Best Repairs And Replacements in Lexington KY
Plumber
Plumbing gas lines, for my particular residence, was difficult and tricky. Justin did a nice job. We had an issue that he made right, which I greatly appreciated. I would recommend Justin and H20 Maestro to all my friends and family.
817 Nandino Blvd, Lexington, KY 40511
Plumber
Larry Higgins confirmed the problem that I thought had caused the leak in my guest bathroom and found another one. He fixed everything after returning to the shop for a part he didn’t have on the truck. He also checked the apartment below mine, which had received the leaked water, both before making the repairs in my bathroom and afterwards. I am a satisfied customer, and my neighbor is happy to have a dry bathroom again.
426 Chair Ave, Lexington, KY 40508
Plumber
Derek, Steven, and Ethan are phenomenal, these guys work quickly and the quality is fantastic. Would recommend them to everyone.
834 Winchester Rd, Lexington, KY 40505
Plumber
Plumber
These guys are really terrific. Everytime I have a problem they are right here to fix it. I would absolutely recommend!!
815 Contract St, Lexington, KY 40505
Plumber
I think when you pay for a service, you should get a good faith effort at success.
Sure he was late. Sure the charge for clearing a clog would be exorbitant. Over a barrel, though, right?
The tech was friendly enough, but after trying to snake my kitchen sink for 5 minutes or so, he said he couldn't clear it from the sink. Down we went into the crawl space and found the joint where the clog probably was. To our good fortune, the pvc pipe had been spliced about a foot from that joint. So it should have been easy enough to unscrew that little splice and run the snake from there. I suggested as much and he said, I will not do that. First it was because if it worked, water would come pouring into the crawlspace, then because it risked damaging a pipe (although I had already released Mr. Rooter from liability for things like that).
So rather than the $300 it was supposed to cost to clear the drain, he only charged me $100 for his 30 minutes of not fixing it, or continuing to try. But no worries of course, because they can send someone out to replace who knows how many pipes. (You saw that one coming, didn't your?) So they got my $100 and they would want well over a thousand to replace some pipes.
I think any service implies a good faith effort at success, and this service fell short. It is really that simple. They should be ashamed. Their premium prices should reflect a premium effort.
Be warned, if your sink is clogged, it is probably because Mr. Rooter thinks you need thousands of dollars of new pipes.
PS- After he left, I went down with my dollar store hand snake and cleared it by going through the splice area like we had discussed.
PPS- I notice that their website includes numerous positive reviews, all of them 5 stars in fact. The most recent was 2020. Just saying.
To owner's response: You don't show me as a customer? Does my situation ring a bell at all? Funny how you think all these negative reviews come from people you never dealt with. You are ridiculous charlatans.
You ask for a chance to chat? I chatted with you at the time of the incident, you said to look at the agreement I signed. Bottom line: you did not provide a good faith effort at fixing the problem, and instead suggested a very extensive and expensive fix. Yes, your prices are exploitative in any case, but I'd at least expect you to do what you were called to do not try to upsell me by thousands of dollars. Facts are facts.
Sure he was late. Sure the charge for clearing a clog would be exorbitant. Over a barrel, though, right?
The tech was friendly enough, but after trying to snake my kitchen sink for 5 minutes or so, he said he couldn't clear it from the sink. Down we went into the crawl space and found the joint where the clog probably was. To our good fortune, the pvc pipe had been spliced about a foot from that joint. So it should have been easy enough to unscrew that little splice and run the snake from there. I suggested as much and he said, I will not do that. First it was because if it worked, water would come pouring into the crawlspace, then because it risked damaging a pipe (although I had already released Mr. Rooter from liability for things like that).
So rather than the $300 it was supposed to cost to clear the drain, he only charged me $100 for his 30 minutes of not fixing it, or continuing to try. But no worries of course, because they can send someone out to replace who knows how many pipes. (You saw that one coming, didn't your?) So they got my $100 and they would want well over a thousand to replace some pipes.
I think any service implies a good faith effort at success, and this service fell short. It is really that simple. They should be ashamed. Their premium prices should reflect a premium effort.
Be warned, if your sink is clogged, it is probably because Mr. Rooter thinks you need thousands of dollars of new pipes.
PS- After he left, I went down with my dollar store hand snake and cleared it by going through the splice area like we had discussed.
PPS- I notice that their website includes numerous positive reviews, all of them 5 stars in fact. The most recent was 2020. Just saying.
To owner's response: You don't show me as a customer? Does my situation ring a bell at all? Funny how you think all these negative reviews come from people you never dealt with. You are ridiculous charlatans.
You ask for a chance to chat? I chatted with you at the time of the incident, you said to look at the agreement I signed. Bottom line: you did not provide a good faith effort at fixing the problem, and instead suggested a very extensive and expensive fix. Yes, your prices are exploitative in any case, but I'd at least expect you to do what you were called to do not try to upsell me by thousands of dollars. Facts are facts.
1099 S Broadway Ste 120, Lexington, KY 40504
Plumber
Tyler is amazing and appreciate his kindness and how well he does his job.
272 Big Run Rd, Lexington, KY 40503