Description
RC Pros Plumbing is a full service Dallas plumber that specializes in drain cleaning and trenchless sewer line repair. We're a dependable plumbing company in Dallas, but also serving Carrollton, Garland, Richardson, Plano, Farmers Branch, Arlington, Irving, and more. Give our skilled team a call for any plumbing need. We offer free 2nd opinions on plumbing repairs, and we back our work with a 100% satisfaction guarantee. Every member of the plumbing company is fully insured, licensed, and bonded for your safety. As a Family owned company, we understand that your home is one of your biggest investments. Reach out for drain cleaning, hydro jetting, sewer repairs, or any routine or emergency plumbing service you're facing. You can book online!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Ac Services, CIPP Pipe Repair & Replacement, Camera Inspection, Damaged Water Line, Dependable Service, Drain Cleaning, Emergency Plumbing Repair, Emergency Plumbing Service, Excavation Equipment, Foundation Repair, Free Estimate, French Drains, Gas And Electric Water Heaters, Home Plumbing, Hydro Jetting, Hydro Jetting Service, Leak Detection And Slab Leak Repair, Main Water Line Repair/Replacement, Main Water Line Replacement, Other Plumbing, Pinhole Leak, Pipe Bursting, Pipe Bursting Services, Pipe Busting, Pipe Repair And Replacement, Pipe Reroutes, Plumbing Equipment, Plumbing Issue, Plumbing Issues, Plumbing Leak, Plumbing Needs, Plumbing Repairs, Plumbing System, Point Repair, Repair Job, Repair Quote, Rooter Services, Sectional Point Repair, Sewer & Drain, Sewer Line Repairs, Sewer Pipe Repair, Slab Leak Detection And Repair, Slab Leak Repair Work, Solar Water Heaters, Tankless Water Heaters, Thermostat Replacement, Trenchless Main Water, Trenchless Pipe Repair, Trenchless Pipe Repair And Replacement, Trenchless Sewer Line Repair, Trenchless Technology, Trenchless Water Line Repair, Trenchless Water Line Repairs, Trenchless Water Line Replacement, Tub Drain, Underground Pipe, Underground Plumbing, Water Damage, Water Heater Repair / Installation, Water Heater Repair/Installation, Water Leak, Water Leaks, Water Line Repair And Replacement, Water Pipe Leak, Water Pipe Repair, Water Pressure, Water Supply,
Reviews
John - Paul Jordan
5 months ago
Junior was great 👍
Esteban Santos
2 years ago
During the winter storm I called them to go and fix a broken pipe.
Because I have no power nor water at my house I was staying with friends. As soon as they texted me they had sent a technician immediately started driving towards my house and told them I would be there in 15 minutes.
I show up 20 minutes later (5 minute difference!) and they had already cancelled my appointment and dispatched his technician elsewhere. They called me a few minutes earlier, but because I was driving my apple phone automatically diverts calls away, so because I didn’t pickup immediately they decided they’d just cancel my service appointment, and even said to me “ Best of luck, maybe answer your phone next time so we aren't wasting our time.”
I would highly discourage anybody to do business with this business. Horrible customer service during an emergency situation.
Called the company because the advertising indicated they might be a little different than the big name plumbers. I'm glad I called. Dan arrived within the service window I was given. Got a call that he was on his way too. Was professional in presentation and conversation. After showing him the problem area and explaining the sewer gas smell he was able to describe what was likely going on, and what course of action.
I was able to view the monitor that the camera in the sewer look like. As well as get a explanation of what it was I was seeing concerning the pipe degradation under the house. This gave him enough information to be able to give me a quote on what needed to be done. And the quote was provided verbally and via email before the technician left.
I didn't feel like I was getting any upselling or high pressured sales tactics. I think I got a fair accurate assessment and bid for the work that needed to be done. I am very pleased with RC pros and came away from the service call having confidence that the job would be done accurately and thoroughly at a good price.
5+ stars!!
Josh did a fantastic job with our repair
Thank you
Daniela Aldana
a year ago
Austin was on time and did a fantastic job.
My superman josh was awesome and the best
Samantha Hinton
8 months ago
Mario was super helpful and made sure everything was fixed, i would recommend him and this plumbing company
The technician was friendly but I pay my bill and I didn't solve my problem effect this friendly technician
RC Pros took except care of all of our plumbing needs from installing new water heaters to unclogging drains and repairing leaking A/C components. Very professional and knowledgeable tech staff! I will definitely recommend them to my friends.
Angel was professional, very knowledable and helpful. Thank you for all your help.
Lynnette Stevenson
a year ago
At first they seemed very nice. They came out while it was raining. It was after hours so that part was nice. So when they came out he replaced a couple things and capped off some gas line. We paid 688 dollars for them to come back and check to see we’re the leak was. Then they told us it was old piping and need to be replaced we paid 4,250. After they were done we still didn’t pass it was still showing there was another Leak. Then told us we need to pay another 3,000 to put brand new solid pipes in. I feel they used us and lied as well.
Excellent service. Awesome receptionist. Friendly knowledgeable owners.
Thomas was very courteous punctual and timely would highly recommend using RC pros.
Very professional and knowledgeable. I would recommend to anyone that has plumbing issues.
Christy Merrill
a year ago
Collin was amazing & was so honest about what we needed done.
They gave a quote for $850 to hydro-jet a clogged drain. Used 2' of a plumbing snake and unclogged the drain in less than 5 minutes. Can you say rip-off?
Extremely professional company, the staff are extremely courteous and were able to make the repairs in a timely manner.
Delma Montes
8 months ago
Junior is very knowledgeable, and he provided excellent and professional service.
Thank you Junior!
Steve Elliott
2 years ago
Robbie Caldwell
a year ago
JUNIOR
Daniel did a great job and in record time! Highly satisfied!
Mark Graunke
4 months ago
Josh B was on time and professional. Seemed very thorough as well.
Michelle West
2 years ago
Do NOT hire this company! The reciprocity agreement they have with a couple of demolition and restoration companies is shady at best. They are rude, inconsiderate, and refuse to take responsibility for their actions. One man actually yelled over the phone at my elderly mother. No professionalism, and the lack of timely communication is terrible. One hand doesn't know what the other is doing. The work failed city inspection 3 times and they literally had to redo the entire portion outside before the city would approve. Response times were awful - an hour or more late each time they were scheduled to be at my home. I should have been more aware of why they were so readily available after the big freeze we had in Texas - now I know. NO ONE wants them because they are terrible!
julio osegueda
3 years ago
Rc pros good work ethic! Nice and friendly people. Will be doing work with them again!
margaret reilly
3 years ago
I had a plumbing emergency on a Saturday. I called my usual plumbers, but they wouldn't come out. I found RC Plumbers on google - and they were out to my house within a few hours. Unfortunately it was a major issue, and after fixing that, they were able to find another issue. While the repairs were major, they were fast, professional and quick. They accommodated my odd schedule, so disruption at home was minimal. Their crews were very nice and friendly. I cant say enough about them - all people were great. Even took care of a snake in my garage. RC Pros are my new plumber - my go to people - always. All the people, from Ireen in the office who kept me apprised of the progress, to the construction crew who had to break through the concrete, to the plumbers (Daniel and Seth) who worked fixed the lines. I wish I knew all their names to give a shout out - but sadly I don.t. Thanks RC Pros.
Researched this company to replace our pipes! Very professional job site and detail of process. Only would ask for more communication during job process.
Audi, was great. Super quick and easy. Came late at night and was very professional.
Don't waste your time go some where else
Austin is the most professional plumber that I’ve ever worked with. He’s very empathetic and I believe truly wants to do a great job. Outstanding Man!
The best ever ... really appreciate everything
Nicole johnson
4 years ago
I had great service today with Dan and coworker Urie, they made my day after being without water in my kitchen and laundry room.. being backed up! Speedy service and very polite! Definitely refer them to my friends and family!!
George Mtonga
3 years ago
Great company to work with. Professional, Efficient and great communication.
I used these guys recently to replace both my toilets. I needed both my toilets upgraded after trying to get by with band-aid repairs. I finally got tired of the low flush pressure, patching up a cracked tank and leaky seals. I work a lot so I didn’t have time to do the install myself. They took care of me in a quickness with an easy install where I didn’t have to worry if the toilet was seated/sealed properly at the base or not. The new toilets preform better and the install was cleanly done.
I used them in the past when the sewage was backed up and spilled into the front lawn 🤢. They were professional throughout the process and explained all the options and the work needing to be done so I was constantly in the loop. Mario made sure the quality of work met my expectations and was always available to answer any questions about the work or invoice. They’re very up front with you so there’s no surprises. They’ve pulled through each time I needed them so I’ll continue using them should I have another emergency.
Thanh Nguyen
5 months ago
Josh B gave me good customer service
nick seelhorst
10 months ago
Devonte was more than professionalAnd very helpful.Unfortunately I still have the same problem that I started with.
Great job and very professional. Austin was great.
Took 2.5 weeks to complete testing instead of the 1 day promised. Poor quality testing of drain line leaks, plumber on site was not competent to test drain lines. Asked to speak to manager 3 times without a call back. Changed pricing midway through appointment.
Great team of people who are detail oriented and strive to meet every need of the customer. I dealt with Mario, awesome guy who knows his job.
Marc Williams
7 months ago
Junior and Mario were super helpful!
Marilyn Sweat
2 months ago
Austin is wonderful
Christie Girondin
a year ago
Audi was great -- very professional and efficient at removing a defective toilet and installing a new one. Highly recommend him!
Brian Thomas
7 months ago
audi was great helped us out with our sewer clog coudn't be happier
Hazel Diamond
9 months ago
Josh b and Austin
Cool guys!!!!!!!
Had these guys out for a sewer issue that other companies couldn’t seem to fix... Daniel came out a found out the problem and gave me the best option to fix the problem long term. I am so grateful that I found these guys and they didn’t mess around trying to prolong a constant problem. I defiantly recommend them and will be using them again.
I was accused of berating the employees after talking to one of them for 2 minutes. I was trying to find out why my job wasn't going to be completed when I was told it would be. Then I was told that I look down on plumbers and think my husband is better than a plumber because he is a city council member. (Volunteer member) I have NEVER responded that way to anyone. We all have skills that others do not. That is why I called a plumber. I was talked over and dismissed and then LIED TO. I was told that as a city council member's wife I should know that an inspection was needed before the job could be completed. REALLY????!!!!! This is the first I had heard about an inspection. Ok, fine. Without the inspection, he would put any liability for the work on me. Oh he!! no. When will that be done? I was told I had a better idea of that since my husband was on city council. REALLY???!!! This guy has no idea what a city council person does. But my husband was at a city event and asked the public works director if an inspection was needed. Guess what.....NO. So my husband calls the plumber and tells him this. Plumber says well all of the cities have different codes. But plumber said that is why the job couldn't be completed. So plumber now back tracks and says they took pictures and they could use those if an inspection was needed and they would be out on Monday to finish the work.
Oh and the master plumber listed on the invoice was not the plumber we were talking to. We never saw the master plumber.
This has to be the worst experience I've ever had with a plumbing company. All I needed was a simple shut off valve replaced but the tech tried to up sale me with over $2400 of unnecessary work before he would do anything. He then charged me $149 for the trip after I refused the $2400 deal. I tried to get the matter resolved with the office by phone and email but to date, have not had a response. I would not recommend this company for any work. They are a complete ripoff.
These guys are awesome “Definitely” would recommend going with the CR Pros crew for any plumbing situation, They work fast, are efficient, and aren’t afraid to get dirty. The guy that helped me out Mario Farias was a huge help, him and his crew were nothing but helpful getting the job done fast and the right way.
Huge shoutout to “CR Pros” Mario Farias and his crew
-Ysaul Pulido
Ashley Schaper
a year ago
I had such a great experience with RC Pros! Wade came out to take care of our issue on time and was very professional. I'll definitely be recommending this company!!
Daniel was great today. He is courteous and knowledgeable about his business. Thanks for having such great people.
Lamonica King
5 months ago
Junior was great, very professional.
Henry Austin
11 months ago
Davante Grant serviced my home. He was friendly, professional, knowledgeable and skilled at his tasks. Thank you.
Felix Torres
3 months ago
Josh was very professional, made sure what he was reporting to me was accurate, gave me options on repair and answered all my questions to the best of his knowledge. I highly recommend him and RC Pros for leak detection and repair.
Mangesh Kulkarni
2 years ago
Extreme price gouging during the winter storm. Charged 349 dollars just for a trip without doing anything worthwhile. When I called them back they mentioned it was for emergency service when I never asked for one. I was infact told they will try to see if someone can come in the next 48 hours .The water was already shut off. The person who came tried to sell everything else except confirming that the main problem would be fixed. I would stay away. Dont ever call them.
Elena Nodgaard
10 months ago
Josh provided great customer service and he’s awesome! Highly recommend!
Jessica Koenig
3 weeks ago
I have mixed feelings about this company and after reading about the complaints and their F rating on Better Business Bureau I’d caution anyone planning to use them.
The first technician, Austin, came out and unclogged a drain. He was friendly and thorough. He let us save alittle money by allowing us to take the toilet off ourselves instead of paying him to do that part.
We ended up paying $1500 for a hydroblast that was recommended to be done that day. In retrospect it’s hard to say if we actually needed it or not, but even if we did, $1500 was very high after consulting with other plumbers.
The biggest issue we had with the company was that after Austin left another plumber came and scoped our toilet line with a camera. He attempted to sell us on a $17,000 repair and didn’t seem to appreciate when we asked questions to better understand what was going on. When he left he said he would send us the video that day. He said we had to agree to do the work within 5 days otherwise the quote would be void and we’d have to pay to get another video done. He was pushy and clearly sales motivated. In the end we had to hunt down the video with multiple requests and after reviewing it with other plumbers the “emergent” issue we were sold by RC Pros was not as dire as they suggested.
If you use this company I’d strongly consider getting other estimates also. The work they did was fine but the cost and upselling weren’t worth using them.
We were quoted roughly $16000 for a reroute of our plumbing after they told us our pipes were cracked as seen on their camera. This number was absolutely earth shattering. We decided to get another opinion, and this new plumber said they had no idea how a crack could even be identified on a camera. He suggested a jetting of the pipes, and sure enough, the 42 years of gunk was the issue. We ended up paying a whopping $350 and now have good as new pipes. I am horrified to think we almost completely depleted our savings account to be completely scammed by RC Pros.
Michael Arnold
4 years ago
This company gets the job done. They came in, assessed the issue, didn't dance around anything and took care of our home. Very professional and knowledgeable about all things plumbing related. I felt like a VIP. They inspected and serviced everything. Would and will highly recommend Connectionz Plumbing. Thanks for saving our home from future problems and resolving current ones.
Ashleigh Stacy
a year ago
Lindsey was super helpful on the phone. Dan showed up on time and got us taken care of in about 15 minutes. Will use them again.
RC pros is a great company. I really appreciate their professionalism and attention to detail. Audi our drain tech did a great job and was very knowledgeable about his craft. Its nice to have a company you know you can trust to do good work on something as important as plumbing!
Alberto was very thorough and efficient.
Vincent Maldonado
2 months ago
Alberto was very efficient with the upmost respect, did a great job!
Josh B he was very courteous and knowledgeable
Brian Kochamba
3 years ago
The only options offered to clear my main sewer was a $1,400 hydro jet (glorified pressure washer) or a much pricier cleanout replacement. I ended up buying the jetter hose attachment for my pressure washer for $120 and cleared the line myself.
Stefka Stoyanova
3 years ago
They rip you off I REPEAT THEY RIP YOU OFF anyone that pays get your money back it's not worth it.
Austin Murray did a fantastic job cleaning out my drain. Austin is an asset to your company!! Vicki
Paid for drain clean out and the drain cleaner used only made matters worst. This small cleaner did not have enough power to clear the drain. I was out of more money to get the job done. The company would not compromise on a partial refund on the service they fail to provide. Be cautious when scheduling with them. I was very dissatisfied with their service and upcharges presented.
I had a clogged bathroom so I called Rc pros to solve my problem. This company is a must recommend do to their professionalism, skill and how fast they are to have a experienced tech to my location. COULDNT BE HAPPIER. THANK YOU RC PROS YOU GUYS ROCK!!!
Christian Drake
2 years ago
Dan was very responsive and help with our water leak issues right after the recent freeze. RC Pros was able to come out one week earlier than the plumber I normally use, this was a life saver. The water was turned back on to the house as soon as possible. While total repairs did take a while longer I had water and they were trying to provide that to all customers, so the delay was understandable.
Collin was awesome at getting to us in a timely manner and finishing our sewer line replacement.
Aunna Brie O’Dwyer
a year ago
Collin came out and was able to diagnose and get our sewer repaired in no time
Emily J Holmes
a year ago
We hired RC Pros to reroute the plumbing to our washing machine. They came and dug a ditch in our backyard, which was left for days while we waited for the plumbing to be taken care of. We have had many issues with the work - including a pipe detaching from a wall, a pipe bursting that we were told was completely disconnected to all water, and our backyard being completely uneven and impossible for my kids to play without tripping after the job was completed. Stay away from these guys!
first class plumbing company that is Second to none regarding knowledge and expertise. Highly recommended for any homeowners.
RC Pros Plumbing is our new go-to plumbing company. The staff truly cares about their customers and works exceptionally well with them to keep them informed. Dan stepped in to save us from another company's botched start of a repair and replacement job for a whole house sewage pipe system that had corroded and filled with tree roots, and came in at just a little over half the cost of the other company. All workers were very friendly, professional and trustworthy. Irene in the office/dispatch is a gem! We highly recommend this company!
Cherry Berry
5 months ago
Josh b gave us good customer service
Josh was friendly and professional. Highly recommend.
Akil Taylor Jr
a year ago
Tyler Spencer
2 years ago
Called these guys in the middle of the winter storm. They were quick to get to my home and had a solution to my problem within a couple hours. It should be noted that I had another company scheduled to come to my home the previous day that completely stood me up. Thank You RC Pros for being honest. I will refer you in the future!!
I needed some plumbing work done in my main line of the house. I called RC pros and Irene was a delight and very helpful, she scheduled me right away for that day. I was appointed to Audi who was a true professional and explained everything to detail of the work been performed. Once finished he suggested that I get a camera inspection with supervisor Josh to make sure the line had no problems,unfortunately my line had a crack and needed repair. Josh decided to use C.I.P.P to solve my plumbing problems. The crew was great as well work fast and clean with a great attitude towards us and our pets. I can honestly say best plumbing experience that I've had. Would recommend to anyone and everyone.Thank you Rc pros.
Josh B fixed the main house drain. He was excellent at fixing the problem. My only gripe with the company is the extravagant cost of over $1,700 to clear a pipe. By far the highest I ever paid for a quick plumbing job. Management/ownership does seem greedy w the costs. A whole new water heater to include installation costs me less than this job.
Come back and fix my plumbing anytime, Wade Benson😘
robert winters
a year ago
Audi was great, very informational and would recommend him.
Dekota and team did a great job fixing out kitchen leak. Would definitely recommend to anyone.
First company said I would need to excavate main drain line to install a clean out. Audi came out and fixed the clog with a hydro jet that required no excavation
StephaNia Wing
a year ago
Swetha Veerapaneni
a month ago
Josh was very kind and understanding of our situation! It was an emergency situation and was available in the time frame we were given. Will be reaching out if anything comes up again!
The guy name Junior is awesome. He explained everything how things work and what we are expecting. Great Service.
Raied Makhamreh
a year ago
Junior's work ethic was on point, very professional, great source of knowledge; was able to ascertain the problem and quickly provided a solution. Great communication, very humble, 10/10 would recommend.
LaDavia Williams
8 months ago
Mario was professional and his advice was great. He was very helpful! I recommend this company!
Kayla Muscari
2 years ago
Dan was great, friendly, and knowledgeable. Once he got here he got right to work! Fixed everything plus gave me some very helpful information within an hour! THANKS RC PROS!
Came out on the holidays, Dan was great very nice!
Chance Carroll
2 years ago
DON’T WALK, RUN FROM RC PLUMBING. An absolute joke of a “company”. Dan Jordan is a con artist. Quoted $7,000 for services which were obviously not needed. What we DID need was honest, dependable work done to repair a pipe that burst and flooded our entire home. I ended up having the repair done for $525 and it took less than an hour. Dan was requiring us to have a new water valve built before any work was started, but couldn’t install the water valve until weeks later? Are you serious? Get this loser out of business. He’s already been reported to the Texas State Board of Plumbing Examiners. Price gouging in these times is criminal.
Anthony Wheeler
a year ago
THIS COMPANY IS HORRIBLE FOR “BIG JOBS”
My plumbing system is worse than what they have started and they have been out at my house about 5 times now and nothing is complete. I am LOOKING TO GO TO COURT on them it is so bad of a job. I have had other plumbers come out and look and they didn’t understand what was going on or the work that has been done
I have been out of water for 2 months now and keep on getting delayed and pushed back. Plumbers only work for about 2hrs on average (for a plumbing job i was told would take 2 days) when they come and when the plumbers get on site, all of them have said they didn’t realize the extent of the job they had to do and didn’t have all the equipment on hand. I showed one of the plumbers the invoice wrote up for me, even he didn’t understand it and was questioning it. I was told that the $8,000 i paid would fix the whole plumbing system but that was a lie.
We got a pipe that burst in one of our bathrooms. When they arrived they said that I needed an exterior shut off valve installed by code. The repairs of the pipe was find beside the cold water doesn't work on our tub got another plumber to fix it. But then called the Coppell code enforcement officer, and I was told that this shut off valve wasn't necessary at all and wasn't code. I called the company was told the manager would call me back but never heard from him/her.
I was only able to text after they said they where coming to install the shut off valve. Then I received a text by someone that the service was canceled, but they where only reimbursing me 1000$ from the 2800$ that I had to pay upfront for the services.
Base on this tactic to tell customers that it's code required to get something done during a state of emergency. I think this company is using dubious tactic to charge customer in an emergency situation. I would shop somewhere else has these tactic are not professional at all.
Update: 3/24/2021
I have now filled a complaint with the attorney General case # CGS-278977.
I filled a complaint with the Texas plumbing authorities.
I also filled a complaint with the Better Business Bureau case# 91577915
We are now looking for attorney for legal action.
Lance and his crew Julio, Julian worked together seamlessly. Always polite and on time.
Having moved recently from California, I had a huge pile of to-do’s on my new home. I worked endlessly with as much time as I possibly had to have my new home ready. However plumbing isn’t my strong suit ,but luckily I was fortunate enough to find this company and Mario to help. Mario worked with my schedule and not only educated me with his step by step process, he also got the job done in literally no time and such a professional manner. I highly recommend them and I am again very grateful for their hard work and professionalism. Will definitely be reaching out to them for future work!
DO NOT, I repeat, DO NOT give this company your credit card info. They sent a salesman to my home who received my card info, by telling me that if I did the service for the estimate he wrote up, that I would not be charged the service call.
THEY CHARGED MY ACCOUNT $1,100 FOR THE ESTIMATE THE VERY SAME DAY WITHOUT DOING THE WORK. They never did the work, and I'm only asking for my money back, but they have been giving me the run-around about a financial department who does all their financials that is never in town.
READ THIS!!! I have called and spoke with Diane, Michelle, and Josh on multiple occasions, and it's always the same thing; they will contact the financial department. I emailed this posthumous financial department; NO REPLY. It's been 3 months now and they are still out of town. SMH
Lauren Salazar
2 years ago
Our neighbors used this plumbing company and parked their vans right in front of our mailbox. Plenty of room to pull up and when I asked the driver to please move his van so we wouldn't miss important mail coming he completely ignored me.
Sad that this is a professional company who hire people who are unprofessional. It's also sad to have to give a review on a company that we didn't call. Public street yes but blocking our property is not okay.
Sarah Powell
5 months ago
Would highly recommend using RC pros. Experience with Collin the supervisor was great.
Angelica Ochoa
3 months ago
Austin was great
David Robbins
2 years ago
On time, professional and complete service. Service individual communicated clearly.
We had to get all new plumbing lines from the disastrous they were put in before we bought our new home. Adrian and Angel did a fantastic job! They were swift in and out and knew exactly what to do. I’ve had plumbers come over before but this was easy and affordable!
Jeff Thompson
10 months ago
Josh B came out and cleared my pipes and got my toilets flushing in no time. Hydorjet works wonders.
Josh ,
Came out ancd
D
Joshua and Alejandro solved the problem of the water leak that i had in my bathroom also leaking of kitchen sink repairing it in day. They're gave was impeccable and very professional.
Very glad to have found RC Pros. Others in area advertised inline pipe repair only to be told no later. These guys are the real deal and started work the next day. Office staff are friendly and best of all will call you to update and get your feedback.
Recommended to neighbors who will be calling since their pipes are as old as mine.
Austin was great. Helped get everything working and explained the issues in good detail. I highly recommend these guys.
Isabella Santos
5 months ago
Hi, I needed some bathroom and pipe repairs for my parents and RC really got the job done in a timely manner. Mr.Farias who completed the job was very helpful and professional. Would highly recommend and will be hiring them again in the future.
Very quick and professional. Would certainly use RC Pros again.
Josh was great at helping us with our inspection.
Josh H. was very helpful and informative. He made sure the issue was cleared up and we knew what repairs would be needed in the future.
They also do business as 24 RC Connectionz. Avoid this company at all costs. A 10-day job took 2 months. They did not communicate with my insurance company and I am out the $28k cost. (I don't believe I was overcharged for the work, but having no assistance from insurance because RC can't take 10 minutes to answer the adjuster's questions when they promised to multiple times is bad business and a huge financial hit.)
I have tried multiple times to contact someone that didn't just say yes and do nothing or ignore me. If you want to make this right, contact N. Kuzanek.
Angel Sanchez
7 months ago
Audi was amazing ! Super knowledgeable! Great energy ! Super professional!
Alex Mancinas
2 years ago
Great service, fast and efficient, Mr. Farias was very professional and helped me when i had questions and had a 10/10 beard
Erica Nicole Holguin
3 months ago
Called RC Pros for a drain repair and a young man named Audi came to fix it. He was a very nice guy thank you!
Yunieski Gonzalez
7 months ago
Audi was great, very helpful, and awsone.
Linda Newsome
2 years ago
Audi and RC Pros are excellent service company. Couldn't be happier. They helped me with my kitchen sink and walk me thru the process in a very informative way.call the best PLUMBING company in the DFW. super happy with the results.
Joshua and Alejandro are very well trained and professional people who solved the problem they had with the pipes that burst due to the cold storm we passed in Dallas last month, the service was very efficient and quality finish and best of all the cost was super cheap compared to the budget that I bought from another company!
JOSHUA was awesome , on time , early actually. He was very professional and helpful. Fixed the problem and saved me a lot of money. Will definatly ask for him again if the need be!
Precilla Roberts
a year ago
Junior
Austin did an amazing job! He was very helpful and knowledgeable about what the type of work that needed to be done. He was a lifesaver!
BEWARE!! This company specializes in dishonest and exploitative practices. When you contact them initially, they are very good at projecting a nice image of themselves as an upright, honest and customer friendly company. This approach works wonders to disarm the prospective customer so that the customer will be more believing and least suspicious of them, which they will exploit later to pull a fast one on the unsuspecting customer. They are very good at bait and switch tactics. First, they will quote a very low upfront price to reel you in! Once they are at your property AND started their work, they will start adding more services, which they will insist as prerequisites to complete the originally agreed upon work properly! Here is where their slimy practices start. The additional services they add are priced exorbitantly high, done so intentionally to fool, price gouge and exploit unsuspecting customers. Don't rely on them doing a proper work either. If you call them back with good faith complaints about their workmanship and overinflated pricing, instead of listening, you will be met right away with a rude, snooty and arrogant response completely dismissing a customer's concerns. It appears they have finessed their deceptive practices very well!
Mercredi Hou
6 months ago
Josh B gave good customer service
Teneka Alexander
8 months ago
Junior came into my place of business today and did an awesome job… He was very helpful and friendly… Junior gets 2 thumbs up from me!!!!
Deejay Flokid
3 years ago
Thank you Ireen for taking great care of us, u guys are GREAT for business !!!
Ibrahim Makau
5 months ago
Jr did an amazing job solved the problem in a timely manner was very curious and was on time his service was very appreciated
Quincy Anthony
a year ago
Junior.
Michael W. Smith
a month ago
Austin, was great and Professional and very responsive. Even though it was rather late, he still was able to come to our house and fix our kitchen drain issues.
Josh B. Was excellent and very polite!!
Brentney Holbert
10 months ago
Devante was outstanding. He was professional and greeted with a smile. He told me what he was going to do prior to beginning and successfully completed everything.
Thank you josh and Alejandro you guys are a godsend you help me with my water heater in a very stressful time.
Also finding error a local handing man did.
I will recommend RC PROS to all my friend and family
Dan took care of our faucet fixture problem quickly, would request him again
Audi was great, super helpful and great attitude. Great guy!
Great work. And great follow thru
Joseph Fiszman
a year ago
Audi work hard .Showed a lot of dedication and concern with my situation.
Jermaine Layton
3 months ago
Junior was very hospitable and knowledgeable. Thanks so much for sending him my way.
Positivo: Calidad
Audi was very professional, and his quality of work was great! Thanks audi
Melanie Gibson
2 years ago
Leslie Esparza
5 months ago
Audi was awesome he came and did our drain cleaning , thank you RC Pros and Audi!
Joshua and Alejandro , Thank you for The plumbing Services , they are very fast and effective . I recommended it to those who have problem the plumbing at home .
hannah michelle
5 months ago
Audi was awesome. Thank you for hiring real professionals rc pros. Audi was great and very helpful.
Chelsea Gordon
2 years ago
I had a plumbing issue and called RC pros, they where very helpful and got me scheduled right away. Audi was my tech and he found the problem right away they fixed my clogged pipe with a hydro jet. Audi was professional and explained everything. I will recommend Rc pros in the future!
seth jameson
5 months ago
Junior was very professional and helpful.
Floyd Leach
10 months ago
The plumber sent to do my job was inexperienced and did not have the proper equipment to perform the job.
Denise Bergren
2 years ago
When I called, I was shocked that someone would be able to come within the next 3 hours! Josh coordinated his arrival as expected and was wonderfully professional. He went straight to the sink, ignoring my loud barking dogs, and found my issue in just a couple of minutes. My drain is running and I’m very happy! I’ll call the next time I need any plumbing services!
This is by far one of the most professional companies I have ever worked with in the great state of Texas. They gave incredible service when it came to fixing up my place. I have had zero plumbing issues ever since they fixed my leaks and installed some stuff . Mario was very kind knowledgeable and worked efficiently. I highly recommend this company to anyone that wants stuff done right the first time .
Penny Patterson
2 years ago
excellent service would recommend RC Pros!!!
Dan did a great job for us. Quickly assessed the issue and got it taken care of for us. We will use them again if needed.
Mr Sherrod was prompt and professional and the work was completed on time and for the quoted estimate. I was Very pleased with all aspects of our experience with RC Pros Plumbing From the ease of scheduling to communicating with the company and the plumbers assigned to our project the experience was the best you could ask for.
Casey Frankenberg
a year ago
Audi was great - very professional
Joshua Barksdale
2 years ago
Audi was very professional, and his quality of work was great, got everything done in a timely manner.
Elisabeth Gonzales
5 months ago
Junior A did an amazing job installing our new shiny faucet our office is soo much better and makes it easier for us all a sink can change a life
The team that showed up to my house was so friendly The lead Thomas was professional and took his time to make sure we were understanding of the process would give way more than five stars if possible
Thanks Rc Pros for the last repair!
Lindsay was a tremendous help and I wouldn’t have wanted anyone else.
kenneth fleming
4 years ago
worked with yariel did a proesional and quick job
Jaqueline Gutierrez
5 months ago
Audi is a wonderful plumber he came by and fixed our issue quick, call RC Pros - and ask for audi for any help!
Josh was awesome!!! Fast and finally got the issue fixed that I have been dealing with forever in the main line.
Mario was so professional, helpful, and attentive to our needs!
Veronica Cerda-Yard
a month ago
Austin was very informative on what needed to be done in order to help our slow bath tub drain. He was also very patient with our son!
Peter Harris
4 months ago
Jousts B, was very professional explaining everything to me and kept me updated on all work.
Thomas Risher
2 years ago
Deverick Murray
a year ago
Junior and Mike were extremely helpful and professional. They were very thorough in explaining the potential concerns and what out options would be in order to resolve the issue. I would definitely recommend using RC Pros.
Renee “Double” Johnson
a year ago
Thomas was friendly very professional and the team was on time which is a very big deal in my eyes
Audi is amazing couldn’t be happier thanks Rcpros for sending Audi my way!!
Was referred to these guys by an old friend. They did an amazing clean job, reasonable prices and answered all our questions. They work fast too.
I highly recommend Dan and the team at RC Pros Plumbing. They are professional and efficient at finding the problem and solving it quickly. During the winter storm they helped my parents and fixed an issue quickly that could have developed into a much larger problem.
Michael Rinehart
a month ago
Austin was very friendly and did a great job fixing our issues and checking other plumbing for problems. Gave me great advice on fixing one thing myself. Very knowledgeable and we are happy with the company.
Christina Marie
a year ago
Alexander Handley
a year ago
I used RC Pros to fix my broken sink and its severely clogged drain. They were there quick, and were super communicative. They told me exactly what was going on, and offered their hydro jetting service that instantly fixed our problems. While they were working I brought up about wanting a new faucet and they were able to add it to the order and finish it the same day.
Jessica Kieschnick
2 years ago
Mario was very professional, knowledgeable and helpful. He was respectful and answered all of my questions without any kick back. He has a warm disposition and represented his company very honorably.
Great company to call, they’re very professional and responsive to customers
Great company! Awesome staff very friendly and hard working.
I had a toilet water line leakage. Audi and Hunter helped me to replace the water pipe and valve. Nice and quick....
anthony Bonner
7 months ago
Austin is a nice guy , I think he really tried to help me with my plumbing issue but the cost was not affordable for me at this time
Michael D. Levy
2 years ago
Josh H. was excellent!
Beverly Ferguson
2 years ago
They came out the night we call. They were the only ones that were willing to come out. They were respectful and polite. Happy with the work they performed.
Francisco Garcia
a year ago
Our service man Thomas was very nice and professional. He made sure we were satisfied with his work. We have had bad experiences with other plumbing companies and Thomas was very thorough and helpful.
Angelina Barksdale
a year ago
Josh was very knowledgeable and informative about what was going on. Found a quick diagnosis and resolution.
Audi is great! Very friendly and knowledgeable couldn’t have asked for a better plumbing tech. RC pros plumbing Keep hiring great people like this
Mario saved the day by installing a new washer box, late at night. Thank you so much for helping me out
Julie Potter
6 months ago
The estimate we received to repair ONE outdoor faucet was $1,250! I said no way and called my regular plumber that took an additional day, but he also only charged $235. Over a THOUSAND dollar difference. We were just lucky that our repair wasn’t urgent, otherwise we would have been out so much more money with RC.
TreandTiffany
7 months ago
Audi was a great person to encounter, he was respectful and helped evaluate everything we needed done .! 🤙
Shenika Gloria
a year ago
Timothy Radke
6 months ago
Josh B was excellent!
Josh B.: pleasant, informative. He was efficient as well. Good job. Thank you.
Abel Garcia Jr
6 months ago
Met a gentlemen named Austin today. Took care of our plumbing issues on the spot. Very knowledgeable, courteous, professional.
Junior definitely saved the day today! I am very thankful for his services he had replaced toilet parts and help me save on my bill! Thank you Junior I am thankful for all his help today
Erica Johnson
7 months ago
Audi was great! Couldn’t be happier, he was prompt, professional, and very knowledgeable. If you need plumbing help and a great plumber, call RC pros and ask for Audi! They are the best!
Austin Minogue
2 years ago
Great company, Mario is the best!!!
Jessica Reinsch
a year ago
Emergency need on a Saturday, had someone to me within 4 hours! Josh was prompt from the text saying he was on his way, professional, and took care of my issues quickly! Will be first to call when when any of my properties need plumbing attention! Thank you!
Krystal Featherston
a year ago
Thomas and his crew showed up on time and was very helpful on time and answered all my questions I would definitely would ask for them to come out next time thanks
Billee brooks
2 years ago
Josh did a great job
Melissa Schmoldt
2 years ago
Dan did an awesome job! He arrived quickly in an emergency situation and explained in detail what he was going to do to get the plumbing running like new again. He was very knowledgeable and had my house back to normal in no time! I would definitely recommend Dan and RC Pros for everyone.
Audi came and fixed the home. He did an amazing job. Helped educate on other issues.
Very professional.
Steve Hallmark
2 years ago
Very professional. Great service.
Kathleen West
2 years ago
This company is so far beyond anything I have ever experienced. No customer service, way too anxious to get thei $9350 up front, took them 10 days of arguing with the demolition crew about the fact that we had no toilet! No one takes responsibility, no one cares about the customer. No one shows up on time, and one of the bosses even yelled at me over the phone. They installed a shield into my underground drainage pipe and asked me to sign off on their work before it was inspected by the City. Totally unethical, totally disreputable, do not call them for anything.
Josiah Yosten
7 months ago
Austin cleaned out my drain very quickly and was a really nice guy!
Peyman Etebari
3 years ago
Dan the owner was up front and professional in every aspect of our business dealings. He kept his word and delivered.
Cathy Pacheco
6 months ago
Josh B was very professional, polite, knowledgeable, and pleasant to talk with.
Great company! They fixed my sewer issue that had previously stumped 3 other plumbing contractors. The best part is they did it all in two days. New sewer and peace of mind. I will be using Connectionz again. Highly recommend!!
Lorna Bailey
3 months ago
Josh B gave excellent customer service!
Quality work with friendly and professional staff. Audi made a point to not only to do a great job in a timely manner but also took the time to checked back with me after to make sure I was happy with the installation, flawless job!
Corey Bryant
6 months ago
Audi was awesome. He got or drains working again definitely would recommend rc pros to anyone
mario was on time, hard working and efficient. great workers
Daraja Burganjohnson
a year ago
Josh B arrived faster than expected and quickly fixed the problem. He had great customer service as well!
Dakota Hernandez
a year ago
Highly recommend
Harold Smith
8 months ago
I want to both commend AND recommend Austin Murray as a true professional with good values and a determined focus on the task-at-hand. He was able to immediately diagnose my drain problem and kept me informed every step of the way. He ultimately found and discussed with me a seriously impending underlying issue, and accomplished an effective solution set during his visit. I'm very impressed with Austin's knowledge and technical ability, his positive attitude, and I am definitely happy to recommend him, and RC Pros Plumbing to anyone in the DFW area with plumbing issues!
Lindsay Myrna
2 years ago
Loved everything about this company. They worked with me and helped me beyond my expectations, they also helped me understand what I can do in the future to not have more issues. Ten out of ten service!
Audi did a great job, helped me out of a bind, and was out working on my sewer line. He spent the time and helped me out with a tree root issue. THANKS!
Nicole Rall
11 months ago
Audi was awesome! Very friendly and prompt, explained everything. Tested our water pressure and quality as a courtesy.
Ticie Woulard
3 months ago
Josh B
lovee the services ! Mario was super fast and on time he helped me figure out the problem within minutes and was super sweet explaining what was wrong and what not to do next time!
Mr. Farias was extremely helpful and a pleasure to work with. I would send anyone having problems with their pipes to him and his company.
Angel Nicolas Lerma Mascorro
5 months ago
Rc pros thank you and Audi for helping with our clog!!
Mercedes Martinez
5 months ago
My kid got something stuck in the disposal again. What I thought would be costly and take a while to repair was an easy fix. Mario was awesome and quick. I recommend the RC Pros to everyone.
Wade was outstanding! He went above and beyond to fix our issues, even recognized a potential future issue for us. He was easy to talk to and straight forward, gotta appreciate that.
Great service!! Had problems with my water heater for months, multiple companies tried to fix it. But Mario fixed it quickly and professionally, and for a great price, Highly recommend this company for its services.
We had a followup request after the toilet was repaired but still leaking. Junior was helpful and looked at it on time.
Thomas was very friendly and explained everything so I could understand would recommend to anyone this company
Vincent Collins
3 years ago
Great Service, hard working employees, and fast response times. They not only fixed the issue I was having but also informed me of preventive measures for potential issues down the road. Great Insight and Knowledge.
courtney johnson
a year ago
Called several plumbing company's to get a quote and had doubts when choosing who to go with to service our problem. Thomas was so helpful and made the decision so easy not to mention him and his crew were friendly professional and punctual. Total five star service. I will definitely be recommending RC pros to all my family and friends. Thanks guys.
Dan was a lifesaver coming out to the house on a Saturday night so that I didn't mind that he offered a$60 dollar discount if I would go to an ATM and get $200 cash for a payment to him.
He fixed the problem with a $1600 hydro jet treatment.
He told me that the problem was a collapsed pipe that would require a digging repair for another $3600.
I got two other second opinions that were both $2000 less. One of these companies showed me the problem with his camera which didn't show any collapsed pipe, just some roots in the line. They repaired the line for $2000 less than Dan's quote. I am 70 years old and I felt that I was taken advantage of because of my age and ignorance.
Ricky Totsch
9 months ago
Used them in that I paid the $129 service call but was told it would be $1850 to repair an outside faucet that I had broke the PVC right below the faucet. The parts consisted of a faucet and a coupling. Maybe $20 bucks at most. Junior was my plumber and was extremely nice but had to call his supervisor for a quote. After hearing $1850 I asked to talk to the supervisor and was told by the supervisor that was correct. I said I was in disbelief, this is probably an hour job and $20 in parts so $900 an hour? He said he was in disbelief a new truck cost $70k He finally explained that if they had to get out a shovel it cost $1200 just to dig a foot hole plus the $650 for the rest. I was in disbelief that it would be $650 much less $1850. I dug a 1foot by 1 foot hole to expose PVC to be cut in very soft ground in 10 minutes after they left. I know things are high but really. I have never gave a bad review in my life but I was in total shock. Does anyone know if $1200 is standardized for digging a 1 foot hole? Worse experience ever. Still in shock.
After leaving my honest review I was texted and called COWARDLY and was told there are too many Californians coming to Texas and that I couldn't be a Texan because a real Texan wouldn't complain about prices. I replied I am 62 and been in Texas 62 years and am not a complainer but 1850 for a job I completed today in 30 minutes ain't quite fair. Never dealt with a less professional business. Want to reiterate the servicman (Junior) that showed up was very professional and understanding. Think they may have the wrong guy in management. I was in a bind and they knew it . Very sad way to do business. Lesson learned I should have researched the other reviews prior to calling.
Aliyah Haynie
10 months ago
I love this company Lindsey is the best!
Erica Johnson
4 months ago
Audi did an amazing job with our drains couldn’t be happier! Thank you RC pros
curtis rodgers
a year ago
I was skeptical in the beginning and had called several places but after contacting Rc pros and talking to Thomas Sherrod I was more comfortable. Thomas Sherrod was very efficient and he definitely ease my mind and he was the reason I chose Rc pros. I am very pleased with his work his attitude and will definitely be referring him to my friends and family thank you again Thomas Sherrod
Scam of a company. Stay away! They could not complete the job and gave me some BS excuse. What started as a 10K job was left undone because like leeches they just wanted more and more and more money. These are the nightmare contractors that people talk about. RUN RUN RUN
DO NOT DO BUSINESS with this company!!!!
Audi replaced our water heater, was able to assess the problem quick and we thank him and RC pros for the awesome service
RC Pros is great. They quickly sent Dan who came and explained the situation to us after inspecting the clogged sewage and neighboring pipes. They referred us to the appropriate restoration crew and gave us advice for dealing with landlords. I definitely recommend them.
Very helpful great work Ethic also Professional thanks to Dakota I will recommend to anyone who need plumbing work done
Joshua Johnson
5 months ago
Thank you to RC Pros and Audi Mendez he was great! Very professional plumber and company, definitely recommend.
Mitchell Fike
3 months ago
Austin did a wonderful job install a new angle stop!!!
Mario F. was extremely professional and proficient, I appreciated his quality of work.
Great company great prices! Would recommend to anyone wanting to get a professional plumber to fix their problems.
Alberto did a good job. He was very thorough.
pearlie bell
3 months ago
If you need a plumber ask for josh b he has a lot of knowledge and knows what he is doing.
Josh and Audi were great! They came in the pouring rain and helped unclog the drain gave us a video showing what we would need to do. They were friendly and knowledgeable, very professional, would highly recommend.
Junior is dedicated to his service. He showed up later than expected but still on the same night- he didn’t cancel or reschedule. His professional attitude and customer service is top notch.
Dan showed up found the leak and repaired it sane day! Would highly recommend!
Sean Rodricks
2 years ago
Quick good job and the problem was fixed. Dan was a great guy
We had a sewer backup on a Sunday and RC Pros came out promptly and were in and out in less than an hour. Would recommend to anyone in the area!
Absolute Professionals. Setting an example for other companies to follow. Their dedication to the craft and there determination to get things done in timely manner without sacrificing quality should be standard, and these gentlemen have set the bar very high!
Fantastic Service easy to work with and very very very nice people. I was very embarrassed about what I had done to my toilet it was a massacre. They reassured me that it happens all the time which is very very hard to believe because buddy I blew this thing up. They also gave me grooming tips so I don’t clog my drain up anymore. 100% will call then again hopefully not to soon.
Jacob Clayton
7 months ago
Josh b helped me find out the problem, thank you guys
Alejandro Acosta
2 years ago
Audi is a great Drain tech. RC Pros Plumbing highly recommend.
Stacy Weiner Cushing
3 months ago
Austin did a fantastic job on a holiday weekend. Thank you.
Junior was efficient, professional and came out same day. Highly recommend!
Buen trabajo muy profesionales la atención y trabajo de Rafael Garcia
Mark Gambrell
4 months ago
Austin did a good job.
Alexis David
2 months ago
Josh b did fantastic today with our emergency plumbing issue and helped connect us to a restoration company
Nayely Vallejo
4 months ago
Santino Morandi
a year ago
Brad Schommer
2 years ago
Dan was excellent and showed us problems we would not have discover until to late.
RC Pros did fix the problem I called about (new full valve) but created another, more serious one in the process (loosened the tank, creating a water leak that will now need to be fixed). Bottom line, the toilet still isn’t usable.
Austin came super quickly and was very helpful and professional.
Judith Rinehart
8 months ago
Colin Bailey , our hero, showed up as promised and was handsome cheerful and very competent and QUICK!
We have water!
We have to encourage these young people to become the best plumbers, electricians etc. America NEEDS them!
Ashley Livingston
a year ago
Our rep was Colin Bailey. He was pleasant and accommodating to questions. Definitely recommend!
Thomas helped my family beyond belief and represents this company to the fullest ten stars in my book will be recommending to everyone I know
Amanda Taylor
3 years ago
Called them out to clear a pipe for relatively cheap and they took the stopper off in our yard and let it drain....didnt actually clear pipe, didnt put stopper back on...not to mention was incredibly late when told theyd be here at certian time. Called to tell them it wasnt fixed they said he must be mistaken said they would come fix it but still never did. Called again to get it fixed they ssid theyd come out and again never did. They tried to upsell us the whole time thr first day and I believe he only pretended to fix it so we would think we need their 1000 dollar ervice.
Fast response and responsible with the schedule thanks
Josh b offered great customer service. We appreciate.
davina Padecky
a year ago
Definitely recommend this company. Very affordable and amazing service. Thomas was very professional and great to work with.
David MacDonald
3 years ago
Highly recommend! Daniel Jordan identified the problem, was fully transparent, reviewed options with me, and supervised fixing a major sewer issue using a Trenchless Sewer & Pipe Lining. They were able to fix the problem without having to tear up my sidewalk and yard. All staff were courteous and diligent workers. Plus there is a life time warranty on the Trenchless Sewer & Pipe Lining.
tanner hutcheson
8 months ago
Austin Murray fantastic. Very upfront. Great service.
Sarah van Vuuren
a year ago
Josh and Hunter were great and got us up and running quickly. They were professional and courteous and we’re in constant contact about our appointment.
He came and was super nice. Fixed and assessed issue very quickly. A great representation of the company and would refer plumbing services because of the quality service.
Emily Crosy
10 months ago
Collin took the time out at our house in order to take a look at plumbing issue we had. Thankful for the time and effort he put in!
John Vander Kamp
2 years ago
The discharge rom our cloths washer was coming up into our kitchen sink. Audi M came out and rooted the pathway and did a hyrdo wash on the line. He was great. He educated me every step of the way, had impeccable manners, and was just a great all-around nice person. Josh H followed up today with a camera inspection of the lines. He also was a great person, educating on what possible next steps may be considered going forward. Both gentleman are an asset to the company. Their customer focus is a tribute to the management of this company.
Jorge Escalante
3 years ago
Awsome company the guys came out did what they had to do very professional they do an awsome job
Junior, did a good job and showed up on time.
Un servicio de gran calidad! Buena experiencia y buena comunicacion! Sin duda muy profesionales y atentos a sus clientes.
Craig Mclerran
a month ago
Austin and rc pros did an excellent job repairing my water line
daniah kinani
2 years ago
I DO NOT suggest to get you sewer fixed with this company AT ALL. We brought them over to fix our sewer, and it is still not fixed even WORSE than before. They stole our money and now we have an even worse sewer. Their work isn’t good what do ever and I don’t suggest for anyone to get anything fixed with this company. THANK YOU!!
They did an awesome job. Very quick and kind.
quality of work is good. but back office business practices are questionable. also, they seem to be quoting for partial work. and when you realize that the full work is not completed, they may ask you for more money. Questionable ethics...
Anthony Custable
4 years ago
Dan Jordan has a no BS attitude and I like that. He got right to the point of the issue without going through different scenarios and adding up costs. He even took videos of each item so that I could see the progress of the drain cleaning and we took care of everything inside the house. Highly recommend for a fast and easy experience.
john papadopoulos
a year ago
Audi was awesome! He was communicating with me the entire time from the time he got to the jobsite until he left. He is a super valuable asset to the company and would love to use him again if needed! Thank you for your quick, professional and prompt service!
Ruben Rodriguez
6 months ago
Great customer service and has good knowledge of sewers
Mary Wasserman
3 months ago
Austin did a wonderful job diagnosing the issue. Would highly recommend him. Very courtesy and knowledgable.
Dan , Josh, Alejandro did good job
Josh and Luis were great. They explained everything to me and answered all of my questions. I truly appreciate their service.
Piper Kinzel
8 months ago
Mario was exceptional in everything he did for us! His customer service was over the top, and I cannot thank him enough for his help.
Carita Stevens
2 years ago
Josh was great on findingtheyasleak
Alllie Treviño
8 months ago
I highly recommend RC Pros Plumbing! Temperatures dropped to freezing and we had a water heater emergency. The company responded within 3 hrs of my call. Collin was very nice, professional and informative.
Danny Cazzola
3 months ago
Paid $89 for a quote of $850 to replace a faucet. When I told him it was too much he lowered the quote to $750. When I told it was too high I was then asked what would you pay. I don’t have time for over priced pricing games. I paid another plumber $170 to do the 30 minute job.
Austin was very helpful in determining the cause of our plumbing issues and offering solutions
Josh B took care of me and did an awesome job! Thank you!
I knew I had some issues with my plumbing when I heard a gurgling noise coming from my shower drain whenever I flushed the toilet, so I did a quick search on google for plumbers in my area. RC Pros were the ONLY plumbing company (out of the 3 that I called) that could have me scheduled and seen that same day! Not only did they show up on time, they were extremely professional and informative. They also provided financing which made everything stress free. I will be a life long customer. Highly recommended.
Jason Capitel
7 months ago
Austin is amazing
sugeyl Ramirez
a year ago
👌👌👌👌
Great service. Have used them four times and they are always prompt and professional. Junior and Eduardo were fantastic. I also purchased the membership because I plan on staying a customer.
Mario and Josh explained everything in Detail and provided excellent service! They also explained the benefit of having additional add one later
William Perlman
a year ago
In .my opinion this company is deceptive in their advertising. It extremely important to carefully read whatever it is that they ask you to sign, especially if they ask for your credit card. In fact I strongly recommend that you do not ever use this company. Check out some of their reviews on YELP.
Ashfia Naheed
2 years ago
They came out after deep freeze and were honest, informative and easy to work with.
RC Pros mails out coupons that says free second opinion and free sewer line inspection but they don't honor the coupons. They want you to pay a trip fee of $89. What? Don't they know what free means? These guys are crooks.
Junior arrived and immediately began to assess the damage. He was very professional and gave recommendations of what we needed to do to rectify our issues with the overflowing toilet. He also took pictures and sent them to us for documenting purposes. He was an Allstar in our book. We can now use our Master Bath again. RDS
Stephen McCaffrey
2 years ago
This will be post 1 of 2. I am in the midst of replacing my building sewer and sewer main using the trenchless epoxy lining technology. Work completed so far is:
i) initial snake & initial camera to locate sewer break
ii) access hole dug in front yard, cast iron cut away, and pvc w/ rubber couplings
iii) camera assessment to review building sewer and main sewer
iv) access hole dug to replace front clean outs
Josh, the supervisor, and I had extensive conversations on the plan, the multiple stages, what to expect, and an estimated timeline. I have been happy with service to date, and recommend RC Pro Plumbing.
Special appreciation to Alejandro for allowing my 3 year old son to ask 100+ questions and taking the time to answer him.
Charles Mangum
6 months ago
Junior- got my shower back working with no problem. Great job
Austin was excellent on explaining the repairs that need to happen on the home I am renting out.
Audi is AMAZING 10/10 would recommend for service
Price gouged in a pinch. Job was done in a flooding situation but they took advantage of it by charging more than twice any kind of reasonable price.
Steve & Jen Mohon
a year ago
Dakota was our tech, he arrived early, he fixed our leaks in such a timely manner and explained the whole process to us upon completion. Dakota is very professional and personable, my husband and I would definitely want him to fix any future issues and would recommend him to anyone. Thank you! Keep up the good work!
I had no running water and called a technician from RC Pro's out. The guy came out at 9:30PM on a Saturday and was only there for not even ten minutes. I told him the situation and he looked outside and then on the inside and then just said well I can give you a quote to dig a trench to find the problem. He sent me a quote for $5,000 and charged me $250 for coming out there. Two days later I had another plumber come out and he fixed the problem in less than 30 minutes, AND HE DIDN'T HAVE TO DIG A TRENCH. So basically RC Pro's charged me $250.00 for a service charge and the dude did not even attempt to fix the problem, did not get out any tools or anything and just suggested to dig a trench to find the problem. I get that there is a service charge, but to charge someone $250 for ten minutes of their time and then give you WRONG information is wrong. They are not professional and will rip you off!! I tried to call them and discuss the situation just to get reimbursed some off my money but they are rude and say there is nothing they can do. NOT A COMPANY I WOULD RECOMMEND DUE TO THE FACT THEY LIE AND OBVIOUSLY DO NOT KNOW WHAT THEY ARE DOING.
Margaret Chikombola
3 years ago
RC pros came out and took care of my clogged sewer line within 2 hours. Dan was honest and straight forward about repairs, i would highly recommend this company. Great team!
Junior is kind and work so hard.
Dan and his crew were professional tried to ensure our replumb was completed in a timely manner after winter storm Uri. They have a strong attention to detail and will work to make sure that a job is done right. I would definitely recommend them if you want your plumbing job done up to code.
Apurva Parikh
2 years ago
We had a clog in our upstairs drain that also connects with ac condensation line. Dan from RC Pros came within 20 minutes of calling at 10 pm, suggested a hydro jet flush to unclog and flush out the gelatinous build up in the drainage pipe.
Do not use them ! Horrible! Horrible service
Josh B. Gave us a good customer service and advice.
Austin did a great cleaning our shower drain. Great professional work.
Victoria Aguilera
8 months ago
Mario is great! Thankful for his help during a stressful process.
Elise Bissell
2 years ago
We came home from a trip out of the states to a huge mess after the recent snow storm. RC Pros came out as soon as we got home and turned off the water that was pouring out of the garage ceilings and stopped the water from flooding the downstairs bathroom and family room. They have been amazing, timely, friendly and best of all great with my dogs! We highly recommend them. We have actually been using them for several years and never been disappointed.
We had issues with a toilet flushing in our home. Our technician, Lindsay Merrill showed up on time. She was very professional and friendly.
Company was contracted to do “cure in place” piping, understood to be for all of the house building drain, and it wasn’t. When we had an issue with it, the manager came to our house with his assistant and was one of the rudest, most disrespectful, unprofessional individuals I have been ever encountered. We even went out of our way for him, putting our barking but friendly dog in his crate and stopping an audio recording when he requested it. (What did He have to hide?) He proceeded to extort me into paying our remaining balance before he would turn our water back on even when I told him I would honor the contract terms of paying the second half of the bill upon job completion.
Postscript: Company manager called me complaining about this review and tried to get more business from me. He is not getting any more, and the review is not changing.
STONER HISTORY
2 months ago
Worst receptionist ever...The guy could told me it was 5 different pricre and when i ask him to tell me what this mystery charge was I didn't understand..He literally started to mumble into the phone incoherently on purpose and then said sorry lines breaking up amd then hung up ..No call back either.
richard amoedo
a year ago
JUNIOR AND EDWARD
VERY SATIFIED WITH THE WORK.
Junior was fantastic. He was professional, knowledgeable and courteous. He walked us everything and did a great job!
Gave me discount he is nice guy
Audi and Devante were here on time, dis a great job clearing our French drains. Would highly recommend them to our friends and acquaintances. Thank you so much!
I had a clogged tub drain. Daniel was quick and efficient. It took all of 15minutes to get the job done. I would highly recommend using him.
Highly recommended this company! They do a great job at a great price!
Sidney Nascimento
a year ago
Benjamin Furniss
a year ago
Shower drain has been a disaster since I moved in to my most recent home. These guys came and fixed every thing, they were on time and very professional. Haven't had any issues since.
Elizabeth Lewis
5 months ago
Great service given by audi, call RC pros!
Steph “Steph”
3 years ago
Dan is the man! On Sunday my toilet got clogged by a bar of soap. I called Rooter Connectionz and spoke with Dan. He offered a very reasonable price for the situation as I explained this really was due to bar of soap clogging the toilet!! My appointment was for the next day, but was rescheduled for the following day. Once he arrived after hours and saw with his own eyes this was SOAP, he started working and fixed it on the spot. I asked him who do I make out the check to and his response...NO CHARGE! I have to say I was in shock. He said, it was because of the resched. and time of arrival. I asked if he was sure? He replied Yes, it's ok! He apologized for the delayed service and wished me and my family a Happy Thanksgiving! This is what EXCELLENT customer service is. His company can handle my plumbing issues in the future. Thanks again Dan!
It’s 110 degrees out … air conditioner went out… the were quick and got it fixed before it was 110 inside.
Man know how to fix a toilet for real willing be calling again.
Josh B. Was awesome, took care of the issues and was highly professional and courteous.
Deborah Jennings
2 years ago
Josh is an awesome tech and i was pleased
Rhonda mcdonald
4 weeks ago
Josh came and completed an estimate. He checked for leaks and did a full walk thru on prices , availability. Prices is competitive and quick response time!
Hector Gutierrez
2 years ago
Very professional and personable and great service
Anthony Rodriguez
2 years ago
Mario was very professional. Highly recommend!
Austin did a wonderful job hydrojetting our bathroom sink and explaining what needed to be done. Also bought a membership
They did a great job! They were very professional and friendly. When I called around, they had the best prices. Glad I went with them. I definitely recommend.
Philip Flores
8 months ago
Dan only plumber that answered after a hard freeze hit Dallas.RC Pros
is a One stop shop
Mario was very professional, informative and friendly. Highly recommend.
Good friendly people, helpful, and all around great service. Audi was my guy and he was amazing! Definitely the go to guy!
Jennifer Spears
3 years ago
Dan came out to my home and was able to diagnose the problem that I had. His Customer Service was phenominal. He is very knowledgeable about was he does. Dan is a complete asset to this company. I don't know how I got so lucky to have this gentleman come to my home but he did. If I ever have another plumbing issue I will defintely call this company & specifically ask for Dan. Thank you so much..... Keep up the great work Dan Aplus all the way!!!!!!
Audi was very awesome explaining all services and repairs
Junior was amazing definitely got the job done
karlee williams
8 months ago
Mario was fantastic! He was so responsive and attentive to us. We have had major plumbing issues since we moved in, and he was so helpful in getting our pipes fixed and replaced in a timely manner.
Ehab Moe Abde
2 years ago
I would recommend this company
Jose Angel Castro
2 years ago
Audi did great when I I requested a plumbing job from RC pros couldn’t be happier with the results
Junior was professional and helpful.
They were very professional. They explained everything easily and were very nice about explaining the details to me.
Amazing team Lindsay always on top of things digging crew very nice and clean work very highly recommended
Mario was my service provider and he was on time, professional, nice and I would recommend me to friends and family.
Glenn Moore
11 months ago
Very nice and helpful! Josh and Mario were very prompt and worked hard to help us out. They gave us the information we needed.
Collin was great! Came out for maintenance and gave us some great cost effective advice. Thank you!
Heather Barnes
10 months ago
Called them out to unclog a bathroom drain. Lindsay showed up promptly and had us up and running in no time! She did a great job!
Raju Uppalapati
8 months ago
Austin Murray showed up on time and advised about the problem and got them handled at the best!!!
Isaac Castanon
a year ago
Lindsay was just so nice to work with and holy moly is she a people person just love how easy she made the whole process and explaining it 😊
Junior was my technician. Great guy. Explains well, friendly and informative. He’s a keeper.
Rafael García: tiene buena atención muy amable y dan buen servicio
Let me just start with this: Five months later, and our yard is still torn up! The list of issues is endless with this company, but the root of the problem is mismanagement and lack of communication. I've had one crew from this company come in behind another and point out workmanship issues from their our team! And if you want to get an update on the project, you have to take drastic action of threatening to revoke/contest funding or legal action, as messages routinely go unanswered. Save yourself time and the headache...go with a reputable plumber, not this circus of a company.
---------
Since RC Pros responded and suggests the facts should be reviewed, I’ll outline them for everyone.
FACT: RC Pros was hired to complete trenchless repair on a portion of our sewer line under the foundation. Upon further review, the cast iron throughout the house was in poor condition and the recommendation was to complete the relining of all sewer lines at a cost just under $30k.
FACT: I asked Dan if we should consider a re-route option, given the overall condition of the cast iron. Dan assured the trenchless would be a better option and would resolve all problems.
FACT: I had other quotes for replacement and reroute options, one being nearly $10k less. Since we already had holes and tunneling started, it didn’t make sense at the time to change companies.
FACT: Trenchless/relining failed. We continued to have issues with the master bathroom. RC Pros did come through with a reroute as part of their warranty, but only after having the threaten revoking funds and sending multiple videos and photos proving the issues persisted. Furthermore, initial messages of ongoing issues went unanswered.
FACT: I told their crews TWICE that the reroute path crossed a gas line to the house that was not marked, and the path extended beyond the property line into my neighbor’s yard.
FACT: Crews proceeded with digging the trench despite the line not yet being marked. (Violation of State law TUC 251.151 and TAC 18.1.)
FACT: Due to gross negligence, crews hit and ruptured the gas line, endangering the lives of my family inside the house. Gas fumes also filled my neighbor’s house, endangering their lives as well.
FACT: Underground utilities were marked the day AFTER the gas line incident.
FACT: Initial reroute trench was dug and sewer pipe laid extending beyond the property line (previously pointed out).
FACT: I had to contact the City Inspector to enforce the issue of correcting the pipe location to not extend beyond the property line.
FACT: Crew that came to work on resetting master bathroom toilet commented that previous work that had been done with the relining method was not done correctly. Toilet flange was not secured to the foundation in any way; screws just went into dirt and the concrete wasn’t filled in correctly.
FACT: Repairs to correct the above issue were also done incorrectly. This time the toilet flange was not set level and raised to high on one end. As a result, the toilet would not sit all the way down and now has ¼ inch plastic shims all the way around it so that it can accommodate a poorly installed toilet flange.
FACT: While trenching, main water line to the house was damaged. RC Pro technician attempted a repair which later failed. RC Pros was slow to respond, and insisted the break was from an irrigation line before even coming out to assess the issue.
FACT: When the technician did come out, he stated that Dan sent him with irrigation repairs parts and he did not have parts or tools to repair the main water line leak. He did determine the leak was in fact from the failed repair that was previously done. As a result, we had to go another night without water.
FACT: While RC Pros has done warranty work and the reroute at no additional cost, we still have piles of dirt and sod in the yard that has yet to be leveled and returned to pre-work condition.
FACT: Communication from RC Pros has been minimal at best through this entire project. There has been no ownership of issues, but rather just deflection.
Austin was wonderful!!! Great service under short notice!!!
Julian Montano
3 years ago
Would defiantly recommend using this company. They were very responsive and quick to find my problem and come up with a solution.
Audi was very professional and clean. Would highly recommend RC for your plumbing needs!
Austin was very professional and precise in explaining what my options were. Like that he didn’t push extra service, as I hav to consult m spouse and other family members. Thank you for the prompt and quick professional service.
becky johnson
5 months ago
Audi was the plumber who came to help with our toilet installation he was very nice and a great plumber thank you RC Pros for sending out a great guy like Audi.
Medora Chidlow
a year ago
Wade was great very professional!
Charles Klofas
a year ago
I was having a great deal of difficulty with root intrusion in my sewer line and had been given multiple estimates in excess of $10K. They were able to provide an effective solution that I had not been aware of for considerably less. The technicians were consummate professionals and very courteous.
Price gouging!! I had a burst pipe during the winter storm. Immediately upon showing up they were trying to upsell and rushed because they were short on time. Showed them the area I found that had the burst, but they didn't even inspect to confirm. Instead they wanted to charge $3k for water shutoff valve they were going to install. Yet they would not have time to repair burst pipe until later in the week which is the source of my actual problem. If they had time to install water shut of valve for $3k why not make time for burst pipe. Excessive charges in time of need is not good business practice. I would stay away from this company unless you want to be taken advantage of.
Fast and efficient! Great customer service, Audi the drain tech got the job done! I will be using and recommending to my friends and associates!
This company will get get the job done they don't play they will tell you the promblem straight and tell you the means to fix it they are top notch workers who do great excellent work need a responsible job done call RC pro,s and let the pro,s handle it
Judy Blackwell
4 months ago
Audi did a great job.
Austin did a good job explaining what we needed & took care of the roots in our pipes
He was super friendly! Josh B. did a great job.
Chris Hernandez
a year ago
We thought it would be a straightforward drain clog/cleaning. It was more serious. The drain pipe was sagging. It was a big job and happily everything is back to normal. Junior started the job and verified it was correct. He was extremely courteous and professional. I would call for him again. Thank you!
Audeliz Mendez
4 months ago
Couldn’t be happier with my plumbing repair. Call Audi he is great.
Scott Tinkham
9 months ago
Josh B was awesome working way after hours to get the job done. Really appreciate his work ethic….
WWIIHISTORY 69
2 years ago
I had a free camera inspection for the sewer line, which I am grateful. I believe the product is my best choice, but the price is way too high for me.
jaylen mcpherson
2 years ago
Very punctual and efficient!!
They use the low coupon discount to lure customer then charge a $89 service call fee and they also collect payment before the work is started, then they start adding on additional cost for services they need to perform. About to report them the ftc.
Allison Fair
11 months ago
Everyone that actually came out to our house to work on our slab leak was absolutely amazing and incredibly professional. The ONLY reason I am not giving 5 stars is because of the dispatch team. They over schedule the teams and tell the customers that their team will be out one day but then wait until the last minute to tell you that’s not going to happen and they will have to push you back to a different day after you have already moved around your work schedule to accommodate. Nothing actually happened on any of the days dispatch originally advised us and we were constantly being told last minute that someone was on the way so it made it incredibly hard to plan accordingly with work.
RC pros did a great job of flushing the tankless water heater and assessed the problem quickly. Plus, they came when other plumbers were fully booked.
Eric Johnson
5 months ago
10/10 service from Audi! He was very knowledgeable and helped us with our issue at home. Thank you RC Pros and Audi!
Jr was awesome and very professional. Answered all our questions and kept a great communication with us and the owner of the house. Thank you for the great work :)
Dan was very helpful by determining issues with the plumbing. Def recommend Dan on your next work! Thanks a lot!!
Chataqua Mangum
6 months ago
Thank you for explaining and completing the process with professionalism. Awesome service.
Dan O'Connell
3 months ago
Great service, explained the process and was thorough in the work.
Austin was friendly and informative. Prices were a little high but the work was solid
Great service! Highly recommend contacting them, they will find and resolve your issues asap!
Aydin Bayircikli
2 years ago
We had to call this company during winter storm because of a frozen pipe line. They found the water softener faulty. They said that needs to change. We have a small baby, we did not know any better and ask them to sort it out. Job was not completed for 3-4 weeks after.
Cost $5000
Did guy charging you $2500 for the same thing he goes and picks up from Home Depot for $850.
My god!
Would I ever call them again?
No Sir!
Shirley Clark
5 months ago
Josh B came out and established flow for my pipes
Josh did a awesome job.
Getting us fixed up
Jerrod Bowring
3 years ago
Company was very professional and prompt. I highly recommend them.
Miata Carroll
a month ago
I can across this company doing a Google search for plumbing equipment. I checked them out for the issue I'm currently dealing with, and Austin was very informative, professional and thorough.
Josh was very professional, fast and courteous.
John B - nice to work with
Kelly Porter
7 months ago
Junior was great! Professional and thorough and friendly! Highly recommend!!
They tried to fix it but it didn't work and the pipes from the laundry popped again and now they wanna charge me 129 again even tho i paid them yesterday and its all a scam
Jason Cameron
4 years ago
Best service I have ever had! Good people good, work ethic, and people I can trust! Highly recommend.
Dan came out and did a great job explaining the process. Very professional.
Hillary Bintliff
2 years ago
Dan did a great job and fix what I needed. Very professional! Would highly recommend!
Kyrrin Roundtree
8 months ago
Mario was very efficient and helpful I would definitely recommend this plumbing company !
Laurie Beall
9 months ago
Josh B. and Austin were professional and explained what was going on, and what could be going on. Excellent work.
Josh did a great job and finished the job to our satisfaction. We have used RC Pros Plumbing many times and have always been happy with the work they have done.
Alberto was efficient and communicative
Eduardo Claros Adad
3 months ago
Monica Naranjo Lopez
a year ago
Junior was awesome and very helpful!!! I’m very thankful he was able to help us with everything!!! Thank you so much!!!!
This company is AWESOME!!!! Dan and Nick came out to my property right away. They were extremely professional and knowledgeable. Two other companies came out before them and were unable to locate my leak. They were going to charge me a ton of money to keep trying to locate the leak and repair it. Dan was able to detect the leak right away. They also made the repairs super fast. If it wasn't for this company, I would not have been able to close on my house on time. I am very thankful for them and highly recommend them. They are my new go to plumbing company. You will not be disappointed!
Braydon Ellis
2 years ago
If you have any kind of plumbing issue, I highly recommend RC Pros. I had an issue with my garbage disposal, as well as a major drain clog, and couldn't find where the issues were at by myself. I called RC and they were extremely professional with helping me out. The workers were beyond helpful, especially Mario.
Bailey Muehlstein
8 months ago
Mario’s service has been exceptional. He’s gone the extra mile to take care of us and the needs of our home. He’s been thoughtful to explain details to us and followed up to make sure the work is done properly.
Nicole Grandjean
2 years ago
Need someone to MANSPLAIN how water and pipes work and want bad customer service? Call these RC Pros... If they actually make your appointments!
What an experience! We had a leak in the front yard and called RC Pros, they were responsive at the initial call and came the same day to look at the leak.... we receive a quote for over $5k where they stated we needed another system to depressurize the water before it came into our house..... even though we already had one. The mansplaining went on for a good 40 minutes about how water impacts everything.
Being first homeowners, we were the perfect couple for them to scare into signing a contract the same day stating there could be additional issues if it's not fixed ASAP. Unfortunately they skimmed over it really fast and then asked my husband to sign. After sleeping on it, I called another certified plumber where they came to look the same day and stated this was a $200 fix!
I called RC Pros and asked to cancel (the next day), and they stated that if we wanted to cancel, they would charge us $1k for not doing any work. I then asked them to at least give us a credit so they allowed us to have a credit on our account (for a few months).
Since we didn't want to lose our credit, we had them come and update our water heater.... talk about overpriced. For them to update some parts and put it up to code, it was almost $3k!!
After we agreed, it took us almost 2 WEEKS to get our invoice to start the job. My husband and I called them multiple times to just get our invoice to start the job where they had incorrect prices on the invoice. After almost 2 weeks without water, we finally got something scheduled. A follow-up appointment was needed, but still... no call. So, we continued to call to schedule an appointment where the lady was extremely rude.
After we finally got everything done (almost a month later), they must have not wanted to get paid the remaining balance.... Again, we had to call them to ask when we were going to receive the final invoice. So, this place is overpriced and has the worst customer service.
My advice, CALL ANYONE ELSE!
Doug and Josh came out quickly and gave us a great explanation of their system. Much appreciated!
Regina Cross Cook
5 months ago
Colin was great! Truly appreciate the quick response! I would totally use them again.
Audi came out late in the night and assessed the issue with incredible knowledge and understanding of our situation. He was kind and efficient and I couldn’t be more pleased with this company and this man.
Eliakim Adams
5 months ago
Lindsay came to my house and was very very helpful I love how friendly and kind she was
Lindsay Crawford
5 months ago
Josh B and Alberto were great! Found the problem.
Kevin Leahy
10 months ago
Collin was great, really explained my whole situation to me. Would recommend
Wendie Astorga
2 years ago
Maria Salcedo
2 years ago
Audi was great. No complaints from me. got the job done fast and better yet did the job right!
Audeliz Mendez
7 months ago
Audi gave us great service our water heater was old and needed replacing he was very profesional and just great. Thanks rc pros for having great guys like him on your team.
Dan helped us out a lot! Very professional!
I'm out of $525 within bout 45 mins for a stopped up toilet that they couldn't get unplugged. The company doesn't refund anything for not being able to get the job done. I should've call Mr. Rooter.
Edu S M Kitondo Healthpreneur
3 years ago
Proud to associate with RCPP.
Keep up the great service.
Loyal customer 👌🏾
This 1 star review is because the attitude of the camera technician. He was extremely unprofessional and rude. It seems like he's had a very bad day before he arrived at our place, which is understandable. But he dumped all the bad attitude on us, which was really unprofessional. He didn't want to listen to our explanation on the situation. It seems like he didn't care at all.
We had another technician from RC Pros came over couple days ago to unplug the drainage. The camera technician stated he didn't care what the other technician said. He interrupted us. It seemed like he was in a hurry and didn't want to waste a single second on us. There was no greetings to either me or my husband. They drove a truck with other company's logo.
We had to deal with the home warranty company at the same time, and he didn't care about it at all. That was when we wanted to tell him about what the other technician said, but he even didn't give us a chance to talk.
To me, it feels like he has no respect to his coworker, his employer and his customer.
We did end up knowing that we have broken pipe due to the root, but we definitely wouldn't use RC Pros to fix our pipe.
The whole experience was really unprofessional.
Update -
I never told him to lie to our home warranty company. We knew that our home warranty company doesn't cover root issue. I also expressed my concern to him at the very beginning that we were afraid it would be root.
On the other hand, he was really rude to the home warranty company on the call, he told us that our home warranty company was bad. We were trying to explain to him what the first technician told us and we wanted to hear his opinion. He cut the conversation when we were talking and accused us lying. He didn't show us where the root at while he was doing the camera inspection, it seems like he didn't have the interest to explain anything to us.
I've been asking for the recording of our inspection for few times, the company promised that they will send me the recording. It's been two months, they stopped replying my email after I told them I was not going to remove the negative review.
I now even wonder if there was really a root or it was a scam. otherwise why we are not getting our recording when they promised us multiple times that we would get it. We will hire other company to do the camera again and I'll keep this review updated.
Eric & Shantel Martinez
3 years ago
I received an advertisement in the mail regarding unclogging drains for $69 from RC pros Plumbing. A local and stated reputable company in Irving,Texas. When the gentlemen arrived to my home and tried to unclog the drain he stated he was unable to do so and in order to unclog extensive work would be needed. Something along the lines of going in walls etc. He than advised me to have him place a camera in the plumbing, due to the fact that I may have a bigger issue on my hands. He did not charge me the $69 for the attempt to unclog the drain but up charged me $129 to identify issues with the camera. My diagnoses was that I needed about $12-18k of plumbing work done to the home!!! As a new homeowner that was not in my budget but I thanked him for his time and paid the $129 for his work. Two months later I just couldn't take the clogged shower and tried my luck with another plumber.
Thank you to my great neighbors on Next door I found a reliable plumber and came by today. He not only unclogged by bathroom drain successfully but a sink drain that needed some help as well. All this done for under $200. He than took a look at the plumbing as an act of kindness. Stated my plumbing was in good condition in fact there were some new PVC pipes added to the home recently when purchased.
It is unfortunate that there are contractors out to get homeowners. Please be aware of this company and their false advertisements.
Mike Wedemeyer
2 years ago
As an Insurance adjuster working the Ice storm I have seen several of their invoices. Complete price gouge. Over $3,000 for what I have seen other local plumbers charge less then $300.
I had a great experience using this company. Spoke with Dakota Hernandez and that guy is so easy-going, knowledgeable, reliable & professional as can be. Someone you would want to be working on or around your property for sure. If anyone needs work to be done proficiently, call that guy.
Jessica Trice
2 years ago
Great service can be hard to find especially when you need help quickly. Rc Plumbing fit me in on short notice and their employee Mario did a great job providing professional and high quality work.
Makena Adams
7 months ago
When Lindsay came to my house she was very professional in everything she did, she knew exactly what she was talking about when answering all of our questions.
Easy and convenient. I so grateful
Tuesdaynighttalk BigC
a year ago
Junior Aviles was very professional and explained everything to me and my wife. Thanks JR.
I called this place in emergency with busted pipe & they wanted $350 just to come out but couldn't guarantee that would be applied to any work. Then they had a canned response when I mentioned price gouging. Stay away from this company.
Dan and RC Pros have been amazing. They repaired our sewer line and then a few months later it backed up again. Dan came out right away, inspected the line after hydrojetting it with the camera and noticed that the city side sewer has a break in it.
Extremely pleased with there service and the work performed. We are now working with the city to have its line fixed and replaced so we can have both sides joined together working properly.
Beau Andersen
2 years ago
Mario Farias was punctual and polite!
I was in an emergency situation, and Lindsey came out and saved the day.
Just an excellent professional doing the job late at night. Thank You
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