Best Replacement Furnace in Baltimore MD

Called on Sunday afternoon expecting voicemail and someone answered! Appointment was set for Wednesday at the earliest. Then first thing Monday morning, I received a call that they could squeeze us in. Rob showed up on time and fixed the problem, tested the system and we are good to go. SJ Tant Plumbing should be everyone’s ‘go to”!

Ugh, unfortunately it pains me to leave a bad review, but this was absolutely the worst experience I’ve ever had dealing with a contractor. We had an initial visit with a tech that ordered a small part to replace, then battled with the company trying to track down the tech, a manager, the part, etc. for almost 7 weeks. We ended up being told the tech had health issues, but for a large professional company, there should be steps in place to correct this and assign another tech after we went almost two months without hot water. I kept being told by customer service reps “this is so crazy, we’ve never seen this happen” “we will get upper management involved and fix this immediately” and then would continue to hear nothing. Finally, John the plumbing manager got involved and fixed the problem free of charge which was appreciated, however I hope this can be a learning experience and they can fix the processes in place for when a tech needs to be reassigned because I don’t think another customer would have been so patient!

I heard about this company through a friend. I was pleased when I received an immediate response along with a next day appointment for my gas test. I was unfamiliar with what a gas test was as this is something that should have been performed on my home prior to purchasing. He was very knowledgeable and professional and wanted to make me aware of the process. He scheduled all of my inspections and pulled the necessary permits in a timely fashion. He also coordinated the inspection times with my schedule and tried to limit the amount of days I would need to take off from work. This was very important to me! He did a great job and the prices were better than I was quoted with other companies! I will definitely be using them in the future.

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

Have had previous positive experience with Horizon Services on older equipment at my farm. Sign up for GOLD service with them in my new home. Furnace went out and tech came out and properly diagnosed pressure switch issue.They quoted me over $400 for the switch part and $145 labor. Just had it fixed by local licensed company for $177.00 parts and laborDO NOT USE this company. This was ridiculous and I will be filing a complaint with the BBB. Price gouging by definition.I hope this post helps others from being taken advantage of.

Steve is the man there

22 years ago, AJM retrofitted my 120 year-old house with a modern. two-zone HVAC system. Since then, I faithfully used them (and only them) to maintain and repair the system, notwithstanding some fairly egregious expenses and waits for appointments. About 5 years ago, one of the zones began to fail, and after 3 technicians and $2200 in repair charges, they gave up and told me I had to purchase a new system. Without any sort of credit for $2200 in failed repair expenses, the new system cost over $8000. A couple years after that, when I went to sell my house, my buyer's home inspector provided me photos from my attic (again, only frequented by AJM technicians over 20+ years) that show bottles, cans, HVAC debris and other trash deposited by the true professionals at AJ MIchaels over the years. Then they wonder why I didn't want to work them again on my new house?

Katie and the whole team I engaged with — Jessica, John, Willis, Zack — are AMAZING! I highly recommend them and as a new homeowner, I am truly grateful that I found them. They explain the work in layman’s terms and provide detailed explanations and fully disclose / discuss pricing. No surprises. They are thorough, clean (they always use drop cloths and clean up well!) - just true professionals. Highly recommend.