Best Installation And More in Phoenix AZ

I recently had my cabinets and countertops done. I'm pretty disappointed in the process and more so in the lack of response from the company since I expressed my disappointment. They have not responded to address any of my concerns. There were delays, the sink was installed the wrong side out, and the cabinets had some minor chips. Along with some other installation issues. I really felt like I was not a priority since my kitchen was a small renovation. The cabinets are pretty and so is the countertop but I think I paid too much to have it professionally done and didn't get a professional experience.

Carlos and sons were great!! They completed work in a timely manner. My cabinets look great! They are wonderful to work with

Mike installed a new kitchen island in my home, and my wife and I couldn't be happier. Very professional and meticulous in their work.

I can't say enough about the professionalism of this company. They did a beautiful job of install new cabinets in our garage a few years ago. This year I had a problem with one of the doors and they came right out and fixed it and checked all the hinges the other doors. I had them build and install a wall unit for my home office. Every single person I interacted with was kind and professional. The cabinetry was beautiful and very well constructed. I highly recommend this company.

Great woodworking. Great attention to detail.

Everyone who worked on our kitchen slide out shelves and silent closet drawers and cupboard doors was outstanding. They were all professional and the cleanup was thorough. We would highly recommend Shelf Theory.

NOTE: This review represents OUR personal experience. That of others may have some similarities or may be completely different.

Most of the staff and ownership are friendly and helpful. And, while the cost was much more than anticipated, we were excited about effectively getting new cabinets without tearing out the old...and with what we believed would be a better finish than sanding and painting in place.

But...That was where the positives ended. Inside the cabinets, 25% or more had drilled holes left unfilled. A couple large spots were accidentally scraped on the inside of a cabinet by sliding in a spice rack, but there were several other spots with paint flaws (from manufacture or install). And when advising of the issues, we were accused of product abuse. Great customer service...NOT.

We indeed were guilty of opening the drawers and cabinets...go figure... BUT, none of the 3 (cautious and conscientious) adults in the home (no children) have long fingernails. And the primary user of the kitchen has fingernails trimmed right down. However, the cabinet finish quality cannot sustain even a light, casual touch of a fingernail while reaching for the handles.

Given this fragile finish, the frequently used trash bin drawer is the one that is always the worst. The trash bin drawer issues began within a month or so...and continue today. No matter how cautious and careful we are, with the shallow hardware, sold, placed, and installed by Re-New Cabinets, scratches and scrapes on a cabinet edge by the handle end up happening...no matter how short fingernails are.

Upon advising Re-New Cabinets about the continued issue, asking for repair and for pain codes so we could do our own future repairs (since this will obviously be an ongoing issue), we were again accused of product abuse (being rough and careless in our use of the cabinets. We take pride in our home and everything in it and the person that continues to accuse us of such could not be more wrong.

After multiple communications requesting response regarding the problem, the response was that it was not being considered a warranty issue. AND, no paint codes mentioned or provided.

We have one of the paint codes from touch-up paint left from when Re-New Cabinets were out to repair product and install problems (and our accidental scrapes mentioned above). But, we know that if the island cabinets are of the same quality as the main cabinets, we will most likely have issues there too over time. But, no paint code disclosed to date.

We are now stuck with this product that looks great from a distance, but up close has scrapes near the (shallow) hardware that had resulted from the apparent non-durable finish. We did pick out the hardware from Re-New Cabinets, but should have been advised that the finish durability would not be able to sustain use of shallow hardware.

We had been looking forward to cabinet upgrade and had saved to do the project...and now left with disappointment.

Again, this was our experience... It would seem logical that this is not the normal experience or this company would not still be in business...but...this was our experience.

Great attention to detail

Go see Jeff!!!

Exceptional quality of products and customer service. Top notch fabricators. Worth every penny. Come here first if you want to know how fine architectural woodworking and metal work is supposed to look.