Best Plumbing And Heating Systems in Greensboro NC

I was approched at Home Depot and offered a AC service. I agreed as summer approches and also asked if they could check the heat system becuse I thought my bills were a tad high over the winter. They said yes, for an extra fee which was fine.

The service person showed up and right away informed me that my unit was thirteens years old and they are only meant to last 10 years. After farting around for a bit, I was left with an service estimate of $6000.00 for various things that he said were bad. He also said my heat was running expensive because my heat was running on emergency heat due to the fact that my unit needed freon. But you can't get that freon anymore (although 894.00 of his estimate was for freon) so I would need to replace the unit.

Conveniently enough, I was told someone could come the same day and give me a price for a whole new system (I also recall him saying mine probably had MOLD growing in the duct work AND my unit would most likely freeze up over the summer). I initially allowed him to make the appointment because I was so worried and shocked at the cost when I just wanted my unit serviced. Later that day as it sank in, I cancelled the appointment thinking maybe a second opinion might be better.

Two days later, I had another inspection done by another HVAC company. I was told by them that there are ZERO things wrong with my unit....it's in great shape and my heat was probably high because I raise and lower the temp by almost 10 degrees in a 24 hour period. Asking me about my heating habits lead them to this determination. Unit NOT running on emergency heat NOR does it need freon (they showed me the reading and explained it).

ARS suggested:
2.5 ton evaporator coil 4370.00
Duel circuit capacitor 329.00
Recharge R22 894.00
Single circuit capacitor 241.00

Buyer beware and get other opinions. I really feel that he inflated all these items to make me feel that a new unit was the much better option and that is a pretty crooked way of doing business.

I'm bummed out that they are associated with Home Depot.

Friendly and professional - Anthony was on time, efficient and knowledgeable.
Great experience!

Ridge Stanley came out to service our A/C unit today. he did a great job.

Who runs a business and don’t keep up with what customer they have did service with. Bogus business I would say

Very pleased with service. I made a single call and the team showed up on time as they stated. Came in with quick assessment of plumbing issues, offered a quote, made all needed repairs quickly and efficiently. Very respectful of property and cleaned-up after the job. Would certainly recommend.

The secretary that answers the phone is very rude. I discovered that the central office does not cooperate very well with other firms. Avoid being referred this company if you have a choice in who to do business with.

We have only been using Sutton Brothers since April of this year (2023), but they have been very professional and kind. Our A/C unit broke in July and the company sent a technician, Daniel, out on a Saturday. He was amazing and came 3x that day, even though it was his birthday. He ended up coming back a couple of days later; he worked tirelessly and with a great attitude. In the end, we needed a new A/C unit and Ian was very helpful in finding one for a good price and with a tax rebate. The company provided us with a mini window unit to help us keep cool until our new unit was installed. And they were able to allow us to pay for our new unit over 25 months, interest-free. Lisa and Maura (in the office) were so sweet and helpful over the phone. I would definitely recommend this company.

We have used Johns for years! They have worked on my home, and two family businesses. We would not go anywhere else! Each of their employees is always nice, on time, and you know you are consistent care. Thank you Greg and Anne Christian!

These guys couldn't be more awesome even if they tried! Called them at 8am because my shower diverter stopped working. They scheduled me for 11:30am, but were at my house by 9:30am the same day. They gave me three different options to fix the problem and quotes for each one. They fixed it the same day and I couldn't be more pleased! Great job guys! Highly recommend!

Best hvac company in usa

Rey and Jeff were very friendly and professional. They completed our seasonal plumbing inspection today and took the time to explain everything they had seen.

I truly appreciate this team! They make me feel like the are here attending to my concerns and needs versus making me feel like they are here for the buck. I’ve been faithful to this company for 20 years and they have never let me down with HVAC services. From system design, installation and ongoing maintenance, this organization and its crew are the industry best-in-class!

TL:DR strung along for 24 hours before canceling with them in an emergent situation.

I had an emergent situation and was told at 12pm that someone would be out at 7pm, then 7-9pm, then someone would call me back but didn't, then they couldn't come out at all that night but first thing in the morning, then finally later afternoon. I canceled the appointment and found someone else to do the work. They knew all along that it was an emergent situation. I would be fine with it if they had just been honest instead of stringing me along. Later I find out that they likely were overselling what they could do to test air quality anyway. Capitalism at it's finest.