Best Residential in Lubbock TX

Got a great response when I submitted a ticket for my ac unit, they were able to take care of the concern in a timely fashion. Repeat customer

So grateful to James and the Leak -Tek Staff. Friendly, prompt, & knowledgeable. James explained the entire collapsed sewer process from start to finish, so we knew what to expect. Everything turned out great and works like a charm!! Leak-Tek - you did good!!!

I called them on a Thursday, because my moms bathtub was leaking and destroying the wall. They were out that afternoon and had us fixed up in a few hours. Price and quality was excellent. The employees were very polite and respectful. My mom was very happy with them. Great Job.

They have serviced my friend's house for decades and are familiar with her and her house issues. They are friendly and make everyone feel as if they are part of the Duncan family!!

Ok.

Very professional

My water heater was under warranty and still got charged 600 for the repair. It has not been the best in dealing with this company and will be mindful in the future.

Can't say enough good things about this great company. My husband and I were so weighed down by the stress of our sewer line. Our insurance had initially denied paying any cost of repairs. Thanks to Ashley, office manager, they were able connect with the insurance company and got them to pay half of the cost. It helped us tremendously. Ashley was also able to get us financing and it was off the charts!! WesTex Plumbing was extremely professional, courteous and a great team overall. They were able to get us going in about 2 days. The owner of the company even called us to make sure we were happy with their service. We are extremely grateful for good people like WesTex Plumbing. Use them for all of your plumbing needs!! You can not go wrong!

We’ve used Raider Plumbing for just around a year now and have never been disappointed. Knowledgeable, professional and fair in price. We all highly recommend their services.

Raul and Mario came out to help my father with a water hose faucet. Very pleasurable experience. came out and fixed everything quickly good conversation really good guys. My father will definitely be using y'all again!

Hot water heater gushing water all over carpet They were very quick to respond and fix hot water heater

Terrible communication and do NOT recommend

On April 28th we had them at a rental property to check drains, HVAC unit, and water heater before new tenants moved in. They missed a drain so had to come back which resulted in us being charged a second time for a technician to go out to the house. Then there is the HVAC system....on April 28th we were told that the unit was good to go and the pressure test was good. On May 10th we had the line from the exterior unit to the interior unit completely frozen and melting into our attic. When the owner came to look at the unit the following day they asked my husband to come to the house to discuss the multiple problems with the unit. We went from “good to go” to multiple problems with the unit in a matter of less than 2 weeks. The owner of the company admitted that the technician that serviced our HCVAC system LACKED the knowledge to notice the multiple problems with the unit yet we were charged for this service. Again, we went from being told on the 28th that our unit was “good to go” to the entire unit being completely replaced on May 12th with new tenants moving in on May 15th. Instead of having 2 weeks to fix the problem we now have 2 days. When we are told that Jay Young himself would call by 10 am with a quote this did not happen instead the front desk called at 10:40 am and we never heard back from Jay Young. Once we had the quote sent to us we had questions and never received a return phone call from Jay Young to answer these questions. Since we still have NOT heard back from Jay Young we went with another company to replace our unit. This has put us in a terrible spot with new renters which has not made a good first impression on us.

Needless to say the technicians do not call you directly, the tech calls the front desk who then calls you which inevitably results in poor communication by the time the information gets around to the customer. Then if you have problems or questions you call the front desk who then has to call and explain things to the technician which again leads to something not being fully communicated correctly. Basically a bad case of the game Telephone from childhood except this is real life when it matters.

Told me what was wrong with my water heater and did not charge me. Thanks....

Why is Jay Young Plumbing giving himself 5 stars?
(See reviews below).
False review intended to pump up his business rating.
I wonder what else he's dishonest about.