilmore
6 years ago
The service was great Carlos was very professional and took great pride in his work me and my wife both feel we recieved quality service. I would recommend them. Drain genie you guys rock...shout out to Carlos.
Mr. and Mrs Poulson.
Jason Marshall
9 months ago
Very good service. Great communication. Tech was very polite and professional. Price great also. Will recommend. Thank You.
Teresa Delgado
2 years ago
Kevin is very knowledgeable on what he does. Amazing job, he explained what he was doing and I learned a lot from him. Definite I will recommend this company to my friends. Thank you for a job well done.
Alyssa Kersey
11 months ago
I’ve used drain genie for any plumbing issue I’ve had over the years. Always responsive, and have a technician out the same day. Adrian is very trustworthy and always solves our issues immediately.
The fellows, Aaron and Carlos, from Drain Genie Plumbing Services, were very polite, informative, and capable of installing a new double sink vanity in the place of single sink vanity. There was a lot in involved: removing the old vanity/sink. And, geing the new vanity to the 2nd floor and then doing everything in involved with the install. I would recommend Drain Genie to anyone with a plumbing job.
My hot water wasn't turning on and it was a Sunday morning and I contacted Drain Genie for the first time and they responded fast, and they knew exactly what the problem was, came out and fixed everything all in the same morning! Thanks being there!
Maria Shelton
7 years ago
Found Drain Genie doing a google search back in July 2015, since then we have the opportunity to use their services more than once. Reliable, courteous company with excellent service - I will continue to use them.
Franck Aupont
6 months ago
Very nice guy and friendly good communication very professional and explained everything from A-Z about what he going to do and what he going to use to do the job but to me he needs more than ⭐⭐⭐⭐⭐
Parents needed an emergency pipe vent clog removed. Spoke to the owner via text message and Arron came out to fix the pipe. He was extremely friendly to my parents and I while he did his job. The owner followed up with me to make sure everything was ok, and of course it was .Awesome company, and prices are some of the lowest in Orlando. If you need a plumber, give them a call
After two terrible experiences with well known plumbing companies, I'm happy to give a well earned recommendation to Carlos at Drain Genie. He's very professional and an excellent problem solver. I found the cost to be fair and reasonable and communicated clearly before the work is performed.
These guys are great!!! I tried to do what I thought would be a simple job on a Sunday. Changing my Moen shower trim kit from chrome to oiled rubbed bronze simple right... Not even. In the process of doing this simple task I broke the valve cartridge to the point it was time to call in a plumber. It's not easy to find a good plumber that will come out quickly on a Sunday, but Adrian came within 35min and saved the day. He was able to somehow get that broken cartridge out so we could just change that and not have to install a completely new valve. This was a big cost savings to me. He also was very clean and left the bathroom cleaner then it was when he got there.Thanks again for the great job! I have you in my contacts in the event I need help again.
Great Service! Called Drain Genie due to a clogged main drain line. Terry was awesome, got everything unclogged and gave me tips on how to prevent future clogs. Very happy with the service we received and would definitely use them again for future plumbing needs!
Christopher Karegeannes
6 years ago
John was able to get someone out the same day; Aaron was great and had me set up within an hour and 'll be coming to this company again
Kevin was prompt and fixed our problem quickly and efficiently. I’m very happy with this company since it’s the first time using them.
Lundy Langston
3 years ago
I called in a panic, Alva arrived from Drain Genie in about 15 minutes after my call. I had never used Drain Genie before, hopefully I will not need plumbing services anytime soon but if I do, I will call Drain Genie. The work was professionally done and Alva remained at the house to make sure that when the water was turned back on that everything was ok AND everything is now ok.If you need plumbing — call Drain Genie, especially in an emergency — don’t waste time calling anyone else.Lundy
Kevin was amazing. He showed up before he was scheduled to be here and worked out my business’s drainage problem quickly so I could open back up. He explained to me what the problems were and how to avoid these sort of problems from happening again. I recommend Drain Genie for all your plumbing needs! Thanks Kevin!!
I had a shower faucet break with the water on and needed help. I called around and Drain Genie was able to get someone out within an hour or so. Carlos went right to work and saved me hundreds, if not a thousand+ dollars with the cartridge removal from the faucet as it was older than dirt. Excellent service and incredibly nice guy. Thanks!
Kevin was phenomenal! We had a pretty serious drain clog that also locked up our garbage disposal. Not only was Kevin able to clean out all of the drain pipes and the disposal, but he also saved the disposal! Kevin worked hard and quickly. The charges were very reasonable. We will be keeping Drain Genie in our contacts and be asking for Kevin if we need plumbing services again. Thank you for fixing everything!
Lucila Rosario
a month ago
I was very pleased with the service he was very professional. Thank you so much I truly appreciate it.
Kevin was very professional and friendly throughout the encounter. He came out and fixed our problem exceptionally fast, which was much appreciated. Overall great experience!
Kevin has come to my home multiple times and every time was a pleasure and painless. He definitely knows about his trade. H is a great asset to this company. Keep up the great work Kevin.
Packbros Podcast
10 months ago
Fast, friendly and professional. Adrian did a great job. Lots of communication from the office to keep you informed. Thanks!
First I would like to say that back in 11/19 drain genie repiped my entire home. I had a pipe break in my home and they responded quickly and gave me options on how to fix my issue. The repiping was affordable and preformed in a timely manner. Almost 2 years later I notice a wet spot in the house and immediately called drain genie. Not only was the staff knowledgeable on potential issues the staff was professional and friendly. They had two personnel respond to my home within the hour and located the potential issue. The repairs the issue and I could not be happier with the service they have provided. Thank you Drain Genie!
I called for a water heater replacement.The employee arrived early. He was professional and knowledgeable.The installation went smoothly.The final price was the same I was quoted over the phone. No surprises.This is my second time using Drain Genie. If I have any future plumbing problems I will definitely call them again.
My plumber Adrian came out within an hour of me calling his office. He was on time and real respectful. I appreciated him making me feel comfortable and not like he was getting ready to break my pocket. I will definitely be calling Drain Genie again. Thank you again Adrian.
This company I would recommend them with out a doubt. For months we have had issues and they sent out a team that solved our problems and are courteous and extremely professional. The Guys they sent out helped resolve our issue that we have had for several months. I would use them again andwould definitely recommend them to any of my friends and family for any plumbing needs.!!!Kuddos to the Company for honest/integral men in this competitive business.
rosemarie gonzalez
6 years ago
Thank you so much! Arron & Terry were so quick and professional. Had my sink fixed and were on their way. I appreciate the fact that they ran several tests to make sure it was good to go before heading out. Thanks again guys, will definitely be calling you for the next plumbing issue!
Madison Oppolo
a year ago
Kevin was fantastic! He was very personable and was able to figure out what was wrong with my water heater in 5 minutes. Great service!!
Troy Kishbaugh
2 years ago
Great company! I used them recently for a minor issue and am so glad I called them today!!! Just like last time, I got service the same day!!! Carlos was the plumber and he was fantastic! He was on time and found the problem within two minutes of arrival!!! Carlos explained everything he was doing and taught me what to do to prevent the issue in the future. And, the price was also lower than quoted!! I am a very satisfied customer and will definitely call Drain Genie if I ever have a plumbing need.
I just had one the guys come out and work on removing my Water Softener and he was great! He did a quick job, very professional, and well mannered. Same day service as well!
Chris Desmedt
5 years ago
I had an issue with my Reverse Osmosis Water System and we just couldn't figure it out. I have used Drain Genie for over 3 years and called them and they figured out the problem and got everything all fixed same day. The two things I like best about Drain Genie is they are prompt and arrive when they say they are going to arrive and they work hard to get your problems fixed quickly and at a reasonable price. Thanks again John and Drain Genie.
George Barker
3 years ago
Had a real bad clog in the drain. Called Drain Genie and they said someone would be there soon. Adrian came and did a great job. Will definitely call them for any plumbing problems .
These guys really know what they are doing. The lady answering the phone was very nice and sound someone to come out same day. The technician who was supposed to come got caught up at a job but she called to let me know and say they found me another. Charles who came to my house knew exactly what the problem was and how to get it resolved. I requested he do the work and they were able to get me scheduled. Charles exceeded my expectations. He started out by giving me a rundown of everything he was about to do. Periodically he would ask or suggest resolutions to issues he found along the way. Great communication. I am not a Drain Genie customer for life. Good honest people at this company. Have already told multiple neighbors about them.
CHARLES WAS EXCELLENT! IT TOOK HIM 20 MINUTES TO SUCESSFULLY DO WHAT IT TOOK ME 6 HOURS TO FAIL AT! PROMPT AND ALL AROUND GOOD DUDE. I WOULD RECCOMEND THIS COMPANY ALL DAY. -KEVIN
Matthew Houchin
a year ago
Drain Genie came out within hours of calling because of a leak I had happening. They fixed the leak, explained why the original pipe had cracked and even helped with another little plumbing issue I had. Will be calling them back next time I need a plumber.
Nicolas Bowers
11 months ago
Adrian was great. Very good communicator and does high quality, quick work !
I called Drain Genie after trying to get 2 other companies. The night before me neighbors and I thought I had an outdoor leak. With an early morning call, that fit me in same day and came 30 mins early; when does that ever happen. The technician was very thorough on telling me what was wrong (which ended up being the city at the meter) and check area to make sure they were accurate. They didn't charge me an arm and a leg (priced reasonably) and left me to deal with the right folks for the city. Overall great experience. I'd use them again.
Charles from drain genie has helped out at our restaurant for the past 3yrs. Drain Genie was prompt, on time and very professional. Highly recommended!
Rogier Chapon
3 years ago
We had a leak behind sheet rock above the hot water heater on Sunday night at a home near UCF where my son a UCF student lives. I live one hour away. My son shut off the water at the main valve on side of home and I did quite a bit research of Orlando area plumbers. Based on reviews, BBB rating and our preference for a smaller local family owned business rather than a big corporate or franchise company I selected Drain Genie. They did not disappoint. The Technician came out quickly the next day to do the repair. It did not take long and I am appreciative of the responsiveness and professional work completed. I will have no hesitation calling Drain Genie again for our future plumbing repairs.
Had an issue with a leaky shower, John and Aaron (I think?) were able to swing by within a few hours of first contacting them. They were pleasant, honest, and professional and I feel the price was more than fair.GREAT service and I would definitely recommend Drain Genie. Thanks again, guys!
Adrian was able to fix the issue with my garbage disposal in less than 5mins and was able to get my dishwasher working again without leaks. Very happy with this service and will use again in the future.
Very happy with the installation of my new water heater. They were able to come out quickly and fix the issue with short notice. Tom who came out for the quote and installation was great!
I had a very complicated situation and they pursued until the problem was fixed. Their response time was noteworthy. Plumbers very knowledgeable and friendly. I hope I will not need anymore services but would highly recommend them
David Borowski
7 months ago
Used for year at my own home and other properties. Great company to work with!
Annie Gibbons
4 years ago
I was very pleased with the service from the Drain Genie Plumbing Services. I appreciated the estimated costs to expect for my problem and Aaron took the time to explain the issue and how to prevent it in the future and that was also highly appreciated. Great work, with reasonable pricing! Will definitely use Drain Genie again! Thank you!
Kevin was efficient and very professional when fixing my outdoor spigot/faucet! Jen was helpful over the phone as well. Highly recommend them!
Christine Harris.
4 months ago
It was an urgency and I got serviced within a short period of time while other companies told me on the phone I would have to wait a couple of days!
Thank you so much!
First of all, thank you for taking your responsibility seriously and completing the work gracefully! Your dedication, enthusiasm, and insight are shown in your work. Keep on doing great works like this!I was impressed with the way you gracefully pulled off the work. You made it look easy. My parents and I are very happy with the work you did and the way you carried yourself as you were doing it. You quickly found the water leak and worked efficiently until you fixed it. Thanks for going through all the hassle efficiently.Well done! I can’t express how much I appreciate your efforts. You made my parents fell very happy and satisfied.
Ruben McMillen
4 months ago
I had a leak in the master bathroom sink on the cold water pipe. They came within 2 hours of calling. Fixed the leak in less than 30 minutes. Very professional and quality work. Would use them again!
Carson Cline
11 months ago
We called and the next day we had Carlos, the serviceman, came prepared and fixed our issue professionally and quickly. He gave us some tips on maintaining our pipes so we do not have the same issue again. We are first time homebuyers and we’re thankful for all the information he provided. The price was fair. We will definitely use this company again if we experience any related issues.
Fantastic! Carlos was quick to arrive and quick to resolve the issues. Very friendly and nice. Would strongly recommend Carlos and drain gene for any/all your plumbing needs. Thanks guys!
Lucia Williams
5 months ago
Tom was great and did the job quickly and professionally
I had the water issue on Saturday morning and by 6:00 that evening the water was back on. Tom was pleasant, professional and worked hard
From my initial phone, call, to the text updates, to tracking my driver, to the on-time service as the time they stated to the professionalism of the repair technician, Adrian, to the quick service to the actual, surprisingly low cost, I was amazed and impressed, and would definitely highly recommend Drain Genie, and especially their technician Adrian! Thank you again for a job. Well done!
Ernesto Salas
5 years ago
I spent all Friday night trying to get a Plummer to come fix my faucet in the bathroom that was leaking a lot of hot water. That was a waste of water and electricity. No one could come fix it until after the weekend because they didn’t consider it an emergency. I called Drain Genie Plumbing Services and John understood my concern. He was able to squeeze me into their schedule with a couple of hours on a Saturday morning. Adrian came to fix the leak. He was very nice and did a wonderful job. He also made recommendations to get cleaner water. Will definitely be using them again for future plumbing needs and I strongly recommend their services. Thank you.
Drain Genie was awesome! We had a clogged shower that was filling up with water. Called in the morning and Sean came out by the mid-afternoon. He had all the tools to get the job done quickly and the price was fair. Highly recommended.
We’re pleased with the service we received from Carlos. He arrived before time, unfortunately, he had to wait for me, but he was patient about it. He explained in detail the issue with the plumbing and was able to correct it promptly. I must also add, he did not make a single mess!! That’s a definite A+ for me!!
We were told by a meter reader of all people that our meter was spinning and should get it checkedTurned off the water called Drain Genie they tried to come same day but we couldn’t do make it so the next morning they were there found the problem we were losing a gallon n a half a minute fixed it checked the whole house no more leaks!! They are a fantastic Plumbing company very reasonably price very professional I highly highly recommend these guysDRAIN GENIE you rock!!!Thank you
Today was my third time using drain Genie. They replace my outside spigot. They are always on time and their work is exemplary. Drain Genie is my go-to plumber.
The guys did an amazing job. Great service at a good price and they were on time. The main sewer pipe was clogged. They help me save money by going with the cheapest way of fixing it. They also take their time to explain to me how to prevent a clog in the future.. I hope their company expands.Charles Michel
Carlos Valentin
4 years ago
Great service, best pricing and they'll work with you if you have any issues. They redid the shower plumbing however the shower head was defective and after getting the part replaced he came back the next day and installed it without any additional fees! Definitely will use them again!
Had a camera inspection performed for the sewer line. The whole crew starting from the office to the on site plumber was very on point. Final price was as quoted and they delivered the video of the inspection as promised. On site plumber was very patient and thorough, making sure the video captured all the problems found and had notes of the problems. Service was delivered same day as the initial call. Office followed up to make sure I received the correct video of the inspection. They delivered a pleasant experience during this stressful situation.
I have been using Drain Genie for years. They are awesome, always do a good job and very professional. I wouldn't use anyone else for my plumbing needs. John is very fair and his work is exceptional! If you haven't used this company, give them a try. You won't regret it!!!!
Jimmy .........
a year ago
Kevin was very sincere and honest in fixing the water leak. This is the first plumbing company which is being very sincere and honest upfront without any hidden costs and very hard-working young man who really took a Lot of good initiative to resolve my problem
Bonnie Leggett
8 months ago
Drain Genie sent a text that their technician was on the way. Then our technician Carlos called to say he was about 10 minutes away. He arrived on time, assessed our problem of a slow shower drain, and dealt with it quickly and made sure there were no other drainage issues before leaving. Carlos was pleasant, polite, and quite competent; we would not hesitate to call Drain Genie for any future plumbing issues.
Carmen Rivera
4 years ago
I was very impressed how quick a plumber was sent to our home in less than 24 hours! Alva the plumber was professional and amazing 🙌 he took care of the leak in our upstairs bathroom in no time, he explained the work to be done in detail and also had a great personality!! 🥰 I will definitely recommend Drain Genie!! Thank you! 😃
Wendi Jeffers
11 months ago
Adrain was very prompt and professional. He fixed our clogged toilet and recommended that we update our existing toilet to help stop it from clogging. Will totally use Drain Genie again. Their staff has never disappointed.
Used drain genie 10+ times for service work on all my offices in greater Orlando. Called them tonight, (Friday) at 730pm. Carlos was on site within the hour and problem solved thirty minutes thereafter. Highly recommend.
Sevilla Family
5 years ago
Excellent service! Very quick response, friendly, courteous, arrived on time, and very professional. sent reminders for the appt the day before and they have the latest in technology! They inserted a camera line in the plumbing and found where the issue was, then he used a sensor locator all over the front of the house and was able to locate where the camera was (25 ft), he dug and found the cleanout on the other side of the driveway and fix the issue. We highly recommend them! We will definitely use them again!!
Chris Tassone
11 months ago
Adrian came out to fix my bath tub that wasn't working. At first inspection, he was unable to fix the issue due to parts that were inaccessible because of age. He then proceeded to work on a couple toilets that I mentioned were having problems (this was not on the work order).By request, Adrian explained the issue with the bath tub to me with the hopes I would be able to fix it on my own.After the toilets were fixed, Adrian saw me struggling with the tub and decided to give it another shot. Using unconventional methods, he was able to remove the broken parts and replace them, only to find out there was a leak as well coming from somewhere else.After close to 3.5 hours, Adrian packed up his stuff leaving behind 2 fully working toilets and a fully working bath tub. I couldn't have been more pleased.I should also mention that the service I received was on the same day I called.
James Coleman
10 months ago
Tom was professional courteous dildiligent and very knowledgeable on what was probably going on. He quickly figured out what to do and solved my problem thank you very much for your help
Patty Wilmoth
8 months ago
I called Drain Genie the day before to see if they could come out as soon as possible to help me get some repairs done in my house before the washer and dryer can be installed. They were here the next day at 9:30 like they said they would be. They fixed a vanities a sink a toilet fix my washer and dryer on and off switches. All in the span of maybe four or five hours. Not only was Carlos efficient and fast he was also caring about the prices and made sure that everything was done correctly and it didn't charge me an arm and a leg to have everything done correctly. I would recommend Drain Genie any day to anybody in regards to plumbing issues. Ever since my sister gave me their name they've been my plumbers since and I won't go anywhere else. Thank YOU Carlos & Drain Genie appreciate your efficiency and competent employees. Sincerely Patty
Our main supply line broke at the pressure reducer. Adrian arrived promptly and worked to quickly to restore our water supply.
Kevin worked with my family and he was just a really chill guy. He was very professional he counted appliances and compared prices of continued repair vs redoing everything. Would recommend
Andi Cuthbertson
a year ago
We had another company come out and quote a massive amount, telling us we needed a new shower. They did this simply by looking at the shower for about a minute.Drain Genie took time to investigate, accessed the unit below ours to see what was actually happening, and fixed it for a fraction of the cost. I would 10/10 recommend!
Robert Becvar
7 years ago
Drain Genie was out within an hour of our call. They assessed our problem and were efficient, knowledgeable and courteous. They are so worthy of the five star rating!
My technician Alva ran into some problems on the job prior to mine and called me THREE times to let me know his estimated time of arrival. He did a great job installing the water heater and then gave me excellent tips on maintenance. He even helped my neighbor load luggage in her car! Good stuff.
Anne Kreidler
9 months ago
Bathroom sink wasn't draining well; hasn't been for several months. Your services are expensive, which has nothing to do with Charlie.
Company was very quick to reapond to my request for an appointment. Carlos, my technician, was wonderful. He explained the issue, went over pricing and made sure the clogged main line was clear and working properly. He was very nice and professional. I will definitely call again should I ever run into plumbing issues again.
Fast and friendly service! I called looking for leak repair help ASAP and Carlos was at my house in 20 minutes! We really appreciated the urgency. Carlos was nice and professional.
Melissa Acevedo
2 years ago
I contacted Drain Genie late at night and received a response immediately when they opened. They were able to accomadate a fair price and time, which resulted in a wait time of maybe 1.5 hr. The technician Paul was amazing to work with. He is punctual, friendly, knowledgeable, and best of all served our country in the US Navy. He took his time to stop and explain all details pertaining to the repair, helping to place any/all worries at ease. I am super thankful. Also, knowing that Drain Genie has employed a person of Paul's stature, warrants a recommendation to anyone I know who is seeking a reliable plumber.
Adrian and his partner were great! We had them rebuild two of our toilets as they were running a lot and he pointed out that the screws were rusty and could possibly leak in the future so we had those replaced as well. Very professional and friendly!
Doing a recent bath remodel, I've needed their services twice. Both times, they had someone out within hours and they were courteous and professional. They got right to work, got the job done fast, and did quality work.
Had Carlos from Drain Genie install a new AO Smith 55 gallon water heater on 7/16/19. Called around a few places and they were the only one who were able to get an AO Smith 55G at a very competitive price compared to other plumbing companies. Install went great and very happy with the new heater! Will use in future for any other needs.
shaunda debose
a year ago
I was highly satisfied with the service provided. We had Mr. Carlos Garcia come; he was professional and went above and beyond in service. We are very grateful, thank you! 😊
Charles was very helpful in repairing a toilet issue I was experiencing. He answered all of my questions, and provided useful advice to prevent further issues in the future. Will 100% be using his services again
I was very impressed with this company. They were fast in responding to our plumbing needs and came on time (actually a little early) as promised. The representative was professional, courteous, and went over every thing he did with me. Every thing was left clean and in order. The problem was detected with ease and resolved. The price was very fair. I would use them again!
Excellent company. Very responsive. Reasonably priced and the technician was great. Very patient and explained everything to my elderly mother. Would definitely recommend and use again!
Gilthebeast Chicoman
5 months ago
Carlos was very professional, and on time. He also sent me pictures of what he done. I would certainly recommend this company to anyone.
Dawn & Louis Panny
a year ago
Charles was very good. He showed up on time, told me advance what he intended to do., and explained something patiently that I had questions on. I am pleased and will use Drain Genie again.
We called Drain Genie after discovering a sewer clog in a home we just bought. Within 2 hours on a Saturday, Carlos arrived and fixed the problem quickly. He was friendly and helpful, and the price for the service was very reasonable. We will definitely use Drain Genie again if we ever need them again!
Called them at 7am and someone was here within the hour. Carlos did a great job and was very polite and professional. I have a reoccurring plumbing issue due to having a older home. Their prices were more than reasonable. Other companies have charged me triple for the same service.
I called Drain Genie at 11am about a pipe leak and they were able to send someone to take a look at the issue and fix it right away. They even text you a map that shows you where the plumber is on the way to your home, very professional service.
I browsed through the reviews before deciding that drain genie would repipe my house. John was able to get me a appointment in no time! The whole team was pretty great and so was their work. If you need a plumber they are the ones to call!
Kevin was awesome! Drain Genie was able to service my toilet the same day we made the request, thank goodness! Kevin came in and fixed the problem quickly and efficiently. He tested it multiple times to make sure it was actually fixed and working. The best part, he cleaned up the bathroom too! He was absolutely a pleasure. Thanks Kevin!
I called for a clog in our main drain. The receptionist was very friendly. They sent Carlos out the same day and he showed up on time and even called to let me know he would arrive shortly. He was very professional and informative. He fixed my issue and then advised me what to do next if the same issue popped up again. I will definitely use them again and recommend them to others.
Slick10slick10 Slick10
a year ago
Kevin was an awesome technician. He was extremely prompt and courteous. He and drain genie were able to respond and solve our problem before anyone else could.
Carlos, the technician, was amazing! The receptionist was super kind and the technician was kind, professional, and efficient. I would definitely use their services again.
My emergency call was immediately answered on a Sunday and the right person was dispatched to my home and started working within an hour.Kevin was professional, hard working, and pleasant. I appreciate the extra effort he put in to take care of our leaking water main.
I really enjoy the work that they did for the replumbing at my house. Really friendly and worked around my crazy work scheduleI just had them come out to my place a different issue and they were beyond my expectations. The crew that game was so friendly and made sure to answer any questions I had. It's nice since sometimes you feel anxious asking repair questions but they were so friendly. Its unfortunate that I had a different issue occur but I'm glad I called this group back. Would for sure use again if anything else comes back up.
Carlos from Drain Genie is so great!! He is extremely knowledgeable and helpful. Highly recommend!!!
Called them at 6:30 am, Tom was able to schedule an appointment same day. Tom was able to repair the problem, get a toilet and install all in one afternoon. Very nice and professional. Will definitely be keeping their number for the future.
Had a leak in a pipe by my sidewalk. Called Drain Genie and they were able to schedule me same day. Charles and Charles were fantastic. They assessed the issue and fixed the problem quickly. Even put the grass back! Price quoted was the price charged. Will use again. Highly recommend.
Scott Barrett
2 years ago
Kevin showed up 30 minutes early and was very thorough with explaining the repairs needed. Price was great. Drain Genie Plumbing Services is a very professional company with quick response times. I will definitely use them for all my plumbing needs.
Firstly, I would like to share that I don’t normally post reviews but because of my experience, I would love to share. My house was in desperate need of repiping as the home had original copper piping with recent pin hole leaks that was a nightmare. I chose Drain Genie because of their 5 star rating and read many of the reviews and it made me feel confident overall of the companies I got quotes from to do this job. I got my house repiped on Saturday and the crew did an amazing job. They were all super friendly and answered any and all questions we had. The guys literally rocked out in each area. Thank you John for the amazing communication, which is super rare these days, and to the repipe crew for the great experience and great job. Highly recommend! You get 5 stars from me!
Great service by Tom Berisha. He was very helpful, found and fixed the problem right away!
Great customer service! The gentleman that came out was very friendly and took care of the issue with no hiccups. Would recommend them to anyone looking for a good deal on plumbing services.
The company and workers for this business are first-rate. From Jennifer who scheduled the appointment the same day to Carlos, the plumber, who diagnosed the problem and answered my questions, I have only good things to say about this company. I will use them again without hesitation.
Carlos was great and very knowledgeable. We use Drain Genie for our home and business!
I called them in the morning and Tom was dispatched to my house to assess a toliet flushing issue. He quickly determined the pipes weren't clogged and was due to the age of the toliet and some calcium build up he found when snaking the toliet. He didn't try to upset and it only cost $160.00 where other companies wanted $400.00.
Karen Culpepper
5 years ago
I had an issue with our sewer backing up so I called Drain Genie after finding them on Angie's List. They came out the same day and cleaned out our lines but said there was still a blockage and our house had to be scoped, which they did the next day. The blockage appeared to be under the sidewalk so they suggested I call the county water district first. The county informed us it was our issue not theirs so I called Drain Genie back. They broke up the sidewalk, dug down several feet, and located the 2x4 that the builders apparently left for us. The problem is solved. They were very professional, always called to let us know when they would arrive, and gave us true estimates for the work. Would definitely use them again. Highly recommend.
Professional and efficient work
Kevin was knowledgeable and professional,
answering any questions that I had about the
service. Will definitely use again!
I had Drain Genie trace the main sewer line in order to determine the location of our septic tank. The team performed the task very swiftly. However, the lead speculated about the need to have the driveway being demolished for access to the covers. This was quite a scare! Luckily, I god smart advise from a couple of septic tank installers and a concrete demolish person and was able to gain access myself.
Claudia Rogers
7 months ago
It was a late night and I had plumbing issues and Charles was able to come out and find and fix the problem. He was very professional and he explained what caused the problem. I would definitely use Drain Gene again.
Fabulous experience with John and his team. Removed and replaced all defective plumbing lines installed by the builder including all drywall repairs. Extremely efficient and clean - not even dust left behind. Price was amazing. I'm a Certified Residential Property Manager in SW Florida and highly recommend this great company.
Ricardo Vega
10 months ago
I needed my shower drain to be unclogged. I called this company and they were quick, precise and understandable. I appreciate the fact that they gave me a price before the technician came and didn’t had to worry about guessing the amount I was going to pay. The Technician Carlos came on time, did the job quickly and efficiently. He was very friendly and will definitely call back if I have any other issues.
Mark Harrison
2 years ago
The company was extremely responsive when I realized I had water leaking into my laundry room from the ceiling. Adrian was very friendly and took the time to find and resolve the issue. I will be calling Drain Genie for all future plumbing needs in my home.
Monique Yolanda
3 months ago
I never usually write reviews but I really wanted to stop to take the time cause they helped during a time me when I had an emergency. I was having an emergency issue that when I flushed the toilet, the toilet water was coming back into the bottom of the tub from the drain. It was very disgusting cause it was feces and all coming back into the tub. Not only were they professional, but they were able to come within the hour and fix the problem quickly. On top of that, the price was reasonable and the problem was fixed quickly. Thank you so much and I will be using and referring your company in the future!
Carlos did a fantastic job clearing out a clog in my main drain line. He called when he was on his way and gave an accurate ETA. He was very knowledgeable and professional. I would highly recommend to anyone!
Stacia Carter
2 months ago
Professional, thorough, very pleasant. Tom did a wonderful job and cleaned up everything before leaving. Would definitely recommend Tom Berisha for your plumbing needs.
Debkev Bennett
2 months ago
Tom Berisha did a Great job. He was kind and very knowledgeable. Thanks Tom…
I have used Drain Genie on two (2) house emergencies and in both occasions they came in less than 24 hours; in one of those occasion the tech arrived in 4 hours! Their technician's service is excellent! In regards to the techs they are very neat, organized, knowledgeable and courteous. The Quality of work is excellent! They will make certain your problem is not only fixed/taken care of but the customer is fully satisfied. Kudos to Carlos (Tech). Thank you and you have a customer for life!
Julie Nicholas
9 months ago
Tom was great!
He was punctual and neat and fixed our problem.
Assistance was dispatched day-of which I did not expect. Not only that, but within 2 hours of my initial call! Carlos was quick and efficient once he arrived, and even provided helpful tips for the future, definitely going above and beyond. Thanks!
Richard W. Hoehn
6 months ago
Great job. Professional and courteous. Highly recommend.
David Frazier
2 years ago
I was experiencing a clogged toilet which made the sink water and toilet water back up into the bathtub. Plunging the toilet didn't work. I called Drain Genie Plumbing Services at 6:25pm yesterday and was able to make an appointment for today when I got home from work at 4:30pm. Kevin arrived on time and resolved my issue in a timely and professional manner. He was careful to make no mess of the house, although it was raining outside. Besides his confident knowledge and expertise, he was a very jovial and personable man; hard to come by these days! The price for service was very reasonable. I will continue to use Drain Genie Plumbing Services for any future plumbing needs. Once a guy finds an honest, quality service company, you stick with them!Thank you Kevin!
Steve Murphy
9 months ago
I had a fairly substantial unexpected leak at my main water shutoff. I was able to schedule the repair for the same day and Carlos came out promptly and took care of the repair and did a great clean job. I will be using them again for my plumbing needs in the future.
Lisiana Dutka
5 years ago
Aaron was very professional when he came with his partner to fix my Plumbing. It happened that my sewer line had backed up and they were able to snake the pipe very quickly and efficiently and tell me the reason for the backup. I would recommend them to anyone at anytime. Great job you guys!
Elena Wirick-Velez
11 months ago
9/19/22Today Adrain, with Drain Genie can back to move the shower value back so it was flush against the wall. Since this was a correction from the previous install, we were not charged. We appreciate that he worked quickly to resolve the issue.7/29/22Today Charles and Charles came and installed my very heavy free standing tub on the third floor. They were punctual and polite. Very nice guys. I appreciated that if finish you came up they came to me right away to let me know about it and they would address the issue. I’m very happy with the results. Thanks again Drain Genie!Older review:Carlos came on time and called in advance to let me know he was on his way. He fixed our outdoor faucet quickly. He had to chip into the wall to remove the old faulty faucet. After the replacement was installed he repaired the wall. I had called this morning and was happy to get service out so quickly. Carlos was friendly and professional. He explained the process and helped us understand the issues we were facing with the old faucet. If we have future plumbing problems, I would use Drain Genie Plumbing services again and request Carlos to help us out.
Darrell Detor
2 years ago
I am SO thankful that Drain Genie was one of the four requests I made for service estimates. They were the ONLY company that had the tech. attempt a difficult task ( and was SUCCESSFUL) PRIOR to starting a MAJOR project. Aaron ( and Aaron) saved me the expense and loss of time by SUCCESSFULLY fixing an issue that no other plumbing company attempted. Major “KUDOS “ to the owner (John) for allowing the opportunity to try.
Rick Alazraki
4 years ago
I’m a DIY guy but when the cheap 25 foot sewer snake falls out of its holder and into the drain, I try to retrieve it myself to no avail. I called and within 2 hours Arron had the snake out of my vent stack. I would highly recommend them for great service.
Danielle “DD Yoko”
10 months ago
Very positive experience! Got in touch via Google for a tub drain repair quote for a same day repair for an old Kohler tub (part of the linkage assembly was stuck in the pipe not allowing water to drain). The dispatcher contacted me promptly and provided a quote and scheduled the service. Pricing was accurate (no surprise charges) and I was provided updates when tech was on the way. Our Technician Adrian was awesome! Arrived early and was very knowledgeable answering any and all questions I had. He explained each step along the way and was able to complete the job quickly (about an hour) and efficiently. Very impressed with the professionalism of this company and definitely recommend 👌🏽
Claire Simoneau
a year ago
Very pleased with the service we received! Called John and he had a tech out to my house within a few hours and got the leak repaired. On time and professional service...would definitely recommend and use for any future needs!
Kevin was very professional and knowledgeable. He installed our new kitchen faucet and it works great. Thank you Kevin!
Tamela Hairston
a year ago
Our technician was excellent! He was efficient, timely, did a clean and superb job. I would certainly book service again if he were the technician to do the job.
I called Drain Genie after Rainaldi missed not one but two scheduled appointments with me. The job was to replace three bathroom sinks and faucets with materials I had already purchased. John Bodrato answered my call and quickly provided an instant estimate after I sent him several pics of the work needing to be done.The price was fair and I went ahead and scheduled the work.Barry Wartell arrived right on time and didn't waste any time getting to work. He explained the process and gave me some fair warnings about my old formica bathroom countertops. I told Barry to go ahead and install new traps and supply lines too which were very reasonably priced.4h later, I had three new sinks and faucets installed and working perfectly. Barry paid a lot of attention to detail and made sure there were no leaks before leaving. In addition to replacing the sinks, Barry offered some great advice about some other home improvements projects we will do down in the future.My wife and I could not be happier with Drain Genie. I will definitely call them again for any future plumbing needs.
Melanie Block
2 years ago
Carlos was very polite, professional, and well informed. He didn’t try to get me to purchase anything unnecessary. The only thing that was added was the drain pan and that was only because I asked to add it for peace of mind. It was not necessary as told by Carlos and the owner John. They are very reasonable on their price and my neighbors asked Carlos for a business card since they liked my experience. I would recommend them to others. Thank you Carlos and John.
Sarah Gordon
5 months ago
We had an emergency and our pipe from the wall to our washer had pin holes in it which we had to shut off our water. We called up Drain Genie and had spoken to a live person and within an hour they were able to send a technician out at reasonable cost. The technician Paul was also very personable and had years of experience. They were recommended by my parents who they also helped re pipe their entire house. Very happy with the quick and prompt response. Great prices and a great technician! They have gained our business.
Aaron and Aaron went above and beyond to help me diagnose a major backup in my newly purchased house. I hadn’t even owned my house for a week when I noticed that everything that went down the drain came right back up the shower drains. I was understandable frustrated and angry at the situation, and these guys helped me learn about my house (I didn’t even know where the clean out was yet) and did everything they could to make sure I didn’t have to pay any more money than was necessary. They were professional, made sure I understood every step of the process, and were personable, which made me feel much more at ease about the entire process. At the end of the day, the blockage was in the public sewer, so the county ultimately had to fix the problem, but I never would have known to call the county unless these guys advised me to do so. I’m very thankful for them!
Monica Smiley
5 years ago
I called Drain Genie mid-afternoon. The gentlemen (John) who took my initial call was very pleasant and asked for pictures to determine the work that was needed in order to give me an accurate estimate. A wonderful set of trained professional responded the same day; what an amazing job! I will ALWAYS use Drain Genie for all future repairs. Your looking for punctual, excellent professional repairs; then your in the right spot! Thank you Drain Genie...#Extremely Satisfied!!
Peggy Harrelson
2 years ago
My first experience with Drain Genie and I am very impressed. Setting up appt was easy and quick; text updates of status and tech arrival are great. Service tech Carlos was very efficient and knowledgeable with pleasant personality. Carlos replaced an outdoor spigot and unclogged my kitchen drain in little over an hour. I will definitely use Drain Genie again.
Carlos came out within a couple hours of me calling regarding our toilets backing up! He was super professional and explained everything that was happening/needed to happen. He gave us tips on how to prevent this in the future! I will be going to him with all our future needs :)
I highly recommend Drain Genie to anyone looking for repiping services or any plumbing needs. I recently purchased a home with polybutylene piping and after several estimates choose them not only because of the affordability but their manager's John professionalism and responsiveness. When it was time to do the job he wasn't present but another plumber by the name of Steve and his crew were equally fantastic. They were very through, and explained the process of repiping throughly before starting and what to expect which I appreciated. I will definitely be using them on any future plumbing needs.
Karla Santana
9 months ago
I had an emergency with my water heater and John was able to send me someone to my property on Sat night to inspection my property. His rep Adrian explained the issue and was able to replace my water heater right away! This is not the first time I use this company for my plumbing services, so far they are super professional and communicative! Thank you John and Adrian for the services
Michelle Garcia
a year ago
I came home after being gone for 2 months at around 3-4:00 AM, and I began experiencing dirty water backing up into my bathtubs every time a toilet was flushed. Called Drain Genie in a panick, after calling several plumbing companies in the area for about an hour with no luck. Kevin Correia arrived to my home within 1.5 hours, and cleared my main sewer line out within about 45 minutes. Then he took the time to help me understand how to avoid this happening again in the future after being away for an extended length of time for work. He was quick, efficient, and straightforward - and the company provided amazing service leading up to his arrival with text updates. Moreover, it has been 5 hours since I started calling plumbers that advertised 24/7 emergency services with a quick call back time promised, and still haven't heard back from anybody. Extremely satisfied with Drain Genie and Kevin Correia, and will never hesitate to recommend them to anybody that needs a solid plumber! Thank you guys!
Trisha B Leslie
7 years ago
Very quick to respond - was able to make it out the next day (not a super urgent issue). Confirmed my appointment via text and called to let me know when they were on the way. Completed the work (repair of 2 toilets) in less than 30 minutes. Overall great experience - will continue to use Drain Genie for future plumbing needs!
Lauren Cassidy
2 years ago
Had a clog in the main line leading to the sewer right before we left for a weekend with family. Called to have someone come out right as we got back from our weekend. Kevin came out and cleared the sewer line leading to the street. He let us know it was most likely on the cities end, as we don’t have a septic system. Informed us to call the city and have anyone else in the neighborhood to call, as well, if they have had to have the same service done so we could get them to come out and clear the sewer system so this does not become a reoccurring issue for us. Kevin was super nice, professional and knowledgeable. He was in and out within an hour.Pro tip: have checks or cash on hand to avoid a 3% fee for paying with credit or debit :)
My toilets were both not working and John was able to send out Carlos really quickly. Carlos was friendly and took the time to explain the problem. He also worked efficiently and had my toilets fixed quickly!
Carlos was quick, efficient and kind. He saved our evening. Thank you so much Carlos!
First , I would like to say awesome name for a business. I needed Drain Genie to come out within 24 hours because I had an old hose bib needing a professional job done after I tore the rusted cap off. Called 11:30 pm after realizing I couldn’t fix it and water wouldn’t stop running. Received a call early the next morning and had my issue fixed by the afternoon. Plumbing business with class and professionalism but also down to earth. See my before and after photos.
Kevin Correa was my technician. He was prompt, immediately diagnosed that I needed a new garbage disposal unit, and quickly installed it. He was also very knowledgable and personable. I will request him for my next plumbing needs.
Peter Bernard
2 years ago
Kevin arrived early and fixed a burst pipe with amazing speed. He also help diagnose a problem I had with the kitchen hot water. He discounted the price down because of the easy fix. Will definitely ask for him in the future if I ever need assistance.
Five stars for Drain Genie! Going forward I will only use and recommend Drain Genie to family and friends. We had an abnormally tough clog in our main drain. Carlos our tech assured us throughout the process that he would not leave until the drain ran free and the clog was busted. We Highly recommend Drain Genie but we cant sing the praises of Carlos enough. Call Drain Genie and ask for Carlos!
Chris Hijazin
11 months ago
The team at Drain Genie is great to work with. Their prices are fair and their whole team from the receptionist, to the techs to the owners are all so friendly, knowledgable, and professional. They take the time to answer any questions you have and don't make you feel pressured like some places do.The quality of their work is top-notch, you won't be disappointed.
The two technicians (Charles and Charles) that performed the repair were professional, courteous and performed the repair in a timely manner. They are great representatives for the company and I am providing this review in hopes that they are recognized for their good work and customer service.
Kevin was great, as always. Came out to assist us by cutting and capping some water lines on a his other her sink. Had to be a little innovative to get the job done. On time, great guy, works quick and efficient.
Thanks guys. Love giving you a call to assist with plumbing needs.
Judy Schmalzriedt
4 years ago
I called drain genie this morning for a clogged pipe. John was very nice and professional. He fit me in and Carlos was at my house by this afternoon fixed every thing proficiently, was very nice and knowledgeable. I will definitely call them again in the future.
Michael Townsend
3 months ago
I called Drain Genie on a Sunday due to a back up in the master bathroom, as it wasn't an emergency I set up the appointment for the next day. The appointment window was from 10am to 12 pm. At 9:45 I received an email stating that they would be here between 10 am and 11 am. After 11 am, the company had still not shown up, when I received an email stating that they would be at my home between 11 am and 12 pm. After 12 pm I received a call that the technicians were not done at their previous appointment. I asked how long and could not get a time, only that I would be next when they are done (I have other appointment scheduled). I cancelled the appointment after the person I spoke to said that my appointment window was 11 am to 1 pm, which was not correct.Update: The next day I received a call from the owner of the company. The owner and I discussed the issues, at which time the owner took full responsibility on behalf of the company for my experience. He did not make excuses. The owner and I were able to discuss remedies and to come to a fair resolution. The fact that I received the call from the owner personally, he listened to what I had to say, that he made no excuses for my treatment , and the willingness to resolve the issue, I have decided to update my review.
Excellent company! Had a leak underneath kitchen sink when I called company for the 1st time. The owner/supervisor who answered my call was very pleasant and sent technician Adrian out to my home within an hour. Adrian was fantastic and determined the issue quickly. He was professional, very knowledgeable, and had great customer service. He was patient with me and made sure the job was done right. I will definitely be using this company again!
Bobby Telenko
9 months ago
Called for service mid day, had me on the schedule before end of that same day. The technician was completely professional and efficient. I would definitely recommend their service to anyone needing a job done quickly and correctly.
Richard Colburn II
9 months ago
Adrian came out to look for issues we thought we had. He gently pointed out there was no real issue and that it was likely our house sitting daughter running the water way too much that led to a massive water bill spike. He was quick, on time, thorough, gentle, and informative.It’s expensive, but all plumbers are. Even for a false alarm visit.We would be very happy to welcome Adrian into our home for future work.
John replied to right away. Our toilet and shower flooded and we were looking for someone to come out first thing in the morning for the clog. He was able to quickly chat and answer our questions in the evening and texted us to let us know the window our plumber would be out. Adrian was super helpful, well mannered and explained the process. Easy going and had fantastic service. We found out John trains them personally. Awesome job! Thank you! Recommend these guys whole heartedly.
Bonnie Jackson
a year ago
Charles was very efficient in repairing my shower pipe. He worked very quickly, was very polite and the charge was very reasonable. I have been truly pleased with the service provided by Drain Genie, and will call them in the future!
They got back to me within 10 minutes on, Angie’s List, diagnosed the problem via text, and saved me $6,000 from dealing with Roto-Rooter. These guys are honest, and I’ll definitely reach out when I have a plumbing need.
Kevin saved the day when he came through and replaced our shower valve very professional and courteous. Will definitely use him specifically when I need a trust worthy plumber. Thanks Kevin, we appreciate you.
William Binch
2 years ago
Carlos arrived early and worked steadily to complete the jobs - 2 of which were requested and one was unexpected due to a valve failure. He was friendly, professional, and his work was done quickly and worked perfectly. I would recommend and request Carlos in the future. Extremely satisfied.
Called over the weekend because my water heater was leaking in my laundry room and I needed help.I didn't receive a call back and I have not heard from anyone at Drain Genie since. This says a lot about the company and their 24 hour emergency service. If you don't want to do 24 hour emergency service then DON'T offer it. I wouldn't recommend them to anyone.
Elaine Linares
2 years ago
Kevin was amazing! He was courteous, professional and friendly. He was even great with my dog! Provided me with some options for my issue and educated me on the causes of said issue. Job was done on site, same day- quickly and professionally. It’s safe to say that I will continue to use Drain Genie, more specifically, Kevin for any of my future plumbing needs.
I called Drain Genie after running into a permit issue trying to sell a house. We were on a very tight timeframe with the closing coming up and John was nice enough to take the time out of his busy schedule and help solve the problem. I would highly recommend Drain Genie. Thanks again!
Charlie and Charlie from Drain Genie did a great job clearing a clogged drain line for me at my home in downtown Orlando. Many thanks to the whole team for getting me take. Care of in a timely manner
We were very pleased with the service provided by Kevin. He was thorough in explaining the problem and providing a solution. This gave us peace of mind.
Carlos has always been quick to respond, informative of the repair needed and has gotten my tenants up and running as quickly as possible. We always appreciate his work ethic.
Carlos Figueroa
4 years ago
Great service. Arrived on time. Handled the issue quickly and efficiently. I would recommend Drain Genie for any plumbing issue and I’m so glad I found them. Will definitely call them for future plumbing needs!
Drain Genie is always there when we need them.Their automated notification system tell me when a technician has been dispatched, arrived and job completed. As a multi unit restauranteur, I need vendors that I can trust, and that are reliable. I have also used Drain Genie in my personal home. We appreciate our vendors, and we appreciate Drain Genie.
Anthony Berry
4 years ago
Carlos, came on the worst day it was raining cats and dogs. He told me he’ll get it done because he heard how desperate I was, an hour and a half later Carlos knocks on my door drenched and with a smile says “that’s it”.He helped me out last minute.If you have problems plumbing problems don’t call Roto-Rooter call Drain Genie they understand that people have budgets and sometimes can’t afford the job and do everything possible to help.Thank you Carlos!
We called Drain Genie because of everyone's 5-star ratings and because they were Angie's List approved. But we could not have had a more different experience. The guy (I don't know his name) came to quote us on installing a water softener. He ended up not being able to do it because we needed to reroute electricity first. Got that handled and called him back. Suddenly when he returned, the quote was $100 higher. Against our better judgement, we had him proceed. He knocked on my door a couple of hours later, handed me the manual and told me I should hang on to it. That was fortuitous because after checking the water softener later that evening, it was apparent that it wasn't even working. We called a second plumber who told us, after looking at it only a couple minutes, that the motherboard wasn't working. How did this guy supposedly do the installation and 1)not realize it wasn't working or 2)know this information but not bother to share this with me?? We will not be calling this company for future plumbing needs.
Michelle Santiago
7 months ago
Carlos was so professional on every level. He was knowledgeable and explained everything to us. Many thanks Carlos!
Kevin was very professional and punctual.
Thank you Kevin for doing a great job.
I will definitely recommend your company
Honestly, I never have bad experiences with service companies that I contract with, but it was a terrible and bad experience. The service was super expensive, I had to wait seven (7) days for them to install a part of the water heater. I did a search, and I realized that the cost was not fair. I'm so sorry, but it was not goodservice. God bless you.
Kevin was on time and professional. Called in advance to make sure that him arriving early was okay. Came in took care of the issue, and explained how to prevent in the future. Great quality service, and the cheapest price we have paid to fix the issue prior. Would highly recommend.
John was the best technician. He came out and handled my clogged drain without issue. Was prompt on arrival and had it fixed up in no time at all. Would call them back for any other issues I have.
The service I received was awesome. John was on top of his game. He and his crew took care of my Plumbing. Thanks again for all of your support.
Luis Aristizabal
a year ago
The Plumber Kevin was great at communicating and gave great advice on how to maintain my drains to prevent further clogs. Definitely will be using the service again if I have to.
Fauzia Siddiqui
a year ago
They were on time. Very professional. Kevin and Aaron were very helpful. This company is not a rip off. Thanks guys for saving my morning.
i tried to fix the problem myself multiple times (it was just the water to the fridge line) and finally gave up and called. The technician not only gave me quotes for fixing the different things i needed fixed both now and in the future (with a price for repairs and a price for if i wanted to replace), but he also showed me what i was doing wrong when trying to fix the water line to the fridge and explained to me what he was doing and why! His willingness to take me through the steps so i might be able to fix such a small problem myself is SO much appreciated. i’m definitely going to use them again for how knowledgable, professionable, and understanding their techs are if they were anything like Mr.Carlos.
My guy was very good and professional! He fixed the problem right away! He offered ways to avoid the problem in the future!
Jericha Polite
9 months ago
Carlos was awesome! He was able to tell us what was going on with our plumbing issue, and provide additional resources to get it fixed! This was more than anything the previous plumbing company we used before was able to tell us.
Karen Silvernail
a year ago
I texted Drain Genie at about 7:15 am - having turned off my water outside the night before due to toilet problems. John called me not long after. I explained my problem and he estimated the cost and sent a plumber. Carlo arrived not long after. He was fantastic! He knew quickly what the problem was and fixed it. He was very polite. He showed me what he had replaced and demonstrated that the toilet was working correctly before he left. I was very impressed with the speed I was able to get service and more importantly, the politeness and expertise of Carlo.I am in need of some non-emergency plumbing services and will be calling Drain Genie and asking for Carlo's help again. Again, he did a great job.
Richard Harlan
a year ago
Charles and Charles cleared my kitchen drain promptly and professionally for the stated fee. They also perform an inspection to check for other repairs that might be needed for my older home and discussed any potential issues. I highly recommend them.
I woke up in the morning to water spraying out of a pipe attached to my water heater. I called 8 plumbers. Drain Genie was 1 of 2 that returned my call and immediately set up my work order. Kevin arrived within 90 minutes of my phone call. They were prompt, professional, friendly, and repaired the issue. I will definitely be using their services in the future.
William Palmer
4 years ago
I called on a Friday not on a holiday weekend about a dripping hot water heater. They answered and we were able to take care of all details for Monday morning. They came and installed on 12/31, which many companies aren't even working. They were profession and cleaned up after themselves. The company owner was available and all times and followed up. That's perfect customer service in my book. I would use them again and feel very comfortable referring friends or family.
Christine Peters
a year ago
Thank you Kevin for your courtesy and prompt service. We have scheduled additional work to be done. Could not be more satisfied.
called them for back up I had on they main line going to the septic tank. they showed up when they said they would. the gentleman was a true professional up front pricing explained the whole process of what he was doing and solved my problem.. they are honest straight to the point no BS... I will be using them again if the situation arises .... thanks again for your honesty, straight pricing, and professionalism..... Will R
Carlos did an amazing job fixing our water heater. He was fast and cleaned everything up and it looked like he wasn’t ever there - except that now it works. Thank you Carlos and Drain Genie for coming on Chris Eve. Five stars!
Taylor Pavlock
3 months ago
Requested quotes on yelp and they called right away and had someone scheduled for the very next day. The tech Carlos was very professional and got the issue fixed right away. I will call back if I ever need any other services in the future.
Kevin was awesome! He's very knowledgeable and was very communicative throughout the process.Thank you Kevin!
Mike Hollar
10 months ago
Adrian came out on a Saturday night and got the job done quickly!! He was very professional and courteous….we won’t hesitate to call on him again if needed!
I received a prompt response to my inquiry and service was schedule the next morning. Carlos arrived early and quickly got the drain unclogged. He was professional and efficient.
Rita Mazzola
11 months ago
Once again, Adrian, was on time, very professional, efficient, and knowledgeable. We trust he is doing good work in our home.
Thanks Drain Genie and Adrian! We are happy customers again.
Great service, friendly, on time, reasonably priced and very responsive. Up front quotes are helpful. Will definitely hire again for future plumbing needs. Highly recommended.
Aaron has been to our home now for three jobs with his assistant. Highly recommend! Professional, knowledgeable, honest, takes pride in his work, delivering truly quality workmanship. 5 stars!
Called at night on a Sunday. We were having backups in all of the toilets and showers. Kevin came quickly and did a great job. Very friendly and professional!
MountainEVr Hightower
4 years ago
John worked us in on a very busy Monday and Carlos called us throughout the day to update us with his ETA. Carlos is super nice and after a long hard day of work, jumped right in to our job. Went up on the rood to snake in from the vent, which saved us time and cost. Had the line cleared in 30 min. from arrival time. Couldn't be happier!
anastasios zifos
a year ago
Carlos Garcia is a wonderful hardworking man!We had a clogged pipe that no matter what we did, we could not get it clear.Carlos spent time and diagnosed the problem and informed us of the different solutions BEFORE charging us.This may not seem important to some, but when on a budget, knowing how much things cost is important to me.Carlos Garcia is an asset to Drain Genie and I would recommend him.
I was looking to repipe my house and they came highly recommended. I still went with the idea that my house would be a mess but I was very impressed. They were very clean, organized, and fast. They completed the piping for my house in one day. A couple days after someone else case to do the drywall and he also did a great job. Again, he was quick and super clean. There was no dust or anything when I came home. I am very please with the service they provided and will recommend them to anyone.
AMAZING service! I have used these guys since I bought my house ten years ago and have always received quality work at a very fair price. Thanks again, Charles&Charles! And thank you, John, for putting together a great team that consistently provides your customers with the best service from the initial phone call through completion of the job. I highly recommend Drain Genie 😃
Cristian Gallo
7 months ago
Carlos was very knowledgeable and efficient. He arrived on time, found where the leak was coming from, and set up a date and time for the repairs.
Chervon Stephens
8 months ago
Amazing service!! Fast, quick and efficient. Answered all our questions and concerns. Provided us with recommendations and solutions prior to doing the work. Will definitely be using them again.
Jordan Thomson
5 months ago
Carlos Jiminez did such a great job. He’s an even better person. Drain Genie to the rescue once again.
Julie Goldberg
2 years ago
After trying to install a faucet ourselves, we reached out to Drain Genie to help us as it was over our skill level and they were able to schedule an appointment super quickly and were very transparent in pricing and cost estimates.
Christina Glover
6 months ago
Came in checked the problem took pictures and a video showed me everything...did the work really fast tested it explained the warranty...very helpful, informative and WILL USE THEM AGAIN!!!!!! No need to even look any further for a plumbing company. THIS ONE IS IT!!!!!
Tigger Paw MadMax
2 years ago
Absolutely fantastic,Awesome service and responsive. I had no water in tub. This was New Years Eve . The repair man came out in New Year Day and didn’t even charge me extra. I would Highly recommend this company to anyone!!
ashley rivera
2 years ago
I called on a Sunday and got an appointment for the next day. Paul came out to install my new kitchen faucet today, he had to deal with very old Copper pipes and he champed it out and got it done in just over an hr maybe 2. Very nice guy that man. Super satisfied!
Chadwyck Edwards
a year ago
Amazing service! They were able to show up early and walked me through all the repairs. Excellent value for services performed and will definitely use Drain Genie again in the future!
Charles was on time, professional, answered my questions - I had a feeling he could find the problem. He found it - which was pretty amazing. He explained the repair needed, and arranged for me to get a copy of the video his camera took. Good experience.
They came out quickly and were very professional. They found and fixed the problem in 15 minutes that another plumbing company couldn't do in multiple trips that took 3 weeks. I'm very happy with the service from Drain Genie.
Amazing price (not even close to other bids we rvc’d), highly professional and friendly but focused on getting the job done right and in as timely manner as possible. Set expectations properly before beginning his work and checked to ensure we were on the same page. I will refer them to anyone who has plumbing issues/needs!
I want to start by saying first impressions are everything My initial call I spoke with Jennifer who well polite patient because I asked alot of questions and well information, By the time I was finished with the call I knew I made the right decision to go with Drain Genie! And the technician Tom has great customer service Thank you Drain Genie for the awesome work performed I definitely will keep you guys on speed dial lol!Faith C
Debbie Schmid
3 years ago
John and his team are the best!!! Re-piped my house on pretty much the hottest day of year and they did an amazing job in every aspect. I will be recommending Drain Genie for sure.
Kevin was prompt, prepared and professional. He got to the 'root' of the problem and within an hour my toilet was reseated. I highly recommend him!
Came to install a smart toilet. Adrian called me to give a heads up. He arrived on time. He was very professional and friendly. I would definitely hire this company again.
Carlos was my technician that was sent. He was right on time. He even called me 15 min ahead to let me know he was arriving soon. He was nothing but polite and got straight to work right away. Replaced my toilet in my master bathroom and cleaned up any mess that was made. in and out in just under an hour. definitely will be using Drain Genie again when im in need of their services. wont hesitate to recommend to anyone else either.
Darylyn Phraner
3 years ago
I was completely impressed with the awesome service I received.I called in a panic because my garbage disposal was leaking under my sink. They were out the next morning and had it replaced less than an hour. The value was great. The efficiency an A+ and the amount of communication is unparalleled with any plumber I've ever used. I had both email updates and text message updates on timing contract service numbers and the amount of service. I would not hesitate to use them again as I am going to replace my faucet soon and plan on having them back to do that. If you need work done well fast and for good value do not hesitate to employ them.
Mickele Dausman
a year ago
I've used Drain Genie four times now. Two toilet installs, faucet replacement, drain clearing and water softener installation. Very pleased each time with Charles and Charles. Great communication, great service. Thank you.
Adrian with Drain Genie did a fantastic job repairing the pipe that was leaking under my slab. He kept the hole small and damage to the tile was minimal.
Lamel Fountain
a year ago
Great company! I called in the middle of the night and John (owner) what I was dealing with. Called back first thing the next morning at 830 am.John had a first class worker at my house at 10am sharp.Problem was fixed by 11am! If anyone ask or want to know if I'll use them again, the answer is YES!
Called in morning for bad clog. They responded quickly and came right out over. I was given estimate over phone and once tech arrived the cost was actually on the lower end.Tech was super friendly, courteous and neat. Will definitely use this plumber again and recommend.
Called Genie late morning to request service. Got a 3-tier quotations, price going up depending on complexity, booked for 2-4pm. Carlos arrived on time, get my update on what was wrong and proceeded to locate the access cover and clear the sewer line with the snake. Everything done in half an hour. Paid with CC. Not the cheapest but excellent service.
Tiffany Onfroy
4 years ago
Thank you, Mr. John! Mr. Adrian was amazing, job well done and all done within a few minutes. He made sure all was well. It was a pleasure doing business with the two of you. ⭐️⭐️⭐️⭐️⭐️
TheCarter_Show
2 years ago
Great work. Very fast and straight to the point. Came over to fix a broken pipe for my elderly grandmother. No issues and very professional. Kevin was great! Will definitely use this company again if we need any help with plumbing related issues.
Simply Semper Travels, LLC
3 months ago
Carlos was my plumber and you can tell he loves what he do and cares about helping others. He described the details of what the issue was and what needed to be done to get it fixed.Thank you Carlos 😊Appreciated customer
I needed assistance from a plumbing company today for a backed up kitchen sink and Genie Plumbing was contacted. A young man was sent by the name of Carlos to check the problem. This young man was very professional and very courteous. He explained everything he was doing and if I had a question he was more than happy to answer it. He was very knowledgeable in what he was doing and I’m happy to say my kitchen sink is draining beautifully. Carlos cleaned up everything after the job was complete and all I had to do was place my bins back under my cabinet. I was so impressed by this young man and I will highly recommend him to anyone in need of plumbing services. It has been a good while since I have seen such courtesy from such a young man. I actually believe some of our elder generation could learn from him. Carlos “THANK-YOU YOUR MY HERO” . Genie Plumbing you better be paying him well because if not some other Company is going to snatch him up in a heart beat. If I ever need your service again I will definitely request Carlos .
Pamela Guerrero
a year ago
Kevin was professional and very nice. He explained what was going on with our pipes and what our options were. He was able to fix it pretty quickly and now we’re more informed on what needs to be done moving forward.
Nakita Wise
11 months ago
Our technician was on time, knowledgeable, fixed our problem quickly and cleaned up after himself. The pricing was very reasonable. I will definitely use them again.
Called around; Gave me best price for a 50 gallon storage; explained to me different options I researched; Would definitely use them don't use the big names cause they'll charge you 100-200 more yeah for longer warranties but if you do it right it'll last. AO smith is better brand for claim warranty vs the other brands of water heaters
Tom was prompt and friendly. He assessed the situation quickly and shared possible culprits and strategies we should consider in a thoughtful way. He didn’t leave until he was sure the problem was fixed. Talented tech with great people skills. Second time using Drain Genie, I am very satisfied snd would highly recommend.
Kevin Correa was a total professional. He arrived 30 minutes ahead of schedule but, let us know he would be. Very knowledgeable in what he was doing and provided two options for the repair and explained everything in detail. He completed the job in 45 minutes. He did an outstanding job and the final cost was on the lower end of the range we were quoted.
Angie Hibbert
7 months ago
Adrian was amazing! He was very knowledgeable, quick and efficient. Also very personable. Came in a new what the issue was and fixed it right away.
Charisse Lasure
a year ago
Carlos was very nice and professional. He took the time to explain the process and went above and beyond to make sure the clog was thoroughly removed. Will use this company again!
A household plumbing backup encouraged my call to plumbing Genie.Kevin, the plumber explained every detail of the fix. Prompt, professional and an affordable fee. I highly recommend this company and Kevin! He was awesome.
Quick and professional with our new water heater installation. Arrived on time and completed the job without issue.
I called Drain Genie with a toilet that was flooding our bathroom and bedroom. Gushing. We couldn't turn off water at base and were clueless about turning water off outside house. Chaos and tears. Drain Genie sent Carlos out asap. He was very professional and kind. He showed me how to turn off outside water and what tool I need to puchase to do it, if needed, in the future. He quickly diagnosed the issue. He wet vacuumed the bathroom floor and carpet. He arrived early this morning and installed a new toilet, and removed the old one. The price was fair. I would call them if plumbing issues arise again.
Johnathan McGriff
4 years ago
WOW!!! John not only fixed my issue with my toilet but the level of customer service was amazing. From the first phone call John was able to get his tech Adrian out to my home to access my issue in a timely manner. He made it very easy for me and reduced my stress greatly. Adrian was very professional and well informed when he came to my home. He actually educated me on a number of things regarding my plumbing. Overall based on my experience I left knowing I could trust Drain Genie to look out for my best interest. I will admit that I am always scepticle of hiring companies because I have had bad experiences with them taking advantage of my lack of knowledge in order to maximize their pay. THIS experience was not that! You can trust that John will not only do right by the job but will look out for your best interest!John keep that personal touch my friend! I pray your business grows beyond you wildest imagination.- Beyond Satisfied Customer
Shay Ferguson
4 years ago
Aaron and his crew were very professional from start to finish. His work is stellar. We had a total home repiping on 12/8/18. If you're looking for plumbing, look no further than Drain Genie Plumbing Services!
Denis Kanelakis
a year ago
Kevin and Aaron Jr. Went above and beyond when they came out for my issue. They were very efficient, communicative and meticulous about their work. They left the work area in better condition than what it was when they started. Would definetly recommend and use them in the future.
Great service. Highly recomended!
Sam Salvati
10 months ago
Carlos was excellent!!! Very quickly identified the issue after listening carefully to my summary of events. He knew what to do and did it right the first time. Thanks Carlos!
Suzanne Boudreau
10 months ago
Carlos was Awesome, courteous, efficient and kind. Please post this in your reviews! Had a Great experience- he explained the problem and offered solutions! Thank you, Carlos!
messaged them at 11pm and had received a call back first thing the next morning. the man i spoke with gave me a quote based on my issues and had someone out to me by 10:30am. the guys who responded were AWESOME! they quickly diagnosed and fixed the problem then advised on how to prevent the situation in the future.while they were here, they fixed the water shut off value to our toilet that we have been having problems with for some time (you know, why not?....they were already here.)very knowledgeable, super responsive, uber courteous... 10 out of 10 would recommend, will use again if needed.
By far the best plumbing company I've ever dealt with. From beginning to end. Kevin helped me understand my new home plumbing. And John was fabulous
Dr. Sandra Speroni
a year ago
Jennifer, who answered the phone, was kind and very pleasant (I could hear her smiling in the tone of her voice) to schedule a service call within the same day. That was so relieving.Carlos! An amazingly skilled serviceman. He was very kind, respectful, giving honest observations, who methodically figured out what was and what was NOT leak issues (that I thought were), patiently spent the time to explain each… and found the cause that 4 other service sources overlooked! He explained not only how the leak started and what the options were to address it, but also what I could do as a home owner for future care and safety, educating me even on the appropriate supplies I might need.Carlos brought such peace of mind to me today.He even spent the time answering other questions I had about the company, afterward, expressing great respect toward owner, John. That says something about a company and it’s owner!This company (especially Carlos) was an instant answer from Above to my prayer today, and I pray they continue to be blessed.Muchas Gracias!!
Shanique Sneed
3 years ago
I just wanted to say Carlos was awesome! He was efficient and knowledgeable. I explainedwhat needed fixed over the phone, then text pictures to John and he gave quotes (which is better) instead of paying a fee just to come look at it and getting blindsided by an unaffordable price later.I also used their services back in March as well with no complaints. Thank you!
I had a leaking faucet. They came when they said gave me an estimate over the phone. It was done in less than an hour. I thought very reasonable. My technician was Carlos, he had been here before to fix a toilet leak. He was very professional and fast both times.
Karene Larson
5 years ago
They came out to fix my toilet on a same day request. We all thought everything was complete however I needed them to come back as something still wasn’t right. They were friendly, helpful and stayed until the job was done. John checked later to make certain everything was done to my satisfaction. I am very happy with the service and will call them back again if needed.
We had an issue late in the evening. Carlos came out and fixed everything no problem! Super nice and considerate. Drain Genie Plumbing Services knows what their doing! Would highly recommend.
Mannie Sylvia
2 years ago
I called Drain Genie and had a delightful interaction with John and within an hour of talking to John, Kevin came and within ten minutes found a leak that previous plumbing companies could find. Come to find out it was right under their noses. Kevin Immediately began to work to access the leaking pipe. It took Kevin less than 20 minutes to locate and repair my issue. Kevin is a real Genie in my eyes. Thanks John and Kevin from the bottom of my heart. YOU ARE THE BEST!!!
Angelica Uscinski
4 years ago
Drain Genie’s service did an amazing job fixed my shower drain. The service worker was friendly, knowledgeable, and fast! He informed me of what to use moving forward to prevent the clog from happening again. they were honest with their quote and didn’t have any surprise added charges. Only thing I would critic is there punctuality. They were running behind, which is understandable, but failed to keep me updated.Thanks Drain Genie!
WOW lets just say I'm totally amazed on how professional and attentive Adrian was when doing a service call for us. Adrian was very polite, on time and provided us with knowledge when we asked specific questions. A HUGE thank you to Adrian.
Neil -Go Gators
5 years ago
John and the crew are very professional and courteous and were able to help resolve my plumbing issues in the same day that I called them (there's a leak check, availability of his workers and obviously the repairs). They quoted me a worst case scenario estimate, but upon completion of the repairs, the bill was a lot less. I recommend Drain Genie for your plumbing needs.
I don’t normally leave reviews but this time I am so grateful that I must. We had the guys from Drain Genie come out today and they were able to fix our issue in a very short amount of time. Most importantly they were able to find and fix the issue that TWO other plumbers before them were not able to (yet of course they still took our money)!Communication is EXCELLENT. We will always call Drain Genie first and I highly recommend them! Thank you guys!!
Dana Durham
10 months ago
My technician, Adrian, was early for our appointment and very professional. He went the extra mile to get to the root cause of the leak coming from my tub. I appreciate his honesty and integrity.
Michael Barrett
2 years ago
We had Drain Genie re-pipe our house today. They did an outstanding job and were very professional and efficient. I would definitely use the for future plumbing needs
Tom was very knowledgeable and did a fantastic and professional work. Wouldn't hesitate to recommend him to my friends and family
Melissa Michelle
a year ago
Will definitely use Drain Genie again! And we will be requesting Kevin. He was quick, and knew exactly what he was doing. He’s very experienced in his field and was nice to talk to as well, which is always a plus when having to make small talk with company in your home. Highly recommend this company and Kevin for any future jobs you may have. :)
Jorge L Bracamonte
10 months ago
They do a good job but don't disclose their fees properly so you are stuck paying hundreds of dollars more. This is the third time they've done it over the past few years, last time I will use them.10/25 - I am revising the Review simply because John, the owner, took ownership of the miscommunication and we were able to come to terms as to the next steps. I'm giving him a 5 star as to not hurt his perfect rating. This is the level of service I remember when I first hired them years ago, I'm glad it worked out. Thank you
Excellent service! Carlos was very professional and did a high quality job. We will definitely use them for any future needs and refer them to family and friends.
We have used drain genie many times and are always satisfied with their high quality work and professionalism! They’ve come to us in emergency situations and for everyday problems and are always honest and fair.
Such a great experience with this company! We were desperate for someone to come out after business hours to help us with our emergency plumbing issue. When the other companies ignored us, Drain Genie stepped up big time! They responded immediately and dispatched someone right away to help us. In less than an hour our plumbing issue was resolved and we couldn't be happier! Special shoutout to Aaron for his kindness and knowledge of our situation.
Kevin was phenomenal! He was very professional, engaging, and efficient. He arrived on time and provided excellent service. I’m grateful for his time and I highly recommend contracting with the Genie!
Carlos was amazing. He came and took care of all our needs professionally and efficiently.
Caitlyn Debevec
2 years ago
My husband and I got a bit over our heads in what we thought was going to be a simple fix to a spigot. But our 60 yr old home had other plans. Drain Genie was able to come out the same day even though it was not a true emergency. The gentlemen that came where polite, knowledgeable, and worked quickly. The quote I was given ahead of time was only $4 off the final cost. I also think the cost was reasonable considering no plumber is cheap. I would definitely use them again.
Dustin Silver
4 years ago
This was our first time using Drain Genie but it won't be our last. I received an immediate phone call from a website submission inquiry and spoke with John about a hot water heating issue. John knew his stuff and gave me a quoted price right up front. Carlos showed up the same day and was very knowledgeable and polite and had us up and running within an hour or so. Price quoted was the exact price, no games, no hassles, great service and great people. Thanks guys, you made my wife very happy!
Christi White
5 years ago
Their service is so good that I created a google account just to give them a great review. I first used Drain Genie a year ago. I called, they responded immediately and gave perfect service. The were polite, professional and prompt. They were honest and didn’t overcharge. When I had another plumbing issue I search my entire bank account to find out who I used before and finally found the check o wrote with their name. I stored their # now so I’ll always have it. Again, when I called them, same experience. I trust them. They would never try to overcharge and came right when I needed them. I’m not ever using anyone else. I also run a company and will be calling them for all plumbing there as well. I wanted to write this review because I wanted them to know that great companies with great service are the ones that always stand above all the rest!!
These folks are the real deal! Some plumbers boast 24 hr service but don't mean it. I called at 1 in the morning and received a call back by Aaron less than 15 minutes later. I was very stressed before I. Called, worried about the sanitstion of my house and health of my kids. Aaron calmed me and talked me through some step by step trouble shooting over the phone and lifted a huggeeeee amount of stress off my shoulders. Josh promptly followed up the next morning. I still haven't been contacted by the other plumbers from google listings , or my own landlord even. These guys at drain genie are amazing. They'll get the job done THE RIGHT WAY, and they really mean 24 HOUR EMERGENCY SERVICE
I contacted Drain Genie for a toilet repair. Within minutes, I had a scheduled appointment for the very next day. The company sent Adrian to my home and he was able to fix the issue very quickly and efficiently. He explained the process and was very friendly. I would absolutely use Drain Genie again.
Same day service, polite, professional and did an awesome job,including complete clean up. Fair pricing too! 2nd experience with this company and I will call no one else.Louis, John & Aaron are all phenomenal.
I requested a quote at 9:45 am and they had someone to my house within a couple of hours. Adrain was able to quickly identify and fix the problem. Will call again the next time I am in need of plumbing help.
Edwin Sanders
2 months ago
Great experience! Carlos Jimenez completed installing my new water heater in a timely manner while sharing his expertise. He exemplified true integrity, and professionalism.
Adrian was very professional. He understood our concerns and wasted no time getting started. All of our questions were thoroughly answered.
Sexy and Young
a year ago
Kevin came out to repair a pinhole leak on my water heater. He was very fast and. The price was amazing. Will definitely call them back especially asking for Kevin. Amazing company from start to finish.
Miguel Barrios
3 years ago
I had a clogged drain under the house and I called and spoke with John and he got my info and was able to get Carlos to come out immediately, it took them about an hour to get here. Carlos took care of the problem quickly, everything is better than before. Price was reasonable too,Thank you so much!!!!!
I had a water leak in my main water line. It was on a weekend evening and theh came within the hour. Both technicians were polite an knowledgeable and the leak was fixed in under two hours and everything patched and cleaned up. Would highly recommend for others if problems arise.
Kevin was awesome!!! Came out within an hour and fixed our clog!! Definitely recommend and will use again in the future!!
The technicians were great. Man and his son did an outstanding job and their personalities were tremendous. I would not hesitate using Drain Genies again!
Jennifer is very nice and responsive with scheduling. Kevin is great, fixing everything in less than half an hour. Importantly, he is the rare type that puts customers’ need above charging more money. Highly recommend!
Picked Drain Genie because of their reviews for a previous problem, I just found out a pipe had been leaking in the drywall in an odd location and knew immediately who to contact. Within a couple hours they came out, assessed the problem, explained everything to be done and the problem was fixed in a short time frame. Great service, highly recommended.Appreciate it Carlos
I am very happy with Drain Genie, from the scheduling experience with John to completion of the job with Aaron and Adrian. John and Aaron provided cost-saving advice of my current needs and great information about prospective upgrades. Should I decide to replace my hot water heater and/or remodel my kitchen, I will definitely use Drain Genie again!
The plumber arrived on time for our appointment and was very professional. He looked over my leaky toilet and fixed it within a matter of 30 minutes .He was very polite , very professional and I would definitely definitely use drain Genie again . This is my second time using them .
Had issue with my toilet not holding water in the tank. Called and was able to get someone out to my house the next day. Carlos called before coming over to let me know he was on his way. He was very friendly and knowledgeable. He was able to fix the toilet quickly. I'm happy with the service I received.
The company was very accommodating in working quickly to have me scheduled in with a last minute notice of less than then a day notice. They sent Carlos and he was very effiecnt and knowledgeable at what he does. He went above and beyond when I asked him to check out other issues around the home and helped make recommendations to only issues that were absolutely urgent. I will absolutely use them again in the future. Thank you!
Michael McKenna
8 months ago
Tom was dispatched to my home. He was timely, friendly, knowledgeable, and efficient.
The technician was punctual, professional and offered good service while also giving good advice for future maintenance and troubleshooting. I would hire them again.
Justin Zthebar
a year ago
I called drain genie and it was a pleasant experience from beginning to end. From Jen in the office to Kevin putting his life on hold to come assess our issue and gave us multiple options. He's extremely professional and knowledgeable at his art. Thanks Drain Genie, you're the best!!
Lidiane Santos
2 years ago
Undoubtedly pleasant staff however they Charged me FULL PRICE for running a snake and not even fixing the problem. “Sorry mam, the problem isn’t fixed. Your bill is $220”. I’m absolutely disappointed.
Rhonda Douma
5 months ago
Had an available plumber the day we called, they sent photo of Tom Berisha and his ETA. He was very professional, explained what the issue was, and gave us options. He was done in 30 mins or less. Very impressed! Thank you Tom for a job well done! 👍😀
Buzz Goodrich
7 years ago
I had roots clogging the drain line going from my house to the septic tank. First time using these guys-I called, they were here within 2 hours, and within 20 minutes they found the problem and fixed it. Friendly and fast, and they gave me some good pointers. These guys are excellent-I WILL go back to them for future work!
Lonise Superior
4 years ago
Calos was amazing! He did a fantastic job in my kitchen I called and 3 hours after my faucet was done, not only they fast the price is fair. I highly recommended this company if I ever have an issue in my home I’ll call them again and again 💙❤️
Professional. Knowledgeable and fixed my problem!
Definitely added contact info to permanently keep.
Cindy Maldonado
a year ago
Needed house re-piped and they did a great job and cleaned up nicely afterward. Very friendly and helpful. Also came out to give me more water pressure in kitchen sink and fixed that and patched up hole on outside of house near water shut-off. Couple days later had someone come out and did the plaster work after re-pipe and he was also very efficient, friendly and cleaned up nicely after his work. Recommend this company and will use again for again more repairs!
Miranda Becker
2 weeks ago
Service member Tom did a great job. He was very knowledgeable and helpful to explain the situation
Zachary Kurtz
2 years ago
I had a whole house water filtration system installed, a leaky shower repaired, and the water line connected to my refrigerator. Aaron and Aaron were professional and courteous. They did a great job installing everything and explaining everything to me when the job was done.
I was in urgent need for plumbing services and was lucky I called Drain Genie. They came in within an hour and finished the job promptly and my issue was resolved (Water main pipe broke and water was gushing out of my driveway).They are very organized and informative. They take pictures throughout the entire process and attach those to an electronic receipt (very useful for future reference). Their price was fair and their service was outstanding. I would definitely call them again if I need more work in the future.
I contacted Drain Genie regarding repairing a water heater. They arrived and installed the part provided by the vendor. A day later the water heater failed and whirlpool agreed to replace it. I contacted Jennifer and she spoke with John. Because I needed the old one removed, and returned to Lowes. Additionally I needed the new one picked up and installed. John and Jennifer quoted a fair price and everything was able to be completed. This is the second time I’ve used Drain Genie and I couldn’t be happier. A true professional company with amazing people. I would not hesitate hiring them again.
Tom was awesome. He explained everything extremely well and was a true professional. When I use Drain Genie in the future I would request Tom to be the tech. Thanks Tom.
Kevin from Drain Geni can and installed a garbage disposal and help clear some drains. He was very professional and gave some good tips on things to do if there are problems in the future.
Melanie McConnon
4 years ago
John and his staff are Amazing! They have always helped me out with any and all of my plumbing issues. They are very professional and they explain the situation to me and give me the best most cost efficient way to resolve the problem. If you need a really Great plumbing company I reccomend Drain Genie Plumbing above any other company !!
Jeanette Gemmill
a year ago
Technician promptly arrived and got down to business. Also gave a few helpful tips on how we can improve our water pressure. He was very professional & friendly.
Shadrick Alexander
2 years ago
Look no Futher!If you're looking for quality, professional, detail-oriented, and most importantly fair pricing. Look no further, Drain Genie is it. I had a leak in my home due to old piping, and the crew from Drain Genie came in with not only a reasonable price but quality and professional service. They worked diligently and walked me through the process of what the service would intel, and answered all my questions. They truly exceeded my expectations and I HIGHLY recommend Drain Genie for your plumbing needs!
Brittany Zabelle
a year ago
Kevin came and repaired my water pipe and did it fast and efficiently. And John was the best to talk to on the phone. What an amazing experience. And Kevin was definitely professional and spoke very respectful and knew all the answers to my questions and concerns And I wouldn't definitely request him again cause he was gentle on the eyes.
Responsive, professional service at a fair price. This do-it-yourself homeowner was highly impressed with the knowledge and experience of the technician that was sent to repair an emergency Sunday hose bib breakage. This company was very upfront about the increased Sunday repair rate/cost and even suggested waiting until Monday. I appreciate the honesty and workmanship.John
Kevin was awesome showed up early and found the problem right away. He did a great job and was very friendly. My dogs loved him.
Lee-Anne DeVitis
3 years ago
Same day service - very responsive and quick to come fix a leak we had in our crawl space. Great work, extremely professional and informative. Would definitely use them again for any future project!
I chose Drain Genie based on their many 5 star reviews. I was NOT disappointed!Carlos G arrived on time to repair my toilet cut off valve, and he was courteous, professional, and he left everything neat and clean. He also explained what he'd done and he showed me how to cut off the main water supply line.I will use Drain Genie for all my future plumbing needs AND I will ask for Carlos.
From the beginning the process of fixing a water pipe leak in my ceiling was easy and stress free, especially when compared to other companies in my experience. Jen eased my mind and explained the general process of what was going to be done and assured me the best service. The tech was out within an hour, was very professional, and cleaned all water and debris without being asked. Highly recommend this company and specifically this team, could not have asked for better.
Carlos was very knowledgeable professional and courteous. The night we had our problem John was on the phone with me while I was at the store picking up product to patch the issue. Held us over till the next day and saved emergency visit $$. That's how you do business! Highly recommended.
Steve Perdue
11 months ago
Aaron is very competent and professional. He did many different projects in my house and they all were done perfectly. Great job.
Great team. Very quick response to my leaky hot water heater. Called in the morning and had my new heater by 4: o’clock. I live in a mobile home. Apparently mobile homes have very special water heaters. John was able to find one for me. I’m completely happy with the service and Adrian the technician was very friendly and professional. Great service.
I contacted Drain Genie Plumbing based on other reviews online and I’m glad I did. Front the moment I called they were professional and honest. The day of appointment they kept me updated with technicians arrival and were right on time. I am extremely please with the company, the technician, and will definitely use them again!
Very impressed with Drain Genie business. Called today and got same day service for reasonable price. Needed toilet leak repair fix. My repair man Adrian was professional, friendly, knowledgeable and didn’t mind my many questions. Top notch service from start to finish, will definitely recommend - Thank you
Suzan Robison
5 years ago
I found this company on line and saw that they had a 5 star rating. I called the emergency number (on Sunday) and received a call back from John within 5 minutes. He talked me through a temporary fix of what I thought was emergent, to save me the extra cost of a weekend service call. Aaron came within 20 minutes of my scheduled appt. time, and had my problem fixed in about 10 minutes. They are so efficient, and I will be calling them for any plumbing needs I have in the future.
ricky gonzalez
5 months ago
When in doubt, do not hesitate to call Drain Genie. Exceptional service. The best rates in town! I contacted Drain Genie for a drain clean out, and an expert, Adrian, arrived in less than an hour. Adrian was very knowledgeable and was able to successfully fix the problem.I tried contacting another plumber before Drain Genie. Not only did they provide me with a quote nearly 4X the price I paid for the service with Drain Genie, they wanted me to wait an additional 5 days.Will definitely be contacting Drain Genie for any future services. Can’t thank Adrian & Drain Genie enough!
By the time they'd gotten here the problem seemed to have resolved itself, but they were still diligent in making sure they checked every possible avenue to make sure the problem would not persist after they left. Much appreciated and my tech, Tom was very studious and polite. He gave me some extra information about my plumbing and allowed me to hover throughout the process .
Hendrik Kleine
10 months ago
On time, clear communication, price up front and no hidden charges. Gave tips on how to prevent future clogging. Job well done.
Carlos called to ask me if I wanted to move the appointment earlier than originally set. I said yes. He arrived on time, clean, and professional. He was there to replace a toilet and repair an outside clean-out that was hit by the lawnmower. The toilet replacement went well. He left the bathroom clean. The outside clean-out had been repaired during a prior homeowner, Carlos was able to remove the broken pipe fitting without having damaging the tee, which in itself was showing his art in his craft, seeing that PCV pipe is glued together. The fitting was replaced successfully. The estimate was right on target. Overall the whole event could have went a lot worse. I will be using this company again when I remodel the bathrooms and kitchen. I finally know the name of a good plumber!
Tom did an excellent job removing and replacing the parts in my toilet tank. Works perfectly. Everything was neat and clean when he finished.
Brian Brunning
11 months ago
I called after my garage flooded and I traced it back to my outdoor spigot at the side of my house. I called based on reviews and they were able to get to my house within the hour!Carlos came out and was very friendly and professional. He ended up knocking a hole in the wall to replace the pipe and spigot. Carlos also showed me the other one that was in there and explained why it was the wrong type of piping to use. He ended up wielding copper and refilling the hole with concrete.Carlos was amazingly precise and did a wonderful job.I will definitely be using Drain Genie Plumbing again.
Melissa Acevedo
2 years ago
Third time is definitely a charm. I called my reliable plumber of choice - Drain Genie. Kevin came the same day. He found the source of the problem quickly. He is informative, funny (which was a bonus) and honest. I have used different companies in the past, but I have gone back three times to Drain Genie because they're fast, friendly, fair and reliable services. A+++++
Jesse Swords
10 months ago
Great service and very professional and prompt assistance! Great people and their workmanship is excellent and supervision is extremely thorough in the completion checklist !!
Carlos was very knowledgeable about what needed to be done. He was very patient and explained what I needed to do in order to avoid having the problem again.
Kevin from DrainGenie got here incredibly fast and was able to resolve our problem quickly. Also gave helpful advice on how to avoid the issue in the future. Highly recommend
paul iannucci
5 months ago
Third time I’ve used them, always great to work with, and never over charge
I was pleased with Drain Genie from start to finish. Easy scheduling. Polite, friendly,helpful, professional technician who suggested alternate solutions making it easy for me to choose the best for my needs. Very happy with my new faucet and the entire experience.
I called drain genie for my clogged bathroom, i spoke with John and he was very polite knowledgeable and fairly priced. He sent a technician the same day. The technician was truly an expert he had my drains unclogged in an hour kudos to drain genie im a happy camper
Great service by Kevin and the job wqs well explained by hin before and during the repair process. Will definitely ask for him again for future repairs.
Thomas Smith
11 months ago
Did a great job, timely and professional, they came out to replace my water heater within 24 hours!
So grateful to have Adrian and Jr. We got kitchen sink clogged very badly and found out there was thousands years old soaps scum accumulating along the drain out to septic tank. This is an old house with very weird drain pipes configuration. They are so professional and have critical problem solving skills to de-clog and flush out those soaps scums. It is a messy job but they both handled very well. I am also business owner and I know how Google reviews are important. This is a very true honest review. Drain Genie, you are the best !!
Krystal Ritchey
3 years ago
John was able to schedule us for same day service even though I called late in the day. Our toilet had backed up into the shower - there was a clog in the main line. Aaron and his son (also named Aaron) worked to clear the line and get everything working again. Additionally Aaron took a look at a leak that was coming from our upstairs bathroom and we’re able to fix our leaking toilet. Both Aaron and his son were professional, kind and did excellent work. They also charged us a very reasonable price for all the work they did. I highly recommend Drain Genie for all your plumbing needs.
Chani Rountree Morman
4 years ago
We had a new garbage disposal put in a week after my husband had a stroke. Super nice and efficient and I wouldnt be able to put up with some huge crazy charge.. it was cheap. The other day (6 months later) it was leaking. I called late evening and they sent someone directly the next day. These guys are incredible even if you have a problem. They came in fixed it in 10 minutes. They didnt charge us because it was just a tiny bit loose and left. What incredible service and not trying to stick you with outrageous charges just because you cant do it. I am very grateful for the prompt, drama free service and fair pricing. Thanks guys!! 😍
Karen Daniels
3 years ago
Had been left high and dry from two other plumbing companies in town. Called John regarding a broken toilet. He handled the details over the phone, his plumber Alba, was on time, courteous, kind and did an awesome job. Finished in half an hour, left the place sparkling clean, all for less than 1/2 other quotes. They are in my cell phone contact list now!!!! Good to know you have a super plumber to call when these problems arise. Thank you to all!!!!
Adrian and Junior did great job. Installation was fast.
They were nice.
I had a serious water heater problem. I contacted John, Drain Genie Plumbing, who was very professional, understanding and knowledgeable about water heaters. I decided to do business with Drain Genie Plumbing and I am thankful that I did. The price was reasonable and work quality was phenomenal. Adrian, the technician installing my water heater, was on time, great personality, professional, and installed my water heater efficiently and effectively. Adrian answered all my questions and walk me through the new water heater I purchased and what needed to be done to maintain it for longevity. I highly recommend Drain Genie Plumbing for all your plumbing needs.
John and his crew at Drain Genie Plumbing are the best. His team installed an Aquasana whole house water filter system for our home in November 2018. In June of 2019 the system developed a slow leak and John was kind enough to send a technician to repair the system at no charge. Can't say enough good things about John and his team, and when we need plumbing work in the future we won't hesitate to call on Drain Genie!
Ralph Loftis
8 months ago
Requested service...possible sewage blockage...explained situation...he did camera exam of 90 ft of pipe.. did ck and dbl ck of ALL draines , said was possible small blockage..working perfect now...
Adrian came to evaluate my slow draining bathroom issues and ended up returning a few days later to install a new toilet. I presumed the worst, but he did not try to sell me more than what was really needed. Owner John also called me directly to 'talk me off the ledge' and provided me an estimate for worst case scenario. I was very pleased with their honest upfront pricing, respect of my time and personal belongings. I would highly recommend them, and Adrian specifically, to friends and family; and would not hesitate to call Drain Genie again for any plumbing issue I may have.
This company is the best! We left a message on the online chat at 2AM and they called us back at 8am since it wasn't an emergency (our shower valve broke and we turned off the water in the house so no leak). Adrian came on time during the estimated time window (11:30am-12:30PM) and was super kind, fixed the issue quickly, and helped us figure out quotes for future house projects we wanted. I love that they are easy to get ahold of, open 24/7, really seem to genuinely care (they said if there is ANY issue they will send someone back and that the technician who did it will want to go back themselves because they want to correct the issue and know what went wrong to be the best they can), and they are able to get someone out the day of! I had to wait so long with another company on hold and HIGHLY recommend you use this company without hesitation. Thank you so much!
thien trieu nguyen
6 years ago
I called drain Genie Plumbing to make repair on my water heater. I scheduled because they gave me quotes over the phone that was very reasonable, when I talk to other companies they were very high-priced. They showed up on time actually a little early. assessed the situation and made the repair in no time. the technician Aaron was very professional knowledgeable and had great customer service over all. I would definitely recommend this company and I will definitely use them again if needed.
Alexander Delgado
4 months ago
Adrian was professional and respectful. Thanks
Forgive me as I added a detailed description of the phenomenal experience I had with this company and did not appear😔 The punctuality professionalism was outstanding! Not only were you knowledgeable and your service was quickly assessed and completed immaculately but you've also taught me a lot about my home and plumbing design that no one has ever taken the time to explain. I will never seek another plumbing company again and I truly and deeply appreciate your services at a time of desperation and need that I experienced so again thank you very much for everything!!
Joe Della Valle
7 months ago
Tom was very professional and did an excellent job quickly and efficiently. Would highly recommend this company and their service technicians.
Drain Genie is the rare plumber that 1) Answers the phone 2) Shows up 3) Communicates options 4) Can knowledgeably fix your problem and 4) Doesn't charge an arm and an leg.We own some rental properties locally here for over 10 years and have been through dozens of plumbers. Drain Genie is our go-to for everything from a leak to a big issues like no water pressure. They come through time and time again. Cannot recommend highly enough. It is a wonderful thing to find honest, competent and responsive help in this area, and we are very happy to have found them, it has saved us much money and even more aggravation. This is speaking from years of experience.
browzing girls
2 years ago
Kevin was very prompt and professional. My toilet was draining to my bathtub.....imagine how that looked. Kevin unclogged my outside drain first. He then removed my toilet and cleaned my line underground. While he was finishing up I called my mom to clean the bathroom because there was no way I was going in lol. However once my mom went in the bathroom while Kevin was speaking with me, She told me he had already cleaned the bathtub, toilet, and the floor. My mom proceeded to say that he was a good plumber because her last plumber left tools and tile in her bathtub. The bathroom was spotless and the toilet didn't have a scratch. I highly recommend Kevin and this company. The price was very reasonable as well.
Luzeana Alfonzo
8 months ago
Great experience from the beginning! Got an appointment quickly and Tom, my assigned plumber, was professional and extremely knowledgeable. He quickly discovered the issue and came back another day to fix it (per my request). Reasonable prices. Highly recommend and plan on using again!
Absolutely a pleasure to do business with. Quick and on time as promised. Quality of work was top notch and fairly priced. I recommend Drain Genie, and will be using them in the future for any other plumbing services. Thanks guys!!
Carole Kunisch
2 years ago
I will definitely call Drain Genie for service again! Carlos was very knowledgeable, efficient and an all around nice person! Jennifer is a major office asset. She got to me before I could even key a text message reply! John got everything started with a call around 2:30 and by 5:00 our kitchen sink worked like it should. Thank you all!!!!
Carlos did a great job. He kept me informed along the way and answered whatever random questions I happened to think up. The work was great! Thanks Carlos!
Claudia Prieto
8 months ago
The lady taking the appt soft spoken and detailed there work. appt Excellent appt Service. Arrival on time and made sure of the price and work that was quoted over the phone.
Great service, great people. Phenomenal job!
Jane Solverson
6 years ago
We recently purchased a condo that had set unoccupied for a long period of time. It has literally been one thing after another. We called Drain Genie on two different occasions and they were very responsive. The appointments were set up to accommodate our schedule and staff arrived on time. Aaron was very polite and helpful. I would recommend Drain Genie to anyone who wants a positive experience.
I have used this company twice in the last month. We had a plumber before who flat out lied to us, over charged and did not solve our problem. THEN, we called Drain Genie because I found them online and they had great reviews... Their best practice is to provide a quote over the phone. The price they quote is the price it is. They are not necessarily cheap- but if you need a plumber, you can expect that it probably won't be cheap- and they are fair. The first time they came out in 15 minutes!! The guy was so nice and fixed our valve (going to the dishwasher). The second time we had more broken valves- this time going to the new washing machine. Kevin was there the same day and while I could not be there (this was at my Mom's house) he stayed in touch with me over the phone the whole time, was very patient and sweet to my Mother and fixed the plumbing in no time. We are very happy with this company and will definitely use them again. Good, honest people.
Joann Arrazola
a year ago
Kevin was very personable and professional. He helped me understand what next steps should be taken. Highly recommended, great experience.
Stephen Walls
4 years ago
Had them come out to repair some items and some leaks we had.... It was a father and son that came out and wow they are amazing... Took the time to do things the right way, didnt get an additude when I would ask questions..The knowledge the tech had was amazing.I will be using them from now on as my only company to call....
Drain Genie was the second Plumbing company I contacted. The first company wanted to charge me $650 to run a machine to remedy an alleged clog. Carlos from Drain Genie diagnosed my issue as mechanical and saved me hundreds of dollars and I got a new toilet to boot!
Steve Sprowls
4 years ago
I needed Emergency Plumbing on a Sunday night after 8:00pm so I googled Plumbers in my area and found Drain Genie. THANK YOU LORD! Their answering service took my call and the owner called me within one min. Said he would have someone out around 9:30 pm, so I said fine. Ten minutes later he called me back and said he had a guy on the way earlier then expected! GREAT NEWS! The service tech arrived and introduced himself right away and got started. Long story short he ended up breaking two bits on the end of his cleanout line but finally got thru the clogg. He was not going to give up until he cleared the line. Which he did! Thank you guys so much for the great job and being available on a Sunday night when I needed help. I will use again if I ever need plumbing services again and also tell everyone I know to use Drain Genie.
Jacque Dyer
10 months ago
Adrian was very professional and had a vast understanding of sewage/septic systems . He took the time to explain to us what was going on and provided us with additional information that will help us in the future .
Definitely went above and beyond .
Drain Genie replaced the plumbing in my entire house when I first moved in. They were very respectful and easy to work with. Everything was communicated with us efficiently.
Excellent work. Adrian was on time and courteous. Explained everything and resolved the issue (leaky pipe repair). Will definitely use again in future.
Lisa DeCubellis
11 months ago
We had a leak in our master bathroom and our tech was able to get everything sorted and fixed within an hour. He was knowledgeable and very professional. Hopefully we don’t run into any other leaks in this house, but now I know who to call if something does pop up in the future. Highly recommend Charles to get things fixed!
We called Drain Genie as a non emergency toilet swap out. We had them remove our old, low toilet and install a new “chair height” one. Carlos was so professionally, worked cleanly and helped pack up our old toilet for our disposal. Highly recommend!
Brent Pappas
11 months ago
This Monday Drain Genie’s technician Kevin came to clean my sewage outlet, which had backed up.He revealed to me that it was clogged by an intrusive tree root on the city’s side of the sewage cleanout, and not actually on my side.He cleared the root out, and then explained how I could contact the city to fix the damaged pipe and reimburse me for the plumbing fee!So basically, Kevin cleaned my pipes and helped me get the city to pay for it.Amazing!
Kevin came out and I was wonderful. He was professional and detailed. He fixed the issue and explained ways to prevent further issues! He was amazing
We contacted Drain Genie around 5:30AM for an emergency service call, since we saw online they were 24/7 service, and we had sewage backing up into our tub. The owner answered right away, and sent out Kevin for an emergency service call by 7am. Kevin followed all protocols and was very professional his entire time here. He was able to cable the line far enough to remove the blockage, and now everything is working as it should. Would 100% recommend this company in the future. We are lucky to be free of this problem less than an hour after they showed up!
My plumber was extremely polite, courteous and explained exactly what he was going to do. He even demonstrated the procedure to me while he installed my new shower faucet. He kept within the estimate he quoted and completed the task in very little time. I recommend Drain Genie to anyone with plumbing issues.
Carlos Garcia was on time, friendly, professional. He found leak in faucet and repaired it in a timely manner. I give him 5 stars.
Very friendly, cordial, and professional. Explanations were on point and informative. Did their best to do the job correctly without having to charge for any unnecessary measures.
Nicolas Bernal
11 months ago
I contacted them and they were able to repair the same day, Carlos was very professional and arrived on time.
Carlos and the whole team at Genie Plumbing has been nothing but professional and courteous! They know exactly what they are doing without giving me the run around and always took care of the problem the first time! Appreciate the staff and hard workers and will be using them for whatever issues in the future! A++++++
Carlos was on time, professional, knowledgeable and didn’t charge me for things I didn’t need. He was very courteous and answered all my questions. He’s a keeper and I would definitely call them again if I ever have a plumbing issue/need.
Darren T. Bryant
10 months ago
Charles was able to come out on a Sunday to clear our drain. He was punctual, asked great questions, & got right to work. After clearing the drain, he stuck around to confirm all was to our satisfaction. My wife was happy (& I got to watch the rest of the game). This is our new go to plumbing company.
Kelli Suchorski
a year ago
Great service! They came on time and expertly handled my problem. They were also very upfront about prices.
Brooke DeBernard
a year ago
Drain Genie was available the next day I requested service. The technician that came out, Adrian, was promptly on time and ready to address all of my concerns. He not only repaired what I called him out for (kitchen sink leak & shower diverter valve not functioning) but he identified further issues with my requests and repaired everything the same day. He went above and beyond to make sure the fixtures he was placing matched the rest of my fixtures and even suggested future work that will benefit the longevity of my plumbing system. Thank you Adrian for your knowledge and excellent craftsmanship!
Blake Alders
6 months ago
Carlos was fantastic.
Prompt, personable and professional.
Took the time to do the job right.
Will use Drain Genie again in the future.
The customer service is outstanding specially Jennifer she's great and also technician was very knowledgeable. I'll have no problem to recommend them to anyonebecause they're very goodLouis @ S J Alf
I go to Drain Genie for all my plumbing problems and they magically appear at my house and resolve all issues in an extremely timely manner. I've used their services multiple times and they come thru each time. Don't sit around in regret. Give these good people a call or text. Shout-out to all the technicians for the great work.
Brigham Boardman
a year ago
Kevin was awesome! He diagnosed our plumbing issues and then was super quick to get it resolved. He even went above and beyond to go to Home Depot to pick up a sink and do the entire installation within a couple hours. These guys were dope!!
George Tsafonias
8 years ago
TWO experiences...#1 (Plumber that lost out) - So I originally called a plumber that was recommended by a family member not Drain Genie as they had a great experience with this particular service tech. I called them and asked for same service tech and we set an appt for the next day between 1-5 (Typical 4hr Window). I confirmed that he was available and they said of course. Well I get a call 45 min before my 1pm-5pm window asking if they could come early. I missed the call but then called back 4-min later and they said they wanted to come early but slot is already gone Really 4-min and you filled it she said yes. I then confirmed that the correct tech was coming and she stated that he was no longer available (really) but they had another tech coming. I was not happy, I said OK and hung up and called Drain Genie.# 2 (Drain Genie) They assessed my problem while on the phone, even asked if I would text a picture of the areas where the issue was so they could be thinking about what it might be and gave me a ball park price. I asked when they would be available knowing it was 1:30 pm and they said they could come by in an hr (WHOO HOO) as they were finishing a job in the area. John & Aaron located the issue told me what it was fixed it showed me what happened.Now I know why they have 5 -Star reviews and I highly recommend Drain Genie for your plumbing needs its great to see professionals that understand and care.
Jennifer Dixon
4 years ago
They installed our whole house water filter and softener and did an excellent job! Great guys, great service. Prompt, efficient, and responsive. Will use for all our plumbing issues.
Found a leak outside on my main water coming in to my home. Called Drain Genie at 8pm friday and they were able to fix it Saturday morning. They were very upfront on pricing and did not play any games the price was what they quoted over the phone and not a penny more. Thanks for the great service!!
Heather Norton
6 months ago
I called in a panic because someone clogged our drains at our business. They were out in a timely manner, very nice, and fixed which ended up being minor. The emergency cost was a lot higher than expected, but that was our decision after they told us. We have a business to run and it couldn’t wait. I still would call them in the future if I needed to!
Impressed from the start with John and his team. Needed a full pipe replacement and they did it for less than what their competitors quoted, not to mention they schedule me within 3-4 days. The whole job was done in 5 hours. Very pleased with their service!
Honest, affordable, super reliable work. Technician Kevin was knowledgeable and super friendly from start to finish. Would highly recommend and will definitely use again in the future.
Christina Dolan
a year ago
Drain Genie is my go to anytime we need plumbing assistance- which can be frequent with a 70+ year old house. They are responsive and fair priced. They recently replaced our main line and dug up part of our yard. After they left you would have never known they were there. 5 stars all the way!
Kirk Mcdonald
8 months ago
Carlos was punctual and good teacher. Showing how the issue occurred. Thanks again Carlos and the team of Drain Genie!
Carlos to the rescue!He was polite, knowledgeable and best of all fixed out problems!We now have working bathrooms and running water!I would definitely recommend this company and Carlos!
stephanie aponte
5 months ago
First time using this company and will use again for any future reference. Had Tom as the service technician and he was so polite and on time. Tom had explained the step he was going to take and did show me the problem area. He made no mess and was so professional. Thank you Tom for the work and Drain Genie plumbing for the fast response
Ben Stringer
9 months ago
Tom arrived within our appointment window. He was friendly and helpful. He was able to quickly unclog our drains and get things flowing again. Would definitely recommend and will use in the future for all our plumbing needs.
We thought we had a septic problem but we called a local company to get our tank pumped and once the tank was empty, we still had a problem - we then frantically searched on the. Web for a plumber who could help us on a Saturday and were fortunate to locate the Drain Genie. The technician arrived and within a few minutes, he determined our vent pipe was the problem. He was courteous, polite and above all knowledgeable. We strongly recommend the Drain Genie!
Sonia Rios Staffieri
3 years ago
They are a great company. Upfront with pricing, efficient, punctual, and very professional. Carlos does a great job. I definitely recommend Drain Genie.
Quick and efficient. Carlos arrived on time. He was neat and worked quickly. Very happy with this service call. Company was responsive in getting this fixed as quickly as possible. Would definitely call them again if needed.
Manuel T Figueroa
a year ago
To employees came by my home on time to install full home water treatment.
Employees Mr. Charles and Junior They did an excellent professional job with bypasses I pre filter after filter was done exceptionally well This is the professionalism you need for companies well done guys
I have 1 bathroom in my home, so I was in a bad spot when I couldn't pull out a leaky valve cartridge from my shower. I had to shut off water to the whole house until I got it fixed! I called John and he sent Adrian over within a few hours. Adrian was awesome and replaced the cartridge...and even installed the shower hardware as well to make sure it was all working for me. Cant thank these guys enough!
Pamela Gascoyne
11 months ago
Carlos showed up earlier than my appointment time, which I appreciated. He was polite, thorough and explained what he was going to do so there were no surprises. I would definitely recommend this business to anyone having issues.
Steps Ahead IT Services
4 years ago
Alva saved my day twice in a row! Not only he fixed two leaks while my house was being remodeled he also came right away did a great job and left me with a smile. If you call ask for him! You won’t regret it!
Clementine Tina Wells
2 years ago
Due to their exceptional customer service and work ethics, I contracted Drain Genie to repipe my house on 4/30/2021. The team was very professional, courteous, and clean. After completing the repiping, they installed drywall, swept the floors, vacuumed, removed debris from the countertops, and removed objects from the driveway. The owner stayed in touch with me while the contractors were working to ensure the work was completed to my satisfaction. I am very pleased with their work and highly recommend them to anyone who needs their service. Thanks Drain Genie.C.D. WellsCarlos and Aaron Jr. were very professional. They took their time to explain what they were doing to diagnose the problem. Carlos instinctively predicted the location of the pipe leak and he was correct. He gave us the repair options and did not pressure us to make a decision. We thought they were there only for the diagnosis and were very pleased that they were able to make the repair today. Both of them wore their masks during the visit. I strongly recommend Drain Genie for you plumbing needs. They're the best.Drain GenieC.D. Wells
Rachel Clewell
5 years ago
John and his team did an excellent job fixing my busted main water line pipe! They came the same day I called, super professional! I will definitely be calling again!
Kevin was extremely polite, friendly, and knowledgeable. He completed the job and honored the estimate in a very timely manner. I would not hesitate to hire Kevin and his company, Drain Genie, again, and I would be happy to recommend him for any plumbing problems someone may have.
Teresa Yovaish
2 years ago
I had issues with the plumbing in a rental property, not only did they come out and do what the could do the referred me to a awesome septic company to get my septic pimped, then they cane back to follow up and help me make sure everything was working like it should. This like the 5th time Iv used this company and I highly recommend them.
My worker was Carlos and he was EXCELLENT. So professional and knowledgeable and cleaned up after himself great. He diagnosed and fixed my issue with back to back toilets! Now working wonderful. I will definitely use again. Thank you😊
Nadine Sanchez
9 months ago
Professional, fast service. Tom was great he cleared the clog and cleaned up when he was finished. Don’t hesitate to use them.
Richard Thompson
7 years ago
I have used Drain Genie frequently in my home for jobs large and small. They have replaced my Water Heater, Main Shut-off Valve, and Mixer Valve in my Shower. I do not like to tackle Plumbing tasks, and can always count on Drain Genie to help me get things done quickly!
Kevin Davila
8 months ago
Service was excellent from beginning to end. I knew exactly what to expect and they kept me updated each step of the way. Tom was very professional and provided 5 star service. Will use again!!!
Barbara Adams
2 years ago
Tech was prompt and professional. He was Honest and fixed the issue with our using new parts! Thanks for great service!
Carlos was awesome! Made quick work of a sewer main clog, very informative about my sewer system and very reasonable price!
Adrian arrived quick and was very professional. He identified the issues..and quickly fixed my toilet.I will truly call again.When I called , Deena was super nice. She took my information and reinforced the technician would be able to help..
I called Drain Genie because my toilets (2) needed a replacement due to some leaks. Immediately upon contacting Drain Genie, I got a quick response, to my pleasant surprise, and scheduled an appointment right away. After agreeing to the scope of work to be done and the price, Adrian the technician in coordination with John, the boss, was dispatched . Adrian arrived promptly on the appointment date. He was pleasant to talk with and went out of his way to answer my questions and explain thoroughly. I would highly recommend Drain Genie for any drainage repairs/services any time. They are very professional and courteous to deal with. Excellent job Drain Genie. Keep up the good work!
Danielle Sefczek
a year ago
We had a garden hose spigot break at night and we couldn’t find the cut off switch. I called and they couldn’t have been more helpful. They gave me good advice and had someone out the next morning quickly. Carlos was kind and explained things so I could understand. He was very fast and did a great job!
Kevin was very professional and amicable, I had accidentally dropped the toilet lid onto my toilet and needed a replacement, he installed my toilet with no issue and went above and beyond to ensure installation went smoothly. He was punctual and friendly the entire time, when prompted with questions regarding installation he answered them promptly and with the exact information I needed to ensure that I could upkeep my porcelain throne.I greatly appreciate the service he provided and I would implore anyone having a similar issue to ensure he is the man helping you with your bathroom.
Drain Genie is the best! I just only wish I had found them sooner! I called two other companies that were recommended to me that did not return my calls. And I called another company, which I will not name, who sent someone out that totally tried to rip me off and didn’t even do any work.Drain Genie was professional, efficient, and very affordable. I will definitely use them again should I have any other plumbing issues. And I will highly recommend them to anyone who is in need. Thank you drain Genie!
My tech Carlos was professional and thorough. Not only did he perform the job at the highest standard, he also explained the process and options thoroughly.
Drain Genie was extremely fast and we had an appt within 2hrs of calling. Kevin is a Rockstar! We just moved here and we were told during our entire buying process that this home is City Sewage, its even on the closing paperwork - I even paid the water bill with the sewage already. Within minutes of Kevin arriving he already knew that we had a Septic Tank and the clogged Main (which we thought) was actually a full tank. Not only did he run the snake just to make sure, but he also educated me on Septic tanks as this is our 1st. Lastly, he gave me a few reputable companies to look into for having it drained. I can't speak on behalf of the other techs as I am sure they are just as great as the company itself, but Kevin - Thank you so much. You are the man! Tank getting drained on Monday..
Helped find a pipe problem which ended up being a county issue. Provided great detailed directions to give the county to get everything fixed. Friendly and easy to work with and will definitely will use again when needed.
Kyra Allison
6 months ago
We have used this company a few times and have been completely satisfied with the service. Charles is great and has always gotten the job done right! Thank you!
Dennis Hernandez
5 years ago
Highly recommend Drain Genie Plumbing Services! Great customer service, communication and follow-up. Reasonably priced, very professional crew and great work. Job well done :-) thank you and will definitely use your services again when needed.
Kathleen Frink (Kath)
3 years ago
Plumber AAron arrived one hour late without a customer service call to me.... the job took 10 minutes ($185). Complete rip off. The two men did not wear shoe covers. They refused to help with tub fixtures which needed replacing (($$$)
McKinley Holding
a year ago
These guys came in ready to install a new fridge that was previously hooked up the wrong way. They also identified areas around the water heater that was incorrect that I was having issues with.Very helpful showing what they were working on, repairs, costs and timeline.Would highly recommend using this company.I called at 9:30am, Jennifer got back within 30 minutes with a quote and times. The repair guys came out that day!And the guys are funny!!
Kevin and Jr are to be commended! I was so blessed to have them respond to 2 issues I had. They were professional, efficient beyond any other company I have ever used. More importantly to me was their compassion. The second issue happened while they were working on the main reason I had called. They took their time to assist and resolve my problem. I was pretty beside myself and their kindness and humorous demeanor cheered me up. Sometimes a person just needs fantastic plumbers and a little kindness. I was blessed with both. Anyone in need of plumbing help, definitely use Drain Genie Plumbing Services and ask for Kevin and Jr. you will be happy you did. I’ve already provided the information to my family. Thanks guys! You were the best!
We explained what was happening to Kevin once he arrived. We took the time to walk throughn the whole process with my husband, inside in the bathrooms all the way outside to the drainage pipes. Very respectful, answered all of our questions, explained everything. I really appreciated Kevin’s service. Thanks again, Mrs. Harper 😊
E3 Community Church
a year ago
This is our second time using Drain Genie Orlando. Each time they came to our Church within hours of our call. The service was awesome. Solved our problems. Made great recommendations and completed the work on the spot. Highly recommend their services. Have already set up an appointment for additional work we needed.
Carlos has excellent customer service! My bathrooms flooded call immediately to get resolved! He came on time gave, Proper education on the issue. This would be my first call to resolve any future issues! Thank you guys so much!
They was answer my question quickly. Most of all was on time of the appointment. Very professional .
Judy Boswell- ASL Interpreter
5 months ago
Very professional experienced technician Adrian Peat was sent to my home. He arrived as scheduled explained step by step and left with no clean up to do after him! Definitely would recommend using for drain clogs!
Tom did an excellent job. He was thorough, clean and explained everything he was doing. I would definitely call again for his services!
Tom was great, explained everything before, during and after. I couldn't have asked for more in any category. Hope everything goes as well in the future since the business is under new ownership.
Alison Riley
6 months ago
Drain Genie was excellent! They came within the hour, which is unheard of in Winter Park. The tech was professional, friendly, and in and out fast. Our kitchen plumbing had backed up into our shower and was smelling. These guys took care of it fast with excellent quality and care! I would recommend them.
Ellen Muller
10 months ago
Excellent service. Returned my call for service quickly. Carlos called on his way and showed up on time.He was courteous, very professional and able to take care of my problem with my toilet plumbing. I will have him back to replace old toilets soon.I definitely recommend Drain Genie Plumbing in Orlando Florida.
I was looking for a plumbing service that I could trust and came across Drain Genie. All 5 stars made me curious, so I decided to give them a shot. Carlos took the time to throughly explain everything and walk through what he was doing. I now understand why so many 5 stars. Highly recommend to anyone looking for a new plumbing company.
Couldn't have asked for any better. Broken garbage disposal the week before Thanksgiving... Carlos and his team were out within a few hours, provided an honest assessment/options and upfront pricing. Very professional, respectful and efficient. Could not recommend enough. New to the area and now have a go-to plumber team to call for life. Thank you!
Janette Lorenzo
7 years ago
I have been using Drain Genie for several years. They always respond quickly and are very friendly and professional. I've been blessed with having multiple plumbing needs that they have fixed in my home (and outside), their work has been excellent each time. Thank You Drain Genie and I'm sure I will call you again soon.
Highly professional and on time every step of the way. 5 Stars . Found issue and fix the problem. Will definitely will be my first choice if I need a plumber services in the future.Thank you
Technician was called out to do work for an individual unit but was unable to do his work without having a shut off valve for the building itself. Technician did a shut off valve for the condo association and then completed his job for the unit owner. Technician was quick efficient polite and professional.
monica baskes
6 years ago
After researching the reviews and BBB rating I called Drain Genie to fix a sub-par hose bib replacement another company had done in my home. I explained what my issue was and John, the owner requested I texted him pictures so he could give me an accurate estimate. I was on the phone with him at 12:37pm and received a text informing me someone would be here at 1:00pm. At 12:56pm Aaron was a my door; He was very polite and immediately looked at the area to be worked on. He did explain once he chipped at the stucco the estimated price could go up depending on how bad the situation was inside the wall. Once he chipped at the wall, he pointed out the previous company's mistake and showed how he would have to proceed. he explained the fee would be a bit higher because of more work that needed to be done. The new estimate was only $25 more than originally quoted. He replaced the part and patched the stucco with concrete and did a fabulous job! he cleaned after himself and did the job 100% perfect! He also changed a toilet supply line since he was here and only charged for the part. I also asked him to look at a leaking supply line under the kitchen to replace it and he said it did not need replacing and tightened a nut that was loose and did not charge for that.After Aaron left, John texted me to see how the service was. I am quite impressed with the level of professionalism and quality of work from this company and the fact that I did not have to waste time waiting for someone for days! They will be me and my family's plumber from now on!
Maria Porras
11 months ago
Adrián was very professional and knowledgeable when performing the job. The issue was resolved, he explained to me all the issues. I do recommend the service provide by Drain Genie plumbing Services.
Kevin came out from Drain Genie and did a wonderful job! He was fast, thorough and did a quality job! Highly recommend!
Yvette Echevarria
2 years ago
I used this company services 3 times in different properties and different situations. Prices are reasonable. Their staff including Carlos Garcia is well knowledgeable and professional. I highly recommend them.
Carlos Garcia was the technician that came to take care of our plumbing problem. He was on time. He called to tell me what time he would arrive. He was very neat and professional looking. He told me exactly what he would be doing and the cost for the service. He was such a nice young man and very polite. I was so impressed with everything about him. He was very fast and wasted no time. He showed me a picture of what he found and gave me good advise to prevent it from happening again. When it came time to pay he told me the difference in paying with a credit card or writing a check. I think you are very fortunate to have a worker of his caliber. I would certainly ask for Carlos the next time we encounter a plumbing problem
Carlos is excellent!!! Called two different repair people and they could not fit in the spot in my attic to repair my leak (cathedral ceilings) and we're talking about cutting a hole in my ceiling WHEN they had the time. The leak that happened right before the holiday. Carlos fixed in less than ten minutes! All I had to do was hand him his tools through the 2nd attic opening in my closet (attic floor was too damaged for him to carry it all while squeezing thru) and his was done in only a few minutes. No cutting needed. And no waiting for an appointment for weeks without water. I set an appointment in the morning and Carlos was here by the afternoon. If you are in a bind do yourself a favor and call this company & ask for Carlos the greatest of all time. No joke!!!
I had two separate service visits today. Total re-pipe of mobile home, and open a clogged kitchen drain pipe/removal of an old garbage disposal. Very pleased. Would use again. Take my advice... believe the 5 star reviews and bypass the competitors... call these guys instead!
Diandra Held
5 months ago
Carlos was wonderful. Very honest . And he also came back when I needed him . Thanks Carlos.
Daniel Talent
5 months ago
Adrian did a good job cleared the clog despite it being deep in the system
Marc Schaffer
4 years ago
Carlos was awesome. I had a faulty pressure relief valve on my main water shut-off and he came by and swapped it out no problem. It was quick and easy. No more leaky valve!
Sean was very knowledgeable, he identified the problem right away. I showed him another toilet I was concerned about in the house & he suggested that I buy a new toilet & do an install instead of repairing now which will save me money so I am so happy he suggested that instead. Service was fast & great customer service! #GOLDENNOODLE
Cristina Garcia
2 years ago
Mr. Correa was excelent. He arrived on time, was very knowledgeable and did a great job. I will definately contact Drain Genie Plumbing again and will ask for Mr. Correa if I need any other plumbing services in the future.
Johnathan Allen
4 years ago
Carlos is the man! Probably one of the more professional services I've had in quite sometime. We called yesterday because our upstairs bathroom was leaking into our garage. They were able to have someone out today and I'm glad it was Carlos. He showed up literally right on time. Kept me updated on everything that he was doing and explained the process and issue in great detail. Before touching anything he told me exactly what he was going to do which I really appreciated. This is our first time using Drain Genie but they have definitely received a repeat customer thanks to Carlos. Whatever y'all paying that man, DOUBLE IT.
Awesome Customer Service! I called around 12:30pm with a plumbing problem that I thought was going to be MASSIVE. (I'm a very self-reliant guy so it was hard to swallow that this problem was beyond me). They said they would try to get someone out by the afternoon. I got a text at 1pm saying they would be here around 3:45pm. At 3:45pm the Technician (Carlos) called and said he was on his way and would be there in about 10 mins. 10 mins later he is here. he is courteous and clean. We discuss the job, he gets to work and solves the problem in about an hour. I am thrilled this level of customer service exists. Great job!
Kimberly Blankenship (lou)
2 years ago
They came out and detected the leak (under the slab). They came out and did a whole house re-pipe in one day and followed up with the drywall team the very next day. The company was very professional and quick. I would use them again.
Called Drain Genie plumbing due to issues with my toilet clogged, they came out in a prompt time. Carlos did a great job and was very professional. Received text from John later on to make sure everything went well. Overall was very satisfied and would use them again.
Thaddeus Jones
3 years ago
Chose Drain Genie because of their high Google rating and reviews and wasn't disappointed. Carlos was timely, helpful, and very professional. He made sure everything was working and all drain issues were resolved befor he left. I HIGHLY RECOMMEND Drain Genie for any of your plumbing needs!
Very happy I found Drain Genie! They were able to schedule me quickly (same day) and were very affordable! Aaron was super nice and helpful in explaining what the problem was and how he was going to fix it! They will be my first call now anytime I have a plumbing issue! Thank you Aaron:)
Sigrún Ólafsdóttir
9 months ago
I have used Drain Genie services a few times, most recently this week to repair my garbage disposal, and fix a few small problems with plumbing around the house. Their technician, Tom, was on-time, efficient, transparent with pricing, and did a great job! I will definitely call on Drain Genie again for future plumbing needs.
Daniel Velazquez
3 months ago
Carlos was friendly professional and very informative excellent customer service
Catherine Henry
4 years ago
Alva came out right away and made sure that he fixed all of the flooding issues the dishwasher and garbage disposal everything now runs 100% he did an amazing job He. is very friendly and understanding, not to mention patient I was a little frantic when he arrived I will definitely be calling again for his services if I have any other problems in the future.
Ricky Correa
2 months ago
My water heater said no more (fought a good one for 14 years) called Drain Genie and had a quick response, My main language is Spanish glad they sent Carlos (who’s bilingual) a very knowledgeable technician, kindly he explain me the options, ordered new one and explain the process while changing the unit. Even after installed he went thru the faucets and see that everything was running fine with pressure and clean. Everything is back to normal now. Go for it! (Attached old heater/ technician/ new heater)
Joseph Kendall
9 months ago
Charles and Charles were very professional and courteous. Would absolutely use again!
Michelle Stafford
a year ago
Carlos was wonderful! He kept me informed the entire time and educated me along the way. I highly recommend this company for your plumbing needs.
Adrian was awesome. Super knowledgeable in his field. Received fast and great service.
I have always used Drain Genie and will continue to because they are the best. The last work I had done was re-piping under the sink and installing a garbage disposal. This time the call was for a tub spout that flew off. Instead of taking my money and wasting his guy's time on a far away call, John explained how easy to do it myself would be. Once I told him that I had no luck with the brand that Lowe's carried, he suggested an alternative place to purchase it and just the right kind that would work. Thanks again Drain Genie, you guys are a top notch operation that really cares about their customers. I hope I don't need you again, but if I do you'll be the only company I call.
The team did a a great job. I called the day before at 445 and they were at my house by 930 the next morning. The tech that came out was great and fixed our clogged main drain. Thank you and your team very much. I highly recommend these guys!!!
A leak was found and repaired same day. The job was done immediately, followed by an impeccable cleanup. Would definitely recommend this company. Thanks Carlos and Drain Genie Plumbing!
I have used Drain Genie for the past three years since moving to Lake Mary, they are always responsive and show up the same day. Highly recommended. Thank you Aaron!
Our water main was broken. We called Drain Genie and they resolved our issue quickly. John and Aaron were timely, efficient, quick and professional. I would always recommend Drain Genie for any plumbing issue.
Richard Wishnow
5 months ago
Garbage disposal repair not replace. He was professional warm and knowledgeable of his skill. I would recommend him strongly for any job. Thank you. God Bless
Charles Hubbard
8 months ago
I called and got Ann answer right away. The customer service rep was really nice and scheduled me a Sam day appointment. I got notification when the plumber was on his way. His name is Carlos. He arrived on time and was very nice and professional. He fixed the problem right away. I would recommend him and the company to anybody.
Yvonne Wilson
2 years ago
A week or so ago, late at night or early the next morning (over the weekend), we noticed water leaking in the kitchen. After contacting our Home Warranty Company who did nothing to help us (an epic fail), my son went online to find us a Plumber. Based on a prayer for guidance and customer reviews, we settled on Drain Genie Plumbing Services and I am so glad we did! On a Sunday afternoon, we reached out to them and John called us back right away. The next day (we were able to turn the water on and off as needed), John had an employee come out to find the source of the leak. This was the beginning of a wonderful experience with a group of the most hardworking, courteous, professional, and honest people we have ever encountered in business. Although it ended up being easier to replumb the house than to fix the leak, the cost was so very fair. When we had a previous leak, another company quoted double what we paid to get the work done. These gentlemen, starting with John were superb - positively superb. They came in and did an awesome job in 5 hours. Outstanding! My son, who followed them around to see what they were doing and to move stuff out of the way when needed, was told, and showed everything they were doing. They answered any questions he had without hesitation or attitude. The next morning, the drywall team came in to do patch work. The drywall team was also outstanding. They were in and out in less than 3 hours after arrival. A day later, we had a few issues after everything was done and I called John. Within an hour, Aaron and his son were at the house and they took care of the problem right away. After they left, John called back to follow-up and explain to me again what happened. This is an outstanding company with great employees. Believe me when I say that I am not talking them up and I am afraid these comments do not adequately do them justice. We prayed for guidance and that we would engage with the right people. Plumbing is expensive and as a recent retiree, I do not have money to burn. Our prayers were answered when we entered a business agreement/relationship with Drain Genie Plumbing Services. They will be our plumbers forever! Thank you so much for doing a great job and for the pleasure of working with John and his staff.
Adrian was kind, professional and efficient. He fixed the drainage issue and cleaned up well. My daughter used this company and was also very pleased with their work. Highly recommend!
Jessica Kocab
11 months ago
They were quick to respond and get someone out to our house. Resolved the issue quickly. The tech was professional and helpful. Would recommend this company.
The process of finding a reputable and quality plumber was nerve wrecking, but I found one in Drain Genie. They had great reviews on Yelp and they did not disappoint. Carlos called within 30 minutes of arrival and confirmed the service to be performed. Once he arrived, he agained confirmed the service and the rate I was quoted. He was professional, respectful and got right to work. Additional parts were required and I was given a fair price. Carlos replaced two toilets for me and he cleaned the area after he removed the toilets and left the areas clean after installation. Drain Genie will be my goto for any plumbing needs and I will always request Carlos!
Answered the phone on 1st call. Gave reasonable quote on phone. Came same day right on schedule. Friendly, professional techs. Fixed problem quickly. Charged exactly as quoted even though I have an unusual system due to home addition.
Exclusive Serenity
8 months ago
Had drain clog and called Drain Genie who responded the very next day. Tom was on time and very professional throughout my experience. He updated me throughout the process and fixed the issue within an hour. This is my second time using Drain Genie and I highly recommend their services.
GREAT JOB, PROFESSIONAL. Customer service was AAA, he was very kind, that matters to me. They were very busy, but squeezed me in. He installed a new toilet, job was perfect. Rate was reasonable. The plumber showed at 7pm, I was surprised that they worked nights.Thanks for helping me out with short notice. I'll be calling Drain Genie if I ever need a plumber.
Lorraine VanDyke
9 months ago
Charles and help installed a whole house water system for me and did a great job! They were friendly, courteous, and professional. Knew what they were doing and left things very neat. They also picked up a couple of blocks for me to put underneath the 2 tanks to level them up nicely. Would highly recommend them.:)
David Dehaney
2 years ago
Carlos arrived when he said he would and within about 10 minutes replaced a short section of outdoor pipe that had split. The repair was very neat and quick.
Drain Genie's crew were awesome in repairing my problematic toilet. From laying soaking carpets to prevent floor damage to showing me the live camera feed exposing the real culprit, Aaron and Adrian, excelled in their work performance and were very friendly to deal with. Thank you.David Strout
Called to check if they can show up early from appointment time. Arrived within 30 minutes of phone call. Came out and was open and honest about plumbing problem. Fixed it within an hour or less. Fair price. Very professional. Will use again.
Technician was knowledgeable and was able to do a rebuild under our sink same day!
Daniel Kobeissi
2 years ago
Aaron and Aaron with Drain Genie were great when looking into the toilet leak issue I am having. They are attentive, informative, and dedicated to solving the problem and getting the job done. This wasn't a typical or obvious problem and required going above and beyond to solve, and they remain committed. Couldn't ask for anything more from a plumbing service. Won't hesitate for one moment when in need of a plumber again - calling these guys immediately. Highly recommend to anyone in Orlando needing plumbing assistance. Drain Genie has been good as a whole but I'd definitely ask for Aaron and Aaron specifically moving forward 100%. Pleasure to work with.
The people at Drain Genie were wonderful! I called on a weekend for service for my rental home and within 3 hours they had someone there. They took care of the problem within 30 minutes and were reasonably priced. I would highly recommend this business.
Very responsive and quick, I called and was able to get an appointment within 2 hours. How great is this! the faucet is back to normal and the shower is useable again. Quick and professional ! Highly Recommend.
The boss of the company is very great. He didn’t put money first but his costumes satisfaction.😂👍Kevin is so professional and so efficient. I kind of understand why this company has perfect reviews 🤔
Kimberly Purdy
5 years ago
I came home on a Friday night to find water in my garage, coming from my hot water heater. I found Drain Genie Plumbing on Angie's List. I emailed a request for service and 30 minutes later John called me back. At first, he said they could not come out to replace until Monday but John called me back about 30 minutes later saying they found a supply house open on Saturdays. What fantastic service! John went out of his way to help me.The two technicians that arrived on Saturday were very professional and efficient. They cleaned up the area when they left.I would definitely use Drain Genie again.
Ivonne Palacios
2 years ago
Paul was so friendly! I was able to call, get an estimate, and serviced in the same day. I had my tub and sink done before 4 PM!
I'm honestly shocked. Called and got Aaron on the phone around 7:30 p.m.Just by describing to him briefly what is going on (shower valve cartridge was acting up), he gave me a quick couple of possible issues. Lucky for me, I actually had a replacement cartridge from a previous issue.After talking to Aaron a little more, he was certain of what the issue was. He guided me with how to replace it, and I was able to do it.So even though he didn't actually do any physical work for us, he was extremely courteous and professional. I have no doubt who I'm going to call whenever I need any plumbing help (or why they have a perfect 5star rating). Thank you Aaron!
Rosemary Thomas
2 years ago
I called on a Tuesday night and was able to get an appointment for the next day. My 19 year old home had several clogs and roots growing into the main line. Everything was looked over carefully and priced before work began. He was pleasant and professional. Best of all, he was efficient, fixed the issues quickly, leaving no mess behind. I highly recommend this company. Great job!
A phenomenal employee. He went above and beyond for us. If I could request him personally every time I would. The epitome of what every business wants in an employee.
Tech Trek Central Florida
4 years ago
Alva is absolutely excellent! A true professional who took the time to explain what the problem was and then showed me how it should work after it was repaired. I highly recommend him.
David Thompson
4 months ago
Had slow draining drains they came out looked it over and listen to what i had to say then gave me options i chose the hydro jetting of the whole house they came out the next day and had it done a few hours later they used the camera and showed me what it looked like after and the other day showed what the problem was so now should not have any more problems with drains for a long time the tech and helper were very good at there job and dealing with me and would use them again if i need plumbing services thanks to all at drain genie
We just moved into our house 3 weeks ago from PA. The previous homeowner had provided us with a home warranty which we mistakenly believed would cover us if anything unforeseen happened. Last Sat, we found a small leak in our plumbing. Their tech came Mon, diagnosed a leak in the slab and quoted $1500 to repair of which the warranty company would pay $1000 total. He returned on Fri and announced after 3 hours that he was unable to proceed because he kept creating more leaks, he was keeping the $1000, he guessed it would be under $6000 to replumb and he couldn't tell us when he'd be back because he didn't have the manpower. After arguing with his company and AHS until late yesterday afternoon, it was clear we were out $1000 and on our own. When we turned the water on, it was now filling his pit in 5 seconds so we couldn't even turn the water on to shower, etc. We started frantically calling plumbers and we thought we were going to need a hotel because we would be out of water for about another week. That's when we ran across the reviews for Drain Genie. Within 20 minutes, my husband was on the phone with the owner John. He asked my husband specific questions about the house and gave us a quote on the spot. He was able to get his crew out this morning. John and Aaron came out to the job and adjusted the quote up a little but it was completely understandable because we didn't realize our shower and faucet in one bathroom were separate. As his final quote was about half of the previous tech's guess and still less than another quick guess we were given on the phone by another plumber, we were thrilled. His crew did an excellent job and they even cleaned up everything when they were done. John and Aaron came by after they left to make sure we were happy. John and his crew turned our absolute nightmare into a positive which I would have said was impossible late yesterday afternoon. He knew we were desperate, and he could have ripped us off but he didn't. We can't say enough good things about this company, and we will definitely be using them in the future. Thank you so much!
Matt Van Zant
6 years ago
Aaron did great work on installation of Aquasana water system. He showed on-time and was very thorough. We will use Drain Genie again!
Very excellent company. They arrived right on time and really went above and beyond to fix the problem. Once they fixed the issue they identified a potential problem with my hot water heater and really took time to show me rusted pipes and explain how it cause damage. Since they were so reliable I decided to replace the hot water heater. Definitely a great company I highly recommend!!!!
stacy dimeir
10 years ago
We came home for lunch today to a letter from OUC that we had a leak by our water meter... So being in a rush i called a few plumbing companies and was hoping for a quick call back Drain Genie was not only quick they were very upfront and explained everything over the phone. I told them to go ahead and come out and the service tech was here in 30 minutes!!! They gave me the option to pay with a card over the phone so i could go back to work.. They went way above what i would expect from a plumbing company....Great service..
Kevin was awesome! Very knowledgeable and professional. My first time using Drain Genie and would highly recommend this company and their employees. I will never call anyone else for plumbing issues.
Joseph Hoskin
3 years ago
Adrian did a great job diagnosing the drain problem and resolved it quickly. He also helped understand the water pressure issue. We will definitely use Drain Genie again.
Hannah Gutner
2 years ago
Kevin was excellent. He was quick and explained everything wrong with our plumbing and how to fix it. His work was high quality and fast. Would highly recommend!
Charles and Charles Jr. Showed up on time the same day as my call and we're very professional. I had booked them to remove a toilet that I thought was broken and to install a new one, however they were able to salvage the original and fix the drainage problem, not only saving me some money from their visit, but also allowing me to return the toilet that I had bought. I am very pleased with Drain Genie and will definitely recommend them to my friends.
Gregory Clark
8 months ago
Recently moved into a DeBary home that had some minor plumbing issues. Hot water heater is 20+ years old and needs replaced and master shower drain was clogged. Carlos, a very pleasant young man, arrived exactly on time, explained ahead of time what he would be doing and the cost of his services, and quickly and efficiently took care of our issues. We would highly recommend both Carlos and his company, Drain Genie.
Glenda Herzog
11 months ago
Kitchen faucet need repairing. Adrian did it quickly and for the quoted price. I would definitely call Drain Genie again
The servicemen and the office personnel were excellent prompt curtious fast and efficient, the price was very good and very reasonable even got same day service at no additional charge. Thank you guys and happy new year!!
The service tech was very nice and professional told me what he was going to do and he fixed the problem and even cleaned up after himself. I will most definitely use this company again if I have another problem.
Lisy Figueroa
2 years ago
I recently had my master bathroom remodel and after having to replace 2 damaged vanities, the drains were leaking. Company sent different plumbers to fix multiple times and none could fix until Kevin came today. He was VERY knowledgeable, professional and too his time to diagnose, explain, repair and test with me. So far no issues so hopefully I don’t have any further issues, but if we do, it’s issues from prior attempts to fix, not Kevin’s work. I highly recommend this company and Kevin Correa.
We had water backed up in our house and Drain Genie came out first thing to fix the problem. They were great to work with and very knowledgeable. Would definitely recommend them!
Taffy Davis
10 months ago
We had our pipes replaced and everything went so smoothly! The plumbers were respectful of our space and things. They did an amazing job and very quickly also. We’re so pleased with the company!!
Erin McDermott
4 months ago
Drain Genie does an amazing job. We had Tom as our technician and would highly recommend him to anyone. He is very professional, courteous, and does a great job at explaining the situation at hand and the best solution to fix it. Thanks Tom and Drain Genie!
The service was great. Scheduling with John was very easy and efficient. The plumber- Alva- was fantastic. He was efficient and highly professional. It was especially appreciated that he called to update us on his schedule and before coming. The clog was cleared and everything was tested to make sure that all worked well. I highly recommend Drain Genie for all plumbing needs!
Jonathan Roberson
9 months ago
Adrian was awesome, he fixed my problem right away and helped me diagnose an even larger problem. I will definitely be using this service in the future.
David Glickman
2 years ago
Called these guys in the morning and they were able to be at my place in 2 hours. The technician unclogged my sewer pipe quickly and professionally. Thank you Drain Genie! I have stored your number in case I need help again. 😀
My technician, Carlos was actually early and I wasn't quite back from an appointment. He happily went to the next job and came back to me. He was very pleasant and obviously knew what he was doing. He has 10 yrs experience (I asked him because he seemed so knowledgeable) The job of unclogging our shower drain was done very quickly. The price was very reasonable. I will reccomend this company to anyone who asks for a plumbing reccomendation.
Backed up in my house charged me ,$333.00 stating I had roots in the line and broken pipe.. Suggested to have camera to locate the Break.. called them back to have the camera and give me an estimate. want to charge me another $300 just to ran the camera when other companies did it for free.. just to find out the cleanout was not closed correctly that's why I had roots.. SMH.
Whitney Rini
3 months ago
Carlos was an excellent technician. He was clear on what needed to be done to assess & fix the situation. (A blockage between the house and the public water main) He checked for the most inexpensive option first for me. He was very polite & professional in recommending that a tree may need to be removed to prevent future issues. Thanks Carlos! I appreciate your help!
Adrian was amazing and extremely professional. Not only did he fix the problem right away, he also let me know ways to avoid the situation again. His knowledge and demeanor was everything I needed during this hectic time!
Carli Stephens
3 years ago
FANTASTIC SERVICE! 2nd time in 2 years I have needed their service. Our tenants reported at 7pm that the hot water heater was leaking. I called Drain Genie and John put us on the schedule for first thing in the morning. Everything was fixed at an honest price. Hands down the only plumber we will ever call. Thanks guys!!!!
Kevin was a terrific technician. We were having major plumbing and drainage issues which he was able to swiftly respond to and address. 5 stars!!!
My toilets were clogging up, regardless of how many times i would use a plunger to make the water go down. I called Drain Genie around 8 am and was told someone would come out around 1pm. I received a call from them asking if it was ok to come earlier, Carlos showed up around 9:15 and got the job done! He was very professional and very knowledgeable on the subject. I explained to him the issues I was having and immediately he showed me what was causing the issue and fixed it. He was awesome and explained everything he was doing so i could have an understanding of what was happening. I would highly recommend this company and Carlos for any plumbing services you may need!
Good experience. Aaron responded quickly and was able to give me a reasonable quote and explanation over the phone. Alva the plumber arrived on time and communicated very well throughout the job. He answered all my questions and gave me suggestions on some plumbing-related projects that I'm considering in the future. Did not feel rushed or pressured at all. will definitely use them again.
johnathan spearman
3 months ago
They always show up a little early are fast and clean not to mention they aren't push for unnecessary repairs and over the top prices
We had a fantastic experience. They came out on a sat evening!!!! They worked in the dark!!!I just want to express that the customer service was great. They responded back immediately. The man that came out was able to bring his son to have hands on experience. To me that’s a good company.Thanks again.
Shelly Stonebraker David Murphy
11 months ago
Adrain was very professional and nice. He asked several times if we needed help with anything else and assisted with everything we asked. 👍👍👍👍
Lisa Bonaiuto
11 months ago
Technician was professional, on time and completed his work efficiently. He kept in communication to keep me informed when he was arriving and explained what he did.
Laureen Rocha
6 months ago
The employee Carlos, which came to house, was one of the most Courteous and professional individual I have seen in Central, FL. Since I've been here, he has been the one person we can trust with all our plumbing needs.
They replaced drain and clean out all the way to septic tank as well as jetted the lines at our propertyCharles sent pics of progress as well as finished because I couldn’t be there .He was polite and professionalFair price great work
Donna Christensen
7 months ago
I would give five stars but a $30.00 fee was going to be charged without our knowledge but the service technician withdrew it from our bill. Otherwise everything was explained well about the service, the bill and payment with cash, debit and credit.
Great company on time service . The Adrian do the good job. Well round company. especially the lady on the phone put the customer first . Thanks
Well done.
britsabrat22
11 months ago
Drain Genie was amazing. They were very polite and professional and got someone out to us quickly. Our technician Carlos was very knowledgeable and polite and gave us tips for any future issues. We would absolutely call them again.
Kelsey Williams
10 months ago
Great service, showed up on time, knowledgeable, and repaired our plumbing. Can't ask for more nowadays. Charles was our plumber, super nice guy.
Nydializ Bolanos
a year ago
Kevin came out to my property because I have had the same problem for months and other companies could not figure out why. Kevin knew right away what the problem was and actually fixed it! He actually cared to solve this problem and he did, very professional and took the time to explain everything! I would absolutely use them again!! Amazing Service!
Excellent customer service from the dispatch all the way throughout the repairs I received today with my plumbing issues. John is dead on with diagnosing my problems over the phone and giving me quotes-prior to his technician showing up. Repairs were made in a very professional manner and were quickly resolved. I recommend this company to all...
We have used Drain Genie on multiple occasions. This was by far the biggest job they have done for us. They were on time, worked their butts off, explained what and why they were doing what they were doing, never did anything without first checking with us. They did a fantastic job and I would always, always use Drain Genie. Tom, Charles Sr and Charles Jr are the best. John is always making sure things are done properly and communication is some of the best we have had. Great job to you all!!!! Keep up the great work!!!!
Drain Genie came out and discovered roots in my sewer line. The crew used a camera and located the issue. I called 4 other companies and Drain Genie was the cheapest and had availability that was convenient for me. Charles and Charles completed the work and did a fantastic job. The duo were professional, courteous and prompt. They will be my only choice for plumbing issues in the future.
Golden Emily
8 months ago
Tom was awesome, he provided options and found the leak ! Repaired it timely. He is also very friendly and I enjoyed conversing with him while the repair was being completed. I also want to thank John, he is so responsive. No one likes having a plumbing problem…but when you do I highly recommend Drain Genie. Robyn, Sanford Fl.
Anaysia Johnson
a year ago
Kevin was the best tech I’ve ever dealt with. He definitely knows his stuff. Thanks John for the professionalism
Danielle Taylor
a year ago
Adrian was punctual and professional. The problem was solved almost immediately. I highly recommend Drain Genie!
Monica Brockman
3 years ago
Another plumber was ready to charge $7K for job. Called Drain Genie for estimate, they came out and diagnosed minor blockage and repaired for $144. Thank you for honesty and professionalism, will definitely use in the future!
Ashley Brooks
8 months ago
Pipe on the side of the house broke on Christmas. They came out very early the next morning to repair. My technician, Tom, was very informative and efficient in his repair. He had everything fixed and ready to go within 2 hours! Highly recommend.
Marilyn Lopez-Mendez
5 years ago
Our family appreciate the time and effort that your company,( Drain Genie Plumbing Services), had provided to our home. We would to compliment in regards to the Plumber name Jorge.Job Well Done , he must be recognize for his attention to details and his expertise in his plumbing skill and his professional matter. We will strongly recommend your company to our friends , family and social media now and in the future.June 19, 2018
nicholas piazza
6 months ago
Carlo came on time and unclogged the sewer pipe in my Home. He was outstanding. Will definitely use them again.
Amanda Schaefer
5 years ago
Aaron and Adrian were prompt, courteous and took the extra steps to be sure the job was done right. They had to help me find my water shut off buried under dirt and dug all the roots out. I highly recommend this service.
Heitor Bover
5 months ago
Great company! Totally recommended. Plumber Adrian was amazing bringing solutions to the issue.
I had an unknown clog. They used their professionalism and expertise to determine the problem and step by step they were able to get it fixed. I found the pricing very competitive and the work was done fast. They even got my appointment in first thing the next day. I will be saving their number in my phone and using their services again in the future.
Layne Featherngill
2 years ago
Kevin arrived almost immediately, diagnosed my issue and fixed it in record time and was both personable and professional. I could not have had a better experience.
Christoph Gems
2 years ago
Highly recommended! Used drain genie the third time for plumbing services, and would hire them again when needed. Very professional, fair prices, super responsive.
Stephanie Darden Bennett
a year ago
I was so relieved to call at 7am and speak to an actual person after we had a pipe break. Carlos was there within 90 minutes and he was professional, knowledgeable, helpful, and just generally pleasant. Thank you guys for making a plumbing emergency easy to deal with!
So impressed! Honest and affordable. Aaron & Aaron are a great team. Polite and professional. Listened to the issues with our drainage, offered options, and helped us resolve our issue for less than we expected. Will definitely use them again if needed!!
I call Saturday 6/25/2022 spoke to the owner, asking bunch of questions which he was so polite and professionally answer all. Immediately they did my service schedule and they send a guy named Charles. When they arrived they check everything and explain all the options. We went with the new gas water heater installation. Wow, excellent work, and very very informative. I wish I can give you 10 stars if available. We are so HAPPY! Company you can trust for sure.👍
Tom did a great job on repairing my toilet. I did everything a DIY can do to fix, but when the issue could not be resolved I called Drain Genie. Tom arrived in the timeframe they said they would, he assessed and fixed the toilet pretty timely. He didn’t procrastinate and got right down to business. And my favorite, he left my bathroom clean. I thought after removing and repairing, the bathroom would look like a construction zone but he left it nice and tidy. Great Job!! Will definitely reach out again when I need a plumber.
I called on a Sunday and the gentleman gave me a quote, after I sent him pictures, for Sunday and Monday. When they showed up they were fast and professional and explained everything. Wonderful service! I would highly recommend!
Munsifali Rashid
6 years ago
Contacted Drain Genie online about a leaky pipe outside. Got a prompt call back, done some quick checks over the phone to see what the problem might be and got a ballpark estimate. Scheduled the work for the same afternoon, Carlos called me when he was on the way, and managed to fix the problem quickly when he was here. Great service overall and would definitely recommend.
Excellent service! Prompt! Dependable! I call on Sunday afternoon and requested service for Monday. They called me on Sunday and set up a time for Monday. On Monday they called me to let me when they would arrive which was for the time I was scheduled. I usually prefer to do work on my home myself because as my wife says, I'm a perfectionist! I can no longer do it because I broke my shoulder and they can't do much to fix it. I must say, John and Aaron were super. Very professional, all work was completed quickly and neatly and they cleaned everything up before they left. They left the bathroom spotless and the charge was exactly as estimated and very reasonable. I expected to have to pay much more. I highly recommend them and will always call them for all my plumbing needs in the future! Thanks again guys!
I called these guys because of their good reviews and they didn't disappoint. They couldn't have done much better. We called super last minute and they were able to get someone out to us within a couple hours. The owner was very helpful and was able to give an accurate diagnosis of the issue over the phone just through a picture message. Our tech was Carlos, who was professional, knowledgeable, helpful and thorough. He was able to fix the issue way more quickly than I anticipated and offered suggestions for future maintenance. We will definitely be using them again and I highly recommend to others.
Aaron Sanders
2 years ago
Kevin Correa with Drain Genie plumbing services came out to repair the toilet in our master bathroom when it wouldn’t flush. Not only did he come out first thing the day after we requested service, but he went and got a part immediately and came right back to finish the repair.He explained everything well as he was going, and the price was fair. Would definitely recommend!!
I have used Drain Genie and John for a Water Main Break, broken/leaky faucets, installation of Water Softener, and Reverse Osmosis System and he is top notch. John is always shows up on time and he gets the job done right and makes sure that everything is clean and working properly before he leaves. I highly recommend Drain Genie. I have called John on 4 different occasions now and I am given a price upfront and I am always impressed with the work that he does. Thank you for all your help over the last year and a half. I appreciate it!
Stephanie Johnson
a year ago
Carlos was very polite and professional and fixed the problem quickly and efficiently.
I would give him 6 stars if I could!
Kevin was amazing!!! Took care of my toilet in no time!! They are very reasonable priced and fair!!! Will absolutely use them again in the future!!
Melissa Fowler
a year ago
Kevin & Junior were super efficient and professional! Very knowledgeable as well. 10/10 would use them again!
Drain Genie is awesome! Kevin arrived promptly and kept a professional, yet fun attitude while quickly fixing the issue. He explained details and parts needing to be replaced. Once the issue was fixed, he made sure that I verified that the issue was fixed. Again, great company to use!
Had Carlos from Drain Genie at the house today. On-time service call and very friendly. Did quality work in no time at all! Honest company. Thought we had a couple seized up shut off valves. He quickly got them turned and working, and did not try to sell something we didn't need. Replaced malfunctioning parts inside toilet quickly and efficiently. Will definitely use them again when needed. Thanks Carlos and Drain Genie!
William Negron
2 months ago
Drain Genie has always been out go to for all of our plumbing needs. We had a problem with our disposal in the sink. Carlos came out and explained everything that he needed to do. We decided to remove it and just run the pipes without a disposal. He was friendly, outgoing and very knowledgeable. His work was neat and professional. They will call when they are on their way and if there are any changes they will let you know. Have been using them for years and will continue to use them. Thank you Carlos for your time and profesionalism.
Drain Genie is a very professional company. They assigned Aaron to install our whole house water filtration system. He was very punctual and knowledgeable and answered all the questions I had. We had an issue with our water filtration system order and Aaron quickly resolved the situation although it was not Drain Genie’s fault, but the water filter company itself. I would definitely recommend Drain Genie and I will use them again for any future projects.
Adrian has come to the rescue twice to clear a stoppage. The first time he succeeded when 2 plumbers before him not only failed but made a bad situation worse. Not only did Adrian quicky clear the stoppage, but he went above and beyond by then cleaning the shower floor where all of the toilet water had backed up. We actually have a home warranty but I don't call them. I call Drain Genie.
Carlos is an amazing technician! He was prompt, kind, very informative and very professional! I plan to use Drain Genie Plumbing Services for all of my future plumbing needs and hope to have Carlos as our technician each time!
Nancy Ulerich
5 years ago
I have used Drain Genie for everything from toilet repair to outside water line leaks, to full replumbing to replace old lines. They always provide excellent, professional service and a fair price.
Stephanie Harper
2 years ago
Kevin from Drain Genie came to my house for a broken toilet he fixed within minutes and i added a broken garbage disposal. He listened to all my concerns fixed all my issues. He was very friendly and funny. He even educated us on the do's and donts on the new disposal. We enjoyed our experience very much and the prices were fair and making payments was easy. I highly recommend this company and ASK FOR KEVIN!
Mandy Murphy
6 months ago
Tom was extremely professional and reliable! Showed up early and was ready to work! He got the job done in no time and was able to get it done efficiently so we could open back for business. Thanks Tom, you’re great!!
CandiAnne Terra
a year ago
Carlos was on time, friendly, quoted everything and got the work done quick. One item he said can wait 5 months or so, he didn't try to over sell me. I will absolutely keep them as my plumber for all time
Jennifer Karst
5 months ago
Adrian did an excellent job. He communicated well and was patient to answer ALL my questions. Thank you Adrian.
Kevin was extremely helpful diagnosing a leak with our toilet, and carefully explained what was wrong and how to fix it. We appreciated his professionalism, knowledge, and kindness in installing a new toilet that was very specific to the build of our house. Jennifer was also very communicative scheduling our service. We called and had someone at our house within 1.5 hours.
Jennifer was very nice and polite on the phone. Kevin, the technician, was great! He was prompt, professional, friendly and courteous. I definitely recommend Drain Genie.
Ruth Ann Pedigo
7 years ago
Thank you John for your professional prompt service from booking a service call to your follow up call is excellent. I really appreciate that you were able to take care of our plumbing problem the same day! Your guys were on time and very careful and professional.
Adrian the plumber that came to my house represented the company very professionally. He came to the house on time and work appears excellent. I will be calling this number for any other future Plumbing issues to my home
Amazing experience!! The water dept had come to my house because they saw a large amount of water coming from my house. They determined the leak was on home owner side and said I needed a plumber right away. I read reviews on Drain Genie and gave them a call. John was very professional and said he would have someone at my house in couple hours. The tech showed up early and was able to fix the broken pipe right away. He was very friendly and explained everything he did! He cleaned up and washed off sidewalk too. I will recommend this company to everyone I know who needs a honest plumber. Thank you Drain Genie!!
staci Oliver
11 months ago
The technician was very personable and actually walked me thru what he was doing. I just wish this type of service wasn't so expensive.
Colleen DeCarlo
a year ago
Leak under kitchen sink was diagnosed and fixed in a timely manner and fair price. Charles was professional, friendly and answered all my questions in terms I could understand. I HIGHLY recommend Drain Genie. From my first call to Jennifer, to waving Charles goodbye, it was a positive experience for one I was dreading!!!
Guillaume Gaillet
3 months ago
Not sure epic is the right word for my experience with Drain Genie, but certainly a good story to share:We had two faucets in our home in Orlando with a bit too small flow compare to the other 4 we have in the house that are working perfectly fine.First appointment between 3-4pm: No Show. I had to call myself. Technician was running an hour and a half late. OK. Would have been good to know instead of wasting time at home.Reschedule shows up on my phone: 6-7pm. Afternoon ruined.6 pm: At least I got a call letting me know that the technician will not show up after all....Rescheduled the next day. I insisted this has to be First thing in the morning. Got the 9-10 am slot. Yes, other people also have a regular job. But guess what. No show! About to cancel the whole thing. Matthew shows up at 11:30 am like nothing happened. Unbelievable.Looked (literally) at the two faucets but he can't check them because they are not from Home Depot but from Amazon. Yes, you can't make that up. But he's sure it's because of the too hard water in Orlando. Immediately come up with a $4,500 quote to install a water softener.Needless to say Drain Genie will never ever step a foot in my house for anything including the $40,000 remodeling of my two bathrooms I am planning later this year. If anyone knows a real professional in Orlando (including someone who knows how a non Home Depot faucet works), I will welcome it happily.
Jazlyn Heywood
a year ago
Carlos was a pleasure to deal with - a real professional and people-person. He showed up after hours eager to assist with my clogged system. Jennifer who answered the after hour call was straightforward and professional. My issue unfortunately ended up being a full septic and drainfield drama. But this experience made me want to try them out again in the future.
Joseph Gentile
2 years ago
Very professional, kind and courteous. Adrian came out to repair a water pipe for my girlfriend. Not only did he do a great job, but he also explained everything to her in a very courteous and professional manner. He definitely is a five-star and the company he works for is a keeper.
Jessica Quinn
2 months ago
I like and appreciate Tom’s work very much! He is very professional and nice. He resolved my bathtub problem. I wanted to replace the 17-year old drainage ; my contractor could not pull it out. I called Drain Genoe Plumbing. Tom came out and did a wonderful job! He was able to pull the old drainage out and replaced the new one without having to open the wall. 😊😊😊
Great service, showed up on time, good price, Carlos is amazing! came in fixed the problem, you need a good plumber, just like you need a good mechanic, well you found them!! hope you get Carlos !
Jonathan Santamaria
3 years ago
We have lived here in Orlando for over 20 years, very few come-by and we can say to a home-service vendor: nice to work with, professional, helpful, and excellent work. We hope they maintain and stay in servicing the Orlando area. We will be a loyal client. Thank you.
My hot water heater was on its last leg and the pipe had several leaks. John sent someone out ASAP to replace the water heater and the pipe. Aaron and Adrian were quick, efficient and kind. When you need some plumbing help, call Drain Genie! ☺️
We called Drain Genie for help with a possible pipe leak outside. They were able to get someone out quickly and the plumber Carlos was amazing. Very professional and empathetic to what was going on. Explained everything step by step and showed us the leak. Job was completed within a few hrs and everything looked good. Great experience overall with Drain Genie vs other plumbers in the area!
Kevin & Jr. did great work. They recognized and fixed issues from an old plumbing job. Very efficient and quick. Thanks, Kevin, for going the extra mile, answering my million questions, and working your magic with my sink clog.
Teri Lunsford
5 years ago
Drain Genie Plumbing is awesome!!! 10++++ !!! I called Aaron after Hurricane Irma came through. We had a couple toilets that were clogged up after having a dozen people at the house!! He came out the same day and was able to fix all very quickly! I will recommend them to everyone I know. He is so helpful and did Not overcharge. i really can't say enough about this company! Thank You Drain Genie and Aaron!
Charles and son did an excellent job installing dishwasher. Very friendly, informative and professional!
We had the Aquasana Rhino Whole House Water Filtration System installed. It took about 3 hours, including having to drill through the cinder block to run the water in and out of the house. They seemed very knowledgeable and did a very neat job. We are very happy with their work. They also installed the same system on the same day in my in-law’s house on my recommendation and they are very pleased as well.
Rayanne Sweet
2 years ago
My three favourite P's - Personable, Professional, PoliteExcellent communication, very reasonably priced, and practiced all Covid protection measures.Highly recommend & would use again.
Amands Napolitano
3 years ago
Had a horrible clog that backed up my whole house. Carlos from, Drain Genie, worked hard for over two hours, by himself. I have never seen a more diligent, hard working, honest man. Thank you Drain Genie and THANK YOU CARLOS!
Carlos was very nice and knowledgeable. I would definitely recommend! Fast fix and didnt leave a mess. Thanks again!
Christopher Rodriguez
2 years ago
Recently purchased a house that has had many plumbing issues. Kevin has been fantastic and now we have Drain Genie on speed dial. They are our number one choice for plumbing services!
Amanda Yazejian
2 years ago
Drain Genie was great start to finish! I called around 6 on a week night and had someone out the next morning to replace our water heater. Jennifer was really helpful and got me a quote within minutes. She also offered advice and made everything super easy. Kevin was there the next morning with a new water heater, he was EARLY even. He was in and out quickly and made the install look easy. Would not hesitate to reach out and use their services again.
Although I was not home for the installation, my spouse was. My spouse said Tom was a really nice guy, professional and respectful.
Adrian was kind, quick and professional. I would use Drain Genie again and would recommend them. They were quick to return my call. Quick to schedule and quick to finish the repair. Adrian wore a face mask and used gloves during the repair. Great experience. Thank you.
Timothy Daniel
6 years ago
Carlos did a great job of explaining exactly what he was doing and why. He chose the most cost effective method of clearing the clogged drain and made sure that everything worked as it should before he left. He arrived on time and was finished in less that an hour. A great experience! I will definitely call Drain Genie and Carlos again for any plumbing problems!!
Steve Schriever
8 months ago
Carlos was professional and quickly diagnosed and fixed the problem. I am happy to recommend him.
Juan Tomlinson
2 years ago
Drain Genie Plumbing Service really went above and beyond to repair my plumbing needs each time I made a call no matter the time. They were responsive and professional and COVID prepared with mask during the repair visit. I will greatly recommend this company. Great job👍🏾
Ryan Burkett
9 months ago
Tom quickly identified a problem with the faucet connected to our washer and had it fixed within a couple of hours. The result looks great and I will definitely be using Drain Genie again.
Joseph Samberg
4 months ago
It’s not a good feeling when you have water running out of your toilets. It’s even worse when you call 6 plumbers to come out to fix it and the best answer you get is two weeks from today. I was also given a quote for $650 without the plumber even coming out to inspect the issue, not something you want to hear. Out of desperation, I called Drain Genie plumbing from the Google recommendation list. I spoke with Jennifer who was awesome and told me they could come out same day. Adrian came out and was and he was awesome. I had my nephew over that day because of spring break and they got to speaking about monsters or something. It was pretty funny. The overall experience was great and to make it even better it only cost a fraction of what I was originally quoted from another plumber.
Carlos was awesome. Explained what he was doing, checked to make sure I understood, verified I was okay with the expense and fixed my outdoor faucet quickly so I could turn my water back on.
Kevin and Carlos were both Incredibly professional. Very polite and detailed oriented. We’re very sensitive to our situation. Talked us through everything that they were doing. I highly highly recommend using drainage Jeannie. An amazing company. Thank you so much for your help
Kevin was prompt and professional. He arrived and accessed the situation immediately, fixed the issue amd advised how to prevent these situations. Kevin with Drain Gene will be my first call going forward.
Eugenia Sefcik
3 years ago
Aaron and his son identified why our plumbing was backing up. Cleared the drain all the way to the city sewer line. A competitor told me it would cost $18 thousand dollars to replace the lines. I am so thankful my brother told me about Drain Genie. I will definitely use them again!!!!
I called Drain Genie and John and his guys showed up the very next morning and put in a new toilet, kitchen sink, and all new piping under my sink, all within 2 hours. Great work, great price, and great service.
I had a technician over to fix a leaky hot and cold water valve under my sink. He was on time, professional, and took care of all issues. 10/10 would recommend and will definitely be using again if needed.
We have been loyal customers of Drain Genie for years. No job is too big or too small. They are always very responsive to service request, show up when they say they will, and provide high quality work! Polite, considerate and professional team of people. Highly recommend!
I had a leak near the water meter that needed quick repair. I called and was placed on the schedule for the afternoon. The tech. called to let me know he was 30 minutes out. He was professional, kept me informed of everything he was doing and did an excellent job with the repairs. Price was fair and exactly what was estimated when I called to make the appointment. I trust these guys and will be calling them for future repairs.
Kimberly Craft
4 years ago
The guys always do a fantastic job. They’ve helped me twice now, replacing a broken faucet and then fixing the toilet. I called John at 10:00 p.m. with the toilet emergency, and he called me right back, immediately sending a team out. Alva and Aaron have helped me both times, and they’re awesome. They find the problems immediately, fix them, clean everything up, and provide superb customer service and care every time. I will always call and recommend them. Thanks, guys!
They were very quick to arrive and I even was able to book the same day to have them come to an instillation of my faucet and garbage disposal. The job was done in an hour and it works great- very friendly and would recommend to others. Thanks!
Dorothy Anne Gessman
a year ago
Carlos was a pleasure to work with. He explained everything he needed to do and asked permission to proceed. Carlos showed me why our old water heater would not drain, and offered advice to protect the new one without trying to upsell. When checking the bathrooms for leaks that were reported in our Inspection for the new house, he was careful and did a complete job. There were no apparent leaks! He could have said there were and charged extra. Carlos also was very careful when connecting a new dishwasher to the drain.Before leaving, Carlos asked if there was anything else he could do for me!I amso impressed! I will recommend Drain Genie and John Bodrato's team to everyone.
Technician came out the same day I called them with my issue. He was very knowledgeable, determined exactly what needed to be done, and very professional and courteous! I will definitely call on them again when I encounter any other plumbing issues. Thank you to the team at Drain Genie Plumbing 😀 You guys are awesome!
Quick and easy! I called and they came within a couple of hours showed up on time communication was excellent did exactly what they told me they were going to do and I would definitely recommend them again
Fast response and done correctly the first time! Would recommend!
Adrian did a fantastic job. Very professional finish the job in a timely manner.
Angela Spignardo
a month ago
Carlos was great! Very professional, helpful and efficient. He was absolutely great! I would recommend him to everyone!!
Rachel Miles
5 months ago
I worked with Drain Genie to scope my pipes for a second opinion and estimate on repair for a sag in my main line. They delivered prompt same-day service with the best price for scoping of the 6-7 plumbers I contacted before scheduling. Charles, the tech who worked with me, was friendly, knowledgeable, and very patient with my many questions. He even had some treats in his pocket for my dog! Overall, I would highly recommend these guys to anyone looking for fast service at a fair price.
Recommend; Drain Genie Plumbing. From the customer service to the plumber. I had a back up in my shower and toilets. Called Genie Plumbing and The young lady took my information, Give me an estimated time of arrival, scheduled me the same day. (Plummer) Carlos called to tell me he was on his way and arrived on time. Carlos was very professional took his time to explaine everything he was going to do and tested everything before he left. He accomplished the job!! Thank you Carlos!Very satisfied and happy customer. 😊
Very prompt, called to confirm appointment. Excellent job and fast service to repair water heater. Would highly recommend. Certainly use again for any plumbing needs.
The representative or plumber did a inspection underneath our main plumbing line line and did a great job. Made appointment for him to do a flush and cleaning of it. Excellent job and professionalism
This was the 3rd job I've had done with Drain Genie and all have good very well we kind people. Today Alva took out my old kitchen faucet and put in a new one I had bought. He was very thorough, checking for leaks and going over other aspects of the set up.
Tom is an excellent plumber. He took his time, and was very careful, and methodical in determining the cause of our clogged toilets. They are now both back in working order.
I can see why this family-owned business has 14 perfect reviews. They are terrific. Here's number 15. Our water heater broke down unexpectedly this morning. When I called them on the phone, they were courteous and asked a lot of questions. They told me that they would show up at 12:30 and they were right on time. They had all of the parts ready to go and installed the replacement thermostat very quickly. They also were very careful to test everything to ensure that the water heater was working properly. They could have said I needed a whole new system, but they didn't. They just fixed what was broken. If I have any future plumbing problems, these people will be the first ones I call.
Margaret Corsello
2 years ago
The house-line pipe outside of my property was damaged and needed replacement. I called Drain Genie Plumbing Services on a Saturday. I was told a plumber would be at my house from 2:00 – 3:00. Carlos showed up on time. He evaluated the problem and fixed it that same day. Drain Genie Plumbing Services even gave me a $200 credit because the job was not as severe as anticipated. I feel they were prompt, honest, and Carlos was professional and efficient. I would definitely use this company again.
Lynda Giaquinto
11 months ago
Can I just say, that this business is unbelievable. Has some plumbing done initially at an extremely reasonable price, and was so awed at the kindness that they demonstrated. Genuinely showed concern, were very informative throughout, and very skilled...did I mention efficient????? Just make ya feel like family!!!!!! Called today just to get a recommendation from them for my A/C!!!!!!! How kind that they helped with that as well....THANK YOU TO THE WONDERFUL OWNER, JOHN. Our life is a little better because of you. You're simply the best.
Contracted Drain Genie to do a complete home repipe (yes, replace polybutylene). They were very professional, on time and did a great job ... repiping was finished in 6 hrs). I would recommend them.
Casper Thefriendlyghost
8 months ago
Toilet was on the fritz and needed what I thought were jus' simple repairs. Decided to go with Drain Genie after looking at a list of plumbers. I was impressed with the over 1,200 5 star reviews and went with them. The process of getting appointment services was easy, efficient an quick.Tom Berisha was the plumber sent to my home. He was courteous, friendly and professional. He knew right away what the problem was when he looked at the inside of the toilet, but gave me an option to choose from. He said he could repair it , but it would cost more to repair than just getting a new one and also explained the reasons why. He also tried to augur it, but to no avail.What he told me made complete sense to me and I said let's just get a new one. I made the follow-up appointment with John right then and there, and went to purchase the brand new toilet.Tom came back for the follow-up appointment and completed the install and repair. Great job, great service and great attitude. Kudos to Tom. Reasonable pricing and great communication as well from the company. I'll be using Drain Genie for future services. Thanks to all.
John Sarrubbo
9 years ago
I can say how fast they were how professional, or I can say friendly they were or I can say that they called me when they were coming and arrive ON TIME.
John Bodrato is all that and more. The best experience that I have ever had with plumbers. Thanks John and I will call you when I have a plumbing problem.
Brittany Resmann
6 years ago
I was super impressed by the professionalism and friendliness during my experience with Drain Genie. John was very quick to respond to my phone call (on a weekend) and the work was done quickly. We were gutting our kitchen and they came in to cap the water lines. It was straightforward pricing and Aaron gave us tips to consider during the kitchen install to save money. I would recommend Drain Genie to friends and family. We cannot wait to have them come out to reconnect our kitchen.
Jackie Robbins
2 years ago
Had Drain Genie out on Tuesday for a slow/clogged drain and was told it was “fixed”. By Friday evening it was slow again and by Saturday toilets wouldn’t flush again. Tried to call again and no answer even though they claim to be 24 hours. Edit: received a call back shortly after and 2 techs came out and determined the issue. Thank you for being the call back and the additional service.
I’ve used this company’s services multiple times and dealing with Jennifer and the technicians is always a pleasure. Carlos the technician was very professional, courteous and knowledgeable and instantly recognized the problem and completed the necessary repairs in no time. I will definitely be exclusively using drain genie’s services for all my plumbing needs!
Drain Genie was great! Super fast and professional, they were upfront about the costs and realistic with their scheduling. I’d use them again and I highly recommend them!
Jennifer Bushnell
7 years ago
I had a main drain backup causing back flow into all my bathtubs, showers and toilets, and Drain Genie came to my house the same afternoon that I called and got everything up and running in no time! They were respectful, efficient, and informative! I definitely recommend them.
James Dhillon
5 years ago
Good quality work, and friendly staff. John and Adrian did a great job with my plumbing needs. Had to knock you guys a star due to the timing issues though, otherwise it would have been a 5.
Victor Manuel Rivera
5 years ago
Drqin Genie’s crew were right on time, even though my request was on very short notice. The work was done very quickly and with great care. I’m very pleased and I think that it was well worth the price. I wouldn’t hestitate to recommend Drain Genie to anyone who needs a quick plumbing job.
Brittany Butchkoski
8 months ago
Tom was our plumber. He was on time, gave all the information needed to inform us of what we needed done. And even further information to assist us on how to handle the future. It was a great smooth experience from setting the appointment to paying attention the end. I will definitely use this service again.
Donna Schicker
4 years ago
I am pleased with the service that Drain Genie provided on my new toilet install. The toilet was leaking and we could not find the problem. In the end it was a faulty toilet, but Drain Genie was responsive and did their job well in helping to figure that out. I would not hesitate to call them again for any future plumbing problems.
Annette Davila
2 years ago
Since I asked for service they were nice and responsible. Jennifer kept me informed all the time about the appointment and Kevin was so courteous, knowledgeable and very professional, he also showed me how to plunge a toilet in the right way.
Great local company and friendly staff. I called in the morning to ask for a quote to replace a water heater and within minutes, I got an appointment scheduled for the same day. Carlos was the technician that came to assist. He replaced the unit, explained what/ why and how he was doing the install. Extremely reasonably priced (best out of 4 other local companies)! They have earned my repeat business and will be recommended to all family and friends. Thanks again guys!
Joanne Yacinthe
a year ago
The plumbers came in and out in less than twenty minutes. Issue was resolved and they cleaned up after their job. Both gentlemen provided excellent customer service. I will definitely use them again for our plumbing needs.
Kevin with Drain Genie was amazing! He showed up immediately and fixed the problem within minutes. 100% recommend. There's a reason they have so many great reviews and more than anyone, they're the best!
Angelo Martinez
9 months ago
Adrian was very professional and told and showed us the problem and fixed it quicker then I thought.. Great guy n definitely appreciate his services..
JESUS MORALES
6 years ago
This was my first time using Drain Genie Plumbing Services and CARLOS, the tech that came out Friday, late in the afternoon, was very professional, knowledgeable, and had a very good experience.I will definitely be using them if I need another plumber.Thanks,Jesús Morales and Rosa M Santoni
Drain Genie you are a AMAZING!!! We had a massive clog in our house and noone who would be our saving Grace. Until Drain Genie came highly recommended. I called and spoke with John, who was so nice and professional. He listened to my issue and gave me the two case scenarios that it could be and the price. He stated he had an opening today and he would send his guy right out. He waited for my call back and we scheduled the repair. I got a call from Carlos that he was on his way. Let me tell you guys something right now!!! Carlos was the best repairman I have ever encountered in my life. Although I told him we were going to have to go the more expensive way because of what I had been told before, Carlos said I am going to try it this way first and trust me I am going to get it done! That is exactly what he did! He over and beyond to take care of my issue and than some!! That is what I call excellent customer service!!! Carlos is truly an asset to your company! You should be very proud of him, because he represents your company in the most professional, respectful and caring way. Thank you Drain Genie for the excellent above 5 star service!Maribel Jimenez
Linda Lopez
11 months ago
My husband attempted to change a valve in our shower and broke the pipe inside the wall. He called drain genie and they arrived within 15 minutes. The technician Charles assessed the best way to fix the problem and did do with the least amount of disruption to the wall and home. We had water turned in again with the shower working perfectly within the hour.
Showed up on time, did the work, called me immediately with additional issues and handled them as quoted and discussed.
Charles arrived on time and jumped into action fixing our drain clean out that had a blockage. Unbelievably it was full of roots and sediment from our home sitting empty 6 months. He cleared it and took the time to test the volume of water clearing to ensure we wouldn’t have a problem from it again. Love Drain Genie and thank you so much Charles! Couldn’t do what you do!
The gentleman that came out to do the repairs for me were very professional and patient. They made sure I understood everything they were doing step by step which I appreciated. I would recommend them to others and definitely plan to call them if I every have any other plumbing needs. A+ all the way!!
Erika Douglas
5 years ago
If I could give them 10 stars I would...whenever you need to get repair services it can be a little frightening not knowing what to expect...Aaron was wonderful...he explained what needed to be done, provided some choices and was willing to do what it takes to make the job right. I would highly recommend Aaron and Drain Genie and will definite use them in the future...Thank you Aaron and John!!!!
Kevin is fantastic! He's knowledgeable and friendly, and he explained everything to me. I will definitely use his services again and highly recommend him!
Jamie Anderson
2 years ago
My bathroom was blocked up and my sewer was going into my tub. The tech Kevin showed up only 40 minutes of with in me calling. Not only was he professional, courteous, knowledgeable but he cleaned my entire bathroom when he didn’t have too. Thanks Jennifer for being so understanding and patient with me. If I could give more stars I would. Couldn’t ask for better service.
Daniel Hoyler
a month ago
Carlos was so helpful and professional. A little bit up there in price but a fair price so no complaints. Explained everything very well and did a great job.
Reggie Fletcher
7 years ago
I contacted Aaron from Drain Genie because of an obstruction in the line. They were very prompt, and thorough, and courteous. I'd certainly recommend their services when needed again. Two thumbs waaaay up!!!
Amazing customer service. Very responsive and helpful. I felt like they really were concerned about what I was dealing with. Quick out to fix the issue at hand and Carlos explained everything along the way so I could be an informed customer making informed decisions on what I wanted to do next.Thank you Drain Genie!
Drain Genie is awesome! I contacted them on a Sunday morning and the repair was completed the same day by noon. They even took pictures during the repair for my insurance company and gave a very detailed receipt.I'm a very handy person and I built my own house with my own two hands, but because I live 2 hours away from this condo that I rent out, I put my trust in them to handle the job and they did not disappoint. I would definitely use Drain Genie again!
Called Drain Genie for the first time after being referred by a friend. Scheduling was very prompt, they were able to come out the next day. Adrian was on time. Very professional. Asked what issues were, diagnosed the problems and provided resolution.Adrian was very helpful and friendly.Highly recommend.
Ritsy Carpenter
a year ago
Kevin was outstanding in every way. So knowledgeable and personable! Excellent choice and reassuring there are great craftsmen out there.
Donna Fleury
8 months ago
Charles was the technician that worked on my water heater and he was an extremely good representative of the company in such ways, very good-natured, professional, and very informative. I would definitely recommend this company because of his performance.
Lovea Anderson
10 months ago
Researched top plumbers in Central Florida area, located Drain Genie. Received EXCELLENT services from the scheduler and plumbers Tom and Charles. Was well informed of teams dispatch and arrival to address for toilet installation. Tom and Charles were timely, personable and professional. No mess to clean up afterwards, just an overall stress less appointment. Thank you DRAIN GENIE
We had a tech named Kevin he was very knowledgeable and professional. He adhere to wearing his mask and explained his work thoroughly. It was a quality service we received and would recommend him and this company to friends and family again. Great quality and service.Regards Janet & Joe Olmeda
Lauren Thomas
11 months ago
Technician Carlos did an amazing job fixing a plumbing issue we were having. Thank you Carlos! Drain Genie was also out within 24hrs to same day for us which was very helpful.
Service technician is Kevin, he is very professional and great knowledge about plumbing. He went to home depot to buy the specific toilet I wanted. Appointment is easy and quick. I’ll use this company again.
Jessica Santiago
7 years ago
Drain Genie Plumbing has what it takes; literally! I am in the process of purchasing a home and my love of character and all that is unique always leads me to much older structures. Thanks to Drain Genie Plumbing Services state of the art equipment I was able to identify issues just in time. I even have video! John and Aaron were punctual, professional, honest and affordable! Don't go into your home purchases blind! Let Drain Genie Plumbing Services check out your pipes and give you peace of mind.They did for me. I would highly recommend Drain Genie Plumbing Services for your inspection needs; and if anything were to go wrong with the plumbing in my older home, lets just say I will have them on speed dial ;-)
Kevin was awesome! Ended up being able to fix our faucet instead of replace it so he saved us lots of $!
Samantha Bryant
8 months ago
Needed a clogged shower drain cleared. Charles came out a cleared the drain. He was very professional and knowledgeable.
Carlos was very helpful in resolving the issue with our clog in the mainline. He even looked into a running toilet and made some suggestions when I asked for additional help. He worked quickly and had it all working fine within a short time. Thanks Carlos!
David Fitzmaurice
a year ago
Kevin showed up on time. He was very pleasant and professional. He quickly got to work and resolved my issue. Thank you Kevin for coming out on a Sunday. My family truly appreciates your work. I have used Drain Genie in the past and will continue in the future. They are simply the best in the business.
Jessica Lovely
4 years ago
Fast. Friendly. Great Service!! Carlos did an AMAZING job with our new faucet installation. Highly recommend their services!! A+
Brendan Oleary
6 years ago
I called on Dec 2nd around 11:30 in the morning got a quote on replacing a flange im my kids bathroom. The guy on the phone tells me if i cant make it today i can be there by 10:00 am tomorrow. He said we got allot of calls today if they go fast i might be there today. He tells me to text my name and adress and what is needed at my house. I did at 12:30 i get a text conforming at 4:00 pm appt. Im thinking cool it will be fixed today. So around 3:15 i get a call from the plumber he says im running early I'll be there at 3:30. He gets here at 3:30 fixes my flange and gives me advice on installing my toilet. I just want to say Drain genie you got my business for now on you guys are great and i appreciate what you have done for my family. Thank you Brendan O'Leary Apopka fl
Chase heinrich
4 years ago
Carlos was awesome. Not only did he come out to fix my leaking shower but also showed me the why and how to do it if I ever needed to fix it in the future. Second time using you guys and will again in the future if I ever need help again!
This is by far the best plumbing company I have ever used! John and his assistant came to re-pipe the kitchen sink and were in and out in a couple hours. They showed nothing but a professional and courteous attitude and kept me informed of everything they had to do. Best of all, when they left the place was spotless! What a pleasure to find a company like this in today's world. I HIGHLY recommend them for any of your plumbing needs.
I called because my kitchen sink leaked, they were able to come out the same day. Aaron was very friendly and polite, he replaced my garbage disposal. I had to take a couple of calls and work at the same time while he was working, he was extremely patient.After he left I noticed another leak around the same area, I called and they told me immediately that they would come out the next day to check it out. It turns out the second leak was because of a worn out/ unfit seal, they replaced it and didn’t even charge me anything.They are really quick at responding to my texts and calls throughout the process. I really appreciated how they handled the situation and I would definitely keep using drain genie for my future plumbing needs!
Charles was honest with what my sewer needed. Greatly appreciate the explanation and detail. Will call for his assistance again when needed. Thank you.
Rosana Andrade
2 years ago
Amazing service!! Kevin was very patient with us & answered every single of our thousands of questions! He's very knowledgeable & did an amazing job!
Heidi Crofton
5 years ago
John was quick to call me back & set up service the next day, a Saturday, with no overtime or weekend rates. As a property manager I deal with many plumbers in different counties. I would recommend Drain Genie to anyone looking for good work at a fair rate.
We had a water main break the day affecting 8 condo units before the Thanksgiving holidays and they quickly responded and had us fixed up and back on in hours.
Kevin was very professional and exceed expectations. He was on time and very knowledgeable. I will definitely use this company again.
Brenda Brown
9 months ago
Your survey is complete!Your Review- 5 StarsBroke pipe😩Great service. Tom was polite and on time being it was last minute call and the day before Thanksgiving…ugh. He told me all that needed to be done and why.
Evelyn Myers
9 months ago
The technician was courteous and explained the work to be done. He had the job done quickly and the work was quality and my sink now drains and I can use it again.
I used Drain Genie earlier this week after reading some of the reviews and I am happy I did. They arrived within just a few hours of my call. They told me what the price would be up front which I appreciate. Carlos was very polite and honest and they fixed the issue at a very reasonable price. I would definitely use them again.
Caitlin Roberts
11 months ago
Adrian was very efficient and knowledgeable. He was prompt and helpful. Will use this company again in the future.
C. Featherstone
2 years ago
Thank you for your quick response to my leaky tub faucet in my rental apartment. I did appreciate you keeping me appraised of the cost & time it would take to repair. I also liked how clean you left the work area.The tenant was happy to have a working shower.
I’ve used Drain Genie on two separate occasions. We were very happy both times and would use them again without question. First time was for a leaking pipe from the second floor shower. Second visit was for a new water heater install. Both times the techs were very professional, wore their masks and did quality work in quick time. The reviews are legit. Have piece of mind knowing you are hiring a good quality plumbing company.
OK, I have to update this review. Tom seemed great while here. When he left, he said he would call me with a quote on one part that was still needed to fix the problem, then come back and finish the job. That was 8 days ago, and I haven't heard from him. I called the company twice. They said they would let him know, but still no response. It's a very poor way to treat a customer.
This was one of the best experiences I have ever had with a contractor... very professional, knowledgeable and easy to work with.. Carlos was able to unclog my drain between my inspection hole and septic tank within minutes... after he finished unclog ginger he did not leave but rather had me run water for like 20 minutes to validate the clog was completely gone. Professionalism and customer oriented people go along way along with the great work that speaks for itself. I would recommend this company to anyone at anytime... thank you very much for such a great experience
I called because my clothes washing machine's drain was backing up and I needed a professional to check in the crawl space to diagnose the damage done . I was hoping for a simple snake and go solution. It was discovered that the previous plumbing work was never done, but left all the materials behind! I would have never known this if not for the video footage that Aaron's team took of the plumbing in the crawl space. The cost to repair/replace the pipes was not affordable to me at this time and we are hoping to contact the previous plumber to rectify the problem. The Genie Plumbing team did a great job explaining and showing the problem so I could decide where to go next. The $132 service/inspection fee was reasonable considering all the investigating and diagnostic work that was done. I feel that if you need work done, these guys would do the job well.
Alex Martinez
3 years ago
my water heater short circuited and flamed out, called john at 2pm and he had a member of his team at my house by 330pm, the mans name was alba, he was efficient, clean, and very informative, the job was done in 2hrs, beautiful work, well done. this is not the first time i have used drain genie, they have replumb my house the last time and even then they did great work
Arlene Gimondo
a year ago
Kevin our technician was very knowledgeable. Worked hard to fix the sewer back up and left the bathroom very clean. Awesome!
Nick LoCicero
2 years ago
This is the second time I have used Drain Genie and will continue to call them for my plumbing needs. This was a dish washer installation. They are always quick to answer the phone, are super helpful and can schedule appointments very quickly. The techs are friendly, ontime and really efficient. The prices seem equitable if not better than other places I call for quotes. I will not bother calling for quotes anymore, I have found my plumber.
On time and professional. Carlos did a great job. Would use Genie again.
Stephannie Rodriguez
2 years ago
Upon making my appointment they were upfront with the cost of the house call and/or the possible repairs. I was also Impressed with their promptness and scheduling process. I was reminded via text of my appointment and they were right on time. The technician explained the reasons why I was having the type of problem with the toilet and though no repairs had to be done, I was overall satisfied with their service.
Maribel Alicea
2 years ago
The team from Drain Genie came to my house and did a terrific job. They called ahead of time to give tell us when they would be arriving. Immediately got to work and fixed our garbage disposal faster and cheaper than they had quoted. They were very professional and didn’t even mind the barking dog. I would highly recommend them.
Lauren Kustin
2 years ago
Kevin was incredibly helpful! Everything was fixed properly. Good quality work. Very nice guy and fun to talk with. Thank you, Kevin!
Tiffany DeMoraes
3 years ago
I had a water heater leak and Carlos was the technician that replaced my unit. Unfortunately, the newly installed water heater was faulty (a manufacturer issue) and stopped working a week later. Carlos came out to my house again and assessed the damage and agreed that I needed a new unit. He is a pleasure to work with and provides honest work.
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