Best Outdoor Lighting Installation in Indianapolis IN

Jorge and his partner were excellent. Explained everything they were doing as they went. Very professional.

Tech was friendly and knowledgeable Issac Wright was my tech and he did a thorough job reviewing my electrical systems in my home. He performed a repair to an exposed wire in my circuit board. Thank you so much for your professionalism and your great personality!

Christian arrived on time (big plus) to assess my indoor air quality. He was professional in every way and efficient in his testing. The price was reasonable and only took 30-45 mins.

He explained the process and did a quick inspection of my mechanicals.

Having my air tested was important to me, nice to have a peace of mind.

James Pabgett was the best! So professional and straight forward. Membership is definitely worth it!

I called them to repair the AC for our carriage house rental apartment. They came that day (which was great!) and the initial agreement was $95 trip/diagnostic fee. He listened to my description and in about 2 minutes told me he needed to replace both the compressor and the fan motor. He then spent about 30 minutes explaining their annual maintenance fee I could purchase (almost $600/year for our full systems), taking pictures and sending those to his shop, talking to them on the phone from his van. He then returned and showed me on his tablet an initial quote of about $560 which included an itemized $75 fee for him to get the parts. I asked him if that included the service fee. He said, “parts, labor, everything.” I agreed. He clicked the accent button and the price jumped to ~$780. He explained the increase was because of the extended diagnostic time required, because he was here more than half an hour diagnosing the problem (even though that included a sales pitch for a maintenance agreement!) I asked why I was charged more after agreeing to a price, when he diagnosed the problem so quickly and spent most of his time in the van writing up the estimate and trying to sell a maintenance plan when he had been able to tell me in minutes which parts needed replacing. He said he doesn’t like the system either but that’s what they do. I said the price might be fair but it feels really shady to raise the price after I accept, right in front of my eyes. He called his manager then told me the best he can do is $600. He would not let me talk to any manager. I said ok, but it still feels shady to raise the price after an initial offer. He then clicked to accept that and the price went up to $698.46. He apologized, said it’s their system and he has no control over it. I went ahead and paid them that price. He did the repair. It didn’t work. He took it apart and said he’d crossed some wires. He attached them a different way and then it worked. He sprayed it down with my hose and said that was $130 service he was doing for free. It was a very odd way to price a job, and based on their increased fees I felt cheated, because they apparently charged me for time spent trying to sell a maintenance plan. They knew it was a hot day and I’d pay anything they asked. I don’t think Ryan cheated me, but I think their system is out of his control and not honest up front. If they wanted to charge almost $800 they should have just charged that up front. If my complex problem risked an extended diagnostic fee they should have told me that up front. I definitely don’t feel comfortable asking them to return for any other services.