Mai Plumbing Co Inc

I called Mai Plumbing about an issue and was extremely impressed at their customer service. They aren’t able to get to my place for a couple of days but in the meantime, the gentleman offered to walk me through steps to mitigate my leak until they can get here. Superb customer service already and they haven’t even been to my place yet. I would recommend them already

Clayton of Mai Plumbing was extremely helpful over the phone to walk me through what work was going to be needed to be done in order to replace my water heater and fix a small gas leak. His estimate was very close to the actual price and was way less than other plumber companies I called.Dave (the plumber) was extremely professional and did an excellent job informing me of the things he was doing.Mai has now come out to my property twice and both times the level of craftsmanship and professionalism has been top notch.

Jeremy & Matthew helped repair one of my busted pipes after the storm. They were quick, efficient, and did an excellent job! They even went around and checked every faucet in my house to make sure they were all working properly. Highly recommend and will be using them again!

Had a hot water heater installed along with a few faucet knobs, a slow draining sink and a drippy faucet repaired. The team was on time, but outside of the installation of the water heater, the guys had no idea about any of the other projects they were supposed to work on per my initial conversation with Clayton when setting up the appointment.Everything that was on the list to get done, got done and they did a good job. However, the team left a ton of dirt from the water heater installation and a bunch of grease in the shower and bathtub. I was charged an additional $160 for the flood stop device (plus $1.50 each for 4 AA batteries that were used in the device) despite the service man stating it was included in my original quote.

Moises and Math just came out to my house and fixed all of the issues. They replaced our kitchen faucet and fixed the drains in our bathroom sinks. They were so kind and helped me understand what was wrong and what they were fixing. I will definitely hire them in the future

Great service, friendly, and fast!!! Would recommend!

I have had them 3 times. My water heater (they were actually below their estimate). They hooked up my fridge when the prior plumbing company said it was impossible and on top of all that the plumbers are excellent honest and frankly friendly. Both of the named times going so far as to walk me through basic repairs. A truly professional and excellent company.

The original plumber I called quoted me at $2,850 for a repair job that Mai was able to do for $200. Mai showed up within hours of when I called and had the job done in about half an hour. Highly recommend!

Mai Plumbing has been my go to plumber for a long time. Extremely trustworthy and does a great job. They provide a great service and I always know that the job was done right. Highly recommend.

We had a great experience with this shop. Before finding these guys, we used a different plumber who couldn't solve the problem. It took Carlos and Billy about 5 minutes to pinpoint the issue and resolve it. Their website says plumbing with integrity. I'd say that's spot on. Would recommend.

despite me not being there when they arrived, and leaving before they handed me the invoice, and also getting blue on them because i didnt know that toilet tabs are bad for toilets, i got top notch service from these guys really professional, let us know about an hvac problem and recommended a great hvac person who came over did the procedure and left with no runaround. they had parts on hand they needed to replace and they came all the way out to carrolltonthey were a rec from an architect friend and i would def rec them to you!

Moses and Jonathan arrived on time and did a great job installing a toilet as well as unclogging a drain in another area of the house.
Everyone is polite from Clayton and office staff to the technicians. My first time to use them but will use again.

Mai Plumbing mixed so many of my issues in such a condensed amount of time! They were efficient and extremtly knowledgable! I will continue to use them for all of my plumbing needs! They were the best! Thank you guys!

I’ve had a different experience than most with this company...The short version without a lot of details is1. Made a mess of the vapor barrier and ripped one section of the plastic2. Karl quoted $1400 for an eight hour job at most. he said he likes to over estimate just in case but it probably wouldn’t be that much. They worked about five hours and charged me the full $1400...Karl conveniently doesn’t remember saying what he did to me3. I trusted them when they said just aluminum sheeting would be a barrier and totally acceptable for the giant hole they cut behind my dishwasher and sink area...it has resulted in nothing but aluminum sheeting between my pipes and the outside air—also resulting in enormous amounts of outside air coming in.4. Don’t let Jermey and whatever new guy they have work on your stuff5. They seemed to have loosened up all the fittings under the sink when they came out to clean up the mess they made6. I don’t trust the work they did on the drain so additional money will have to be spent on an actual reliable and honest plumber

Mai Plumbing's employee stole my fine jewelry while working for Mai at my home. Mai admits this. Mai will not pay for the cost of replacement. MAI IS NOT BONDED. Mai failed to drug test and hired or retained a drug addict as a plumber's assistant. Then the plumber left him alone in my bedroom. The drug addict stole my fine jewelry. This was unknown to me for a few weeks. When it was discovered, Mai was contacted and it was learned the assistant the day after working at my home robbed two other customers. He was caught red handed. Mai never contacted me at that time to let me know to check my belongings (even to be sure the guy had not stole our spare house keys). As a result, to date despite working with Dallas PD, I have been advised there is virtually no hope for recovery of my items. The value was $20,000.00 roughly. On November 29, 2018 Mai informed me that it would not reimburse me for my loss, it had prayed about it and the Lord would not find them at fault (yes for real). I was told had to file a lawsuit if I wanted to recover because of its employee's theft. Mai admits its employee stole but refuses to replace the items taken.We paid Mai to rob us.

Another 100% satisfied experience with Mai Plumbing. Quick, inexpensive, honest. Plumbers all seem to be nice people. I've used them for big and small repairs.

they performed ALL of the above and then some! they did an excellent job at our home and we talked about everything step by step before it was done. i will only use them moving forward!

I have used Clayton and his crews for the past 10 years to do all kinds of plumbing jobs for me, both residential and commercial. I have always found them to be very prompt, fair and professional.

Love this company to the moon and back. They are extremely fair and HIGHLY knowledgeable. If you are wondering who to call fear no more. Give Mai plumbing a call. You won't regret it. From start to finish these guys are fantastic AND HONEST!!!

I have used Mai Plumbing for over 30 years. Slab Leak, Hot Water Heater(s), Gas Leak....They have always been prompt, and professional. I would highly recommend them.

I had a pipe burst and Karl was here in 10 minutes! Capped it off, helped soak up the water and will be back this week to fix the leak permanently. Once again, great service!!

Great service. Were at my house within 20 minutes of making the call. Cleaned my sewage line. Less expensive than quotes I got on thumbtack.

Once again, staff, response time, service all great! Finally, a company I feel I can trust and receive reliable repairs. Would certainly use again.

Great work, fixed the problem quickly, and even took care of a couple of extra jobs while they were at it. Reasonable price for all work they did.

the work was done well. Karl the owner is rude. I stated the guy charged for longer than he was there and Karl said my guy wouldn't do that. Would use someone else next time.

They were on time and great to work with!

Affordable, fast, friendly service. Family owned is a big plus in my book!

Excellent service, Certainly recommend.

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