Best Drain Repair Plumbing in Irving TX

I was impressed by the level of knowledge and expertise displayed by the customer service team. They were able to answer all of my questions and concerns and provided me with a range of options for my water heater needs. The technician who installed the unit was professional and efficient. I appreciated their commitment to customer service.

I was in the worst situation ever, they reach out for me and really gave me a hand, I was in a financial situation, basically did not have enough money to pay for the job that needs to be done but they have the heart to get the job done, thank you for your help

The gentleman that they sent out was friendly and professional enough. however charging me nearly $200 for spending an hour to place a snake to see if the drain was clogged was a little excessive. They discovered drain was not clogged and fixing the actual problem was out of their scope. It'll require a actual plumber.

Pricing was excessive.

Good work, Carlos was great

ARS Rescue Rooter certainly redeemed themselves on this issue. Once the right tech was sent out (James), he apologized for this not being done right the first time. He said he'd get it done right without charging me anything additional. Then he cleaned the flame rods which fixed the flame outage giving the code 12 error message and I haven't had a problem since. I really appreciate a company that stands behind their work, can admit fault, but make it right in the end by responding to customer complaints in a positive and constructive way. THANK YOU, THANK YOU, THANK YOU!I still think the company should be more transparent with their fees though so you don't have to wait and find out once they're already on your door step and have to pay a trip fee if you don't agree with the charge. Also, they are pricier than other plumbing and heating companies which is why I'm changing my original rating from 1 star to 4.ORIGINAL POST:I called ars for maintenance on my tankless water heater back in Jun 2022 because the flame would go out regularly and I'd get cold water coming out of the hot water faucet. I hate that they won't quote over the phone but surprise you with a figure after looking things over and charge a trip fee. What's so hard about giving a quote for regular maintenance and cleaning? My water heater was flushed but the flame rods, manifold holes, and burner were not cleaned. So I'm having the same problem after spending over $400 only for a flush. When I called again for service on this same problem, they send out a tech that doesn't service tankless water heaters but can only do flushes on them. So the appointment is rescheduled now but the scheduler made all kinds of excuses why the wrong tech was sent because they didn't know. They have my invoice of what was done to the water heater last service trip that specifically says tankless and I wasn't asked so I thought they knew this already. They did agree to waive the service trip fee. Now I'll have to wait and see what they want to charge to have my tankless serviced properly and completely.

Very pleased with whole experience. Fast and they did a wonderful job.

Exceptional service from start to finish. The plumber was punctual and skilled and resolved my plumbing issue effectively. The pricing was reasonable as well. Highly recommended!

Can I give them 10 stars?!!!

During Storm Uri -- we lost power, heat, and water. I reached out, and even though we were just outside their service area they worked with us to get a check and repair on our pipes.

The office team was very responsive, took the time to listen, worked with our schedule (we stayed out of town with family to keep warm, etc), and then kept us up to date on expected schedule.

Dalton, the service tech/plumber, was here inside the expected 2 hour time frame. He did a quick inspection, asked a few more questions, and got the job done in a quick and professional way.

In a very stressful time -- power outages, freezing weather -- this is the type of service we all want. Thank you Matthew, Dalton, and the rest of the team!

Dustin did a great job with my repairs. He was on time, friendly, kind, and knowledgeable. His work was exceptional and I have been very pleased with the outcome.

My plumber was very friendly and professional. Would recommend them.

Great work. Fair, honest, and efficient. This will be my first call, for any plumbing needs.

Junior Aviles was very professional and explained everything to me and my wife. Thanks JR.

Brandon with Cathedral Plumbing did an excellent job installing a new water heater. He was very professional, courteous, and respectful in all of his interactions with myself and my family. He thoroughly explained how everything worked and even triple checked to make sure the job was complete and that everything was working well. I also had a pleasant experience with Jeff, who gave me my initial estimate. I feel very confident with the quality of work that Cathedral Plumbing does. Thank you.

Tempo installed my original systems 28 years ago and subsequent replacements over the years. I always ask for Kevin A. for my A/C service needs. He is the best! His integrity and knowledge make me feel so comfortable...and I'm not just talking about cool in the summer and warm in the winter. I trust his judgment. Tempo will continue to be my HVAC provider well into the future.

We had a leak and Audi was called to come fix it he was very kind and knowledgeable! Definitely recommend Delta Plumbing and ask for Audi for your plumbing needs!