Best Deck Maintenance in Phoenix AZ

Sean initially came out in April of 2019 and I thought he was creative. He appeared to be listening to what I wanted as I shared my vision. I made it a point to let him know what plants I did and did not like, as well as how I wanted to extend out my covered patio with was already attached to my roof. After our consultation, I paid him $500 to draw up the plans. He came back a few weeks later and showed me what he came up with. Needless to say, I was flabbergasted. I told him I did not like palm trees nor bamboo and yet he placed bamboo as my privacy hedge around the perimeter of my house. Palm trees were scattered throughout my landscape. In addition, he did not draw a covered patio as I had asked him in the initial meeting, but instead had his signature fan structure. His response was that the plants were just placeholders and I can change them. As for the fan structure, I think he just likes to promote those. I felt like I had been taken advantage of and that he was not a true professional. Fast forward to July 2021 and still no landscape. I was mad at myself for not insisting that he provide updated drawings reflecting what I asked him to provide, so I sent him an email asking if he would fix my plans since I never gave him the opportunity to make things right. I knew a lot of time had gone by but I had paid him and never received what I paid for plus I felt he deserved an opportunity to rectify things. He accepted to meet again in August of 2021. On the day of our meeting, the scheduled time came but he did not show up. After a bit of time, he called me and asked why I didn't come to the Zoom meeting. I informed him that I did not know we were meeting via Zoom and had no idea that was how he wanted to meet. He then sent me a link and told him again, what I had wanted all along. Because it was on Zoom, it was incredibly difficult trying to communicate. He ended up asking me to send him any changes I wanted so I emailed him what I wanted. On February 11th, I get an email stating the following received your email regarding the 10 x 10 covered patio. Sean mentioned that we don't do this type of work. But if you're interested in the shade structure he presented earlier he is willing to continue with that. When I initially met with Sean, he told me he was an engineer by trade and a builder. He told me it would be no problem for him. That is why I had confidence in his ability to fix my covered patio issue. What a waste of time, energy and $500. If he always knew that he doesn't provide that type of work, then at a minimum, he could have at least updated my plans with the changes I gave him so I could at least see my vision on paper since I never even received a single revision.

Chad runs a top-notch business and exceeded all of our expectations. We've worked with several contractors in the past and it is a relief to finally find someone who is honest and dependable. It's apparent that he values his customers and strives to ensure his customers are 100% satisfied. Do not hesitate to work with Chad / Ground Zero!

Requested a quote. Received a long email explaining their minimum project size is $10k and if I was willing to spend that then I could call to schedule a consult. I did and got a long talking to about how landscaping costs money, clients don’t usually understand the costs involved, etc. It was just shy of insulting because you already prefaced that in an email. I tried to explain that I have done some research and had a quote from 9 months ago that was high but my concept changed and I didn’t have wholistic design. The owner sounded bitter that he does so many quotes and people change their minds. Why offer free quotes and then treat every potential customer like they are going to waste your time? At the point I was almost annoyed he said he’d have his guy contact me about the project. Never heard from him. No follow up.

I signed with someone who is excited to beautify an ugly urban patio of a historic home in a historic district. He never mentioned a minimum. Cost will be 25k.

We chose Big Nick’s for our backyard landscape project based off of what we’d seen in reviews other satisfied customers had posted online. We had just purchased our home about 7 months prior, and while the front and interior were fantastic, the backyard was nonexistent. And, when I say that, I mean it was literally a barren dirt patch.

Enter Big Nick’s. They brought our vision to reality in an incredible timely fashion. We utilized them to demo and pour concrete, install an irrigation system from scratch, lay sod with a cool metal border, and put down about 7 tons of gravel.

We couldn’t be more pleased with the work they’ve done and 110% recommend them to anyone else in need of landscaping. You get what you pay for, and while I’m sure there may be a few companies out there that claim they can do something similar for less, I very much doubt you’ll get half the quality or attention to detail.

Poor installation. Barely 2 years and pavers sank. Now we’re dealing with a leak on the irrigation system they installed under the pavers.