Best Water Leak Repair in Milwaukee WI

Bryan Faust took my call, gave me guidance on getting my own disposal vs. using one of his, had someone out the next day to install it, replace a P-Trap, and snake my drain. All is in fine working order now! Plus they gave us some guidance on a future bathroom remodel. Bill was emailed, fair, and easy to pay quickly online. Now our plumber for life!

The floor drain in our basement backed up after a load of laundry. After reading many positive reviews we went with Tuffy’s.

The following is a summary of our appointment. I will itemize my issues (there are many) for easier reading.

1. The two employees did not introduce themselves upon arrival.

2. The older employee was slurring his speech and could hardly walk. The company said (after the fact) that he has a disability, but he could easily have been mistaken for drunk. Disability or no, his condition affected his ability to do the work in a safe and efficient manner. I’m glad we weren’t paying by the hour.

3. This employee was so unsteady on his feet that he was holding onto the copper pipes in our basement ceiling and running into items in our basement. Our young son was interested in watching the work, but was sent upstairs for fear he would be injured by this employee.

4. The employees did not listen to my wife when she tried to tell them where the access pipe was. They proceeded to move boxes and items in our basement even after my wife asked them to stop. Communication may have been better had the older employee been able to speak clearly. The younger employee hardly spoke at all.

5. The younger employee dropped their large piece of gravy equipment halfway down our basement stairs.

6. The older employee began to cut the cap off our access pipes without asking if this was ok. My wife had to stop him to get an explanation. Clearly it needed to be done to complete the work, but again, he couldn’t communicate clearly. At $40 per cap, this is not something you just do without explanation.

7. After the employees left, I noticed a large puddle in our driveway. Upon closer inspection, it was URINE. We have a dog, but he does not urinate in that quantity, much less on the driveway. I smelled it. I’m positive it was HUMAN URINE, in the location of the work truck door. The only explanation I can think of is that one of the employees pissed in our driveway. Perhaps it wasn’t overtly malicious...perhaps one of the employees pissed their pants. I’m more inclined to believe that they used a bottle to piss in while on the road, and decided to dump their piss in our driveway. Regardless, this is inexcusable.

8. I wanted to contact the company the evening of our appointment, but my wife, who was visibly upset over all of this, said she would contact the company the following day after she had time to calm down. When she called, we were berated for not being more understanding of the older employees condition. No apologies. Only unkind words.

In summary, the work that needed to be done was eventually completed, but our experience with the employees was poor. The employees that did work for us were bumbling, at best. The word I’m more inclined to use is “incompetent.” Were a simple disability the only issue, I might be able to give a more positive review, but I cannot overlook the safety issues, the lack of communication, or the PISS in our driveway. On top of it all, the company was not able to offer an apology. Would not recommend.

Julian and his team were fantastic to work with. Super quick to respond and took the time to answer all of my questions. They explained the entire process and helped me make a quick decision. I highly recommend using them for any plumbing or heating needs.

I called upon them twice. Once for an exterior faucet repair, and once to unclog my washtub in the basement. I talked to Carrie both times. She was professional, and coordinated the repairs with my tenant. The faucet repair was done well, and I felt the price was reasonable. Unfortunately, the problem with my washtub was beyond their capabilities (sewer line was clogged) , but the technician Brad was honest about what was needed, and pointed me in the right direction to get that problem fixed with only a minor trip charge. I would call them again for plumbing issues that are not sewer related.

Outstanding and professional service on our HVAC. Fast and reliable service. Highly recommended.

I love this guys

Andy came out and diagnosed the situation a day before the original appointment was scheduled! And today I have a new sump pump, with battery backup, a project I should have tackled years ago! And I also have a proper discharge line. These are “to dos” I really ought to have handled before this but I kept putting it off. Now it’s done and completed. My home is safer and I can rest easier!

In for a faucet repair and clogged drains. They move the schedule around to make my job a priority. Thank you.

Had new water softener installed

Thoroughly explained my plumbing issue and gave me advice to avoid future problems. I Would recommend Hero Plumbing for your plumbing needs.

I will never use their service. Might I add the plumbers are courteous and kind. Unfortunately they couldn’t fix my leak issue. There were called twice to figure this out and I’m still having a leak in my toilet and having to use another plumbing company. They made sure to charge me on time but were not bothered if my issue was resolved.

I wouldn’t recommend them for your plumping needs.

Karl is a rock star plumber. We just moved into the Milwaukee area and I can confidently say we found our go to guy. He was open and honest about what's needed, what's not needed, what would save us money, and what to look for in the future. He did great work, and we greatly appreciated his honesty.

The communications were clear and just the right frequency. They made our options easy to understand. It was all done on schedule. It is wonderful is to have found a reliable company that does a great job and who stands behind their work

MCM Plumbing has assisted me multiple times between my kitchen and my bath in my new home. Miguel is always extremely responsive, extremely professional and a great value for plumbing work. Everything he has installed or repaired he has done with utmost care, and goes the extra mile to make sure you will never have issues again. He has great expertise in plumbing and extensive knowledge- I am convinced there is nothing he cannot do! I highly recommend Miguel and MCM Plumbing; I will call them every single time.

Jim Nelson and I spoke about him coming out the next day. On the day of and after waiting 2 hours, I called him and he was completely unprofessional cursing me out. Said too many people get rob now days. I explained that he has been to my home before; that didn’t matter. He continued to call me out of my name, N* B@%!. I hung up the phone. It is a shame because he has done great work in the past. My tub was backed up. He also told me to call someone else. Never been so insulted by a business owner in all my life.