Best Design Build in Kansas City MO

It initially started off well. They had my wife text some pics of the house and what we needed done. They texted back a reasonable quote. We never received a professional email quote, only a text, but we trusted them. They never came in person to look at the house and see exactly what needed done except for one the start date. Within a few minutes the quote was raised $500. My wife trusting them, just went with it. By the time the work was done, it went up another $200 due to them saying they worked over. So not only did they get us for $700 more than the quote, they didn't even do everything that should have been in with the quote. When we asked about the rest of the work, they proceeded to say it would be almost $400 more because they would need to come back out and they hadn't even picked up the product they needed for the job. I feel my wife got taken advantage of because they new she wasn't understanding their shop talk. We never did get an official quote, only the text quote, so I think they new they had us. We should have fought harder but we were ready to be done. If you use these guys, make sure you get an official email quote of everything they're doing and make sure they stick to it. Learned our lesson the hard way. We were on a budget and now have to wait to get the other work done.

Nathan T

Seth showed up within the specified time frame and gave me a complete rundown of what to expect along with the cost of each item in order of importance.
He was knowledgeable and managed to snake out the floor drain while explaining everything in detail.
I would recommend Zoom Drain to anyone.

Mark Poelma is one of the contractors that we recommend to our customers at Sutherlands. They have done pole barn buildings, bathroom remodels, kitchen remodels and additions. They understand that a satisfied customers is the only way to grow and continue to be successful.

-Christian Perkins

Great employer!!

Appointment made for same day. Was very professional and clean unlike many HVAC companies. Found the problem within minutes and fixed it in about 20. Very impressed with their service and would use them again if needed. Also gave cost of repair before doing them..

To be fair, we never had a problem with this company. They will not over charge you, I like that the most. I deducted one star because of an unanswered question.
I want to know whether or not the condition they left me is normally how they would leave their other customers. I was told the manager, field supervisor, and technician will show up on 5/11 morning to address my inquire. I was pleasantly surprised that they take their customers seriously and stand behind the work they do, except 5/11 came and go and no one showed up. No one answered their phone.
It was a yes or no question. It really is ok to tell me that yes, your company leaves holes in the wall and expect your customer to know that without being informed.
After their technicians (and later manager too) found out that this is my only shower on Wednesday. They proceed to work on Friday and only told us the holes in the wall is not their problem as they are walking out by 4pm Friday. Sent us the dry wall company referral on the following Monday and the wait time to fill the my walls would be 3 weeks. I'm at 1.5 weeks mark now. I can't wait!

Everyone from Inception, from the initial phone call to inquire about appointments/services/availability, to Chris the technician, was incredibly helpful, courteous, honest, and prompt. I would highly recommend - and will utilize their services again.

I was at the legends today with my daughter. I was appalled to see a CEI truck in a handicapped spot. When I called, the lady said maybe they were unloading a heavy piece of equipment. She also said they get permission to park there. It was truck #151. No matter what, it’s ILLEGAL to park in a handicapped spot without a placard.