Best Home Kitchen Remodeling in Phoenix AZ

I normally never bother to write reviews, but I have to share what was the worst customer service experience I've ever had to warn others of how they may get treated.

In April 2018, I paid in full for Chris to put together plans for my rather large back yard. Contacting him is an extreme pain - do not bother calling their business number as you will get connected with someone who seems like they could care less about your concerns. I emailed Chris roughly 15 times over the past 5 months and called countless times to try to get updates on blown deadlines, which there were 4 of them and countless excuses.

He eventually agreed to come meet at my house to try to right things and talk details of the plan, which came out to be incorrect twice (probably because there was such a long gap between the meeting and when he sent me the next drawing).

Finally in September of 2018, after missing the deadline for the 'final plan' twice, he sends me a drawing with no dimensions, no renderings, no estimates, and no water/power/gas line configurations like I had asked for. When I asked him about it - the drawing is 'to scale'. Now nobody can do any work without converting the plot plans to what a PDF hopefully correctly converts tiny measurements to.

All of this to say, I highly warn anyone who doesn't have money in hand (do not pay in full before the job is done, or this may happen to you too) for a specific job and dimensions ready to go to work with Lone Star. They really need to work on their communication and committing to promises. I am now out almost $2,000 with no workable plan. I am hoping they will now bother to call me and correct this imbalance.

Requested a quote. Received a long email explaining their minimum project size is $10k and if I was willing to spend that then I could call to schedule a consult. I did and got a long talking to about how landscaping costs money, clients don’t usually understand the costs involved, etc. It was just shy of insulting because you already prefaced that in an email. I tried to explain that I have done some research and had a quote from 9 months ago that was high but my concept changed and I didn’t have wholistic design. The owner sounded bitter that he does so many quotes and people change their minds. Why offer free quotes and then treat every potential customer like they are going to waste your time? At the point I was almost annoyed he said he’d have his guy contact me about the project. Never heard from him. No follow up.

I signed with someone who is excited to beautify an ugly urban patio of a historic home in a historic district. He never mentioned a minimum. Cost will be 25k.

We unfortunately had to take this business to small claims court. We rightfully won our case against Matt stealing our deposit for work never started/completed. Very sad and such a headache. Matt is such a phony, he became childish and extremely rude. We honestly just feel sorry for his wife and family after dealing with him.