Best New Residential in Phoenix AZ

quick and fast service!! changed out my ignition and didn't charge much at all 5 star service

Not good enough

Mordi was quick helpful and trustworthy and sweet . Got me in quickly with no problems . Would def use again

Very nice guy, helpful and friendly and fast.

This company was excellent. Fair price, on time and super fast. Highly recommended!

Sean came out immediately to help my mother when she locked herself out of her house. He was fast, courteous, and had her back inside in no time. I highly recommend this business and Sean especially.

awesome people, fast on time and extremely friendly and professional. great prices for any locksmith but especially for a 24 hour place. couldnt recomend any higher

I called this business and asked if they could make me some keys to three locks that I had lost the keys to. They said sure just bring them over. I took these three locks and the gentleman behind the counter tells me that he can’t make the keys because the locks don’t have any numbers. So I show him where the numbers are and he looks them up in the computer and looks at the board where he has all the blank keys then he tells me to order them from the manufacturer of the locks.
So I take my three locks to another locksmith nearby and he tells me he will make me two keys per lock by tomorrow. In less than 24 hours he figures out the type of key each of the locks take and he makes me 6 keys.
I will never go back to this shop for any of my repairs on safes or locks. They lack responsiveness and desire to serve people in need of their services.

On time very punctual, fast an easy would definitely recommend

Excellent work for my Lexus SC430. Will certainly use again. A++

Amazing service, very reliable would definitely recommend Cactus lock and Key

Awesome convenient and I especially liked that they can save your key if you ever get locked you can go to the kiosk enter your email and scan your print and it will cut a copy for you. Got home tested 3keys I had cut they all worked.

Really friendly. Fast service at a good price. Thanks for helping us get a new key!

loved the quality of service he was very professional would ask him to unlock anytime

This service came out to my business to repair my front door that would not lock anymore. The locksmith attempted to replace the lock mechanism on my door, which didn't fix the problem. My door still wont lock shut. He said someone else would need to come out and finish the job. He presented us with a bill charging us $556 in parts for a $50 part and 6 hours of labor. This should have been a $200 repair and he has not come back to finish the job. I wish I could give zero stars. I tried to call the company back and got an offshore call center. Once I voiced my complaint they hung up on me. Buyer Beware on this company. Either the Company is crooked or they have a rogue locksmith that is soiling their name.

Thanks Mordy. For fast service and a great job.

I must have caught these guys on a bad day. Other people seem to have good things to say about them. Here's my experience.

I needed to have some keys made for a lock in a cash register at my shop. When I visited Pro-Lock & Safe, I was told it would take about an hour to make keys. I returned a little more than an hour later only to find that the front door was locked, and the lights had been turned off.

I waited around for about 20 minutes before someone showed up to re-open. When I went inside he gladly charged me full price - $18 for 2 keys. The price seemed high to me. But the shocker came when I returned to my shop, re-installed the lock, and discovered that only 1 of the 2 keys actually worked.

Like I said, it seems like people like this place, but I wouldn't go back if you paid me.

Mordy was courteous and very helpful! Fast and friendly service! I highly recommend!!

Kind of tricky with the pricing. When I put in too expensive, then you offered a half price discount when the initial price I looked at was the half off price.

Recently purchased and home was not informed that the keys only worked on the front door not the security door or any other doors leading in. Called this company to ask their prices. They told me there is a 19 dollar service fee and the prices go up depending on how difficult the lock is to pick. Before they do any work they will tell us the price and we can choose to decline the service if we wanted.
The person showed up to unlock the home and we found that he was small enough to get through the doggy door. He got through and unlocked the door right next to him. Since no lock was picked and no price was quoted to me differently than the service fee I was shocked when he told me I owed him 45 dollars.
When I was shocked by the price he was not helpful and was actually mad at me! I told him I was told it would be 20 dollars. I called and specifically asked their pricing. And since no lock was picked and no work was done and no quote was giving to me before he went through the doggy door why would I pay more than double what I was quoted? Very frustrating and very rude.