Best Emergency Septic Services in Indianapolis IN

Alex p. Was great! He arrived nice and early and got right to it. He explained everything, showed me images and reviewed things he saw. Very professional and curteous.

Spoke with Susie to have a pit pumped and cleaned. She was very rude and insulting when I didn't know the proper plumbing terminology. Just based on the lack of customer service and common courtesy, I will be taking my business elsewhere.

Dylan was wonderful. He let me know when he would be at my home, showed up on time and did a very thorough job of making sure my furnace was in good shape. He and Armor Air never make me feel pressured about purchasing services and give me realistic options that fit my budget. This is the second time Dylan has been out to my home and he is always friendly and professional. Due to this quality of service and transparency, I will continue to utilize Armor's services.

This guy has tons of experience and an honest heart. You’ll never regret giving him a call!

They came out to unclog a main drain. They were not successful because their cable wasn't long enough. They rescheduled to come out with a bigger machine. But they didn't show and didn't call. When I called, Denice said they were on another job but would come out after that. When they still hadn't come out I called in one more time. That's when Denice told me they wouldn't be able to come that day at all. But no one had bother to let me know until I called. She said they could schedule for the following week. Instead I went with another company that could come out on Saturday. But that company only had a 100 ft cable and that wasn't long enough. So I tried one more time with Curt and Jerry because they confirmed they had a longer cable. I scheduled it for today but told Denice several times that it couldn't be between 2:15 and 3:15 when I had another commitment. That's exactly when service person called to notify that he was on his way. When I told him I couldn't make it then, he asked if my tenant could. I told him I would check and call back. It took all of two minutes to learn that in fact my tenant was home and could meet them. But by the time I called back serviceman said he was already on his way to another job and couldn't do it, but said he'd come over afterwards which should be some time around 3 pm. I called at 3:30, Denice couldn't tell me when they would be over but assured me I was next and they would be over today. I asked if she could check with them to make sure they could make it. She said she couldn't bother them. They never came. When I tried calling around 4:30 - office was already closed. Denice never called to let me know they wouldn't be coming over. Pretty lousy customer service. I'm disappointed because I had used Curt and Jerry before and they did good work. But this was repeatedly poor customer service.

Helpful, kind, informative, thorough

The guy was great. Recognized the problem and fixed it right away. Could not have gone better.

Easy to get a hold of this place, every time if I need to a service With shorty notice they always try their best to work things out

My husband and I are in the middle of purchasing a home and Max Haas was chosen by the seller (and paid by the seller - not us) to complete a full inspection on their septic system. The inspector (name has been removed) reported that the septic tank was in good condition (evaluated by probe), the distribution box was in good condition, and the finger system as well. They reported that all of the fingers were ranging between 2-2.5 feet in depth, with only one at 3 feet.

After calling every septic company in the Indianapolis area, I was able to determine that Max Haas is the only septic company in Indianapolis that does not believe in septic dye tests. I spoke with over 10 reputable companies that all rely on this as a major component of determining if a septic system has failed.

After having another very reliable company come out to inspect the septic system for another option, we were able to determine that Max Haas reported incorrectly on all of their findings.
1) The septic tank is not in good condition. In fact, it did not have a baffle installed. Max Haas did not even report this.
2) The fingers range between 3 and 5 feet deep. This tells me that Max Haas did not even actually check the entire finger system as the inspector reported very differently on the depths of the fingers/laterals.
3) There was no disturbance around the distribution box. When I spoke to Max Haas over the phone, they assured me that the D-Box is the heart of the septic system and this told them everything they needed to know. When we found the D-Box during the 2nd inspection, there was absolutely no disturbance in the area to the grass or dirt. Please tell me how you can inspect a D-Box without disturbing anything around it? For those of you who don't know, this is underground.
4) If every reputable company in the Indianapolis area relies on dye tests, Max Haas should do. This is an industry standard and should be treated with professionalism. The dye test was able to tell us that there was a drain in which the dye and sewage was leaking from and going into a nearby creek. We tested all of the drains on the home and found that when we put water into two of them (we waited for each to drain in full before moving onto the next), and sure enough, the dye and some sewage came out of the drains. These drains were buried and somehow (intentionally or unintentionally) went over the finger system, causing the sewage to connect to the drain and leak into the creek.

It sounds to me like Max Haas gets great reviews on pumping systems, but they really did not perform at all for an inspection. They charged the seller $300 for a faulty inspection, assured all of us repeated times they were confident in their evaluation of the system (they reported it was in good, working condition). Yet the home has sewage leaking into a creek that connects to a major lake in the nearby area.

These people have no respect for their customers, or their property. My outside internet line was cut or compromised while they were working at my house. Which inconveniences with no internet for 4 days, not to sound millennial but we all depend on internet, and they also ran over my downspout on my rain gutter, and they left trash in my yard. When I call to let them know my dissatisfaction, they try to tell me that it’s not their fault and I will just have to wait for internet provider to fix it. No apology, no concern, no empathy, and no respect from them at all.
This is a costly service that I’m paying them for, and they need to
1. Have more respect
2. Be more careful in their work
3. Be courteous to their customers that are giving them their paycheck!
I understand mistakes happen, but they need to have some empathy and treat people like human beings! “I’m sorry” goes a long way.