Best Emergency Heating Repair in Greensboro NC

Maintenance plan customer for years. They have kept our old system running with good maintenance, probably almost time to replace it.

Needed help with a leaking bathroom faucet. I had tried to do it myself but the sink was really tight and the plastic washer holding the faucet was stuck in place and wouldn't moved. David came out on time and was able to help remove the old faucet and install and new one and also inform me of other things that will cause me issue in the future. I wasn't pressure to fix those issues but rather was inform about it for my knowledge and what my options were which I appreciate. After performing the service, David made sure to clean up after himself and made the area cleaner than before he was there. Great service and am happy but they are a little more pricey than others, but well worth it for the awesome service and professionalism.

These guys couldn't be more awesome even if they tried! Called them at 8am because my shower diverter stopped working. They scheduled me for 11:30am, but were at my house by 9:30am the same day. They gave me three different options to fix the problem and quotes for each one. They fixed it the same day and I couldn't be more pleased! Great job guys! Highly recommend!

The dispatch lady was very helpful and attentive to our concerns and she communicated very well the status of the dispatch tech. The technician arrived precisely as scheduled and was very attentive and professional. He investigated the issue and provided remediation options with clear estimates. He fixed the issue and provided additional information and advice.
Excellent job, we will use again!

I was fortunate enough to have Joseph S. come out and handle the start of my maintenance contract today. Not only was he professional and polite but he was very good at explaining what he saw and recommended. I could tell that he did his work very thoroughly and cared about doing it right. Not only was Joseph good but the company has a good system in place as well for documentation. I've worked with them before in a commercial setting and was just as pleased with their service then as I am their residential service. Thanks for the help!

The company is dishonest and I'm very surprised to see them rated so highly. I had a technician forge my signature on an invoice and contract for an estimated $2000+ in work to be done.

The company is also unprofessional and overpriced. I was charged $500 to replace a capacitor (which wasn't the issue) on the first visit. Technicians had to come to my house an additional two times for the same issue without ever fixing the problem. On the third visit, they left me with an invoice for over $2000 in warranty work in order to be able to complete the repair. ARS provided no scope of work or itemization of the repair costs.

Based on the inconsistent messaging from the various technicians, I was very uncomfortable with the price on the invoice. I finally called another HVAC company to validate what I was being told by ARS who quoted me $600 LESS THAN what ARS was prepared to charge.

I strongly recommend finding another HVAC company and taking your business elsewhere.

Technician was very prompt. He answered questions and was friendly and knowledgeable. I’m sorry I think his name was Jerry and if not I apologize. I would highly recommend him for your water services needs!

Punctual, professional, friendly tech.

The secretary that answers the phone is very rude. I discovered that the central office does not cooperate very well with other firms. Avoid being referred this company if you have a choice in who to do business with.

Brannon was very knowledgeable and efficient in the service call.
I was very upset with the bill. What did I get for my 89, service call?
$254.50 was a bit amsurd to replace the failed capacitor. I ordered a spare, on line, for 17.60 so I'll have one for the next time. 15 Minutes to replace it.
Do you not even offer a senior discount?
This is probably the I will have used Sutton for my service work.

Very courteous and professional technician. He arrived right on time and work was performed efficiently and completely.

I work at a c

We were looking to replace our ac unit on the second floor. The person came out and went over all options. We had about 5 different companies for quotes. We decided to go with the plumbing and air because they were reasonable. We decided to get both units replaced because we knew it was a matter of time before the other unit goes out. We got the estimate last Wednesday and made the decision to go with them on Friday. They set up to come on Tuesday and then they called and said they would like to come out Monday to begin work. Two crews showed up and they worked hard! They never took a break or lunch. They were at my house at 9:10 and left at 7:30. Tuesday came and one crew showed up at 830 and left at 7:45. Again, these men worked hard and did not take breaks. The men were clean and careful to lay drop clothes as not to damage my floors. They were very respectful! I without a doubt would highly recommend them! You will not be sorry.