Best Furnace Replacement in Baltimore MD

The SJT team was professional, communicated with me about schedule and timeline, and explained what repairs they were performing and why. The repair team and office admin team did a great job. Thank you!

First time Michael and Son came out they were over 2 hrs late. Diagnosed the problem in 15 mins said they ordered the part but then it went missing, found the part rescheduled but then the day of the appointment over a hour late from the windows calls to say they don’t have the part. It’s been two weeks and haven’t heard anything.

Wow, I must say that I was pleasantly surprised working with Steven. He was amazing!! He was very fast in replying to my messages and was patient with me and my business partner. I love the fact that I could text him and he would reply almost immediately ( Im a millennial and talking on the phone is the last resort). We had a plumbing emergency at a rental property and he was able to fix it the next day!!! He replaced the toilet and tub in a few hours. The work looked great and all for a reasonable rate...Most importantly unlike other contractors who leave a mess after they are done, Steven did not! You would not have believed a contractor had been there. He is fair with his prices and does not price gouge. I highly recommend you calling him if you need plumbing work.

My heater went out during the night, so I called Fitz first thing the next morning. They were at my house within an hour, diagnosed the problem, then got the part we needed, and had it repaired just a few hours later. I was impressed by how responsive, knowledgeable, and kind they were! I will definitely call them again in the future.

Nobody enjoys having to replace a heating and air conditioning system, especially when the weather is calling for a week of record breaking temperatures. But that is just what we had to do. I first called at 4:30pm on a Friday, after two other companies told me that they didn't work after 5 and didn't work weekends. Horizon came out at 9:30pm. After a thorough inspection, it was determined that my 25 year old unit was not able to be revived. An appointment with Rebecca was set up for Monday. Rebecca was great to deal with. No pressure. And I do mean she applied absolutely NO pressure. I don't deal with sales people that like the hard sell. Instead, she went over a number of options and let my wife and I decide what was best for us. She could have pushed us to a larger purchase, but she didn't. We set up an appointment for yesterday. Jonny Diaz's crew arrived promptly at 8am, just as scheduled. They immediately went to work and, without exaggeration, they didn't stop all day. They had a lot of work to do to clean up years of deferred maintenance on my part. They finished up at 8:45 pm. Jonny went over every part of the system with me, giving me tips and instructions on how to handle any issues that may arise. The craftsmanship, and I do mean craftsmanship, was amazing. The system was buttoned up as neatly as any that I've seen. They were professional and as nice as anyone could want. I don't normally do such reviews, but this experience was one of the best I have ever had in the years that I've owned my home. Additionally, I've been a real estate agent for over 21 years and I can assure you, I'll certainly recommend Horizon Services to any of my clients. I'll sure be using them myself from now on! Thank you Horizon!

Steve is the man there

Excellent fast service. Fair pricing. Helped us use a water heater warranty that the original installation company refused to honor.

Our 23 year old water heater finally died and in less than 24 hours they were out here and had a new electric one installed. Very professional and friendly. We will be using them again for any other issues that may arise. :)