Best New Plumbing Fixture in Lexington KY

They replaced our old central AC and heating unit by a new Amana one. They were on time - and very early, as promised, worked non-stop and continuously for the next 4.5 hrs. No pointless chit-chat, only work. The installed a new, modern, thermostat. Cleaned after the work was done and left. That is the way it owe to be, no-nonsense work. Even if we payed a little bit more for the unit than normal, it was well worth it the installation service. It should be pointed out that the heat exchanger was on the roof of our two stories town home; they had to contract a crane to move up the new one and down the old one. That and making the connections under the intense heat we were having in mid-June 2022 was remarkable. I wouldn't hesitate recommending them to anybody.

We heard a funny noise from our sump pump. Our regular plumber had gone out of business, so we chose Fast Flow because of the reviews. The plumber was personable and assured us that nothing was wrong with our pump. But he added that the backup pump was looking a bit rusty. We agreed to replace it. $500. After checking, he said that the outlet pipe was one inch but code was one and a half inches. We agreed to the upgrade. $400. The plumber and his assistant worked; it was dark when they left. In the morning we discovered a metal object on our lawn outside the front door that occasionally gushed water and was surrounded by a rivulet and swampy patch. In the five years we've owned the house we had no problems with our sump pumps and no discharge onto our front lawn. Was this good work?.... We did nothing for a few weeks, but finally grew tired of looking at the puddle and swamp. We called Fast Flow, and the plumber returned. He said he had told my wife there would be a popup. She confirmed this. He added that he could not plug the outlet deep into the ground but was willing to move it to the maximum allowed in the contract - 25 feet. That would put it in the middle of the lawn. I suggested a patch of shrubbery further on. He said he would consult his supervisor. I have no idea what the supervisor said but it was clearly on the order of the contract says 25 feet, and that's all he gets. He came back to say that he was unable to do that. My conclusion is that Fast Flow's work was OK, but its customer service fell down badly. I'll do more research the next time I need a plumber.

The owner responded (you can read it below). This is my reply to him.

You responded in nine minutes which is admirable, but it also means you were probably still upset at my feedback. I did not write one of those enraged, incoherent reviews that businesses occasionally get. I and my wife were genuinely distressed to find a new and permanent puddle of water on our front lawn. Your response implies that you offered to extend the outlet to the maximum permitted in the contract and that I agreed that this was a solution. Then -- for no reason -- I cancelled the job and wrote a bad review. If you reread what I wrote, you'll see that that's not what happened. My suggestion was to extend the outlet to some shrubbery further on, but the plumber (after consulting his supervisor) told us that wasn't possible. I agreed to the extension offered, but when my wife and I talked it over, we agreed that a puddle in the middle of the lawn was no better than one nearer, so we cancelled.

I run a business, too, and I hate to have unhappy customers, but if you do a good job they don't appear often. Your reviews seem overwhelmingly positive, so this should be far from a big deal for you.

Very knowledgeable and helpful staff, the go-to plumbing supply store in Lexington

Ryan was here on the early side of the window time in which I was quoted. He came into my house, looked at the situation, asked me a few questions, and with in 10 mins of being here told me what the problem was and how much it was going to cost me. He was in an out with the job done in less the an hour!! A life saver as I started my morning off with a clocked drain and standing water in my dishwasher. Wasn't even able to get a cup of coffee in, I thought I was going to die! Ryan came in and fixed everything, was polite and efficient!

Chris M did a great job! He took the time to make sure the job was done right,and was kind enough to open up my wall in a way that it would be easy for me to patch. He not only made sure the plumbing problem was fixed right and looked good when all the repairs were done. But he also took just a few extra minutes to open the wall where he had to work cleanly instead of just punching a hole in it. This made it easy for the area to be replaced and look good. He answered all my questions and did the work in a timely manner. I will be using them should I have any future plumbing problems.

Taken over by Ferguson Enterprises...Go to Masters Supply on industry

Very professional, friendly, and reasonably priced. I called and he was here within the hour. I would definitely call again for any future needs.

DDR was great to work with. They dispatched a design manager out super quick, and he was very thorough in discussing my wants/needs and quoting a price on the spot (thanks, Pat!) They coordinated everything, start-to-finish, including dealing with permitting & my Historic District (which I was extremely grateful for!). I've worked with several other contractors in the past and have never experienced the level of communication I got with this project (shout out to Chris!). The job was complete within the best-case timeline laid out, which I was also very impressed with. All my questions & concerns were always promptly addressed. I probably could have found another company to do the job for less, but, I've learned through experience that you get what you pay for. If you want to get a project done with as little headache & inconvenience as possible, go with DDR.

I just purchased a new home and called for Bryant Heating & Cooling to come out and check things out. Brian S was fantastic. He walked me through everything I needed to know and got me “winter ready”! I would highly recommend them and him!Update - My air wasn’t running correctly, I called Bryant and they were able to come within an hour of me calling and Zach Reynolds was amazing. I was up and running within 20 minutes of him arriving.

He's fair