Best Commercial Air Conditioning in Oklahoma City OK

I would 100% not recommend Rucker Mechanical and Electric.

We had an inground pool installed in November of 2021 and Rucker Mechanical & Electric did the electric for our pool equipment. We paid Rucker Mechanical & Electric $2,000 directly on the date of service.

On June 15, 2022, we receive a phone call from Teresa saying that because (pool company) hasn't paid them from another job, they're going to put a lien on our property for $1,000 the pool company owes them. It made zero sense. She couldn't provide educated responses to questions and wouldn't let us get a word in. I told her when she’s calling to give people this information, she really needs to have her ducks in a row. She responded with, I may not have my ducks in a row, but you know what, maybe I will go ahead and put that lien on your house! Then she hung up on us. Classic move.

My husband called Teresa back and explained that we didn't appreciate being bullied at 8:00am about an issue that is not related to us. Teresa continued displaying her lack of customer service. She bashed our pool company (who we had a good experience with) and continued to claim Rucker can put a lien on our property due to someone else’s lack of payment because it’s “Oklahoma law.” As it turns out, it’s not Oklahoma law to be able to run around randomly throwing liens on properties, especially when it’s unrelated to the customer.

Just to recap:

1. Rucker completed work on electric for our pool in November of 2021. We paid in full the $2,000 payment at the time of service.
2. Pool company doesn't pay Rucker $1,000 for a different pool job, unrelated to our pool install.
3. Teresa with Rucker calls us on Wednesday, June 15, 2022 to tell us they're putting a lien on our property and that we need to call the pool company to get them to pay Rucker $1,000 for a job that is completely unrelated to ours.
4. I contacted an attorney because we’re not really into professional bullying and threats. We learned what Teresa claimed was “Oklahoma law to protect subcontractors” was completely inaccurate. Oddly enough, as soon as she received an email including our attorney, the issue was magically resolved.

If you’re interested in supporting an unethical business with no customer service, Rucker is a great choice. Otherwise, give your business to someone else. There are too many in this field to dedicate any energy towards a company who is disrespectful to their customer.

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