Best Equipment Maintenance in Mesa AZ

Was disappointed with the 27 second sewer scope for a potential house we are buying. The quality of the video was terrible and could not even tell they were at the house we were looking at. They did not provide an inspection report as stated in their sewer scope agreement. Would not hire this company again. $250.00 waste of money.

This is the best plumbing company I have ever worked with. Russell and Keith were exceptional....!

There was such a mess & damage left behind, I should've just had lines cleaned once a year... Supervisors & owner were no shows to get damages taken care of..

Nate was amazing from beginning to end! A huge help throughout the whole process. The guys that installed it were very nice and professional. We would recommend Parker & Son’s!!

Needed a simple service for our AC unit. Anthony was very courteous, professional and knowledgeable. Took care of everything and made sure to review the service with me afterwards. He also spoke to me before doing any work to let me know what he found and what he is doing for the unit. The scheduling department when I called in was friendly and accommodating. I had a great experience with this company and recommend them highly!

This is the second time I used Mason Pro Services for electrical work and both experiences were great. I called them and they were able to come out same day. Jeff was the gentleman that came out on my most recent visit and I was very impressed with him. He knew exactly what I needed and gave me very fair pricing. He was
professional, efficient, knowledgeable and just a really nice guy. I have had some bad experiences in the past with other companies with up selling and paying way more for services than reasonable. I will continue using Mason Pro Services in the future. They come and get the job done with reasonable pricing.

I have two Trane AC units, and have had them both replaced by Air and Water Mechanical within the past few years and they did a great job on the install. They were well priced and both installs were flawless. I’ve also used them for annual check ups, and the few service issues I’ve had they’ve come through every time. I’ve dealt with several different service techs and they all been very good, professional and friendly. I’ve had Jake several times and he’s been outstanding. Very solid company and I definitely recommend.

You can not get them on the phone. They tell you to call back because they are on the line but when you do its the same story.

I did something that seems so unlike me. The installers came to my house to replace one of my two 16-year-old central air units, and I sent them home. They had come out with a 3-ton unit, with the price I had been quoted for a 3 1/2-ton. This was the last straw in a series of changed stories from Chas Roberts. And a 1-star review is also very unlike me--I try to look for the good. But the more I think about this the more convinced I am that I was being taken for a sap.

I tend to be a trusting guy, and I'm a little embarrassed to confess about how long they were able to string me along, but I'll spit it out here.

Here’s the story: They came out in September for a repair. We did the repair, but decided it was time to replace also, and they would let us apply the repair cost toward the replacement. So we called them back in November to measure for the install. That's when the inconsistencies started. Oh, it's the north unit that needs to be replaced, not the south unit. We must have had a miscommunication. I was skeptical. It was the south unit that wasn’t cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. OK, I let it go. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted a bigger unit because when we have a houseful of guests, the existing cooling hasn't been keeping up. They told me that going to a larger unit would require a $180 permit fee to Mesa. Even though that didn't make sense, I bought the story. Still, I told them no difference, I wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn’t need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 ½-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I’m convinced at this point that all of the “miscommunications” were simply them trying to push me into a smaller unit for the same price. In calling other companies, they told me there was no “permit fee” from Mesa for upgrading the size of your air conditioner. I'm getting someone else to sell us the new AC, and I'm replacing the south unit, as that is the one that quit cooling in September.

I should add that Chas Roberts was the original installer when our home was built, and when the new contractor came to install our new unit, they discovered errors in the Chas Roberts install that were causing uneven cooling in our home, which they then fixed.

In fairness, I should add that in calling around for another estimate, it looks like they were giving me a really good price. Still, I'm not going to hire an AC contractor I don't trust.